Dunkin' Donuts

I went to the dunkin donuts on carmen ave (840) westbury ny 11590, its a dunkin donuts/baskin robbins at 715 pm, I walked in the floor was dirty with papers all over it, I walked up to counter, I ordered two scoops of ice cream, I wanted mint choc, chip , they where out , so I chose two other flavors, the employee was like there out of the right size cups, so she put into other size cups, np,i asked for a spoon, she gives me one, then

I payed with credit card. never gives a receipt. I go outside to car, go to eat ice cream, the spoon bends all the way back, not a baskin robbins spoon, some cheap replacement because owner doesn't want to buy good ones, so

I,m inconvenienced trying to eat hard ice cream with a cheap spoon, which I thought was gonna break. very sad, most of the time we go…

This is NOT a complaint about your product. This is Not a complaint about service. This is a COMPLAINT ABOUT YOUR NEW PAPER CUP. Been a customer for 50 years and a stock holder for 20 years. Thanks for trying to save the world.

This new paper cup leaks every time. Maybe you should fix this problem and try save a customer.

While visiting the Maryville location on S. Washington street with my grandchildren, we weren't even able to order our donuts because of the so called manager(nametag: Josey)ignoring that we were there at the counter. She was on her cell phone screaming very obscene and vulgar things.

We had to leave quickly because of the cursing and very inappropriate situation. The children were so disappointed that they couldn't have the donuts I promised them. We will never go there again.

On 1/18/2020 I visited 3635 Aloma Ave. Oviedo, Fl PC#34638 order :267. Erica the cashier when I approached the window and gave her the coupons (keep in mind I have told her I had coupons), she assumed that the system was not going to allowed her to redeem the 2nd coupon, which it did.

I was happy when I tried my sesame toasted bagel was not toasted was kind of warm and showy I was OMG I turned around went to the store waited to explained, Erica had an attitude and was rude from the very beginning so I left. Than I go to my car and zip on my coffee OMG she charged me for caramel but it was no caramel in the coffee.

I visit your stores every other day, I love dunkin donut and this was unacceptable, Erica does not have any customer service skills whatsoever, she made me felt as she was the…

Howell Location rt 9 north by bed bath beyond, Line out to Rt 9 Then get up to drive threw window and kids on there cell phones (what are they texting each other? ) I been going there for the last three years cause I work north of that and its very convenient for me but its always something with that store, and its always a problem with that location, between the kids that work there to the so

called managers that work there are horrendous, Does corporate know whats been on going in that location ? Its just not fare to the public and I'm sure I'm not the only one that sees this but I am a person that is speaking up about this.

Whats the real reason that sometimes the line is backed up to rt 9 ? and Boston cream doughnuts get THROWN into a bag and get crushed and stick together then…

I called and spoke to someone regarding a incident that occurred at the 30 Salem Church Road Newark Delaware location over holidays regarding a gift card. I talked to a women who took down information. she said she would contact the owner and would get back to me via phone.

2 weeks have past and I have yet to hear anything. I have tried calling several days and times only to be put on hold for several hours. I left messages with my phone number and am still waiting. I expect to hear back from someone as soon as possible.

I feel my identity and personal information may have been compromised! I filed a police report for my protection. I am disappointed in your company and lack of concern on how it operates. I will continue to pursue this issue until your company does something to rectify…

The owner has implemented a no tipping policy at the store and told the employees they will get no more than minimum wage. I'm very upset with this new policy at the store. I go there every day but will no longer go there or any other DD that supports this policy.

These fine workers barely make any money and I want to tip them for their good work. I'm on social media and will sound the alarm and may protest outside the store. You people are UnAmerican!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

There is an on going problem between the homeless addicts and restaurants like this one here by witch you can easily be discriminated against by your appearance and asked to leave the store with the excuses of you not being a customer and being winter makes it worse and quite frankly just cuz someone dresses rugged should not be used as judgement plus the fact that when you are meeting someone there and they are buying that makes you not a customer but

the one who bought the item this is getting out of had with this constant battle and I know its frustrating but does not give employees the right to be very rude to people off of the way the look with is just what happened at the Dunkin in lowell ma on the corner of Dutton st

The Dunkin Donuts on the corner of Poinciana Boulevard and 1792 in Kissimmee on numerous occasions 15 20 25 after 5 am is not open. Also the stores on west cr 535 and Hwy 192 near poinciana Blvd are almost always late to open Its getting FUCKING old !! Losing a customer might not matter to you so this complaint is probly a complete waste of time .

Hello I recently tried the new sausage egg cheese sandwich. I was so disappointed in this sandwich. The bread was very soggy. The egg was too too soft. The sandwich wasn’t hot inside. Even though the cheese was melted. I love your coffee. This was the first time I tried the Dunkin’ Donuts sandwich. I don’t think I’ll try a choice of a sandwich again. Very disappointing. I would have returned the sandwich. However, I was at ohare airport. I had an early morning flight to catch.

Hopefully, in the future I’ll try a sandwich choice again. I will continue to buy your coffee.

Thank you kindly, Sincerely, Penny Bannow

I went to Dunkin’ Donuts and got a Boston cream donut and was eating it in the restaurant and pulled a long course white hair out of the donut. I Immediately gave it to the people behind the counter and they threw it away and never even gave me a new donut.

m. m. m. And there were hardly any donuts available. When we asked when they were going to have more available we were told not until the next morning. m. And have been told the same thing. We can understand now why this location never gets very busy.

You need to hire people who actually work and not stand around talking and do I nothing at all. We have decided to not go back. This is extremely horrible customer service. m.? Can you please give us an explanation? Thank you

02052. I wrote a review on it and I am looking for help to get an apology. No one help me don’t know what to do. That manager guy at that location told me don’t like it go somewhere else .

His words made me feels racism. I want an explain from DD. I did write a review at 563 main st Medfield you guys can take a look at my review that’s what happened to me

The manager was very rude. Harriet J. )I replied back good and you then order. She then asked me again (how I’m doing? I then said the same as the first question And then she stared at me like I didn’t speak.

Very rude I knew she heard me the first time. It’s to early in the morning to be ignorant. I’m here to place an order and go on my way. She should keep her issues out of her work place.

Yesterday I was charged $3.00 for two donuts. one head light and one apple frider

Binghamton, NY store near Binghamton General Hospital.

Chandra is not a friendly with the customer,Purposely holding the line at the drive-thru , when i asked them what happen , why you holding the line? She just gave me dirty look, seems like no one willingly to talk, But i could see or assuming she may be the big head in this location. Myself is a business man too.

I ordered a small unsweetened black iced tea with lemon after waiting in a long line inside. I waited about 10 minutes to receive my order. As she handed the iced tea to me, I confirmed with her that it was indeed black tea as it was very, very light.

She said it was so I went outside to drink it with the people I was with. After one taste, I decided to return it! It was like nothing more than water. I returned to the same employee who served me the iced tea and told her I wanted a refund because it was awful and not at all like black tea.

She began to passively aggressively argue that it WAS indeed black tea and stated that's the way we make it here. I again stated I just wanted a refund. She rudely stated, "well you're gonna have to wait because I have other orders to fill" i asked how…

At 6:15 pm 10/16 Glassford hills Prescott valley arizona location. We went in for ice cream there were two employees behind the counter and one employee in the tables area talking to her friends. The young man behind the counter never looked up and walked over to the other girl standing behind the counter, both leaning and just chatting.

We were there for over 5 minutes and not one of them asked us if we wanted anything. We walked out and went to Dairy Queen (great service). When I checked on yelp there were 22 reviews of which 20 were negative for customer service ( this place only open 3 months, reviews even stated how rude the manager was.

I have a drink with the ticket inside. How is that possible? I feel sick and dont feel well after drinking it. you could see the ticket was inside with the other ticket i peeled off and the pink line sticker is stick in there....

I really dont feel well.

The Blairsville store never has any donuts. They said the baker leaves early. The name needs to be changed to Dunkin Donut because they only have one left five 5 PM. They don’t give a damn.

I purchase the same drink 5 days a week. Large vanilla ice coffee with cream and sugar. Going on 2 years. Very rearly is the drink not consistent in flavor . When it has , they fixed a other. To day was bad flavor and service.

When I reported a bitter taste. The attitude began with a statement" that is how it will taste when the coffee is at the bottom of the pot". The second one was worse. Then was told they can not do anything about the coffee taste.

So either take the refund or drink it. When I started that was not away to talk to a customer and I was not wanting a refund. I was told i had a choice of drink or refund. When I started again I did not want that drink or refund, I was told to have a good day.

Then the individual turned away. I stated a wanted a manager and I was told to…

Stop by The Dunkin Donuts on Broadway in Rensselaer NY asked for a small coffee with cream and Sugar gave me large but she exchanged it no problem with this she did correct my order.The problem I have I was using my gift card of $15.00 when I asked for my receipt She said cant print your receipt now I don’t know if she scammed me or not because I have no receipt then she had the audacity to say have a nice day. I stopped by this location on Oct 16 2019 @ around 4 pm

Is Dunkin Donuts supposed to charge for flavor added to a coffee? I go to the Dunkin Donuts every day in Hunt Valley Maryland and they charge me extra for flavor when I ask for French Vanilla added to my iced coffee.

I go to other Dunkin Donuts where I live, and they told me they do not charge for flavor. Please let me know. It all adds up. Thanks!

Ever time we go to the dunkin donuts in Islip Terrace never have donuts.Half of the time they are old no glaze left on the donuts no sugar on the jelly.Saw a employer throwing do nuts out by 8:00 pm.Plus a dozen donuts amd not enought to make a dozen

hello,

I have been a customer for the last twenty years and used to lived in New Jersey. I have since moved to Pinellas Park in Florida. I think you need to teach your employees the differance between skim milk and whole milk, I always give my orders as a medium hot coffee with whole milk and 2 sweet and low. Half the time I get skim milk, I have in the past just took it home, but I CANNOT drink it because of health issues. When I take it back, I usually get a look as it is my fault and I am frankly tired of it. Please teach your people there is a differance.

Thank you for your time.

Peggy Kreiser

Waited in drive thru for almost 30 minutes.

I would like to start off saying how unprofessional the store manager is at the reynolds rd in johnson city ny is, she talks disrespectful to her employees im surprised there is staff still emplyed. My husband and I have been coming here for years and ive never seen it this bad the donuts are never neat and can be slow service with only one person preparing drinks.

Also the ice coffee taste beyond horrible since you have started using the dilution water. I feel like I may start experiencing starbucks.. Not satified

I’ve been to both your Salem, Ohio stores everyday for the last two weeks; and all but twice my order has been WRONG! I’ve asked for it to be corrected and I always get an attitude from the employee or the manager.

I pay good money for what I want and I want it CORRECT WITHOUT ATTITUDE. I’m about to take my business else where unless you can fix this problem. NOT HAPPY AT ALL RIGHT NOW

I have gotten 3 stale everything bagels at the Dunkin’ Donuts store in Voorhees Nj on WhiteHorse Road in the last month. I called and asked if they are made daily and was told yes. Certainly a bagel made at 3 in the AM which they said they do, shouldn’t be so hard that you can hardly bite through.

65 you would think it should be a good fresh bagel. Not at this store. I hope that they are called out On this by Corporate. Thank you Maury Thurston

My wife and I are frequent visitors to dunkin and we don't like the new way you are brewing your coffee now, my wife is getting a lot of coffee grounds in her coffee(sidney, ny store)

It has progressively gotten worse this past year. And the day the health department shut down their building was the worst. The gentleman incharge did not put any signs up to let the drive thru customers know they were closed or better yet, been shut down. And when you asked if there was anyone there at the box, the remark that they were closed seemed to be playful, and when I asked for him to repeat it, he said "I just told you" he was completely unprofessional to be representing your company name.

Today, was the first time I returned since then. There was no one ahead of me or inside and yet it took them 10 min or longer to fill the order. The woman apologized and said were short staffed and it's been a long day. It was only 120pm at that time. I proceeded to tell her I haven't been…

the store on garden Street in Titusville was not open this morning until 6 a.m. this is not the first time it's happened several times you have a crew in there most of them there's one little girl that's very nice but then you have others that are very loud disrespectful and just not very customer-oriented this is a very unprofessional store it is not clean either

Chaska location second day open this morning my husband had his first experience ever at the drive through at 555am. Eric (General Manager)took his order. Eric seemed short and impatient w my husband lack of knowledge of the names of the coffee and doughnuts.

He asked for a mocha and eric said they don't have mochas . Instead of offering what could be similar my husband had to ask. He said you can do a latte or a coffee . " He said ok a light roast coffee then.

" So he got the regular coffee . " So he got those . As my husband pulled away he heard eric say "idiot" . At the window he met eric after asking the girl who was on the headset .

He came over and claimed he was calling another employee an idiot and also apologized . Might believe that if he wasn't so rude during the order taking…

One of the food service workers, talk, young African-American male, he was running the drive-thru and bouncing around behind the counter. His pants were hanging so low you could see half of his butt cheeks and his striped underwear. His jeans were full of holes. Not professional at all.

He needs coaching about his representation of your company. 3850 34th st s, st petersburg

I have had it with the shitty morning people at the six mile cypress store. I was trying to put in a separate order and ask my friend in the passenger seat what they want and the lady goes on a tyraid about how i need to tell her what i want after asking if i want black coffee i went to adk my friend if they want cream and

sugar before i could she starts ranting saying i need to order. I had to yellto get her to stop. When iwas at the windowand askedwho took my order the ladyjust repeated the price. Iget the ladyi talked to and she demds what do i want her to do and it turns into her and the otherlady asking what my friends order is and what i want.

They got hostile and rude i left they gave us the wring order for my friend too. Im not going to that store if they want to comsistently be…

Vacationing and visiting my family on Amelia island Florida. I am very loyal DD customer. Every time I go to this location I get bad to horrible service. Either they get more order wrong or it takes a absurd amount of time to get my order. It is just bad!

I am used to fast and friendly service at my usual DD. Today takes the cake as I walked in to get a coffee and now the registers are down and I am told they can't serve me! All of the employees are chatting and could not care less! Unacceptable on every level!!!

Mary at the 16 th st. location in Yuma Az. On Saturday , October 5th handed me my bagels. I said Hello and smiled. She not only didn't smile or respond; she rudely ignored me. I frequent your establishment daily and she knows me by my voice over the speaker. I feel like taking my business elsewhere. I don't require special treatment but common courtesy goes a long way.

Sincerely, Noelle Teigen

I had a really bad experience at a Dunkin the other day. All i got was a medium carmel macchiato with light ice. Of course they fill up the whole cup with ice after I specifically asked for light ice, TWICE!

I dumped out all the ice and was left with 1/4 of the drink. Who the hell wants that much ice in their coffee? No one.

Also, the customer service was terrible. Super rude employees and not friendly in the slightest. Customer service skills 0/10 and this is not the first time I have had an experience like this, so that is why I am filing a complaint.

This is a recurring thing and I don't think I will ever go back to a dunkin donuts.

The dunkin donuts in Blairsville GA is probably one of the most disrespectful places I’ve ever been to. I’ve never heard so many damn shit talking girls. The bad thing is, they make it obvious that they’re shit talking about the customers.

I don’t understand how these people haven’t been fired bc I’ve never felt my feelings being hurt that bad.

We went into your café in Ormoc City, Philippines this morning. I requested an iced coffee and was about to continue to order another coffee and a doughnut when I observed the server remove a used paper cup from the bin behind the till.

Then was starting to use this as my cup. Needless to say we left. Is this standard practice in all of your cafés?

Hello my name is Jean Chreim. I have been working at the Dunkin Donuts on 1283 Main St. , for the last four years. I am writing to inform you of a situation that occurred during my work shift at the store that lead to me quitting on September 26th.

There was a simple misunderstanding between myself and my manager Antuela Serani. It started about Almond milk being left out, this lead to her raising her voice in front of other employees and customers. I had tried to indicate to her that I was not the one who left it out because I had just returned from a break.

However, she continued to argue and told me I was just like other Americans, accusing me of not liking Albanians. When I responded saying “Then why I have been working here for four years”, she responded saying because I have no…

Serv from start to finish. Unprofessional drive thru lady takes the order and responds with “Alright”. She scrambles while running out of coffee flavor, pulls cream container from under the workstation with no lid exposed to air and dirt. Drive away to quickly turn back and have it remade.

She argues and insists the coffee is fine. I refuse to drive around and wait so that I can watch her remake it again. She catches an attitude and deliberately finds other tasks to make me wait longer. ” With the window open trying to mock and taunt me to other coworkers.

This happened at 3720 Coconut Creek Pkwy, Coconut Creek Florida 33066. There was no higher authority there which is a shame since she was there training other workers to be just like her.

I have been to the store at 715 So. in Omaha. I go every morning and order the same thing. I went back into the store twice to get it "fixed" and ended up leaving so frustrated it was stupid. I"m the customer!!!.

The Manager Bill told me they were using an older coffee maker now so all the coffee now tastes different. they even had straws and caramel syrup... I'm not sure who is in charge of that store but they better get a handle on it..

I have sent numerous complaints to your complaint department to no avail.... its too bad due to the fact that i go there EVERY DAY!! obviously my business is unimportant to them or they might have reached out to me to see how to get things fixed....

i have found a new location... too bad for so 72nd St. because i Wont return there.. I'm not a big…

I used to enjoy dunkin’ donuts very much but now every time I go there my order is messed up repeatedly. I order the same thing every time. Medium frozen caramel coffee then i receive a plain one or a hazelnut which i am allergic to.

To whom it may concern, recently I have been having horrible service at several Dunkin' locations. I usually stop at the Dunkin' at least once of not twice a day. If I am out and I see a Dunkin' I will usually stop at it.

I typically visit the one in my town almost everyday, if not everyday. I am not also one that will complain about bad service but, it has come to the point where I don't drink Dunkin' as often as I did because everytime I go my order is messed up.

Just to give a few examples: Last week I went to Dunkin with my sister she ordered a medium pumpkin iced coffee. We went up to the window paid and the worker hand us the iced coffee. This taste like it has cinnamon in it.

Mind you, my sister is mildly allergic to cinnamon. Meaning she feels sick and breaks out into hives and…

I have been a fan of Dunkin’ Donuts for over 35 years so it pains me to have to write this formal complaint. I live in Summerfield Florida, a little town near The Villages Florida. Over the last several months I have visited the store on highway 441 and the store on CR466.

The last three visits my order has been inaccurate as we ordered Bavarian Cream filled and received lemon filled not once, not twice but three separate dates. I have calmly expressed my disappointment with the stores management to no avail.

I tried one last visit last night to the store on 466 and the order was accurate, however the donuts were not fresh at all. I am definitely not the complaining type, but I thought you should know as I feel sales truly suffer due to the service provided at both stores.

Please feel…

I bought a large coffe . The cashier Reyna told me promotion is over when I asked for the sticker . 1034 north broadway Yonkers NY

Good morning, I have gone to dunkin donuts every weekend since the store open in Desoto Tx on Hampton, Service is great. Question, have Dunkin changed the coffee because for the last 3 weeks it has been warm and weak.

I always have to make a circle and go back through the drive-thur, the answer is always the same, our Cups are double INSULATATED. No the coffee is warm and weak. They are always polite, apologizes give me another cup that is still weak and a litter warmer.

The other Coffee store is an inconvenience for me to drive to but looks like I'm going to have to make that drive. Respectfully Submitted

I was at your store today at 8810 W 191st St, Mokena, IL 60448 phone number (708) 478-5100 at approximately at 6:50 this morning in which I proceed to enter the drive through and I ordered my coffee. I proceeded to the window and paid and when your employee handed me the coffee the lid was not on tightly and the coffee proceed to spill over me my hand my clothes my car my purse.

the response I received from your employee was oh do you need some napkins ???? the hell with that the coffee has burned my hand and is now all over my clothes and car. She offered to refill my coffee.

I then proceeded to leave and rush home to change and clean myself and my car up. When I called to the store and asked to speak with the manager and retold the whole story she immediately told me to hang on she…

After being in the sun two hours watching my grandson play soccer I decided to stop at the Dunkin’ Donuts which was also a Baskin-Robbins very excited figure instead of just having my usual ice tea I would beA milkshake they did not have any regular chocolate ice cream so I said OK use the white and chocolate ice cream he scraped the bottom of the container several times tried to make a milkshake but it was chocolate milk I asked him why don’t they have chocolate ice cream and

I was told they’re really not an ice cream store LOL signs out front I had to ask for a refund stopped at Friendly’s