Expedia

I would have given a 0 out of 5 if I could have. I had a reservation with Expedia, my trip itinerary number was 72160104066442. It was a bed and breakfast. While I was booking this trip, with 2 adults and 1 child ( as all my previous reservations) it showed this particular bed and breakfast.

I booked it, I did probably more than 10000 dollas of business with Expedia and as always I was confident everything is rosy. By some glitch on Expedia, it got corrected to 2 adults without the child. We arrived with my wife and 4 year old and the lady in-charge informed us politely that this place was for retired couples and adults only.

She can admit us but if my 4 year old is not quiet then she will ask us to leave. Any 4 year child is not trained for keeping quiet all the time and my daughter…

On three different occasions I put three different bookings through Expedia they took the money off my card and then the following day I got a call from the hotel saying that my room was not paid for by Expedia I sat on the phone with Expedia on three different occasions for three different incidences of you guys of them canceling my bookings and then not refunding my money I'm not rich and I barely have a job right now so it wasn't easy for me to just turn right around and get more money to pay for my room but

that's what I had to do because I would have been in the streets otherwise so I had to beg and borrow for money for rooms that I had already paid you to secure for me I want to know how I'm going to be compensated for the fear of being homeless for the hours that I had to spend on…

I have made a booking at Casa de Shalom in July 31- August 2 but on my arrival I was told that there was no booking made and I wasn't giving a room as the hotel said they stop using your service .. I have been trying to get a refund since but unsuccessfully.. I am so disappointed that my money was taken for a service that isn't real.

The worst customer service ever, when they don't want to listen to you they just pretend that they can not hear you and hang out. And if you call back they keep doing it like that is the way that they get trained to deal with the complaints. Not helpful at all.

on December 2020 I booked a flight with west-jet through Expedia , this was a direct flight going from Calgary to Orlando. In may I got a letter from Expedia telling me that West-Jet have canceled this flight and they are offering my a much worse "2 Leg flight" and that I have a choice to either agree to the new flight or cancel it.

I naturally canceled it ( believing that I will be able to get a refund). since only now we are past the forth wave of Covid-19 (I live in Israel) I called Expedia called them asking for a refund. I talked to two agents, the first one just kept me online for an hour and never returned to the call and the other agent came bake with an answer of ...

"Please call West-Jet directly since this is their policy". what can I say ... I opened west jet site and the…

I made reservations for hotel an they never emailed me confirmation #. So when I went to cancel based on the warning I had to cancel by certain date, you can't speak to anyone live without the confirmation # they never sent.

Hotel has no reservation in my name. Do now I'm at risk to lose my money.

00 dollars for insurance, and the time to pick up the rental car, they texted me and told me they out of rental car and they canceled my booking. you shouldn't charge my credit card. I called to customer service to get help, they are the worst customer service very rude, poor customer service, unprofessional.

I would like to get my money back I need your help. my order number is 72143994734057

I have been trying to get a refund from a cancelled hotel reservation since June of this year. Each time I call customer service and give the details it ends up as a dead end with no response as promised.

My wife injured her back and we had to cancel the reservation. This has all been explained and I never receive a response back. When I call back I go through the same process with the same result. My itinerary # 72107140681443 Booking Protection Policy # 1228644355

It’s too much to type, but this is my first time using Expedia and it has been the worst experience ever! I have been hung up on the times! One of them by a supervisor! My issue still isn’t resolved!

A chat rep cancelled my flight and didn’t tell me the credit was with that one specific airline and made me believe I could use a different airlines. Now the call reps are telling me that only have one flight available which is $300 plus dollars which is a $100 plus more than my original round trip.

I have called Expedia in reference to a refund I've tried to receive since July 23, 2021. I reached the virtual assistant each time I called. It asked for a booking number. I don't have a booking number. The refund is from Motel 6, 6 Gateway Blvd E, Savannah, GA 31419.

I was told by the desk clerk that my refund is to be done through Expedia Virtual Card. My Confirmation number is #3271AAF111. I have been trying every means I found to contact Expedia to receive my refund. com. I wasn't able to speak directly to anyone about this matter.

If some can contact me about this I will appreciate it. My name is Alethea Mitchell, 229 - 874-6714. My biggest complaint is that it took me this long to come across a means inform this company of my situation.

There should be another way set up to speak…

I asked your agent to cancel my flight and he canceled my hotel. And when I asked him that why I still see my flight under my reservation but I don't see my hotel he said to wait for a few minutes. And I did.

Now I have a flight from Asia to the US, and I have a car, then I don't have my hotel. Because he canceled. And now the same hotel is not available.

I booked a room for my sister at super 8 Wyndham motel in Gulfport, Mississippi due to the Hurricane Ida. She who has no credit cards and very little money. Expedia to my credit card info and told me my sister would have to pay for her pet fee of $10.00 per night up front when she registered. I sent her the pet fee in cash yesterday when I booked room. Today, I received text telling me she will need a credit card or $50.00 for any incidentals she may use. PROBLEM, Expedia never told this to me on the phone when they told me about the pet fee. This has caused a big problem, scrambling to get cash to her. EXPEDIA’s office kept apologizing about the their mistake.

Super 8 motel’s supervisor told me this happens often with Expedia. LAST TIME I USE THEM. !!!

I wouldn't give Expedia any stars if I could. We used Expedia to book a room at a hotel with trip protection. We had an issue where we had to cancel our plans well enough in advance but Expedia made it impossible to reach someone that could help.

We called, we sent emails, and we followed Expedia's customer service requests. They asked us to contact the hotel, we did, and the hotel told us to contact Expedia because they were the only ones that could help us because they have our money.

Expedia purposefully creates a catch 22 so they don't have to refund your money for services they never provided. I will never use Expedia and highly advise others to never use them too.

I booked my flight with my flight credit. Agent was able to book my flight with my flight credit.. I m traveling with my 7yrs old so I had to book her separate since I was using my credit.. This is AA airline got my daughter ticket directly from the airline..

Next day I got email from Expedia with my ticket info.. I go to AA app select my seats with my daughter and all set. The next thing I see is my ticket is canceled because Expedia Agent made a mistake..

5 hours was spent on a call and then a call from supervisor for an other hour.. I’m so upset that the supervisor was so rude she should be apologizing for the agent mistake but she was not helpful at all..

I booked all my trips though Expedia but after this experience I will book directly..

I had a flight purchased through Expedia on Qatar airways for May of 2020. The flight was canceled due to Covid. I agreed to a voucher at the time thinking COVID would pass quickly. A year later Qatar is still not flying to the destination nor are they flying to any destination I want to go to.

I contacted Qatar on July 3rd of this year and was told that the airline flight is refundable but it had to be done through Expedia. I called Expedia and they said they could not access flight information records and I had to go through Qatar.

I went back to Qatar and was told a refund credit had been issued to Expedia for me so that Expedia could refund the flight. I provided documentation and the refund credit number. After multiple calls there is still not a resolution.

Customer service agents…

I never got a refund for my flight. Though Air Canada confirmed I should get my money back. Its just taking forever from Expedia end. Iteranry : 72081236303208

I actually give it a BIG FAT “0”. Expedia has figured a way to capitalize on penalty charges. I made a reservation and when I pushed enter to finalize the purchase and received my confirmation I noticed that the date had been changed to the current day’s date.

I immediately called Expedia, of course you can’t actually talk to a real person , so I ended up messaging back and forth with a person online. That is a BIG negative to me. 00 penalty. What is so funny is the person helping me messed up on the dates twice during the exchange but of course wasn’t slapped with a penalty.

Expedia stated they would reach out to the hotel on my behalf to “get the penalty charge refunded” back to me. A few days later , over July 4 th weekend , they sent me an email stating they were unable to reach the…

Virgin Atlantic cancelled my flight due to COVID Expedia is holding up my refund

I am honestly tired of uncertainty of my ticket purchased from [Expedia.com](http://expedia.com). I have never thought it would be that complex to book a flight with Expedia.com!!!

So, I will start from the very beginning.

On the 10th of June I booked a flight ticket from INC (Seoul) to TAS(Tashkent).

Then I got another email from Expedia as well as uzairways:

1. [expedia.com](http://expedia.com) When I got the email I urgently connected to an operator and they told me airline cancelled the flight, so I agreed for another closer date, however, they could not solve the problem because they told me expedia should contact to airline, and I need to wait for about 10 days and I waited but I did not recieve any email, totally nothing and then I have contacted to another agent and same story…

If i could give a zero on the rating I would! I cannot rectify my issue with Expedia - I have a dispute with a booking and after 6 days and 30 plus calls to their customer service not one person can help me to rectify the situation.

This is the worst company I have ever dealt with in my life. they cannot give me a number for disputes they cannot help with the situation I am dealing with because everyone who gets on the phone does not have the capacity to help with fixing the situation.

End result is that after a week, I needed to cancel my reservation. I am sure I will have difficulty recovering my money, but the basic premise is that nobody should trust Expedia, they are a fraudulent company and should be treated as such.

For hardworking people trying to book an escape they will just…

I am in AF in Turkey. booked a trip to Greece which has now been red zoned by military so I am unable to go. Clicked on cancel trip and all that got cancelled was my insurance. As a result I am unable to file a claim for reimbursement with the Ins Co.

) Spent hours on the phone to be told that because Ins got cancelled all I get is a credit with the Airline. I want my money back I DID NOT not cancel my insurance, I clicked on "CANCEL Flight" and rec an email from Expedia Ins canc'.

I want to file a claim with Expedia for cost of flight. I am being relocated and doubt that I will be able to use a credit. I clicked cancel flight, you cancelled my Ins!

A month or so ago I booked a trip through Expedia. We were to check in to our hotel in Tampa on 8/8/2021. On 7/31/21 my daughter tested positive for COVID 19. Expedia said that if I can forward test results to them (which I did), they would help.

Long story short, after many emails and phone calls I was told they cannot help me. I am stunned that this company has absolutely zero compassion and cares only about the bottom line. I will not be using their service ever again and hope that any one reading this will do the same.

I have been contacting Expedia customer service department since July 24th, 2021. I made two reservations through Expedia on April 2021 at the Hilton Moorea Resort & Spa. Even though they were non refundable the hotel agreed to refund me the money paid for both reservations as my flight was cancelled and I could not make it to the island on time. I have confirmation from Rose Richmond, Hilton hotel manager that the refund for the two reservations have been successfully processed and refunded on their end. I should have received the refund within 5-7 business days. It’s been 19 days and I’m still waiting for the refund.

Expedia's customer service department had placed me on hold for over an hour and refused to connect me with a supervisor. They always tell me the same thing “we are…

If I could give a big fat 0 I would. I went to purchase a flight from Houston, Tx to Montego Bay, Jamaica. I picked my flights, entered my card information and clicked the “Complete Booking” button only for a card decline message to pop up.

There was enough money in the account so I wasn’t sure what happened. I cleared the card information, typed it in again, clicked the “Complete Booking” button and got another card declined message. So I then went to check my bank account to see what the issue was.

My account shows that Expedia charged me twice for the plane tickets but there are no flights in my Expedia itinerary on my account. So I got charged twice for flights that aren’t booked. HOW IS THAT POSSIBLE IF THE CARD WAS DECLINED?

The Expedia customer service agent claims those were…

Applied for a Refund for Airline Trip 4/2020 Canceled due to Covid. Received email from Expedia in March of 2021 Stating that If I wanted to keep my credit, I could do nothing. If I wanted a Refund, I had until the end of April 2021 to apply for it, which I did and never heard back.

I spoke with an Expedia rep on 8/5 and was told they would look in to the refund and it would take them 48 - 72 hrs to get back to me with a response. I called again on 8/6 and inquired about using part of the airline credit to book a one way flight to New York since the status so far for the refund was still unknown.

I was told I needed to talk directly to United about that. I talked to United and was directed back to Expedia. This went back and forth for 3 very frustrating dead end phone calls with each…

If you book thru them and you go out on one airline and come back on a different airline round trip, they only pass your TSA info on to the out going airline and they do not give it to the returning airline so you end up not able to go thru TSA prepass. It is not even possible to talk to anybody there you just get the run around, every number you can fine sends you to the same place and you can't ever talk to a real person

I have been trying to cancel a flight itinerary for days that I have fully insured with my travel agent. I have spent hours on line and on the phone. I was told days ago that it was cancelled and I would get the printed confirmation by email for my insurance claim.

Apparently it wasn’t cancelled yet, It should take 5 minutes to cancel a flight where I am not seeking a refund!!!

If I could give this worthless company a 0 I would!!! I booked a flight and I can not travel to Mexico because my family in Mexico has COVID. This useless company cannot help me get credit for my flight.

I have waited on the phone for 2 hours and they provided 0 support.

I have called into expedia 5 times to get a refund and a month later no refund all i get is the run around this is poor buisness practice and they have off shore people working who read from a script no supervisor to speak to all I get we will email you I will never use expedia every and will be pass the word around

I lost almost $2000 on a rental car booking not realizing that their policy is ‘no cancellations, no changes’, which was buried way down in the fine print of their confirmation email. They refuse to give even a partial credit, and the only change I wanted to make was to pick my car up a couple days later than I had anticipated.

When I was speaking with a customer service person after three hours of being on hold, she hung up on me because I was insisting to speak to a supervisor. No one could help me at all. They kept telling me to call the car rental company directly, who would in tern tell me to call Expedia.

Bad, bad faith, unethical business practices. Horrible policies, horrible customer service. NEVER AGAIN will I use any of the Expedia companies, in fact, it’s doubtful I will ever…

They canceled our return flight From bosinia. This costs us total C$ 6000.

I called and canceled our planned vacation to Hawaii in May due to a death in my family. Just buy direct from airlines.

I arrived 2 hours early to checkin but was told by airport personnel that I had to stand on line anyway. By the time I got to the counter, I was told that I was late and that my boarding time had passed and I couldn't get on my flight even though my flight was still there. When I called Expedia after waiting for a return call for over an hour, I was told that there was nothing they could do. They refused to rebook my flight at no extra charge or refund me the amount paid. I had to paid an additional $300 per person (2 travelers) with the ticket agents in order to get my flight rebooked my flight.

I will never again or will ever recommend booking any travel with Expedia. This was the worst experience ever. And having to wait at the airport for over 2 hours for them to tell me that they…

I made a hotel reservation on expedia and paid extra so I could cancel. I went to the site to cancel one day and they told me I couldn't. I called them and they said if the hotel was ok with cancelling, I could.

The hotel said sure but I would need to cancel through expedia. I called expedia again and they still said I couldn't cancel. I will NEVER use expedia again. Plus, when I went on a trip in 2019, I STILL have not gotten those points.

I am having issues with my flight credits and I have been calling the customer service phone number for days but they just hang up on me or transfer me to a number that doesn't answer

Bought plane tickets a couple months ago. The times on the tickets have changed (after purchase). I was not notified of this and now I am most likely going to lose money trying to get the tickets refunded/changed. Customer service line is no help, they seem to hear me perfectly well until I tell them my problem and then all I get is "I'm sorry sir you're breaking up, it is very hard to hear you.

" Not sure how it is fucking legal to allow someone to purchase something and then not deliver the product that was purchased. Never using this POS travel agency again.

I received an email this morning regarding the changes in the flight from Seattle to SFO (on the way back from Barcelona). My ticket go cancelled and I had to rebook. That email has cancel option, I clicked on Cancel in order to rebook the flight from Seattle to SFO, but my whole trip got cancelled.

I called the toll free number after few mins, they mentioned my reservation was cancelled. I never meant to cancel my whole reservation, I tried getting my ticket back.

Also, my ticket was nonrefundable. For them, it's so easy to just cancel everything right away when things happen change on their side whether the person have protection or not. But for the person who is flying does not have option to get their ticket back?

Not everyone has money to buy protection for every ticket. I had been…

com. I mean if something will go wrong with your booking, forget it, just accept this, because Expedia would not worry enough. I purchased the food and beverages credit in my trip, never received it. Came back started to call Expedia in two months they gave me Expedia $100 credit for this.

But I stayed ot the hotel 5 nights and paid $40 per night. Isn’t it $200?

Also i got married and haven’t changed my last name in green card. Purchases the ticket for new last name at the airport on the way there find out my ID would not help, but the airlines let me go there.

So i knew i will have this problem when i will fly back. Started to call to Expedia customer service on my first day on the vacation, had no luck been on hold for hours, trying to chat, no luck here as well, for 5 days.

Of…

I was trying to book travel for stay and flights, and kept receiving an error when trying to complete booking. The customer service phone numbers won't connect you to an agent without an itinerary #, so I couldn't get a hold of anyone.

I tried each option plus dialing 0, trying to see if there was a way to connect with a human being - no luck. I wasted 2 hours online trying to rebook, re-enter all traveler details, and even tried 2 different credit cards to see if that was the issue - no luck.

I finally was able to to get connected to someone online, which was a process in itself. When it was time to enter credit card details, he called so I wouldn't enter my details online. He had the same error.

Told me it was my card, we tried another card after he put me on hold for 10 min. Still…

When trying to a book a hotel room where I was currently staying for an extra night, I accidentally selected the current date instead of the next day, I realized the error immediately and tried to work with the hotel to fix - but since it was booked with Expedia they told me I had to contact Expedia - which I made over 10 attempts to get in touch with someone on a Friday afternoon with no luck.

I finally had to cancel the booking and talked to the hotel about refund who told me they do not have the booking or the money that Expedia has the funds and I would have to go through them for a refund. I went back and forth with Expedia and the Hotel several times as each is putting the blame on the other - the Hotel (Grand Casino Mille Lacs) tells me that is a cop-out on Expedia's behalf to keep…

I booked a car reservation 5 weeks ahead of the date. When I tried to cancel I was told no because Thrifty would not allow it. I spoke to Thrifty directly and they said they would would gladly cancel and return my money.

I then called expedia and spoke with a live person who told me expedia would call Thrifty and make this happen but it would take five days because expedia was short staffed. He said I would get an email confirming this.

I got a email a week later simply stating the reservation is nonrefundable. This is unacceptable. So the only reason I can not get a refund is because expedia won't request it? My reservation is still a month away for 8/19 at LAX.

Expedia was forwarded the email an still does not want to refund me. I've spoken to over 10 representative since July 4th 2021 they continue to leave me on hold for more then 3 hours an continue to say they cannot honor the email an they cannot get a hold of anyone in the resort ! somebody please help me

Dear Mr. Kern;

I am a long time customer of Expedia. I own and operate a law firm in Manhattan, and my employees and I have booked countless trips, both business and personal, through Expedia over the past years spending surely more than $100,000 with your company.

I am writing to advise you in detail of my recent experience concerning a trip to Israel which was to begin today. The trip was booked under confirmation number 72063105955483 for myself and my wife, Dhanyanan Payakmaloeng, We were to fly to Tel Aviv from New York on Virgin Atlantic Airlines, through London, and stay at the Diaghilev Hotel in Tel Aviv for 5 nights. We booked the trip in February 2021 with Expedia and paid some $3400 at the time to secure our reservations.

I learned on July 5th that due to the Delta variant,…

I booked a king SUITE got a reg king room. Had to pay for a roll away for my son. Booked 2 rooms. Front desk at hotel was no help. The hotel was not as portrayed in app. Pool was actually green! Service was awful.

False advertising prices. Over charged me $300+ on reservations and I was told just because

Expedia's motto " Confirm It and Forget It".... don't listen to that. Confirm and reconfirm everything twice. We were in Mexico in front of a hotel that was closed and then by the kindness of the hotel they put us somewhere else that we would never had agreed to unless threatened with abandonment in a foreign country.

Always book directly with the airlines and hotel. Price is better and service exists. No More Expedia!!

I waited two hours to get customer service rep. I had an issue on my last hotel. Hotel was going to give me a discount. Expedia rep told me that I needed to call back again with the front desk name, in order to begin my discount.

I refused to call again and asked to be contacted to a supervisor. I have been waiting days now for someone to call me back.

I made a pay at time of check in reservation. The reservation at econo lodge was for 7/20-7/21 and it was confirmed well in advance. The day before the reservation, the hotel called and advised my card on file was declined.

I did not give them permission to charge my card prior to me arriving. They advised my reservation was cancelled because of the decline and made me reschedule with them over the phone. The charge was over $30 more for rescheduling.

I had to rescedule with them, however i feel they should have not charged me extra. Attached is a copy of my original reservation confirmation. As you can see, i should have paid this amount.

I have been on phone all day 6 times today just trying to get refund & refund put towards another Motel tonight . EVERY TIME I CALL , it all goes good untill I’m placed on hold for 45 mins EVERYTIME !

They continue to do this & im very fed up with it. All I want is a place to stay so I don’t have to sleep in car again ! Requested for a supervisor & again put on hold for very long time !

I want someone to call me now ! 8068530657

Demand a refund, Expedia withdrew funds and it’s up to Expedia to issue refund. Going on a month waiting time here. Terrible wait times on phone to speak with live agent, request escalation for supervisor, NEVER get called back! Representatives can’t solve issue so just hang up after waiting.

Multiple “cases” have been opened with literally no ends in sight. Ten day wait time is a lie. Just lies on top of lies to pacify the issue. I’m not quitting until I get my full refund, and demand some sort of answer from Expedia internally in response to this issue????

I KNOW IM NOT THE ONLY CUSTOMER EXPERIENCING THIS TYPE OF BLATANT ROBBERY.