Dunkin' Donuts

I ordered a donut witch I thought was supposed to be fresh, but it looked like it’s been frozen it was very cold not completely thawed and the glaze was all cracked it was nasty.

Food was trash staff was ghetto as hell and very unprofessional VERY staff needs replaced I’m not even a Karen and I get I needed to make a statement I’ve never seen staff like that in my life

On Sunday February 6th my family and I headed to Dunkin’ Donuts for our coffee and breakfast sandwich before church. There were four people in line my family and a nice lady behind us. We watched people cut in front of us to pay for an online purchase.

No one ever came over to take our order. The nice lady behind us had to leave. We waited a total of 18 mins before we had to leave so not to be late for church. I don’t feel that an online order, tho maybe convenient should be allowed to take the place of a customer standing in the store.

The company lost 5 orders to accommodate 1 order at that rate you won’t be in business long in my small town that store is at 3199 Jackson st Paducah Ky

I was told I needed to go online to get the half dozen Valentine donuts for $3 and that they couldn't be purchased thru the app after I waited half hour to get waited on. This is false information. I made a special trip to buy them for nothing!

I should get a free coupon. This occurred on 2/5/23 in Glasgow, KY 42141.

All the employees are slow quitting assholes. They are clueless about the concept of moving fast. At the busiest times they all want to talk and take extended bathroom breaks. Shitty service. Shitty attitude. Shitty do-nothings. I hope DD comes up with a way to automate the entire operation.

Their donuts are dry the coffee is a little old tasting doesn't taste fresh and there's an awful smell in front of the business and inside smells like corroded milk I didn't feel too good and I threw up a few times and they're right in front of a hospital Kings county in Brooklyn 9295292989 and a guy named Carrie bynum that's related to the NYPD is harassing me in this area so I'm trying to be careful cuz I had him arrested for domestic violence he was an ex-boyfriend that's very disrespectful

I visited Dunkin Donuts Store # 851516, Lefferts Blvd, Richmond Hill, NY 11418 today Friday 2/3/23 for breakfast. I entered the Store which looks dirty, tables are dirty and floor have napkins and bags scattered and the garbage bin was full and there is no space to put garbage in.

The Manager was inside the corner and gossiping with their friends-the traffic police personnel. I waited at the counter to give my order for one minute. There are two ladies behind the counter busy in gossiping and not attending the customers.

The Manager was eating behind the counter took my order in a hurry and went back to their friends again. My CHK 1581 2/3/23. The lady worker made a bagel which was old and stale made it haphazardly which was not good.

When I told her that it is not good and she was…

This specific location customer service has been terrible for at least 2 years. I go to this one specifically because it's across the street and I have free coffee coupons for this location ONLY I have waited in line while they talk about drive thru ppl I have witnessed supervisor's yell at employees and slam coffee cups.

I stopped coming for about 3 months but I went back today I had free coffee with purchase on mobile app and I only got bagel because I did it wrong. Server was a supervisor told me shrug shoulder oh well and walked away.

This location is often understaffed, always crowded and no patience for walk ins at all I am writing a complaint because I've had so many experiences I let go. You did all this makeover on building looks. Wasted,None of ur employees look or act like…

The last three times I have been at the store 3424 Orange avenue Roanoke Virginia they never have any donuts 8 or 10 I don't know if they're just not making them or what somebody needs to check into this store. And it's nowhere near closing time they close at 7:00 and it is 3:30

The Dunkin location is 54 Centre Sq Cir. Easton, Pa. It takes them about 15-20 waiting another 15 minutes for my order because there is always one person working. I will not be returning to this location. I feel sorry for that young girl who is constantly by herself.

In my opinion since nobody wants to work there might as well close down the store.

I mobile ordered hashbrowns and when we got back home we found hair on it

One of the associates was very rude and had a very bad attitude. I will not go back to that Dunkin' donuts. You asked a simple question and she snaps. This was Dunkin' donuts and Watkins Glen New York

Worst company to work for. They belittle you and the owners go along with it.

I ordered an iced vanilla latte and I was given iced vanilla milk. They somehow forgot the espresso and I wasted money for sweetened iced milk.

The new Dunkin on TW Alexander in Morrisville, NC service and products is horrible. The young people being hired is being trained by non caring and non trained adults which is making them non caring and non trained and dam near rude teens and young adults. Something needs to be done about this new store that hardly ever has any product or they are stale or cold.

This is in reference to the dunkin donuts located in LaVerne TN at 5285 Murfreesboro Rd, La Vergne, TN 37086. My horrible experience occurred Jan 18 around 12pm. Now I absolutely love a good breakfast and coffee from dunkins. It's one of my go to places to use since I work as a traffic control protector.

My coworker and I both were so sick we were vomiting while trying to direct traffic and protect our crews up in bucket trucks. My bagel egg and cheese sandwich was old and the bagel was so hard to chew it was making my jaw pop. were burnt and soggy.

I shouldve gone back and returned the order and demanded a refund but being traffic control we don't get much opportunities to leave our sites unless our crews are not on the streets working. Once i seen the "food" they gave me i brushed off…

My order was horrible. My bagel was stale. My donut order was wrong. And I am distgusted that my bagel was impossible to bite into rock solid.

I went to Dunkin’ Donuts on Union Boulevard in West Islip. I asked for my usual, medium hot tea with milk and four sugars. I had to say it twice into the speaker I get up there at the drive-through and something made me open it because I didn’t see a teabag, and it was coffee so she had to make me another one.

She gives it to me the right order this time and it’s dripping all over my hand I get it into the cup holder I asked for napkins and it continued to drip the rest of my ride home I had to pull my cup holder, insert out and bring it in the house and wash it, and I had to pour my tea into another cup, and all this, and she didn’t say one word to me .

Store 19316 Broadway in Rensselaer NY. Just went though drive through. Cashier1 at 11:24 am handed me my black coffee spilling it and drenching my hand, the sleeve of my coat etc with a scalding hot coffee. She never said a word just closed the window after I screamed.

When she came back I told her she had spilled coffee on me (despite knowing she knew because she pulled her hand back quickly when she did it, obviously burning herself too) and she did not say one word. No apology, nothing, just handed me napkins. Thanks.

I now have to dryclean my coat and hope my red, inflamed fingers stop hurting without a doctor visit. Pathetic. Done with this company. They won’t see me handing them any more Money any time soon.

The one on lincoln ave prospect park it never worked with my rewards someone should train them on the rewards thank you they don't understand I have a reward buy any purchase and get a medium ice coffee for free they was going to charge me 6.97

Me and my mom went to Dunkin in Nazareth (Nazareth Pike) by Jandy Boulevard I was planning on using the Dunkin rewards app because me and my mom are both Dunkin rewards members. I decided to use the app on her phone for it this time.

I clicked activate offer for a medium cold brew with any purchase. So, we pull up to the drive thru my mom orders a donut and that was going to be the purchase for any purchase with a free medium cold brew.

33 or something along those lines. We both look in confusion at the worker, so my mom asks why it's that much and he says over 5 dollars for a small cold brew which mind you i did not order a small it was supposed to be a free medium and

the only thing that was supposed to be paid for was the donut which was the with any purchase part of the offer. He…

Their behavior is soo bad . They misbehaved with customers . Even if they make the latte like warm and put lots of caramel they scream at people if customer’s don’t like it . They also take lots of time to prepare the food because they r always busy with arguing amongst themselves.

One time the lady called Liza , May be the manager , she asked me if I work T DD or not ? They don’t even go downstairs to bring proper boxes for the donuts!

My name is Stacy Escalante I went to the Dunkin' donuts at 6515 East palmetto Street Florence South Carolina 2950 6 an employee Zoe. She also cussed me out and told me do not f*** with her and that she was not in the mood.

So I was way over charged for my item's. I don't know if this has happened to any other customer but definitely it needs to be handled and I will be calling in the morning to speak with someone about the situation.

I will also be calling here to speak with her manager as well. This is not tolerable and customer service nor with current customers or any customers Thank You Stacy Escalante

In Rowley ma, 148 Newburyport turnpike the manager is on drugs, she spends 30min at a time in the bathroom, sitting in a chair at order taker, while working with no shoes on! Rude to everyone an she is going to die In, There. It's disgusting They keep her all because they need a manager it's not right!

This morning I bought 2 donuts from the Duncan Donuts on Rt 51 Pleasant Hills PA. 15236

They were so stale. At least 3 days old…had to pitch them out. Very disappointed!!!

Julie Haywiser 107 Stevens Ridge Drive Jefferson Hills PA. 15025

Purchased a 10 piece munchkin and I only Received 8 Do better Dunkin’ I hope you don’t treat all of your customers this way

Rude staff at Dunkin Donuts Port Charlotte, Peachland Blvd location. They use the excuse that they are understaffed. Your customer service skills shouldn’t change whether you’re fully staffed or understaffed. You are there to serve customers that support your product! Without customers, no business.

Drink was slammed down & spilled in the donut bag. I asked for a refund & was refunded the wrong amount. Called about the refund & staff was rude again & hung up. She appeared to be the lead-shouldn’t be teaching other employees these negative attitudes.

Demand better customer service for your customers!

I recently visited the drive thru of the newly renovation 24 hours location on Park Ave in Woonsocket. It was a little before 9pm. I ordered a hot coffee. When she served me it didn’t feel as warm as usual to the touch.

I chalked it up to maybe a better insulated cup. NOPE. I drove up the road maybe a 1/4 mile to Walmart for a pickup and it was lukewarm when I opened it. I wouldn’t normally complain but I have never had an issue and I’d love to not have this one again, especially for a popular location like this one, which I frequent often.

On Dec. m. at your Rte. 1 Rowley, MA location, I was berated by an employee. I appreciate that the store was extremely busy and understaffed and accordingly, I patiently waited for my order to be filled -- a hot chai latte.

But as other larger and more complicated orders were filled before mine for customers who had ordered after me -- and because the label machine was broken and being fixed while I ordered and it occurred to me that my order had fallen through the cracks -- I finally asked for my money back because I couldn't wait any longer.

I admit I interrupted a young woman to say I had to leave and to ask for my money back when she was busy filling other orders, but I'd been ignored for additional minutes waiting for attention at the cash register. She spun around and said she…

On Jan 7 around 1:45pm we were met with three young and incredibly rude teenagers who refused to service us after the intercom at the drive thru was not working properly. When I asked for the name of the workers they refused and shut the window in our face We went to Starbucks down the street and spent our hard earned money there instead I’ve never been met with such trash before

Hi I just went through the drive thru and I ordered a caramel cappuccino blast and when I said what I wanted the girl taking my order made like a remark that she didn’t want to make it but on top of that she made it completely wrong she put ice the coffee stuff and some caramel she didn’t even use ice cream I used it work at Dunkin’ and

this is disgusting and I spend a lot of money there and I would have went back in but I had my kids with me but this isn’t the first time I thought maybe somebody was new but I know that there are step by step directions for basically everything like how to make it and I think at this point it is pure lazy and I will not go and

spend my money there ever again. And I was at the Dunkin’ Donuts in Yulee FL

I used my credit card in dunkin donuts and within 60 minutes all of my money was gone! After numerous phone call I found out the person spent it all at Walmart. I believe this nightmare happened in dunkin donuts!

Y 11590 iam very very upset

Hi I went to the Dunkin Donuts in Galloway NJ and before I can finish ordering my food she keeps asking "anything else, anything else"- it's RUDE!!!!! I will tell you when I'm done ordering. I got the coffee and opened it up and there was something black floating in the cup- I went back around and told her, she rushed fixed it and didn't put the caramel so

now I pull off and called, they said come inside- I explained to her I had a sprained ankle and had to come back around. I told the lady to stop rushing people while their ordering and she replied their on a time schedule.

I find it very unprofessional to rush people while their ordering their food.

I have been a customer of the same Dunkin' Donuts for the last 50 years. The quality of service has definitely suffered as of late. My chief complaint is that the store that I frequent closes at 6pm. On numerous occasions (including just this evening) the store has closed as early as 5:15pm.

I can overlook the constant mistakes to my orders, but at least follow the posted hours. This is hardly a recipe for sustained economic growth. D. at 5:30 for an after dinner coffee. Yep- the store was closed. I could see a female employee inside leaning against the counter talking on her cell phone.

Definitely not the first time. I spent my entire working career in the customer service industry, and this ain't it. The store I refer to is located in Brookhaven, Pa.

I am complaining today for the fifth time in about two months I go to Dunkin donuts at 167 State Street Newburyport MA 01950. I am A regular customer there every day as it is on my way to my job I deal with the same rude assistant manager her name is Linda Ellison but they call her Lala.

I order the same Thing every day and I get the attitude and Eye roll every single time, As well as she tries to rush me through my order and then when she makes a mistake she’s even more rude. She should not be working with the public especially as a manager at that.

I have heard some other horror stories about her from other customers and their situations are worse than mine. She should definitely be fired from this store Due to how many complaints on a daily she gets. I spoke to another worker that…

On the Evening of Dec. 28 the at 1142 I use my mobile app and made an order for coffee I ordered it went to the drive-through window the gentleman told me I have that they have not received any mobile orders so

I looked at my app it had been canceled so I placed another mobile order the gentleman said they received no mobile order I looked at my app again and it was canceled again 1144 I place the second order that they did not receive at 11:45 I reordered they still had not received the order I looked at my app it was canceled again so I went to drive through window placed the order again and in my phone to the kid work in the window he said he did not know how to work the mobile app on the register so

I asked him to get someone who did another lady came out an older lady looked like I…

Literally had to wait 30+ minutes for coffee and there wasn’t even a rush! That’s ridiculous. At that point it wasn’t even worth waiting but I had to because I couldn’t get out there was a car in front and behind me.

I don’t get how chick fil a had a big rush and gets their customers taken care of and at a decent pace.

Meanwhile Dunkin’ Donuts over here struggling to get one order of coffee out.

200 commons drive homewood. Unprofessional rude horrible location

I ordered two XL hot coffees made the same way, half coffee half hot chocolate. They mad both wrong, putting whipped cream in one and the other one as well. I watched them mess up the coffees three times. I also ordered sassafras egg and cheese wake up wrap and they gave me the opposite one.

a bacon egg and cheese wake up wrap.

Also I ordered 3 things of hash browns and they were all hard as rocks. Worst visit ever.

I have NEVER had worse service ANYWHERE than I did today at the Dunkin Donuts in Malbis off of highway 181 in Alabama. The young lady working the drive thru was the RUDEST and most unwelcoming person I have ever met.

After waiting for almost 40 minutes to even get to the com to place my order, only four cars in line, she had a terrible attitude. Please either hire a manager to overhaul that place or shut it down!

I was using door dash , and my dasher called me , while on the phone with my dasher , the lady didn’t explain to my dasher what they had available she started yelling at him telling him he needed to figure it out and kept rushing him to make a decision when she was not giving him any information on what was available and what needed to be replaced with that she got frustrated and

messed my order up ! My dasher first language was not English hence on why he was trying to have her explain to him what to tell me , again she got frustrated. And took it upon herself so what ever she felt she needed instead of explaining

Ordered a sandwich from dunkin to share with my 1 year old and it has mold on it. It has more than just that spot seen on the picture.

My husband went to dunkin donuts for breakfast on December 29th, on Grant St in Gary Indiana. He ordered, and was told that his card was declined (which was impossible),so he apologized and drove away. After work he came home and checked our on line banking to see what had happened.

Like I said, there was plenty of money in that account. To his surprise, he was charged for everything he had ordered, after being told, his card was declined. He's not one to complain about something so small ,but I am, not so much about the money, more about the principle of this.

How many other people have they done this to without them knowing? I go to dunkin donuts every single day, the 1 on Broadway in Merrillville. Couldn't be happier. Those people are so nice and friendly, I actually tip them every…

I don't usually make complaints, but yesterday I was so disappointed with the service at my shop. The customer service at the drive thru was not friendly and stated " we don't have nut'n like that". At the window , not friendly and I wished her a Happy Holiday and she just walked away.

Then when I got home the order was wrong.

The Dunkin’ Donuts in Fort Ann, Vermont constantly has an out of order sign on the restroom. It began during Covid of course, understandably, but myself and my family travel extensively between Vermont and Pennsylvania and it seems the sign has never been removed.

To me, it seems like a sign of utter laziness by the staff, so we have taken our business across the street to Cumberland where they are pleasant and accommodating.

Dunkin in orange City Florida had terrible service. We go in and wait 15-minutes. A gentleman and two women don’t even greet us. One girl is texting on her cell phone but no one ever greets us. We finally say something to girl running drive thru and she says someone with be with you in a minute but then we are still ignored. Absolutely unacceptable. 3 people working and no one can work the counter. It was at 8:55 pm with only one car in drive thru. It wasn’t like it was busy. Over it. Been going there 15 years and won’t be back. It continues to get worse. And then none of them even know the store number. I don’t buy that either.

Unhappy customer, Tammy Barclay

Hello, I have never felt so inclined to do this more than I do now nor have I ever submitted a complaint against any establishment so this is way out of my comfort zone and a big deal for me. I feel what I experienced was completely unprofessional and rude in every sense of the words.

On 12/11/22 at aproxx 2pm my family and I had just left a tree farm to pick up our xmas tree. We were all cold and wanted to stop for hot beverages before returning home. We decided to stop at the Dunkin Donuts location in Groton CT on 1280 Goldstar Hwy.

I proceeded to order two small hot chocolates and 2 hot coffee drinks. 4 beverages total. The man taking my order was having a hard time and kept asking me to repeat my simple order. He repeated it back to me wrong two times at which another man jumped on…

It seems every can I go to dunkin' donuts in Grove Hall there is always a problem but today I went and asked for pancake rat with deviled eggs and cheese and both when I got the bag it was I don't know what kind of little sandwich it was no double eggs so I went back in and they were supposed to have changed it got the bag back it was no double egg and

cheese and the pancake wrap this is terrible and while I'm standing there so many people were complaining because there was major problems with not just me and we waited forever for the correction something have to be done I went to school with the owner his name is Clayton Campbell something has got to be done.

They got my order wrong and when I called them when I got home to advise them of this mistake the lady on the phone was rude and being a total smart ass to me like she was mocking me. Then I called back asking the manager name to that location and she refused to give it to me and continued arguing with me blaming other people for her bad mouth! This was in Springfield Tennessee Memorial Blvd 37172 I’m disgusted and I was a faithful daily customer but not anymore, my family and I will not come back.

A Indian old man rub my hand while I gave him my bank card. That was a bad experience that I never had before. Pennsauken Nj Crescent Blvd Today Dec 8th ,2022