Dunkin' Donuts

Manger was very nasty to guests and employees young lady at front counter said tina was her name will never come back she was very nasty cant belive you have manager like that.

The store on Spencer Street Manchester Connecticut does not have better customer service. They have served me cold sandwiches . I have seen people walking in without mask while I was waiting for my food. I have never received good service from them.

It has happened to me twice. I wish they have better service to provide to customers. One time they gave me incorrect amount of change .

My Fiance and I have gone to Dunkin for years & have used your services to keep us going during our busiest work days and long nights.

We have never had a problem your products until now & I am appalled. The bits in my coffee are disgusting. And I drank one blindly with confidence that my drink was made correctly and with standards. I guess that was my mistake...

This Dunkin has ruined the brand for my family & I will make sure these photos are on reviews from now on. All because of this Dunkin 116 S Custer Rd, McKinney, TX 75071.

Not coffee grounds!!!

I went to the dunkin on vine yard drive in Fredonia ny. The girl with long dark hair working the window today was so the rudest person I ever met. She made us wait 15 mins to order then the guy finally got our order.

they didn’t give of us our water and when we asked for a extra has brown she said you only order two. I said no we said three. Then she said well i charged you for two and closed the window on us.

She’s has a huge attitude for no reason. She needs to be fired cause she’s horrible and needs to loose the attitude and get over herself

I am a regular in this location and they serve me bagel so hard the showy. I complain twice to the workers there. Today I order the same thing (Turku Susa he egg and cheese on sesame extra toast to avoid bagel been chewy even if it was left over from last night.

When I asked for napkins and catchup. They reply we have only one left. I can’t believe the attitude and bad service that I got for the 3rd time. I know the owner but I think it’s better for the business overall to hire the right people for the job

Waited 15 mins. Inside online while employees laughing, talking.

Finally placed order another 5 mins. waiting for coffee and beyond sausage sandwich. Noticed girl cooking not wearing gloves wiping hands on face and butt. Got order went home it was ice cold thrown in bag falling apart cheese not melted muffin not toasted.

I will go to another location in the future. Need serious management here. People were complaining getting dirty looks from employees.

There shouldn’t even be the option to give her one when the stars should be negative. Had the most disrespectful person serve me multiple times at this location talk to the manager already and she said she would speak to her but clearly it did no good because I ran into her again last night when I came to order coffee before I went to work.

She is swearing at the customers she’s disrespectful. She refuses to answer the drive-through every time anyone goes through and just says it’s not open when I’m working. Chased another customer out last night when I had to go inside and he just said he was going to take his business elsewhere and she just said I don’t give a shit it doesn’t hurt me any go ahead and take your business somewhere else.

Now how is that for customer service. You would…

Hi, the Dunkin donuts near dartmouth high school is a embarrassment to the dunkin donuts company, the coffee is nasty and if its ice its slightly warm and if its hot coffee its always just room temperature, the coffee is always never filled all the way and the place has dirty floors and there is always a different worker in their and you will always spend more than 20 minutes in their, the building has no drive thru and

its near a high school which means all the teachers and students rely on your delicious coffee, I'd hope to see it fix

I took me 55 minutes with 5 people in front of me to check out window this is hornell New York

I would like to file a complaint against the Dunkin' located at 280 Asheville Highway in Brevard, NC. I find it unacceptable that a Dunkin' in the state of North Carolina is not participating in selling the Ol' Roy Donut benefitting UNC Children's Hospital.

It is even more unacceptable that when I asked for the Ol' Roy Donut the person did not even know what I was referring to and when I explained what it was their only response was "we've had many people ask for that". I cannot believe that a Dunkin' location in the state of North Carolina is not selling a donut specifically designed as a promotion for the state's flagship university and that benefits one of the premier hospitals in the state and country.

I will never again patronize the Dunkin' location in Brevard since the Dunkin'…

Albertville Alabama location You can’t purchase any coffees or iced coffees - coffees of any kind! They don’t have it... and no glazed donuts! Thought we would give them another chance... still can’t fill our order!

I ordered a large camel latte today and receive almost 1/2 cup of coffee in my cup. The amount was definitely a medium and I have pictures. I frequent DD weekly and am disappointed to receive a medium amount of coffee when I ordered a large.

The purchase was located on US 17 in Orange Park, Fl.. I do not want any free cards or items but am angry I paid for I did not receive!!

Never have enough coffee cake muffins at your locations they always run out make more for customers bad for business

Salem, VA Insane Manager I was recently hired for a position at Salem VA Dunkin Donuts, on 1803 West Main Street. After submitting documentation for position Stephanie Bautista she texts me a minor and tries to discredit me after I am unable to obtain an ID for I-9 form after submitting multiple documents that my mother and step-father provided.

I have done nothing but obliged Mrs. Bautista to seek employment. I eagerly want to start my first opportunity for employment but do not understand why Mrs. Bautista would speak to me with such malice!

debit cards then telling me their hands are clean not to mention if they sneeze or cough while they continue to contaminate the food and everything else in the Yorkville IL location.

On Saturday July 25,2020 I went into Dunkin Donuts on Wellington Rd. H thinking that amid the Corona virus pandemic I would see every employee in a mask. I was shocked to see all three of the employees without masks on.

I asked Alicia what the reason was that they weren't wearing a mask was her answer was because we are behind plexi glass we don't need to wear them. I go to many dunkins every week spending 40 to 50 dollars on coffee alone a d every other dunkins that I've been in they have been wearing a mask.

I think this is something that needs to be looked into.

I am done with DD. Been going there for many years because I liked their coffee. Yesterday I encountered a rude manager and a language barrier with the server. The bathroom was closed which I understand, but are open in other DD and kept very clean.

This particular shop by the way is in West Fitchburg, MA You now get cheap cups that hardly fit in the cup holder of the car, no napkins unless you ask for and some pastry taste like they are a day old. The prizes went up, for what ?? Lousy service?

After all it is MY MONEY, that pays their salary, right ? And I do tip every time - all done ! I guess they don't need my business. DIPPIN DONAT is close by .. Thank you

Thanks

Most had their noses uncovered and the rest of them had the entire mask pulled down under their chins.... At least 2 of the young girls with masks under their chins came out to talk with people they obviously knew in the waiting line ...

Every customer in there was wearing a mask exactly as they are required the very least that your managers can do is insist that their young adults working for them treat your customer with the same respect and mask up!! I will not be going back in thats for sure and I wont be doing the drive thru while the pandemic is on because the workers werenet wearing masks so why should I think they are washing their hands either. Very Very disappointing.

Dunkin-Donuts In Derry NH on Rt 28(Rockingham rd) in Derry NH is not practicing COVID 19 safety. Not wearing gloves and mask pulled down....please address this before I take further legal action and get back to me...this happened 3 times...

M. I stopped into my local Dunkin'Donuts located at 6336 W. North Ave - Narragansett - in Chicago and I purchased a medium coffee with cream, sugar and a shot of turbo caffeine. I handed the employee a 20 dollar billed, the coffee purchase was $4 plus some a certain amount of cents.

When the Dunkin'Donut returned my change and receipts I noticed the bills totaled only about 3 considering I paid with a $20 for only a cup of coffee I thought it was odd I didn't have more dollar bills returned to me. I immediately checked the receipt and it showed $16 and x amount of cents was refunded. 00. 00…

1280 Belmont st Brockton Ma. I go to this Dunkin’ Donuts on a regular basis. I start work typically at 3am in the morning so I am there in the wee hours or graveyard shift. The people there are super rude they refuse to wear mask and gloves which I normally wouldn’t have a problem with.

But considering the circumstances with this pandemic you would think they wouldn’t give you an attitude or problem about putting them on. You asked them to make you a bagel with cream cheese which you’re paying for by the Way!!!!

and they huff and puff because they actually have to do some work other than make a simple coffee. 6/5/20 that was the last time I will ever go to that Dunkin donuts again. Dunkin management if you don’t believe what I’m saying go take a look at your cameras and you will clearly…

In the past month I have visited Dunkin Donuts on Malabar Rd. in Palm Bay Fla. , So sad.

Also the same gloves they use to get the donuts they use as well to take the money. I called the Manager and he acted like I was lying, I'm 73 years old and I don't appreciate someone treating me this way.

I have a flip phone and can't attach anything (Sorry)

I went to Dunkin’ Donuts in Matamoras Pa store #346260. I placed my order which was not right. Frozen cool blue raspberry . It was all water not frozen. I also ordered a large caramel mocatto. Which they can’t listen and gave me a large ice latte.

The problem with this store is they are always in a hurry they are rude and nasty to customers when you are placing a order they cut you off instead of Leto g customers finish giving the order. I work hard for my money to be wasted by a company that doesn’t care how the order is given as long as they get the money.

The manager Will is the most nasty manager ever. The way he talks to customers is disgusting I’ve been a manager before never would I talk down degrade a customer the way he does. This store bid the worst store in the tri state area.…

Hour before closing they said they couldn’t make a latte and had no donuts left and couldn’t prepare food? During store operating hours these are services that should be provided up to the last minute before close!

This is a review of the Blairsville, GA Dunkin.

Everything about this Dunkin is awful. The customer service is a joke. Even the Store Manager , Bailey, was rude today when I came through the drive thru. If the Store Manager is setting a bad example to the employees like that, it is no small wonder that the rest of the employees treat the customers with such disrespect. This same Store Manager told me today that when she is away her employees act like toddlers, and talked very badly about her employees. What a way to talk about your employees. That is also unprofessional. If you want good Dunkin coffee or food, go to the Blue Ridge, GA location. The situation at the Blairsville, GA Dunkin is just sad. I have worked for many years in Customer Service myself, and lived and traveled a good…

I went on my Dunkin app and it logged me out. I signed back in but I forgot my password so I reset it. Once I reset it and I got back into my account all my money and points were gone

Worker has no mask or gloves on while working.

Hello,

Last Friday on April 3, 2020 at Dunkin Donuts/ Baskin Robbins, I had a very bad encounter with an Associate who either worked there or owned this particular Franchaise, which is located on 3203 Busch Blvd, Tampa , Florida. I had 3 coupons that i received in the mail, and wanted to use them for 3 diferent people in my household, due to the stay at home order in effect in our city, i went alone to pick up the meals for my family. This particular lady was very rude, and speaking to me very abruptly about this situation, that i could only use 1 coupon per person, per visit. I informed her that it was for 3 different people, and in order to follow our city's guidelines, and to keep less people out on the road, she became even more abrupt. In difficult times we are experiencing…

I have been a customer of Dunkin donuts quite a long time cannot say anything bad about the taste of your products. I would like to know what is your policy with this new coronavirus. I’ve visited the store on Elmwood Avenue in Cranston Rhode Island and all employees had no gloves.

I can’t but help to get a little nervous in these trying times. Thank you David Leveille

This complaint is not for me personally, it is on behalf many of my co-workers at Westhampton Primary care. Ever since there has been a new manager, unsure of her name. But she is a female with brown hair who recently took over the location.

She is extremely rude to my co-workers, she makes mistakes giving back change (and gets angry with us), she gave a co-worker a medium coffee on accident, and gave an attitude having to get her another small size. Instead of just giving her the medium, since it was her mistake.

Not only that but we used to get a hospital discount, and since she has become manager we no longer get the discount. Some of the other employees will give us the discount, but not this manager. Now, in the middle of this COVID-19 crisis, she is still rude and unprofessional.…

I went to Dunkin Donuts on South college Auburn Alabama. I ordered two small Carmel lattes. I pulled to the window (around 1130 am) a young blonde Caucasian male took the order a second time, he took my payment and proceeded to fix the lattes.

I noticed he was fixing them after taking my payment with no gloves, when he came back to the window he had his hands over the top of the cups. I politely asked him why was he not wearing gloves, especially since he was handling the register.

“ I explained since we are concerned about COVID-19, he should be wearing gloves, and I told him he had his hand over the top of our coffee cups. He replied, I did not ask you to come here in the first place,” then another lady came to the window with gloves on.

I expressed my concern with the young man…

I have been a member of DD Perks(their loyal members club) for years and I have used their website to add funds to my card. In the last few months I tried to add funds and the site requires that I have a cell phone to verify my identity.

I understand the 2 step process some companies use to make sure we are the real account holder. But never have I been forced to ONLY use a cell phone number to receive a code. Other companies will provide the option of sending an email or calling a home number.

NOT Dunkin' Donuts, you MUST give a mobile number! Not everyone has or can afford a cell phone! And if a cell phone is used, there could be a charge for the Text message. That means a person has to pay to receive a text and pay again when they add funds to a Dunkin' Donut card when using their…

3/7 at 6:56am at store #332403 I ordered a chai and a coffee. drive through. 1 for my coffee with her bare hands, fingers and thunb inside the cups. When I brought this to the attention of the cashier she was short and uninterested She was clearly annoyed by having have a repour with a clean cup AND they used the 2nd cup for the customer behind me.

When I tried to tell the gal at the register to tell the server not to put her fingers in the cups ,she said "okay,okay then shu the window. As a nurse. and a person i was disgusted by the action and rude behaviors I will no longer go to this site or any D/D again. Poor training ?

With the current viral anxiety you would think there would b more care. I related this experience to my coworkers. They r also reconsidering their patronage thank u…

Your employees Diane was so rude you need to hire better..

Good evening, im writing in reguards to an issue I have found . I have been a customer for many years and I mean many years I visit a store no less the twise a day. I just recently visited a store in Camden Ny store number 069.

I order 2 exrra large every visit. This past time I noticed my coffee to be a little sweeter then normal so ut drew my intrest and discovered that the extra large cup had been changed. I was like look new cups.

But this is not my complaint. So I was like man this is too sweet today. So the followi morning went back to the store and I ordered a large in stead of an extra large. When the person atwindow handed me my coffee I lifted the lid off and grabbed my extra large cup that I hadgot the previous visit and poured the large coffee in to extra large cup to…

I am so tired of this Dunkin’ Donuts NEVER opening on time, I literally have had to sit in the parking lot for 15 minutes, till 5:15 am for the girl to show to open. Happens atleast 4 times now. Then one morning the girl couldn’t “sign in”, kept me waiting forever because she saw I was scanning on my phone to pay, finally knocked on drive thru window and said here listen here’s 3.00 when you figure out how to sign in, pay for it then, just give me my coffee.

Pretty bad when the girl gets outa the car as I’m waiting for her, to say, I thought of you waiting?!!!!!

Come on now!!! Be open on time!!! I have to get to work!!!!

S. 19 to the drive thru and received the rudest service I have ever encountered. I have owned and run my own business for 32 years that relies on good customer service every day. I also managed a fast food establishment for 6 years prior to owning my own business.

I pulled in the back way and no one was in line or behind me. After I pulled in a car pulled in right behind me. No one answered the speaker. So I gave them my order and said hello with no answer.

So I went up to the window and asked if the speaker was broken. He said "No, I heard you but you pulled in the wrong way" and refused to wait on me. Then he proceeded to tell me "Your Momma's a bitch" and I drove a way.

Now my Mother is an 80 year old sweet Mother and Grandmother and has been married to my Father for 62 years. He was…

Visit location 13149 US HWY 301 in Dade City FL. 00 in loose quarters they claim store was out of singles but no manager on duty 7:15 am or as the window rep said, shouldn't always be someone in charge at all times on duty.

Today I asked for a cup of ice as I do every morning, well to my surprise the girl said she couldn't give me the cup of ice they were almost out and needed it for the frozen drinks she would be making, she had just given me a cup of water with ice but I just wanted the ice she said NO she didn't have the ice for me, closed the window left me just staring back in.

This is ongoing no skilled employees at this location they are all mean and hateful the manager apparently is a huge smoker she is always out back puffing away, who cares that people need to get to work…

I visit your DD on 100 Mulberry St on a daily basis and the SERVICE IS AWFUL!!! Never been in a drive thru line so long EVERYDAY!! Travis is amazing , so Please do what you need to to keep him.

There is a girl there with different colored hair that is simply awful! She needs to be prepping bagels or filling orders and NOT @ THE DRIVE THRU! how difficult is it to get two bagels, just sliced, not toasted with crm chs on the side???

Well it took 4 times !!!! and before I could complete my iced coffee order, I was asked is that all??? Most people think of your service as convenient , however, this is not the least bit convenient and is a stressful way to start your day!

totally rethinking my route to work so that I don't experience this service to start my day. needs to be aware of the…

After receiving coupons for a free medium coffee from the United Center at the Bulls Game, I have been unable to find a participating Dunkin. it would be nice if it were mandatory or at least list the participating dunkin' donut. Very Upset

Well I must tell you your dunkins drive through in Hull Ma is a mess for years I have been a good customer not so much anymore there I still go to others on the way to work so listen to this I was told at the drive It’s 2 minutes until we open you’ll have to wait WHAT well ok and I left went another dunkins in Hingham ma and

this a frequent problem because I work with several people from Hull and we laugh at the fact you can’t get anything from there until they let you we don’t even going there anymore But in all fairness I must say I see the name tags and the lady Carol never had a problem at any time she’s a wonderful employee

I called before and spoke to someone to put in complaint they said somebody would call me back and nobody did I'm giving it a week then I see a lawyer

I went to the dunkin donuts on carmen ave (840) westbury ny 11590, its a dunkin donuts/baskin robbins at 715 pm, I walked in the floor was dirty with papers all over it, I walked up to counter, I ordered two scoops of ice cream, I wanted mint choc, chip , they where out , so I chose two other flavors, the employee was like there out of the right size cups, so she put into other size cups, np,i asked for a spoon, she gives me one, then

I payed with credit card. never gives a receipt. I go outside to car, go to eat ice cream, the spoon bends all the way back, not a baskin robbins spoon, some cheap replacement because owner doesn't want to buy good ones, so

I,m inconvenienced trying to eat hard ice cream with a cheap spoon, which I thought was gonna break. very sad, most of the time we go…

This is NOT a complaint about your product. This is Not a complaint about service. This is a COMPLAINT ABOUT YOUR NEW PAPER CUP. Been a customer for 50 years and a stock holder for 20 years. Thanks for trying to save the world.

This new paper cup leaks every time. Maybe you should fix this problem and try save a customer.

While visiting the Maryville location on S. Washington street with my grandchildren, we weren't even able to order our donuts because of the so called manager(nametag: Josey)ignoring that we were there at the counter. She was on her cell phone screaming very obscene and vulgar things.

We had to leave quickly because of the cursing and very inappropriate situation. The children were so disappointed that they couldn't have the donuts I promised them. We will never go there again.

On 1/18/2020 I visited 3635 Aloma Ave. Oviedo, Fl PC#34638 order :267. Erica the cashier when I approached the window and gave her the coupons (keep in mind I have told her I had coupons), she assumed that the system was not going to allowed her to redeem the 2nd coupon, which it did.

I was happy when I tried my sesame toasted bagel was not toasted was kind of warm and showy I was OMG I turned around went to the store waited to explained, Erica had an attitude and was rude from the very beginning so I left. Than I go to my car and zip on my coffee OMG she charged me for caramel but it was no caramel in the coffee.

I visit your stores every other day, I love dunkin donut and this was unacceptable, Erica does not have any customer service skills whatsoever, she made me felt as she was the…

The owner has implemented a no tipping policy at the store and told the employees they will get no more than minimum wage. I'm very upset with this new policy at the store. I go there every day but will no longer go there or any other DD that supports this policy.

These fine workers barely make any money and I want to tip them for their good work. I'm on social media and will sound the alarm and may protest outside the store. You people are UnAmerican!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

There is an on going problem between the homeless addicts and restaurants like this one here by witch you can easily be discriminated against by your appearance and asked to leave the store with the excuses of you not being a customer and being winter makes it worse and quite frankly just cuz someone dresses rugged should not be used as judgement plus the fact that when you are meeting someone there and they are buying that makes you not a customer but

the one who bought the item this is getting out of had with this constant battle and I know its frustrating but does not give employees the right to be very rude to people off of the way the look with is just what happened at the Dunkin in lowell ma on the corner of Dutton st

The Dunkin Donuts on the corner of Poinciana Boulevard and 1792 in Kissimmee on numerous occasions 15 20 25 after 5 am is not open. Also the stores on west cr 535 and Hwy 192 near poinciana Blvd are almost always late to open Its getting FUCKING old !! Losing a customer might not matter to you so this complaint is probly a complete waste of time .