Dunkin' Donuts

00 dollars is there away I could get credit at this store I order all the time and I would like to remain a satisfied customer my name is Lisa Johnson my number is 2167032162 thank you for your time

Dunkin donut time square mandaue Not good customer service since despite heavy rains customer were not able to get inside the store premises

No customer care despite heavy rains unable to accomodate

Dunkin donut insular square branch

My DD mobile app was hacked and to report it to DD will have you waiting on the customer service line for over an hour.

Dunkin Donuts in Plainfield Indiana on Stafford Rd has told 3 of us nurses that work next door at the hospital when we come on our break that we cannot get frozen coffee at 6:15 pm because they close at 7 and machine takes too long to clean. This is ridiculous. We work 12 hour shifts and to be told by a teenager it’s too time consuming to clean the machine is a slap in the face.

I am not sure this is going to matter. On Friday June 18, 2021 at 630 am I stopped by my local DD store at 3590 Cheney Hwy, Titusville fl. Do to the size of the truck I drive I have to go into the store.

As I enter the lobby, I am meet by a sign which seems to have been there awhile do to its condition. It stated do to being short staffed mobile and drive thru are the only way to order. Normally this wouldn’t bother me, and I would just go somewhere else, but I noticed a young lady leaning on the counter at the drive thru playing on her phone.

I asked who was the manager? She never looked up and with a very rude tone said, “WHAT DO YOU WANT TO ORDER SIRRR”. I again asked who the manager was, and she said “SHE IS RIGHT THERE” with the say attitude.

I was then meet by another young lady…

I ordered ahead and went to my local Dunkin as I usually do on my way to work. I ordered the beyond sausage (because I’m vegetarian it’s really the only sandwich available for me) I get to the location and I wait for 5 minutes before they ask what I’m waiting for and proceed to tell me they no longer serve beyond sausage because the promotion ended.

Why does dunkin still have it on the menu? Why does Dunkin’ not post or make public when they’re getting rid of items ? Now that it’s “gone” I feel as though they don’t care about their vegetarian customers. It’s been 2 years since they had it and with no warning they took it away.

Customer serve office is closed and Dunkin NEVER responds on Instagram so I have no real answer !

No response after 2 days of correspondence. Its been over a week. Beyond disappointing.

her last day was the end of March We have been having trouble braiding her separation paper that is required by Tennessee state law . The store manager has given her the run around about it for 2months . On June 15 my daughter tried again and spoke with the store manager and was told verbatim ; why would I help you do anything ; is what my daughter was told.

At this point I’m not in shock that that is the type of people and leadership dunkin doughnuts have working for there company.. I’m reaching out to you before I contact a lawyer about the matter.. store is 7114 kingston pike Knoxville tenn 37919

I order from store at 1537 Stanley Street New Britain, CT using the app. I arrived 11 minutes later and it still wasn't ready. I then waited more than 5 more minutes. When my order was up I got two medium iced teas even though I order a large.

This dunkin donuts is just off a college campus and is consistently horrible when it comes to wait times.

I would like to know how I can be reimbursed for the tea.

Thank you.

Every time I go to Dunkin’ Donuts there’s a huge line and I’m wondering why but every time I order they asked me my order over and over and over and over again because they’re not listening and they’re talking to other people and joking and laughing it’s very frustrating going here and then I get to the window and they still asking me what doughnut I had or other questions on my order like really I gave you my order 7-8 Tim’s can you figure it out by now

Wait let’s in-line for 15 min.. speaker wasn’t working so I drove up to window to place order.. Employee took order and “Manager” told her to stop taking orders through window and that I would have to get back in line..

Manager was very snippy and disrespectful.. No wonder they can’t keep help there or customers due to poor customer service! And NO I did not get back in line after sitting there for 15 min. prior… This is the Albemarle NC location.. Sad

3 levey drive Dunkins have awful management.

First I was employed by them and left the company but my child remained employed by the company. Yesterday, they fired my son due to a supposed no call, then proceeded to text me threats to have people fight me!

This was from someone in their management team. Then proceeds to text me my son lost his job because he stole which is absurd. So, the manager herself said it was due to a no call but she cant do anything because what her employees do on their own time doesn't concern her!!

But they represent the business I thought. It's disgusting behavior and it's also harassment and now threats! This is not okay and I will make sure that it is known how unprofessional this place is. I am getting in contact with a lawyer as this is such a disgusting…

I have visited this location more than 5 times over the last Month and each time I come they NEVER have a full menu of items available. The espresso machine is either down or ALWAYS being cleaned. This is so frustrating!!!!

Why doesn't Dunkin and Dunkin Donut have donuts? After seeing how low the star rating is for your company,I see it just isn't in my area. Worse service in all of the food business' I have done business with. Must be nice to hire uninformed people of what you sell and give them a paycheck,when you are losing customers.

You have nothing on Krispy Kreme or even the grocery bakeries. They rock,you don't! My complaint is all over Twitter and facebook,Facebook, store who has nothing on menu to buy.

Good evening,

I tried calling your customer service 800 number multiple times today. The call connected once and I received a busy signal. Otherwise, the other twenty times, the calls would not even connect. I have been going to Dunkin’ Donuts for the past twenty years or more. Different locations throughout New Jersey and Pennsylvania. For the past five years I have been consistently using the Dunkin in Hamburg PA due to the fact that it is in my neighborhood. And since the pandemic, I have made sure I have visited as often as I can to support people in my neighborhood. Even though the drive thru lines wrap around the building and the wait could be sometimes 20 minutes, I wait. Never complain. Never yell. Always smile at the staff. I’m always pleasant. I’ve had my order wrong. I’ve asked…

On Friday the 28th of May , I was on my way home from work and decided a coffee from the Dunkin Donut located at 9 Federal Road , Brookfield Connecticut would be a great idea. ( right beside the Hibachi King )

I pulled up to the drive up speaker and literally waited 3 minutes before someone said “ can I help you “. I then ordered my coffee and a snacking bacon , which I was told “ Don’t got any “.

I then pulled up to the window to wait for my coffee and the young woman that was at the window refused to make eye contact with me and continued to talk on her cell phone. I sat there for yet another 3 minutes and when it became perfectly clear that she had no desire to get off her phone and hand me my coffee , and take payment , I drove away .

I have never seen such deplorable service from a…

The manager at 3934 49th St. North, Saint Petersburg, Florida literally screamed at me in the drive thru because I asked her to scan my app and when she cashed out my order and then scanned it I didn't receive my points.

So when I asked her if it didn't work after my order was closed she argued with me that it didn't matter. Then when I asked for more creamer she screamed at me that the man in the car with me comes there and never has a problem but I always do.

Then told me I have an attitude problem.

why why why did you change your hot coffee lids ??? now instead of the attached piece that would ensure your coffee wouldnt spill, now you use a lid that you stick a plastic "needle" into the opening in lid that DOES NOT prevent hot coffee from spilling out whenever you move cup or are driving and

hit a bump or make a turn n coffee comes out the lid now ... very very stupid move, especially when u consider how many people have to deal with that in their cars or vehicles

Why should I pay $2.99 For 2 glazed donut if the employee are making less than $15.00 hourly. I think is a disgrace you should give a living wage to all employees

Hello. how do the ones that start after her is paid more I will be looking into this I feel something is very wrong she says she told manager she wants more hours and it's yet to be done can someone please contact me

A little annoyed because this has happened multiple times, and I don't know who to bring it up to at my local location because I couldn't find any email. I only have picture of two different times, but it's happened 4 times altogether with my getting my food super burnt- like noticeably burnt and them still giving it to me. I'm not the person to complain about something like this, but you'd at least think they'd be mindful of what they hand me.

I wanna Make Complain to 8775 pay parkway On Saturday at 7 pm I stood 15 minutes and waited for the order I don't know where he works here and when he came and issued my order, he made 3 mistakes with my drink and food and I didn't understand what he was saying, and I told him to take off your airpods by your ear

Store # 352586 Order# 323 5/15/21 4:28pm My wife & I ordered 4 donuts and a bagel. The store looked rather desolate - the main donut shelves behind register ENTIRELY bare. entirely bare. They had only 2 kinds of donuts left. and some bagels.

The vending machine for bottled water was ENTIRELY empty. Looked like they were going out of business. When leaving, my wife commented that the service was poor. Felt the gal serving us was "cocky".. rude. When we got home, there was no bagel in the bag, only donuts.

I called the store 7-8 times and it was always busy, Off the hook, apparently. Corp offices were closed. We've shopped there before. Now we never want to go back. This store is extremely substandard for such an excellent name. Bad management??

The app for ordering is easy but every time I use it the staff always get my order wrong. I always have to ask for my whole order.

The manager at Dunkin’ Donuts across the street from Turtle Back Zoo in West Orange cursed at me multiple times gave me the middle finger multiple times and didn’t serve me and the worst part is I had my three-year-old and my seven-year-old in the car this is the most unprofessional encounter I’ve ever had with anyone

Every day for the last six months no matter what time of day I'm waiting 15 to 20 minutes in line, when I spoke to the manager I was told no one wants to work and to go somewhere to get coffee if I don't want to waite. I know if I was the franchisee I wouldn't want my management sending my customers away not to mention poor customer service very un professional. This is the dunkin donuts in Belmont NH next to Belknap mall off of rte 106

We have been to 4 different locations on different days we cannot try the Mangonada smoothie. The excuses we encounter are we don’t have the ingredients, our machine is broken or we have already cleaned the machine 30min before closing time.

I go to the dunkin at 7846 Eastern Ave, Baltimore, MD 21224 every morning with my autistic son. I go through the drive thru. Today may 7th 2021 the employee at the window was very rude and ignorant. I got 3 drinks and a big box of munchkins.

He gave me one napkin so I asked for a few more and he asked me why? I said because I need some more eapkins. He said No you didn't even get food. But I did. I got munchkins and my son makes a mess so I need some napkins.

He threw some napkins at me. I said I come here every day and don't have an issue asking for some napkins amd the employee told me not to come back!!!! I want him fired. This is unacceptable and the worse is he made my autistic son cry.

Pulled into the drive thru and no one spoke to me for 2 minutes, at that point I started to say hello is anyone there a few times still no response, at that point a line of 6 cars had accumulated so I pulled up to the window and explained what happened and the woman working the window refused to take my order and said I had to go back around and order through the speaker.

I go to the dunkin donuts on w 117th in cleveland every morning for my sweetened ice tea and I get a large. Today I went and they gave me unsweet and I was a little disappointed because I have no sugar at work and I had to drink unsweetened ice tea which is not good.

I ordered a large iced coffee with cream and equal. I have to have the equal (or some sort of sugar substitute due to my Type 1 Diabetes). When I got it, I did not have time to taste it until I got to work.

When I tasted it, it had seven sugars. I called to ask if someone may have mistakenly put sugar in my iced coffee even though the label suck to it said equal, and the woman told me that basically we are too busy to respond to your insignificant question.

Not so insignificant for a Type 1 diabetic. This is the first time going to this location and I will never return. I typically go to the one at 13013 66th St N, Largo, FL 33773 and are always treated so good.

Will go out of my way to stay going there instead of the other, non-customer appreciative Dunkin' Donuts.

Day 3 we have tried to get a simple bagel with cream cheese . We were previously so excited that dunkin was coming to town because there are no other bagel options . Now it’s open . Never any selection. Staff is incompetent.

Yesterday bagel was cut about 4/5 of way thru so it was a mess . And not just about bagels . Wait is always ridiculous. This store won’t last long with this service and Unknowlegeable staff .

So. Sic of the pp working at. The sayer pa. Store. All they do is talk. Shit about. The other workers. Every time i go in there. Its the same. Thing. Yeaterday they called. Another. Worker a retard. And today the. Another. Girl was talking.

Crap about her to another. Person and. Shit. Needs to be taken care. Of or. I will. Go to better buisnes burl on the. Dunkin. Call me ass. Soon as posable

Finally earned free drink. Lukewarm cappocino. Terrible.

I made an online order. Picked it up through the drive thur after waiting for minutes. And my sandwich was made wrong

Blueberry muffin I purchased today was raw at the bottom 1/3.

After filling out the form for my son and his squadron of Navy pilots to receive coffee as part of the Military Lottery program I was told that we "won" a case of coffee. This was started in Feb. 2021.

I have repeatedly called and e-mailed and all I get told is that USPS has not shipped it yet and to verify the address. This is the third time I have gotten a form letter with this request. The address has been verified.

Why can't anyone follow up and tell me why it hasn't shipped? The deployment ends mid=June. They are in the Persian Gulf and if it isn't shipped soon they won't get it. These guyis are counting on this since their current coffee on the aircraft carrier tastes like "acid" - My sons exact words.

Placed order at drive thru they said pull up. Pulled up and waited 15 min. No order. Went inside and told them about it ,saw a bag sitting on back counter. They said they thought I left. got home and opened bag and it was wrong order.

when I got to look at order I had 1 sourdough sandwich 2 dark coffees 1 crosaunt not in any wrapper at bottom of bag gag of potatoes and bacon bits my bill was $20. For original order what I got wasn’t $20 worth of food.

Called store manager found it was a mistake and said to come in later and he would take it off my charge.

First manager we spoke to said he would tell next shift manager about it.

Second manager said no message to her. So now I’m very pissed and want to know what your company is going to do about this. And by the way, music in store was…

one day they forgot 2 donuts, the second day they forgot a drink when I ordered 3 drinks and only got 2 and they gave me a croissant instead of a everything bagel and today I got a sweet pepper bacon and cheese and they gave it to me on a plain bagel instead of a everything bagel, they should have an option where it tells you if they are out of something and

don’t have it, the coffee also tastes funny.

On April 10,2021, I had to wait in line for 45 minutes for a cup of coffee. This was at the Western Boulevard location in Raleigh North Carolina. Do they not have enough help? The employees were otherwise very nice to deal with.

My only complaint was the excessively long wait.

If I could give 0 I would. I went to Dunkin @ 1830 Waterloo Road, Akron, OH 44306 arrived at 8:20am Drive through line was long. I waited and waited, line not moving. When I finally got to the speaker, there was silence for aprox 5 min , I finally said HELLO? She said we will be with you in a minute. I waited and waited, finally ordered a large coffee and a toasted bagel with cream cheese. She handed me my coffee and I waited another 5 minutes finally handed me a bag without even a word. I left got to work, and in my bag was a breakfast sandwich. NOT the bage I ordered. I frequent Duncan alot (not this store) and I can tell you this store needs some serious help. TERRIBLE TERRIBLE SERVICE.

Joy Street 330-714-4382 email: joystreet4382@gmail.com

491 OF THE DUNKIN DOUGHNUTS IN BEVERLY HILLS FLORIDA IS A NIGHTMARE!!! D. WHO ARE CLUELESS. D. AND THEY ALMOST CAUSE ACCIDENTS BECAUSE THEY WANT TO GO THE OTHER WAY AND CUT OFF DRIVERS WHILE SPEEDING..... D. IT'S AN ACCIDENT LOOKING FOR A PLACE TO HAPPEN.

The Dunkin’ Donuts in cocoa beach 695 N Atlantic ave. Cocoa beach FL 32931. off of A1A is the worst dunkin in all of Brevard county Florida. I don’t know what’s going on there but they run out of bagels everyday bu 8:30am.

They stop making food of any kind by 4pm and close there grills down even though they are open till 9pm. I have never been to a Dunkin that runs out of stuff like this one they are never prepared for any customers.

And when they do make food it’s half made undercooked and gross. Iv been living in cocoa beach for 7 years and they have been the worst in the beach ever since they opened. Literally the worst DD I have been to.

And this is what we have to deal with everyday if we go to DD.

Very very rude employee, I’m 65 and he spoke to me as if I was a teen ager, basically “threw” the drink at me out the drive thru window, I dropped it and he yelled at me. Made my 2 year old grandson cry that “man yelling at grandma” Charged me again for the drink, even though it was not my fault.

When I asked to see store Manager he claimed to be Manager and probably gave me a false name of George. This was at Belmont snd Melvina location in Chicago on Saturday April 3rd between 2-4 in the afternoon. Awful experience I’m still very stunned and surprised that this can happen.

This morning ( Easter Sunday) we went through the drive thru. We place our order and accidentally drove up to the window while the girl was repeating our order. Before we could apologies for driving up the girl on the window was extremely EXTREMELY rude to us.

She told us that we were rude for driving up. We ended up just leaving the order and driving off. We attempted to contact a manager but it seems like the store keeps their phone off the hook. This happened on 4/4/21 at 10:15 am at 171 S State Rd 7 Ste 500, Royal Palm Beach, FL 33414

I recently purchased two bacon egg cheese croissant sandwiches and an Apple fritter. I am very disappointed the sandwiches were not cooked properly and the fritter was stale. I will not be going back ever again. I normally buy coffee every morning for entire work staff and donuts but I will be going to 7-11 or Starbucks now

So frustrated! Went into Dunkin Donuts in Mendon, MA figuring it was quicker than waiting in a line of about 10 cars. I went in placed my order for an Avocado toast and waited while 23 cars went through the drive thru before someone asked what I was waiting for.

After approximately 15 minutes I left. I didn't bother to get a refund, because I was so mad I was afraid of what I might say. If I had the mangers number I would have called him. I don't, so here is my complaint, Customers in your stores deserve as much service as those in the drive thru.

I went to the Ramsey NJ location this morning (4/1/21) around 10am. I decided to go inside because the drive thru was crowded. I ordered avocado toast and a order of hash browns. I should have known something was up because my order was ready quicker than usual. I was soooo disappointed.

It was obvious that they had pre made certain things because my bread was cold and soggy. They also used the last of the "everything" spice because it was dust. The hash browns were also pre cooked. I write reviews when things are good and great.

Unfortunately this morning things were awful! They should stop the pre making of foods right away.

The DD’s at 360 Turnpike Street is getting worse with their service. The afternoon crew does not get your order correct and I’ve waited in line over 10 minutes. I realize you hire teens to help out, but a lot of times I see them fooling around with each other instead of completing orders and then to not even get the order straight is unacceptable.

Please train your staff better!! I’ll be going g out of my way next time to go to a different franchise.