Expedia

Hi,

Itinerary # 7459949163037 My friends booked a room in St Lawrence Residences And Suites (135 Jarvis St, Toronto, ON, M5C2H6 Canada, ) by his Visa Card on Friday 2nd August. When I did check-in I submit the receptionist my Master card number he scanned it and charged me! Then he mentioned that my friends' payment will be released to his Visa card upon check-out. Now it is August 5th and my friend payment was not released.

Regards Ali Tamizkar 514 585 5915

I work as a front desk agent and I have never had a problem like this before, this employee Kelly Rust in the billing department was so rude to the point of cursing at me on the phone and using voice tones like if I was slow or something. I feel super disappointed to know that a person like this works for a company that is in contact with guests on a daily basis.

I would encourage you to listen to the recording of our phone interaction today Sunday 28th between 6 and 6:25pm over a virtual card that kept declining for Mrs. Smith reservation.

On August 26 i attempted to make a multi city reservation on lite at Expedia. I am a silver member and for many years i had no problems. but this time I was unable to get a confirmation for several hours..

So I called Expedia and made a phone reservation. The next morning I wanted to know see what will cost a modified trip. The employees in the call center did not even know what is LAX, after long attempts she told me that I must CANCEL my existing reservation.

Otherwise she can not even give me a equate. then she did not know what to do since portion of the change involved a land between two cities. The supervisor did not know what to do either.

Finally I told him to ignore the land portion. By that time he found that the final leg of my trip was not available. If not--good luck to new…

after several hours on the phone to many different departments trying to sort this issue out as it is costing me time and money with unbooked rooms and a cost to some customers as its inside the no cancellation period only to be told by technical departments there is no issue it must be customers booking incorrectly but to 6 customers with the same issue there must be problem,,,,,,,,after a long conversation with an agent 10 days ago I asked if they could contact all customers with…

The hotel is under massive renovations almost none of the amenities are available, late check-in at 5:30 hallways are blocked with construction workers ripping out tile and carpet construction noise starts at 6 AM elevator is broken, This construction material laying all over the hallways do you expect customers of walk-through power tools with extension cords laying in the hallway to trip over. I want to complete a refund or I’m filing a lawsuit for the money I paid for this hotel, nothing on Expedia’s website indicates there’s construction like this going on in the hotel.

I repeat it’s a massive construction,I have more than 60 photos and about five videos that I filmed. Plus they expect me and my five-year-old son to ride the elevator with construction workers hauling out mass of…

So I'm very very passed off at this company to a point where I go outta my way to tell everyone I know to never use your services I can't believe the run around I wAs giving and I still lost the money I put in and was given a fake $100. Coupon by a manager in your customer service department I am a marketing major and have my masters in marketing/advertising and ill go outta my wY to tell everyone about my bad experience

Unable to use gift certificate because you collected your fee up front—no more Expedia for this cowboy—same to you

we booked a day of hotel at France and everything confirmed and paid at the same time. After few days later, expedia sent an email to us said that the booking of the hotel rate were wrong and we need pay the difference rate of hotel at $8xx... and We just think unfair because if we need cancel the hotel booked by ourselves as we don't have a refund after expired the cancellation period, but they can suddenly told us the rate not correct and need charged us a difference or cancel the reservation we booked.

I booked a hotel through Expedia for three nights starting 6/27/19 for La Quinta by Wyndham 300S. Salisbury Blvd. Salisbury, Maryland 21801. When I arrived I was given a room on the fourth floor which was under construction, and wreaked of heavy paint and glue fumes.

When I went to call the front desk from the room to request a transfer, there was no phone cord connecting the phone to the wall. I was later transferred a room on the second floor which had a dirty bed skirt and a broken entertainment center.

I took pictures at that time planning to complain about paying roughly $200 a night for such awful conditions. On 6/28/19, I had several glasses of wine at the hotel bar, The Edge. I admit I drank more than I should have and was verbally obnoxious but I did not break any laws.

The…

I did and they then came back and they said Google unless refunds if I sent them another with $500 and they would then refund me $750 I told them know I was totally scammed by your business I will file a complaint and will go on social media and let people know about this scam when I told them to send me a refund for either 145 for the room or 150 for the Google they said they could unless I sent them another 500.

Dyn, it is truly insulting that you responded to us this way. Shows the value of Expedia. ). I will continue to bang away at Expedia on social media. Believe me I will!!! This EXCURSION was LOUSY and YOU should not expect anyone to be willing to pay for it.

WHAT is Expedia doing to confirm our story? What is Expedia doing to get rid of unacceptable vendors? What is Expedia doing to become more of a “customer” service oriented company…In my mind, NOT much! Just because you deal will a vendor…

Your company double booked flights on my bank card and then when I was told that the issue was resolved. Someone from your company rebooked the flights again causing my account to overdraw. I called back again and I was treated horribly.

I was told I was being transferred to corporate only to be transferred from corporate back down to customer service. I was then cussed out by your employee. This has been the worst experience I have ever had with customer service and not only am I not going to stop until I am reimbursed but I will never use nor will I recommend anyone to use your services.

I have been ripped off by this company. Your rating should be 0.

My return flight was changed with out my knowledge. When I went to print tickets 24 hours before scheduled flight I received notification that I had missed my flight. As I was in an remote area with no cell coverage I had no notification my flight had been changed requiring me to cut my vacation short by 2 days.

After purchasing my original tickets back from the airline and receiving confirmation that expedia had been the ones to change my flight I returned home and contacted expledia. They now claim my original reservation was only for a one way flight.

when I attempt to contact them I am transferred, put on hold, and have not yet reached a worker that I am able to understand without repeated requests for clarification due to language barriers.

I purchased Cancellation Flight Insurance for my protection, Itin# 7433942320251 Policy # 936202369. I immediately called Expedia requesting a cancellation and rebooking a new flight.. "John" indicated he would have to put me on hold to check my info, we were cut off. WRONG!!!

On June 3rd I again called Expedia to inquire about the credit or voucher for a future flight. I hung up and left to go to my doctor.. my license is made to ROSE M. now I am in the middle as NO ONE WILL HELP!!!!

Spoke with rep, followed step by step of instruction to schedule flight, was promised we could pick seats without charge, received email following day, we could pick seats for $150 per person, so this now had my 11 year old son, who has never flown, sitting ALONE. I called in the same day, advised to purchase additional one way flight and use returning flight on previous booking, this flight has us sitting together.

Well now we cant use returning flight. After 10 phone calls and numerous complaints, they have 1 recorded conversation, benefit to them and their horrible customer service, I'm sure! The recorded call they have explains all flight restrictions (which was my noted 3rd out of 10 phone calls).

United will not correct error, blamed Expedia and agreed horrible customer care but…

Hi, I am property owner, currently registered on the Expedia Partner Central site. I am currently experiencing the same problem as many other colleagues who owe properties in Manila. When a reservation is passed to us by Expedia or their subsidies, no cell number or email is provided so we can contact the guest and ask them to provides with check in details and copies of ID's.

Expedia always pass us non existent cell numbers. We are not open 24 hours for check in(only till 5pm). Last week we had one of your guests waiting outside the security gate for hours, because he was refused access and turn up at 10pm. com.

I hope that you will resolve this matter, so such incidents do not happen again. E. Yankov Property ID 21898111

been on hold for38min/115min/30min/so far 3.05hrs and nothing hung up each time I have a pay per min phone and used up my min you ow me 15.00 plus 30.00 for my time feel as if I was messed with and still nothing will not go here to book anything again period!ltinerary#7424625306520

itinerary no. 7423902435928 booked Holiday inn express in downtown Indi. 00 per night for parking? Looked back to see if I missed notice of this. It says "self parking (subject to charge) is available on site". Never paid for parking at a hotel before.

This is not evident on their homepage. 00, who knows? Can't change at check in, don't know if other place has vacancy. I see this as deceiving and almost hidden as an additional charge. Not right to inform me at check in.

00, the amount of parking fees. Thank you for reviewing, Mike

I booked two hotel rooms several months in advance of my brother's wedding. I actually went to the hotel two weeks before our stay and verified our hotel rooms since we were in town figuring out logistics of the wedding.

I had booked two rooms, each with 2 queen beds in the room as there would be 2 adults and 4 children staying in the rooms. They were verified as two rooms with 2 queen beds in each room reserved for the night of said event.

I have paper work and emails verifying this. We get to the hotel to check in and the rooms they gave us were automatically defaulted to "current available room" which ended up being two rooms with King beds... NOT enough for 2 adults and 4 children and NOT what we had reserved MONTHS prior to this...

Not to mention I had also stated that we would like…

My itinerary # was 7375823109051-Maryann and Steven Lipp I booked by trip to Punta Cana in August of 2018. This has been my experience with Expedia. When I arrived to the airport at am for a 9am flight I was told my flight was overbooked by 30 people and if you did not have a seat number you needed to wait.

At the point the flight was delayed until 12:30. I contacted Expedia's customer service and after being on hold for 1 hour I was told I had a seat and to got to the airline counter with the seat number.

I did that and was told that the plane was downsized and there seats were not on the plane. The flight finally left at pm without my husband and I on the flight. They said they had to give us another flight the next day.

I again contacted Expedia customer service to tell them. They…

This complaint is a out Expedia India. When I requested a date change on an existing flight reservation, Expedia India not only charged me the $ 300/- extra for change of flight date, but they added another $ 300/- approx. Over and above the airline charges, which is very unfair.

My return flight was cancelled. SInce it was a different airline going and returning they stated they couldn't refund the entire amount. I could rebook with the same airline going and coming with a shorter trip if I was refunded my purchase.

I'm very unhappy with this. My original trip was going with Delta 4 hr trip and returning on American with a 4 hr trip. Now the only option offered was a return 11 hr trip with 3 stops. I feel I should be given a full refund and allow me to rebook my trip as I want to.

I will not do business with Expedia again! They have been awful to deal with. While traveling, I learned of a family emergency and needed to make travel arrangements to get home. As usual, I was flying Southwest Air and they were helping me locate a good option to travel home.

Southwest could not offer a flight until the next day so they researched online and suggested an Expedia fare (via Alaska Air). I called Expedia to sort things out, and kept getting put on long holds, ultimately ending up speaking to someone in another country who could not understand me well.

Customer service was extremely poor, and had no understanding of my situation. It was a waste of time, when time was scarce and I was desperate to get home. The Southwest agent witnessing this poor excerise in customer…

My trip from Las Vegas to Portland caused damage to my wheelchair. I sent complaint to spirit but the form go through without confirmation number to follow up. I did it twice with the same issue. I booked my flight through expedia. confirmation A7ZWGY - FLIGHT 546 @ 8:45PM.

How can I get my wheelchair fixed? Thanks Hala Awad

I booked a Icelandair flight September last year and cancelled it before the flight. 21. I am going to use the credit recently but called Expedia 4 times and spent more than 5 hours with Expedia. It is not solved on phone and I was promised to be reached later but never received a phone call back!!!!

5 hours but no result again!!! I am Expedia customer. If there is any issue between Expedia and airline company, Expedia should deal with later. It is 10 days since my first call to Expedia. Very disappointed!!!! My case number is E-23479883.

Expedia has billed me twice for one flight. The initial response to my complaint asked me to provide photo evidence. After emailing the photo of transaction authorization codes evidence from my bank, no further response from Expedia is forthcoming. I would like a refund of my monies.

Dear Sir/Madam -2035084

RE: #2035084 - Reservation #

I have been a frequent user of Expedia in the past but my last experience has left my wife and I are very apprehensive to using your services in the future. We are going to Egypt in May and travelling via Germany. We booked a B&B (Vrbo) in Mainz. I did not get a confirmation for this reservation and proceeded to register at another location. A few days later, I received notice that my reservation had been cancelled. I will receive 50% of 415 euros. Also on the reservation page, Canadian dollars were indicated but the owner claims that she charges euros. I was hoping that you can shed some light on this situation and possibly intercede on our behalf.

G. Pelletier

I had booked 2 seats from LAGUADiIA NYC to Dallas for July 6th 9:38 HTWNRV. ONE SEAT FOR MYSELF THE OTHER FOR MY CAT. DELTA SAYS I CAN'T BUY A SEAT FOR THE CAT THAT EXPEDIA HAS TO CHANGE IT.

THE CAT GOES UNDER MY SEAT. A REFUND FOR THE 2ND SEAT, BY EXPEDIA HAS TO GIVEN. 00 @ THE AIR PORT. A NEW CONTRACT PHONE IS 917-565-7874, OLD # was 347-220-2589 this all was explained to your customer rep but she ignored me

I had booked a wonderfully exciting birthday excursion for myself on Expedia , to travel to Dubrovnik, Croatia. The booking went smooth, and in no time I was confirmed on a combination of United & Lufthansa for my to of Salt Lake City to Croatia, via a connection in ORD.

As I was planning to celebrate my birthday, I had booked in Premier Economy. I then decided to really treat myself, and upgrade the Lufthansa's ORD-MUN portion of my journey to their "business" class. I was able to do so, by contacting Lufthansa directly, and paid the additional $630 required to make the upgrade from the Premier Economy to Business class.

I received an E-mail from Lufthansa confirming the upgraded booking in business class. I was super excited to try this luxury service. Everything took a sudden turn for…

Hi, I am very disappointed in my recent booking with Expedia. #7400841358017. I paid for my flights and hotel for my wife and I to Belfast on 28/12/2018 only for Jury's inn Belfast to charge me again on 15/04/2019. This caused myself much distress during our stay as this deduction left me with no money in my account and I had to negotiate borrowing money from back home to supplement the rest of our stay.

This was a gift for my wife so you can imagine how annoyed I was, and still am at this error. This was supposed to be a relaxing break which just ended up as a stressful break. Although this error was resolved by a very helpful Expedia agent called Thomas, this trip will forever be etched by this horrible experience!

I only noticed this by chance upon checking my bank statement and it was…

K. and were quoted under $400 dollars. We get to the car rental place and they charge us almost £1000!!!

Also saying the don’t take the insurance we paid for on Expedia site. Expedia doesn’t answer corporate phone and the poorly trained phone reps don’t care about customers at all. Won’t be using Expedia again in the future. What a joke. Travellers beware.

booked a wekkend trip to Las Vegas with Alaska Air Vacation Packages (they use Expedia). Called day before flight to cancel the trip as my husband got sick, called once and waited 15 minutes, transferred 3 times, and the 3rd transfer the phone wasn't working). Called 2nd time, line was dropped, Third time, and I am still talking and holding for 33.15 minutes....lots of nothing, person comes back on, "have patience" he tells me and goes away.....I will never book thru Expedia again!!

Name incorrect on reservation causing endless problems with AA and no chance to get an online boarding pass. Expedia rep did not understand English. I have used you for 20 years and am fed up completely.

Also, flight time changed and Expedia never changed my reservation on line. No alert was sent to me after 11/11/18. AA does not like dealing with you due to mistakes. Now I am stuck going early to airport to sort out your errors.

Hope this is the only issue - and I have not even left! Gail Dawson-White

I booked a cruise, transportation, a tour and two hotels. apparently expedia doesn't connect their cruises with the normal expedia account. as a result I could not see all of my bookings in one spot. I had to make a specific call to the expedia cruise department using the nowegian customer service number and then press the right button to connect to an expedia person.

made arranging my trip confusing with extra work adde3d.

They sold me a package with shuttle to hotel. I paid in full over a month before trip. 3 days before departing the shuttle company told me its too far to take me hotel, Expedia basically ripped me off . Issue not resolved

I was somehow double-booked in Expedia (thru Delta App) for a business trip to San Jose in Dec 11-14, 2018 and got stuck paying ($1078.45) for a Hotel (Global Luxury Suites Agnew) I didn't occupy. Due to an email address error, I had no awareness of the original transaction actually going through (no confirmation) so I booked another hotel through Expedia in the San Jose, CA. A few weeks later I initiated an Amex dispute as I didn't recognize the charge from Global Suites but was rejected due to them having proper billing info (except for my correct email).

After spending many hours on support lines (Expedia, Hotel, Delta) no agents could provide acceptable resolution. I find it alarming that your reservation system cannot identify double bookings which could result in Expedia customers…

I booked a Fox Car rental through Expedia. My confirmation number was NEXP473774, My itinerary number was 7411063442201. 92. about 2 1/2 times the original quote! Now I do not call that a good price! I must suggest that your office follow up with the FOX car rental company in regards to their agents training, practices, rules, etc.

with only 3 agents working and customers being very upset with the wait, I was finally given access to a black male agent. Oh, he was as schiester! I am guessing agents get paid on commissions? Maybe he thought that 2 senior white women would not follow up on what he did at the counter!

Anyway, both my friend and I made it clear that we did not want extra insurance, as our own insurance companies would take care of any damage, etc. if needed. We also were not…

I was charged by The Hyatt House Resort of Anaheim at 1800 S. Harbor Blvd. Anaheim, Ca, 92802, for a reservation that I never made for the date of September 21, 2018. I have tried to get it cleared with the Hotel since November 18, 2018 when I noticed they had charged my Debit card for the amount of $212.65. At that time I was told by Tristen representative that I would get refunded. However, after 6 calls they told me I would not get refunded because you had told them that you had made the reservation for me and they would not return the No show charge. I call to your attention and clear this matter with the Hyatt House. I have never made any reservations with EXPEDIA. Your prompt attention will be very much appreciate,. or I will have to fill with the BBB.

Respectfully, Raquel Hernandez…

Incident Date: On or about January 24, 2019 Itinerary # 7407261169616 I was booking my boss a trip travelling from Vancouver to Trinidad to Barbados then return to Vancouver. I filled out all the passenger information on Expedia. As soon as the confirmation printed we realized that somehow the middle name was listed as Allen instead of Arthur.

We called right away and were told by the first person we spoke to that we were the fourth call she had that morning about the same thing happening. She transferred me to another agent and we were told that we could do nothing about it and we could not change anything.

We do no know how the error occurred. I spent hours of my work time on this. She said the only thing we could do is have my boss show up at the airport and take a chance if the customs…

I had booked a flight dated February 24th, 2019 (Delta Air Flight No: 5269) as well as a Hotel reservation in Buffalo Holiday Inn through Expedia website. 10 under Expedia). When I tried checking in at the JFK Airport on the aforementioned date I was denied as there appeared to be no payment made by me.

The flight was cancelled due to bad weather conditions anyway, but I would not be able to board if it wasn’t cancelled. Following this setback, I moved to Buffalo with a bus as I had an important rendezvous there, I also cancelled my hotel reservation in the meanwhile.

10 under Expedia), which is a significantly unjust issue.

1. Was not made aware of additional baggage fees departing and Arriving. 2. Booked hotels through Expedia which were given at a higher rate than what the hotels regular rate. 3. Clicked smoking rooms when booking, after money was taken and arrival at hotel, was made aware they do not have smoking rooms. At no point during transactions was I made aware of this.

I expected to get better deals with Expedia, after research through my vacation, I arrived at the conclusion I paid more using Expedia. Information and hidden fees I am also not impressed with.

I expect an explanation via email or direct contact.

jp.inc@hotmail.com 1-604-727-0635

I tried to cancel a hotel reservation within the cancellation period and it became a major fiasco that took several phone calls over 2 days. After a very long conversation the "representative" was not able to confirm my cancellation due to an error (never told me what the error was) , then put me on with a supervisor after I had been put on hold numerous times.

The supervisor assured me my credit card would be refunded. The next day I received phone calls from unknown sources claiming to be Expedia customer service. I refused and hung up not fully trusting the authenticity of the call. I called Expedia and they AGAIN said there is an error and after being on hold several times I was put on with a supervisor who…

Hello, I booked a flight with car rental on 1/9/19, however I cancelled the car reservation on 1/9/19 but never received the cancellation email confirmation. 18 Since I never requested this flight to be cancelled I called Expedia and spoke to a supervisor to resolve the issue, however, he advised me that I would need to rebook the flight because he was not able to reverse the cancellation.

He also informed me that if the error was made by the agent that serviced my call…

BEYOND PISSED with the Sunscape Bavarro Punta Cana All Inclusive resort that I booked thru your website Expedia. I booked vacation for 4 in August TO Dominican Republic. Reservation was for 2 Deluxe Tropical View rooms. Double Beds in each.

We Paid all 4 in full and was sworn that our 2 rooms would be adjoining with 2 double Beds EACH. I had been trying for over a week to contact the resort and pay the advised fee for the convenience of having the door in the middle..

They advised me multiple times that I would have to pay if directly to the resort upon arrival. I did not want to pay once to resort because I KNEW this would be an issue.. We Arrived to resort around 1130PM on January 1st 2019 tired hungry and exhausted.

Upon check in he stated “they will have to see if they have 2 rooms…

I've been a long time customer of Expedia and Hotwire and use the latter quite often for my extensive travels. I typically don't use the 'mystery deal' type of bargain fare hunting for flights however I was doing a search on Expedia and an option came up for it.

I decided to go for it because it looked like the right itinerary it listed a departure and return flight time of 6am on both but I didn't realize it meant there was a time *window* starting between 6am - 10pm any time in between. It's misleading because the way I typically look at itinerary in Expedia (or any other travel site for that matter) the time doesn't show a range so you zone in on just the 6am time.

And I admit that if I look back at it and made aware it does make more sense but unless you're prepared for it, you're…

On 29th November 2018, I purchased an online booking for a hotel in Muscat - Oman. Expedia Itinerary # 7394760503131 Booking to cover 29th November to 3rd Dec 2018. On 31st December 2018 (28 days after the stay) I received my credit card bill.

After checking the bill I noted that Expedia had charged me twice for the hotel. I contacted Expedia via telephone to seek help on 2nd January 2019. I was passed to 4 different divisions, all of whom did not know which division had made the online booking, Finally I was put through to one division that agreed that there was a booking.

But stated that I had made two bookings. I explained that the first booking had not completed, I had not given the bank approval codes, however the lady answering the call continued to ignore this legal fact. She said…

I booked a room in Canton, Michigan in August 2018. When I went to check in with my confirmation number the hotel told me Expedia did not notify them of the reservation and that they were booked. I spent 3 hours on the phone with Expedia while waiting in a cold car with four small children and was finally connected to someone who tried to help me.

No discount on my room and I never saw the coupon they promised .

Working with Expedia cruise ships in kelowna have for many years crusiing. This year we booked again for december 2018 paid off right away saw it was cheaper within less than 30 days called them on it and they won't honor the amount back they threw a very small bone to us, insulting. So very disappointed. 46000 on cruises and they can't price match and give us the equivalent of 800 CAD back, Bad business, I want corporate involved. I will review bad things for a long time if this is how they work. very sad. Dont use them if they can't honor their customers...BAD BAD BUSINESS EXPEDIA CRUISE LINES IN KELOWNA

Business franchise owner odvisiously a crook.

Krista Berrigan and James Parker 2507656543

I need help with your fraud department. In an audit being conducted for the year 2017, the auditors found three charges to Expedia on our Corporate business card. We do not recognize these charges and have not used this credit card for travel purposes. we have the reference numbers as follows: We can also suppy Credit Card Numbers. Please direct us to the proper department to help us resolve a serious situation. Thank you 1. 2/20/2017 #7245805986040 $235.90

2. 3/04/2017 #7249374061606 $493.47

3. 12/01/2017 #7313329885058 $235.47

Personal contact info:

victor@calbh.com Cell Phone - 310-597-3630

I have talked to 6 different people wiith Expedia and gotten 6 different answers. I have been on hold with each person more than 30 minutes each time. I have a credit with itinerary # 7374032442217. The reservation was booked to SDY Sydney, Montana instead of SYD Sydney Australia.

I have two family members that were able to book their Sydney, Australia reservations with no problem. I can even look on the website and see the flights that I want, it is ridiculous that your empoyees can not make a simple reservation.

I have spoken to two Supervisors, and gotten different responses. If I ever get this reservation booked, I will be spreading the word not to EVER book with Expedia, because first of all your Agents don't listen, you have to repeat several times, then they put you on eternal hold.…