Expedia

Coby Beach Resort _Expedia itinerary: 72219360675610 I made a reservation for December 24 for a one night stay at Coby Beach Resort. When I reach the hotel, the gates were closed and no one to answer the phone. I called Expedia to request my refund and up until now I have not received my refund. Please help.

The Expedia agent made several attempts to contact the hotel via phone and email and was unsuccessful. Its been 10 days now. What is the hold up.

I bought ticket from omanair on the 14 Dec. The payment is over. But not confirmation... I want to refund the payment.

I bought this plane ticket from expedia. I arrived to the airport 3 hours early so I don’t face any problems. While I was checking in, they said there was an extra letter in my name which will deny my boarding, so they said I should call expedia for name correction.

I called expedia and I was put on hold for about an hour and half and no one answered and my flight left me. I was still at the airport trying to call them and 5 hours later someone answered.

I told them all what happened hoping I will catch the next flight, and I was shocked to death when they said there’s nothing they could do and I won’t get a refund. Words can’t even describe what they made me feel that day, and I hope I get my money back.

We bought a package from expedia to go to Dominican Republic and first i told them there are 4 of us and they gave us one bed when i secifically asked for double bed. They told me there is a shuttle to the hotel and the night before we left i found out we dont have one and we need to pay 150$ for going to the resort and returning.

Also on the day of our flght back at the airport Copa airlines made us do a new antigen test since we did on Monday night instead of tuesday morning. My husband tested positive eventhough he has no symptoms and stayed behind in santo Domingo where he doesnt anyoe and doesn't speak the language.

once i made it to the us i spent 9 hours trying to contact expedia and when they finally returned my call they said that they cant help me and gave me the wrong number…

I was denied a full refund after my flight was changed by more than 3 hours. They accused me of falsifying the travel time and then said I made the changes. I have emails proving this is not true. They flat out refused to refund me when it is their policy and the DOTs to do so

HI

My name is Dr Konstantinos Vazouras and I am writing to file a complaint against expedia. I have been trying to chat several times today and it goes nowhere. I am currently on hold for 56 minutes (!!!!) on your help line; a lady answered 3 minutes ago, got my itinerary details and put me on hold again. (+1 877 227 7481) My itinerary rebooking date ends TODAY and need to make my flight booking urgently but it has been a nightmare. The website/app do not work; when clicking on “use credit” an error message appears. What am I supposed to do? Lose my $306.60 credit? I already found the flight I need to book with same airline, but I am still on hold…. 1 hour 2 minutes now and counting…. Why should I lose my credit because of Expedia incompetence? I need immediate help with this Best…

URGENT

Sir, I wish to bring to you notice that despite best efforts and continuous calls, Expedia is neither responding nor resolving my issue.

I and my wife had booked Etihad flight from Delhi to Toronto and back (Confirmation number XLOMHU) through Expedia, Itinerary number 72200660606660.

Subsequently I was informed of a change in flight timings by Etihad which do not suit my travel plans.

In the event I request cancellation of my ticket and refund of my payment.

Now I am being told by Etihad to contact Expedia and Expedia is not able to cancel the same. My contact number is +919041871653 and +919888628055. My email address is tonysarao@gmail.com and tejisarao@gmail.com. Please acknowledge. Thanking you, Yours faithfully Tejinder Sarao Deepinder Singh Sarao

i was begging not asking for a refund from our cancelled hotel booking, we did our part on contacting the hotel and they were willing to refund it but i cant contact Expedia already as they denied response to my email.

Needed to change the name on a flight and keep getting the run around and disconnected. Spent hours and even paid a change fee and did not get the help I needed. Never will use Expedia again.

I made a reservation for the Hilton Richardson and applied my points and $25 coupon. Within a couple of days, I decided to stay at the Renaissance Richardson instead. So, I canceled one reservation and rebooked the reservation. My points were applied to the new one, but not the coupon.

I was told that once you use it, I can not get it back, even if the reservation has been canceled and a new one issued. This policy is absurd, unfair and not a good business practice. Makes me doubt if I want to continue using Expedia.

I am waiting for my refund 2 weeks now and i call and email everyday, and all they tell me that expedia is waiting for Riu which is the hotel i booked through Expedia to answer. No other information just wait!

Its over $3,500 and i am getting very nervous!!! I have requested for a manager to call me and noone gives me the manager exept they tell me that the manager will get back to you and no manager has gotten back!

I cancelled my trip due to Covit and i had rights to cancel!

Dear sir/madam ( booking ref: 721838 785018 32)

I booked my tickets from MIA to COK on the 27th of November using your website, as I always do.

The first leg from MIA to LHR was on Virgin Atlantic. This flight arrived late at LHR and as a result we were re-routed on a Virgin Atlantic flight from LHR TO IGIA AND THENCE TO COK (on Vistara). The original flight schedule was LHR to AUH and AUH to COK.

The Virgin Atlantic flight was delayed at LHR and arrived late at IGIA. We missed our connecting flight to COK. Additionally, our baggage did not arrive with us. We filled a baggage claim and we were asked to provide details of the closest airport. We were assured that as long as there was an airport in the region, the baggage would be delivered there. We gave an address in Salem where we…

I have been jumping through hoops in order to redeem available flight credit through Expedia. After showing up for our flight (tickets booked through Expedia in AUGUST 2021) through American Airlines on December 15, 2021, we had issues with the flight and could not board the plane.

I am now attempting to schedule a new flight and redeem the credits that an employee of American Airlines said I could redeem through Expedia (TICKET #0017706192249). I have been placed on hold twice now, THROUGH EXPEDIA, each hold time lasting OVER AN HOUR.

The most recent customer service representative spoken to was Faith (or at least this is what we were told was the employee's name). We are trying to book a new flight after being screwed by American Airlines, and have had no success or progress in booking…

I booked a hotel through Expedia for Cancun Mexico at Sunset Marina Resort & Yacht Club checking in 12/3/2021 -12/5/2021. my flight changed to 12/5 so I called Expedia to modify my check in to 12/5. They called the hotel and was instructed to email reservations. I called 2 days before my check-in the hotel never responded to Expedia. I called the hotel myself and was told I'm not a member of the marina/hotel so they can't help me. On 12/3 I called expedia again for an update, they tell me I'm in the reservation so it can't be modified. The only action can only be a refund approved by the hotel. They called the hotel again. The hotel didn't not respond. I called expedia again on the 5th now that im flying into cancun, I have no hotel and the Sunset marina is not responding.

Expedia tells…

Itinerary number 7501484801788 flight number WH9374 I had a flight cancelled by the airline in the summer and requested a full refund as we could not use the credit due to the ongoing Covid issue. A request for the refund was made back in August 2021.

The ticket was booked thru Expedia. I have yet to receive a refund on my account . I have called multiple times to Expedia and was told the refund should show up on my credit card. This has never happened.

When I called last week I was told the refund is now in the hands of the airline. I contacted Icelandic air and was told only Expedia could issue the refund. Could someone please look into this matter for me as I am getting very frustrated.

I have called many times with no luck . Icelandic air advised they would try to resolve the issue…

I booked a tour in Paris and driver never showed up. I contacted Expedia numerous times to get a refund and they refused, indicating that because the vendor did not reimburse them they can't pay me back. Fraudulent. They lack accountability and can't be trusted.

We are 7 passengers with tickets flying to Japan in December 2021. The airline cancelled all reservations for foreign bookings. The government is not accepting entry for non-citizens. I had to call Expedia 8 times to get this processed, even though it's on the airline website asking travel agents to call in for a code to cancel and refund. At last, they processed it after so many hours with multiple agents. They put it in for now as flight credits, even though they promised it will go back on the credit card. I asked to have a supervisor call me, which is another nightmare with almost 4 different calls to have someone put in the request. I have never seen a company deny customers to speak to a supervisor.

My main request was for Expedia to rebook me at a later date. But multiple agents…

I booked a resort in Croatia with Expedia. Everything was OK in the first week of our stay but then the resort decided to turn off the AC system because it was the end of the season... As we couldn't sleep there anymore because it was too warm during the night, we asked to cancel the rest of our stay and the manager agreed to refund me the remaining nights at the resort but

it had to go through Expedia as we paid them and not the resort. It has been a hassle to contact Expedia. Their customer support doesn't work. I can't get a reply by email and when I call them they say the only way of doing it is by email.... so useless.

I never expected such a bad service of a gib company such as expedia. I registered my complaint with the number 72145987892265. Almost 3 months later and no reply…

Hotel complaint that we booked through Expedia:

We booked a hotel called "Inn by SFO" confirmation number 72195266814816 in South San Francisco . Upon entering we found black wiring hair on the bed, and on the floor of the bathroom. None of us have black hair. We also had to clean out the bathtub due to hair and dirt being in it, before we could shower.

The color scheme and decorating was unusual. The bathroom walls were peach, a cabinet was black, counters peach and black.etc...BUT the shower curtain was greenish-yellow.. The shower bar was barely hanging there. One end wobbled back and forth. The manager came and looked at it and described it as "sturdy". But you could move it up and down and I did thus in front of him. the entire bar was hanging down like the bottom of a semi circle,…

I missed the flight as the time changed without my knowledge. Expedia told me “the robot accepted the notification on my behalf” Expedia refused to help me in any shape. And refused to reschedule my car rental as well. I had to bay new ticket and I cure heavy expanses.

The email and app page still gives the wrong flight time. Awful customer service. They lye and delay conversation. The complaint form wouldn’t accept my itrentity number as they limit to 11-13 number. Mine is 14. Another deceiving behaviour.

Never again! the booking part is easy, good luck if your flight is canceled of changed.... Found out how bad it can be when we were trying to book a flight out of Italy during the beginning of covid. Booked a flight out through expedia that was canceled by the airline .

It was impossible to contact anybody from expedia so we followed the instructions on their website to cancel our flight. Now we are being told that because we cancelled our flight we can not receive a refund because it was not within 24 hours of booking, even though there was no flight to cancel????

Long story short a flight we booked directly through the airline was also canceled but we received a credit immediately so how can Expedia claim it is the airlines fault?

My FIANCE and I went on a Vacation in June at the Now Amber resort in Puerto Vallarta Mexico to celebrate our engagement with our friends in a side by side hotel swim up experience and all-inclusive package.

Everything seemed ok until I was in the Lobby on night number 2 taking a beautiful picture of the ocean. In the lobby they have these mayan looking boulders large enough for folks to sit on. Through the hotel you will see these boulders where people sit on them regularly and they attached to the floor. No signs, nothing out of the normal, just a normal seat like all the others. When I sat down the seat crumbled and collapsed and I was stabbed 8inches through my taint, just missed my prostate, and pierced my urethra. I almost bled to death in the hotel lobby in front of all the guests…

My husband and I were making reservations for Cooperstown, ND through Expedia on July 21, 2021. We also bought the Hotel Booking Plan. After we submitted our reservations, we IMMEDIATELY discovered that the reservation was made for Cooperstown, NY and not ND; and therefore cancelled our reservation through Expedia and the hotel.

The Comfort Inn in Cooperstown, NY cancelled our reservation and did NOT charge us. If there were hotels in Cooperstown, ND through Expedia, we would have booked through Expedia, but there wasn't. Therefore we couldn't use Expedia and had to call a hotel directly.

80 for a hotel that we didn't use!!!! We will never use Expedia again.

I booked a hotel in Richmond for June. I was charged $261 for the room but when I checked out I received a receipt that my room was $218. I tried to get a refund through Expedia with no luck and also disputed the additional charge through my credit card company. 5 months later I finally find out that they gave Expedia the additional $43. Will never use this company again as they are gouging users.

Book at the hotel sites only and see about discounts. We DO NOT NEED companies such as expedia.

I would give them 0 stars if it was an option

Very dissatisfied with your service ordering online fro a hotel. Horrible experience !

I have been trying and applying for a job here for years and I am never given a chance. No one every tries to interview me. I always get an email telling me that I'm not suitable for the roles that I apply for.

I am a hard working person that has worked for the company I am with for 8 years and i know that i would be a value to the company.

I have 2 reservations, recently airlines cancelled my flight and Expedia customer service did help me rebook the tickets, problem is the tickets were downgraded without my authorization to economy, when the initial booking was for premium economy. Please help.

I will be travelling on 11/10. I have been speaking to customer care and no one has helped me so far, i have been on hold for a total of 12 hours in the last 2 days.

I originally purchased my ticket in September 2020 I ended up canceling the return flight. I was told that a credit would be applied to my account and I could use it by a specific date... WRONG!!! I have spent the last two days for trying to book a flight and use said credit.

I have been hung up on, transferred around, and when I ask for a supervisor I am told that they only have one on the floor and he is busy then the third call I was told that She was busy. I have been told that only a supervisor can apply the credit, but I cant reach a supervisor.

I have been told at this point three times that a Supervisor would be calling me back and that has yet to happen... I have spent hours on the phone at this point trying to purchase a ticket and use MY credit for money that I have already…

On October 11th 2021 I contacted Expedia to change my flight. My original return flight was (FLL TO YUL) AC 901 October 24th at 2:35 I requested the change to return on the 18th same AC 901 return FLL to YUL.

87 I was told to give my phone number and that the agent would call me for my credit card details. Two days later I received an email saying that the cancellation was done and that there was a change to my itinerary.

Here is the best part on the 18th I tried to find my booking ( I was returning with my children I had no problem checking them in ) but I could not find my booking.. or she? could not help me as there was no booking or itinerary number to my name. Fortunately the 3 rd.

agent realized what had happened and told met hat the first agent on the 11thof October never booked…

Kept hanging and given the run around for a refund on flights from April 2021. We were promised a refund nearly 6 months ago and after numerous follow up are not being pushed back and forth between the airline and expedia aa neither one knows what's going on.

Pathetic service

never canceled my reservation for boardwalk inn and suit I recently had a reservation at fantasy Island resort that I made on Friday, October 16, 2021 and then I try to cancel that reservation but when they told me I could not get my refund backI said never mind then I won’t cancel it.

Then fantasy Island resort cancel my reservation because it overbooking so you guys set me up in boardwalk inn and suit and that was good I never wanted to cancel that reservation I don’t know what happened And when I spoke to the representative Monday, October 18 she informed me that I called on Sunday, October 17 to cancel my reservation I never called to cancel my reservation.

I don’t know why I got canceled and I’m not happy right now with your company Anyway that you could make this good would be…

To whom it may concern I did not cancel my reservation with boardwalk suite and inn I I try to cancel my reservation with fantasy Island resort but was told I would not get my refund back so I told them not to cancel it this was Friday night 10 15 2021 Then on Saturday 10 16 2021I found out that Fanfasy island resort cancel by reservation due to over booking They told me to call you guys so

I did Spoke with Arianne And she was really sweet and she explain to me what happen so she booked me was Boardwalk Inn and Suite. So if you guys could rebook me at Boardwalk Inn and suites I would greatly appreciate it Thanks Linda Mckarski

Agent was extremely rude and unprofessional when I asked to have the email confirmation sent to me again. He included language like "I'm sure your not thinking straight" "I'm wasting time", etc.

This is unacceptable from a virtual agent.

Here is copy of transcript below Mohamed (Agent) joined the conversation

Hello, this is Mmd :) hi

Hi Anthony :) I need a change in booking for S*****

Sure No worries , let me help you with This May i ask about the Itinerary Number in the question please ? Itinerary number for S*****?

yes please dont have it just the the S*****

Ok Just To Make Sure Are we talking about the Trip to Port of Spain, Trinidad and Tobago **SEP 2021 ** OCT 2021 yes.

Good So what is the new date you're looking for if may i ask ? new daate of October *8

Thanks i will check…

I was checking my reservation and noticed an error in my name for travelling. I have been on hold for 5 hours waiting for the name check department. No one else had the ability to change the name on my ticket!

I travel in 2 days and this was extremely frustrating. Functioning businesses don't have this issue. I will never use expedia again! It's not worth it!

I am unable to speak with someone without having a booking number. I don’t nor will ever since I cannot speak to someone about my other issue I don’t trust this company. My minor Son is getting multiple 5 or 6 calls a day from this company about the Panama Hotel.

I need his number removed immediately!!!!!

If I could give Expedia no stars then I would. I have had the worst time of my life trying to change flights with Expedia. My flights have been canceled 3 times because Expedia doe not know what they are doing.

The last cancelation was the day before my flights were to leave. I had to rebook personally with the airline directly and file a complaint with Expedia to get my money back. Have not received my money back at this time but I am hoping that Expedia will do the right thing and refund my flights and the increase in airfare due to last minute bookings since this is due to several mistakes made by Expedia agents.

I have never been this disappointed in a company before. I know what I will never use Expedia again.

02 to our credit card ending in 6873 for the reasons described herein. On July 4, 2021, we were informed that American Airlines had cancelled the return flight (AA 82) booked for us by Expedia (Itinerary number 72093605745620) from AKL to LAX.

On a subsequent phone call, your agent informed us that we could not get a refund, but we would receive a voucher credit good for future travel on American Airlines. 43 x 2) valid until May 4, 2022. To replace that flight, we booked a return flight from AKL to SFO on United Airlines, (Itinerary No. 72.

On September 14, SilverSea cancelled our cruise due to Covid issues in Australia and New Zealand. We spoke to an Expedia agent on September 20, 2021 and cancelled all our air reservations. 01 x 2) [we received a confirmation of a refund on September…

I booked a car rental and paid for insurance online through expedia. The car rental refused the expedia car insurance and asked me to pay for their own (very expensive), I tried to reach out to expedia to cancel the insurance and get a refund in vain, the virtual help app wasn’t helping. Impossible to reach out to them by phone.

Expedia is the most incompetent company on the planet. My request for a car rental change was bounced 5 times before it was bounced back to the first contact I had and then they hung up on me. Total stupidity.

None of the people I talked to could resolve the problem. Do yourself a favor - don't use Expedia for anything .

We purchased non-refundable round-trip tickets to Rome through Expedia in May of this year.

There were multiple changes to our itinerary made by the airlines (not by us) earlier this year in May shortly after we made our reservations. Those changes were substantial (including cancelling one leg of the trip and changing the flight times by several hours earlier) and made the trip cancellable with a full refund. However, Expedia failed to inform us that was an option at the time, so we took no action even though we would have cancelled (for a refund) had we known that was an option.

Later, when the trip became cancellable again due to new E.U. COVID related restrictions at the end of August, Expedia only offered airline credits (with no other option), but failed to inform us that Alitalia…

We purchased non-refundable round-trip tickets to Rome through Expedia in May of this year.

There were multiple changes to our itinerary made by the airlines (not by us) earlier this year in May shortly after we made our reservations. Those changes were substantial (including cancelling one leg of the trip and changing the flight times by several hours earlier) and made the trip cancellable with a full refund. However, Expedia failed to inform us that was an option at the time, so we took no action even though we would have cancelled (for a refund) had we known that was an option.

Later, when the trip became cancellable again due to new E.U. COVID related restrictions at the end of August, Expedia only offered airline credits (with no other option), but failed to inform us that Alitalia…

Look you guys need to change ur shit. Its a damn shame i cant check in bc its after misnight and i made my reservation after misnight. And beaides this happens all the time bc i work at a hotek.

U kno iur computers dont switch over til audit is sone so theredore cant nobody check in. You guys need to change this or ill go above and keep goin til somwthing is done. Thank u

the Expedia staff have make a mistake about my flight and they din change my schedule and make me miss my flight to dublin all i ask for another flight but they keep ask me for the money..one of the expedia already admit they mistake and now they blame me for seeing wrong ticket and closed my phone

I have been using Expedia for years and I travel 9 out of 12 months as an insurance adjuster and I am done using Expedia and I suggest anyone else to not use them, the travel protection is a joke and don't waste your money they will screw you over as well. We have probably spend $100,000+ with Expedia and they will not get another dime from me. Customer services sucks and you cannot understand half of them so please spend a little extra or go with someone else because I promise you will get screwed over as well.

Clayton Grossman

We booked our car in Vancouver through expedia confirmation ID PEXPA100B339.

Firstly we received a call at 9pm yesterday from the West Coast Car Rental Inc tel :778-385-5551 . Through expedia we booked through Economy Rent a car. They told us that our booking was canceled and they don't have any cars available. I was quite firm with them and told them our hotels are booked in different parts of BC and they can't cancel our confirmed car rental. I kept on insisting and suddenly the guy named Karan said that a car (the exact same car that had been confirmed) has been canceled and we can take that car. It is hard to believe that it was the same car with same confirmation number. He told us to come outside the Vancouver Airport at 10:30am today. When my husband reached there using Google…

Itinerary number 72165486460641 The above booking was made online on 19 September and canceled by Expedia on 22 September by Expedia. Booking was canceled without any prior notice and full payment taken. Why take a payment and send an itinerary and than cancel it ?

No alternative flights were offered, no explanation and terrible customer service. When I spoke to your call center they insisted I canceled the booking on line and I explained I did not. Later was told booking was canceled by Kenya Airways ?

From 19 to 22 September I was under impression that all was okay and than to be told I have no booking. What did you expect me to do for 4 tickets that had been paid for ? I now have no booking and am very disappointed with the way you have handled this.

Booking was made through Expedia…

Called 4 times already and was told to keep calling back every time. Was charged extra for a car rental and every time they told me to call back and did not seem to do anything. Talked to a customer service called hani who was very rude and refused to give me their name or id number and refused to call a manager saying that was not allowed.

Problem still not solved and the extra charge still remains

com, with whom I have repeatedly tried unsuccessfully to get in touch via feedback and in response to emails they have sent to me. It is a complaint about the reservation of an apartment. Here's what it's all about On August 2, 2021, I paid 405 euros through Raiffeezen Bank with a Visa Virtual account card valid until March 23. 2023.

The last card numbers are 9736. The payment referred to the reservation of the Romantic apartment with Gallery in Budva, for the period from August 6, 2021, to August 16, 2021.

However, it turned out that the said site is SPAM, ie that the apartment I booked does NOT EXIST in Budva. com esteemed site. Reservation number 9180350281964. You certainly have your own way to check if the said apartment exists in Budva.

I state to you the fact that there is no one…

They cheat people out of money when they cancel a booking

Fortunately I worked for major US Corp and did miss applied payments for the USA, so I know that every deposit is traceable.. After 1 1/2 hrs with this executive and at least 10 times to reset my password (which never happened, I was assured that he ancelle the reservation, however I cannot verify that due to their IT support never contacted me to fix my account...

I have never seen corporations run like this?? Not everything is Black and White and fits their mold,…