Expedia

If I could rate this a zero, I would. I booked my international flight on Expedia and two weeks later, I was notified of a schedule change. I was a bit confused as to how it was explained on the email and if it was even a valid change or just junk mail, so I called Expedia customer service.

The person I spoke with said that I had to change my first flight to an earlier one, so I was fine with that. I had originally booked all of the flights on comfort plus Delta. When they rebooked me, somehow, the comfort plus for the first flight "never existed" although I had paid for it!!!

I am not sure how to get this refunded or to be placed in the correct seat.

I cancelled my insurance coverage but there was no refund. I bought an insurance coverage together with my flight and hotel booking but later found out the premium I paid was way higher than the market so I canceled it and the system accepted my request with a confirmation email.

I expected I will get a refund of what I paid but there was none. I called customer service and first they needed me to provide my credit card statement to prove there was no credit back to my credit card account so that they could arrange the refund.

I did so but then they replied that there was no refund because I canceled it after 15 days grace period. My question was if it is the rule that there is no refund after 15 days then the system should refrain customer to cancel the policy, To a customer point of…

Having trouble still speaking to someone about my major loss in funds

i am trying to receive my refund for 2 months. My fligt on October 24 was cancelled. expedia itinerary number 7466245106882

m. - My family is staying at Travelers Inn located in Prince Georges County, Va.. I have several complaints about this establishment. ) Now when I book a room on your website this the first time that I could remember being charged to get room service for daily cleaning of room.

Well the owner or manager of this establishment is very stern charging us for room service . Which to me is form of racketeering by this establishment against their patrons that are staying here. m. hour . m. m.. ) Finally, and the most important, I have reason to believe that we are being video tape here without our consent. Cc. Prince George's, Va.

Consumer affairs District Attorney Office , The BBB of Prince George's, Va..

I booked a hotel reservation through Expedia to stay at Pelicanstay in Pioneer Square, Seattle WA from Sept. 14-18. I was charged a $250 dollar security deposit by the hotel, that was supposed to be refunded, however is never was.

I contacted Pelicanstay three different times about this and each time they assured it would be immediately refunded. This constitutes fraud, and Expedia is partly to blame for endorsing this establishment. I will never stay at this hotel, or use Expedia again.

First, if the system allows, my rating is not even a single star. Worst ever customer service. Worst,worst,worst.... I booked a flight last night and wanted to change the dates. I booked my flight last night Wednesday 4th,Manitoba time around 9.00pm. Now it is 9.00am Thursday,5th.

I was on hold for about 10 minutes before the first response.

Then a girl answered, she put me on hold for 47 minutes and the line disconnected.I dont know she hung up or not. By the time someone call me again or I call again, it can be more than 24 hours.Then I have to pay a fee for the cancellation.I think this is what your team is doing. I think after I pay the current invoice,I have to cancel this card. Thank you for the great customer service. Haris Mapa (204)396-1329

I booked the hotel with breakfast included. It says buffet breakfast which typically means with warm dishes such as scrambled eggs, ham etc. But the breakfast provided in this hotel is partial continental breakfast (no egg dishes and not even cold salads or hams), and not the typical buffet breakfast. And they charge for egg orders which i find quite unacceptable.

If what they offer is continental breakfast, then the description in expedia should be changed to reflect continental breakfast in order not to mislead guests such as myself. I would have booked another hotel if i knew if was serving only continental breakfast.

I booked two rooms at the same motel. I was charged an $10 for one of the rooms. Contacted Expedia. we don't do what's right we just go along with whatever the motel charges. Completely worthless, contact and book thru the hotel yourself.

Never use Expedia!!!!!

I booked a round trip home for xmas. Worried that I had not seen my flight info I called the actual service provider Caribbean Airlines, who sent me my ticket to Toronto. When I asked where the return ticket was they said they had no record and I should contact expedia.

Expedia customer service rep was cloying and RUDe at the same time. She did a prompt investigation and advised me that her records showed that I HAD CANCELLED MY TRIP. Really? " REALLY? Honestly, such poor customer serivice. ) got me theflight I had originally booked but Expedia had managed to screw up. NO ACTION SOUGHT.

Horrible experience trying to get expedia Gold customer support to rebook a cancelled flight.

First agent took the info and said he would call me back and never did. After 2 hours waiting on call, I called again and the second agent and his supervisor (Samuel) refused to believe that my flight was cancelled and did nothing to help get me on a different flight.

I eventually had to call the airline directly in order to get help.

I was quoted $151 and charged this amount for a car rental at SJO for aweek’s rental. Now however I find that the car rental company Usave/Fox have charged my credit card an additional amount of some $700. I find this most unscrupulous, and I want a refund for this overcharge.

I made a reservation for September 20th for a car in Portland. 85 they told me did it was because the agent did not include the insurance that he told me he included I don't understand how I have a reservation number and a quote and I had to pay almost $500 more can you please help me with this situation

I called expedia for a name correction for an airline. They put me on hold for 2 hours and refuse to call me back. The next day, i find out they cancel my ticket without telling me and repurchase the ticket.

However i lost all my seat selection which i paid 350 dollars for. I called them back and they refuse to acknowledge their mistake and force me to directly call the airline whom state its on expedia end. Worst customer service ever.

We found a homeless family that was staying in their car on a cold night in NJ and I went on expedia and booked a hotel for them. When they got there they were not allow to stay there because they had a dog.

Therefore the money should be refunded so they could stay somewhere else. When you book the hotel on line, not on any page did it ask or give you the option to add the dog on. it states they are pet friendly.

The hotel was not used, and hotel said the monies would be returned. Therefore, please refund the monies, I tried to do this on the phone and the guy I spoke with said they couldn't do this. If the money is not refunded, I will contact everyone, tv stations and as many people as i can to let them know that Expedia would not refund the money to help this family stay in another…

Made a car booking 10 November -30?November 10:51 £345 paid Went to collect 14:00 from Luton green motion Upon collection £2k deposit declined Rashane green motion cancelled and told us refund would be given by Expedia and to contact them immediately Called Expedia 14:19 and was told refund was not a problem it would issued within 7/8 days Expedia gave us the following code S-194552905 Day 8 18 November checked bank no refund , Expedia blaming Green motion , green motion blaming Expedia , booking still shows active !! I want my money back !!

I am an Expedia Elite member, and I booked 3 nights at Dutch Manor Antique Hotel in Capetown (Nov 12-15) under the assumption that there is a working Wifi in my room as was stated in their Expedia page. Unfortunately, upon arrival today they said that WiFi is on and off because of some city issues, but I found out that they just don’t have a working WiFi in their rooms, which is very disappointing.

Made a booking for a car rental for 3 days. Alamo charged me a different rate. Expedia saying there is confusion and kept me on the phone for well over 1 hour instead of sorting this out on their end and calling me back.

My husband and I booked 6 flights through Expedia 10 months in advance of our trip. Our flights from LA to Rarotonga are 10 hours. NOT one flight are we sitting next to each other! This is horrible customer service.

Expedia said they have no control over flight seats with them. I will never use them again. A call to them was of no use.

I have been using Expedia for quite a while, but hate to say Expedia is not checking out the hotels they advertise; lately I have seen a lot of cheap AirBandB’s which are described as hotels; I just stayed in two of them!!! Expensive and horrible...

Expedia is not doing their job properly. I believe I should receive compensation for this horrible experience!!! See attached.

I was forced to change my flight to Chicago Midway and my rent a car res for 10/28-10/31 booked through Hotwire. I cancelled the earlier reservation on line when I booked my later flight. While reviewing my credit card account today I saw that I was billed for both bookings.

I called Hotwire and spoke with a customer service rep and Doreen who said she was the escalations supervisor (Badge #773) and also stated that she was the final authority in such matters. She gave me a case number(30002206768) and was sorry that I could not be helped.

I stated that I cancelled the early reservation and was only seeking a refund for the services that were not used. Customer service should still be important to a company your size. I know that the car companies have policies in place for just such…

Disgusting, Mildred bathtub. Rude breakfast attendant. Extra charge upon arrival. Front desk lady accused me of not having enough funds when it was her error.

I had a small emergency at my home, as my home flooded. I booked a room through Expedia. A few minutes later a friend offered to let me stay at her house so I canceled my booking. Expedia kept the full amount

Never never never use Expedia again

Itinerary 743192263499980 Paradise Park Jomtien by PATTAYA SUNNY RENTALS 1.November to 29. November 2019

We booked a Hotel. All your reservations confirmation says: Hotel overview, view hotel, message hotel. But what we found was a private home with no hotel facilities. The reason we book a hotel is the comfort hotels provide. It was impossible for us to stay in someone’s home, so we had to move To a hotel, with additional costs. Your advertising was misleading. Please tell us what you are going to do about it. Helga and Paul

we are a party of 5, 2 adults & 3 children, we were booked on for 12:00, we arrived early only to be told we had missed the boat, they had us booked for 11:00.after a lot of to & froing and us proving to them the mistake was not with us the company managed to get 3 on the 12:00 boat but we were then told of a height restriction so the youngest member could not go, as he is a minor one of the adults had to stay with him.

Regarding transaction 7392968650257

I booked this hotel stay with Expedia on November 18, 2018. We had purchased tickets to a concert in another state and we were staying at this hotel for one night. The event was not until October of 2019. I purchased both the concert tickets and the hotel tickets at the same time. I can't recall receiving a confirmation email for the hotel but I did for the concert tickets. I thought I put them both in a folder in my google account. In August of 2019 we were informed that the date of the event had changed. I looked all through my emails but could not find the confirmation for the hotel only the concert tickets. My recollection was that it was a Hyatt. Nearly a year later I could not recall how I had made the reservation. I went through all of my banking…

WORST CUSTOMER SERVICE EVER!!! They changed my stepmom's flight twice and we were never notified! When she got to the airport, she was told that her flight had been changed, meaning that she would miss her connecting flight back home.

I immediately called Expedia and they advised me that I would have to call the airline and deal with them. I told them that I had made the reservation through Expedia and not the airline so they would need to fix this.

I was transferred to the manager of customer service and I was telling him everything that was wrong and he said excuse me, I wasn't done talking". SERIOUSLY??? You have an elderly women going to be stranded in a foreign country and you cant even listen to your customers worries....

This manager clearly dd not know the basic of customer…

i did not pay in advance as the website indicated but they had my card on file. the hotel reviews and pics were good so i reserved ta room for october 8th 2019. upon arrival from the airport i was shocked to see the condition of the hotel and the room assigned to me.

the smell was over powering and there was urine stains and smell in the courtyard of the hotel. spoke to the manager on duty about the filthy conditions and also about the room where i felt very unsafe I told him i can not stay here and would like to cancel my booking.

the staff had no problem with it so i called an uber and started looking for other hotels in the area. i am a senior with health issues it tiik me 4 hours to call several hotels and finally took off to a different hotel.

i called Expedia and complained once i…

We booked the glen stone lodge in Gatlinburg for 2 nights from 10/24 to 10/26 ! We arrived there they gave us a room over the swimming pool with a cascade & slides ! It was very NOISY & SMELLED CLORINE !

When I complaint they change it to one in a corridor that was extremely dark with windows overlooking that passage ! A horrible experience ! That room should have been half the price for what we paid! This is just UNACCEPTABLE from you or from them !

Please issue us a credit ASAP !

Booked tour with Supplier Reference #7473937482149 and Expedia Itinerary #7473937482149. I missed the AM tour, but called the supplier regarding the PM tour and was told to meet the group at 2:15pm near the Arch (construction area) of the Colosseum and to look for a pink color Range Rover.

We arrived at the meeting point at 1pm and waited. No pink color Range Rover. In which I had to book the Colosseum tour with Greyline tour. I feel since I called Carrani Tours and spoke with them and was given directions to meet them I should be refunded for half of my tour.

This was my birthday trip to Rome and I planned everything ahead of schedule.

Need help, please read below.

Your solution is unacceptable and denied by me. You need to take this seriously. We were forced to leave the hotel due to their incompetent maintenance and protection of the safety of their customers and unusable amenities. We were forced to leave for our safety and wellbeing. You can take your coupon and do whatever you want with it. They owe me for the 3 nights we were unable to stay safely. Did you see the photos. I am not going away. I will take this to the Expedia Group and the Welk Corporation. My vacation was bought through Orbitz not Welk. The level of customer service and support is beyond below the worst I have ever experience including waiting on the phone without resolve while being trapped in our unit, never getting a return call in a timely…

I have been trying for almost two weeks to correct an error in my name on my reservation. Itinerary #7475367780151. I have got to the point where I have a case #E-24943879, but still nothing has been done. I have called Expedia customer service 7 times over the last 2 weeks, talked to at least 11 different people and been on hold for many hours, trying to fix this problem.

You, Expedia, have not made this, what I thought was just a minor type-o, very easy. For some reason no one can help me unless I am on hold on the phone. It would be nice if one person could help me and be able to communicate what is being done, but again for some reason this isn't how you do it.

Every time I call you it takes a half hour before I even talk to anyone then after being on hold , I get cut off, and get to…

I make a car rent reservation by Expedia, and want to re-arrange the reservation due to emergency reason. I contacted Expedia and they said they contacted Hertz car rent company, they don't allow the cancellation. I called Hertz customer service, they would rather cancelling it without any doubt.

Then I come back to reach Expedia, they use multiple excuses to refuses to refund me. Terrible customer service!!!!!!

I was sent a $50 coupon by Expedia for signing up. I have chatted with probably 4 customer service agents. Each time these agents have different reasons why this coupon wouldn't work. THE COUPON DOES NOT WORK!!!! It is what has been prompting me.

there's anomaly in your coupon. Why send a coupon if it does not work????? Don't send any at all. It is a waste of ime.

My flight to my destination and back was delayed and had to be changed due to the delay. I received many charges on my account that wasn't on my original invoice. Expedia did NOTHING to fix this. My bank will settle the charges.

I did purchase the insurance. I will never never never use their services again

I booked a car rental and paid online and when I got the car rental place I was forced to pay an additional $110.00. the customer before me had the same problem and called expedia. After leaving I read the reviews and realized that this has been happening for years and Expedia is aware of this.I trusted Expedia but clearly they do not care about their customers complaints. I called expedia and after being on the phone for 2 hours nothing was resolved. I am very disappointed and upset at the customer service I received from the rental spot and Expedia.

Expedia you lost a customer.

I made a booking through Expedia for Sept 14th to Sept 15th. when i booked it i needed to make a change in the comments as we had a dog, i called the hotel because the comments section submitted before i had a change to add the comment, the hotel confirmed they would charge $176 + $20 dog fee, called Expedia to confirm with the hotel since they refused to send me a confirmation by email, Expedia called the hotel and

confirmed this change i then asked for an email confirmation with the updated price, they send me just a reconfirmation of the booking but not with a price change, i asked them was the price confirmed and they responded with " dont worry the hotel knows your changes and you will be charged the new pricing " so i took their word for it, i then called the hotel back and…

Subject: Expedia Disappointing Experience

Good evening,

I booked two hotel rooms and rental car through Expedia and upon my arrival at the hotel I was told my reservation was not confirmed through Expedia, and that they had "No Additional Rooms". The hotel clerk stated they had one smoking room, which I declined because my family does not smoke. Then the clerk suggested that I try another hotel down the road or contact Expedia. I decided to contact Expedia, and after 2 hours of talking back and forth, I was insulted with a hotel option that was in a high crime area. I told the Expedia rep that I was an elderly person and I did not want to be in a hotel where my personal safety would be in jeopardy. Finally, she found something comparable, however, she would be required to secure an…

Waited to make a reservation with Expedia 1 hour 50 minutes because they said system problem. Later they said it was an update. Supervisor said he could not understand me when I asked for compensation. I could barely understand him.

Will not ever use Expedia again!

On July 2, 2019 I used Expedia online to book a reservation for November 20, 2019 for Comfort Inn downtown Nashville-Vanderbilt. When I printed the reservation sheet the date I entered (November 20, 2019) came back as July 3, 2019.

I immediately called Expedia and asked them to change the date to November 20, 2019. They referred me to Comfort Inn Nashville-Vanderbilt. I called Comfort Inn and they referred me back to Expedia. What I wanted was to make sure the date was changed to the correct date of November 20, 2019.

Expedia told me they could not do that and had to talk with Comfort Inn. My husband called Comfort Inn Nashville-Vanderbilt and the man that answered the phone told him "we will get our money". I did not ask for a refund, I asked for the date to be changed.

Seriously are…

I always book with Expedia, worst costumer service. Their manager didn’t help me at all put me on hold for two hours. His name was Skyler, very rude and unprofessional. He didn’t even try to offer me different options all he did was we can’t help. Very unprofessional.

I will never buy from Expedia.

68 per night. 00 worth of points. 63. " I logged out and did another search for the same dates and the same hotel, without using my points. 51. 65. How do the taxes and fees decrease when the cost increases?

" When I used my points, "taxes" were over 20% and when I didn't "taxes" were 6%!! Shame on expedia. Not sure how you are getting away with it but dishonesty will lose you customers.

To whom it may Concern,

My family and I had made a reservation for Sep15/19 arriving in Conrad hotel in Istanbul on Sep16 . A week prior to our arrival through yearly physical check up I was told by my doctor that I have internal bleeding and tumors on my kidney surface. He suggested as a 70 years man it would very risky to travel over seas not knowing how serious my condition is. We ended up cancelling our flight which was purchased through a different agency and cancelling our hotel which was purchased Through Expedia shortly after.

During our conversation with the expedia agent to purchase the ticket we made sure we understood what the cancelation policy was in case any thing comes up .Agent told us the penalty would 2 nights of staying in hotel which would come up to little over $350…

I was so disappointed, i book s hotel a Coast west edmonton hotel for 2 rooms for my family. The price shows online was $88 and if it is refundable it says $97 per room with breakfast. So i booked the 2 rooms with breakfast and i click refundable.

When we check in the hotel they said the hotel cost me $120 per room and no breakfast. The front desk guy told us to call expedia for it cost us alot and theres no breakfast included which my family are expecting to have breakfast as we dont have any food with us for morning.

Then i called expedia 3 times but then they keep hang me up, 3 times i called i waited and waited and it was like 10pm to 11pm and i was so tired from a long trip so i ended up to sleep, i couldnt wait that long on the phone waiting the lady that couldnt help us, she said ok…

Booking number: EXP-2186686-2162875 11 September 2019

Dear sir, I would like to make a complaint about how we were treated by Green Motion when our car got a puncture on our return journey to Heathrow which caused us to miss our flight due to the incompetence of Green Motion staff. Below, I have given you a detailed description of exactly what happened. After that I have some questions. Also let it be known that I'm looking for Green Motion to reimburse me the costs we incurred in order to return to Spain. Flights and a taxi to Gatwick. Total cost: 657.23 pounds sterling. We booked a package with Expedia.com which included flights, hotel and car. Arriving on the 1st of September we picked up the car, stayed 1 night in London, and then went to the Isle of Wight. On the 7th September, we…

I ran into a problem with a reservation and felt it would help to speak with a fellow American who was culturally and linguistically the same as me to communicate and resolve the issue quickly. Instead I received all sorts of denials of it being possible from no less than 4 reps.

One supervisor did manage to connect me with Expedia’s corporate office where in a manager did her level best to tell me you can’t directly ask for a US based customer service rep then most of her end of the conversation was focused on telling me there is no reason to speak with someone in the US because the overseas reps are all skilled in handling any and all problems.

She did eventually relent that you can ask and the overseas reps should forward you through but still strongly tried to dissuade that option.…

I recently accepted a Vrbo booking per my usual manner and went to see if the funds had been deposited into my acct but they are not there. I go into the site to see if anything wrong.

I see a blurb about yapstone is changing processing fees. So I accept and hit migrate.

I guess I made the wrong decision or did not clearly understand. So now I’m stuck. I can’t get paid per usual. I Understand the advance Pay option is going to cost another 3% (6%) for this option. I don’t like it but I can live with it.

My bottom line complaint is that I could not make an advance payment booking immediately. I have to wait for 90 days for this booking option. Or so I’m told. If your going to change policy you have to make it operational at that time!

I made a phone call and was told that the new is in…

I booked the hotel around 2 months in advance and paid in full.

The day of the booking (New Years Eve no less) the man at reception tells us that the hotel cancelled the booking with Expedia weeks before. We were not notified by either the hotel or Expedia.

The hotel turned us away and Expedia simply says they are trying to contact the hotel to resolve the issue. This has been going on for 8 months. If you can't get through to them after 8 months you never will. That said I don't believe that's the problem as Expedia still allows this hotel to advertise on their booking site. As the booking agent Expedia should provide the refund and cut all ties with this hotel.

Hi there, my complaint is about the refund on the cancellation of the hotel. when I booked hotel BANFF VOYAGER INN with expedia i was confirming about the price and I changed my mind and asked to cancel this hotel and he said he canceled and

search for the hotel on the better price, but this agent did not cancel the booking with BANFF VOYAGER INN and he booked me for another hotel ELK & AVE , so I got charged for both hotels. When I looked at my account i was so shocked.

I called expedia customer service about it and the supervisor, Anna, did not help me with this situation . I want the refund for the first night, but the hotel will be paying for the second. So its not my mistake , its the agent who was helping me.

I was trying to explain this to the supervisor she did not listen and…

Hi,

Itinerary # 7459949163037 My friends booked a room in St Lawrence Residences And Suites (135 Jarvis St, Toronto, ON, M5C2H6 Canada, ) by his Visa Card on Friday 2nd August. When I did check-in I submit the receptionist my Master card number he scanned it and charged me! Then he mentioned that my friends' payment will be released to his Visa card upon check-out. Now it is August 5th and my friend payment was not released.

Regards Ali Tamizkar 514 585 5915