I have talked to someone with Duke about my complaint and they didn’t really resolve my problem. Two of your employees are responsible for ruining my credit. I had a credit score over 800 and now it is 688. I really wish someone could be held responsible for this happening to me! I
, was cutting trees on the power line behind my home. Quite a few years ago I granted an easement to Duke Energy. When the tree trimmers left rather than staying on the easement they drove across my property creating deep ruts.
This not only makes it extremely difficult to mow; but, also causes pain when I mow as I have a herniated disc in my back. I do not want to cause any trouble for these employees, but I do ask that it not be repeated.
This is not the first time this was done. Thank you.
I called questioning the budget billing amount on my bill. A case was created. I called back 6 business days later and the case had been closed. The CSR stated I need to give the $ amount I want to pay.
We have always been told how much the budget billing amount would be in Sept for the following year. I asked to speak to a supervisor. No one was available and I should receive a call back within 24-48 hours. No one called back.
Duke Energy has no ethics to do what they say they will do. I am on the phone again and getting now where. Everyone passes it off to you need another department. I have had issues for almost 1 year because of "a new computer ayatem".
The computer system should be fixed by now and after 40 minutes being on the phone, nothing is resolved.
To whom this may concern ,I've contacted duke energy many times concerning the increase in my light bill I have 2 meters on my house where as it is believed, that only one was replaced with the smart meter which is causing the enormous increase in my light bill,NO ONE HAS ASSISTED ME CONCERNING THIS MATTER, DUKE ENERGY PROGRESS IS NOT A GOOD COMPANY THEY CARE NOTHING FOR THE CONCERN OF THERE CUSTOMER!!!!
The recent change of the website is awkward - when I do payment I want to see everything on one page, instead of clicking million times and not seeing what it was one or two clicks before. While this might be a convenient way for mobile application, which I would never use for payments, this is definitely not the way to use it on a regular web.
I'm a 77 yr. old woman and Duke has cut and left debris AGAIN by my private road,I've complained and complained about this, they also left their truck parked on my private road preventing me from getting out or someone coming in (like an ambulance) with no one around to move it, that is trespassing!!
they care nothing about their customers!!! I own my property, not DUKE!!!!!!!
Jerry Banks 505 W Main St Selma, NC 27576 phone (919) 798-2014
Re: Account #636-942-4178
To whom it may concern,
I’m writing this letter out of concern regarding a serious issue that has gone on far too long. We have been experiencing continuing power outages in our area. When I say “power outage,” I don’t just mean the power is just going out. When our power goes out, it goes out then instantly comes back on. When this occurs it happens numerous times by going off, then instantly back on, going off, then instantly back on, going off, then instantly back on. This usually occurs between 3 and 5 times during each outage.
This issue is not only occurring in our household but other houses in our neighborhood as well. We know this because we have inquired to our neighbors about this and…
I spoke with Joy in Alabama and Twanicka in Georgia on Nov 29th regarding a discrepancy with my bill.
First of all the automation system stated my account was in jeopardy of being turned off. These agents were not able to locate my old account number or the money I sent for my bill. i requested a supervisor to call me and was told it would take 3-4 hours but no one called.
Today Dec 1st, I spoke with Angel (Mississippi) and requested a supervisor. She gave me a hard time and very resistant to providing me with a supervisor. I finally spoke with Fadel, supervisor in North Carolina. 05 on Oct 22nd- when I called last month to question the new account number I was assured all moneys would transfer to the new account number 9100 4004 6897 In addition, i informed Fadel that my address was…
OVER AN HOUR WAIT TIME ON PHONE EVERY TIME I CALL. WEB SITE FOR BUILDERS IS A JOKE. A REPRESENATIVE ANSWERED, I GAVE HIM THE ADDRESS I NEED INFORMATION ON AND I HAVE BEEN BACK ON HOLD 20 MINUETS!
We have previously submitted a claim regarding Sdgwick Claims Management Service which is representing Duke Energy in a damage claim. We have attempted to reach a resolution with them for over a month and have not been successful. We are asking that you to reach out to Duke Energy and encourage them to resolve this issue without further expense.
The power outage was not our fault, but rather a power supply problem on the part if Duke Energy. We have submitted an honest, fair and accurate claim and believe Duke Energy would want to make it right if they are made aware of the issue
We needed to remove a tree and remove grapevine from the line in the yard, and so we had to schedule to have the line dropped. I was asked to pick a time on 11/15, and chose between 8 am and 10 am. As that time frame came and went, I called Duke energy and was on hold for over an hour before someone answered. She put me on hold to investigate and then the call disconnected. I had to call again and wait on hold, yet again, as no one showed up and I could not get through to anyone.
Extremely upset, as there is not a lot of daylight left in the day to do the work that needs done, and now I am not at all confident that I will be able to get through to anyone to get the power restored after the work is completed.
The service that I have been provided is terrible, I would not recommend to…
Your new system to pay your bill online sucks, it takes more time for people like me who don't want there account automatically swiped. Routing number etc... I sure miss TECO. You must have sold out it's a shame with your smart meters and your upper management clowns you still remain clueless. Welcome to big corporation. Have a nice day.
I’m due a refund check of a past deposit.I was told over a month ago it was in the mail and I still haven’t received it.I desperately need this money.
This complaint is directed toward Duke Energy's Claims Management Service (Sedgwick CMS).
Duke Energy had a power failure that resulted to damage to several of our appliances and a substantial food loss. We have been working with the Claims Management Service which is disputing the food loss. In an effort to get this resolved, we are turning to you for assistance. Below is a copy of the most recent correspondence which outlines the dispute.
We have been trying for some time now to resolve the damage and loss caused by an electrical supply failure at our house which damaged several of our appliances and caused a food loss due to no electricity being supplied to our home.
We have been dealing with Rhonda McIntosh at Sedgwick CMS. She was initially claiming we are not entitled to our food…
Duke Energy's new billing system is a joke. Increase the bandwidth so the computer is faster. I was on phone for over 3 hours with Duke Energy.
We applied for service on line from the office of the realtor on October 25th. The closing on my new home was scheduled for October 26th. That same day at 9am I was rushed by Fire Rescue Dept to West Maron Community Hospital with a heart condition.
On the 27th we moved in, and on the 29th Duke Energy cut the power. I was 5 hours on the phone with them and not even the supervisor helped to resolve the problem. I am 3 days without power, my wife is sick and dont even know when they will connect the power.
They only said this is due to a system update and they could not even find records of my confirmation. I want to be call by a regional manager and solve my problem as soon as possible. I gave them my wife record also for a new application on the 29, and we have not received any answer.…
Customer service is a joke. This company is pro at scamming you. Everytime you call each representative tells you something different than the last. They fight you tooth and nail on talking to a manager and nothing every gets resolved.
I was put on an average plan told it was a great idea only to find out a year later that a bill was accumulating that we had no idea. At the end of a year we were slapped with an additional $1800 which is crippling to a working family.
Every person we talk to says yes you never should have been on that plan but we can't help you. Your rep put me on this plan and did not fully explain it it you can't help me???? Sure is funny how my call with this rep is magically missing from your system along with many other calls I have place.
Customers are treated with…
We have been given the run around and told numerous different things since September 7th and we are now living in a house with a small child with no power because Duke made a big mistake and won’t make it right. We’ve gone to all local news outlets.
I have had Duke Energy for 3 years. I am a homeowner and do not plan on leaving my home.. I missed a payment I believe it was an October cobar Duke Energy told me that they called and texted texted me I got me there They shut my power off..
When I got home I traveled I traveled about 20 minutes to call them. I explained that I did not get a call or a text and I immediately paid my bill. They now want to charge me a $348 deposit deposit.
Then they told me that they will keep that until I move out of the house. I have no intentions of moving out of this house and I don't understand after 3 years of loyal service how they can charge me a $348 deposit and then tell me that they're going to keep it forever thank you
I sold my house at 235 Crystal Circle Mooresville, NC 28117 in April 2021. After everything was settled up with my Electrical bill. 00 credit on my account. When I close my account I was told the I would receive a refund in about 60 days.
Well it's been 180 days and I still have not received my refund. Myself or my wife have made over 10 phones call, and all we've been told is the check is being processed. My question, how DAMN log does it take to process a refund check !!!!!!!!!!!!!!!!!
This is ridiculous that we cannot get money refunded to us that we made in overpayments to Duke Energy.
I never in my life have lived somewhere where the power goes out as often as it does where I live I don’t know if it’s because it’s Florida or what because my husbands family members have the same problem but with a different company. Right I’m sitting in the dark at 2 in the morning because my went out at midnight and they say it won’t be back on till 5 am.
I get it things happen but I have a 2 month old child who won’t stop crying and my phone is going to die and I can’t charge it in my car because the outlets in my car don’t work so I’m just shit out of luck. Their excuse was “something went offline” like what does that even mean.
Super frustrated it takes so long to get the power back on I’ve had the happen at least 5 times since living in my new place for the past 7 months. And side…
THINKING NO BIGGIE!! WELL, COME TO FIND OUT THAT THEY PUT A DIFFERENT SMART METER IN, CHANGING MY BILL AMT FROM $80-$110/MONTH TO $355-$400/MONTH. I CALLED CUSTOMER SERVICE AND ASKED WHY THEY PUT A NEW SMART METER IN WHEN THE PREVIOUS SMART METER WAS INSTALLED LESS THAN A YEWR AGO.
SHE STATED THAT THEY UPDATE THIER METERS PERIODICALLY????? THIS IS RIDICULOUS!!!!! I TAKE EVERY MEASURE TO KEEP MY POWER BILL AS LOW AS POSSIBLE, AND SINCE THIS NEWER SMART METER INSTALLED, MY MONTHLY BILLS ARE ESTIMATING OVER $400. PLEASE! PS SPOKE WITH OTHERS ALL AROUND MY NEIGHBORHOOD AND NO ONE ELSE HAS GOTTEN AN "UPDATED SMART METER"
I have spent the last 4 days calling Duke energy. They have failed my family on an epic level. We had a 350% spike in usage on our bill and we were not notified. As soon as I reviewed my bill after a month of a quadruple bill... I sprung into action.
I called Duke they told me there was nothing wrong with their equipment and I needed to call an electrician. The next day an electrician came out to my home and the next day I was replacing my a/c unit.
Duke energy NEVER took ANY responsibility for my NOT notifying me. Instead they told me they would work with me on a bill schedule. Even a small credit would have appeased me. which is my air conditioning unit and I live in Florida!!! Are you kidding me.
I think it is disgraceful that such a large company doesn't care about their customers.…
For the past year I have been getting unexplained large bills that fluctuate. Each time I call I'm getting told wrong information. I take care of my disabled mom and we are on fixed income in a small two bedroom apartment.
Not much activity going on so I'm not understanding how my once regular $125 keeps going from $180 -$330 a month with no explanation or no resolve.
The worst they hiring anyone from third party employment agencies whom are very incompetent and plan rude this makes duke energy look very unprofessional and I’m upset these kind of people have all my personal information.
My family moved out of our old house we rented on July 4th and moved into the new house we bought. I called them on October 5th to have services disconnected at old house and connected at new house which they did on July 7th.
I recieved a $653 utility bill for the month of October. I noticed there was a $375 "transferred fee". I called them questioning what the transferred fee was and they said it was for an unpaid bill at the other address for the month of July, August.. r u kidding me?!
The rental company turned the utilities back on at the old address but I have to pay for the months that I didnt love there? Stick that bill right up your @$$.
Duke energy shut off my account in error which affected my job as I work from home. They refuse to fix the billing mixup on their end. Ive never missed a payment or been delinquent - in fact i pay before the due date.
I cannot get any resolution when calling customer service. They actually stated today "the request is still open but they dont know whats going on". I would leave a zero star rating. Awful awful company.
Duke Energy website is down on a regular basis. Therefore, I incur late fees on a regular basis. I call Duke to pay the bill and they want a handling fee because there website is down. I spoke with the website group and they didn't know what the code meant or how to help me.
To date, bill is not paid. I NEED HELP.
I have a refund owed to me. I ask for my refund on August 26, 2021. I have called several times about the check. They keep saying they are working on it. I have been given different dates when I should get the check.
The latest date is Oct 5 for cutting the check, so maybe 7 days from that date I might receive it. This is way too long. I asked to be connected to someone in the corporate dept and they keeping giving me reps.
I am completely fed up with Duke.
no integrity. After taking my payment to reconnect after hours I had to wait for service the next day. This after being told by a service representative service would be connected 9/23. In addition I was hung up on and was not able to speak to a supervisor because they close at 7 pm .
Hello, my name is David Harber. I am a Building Inspector, Fire Inspector, and Fire Investigator. I work for the City of Altamonte Springs, Building Fire Safety Department, which is located in the state of Florida. Part of our Department's responsibilities is to request that Duke Energy remove/disconnect power in unsafe situations and also to restore power when made safe so structures can be reoccupied.
In the past couple of weeks, the wait time to speak to a Duke Energy Representative via the inspector’s phone number (800-749-1677) has been unusually long, averaging from 50 minutes over an hour. My coworkers and I have other duties and cannot always wait that long until our calls are answered which causes us to call back and double the time on hold. We feel that this is doing a…
i am literally sitting with no power,even after qualifying for assistance though the Indiana housing authority. I have all documents to back up this testimony. Duke energy was contacted by the housing authority. 00. I've lived in here for 4 years and never had my power disconnected.
I was receiving great customer care until I purchased the house next door. My house on 114 was on auto pay, I bought the house next door I set the billing up for mail for the 106 house. When the bill came due they took me off of auto and I wasn’t even receiving a bill for 106.
I called and tried to explain the problem they said they fixed it and now it’s the third month and still having problems
I have made several attempts to have a charge corrected but i have literally been stone walled, redirected or just plain ignored.
I have been receiving disconnect notices since June because of unpaid bills. But I have bank statements to prove that they have been paid. I have contacted DUKE on FIVE DIFFERENT OCCASIONS to clear this up. Every time I call, I get a new person and that person tells me something NEW that I need to do!!!
I am sick of it. They all give me the run-around. The best I can tell, is that Duke got a new computer system in May and all my payments have been deposited, but not applied to my account. com.
There has been NO communication to me about the process. ". So I call and start…
Duke energy will not return money charged to my disabled mother who doesn’t even have Duke energy. She lives in assisted living with a brain injury and someone used her card to pay their electric bill. It wasn’t her, nor did she give permission as she can’t dial or answer a phone.
It was her social security money which made her unable to pay all her monthly expenses. They are disgusting and know who used her card. Mortified
On August 30, 2021 my community experience a power outage. For my neighbor it lasted less than 10 min. My unit was delayed electric came back on in 17 minutes. The following am at 3 am August 31, 2021, I had no power.
I called from my neighbor phone and reported the power not working. He checked every thing and it would not come back on. I call Duke again they said someone was on the way. I went back to the breaker box the message reads "error 5"..
I called duke again and insisted that I speak to engineers and was denied over and over. I told her the message, she communicated with her supervisor to tell me it is a generic message to tell cusumers that some one will be at my location by 1pm.
I am not satisfied, I went to my apartment manager and asked her to call in regards to no power.…
it is a pandemic, crime is high and I am an elderly customer with several medical concerns who live in a rural area with no street light. My yard light is the only outside lighting. I called for a repair of my yard light because it is out. Told the operator I feard for my safety and need to light fixed immediately. I was told the policy is 3-5 business and I would just have to wait the 3-5 days. I am sending this appeal to you to reconsider and repair my yard light sooner than 3-5 business days. My health and safety depend on it.
Gloria McDonald (803) 428-2421
Member stated she has Duke Energy and last month she rec'd a bill and it was due on the 23rd and she paid it on 8/11/2021. Member then checked her mail and rec'd a final bill notice from Duke Energy and she called Duke Energy and they said they rec'd a move out order that they were moving on 8/3/2021. Duke Energy couldn't provide info on how they rec'd a order to terminate service and waiting on a call back from Duke Energy.
We have contacted Duke Energy requesting a supervisor 5 times and still no one from Duke Energy has called back.
We want to know who and how the request was submitted to terminate services when we didnt.
Please call Matthew or Christie Barber back at 704-408-4944
I called Duke energy to come out to move my lines to the house underground. The Duke contact has been very nice. The problem comes first, that 811 won’t locate for Duke. Took me a couple of weeks to get that message so I had to open my on 811 case.
Second all funds have to be paid upfront and then Duke won’t even schedule a day to do it. They will just show up. I happen to have gated property so that causes a problem. But really, how hard is it to schedule an appointment with your customer?
Every time I deal with Duke it’s a hassle for me.
I called for a refund back in May. I looked at my bill from May18-June15th. 39 which I never received. 31 which I did get. 39. I also looked at my bill service June 16-July 16th. Bill date July 20th.
31 which I did get that in early July. 39 which I never received. Can you please tell me what happened to my refund check. I know the amount of money I have on my account. Or do y'all have Sheisty people working there keeping the refund money for themselves.
I should have had my refund check by now. What's the hold up.
attempted to add residential service. was passed along to a 3rd party vendor who refused to stop selling withheld my confirmation email; refused to provide operator id; refused to stop selling services despite my multiple requests to stop.
I have not received my confirmation email . Will I or will I not have power tomorrow?
i cannot get through to customer service. I have left four messages over 2 days and nobody calls back. each time on hold i s about 45 minutes before i give up and leave a voice message. horrible customer service
32 on March 10, 2021. I am still being charged for that bill. 32 cleared my checking account on March 16, 2021. I have called numerous times and still haven’t received any help on this. The first person I talked to said a new system was being put in and she would correct this. com. Please HELP.
My next step will be a lawyer. All of my phone calls have been ignored.
Worst power company ever there thieves that will double charge you
This is the 3rd month in a row that I have tried to get my mailing address corrected for the WINDOW portion of the bill envelope.
First phone call on 7/6/21 to Antonio.
Second phone call on 8/6/21 to Nora. Both said that they fixed it, but it is still incorrect in the WINDOW portion of the bill envelope. Please see the attached photo of the bill that I just received today, 8/14/21.
My name is listed twice, and "Unit D" is missing from the mailing address. So, the mailman has to look inside every 906 Gretchen Ln mailbox until he finds the one with my name written in the box. My online Profile with Duke will not allow me to correct it.
Please pass this message up the chain of command to someone in a Supervisory position who can get the job done for me. Many Thanks! Charles
As much money as Duke Energy gets they could spend more on upgrades and clearing trees from the power line, it doesn't make any sense for my power to go out for 5 hours when some things that are not controlled by God could been done.
I live in Bloomington Indiana and am on Section 8 I have several health problems so and am currently so ill I can't work especially with Coronavirus out there! I live in a 1 of bedroom trailer and my bill is somehow$800+ I've applied to and was approved for the Energy assistance program they are going to pay my bill for 12 months but it hasn't reached Duke yet!
Of course there is no way to forward the email I got to Duke to prove that my bill will be paid by them! I had my church to pledge some money on my bill but Duke wanted $400 or they r gonna disconnect me!
That's being extremely Greedy if u ask me! IM POOR PLEASE WORK WITH ME I CANT BE WITHOUT POWER PLEASE HELP ME
A driver with the tags gfa 111 was at a turning la e not moving and as I was about two cars length away about to pass on his left he abruptly hits the gas and cuts me off with no disregard for others on the road. .aybe some o e needs to teach him how to driver properly while using a compa y car. Thank you
Greg the tech for website was really rude and was giving me attitude on the phone.