Domino's Pizza logo

Domino's Pizza

1.0
949 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

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John day

Feb 10, 2023
0

Again and again I get rewarded a free pizza again my pizza has sat in quality check for 1 hr. Order over 1 hour ago . I keep giving your company a chance but continue to be disappointed in service .

sorry I love your products but your service is horrible.

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Pam Hunter

Feb 10, 2023
0

Two weeks ago I complained because for the umpteenth time they didn’t cut it in pie cut as I had requested again! We order thin crust and when it’s cut the other way is is not good! Again remember I filed the complaint not my daughter Kathy, when she went in the girl working said to her your pizza has been cut in the pie cut.

Kathy said ok, confused as to why they said that to her. Unfortunately the pizza was not fit to eat. It was like sucking on a salt cube and it went in the garbage. I get it they don’t like complaints.

Not to worry will never order from there again because they can’t be trusted. I did let them know, but on further thought I am just so disgusted with this I felt the need to let you know!

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PJ

Feb 10, 2023
0

1 star is too much. Why was i able to place an order if i wasnt gonna be able to recieve it

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Ebony Redding

Feb 10, 2023
0

My husband and I ordered a large 3 topping pizza with Extra cheese, hamburger, and black olives. The pizza they brought me was disgusting. Then when we called back they kept sending to the store with me repeating their not answering.

She lied and said she will be online with me until someone answers. Didn't happen. They completely stopped answering the phones. I even called another store. Same shit. I want my money back. You'll never get another dime from me and new to the neighborhood.

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Christina Mcdaniel

Feb 10, 2023
0

99 for the pizzas guess it was the type of crust I ordered which didn’t say it would be an upgrade and then also got bone in bbq wings and they literally just drizzzled the bbq sauce all over it and they was supposed to be honey bbq but they was quite spicy!!

Got a call from the dominoes in wynne stating they have given me the wrong order. I had to come back to town and get right order and then the guy asked me for my receipt, I probably won’t be ordering from dominos for a while.

I asked the guy on the phone about would my pizzas be hot and he just stated they would be under the heat lamp. Instead of saying we will make you fresh ones!! Very disappointing they crew you had tonight!!

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Jessica Sowers

Feb 9, 2023
0

The Hanceville AL Domino's Pizza location is a joke I use to order quite often from the app but I'm tired of everytime I order it's like they don't know how to read a screen or don't know how to make a pizza or pasta bowl tonight I ordered a Philly pasta bowl and it had a couple pieces of Philly meat and the rest chicken not sure were they got that chicken is the new Philly meat and on top of that when I went to report a problem on the app it has been disabled so

I called the store to complain and they already knew what the problem was and also informed me they had disabled the report a problem button so people would have to call the store and it didn't look bad on them thru the app.

They tried to remake the Philly pasta bowl but everytime in the past they have messed that up to so I…

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Anthony

Feb 8, 2023
0

awful customer service, canceled order after several hours with no contact.

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Faith

Feb 8, 2023
0

I had placed a order and I've been waiting for the past hour and it still hasn't arrived and I called to see how long it was going to be and the lady told me "30 minutes" mind you I've been waiting for a whole hour for my order and as I'm telling her if she could cancel it and get a refund for it before I could even finish my sentence she hung on me while I was in the middle of talking. And that is very bad customer service.

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Camille Magee

Feb 8, 2023
0

I ordered a pizza via phone and was given a confirmation number and text message. Text message said it would be ready for pick-up in 8-10 minutes. When I arrived, I was told “I” never placed an order. , After repeatedly giving my phone #, I was then told my pizza pick-up was for Hattiesburg, MS - an hour’s drive- instead of Jackson) and that “I” made this mistake when it was actually the call center’s mistake.

I was told I’d have to re-order on line. I did so, waited an additional 29 minutes in the parking lot, and left without the pizza due to the rudeness and disrespect of the employee. Twenty/nine minutes earlier the employee said that due to the error, the pizza would be complimentary.

When the pizza was ready, I was told I’d have to pay full price for it. I was not allowed to speak…

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Kimberly

Feb 6, 2023
0

The manager at domino’s pizza on Grant Rd and Spring Cypress was very rude and unprofessional in front of my daughter and her colleagues. I had to wait 48 minutes to receive my pizza and when I came in the young man asked could he help me?

I replied back to him yes I m still waiting on my pizza. The manager screamed out “ give her money back! I responded so you are returning my money and I’m without a pizza after waiting 48 minutes? She then shouted at me again saying “ didn’t you hear me telling him return your money?

I then told her yes I heard her and she finally said you will have the pizza too. I then asked the young man if the manager in ? He then said she was the manager. I’m reaching out because she traumatized my daughter by shouting and being combative.

I have a physical…

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Joe Montano

Feb 6, 2023
0

I order a pizza online for my elderly mother from the same place every time. 3720 Walnut Hill Ln STE 105 Dallas TX 75229. This past Saturday again i order my mother the same pizza which is thin crust Hawaiian Pizza.

Once delivered my mother gives me a call stating that the pizza is cold and its burned pretty bad. i filed a complaint online. So my mother took the pizza back today 2/6/2023 to the location i ordered her the pizza from.

She drives only when she has to because of her age and the only reason she took it back because she was going to pick up her meds from the pharmacy. So my mother calls me from Dominos and passes the phone to Assistance manager ANITA, she was very rude.

i explain to her how i made the complaint online. So i asked ANITA just make her the same pizza and let her…

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sheri

Feb 6, 2023
0

Lousy customer service via telephone!!!!! Not even one star will I submit!!!!

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Michael

Feb 4, 2023
0

was refused delevery becouse driver said he didnt feel safe coming to my house.

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Debbie Campanozzi

Feb 4, 2023
0

E. Mayfield Arlington, Texas 76014 on 2-3-23 store manager Mikayla and after 2 hours of waiting for my order which is now 945 pm I call the store to check the order /delivery they tell me they are out of pepperoni, I asked why didn’t someone call me to see if I wanted another topping in place of what your store didn’t ordered enough if they hung up on me they I received a message my ordered was canceled so unprofessional people and company.

I am a manger at local retailer and I have never dealt with such a display of unprofessional people in my life I would have never had acted so hateful and show no consideration for someone supporting my business. I have placed many orders and hundreds of dollars with…

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Kevin Oliver

Feb 4, 2023
0

I ordered from your Fenton store again. 2weeks in a row of my deliveries being 1 or more late. When I called the store the manager told me to live with it and I could never order from the store ever again.

Horrible service with constant late cold pizza that is cold and never delivered on time even when the order is placed at 11 am for a 730 delivery. Fix this store

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Janice Williams

Feb 4, 2023
0

I order a large meat lover pizza on Thursday Feb 2nd when the pizza came I was asleep I didn't eat a slice until the next day the pizza was suppose to be a meat lovers and it was most dough the manager told me that I should have called back mind you I was in bed when the pizza arrive poor service Rivers Ave Dominos 843 553 4100

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Corey

Feb 1, 2023
0

Hello, called in 2 XL Supreme pizzas late last night. 1/31/2023. Received 1 supreme without olives. And 1 Hawaiian. Not 2 supremes as ordered. By the time it was noticed the location ordered from was already closed for the evening.

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Cassandra Green

Jan 31, 2023
0

Was in Englewood, NJ for my daughters birthday. 87. 5 hours and the pizza never came! Called the store and they told me they never even made it that they were too busy. Was told he would refund me. The item posted to my credit card and now I call the store and they told me to dispute it with my credit card company.

Now the credit card company is saying that Dominos is refusing to verify that the order was cancelled. Next thing I know I get the listed picture above for 20% off my next order!!! What!! I want my money back I never got the food. NOTHING. NOTHING.

I would never recommend them to anyone. They STOLE MY MONEY!!!

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Samatha Farmer

Jan 31, 2023
0

I ordered tonight 1/30/23 from Domino's of Hartsville South carolina. my order was delivered with all pepperoni pizzas,no marinera and no garlic sauce so I called and spoke to the manager and he sent some out to fix the two pizzas that was wrong and

I asked him if he could make sure they sent my garlic and marinera and upon arrival again I received none of my sauces to the point my cheese bread was cold and I had no sauce and I done completely lost my appetite after dealing with all the Hassel and waiting on my pizza to be right after spending right at $50 for a order I am very unhappy and

will no longer be ordering for dominos!!!!

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Alisa Farmer

Jan 30, 2023
0

Late order and wrong order delivered... I called had to go PICK UP order after I paid for delivery and tipped.... Manager "fixed" $120 order by giving me two free one topping pizzas next time.....

Next time.... I placed another order because two pizzas is nowhere near enough to feed the nine people in my family, so I ordered another almost $100 order and called to redeem my two free pizzas when he told me the price I asked if he was sure and confirmed the free pizzas and coupon we're accounted for, he said yes one pizza was still not taken off an the pizzas were made incorrectly..

The is the last time I will order from dominos

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Donald Hunter

Jan 30, 2023
0

Burnt food. No one cares. Call store. Got no response. Called company. Said that it's a franchise store. Could not help. A total waste of 30. Dollars. This location in sharon. Pa should be shut down. We order every couple of days from hospital and the food and people are a waste.

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Bertha Frazier

Jan 30, 2023
0

They refuse to deliver to me at my apartment and I've called every location in flint Michigan I am disabled and told every manager my situation and they don't care I've always spent over $40:or $50 with your store

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Toryana Harrell

Jan 29, 2023
0

I order pizza with you guys every week this weekend I switch locations to the dominoes on Downman Rd, I received a notification saying my order was delivered when I called the worker told me he couldn’t find the building, so I explained to her that we was standing outside she to well I would have to stand in front of the apartments as I told her the apartments are a huge complex there is no way I can stand in front he building she told me Oh well I don’t know what to tell you so

I ask the lady what was her name she asked my why I asked her may I speak with the manager she told me she was the manager, so I asked her again what was here name she told me Terrelll or Tyrian and said I don’t care about none of that and hung up I called back and immediately a male Answer the phone with a…

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Gail Shealey

Jan 28, 2023
0

I went to oick it up and was told they did not have an order for me. I went to heck my phone & discoveredI had left it @ home. So, I drove all the way back home & found my email with order #142, placed at 5:46 pm @ Domino’s store #5122 had indeed been placed.

So, I drove back, phone in hand & they had my order. I just felt I should have been compensated in some way. I asked for the manager, and the fellow helping me, said he was the assistant manager, but there was nothing he could do.

He said if I liked, I could file a complaint, so here I am. If I were in his shoes, I would have just handed me the pizza @ no charge. It’s called “customer service”. I guess we don’t see to much of that anymore in this day and age.

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jason

Jan 27, 2023
0

negative 100 stars these people from dominos are assholes

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Jennifer Knox

Jan 26, 2023
0

We ordered $30 of food at 2pm in Vero Beach. It was out for delivery for FORTY minutes and arrived cold. We also asked for well done. It was not. The so called manager could care less. Horrible horrible customer service and manager.

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David Mizell

Jan 26, 2023
0

Cheese on a pizza is supposed to be melted and creamy and the pepperoni should be greasy. This pizza is horribly overcooked because you're not smart enough to know thin crust is less mass therefore will cook faster. This is the worst pepperoni pizza of all time and i have had Colombian pizza. Dominoes doesn't care anymore.

You used to be good back in the 80s. You suck now and don't even resemble a pizzeria

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Rod A Mullen

Jan 26, 2023
0

One of the worst pizzas I've ever had. Crust was dry and hard. Cheese was thin and over cooked, and sausage was lacking. Waste of 17 dollars.

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adrienne bennett

Jan 25, 2023
0

I ordered a pizza AT 686c Nereid avenue Bronx NY 10470 on January 24, 2023 at 4:26pm while I was on my way from Poughkeepsie. I was at least 45mins away giving ample amount of time for my order to be ready.

When I arrived at the Bronx location at 5:19pm to pick up my order, the employee could not find my order. I told him I placed the order almost an hour ago. He then comes to me and says they made a mistake and did not make my order.

I told him I purposely ordered the pizza very early because Im rushing to pick up my children. He said it will only take 5 mins, then I look over and see another employee making the order without gloves. I ask for a discount for my time and he said he can not give me a discount and rather give me a soda, I told him I do not drink soda.

I just said this is…

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Marsha Eden

Jan 23, 2023
0

I ordered a pizza and bread today for me to pick up. When I arrived I let the store know that I was in my car out front with hazards on. The timer ran out and stated the next pizza is on me.

I was thinking ok maybe they are just busy. Then I waited another 10 minutes and still no one came out to my car. I finally get out of my car and go inside and one kid was sitting at a counter and the other was grabbing my order and handed it to me.

00 because I know its rough working with less staff.. the also charged me for the dipping sauce I order and didn't give me the marinade or garlic i ordered. So I would like to be refunded the tip and the dipping sauce.

My contact info is my email which is in this form . thank You Marsha It was store #4959 1/23/2023 11:02 am

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Demetriss R Person

Jan 23, 2023
0

Store manager (Michelle, name given to us by the store manager) at Lansing South Cedar was rude and disrespectful when I called to say my pizza order was wrong. Store Manager hung up in my mom's face while trying to resolve the issue at hand.

We went there to speak to her in person and got the same results. So we asked for our money back. I then received a text that my order was cancelled but I only received my money back from the pizza refund.

I still have the rest of the order. Due to this issue I had chose Domino's Pizza to eat as my dinner which I've always bought my pizza and other items from and now I'm unable to eat except for the breadsticks and brownies.

I am a very unhappy customer. Please reach out to me at your earliest convenience. Thank you Taquisha

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Jay

Jan 19, 2023
0

Everytime I call dominos in Hamburg nj there rude and give me an attitude to me over the phone and when Im still talking they hangup on me

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Eboni B. Dodd

Jan 17, 2023
0

e. Alfredo bowl with extra Aledo sauce. Then i called the local number and i spoke to someone in another country who said they CAN'T add extra items on to my food and I would have to speak with the store directly.

Then i was hold for over an hour listening to the same recording, waiting for somebody to answer the phone. , and he would not give me the corporate number! HORRIBLE CUSTOMER SERVICE, HORRIBLE!!!

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Leslie

Jan 16, 2023
0

Ordered food at 1130am.never showed.called they said they left it on porch!!this was at 130pm.it was on porch.been there for hours ..I did not tell them to leave on porch.no knock on door nothing...took the food to store for refund.did not touch food.mgr said can't refund can remake,or put a gift card in mail!!would not refund me!!!so I said remake and deliver...she got attitude about the delivery....said 40 minutes....it's been at least 1.5 hours!!!called they said 30 minutes!!more!!I've tried since 1130 this morning!!to get food!!

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Jeffrey Wells

Jan 16, 2023
0

47 from my Bank of America debit visa card . I went back to Dominos to speak to it's manager on 1-13-23. The manager refuse to correct the matter and displayed a very nasty attitude. The way she allowed this employee to still funds is he tip himself without the customer approval.

This is illegal and lm requesting an investigation on Dominos Pizzas manager for allowing her employee to still money of customer debit card. This Dominos is located on: 5564 Woodward, Detroit, Michigan 48202.

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Michael Kile

Jan 16, 2023
0

I was going to order a pizza that in total would have been like $10 in a little change after tax but being you guys have a ridiculous almost $6 delivery charge that brought my total almost up to double I decided you can take my 40 out of 60 reward points and shove them up your ass cuz I'm never calling or ordering Domino's ever again y'all lost my business thieves you no reason for a medium Pizza to cost 20 fucking bucks ridiculous I hope you guys lose all kinds of business cuz you lost mine for good

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Donald Pressley

Jan 15, 2023
0

I was at dominoes store #9065 Girl was on the phone didn’t want to wait on me because she was on her phone. Had to be told. My order was paid for already. She didn’t ask me for my name but just looked at me as if I was a piece of crap.

She shoved my order at me and never said a word. I’m so pissed off.

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Cheyanne w

Jan 15, 2023
0

I ordered 16 garlic parm wings they were not fully cooked still had raw meat . I called the store twice they picked up and hung up i went to the location they refused to help me resolve the issue and closed the window in my face so

i went back into the store and demanded a refund as they through my money at me . I will never order from them again they are unprofessional and rude as well as not taking proper precaution for food This all occurred at 5:30 pm on 01/15/2023 !!!

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Brenda Smith

Jan 15, 2023
0

Two orders of Cinnamon twists with order, neither had icing. Didn't go directly home after picking up order and store was closed when we opened twists. m, spoke to Brenden, per him he is manager. Said would have been a lot easier for him if called last night. Rude & condescending.

Told him not looking for anything free, just FYI to let staff know and there is no reason for rudeness. He again commented about calling prev night to make his life easier. Told him I would find someone above him who cares about a customer.

He said he will be waiting to hear from me with a chuckle. Love your pizza.. won't return without his apology. Not a person I would employ. Ever. Thanks for letting me pass this info on. I am a person who looks for the good done and I call in with those comments…

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Steven Rutledge

Jan 15, 2023
0

I bought an extra large Brooklyn barbecue chicken pizza was by far the thinnest pizza I've ever gotten from them and it was cut into four pieces and had absolutely little to no sauce on it.I was very disappointed, this was at the Lorain location,445 Broadway Lorain Ohio 44052 store #2140 January 14th 5:59 p.m.

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Paige Miles

Jan 13, 2023
0

It's been about 2 weeks ago and Ive just been busy and kept forgetting to attempt this complaint until now. But my family and I went to the dominoes in Chipley, FL to order some pizza and go by Walmart.

After calling in our order we went to pick up via car side pickup and the order was thankfully ready however a few miles down the road (of course my selected pizza) had no pepperoni's at all which I asked for extra. I checked the receipt and was clearly put in correctly but the order itself was wrong.

We had gone too far towards our home for us to turn around. (Which we live about 25 minutes away). It's not a huge deal but I thought and thought about it and it was just simply not what I ordered.

needless to say, I got no pizza but the kids were fine with it. They said it was great. Just…

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BOB Holcombe

Jan 11, 2023
0

Twice two weeks in a row we have ordered in excess of 4 pizzas at a time online. Both times they have taken our money and promised delivery in 30 minutes. Both times 20-30 minutes after order confirmation we have received phone calls stating they have no delivery drivers today and will be happy to cancel the order or we can come pick up.

I mean obviously when the money was taken they knew they did not have drivers. The whole reason for buying Dominoes is for the convenience. Come on Dominoes get it together times are too tough to be running off regular customers in a town with many different options.

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Tabitha

Jan 11, 2023
0

My pizza was ice cold I was on lunch couldn’t take it back and the guy at the store argued me about everything I have been a general manager you don’t argue I would like a refund or a remake on pizza that store in ridgeway va has very poor customer service

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Patty Goodman-monk

Jan 11, 2023
0

When i called the dominos in havre Montana tonight the guy who answered the phone answered it as hello. Just that. No thank you for calling dominoes or any other speel. Just hello. I said uhhh hello? And he was rude when he said well this is dominos.

But you know I figured that out when I dialed dominoes number. I told him I'd like to place a take out order and he was very rude in telling me that take out order quote time was over 2 hours.

I understand pizza hut system was down so they would be busy but he had a bad attitude all the way around. I unfortunately did not get his name.

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mark schartz

Jan 10, 2023
0

well having alot of problems with the orering on line and trying to use my coupon for the three dollars off called up the place of business told them about it they try to order again did not happen so i gave utrying calling them back got no answer i would like to about this thank you mark s 252 973 0054

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Amir Sadeghi

Jan 10, 2023
0

Hello. Last night I ordered a pizza online and sent my dad to pick it up at the store. He left the shop and his foot got stuck on the stairs in front of the shop and he fell and his knee which has been in severe pain for three years was injured.

We bandaged his knee at home last night, but we will probably take him to the clinic for some Xrays. I wanted to warn you to take action in removing that step so that it doesn't cause more problems.

Thanks Maryam Sadeghi 512-296-0778 sadeghi2144@gmail.com

Store Address: Domino's #8793 13030 Preston Rd. Suite 200 Frisco TX 75035 469-200-5064 The photo of my father's feet and the screenshot of the confirmation order are attached

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Ryan Ellis

Jan 9, 2023
0

Store manager failed to do his job by giving me what I ordered and furthermore embezzled money from my bank account through my Credit card I am contacting my lawyer the federal trade commission and the regional manager this store has had massive problems with drivers and inaccuracies on orders, In the 4 years that I have lived here none of the managers have been worth the ground you walk on and

they don't do their jobs You could be looking at legal action furthermore no phone number to talk to a person on the phone what do you got to hide I guess we're gonna find out, the Store os in parachute Colorado I am going to be talking to the mayor the city manager and the county about having your license revoked,

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Jennifer pham

Jan 9, 2023
0

This is at the zephyrhills Florida location off gall blvd. 99 lrg 1 topping pizza online. Ordered 2 of them.

First one with bacon and mushrooms with Alfredo sauce.

Second one, was sausage and mushrooms also with Alfredo sauce. 73. When I arrived to pick up the pizza, I wasn't greeted right away. Took about 10/15 mins to be served. I gave the young lady my name and asked if she can put some garlic parmesean sauce all over both pizzas and butter garlic as well.

I've always gotten them on my pizzas with no issues. I was gonna return both pizza when I was told no, she wasn't allowed to do it. I will never go back to the zephyrhills gall blvd again!!

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Connette Suzanne Sigmund

Jan 9, 2023
0

I paid 17.00 for a medium pizza that had the least amount of toppings on it that I have EVER gotten! I don't usually complain but won't be going back. So much for my favorite pizza place!

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Cathy Gray

Jan 8, 2023
0

, a chicken Cesar salad, a pizza and wings. When the delivery guy came to the door apparently he just stood there, never knocked, didn’t ring the doorbell. He called my phone and just kept saying “Domino’s “, he was of foreign descent.

I kept saying, hello, are you calling dominos, I don’t understand.

Finally I said are you at the door? He says, Domino’s. I open the door, he’s there. He hands me the receipt to sign but the pen wouldn’t work so I took it inside, in the meantime he’s swinging the bag with my salad in the air, looking at my husband, who was standing behind me in the other room.

And he keeps swinging it up and down, my husband finally yells, hang on, I can’t get through!! So we get our food, he goes. I open my salad, wrong salad, it’s a smelly onion garden salad. I called,…

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