Extended Stay

I'm currently staying at your Hornsby lane location. When I arrived I was told the elevators weren't working. Me being a senior citizen informed the desk clerk I had back issue. She stated they were filled to capacity. I was placed in room 306.

Immediately I noticed there wasn't a table and chairs to eat on. I was told they couldn't find a table so I will get a 10 percent credit. I went down for breakfast and the only thing the had was granola bars.

When I ask for clean towels. I was told they didn't have any clean towels and if I wanted clean ones to put the dirty ones in the hall and when she's free from check outs she can wash them.

I am a returning customer because my past experience was good. But this is the worst experience. And I won't be returning. You've lost me as a customer .…

My 77 year old mom is in a wheelchair. She has been residing at the Extended Stay for the past 2 weeks while she is waiting for her apartment to get ready. She has been complaining about the handicap buttons to open the door to get outside not working.

Sometimes she is stick outside until someone comes along. This is against the law!

I checked into a room paid $520. for a week.. there was no coffee maker in room. says they will have maintenance come fix burner tomorrow.. not tomorrow..

The Manager, Joy, at the Extended Stay America on Mt Pleasant, has been an issue from the time I arrived months ago. I’ve complained 2 other times about the woman’s loud, dismissive, condescending behavior toward me. This time she has made it a legal issue!

Last Wednesday evening, June 23rd, I was summonses by a new, red headed female at the front desk. When I came into the building it was around 7:00pm. She states that when she ran my debit card through that it was declined.

I said, “OK”, I just have to transfer money from my other account but it will take until tomorrow to show up. The banks are closed so I can’t go get it moved immediately. She told me I no longer had access to my room and that she would walk me to the room and just let me retrieve my dog and that’s it!!!

I’m sure…

My husband tried to cancel our reservations (3 days prior to stay) but was told we could not. We booked this hotel with some friends and they arrive 3 days before us. I received a call my friend Alice telling me to try and cancel and book elsewhere because this place is very dirty (and she is not picky).

when my husband called to try and cancel and explained why, the guy was very rude and hung up on my husband. I'm 2 days from checking in and feeling anxious! This is our first experience staying at a Extended stay.

Someone came into my room and took my social security card and stole my important folder with my kids birth certificates drug dealers live in the hotel staff very rude about me complaining about the drug dealers sex trafficking women staff stay in the closet.

Your company at snake River and park row katy Tx does not only have a rude front desk person but are Hugh litter bugs by throwing mattresses into and on the street!!!

I am writing to lodge an official complaint about my treatment at one of your properties. My family and air checked into Extended Stay 45th Street West Palm Beach in the 16th of June 20201. I was pleased with the surrounding but did not like the fact that we were on the ground floor. The next day I called and requested to be moved to a higher floor, the receptionist advised that I should wait until check out time and come to the front desk to see what is available.

I complied with this and proceeded to go to the front desk to request a move to a higher floor as I intend to spend a long time at your hotel and would like the freedom to open my windows during the day which would not allow for privacy on the ground floor. When I approached the front desk and made my request known to the…

using your call center. When I arrived, i got a standard room, no coffee pot, no TV Guide (except) on TV, no paper or pen to use, and no outlet in the Bathroom to use razar, and i had to ask an orderly how to get back on the Causeway in New Orleans.

It seems employee need to be trained. Basically i got a bad taste in my mouth.. Mr Taylor

The bath tub had a black ring around the inside like someone had taken a bath, also hair in tub. Tub was filthy, i couldn't take a bath. I have photos but too large to send.

I am extremely dissatisfied with our stay at the Extended stay America in Shelton, Connecticut.

We were having our floors redone so I booked 3 rooms at the Shelton Extended Stay for my husband and myself, my daughter, Maria, and my son, Michael. Room 124 from June 17-20, room 205 from June 18-20 and room 307 from June 18-20. The first floor where my son, Michael, stayed was not as bad as the second and third floors where my daughter, Maria, stayed and my husband, John, and I stayed.

Let me start by saying that the hotel is listed as a non-smoking hotel and when you walked into the lobby there is also a sign on the front desk that indicates non-smoking hotel and no smoking within 100 feet of the entrance but yet there is a trash receptacle outside the entrance to the hotel with a top…

Requested a non-smoking room. Was given a room that reeked of cigarette smoke. No TV for 2 days.

First day at the facility, someone entered my room, yet they didn't do any service or other work.

Requested a Non-smoking room. Got a room that reeked of cigarette smoke. No cable or tv service. House Keeping or someone, came into the room and turned up the A/C thermostat. They didn't service the room at all.

Absolutely horrible customer service. Have called customer relations 3 times about MAJOR issues with a site in Everett WA and have yet to hear back from ANYONE!!! Absolutely disgusting that this company is allowed to stay in business.

I've never been to a hotel that don't do housekeeping. We had to buy are own cleaning products. Clean are own room and bathroom. They should've told me before I paid $500 for four days. I'm so very disappointed in Extended Stay America.

Never will be back or have my family and friends stay.

The room smelled and even using my hospital grade deodorizer it still smelled. I traveled to your hotel in St. Petersburg/ Clearwater hotel from 6/11 thru 6/14 . You have homeless people living behind your hotel who wait till someone open the door and then prop it open .

You also have peopl living in there cars in the parking lot. We Were 2 women there for a funeral and we’re scatthe entire time. I could not get a room elsewhere due to they were all full. As a nurse I will be posting it for every nurse in the country not to use your hotel. They are not safe

I been staying here for over a month. Never received veteran discount and have my privacy violated by Jennifer who works here and just bust into my room where me and my husband were half dress. She has also been rude and has caused me to be publicly humiliated by police escort off property by following her information given to book room each day.

Yesterday she contact me at time for renewal and said to reserve it and I can pay at counter once I got back from family emergency of a death. When I return I go to counter to check in and clerk hands me new room key.

So I figured everything was handled. This morning cops bang on door rudely stating I am to leave property because I didn’t pay. Not 1 time did they come to contact me about anything. She has my personal cell and did not call as she…

We had just checked in and while unpacking I spilled some orange soda on the blankets, so I called down to the front desk and was told they dont have extra linen and that they had to wash them. I asked if I could bring down the linen and was told she didnt know how long it would take.

I ended volunteering to wash them myself. But being on a budget i couldnt afford the washing facilities here. I checked in on 6/14/2021 around 11:30 pm and this incident happened around midnight

On 06/12/2021 I arrived at ESA hotel to check in at 0800. I was told that all the rooms was booked on Friday and they have no beds. They said they could not check me in at that time. The housekeepers had to clean the rooms.

She stated I need to check in later and that she was going to call me when a bed was ready. Prior to this I made an appointment for early check in May. I made this appointment in advance. I am a traveling nurse with Cross Country nursing.

I am a night worker. When I come to town I go straight to work at Tallahassee Memorial Hospital emergency department at 7 pm. I have been using this particular hotel because it is close to work and I like the amenities and location.

I have been a customer since Oct 2020. I left the hotel feeling disturbed and exhausted from work. I…

They take a security deposit so if anything’s broken they keep it, well I recently checked out and they are refusing to give me my security deposit even tho nothing is broken after they put me through hell telling me I had to be out at a certain time when check out was the next day at 11, they said I had until 10 the night before to be out

General manager silver lake is not a good person we have been living here for approx 5 months she had our vehicle impounded knowing it was our car

They’re airport Ontario way location has been owing me 447$ since I checked February 4th 2021 and today is June 8th 2021. I’ve called guest relations several times and they’ve gave me the run around they allegedly sent out a check I’ve never received.

So I asked them can they cancel it because it never arrived and to send it again but with a tracking number so I can know it got sent out and actually delivered. Every time I talked to a supervisor they tell me to call in 48 hours every time I call them it’s the same thing I just want my refund .

I’ve gave them thousands of dollars over the years and they’re not trying to give me back less then 500$z it’s ridiculous.

Why isn’t a manger on duty when an issue arises I have been trying to speak with one about my card being double charged and the workers don’t know how to fix the issue and when I ask for a manager, I’m told one isn’t available ,try back tomorrow and I get the same line when I do try the next day

My room hasn't been serviced in 4 weeks, but hotel stated at check-in a bi-weekly cleaning.

Now hotel has announced another "NO CLEAN WEEK", which means my room WON'T be cleaned in at least 5 weeks.

Refrigeration was not working. Kept calling front desk and no reponse. Loud banging noises that were constant.

Confirmation number: Reservation for:May 2021 to June 4th 2021 Ms. Amber D. Deckard Travel Nurse for Maxum Healthcare Cell number:(314)624-7193 for identification purposes only. Do not call me! If you wish to contact me do so by email or by my provided mailing address at the end of this correspondence.

I have been a long time extended stay customer. Being I am a travel nurse and use hotels 15-20 days a month, I have been exclusively faithful to ESA since February of this year because of the convience as well as the corporate discounts ESA has with Maxum Healthcare, my employer.

When I checked in (May 26TH 2021) I requested a 3rd floor room, like always, due to me being night shift nurse. Other floors are too busy and I cannot get the required sleep for my shift. I prefer outside corner…

I would like for someone to review my complaint at their earliest convenience possible please.

My name is Dulce Ruiz, in the month of April of 2021, my family and I stayed at Extended Stay America Hotel for a few days. I had never been more humiliated and degraded by the front desk staff (Ron) of any place like I was on April 29th, 2021. To the point where front desk not only humiliated my children, my mother and myself to the point where San Dimas Sheriff was called to kick us out on the street with all of our belongings due to a “miscommunication” error between the front desk staff.

That morning I attempted to renew our stay for a couple more nights when I was told that I had not paid for FOUR days of my stay. I had no idea what they were talking about. I told them that it had to be an…

I was living at Extended Stay America in Duluth Georgia for almost two years. Randy and Kathy both have a very nasty attitude problem and should not be working at that hotel period. Randy and Kathy both have taken money out of my bank account without my permission and I strongly feel like it's not fair.

I have reached out to my attorney to see where do I go from this point on.

I made reservations through your customer service line. When I went to check in at the front desk they told me that they overbooked and my room was given to somebody else. I had no other resources and ended up staying in my car for the evening.

It is the second time this has happened to me with your hotel. The first time I booked through priceline . But, this time I went directly through your company assuming you are on your own network, so I shouldn't have any issues.

To top it off, I was charged for the room and now the management for that location is refusing to refund my money. I would really appreciate it if you could contact me and let me know what I need to do to get my money back.

I also think its fair that I receive a complimentary room for an evening since I did spend the…

I been a resident there at the since Jan 11 2021 until may 28th 2021 I got put out in the Rainey cold with my three children I told them I would pay them on may 29 2021 but they still put me and kids out I was gonna paid the whole balance on may 29

Hi Ive only been here 2 days ur outside card readers dont work and the b shift desk clerk is rude and makes u wait a half hour for towels and garbage bags. The price u charge u need to do some fixing and the only person that was extremely nice was the day shift desk clerk. I work for a ihg hotel as a chief engineer and im not impressed.

I need a promo code it won't go threw as be fore when I did a extend stay america I haven't used any of the better promo code and I am able to it has to go threw on the web site promo code,I can't call Cathy district manager the phone in my room chargeing a $1.00 fee all phone calls

IF I COULD GIVE YALL WHAT YALL CALL IT "HOTEL" A ZERO I WOULD. I stayed there as a resident never got new towels end up buying my own. Had a room with a kitchen never got cookware or utensils again brought my own.

Yall doors don't work apparently and someone stole my shit and yall don't care. Yall have a serious water bug problem. EMPLOYEES ESPECIALLY THE MANAGERS ARE NEVER EVER IN THE OFFICE (CHECK YALL CAMERAS) AND THE SEEM TO BE SLEEPING AROUND WITH GUESTS (CHECK CAMERAS THEY ALWAYS GOING IN THE ROOMS TOGETHER).

Because of Covid I understand somewhat why yall closed some areas down however I don't understand why yall are continuously increasing the prices when yall can't give us customers or full benefits when staying. Myself and others have been kicked out with no proper warning and…

No shower curtain. Room dirty. Barely got a plate. 1 towel. Overcharged for deposit...

I am cheat out of money I am on my 3rd extend and the price changed I am charged a higher amount and I am waiting for refund I have 2 separate payments in 1 day for 1 hotel room when the payment is the same unless i decrease in price with promo code which i have but no one is able to place promo code at the front desk only certain employees extend stay america advertise for %perxentage off on the more time you stay I haven't received that I need my correct length of stay and

my refund the error was found this morning I am told it will be corrected other the fire alarm went off early this week maintanance need to see it first and then it went off with others in the building it disturb me in my hotel room sincere anonymous refund and correct my stay I have promo codes that can be used for…

We stayed in room 303 in bethpage for 8days but left 1 day early do you the conditioning of the room. The smell and condition of the rug was disgusting. The bath room was in poor shape the toilet was set to the side and I would say they are houseing homeless families witch I have no problem with but it should be told when you book.

We would not let anyone up to the room we were in barest.

When I arrived at the Woodbridge, NJ location on Saturday, May 22. 2021, and checked in to my room #214, the refrigirator was not working. I called the front desk and was told that the maintainance person was not in yet. On 5/23/2021, I once again went to the front desk, and yet again was told that the maintainance person was not in yet. Finally, on 5/25/2021, maintainance knockec on my door to FINALLY, address the refrigirator issue.

During the refrigirator not working, I had to throw away $20.00 worth of groceries!

Bedbugs caused us to.be moved to smaller room and than charged same cost as a king general manager very rude. Accused us of being on drugs Very very rude person

During my stay at Extented Stay in America employee Tyler was very rude to me from the time I walked in to the time I left the hotel. I checked in on 5/21/21 to 5/22/21. When I walked in at Extented Stay in America in Appleton Wisconsin at around 1100pm the doors were locked.

Tyler was standing on the other side of the doors. I kept trying to open but couldn't. Tyler told me to use the card key. I told Tyler I just booked a room online and didn't have a card key but Tyler kept telling me to use the card key.

After a few minutes looking at each other Tyler finally opened the door. Tyler one last time told me to use the card key in which I told him again that I just booked a room online and didn't have a card key.

Tyler didn't seem to acknowledge that I didn't have a card key. The next…

Shalam VERY IMPORTANT ISSUS NEED TO BE ADDRESS HOW CAM YOUR FRONT DESK PEOPLE NEED TRAINING IN SERVICE FIELD ARE THEY ALLOW TO DEBIT YOUR CARD TWICE N DONT INFORM U N THAN HAVE ATTITUDE I WOULD LIKE YOUR COMPANY TO PULL RECORDING OF DIZ MORNING NOT SAYING I WOULDNT PAY ,BUT SHOULD HAVE INFORM THATS ONES RIGHT.YOUR COMPANY VIOLATED IN IM REQUESTING ASSISTED A.S.A.P ALSO THE PEOPLE TELL ME THAT NO ABOUT THE COMPLAINT I FILE

Room was dirty, bed was not made had no sheets or covers, paid for two days only showed one listed said she would take care of not to worry would let the manager that came in that next day. Next day came received a knock at the door said we were suppose to check out at 11a that day.

I had put in the notes weeks ago I needed a haircap room when I ordered the room. When we checked in no handicap said will bring in a chair so I could take a shower that morning never heard anything from them.

I usually deal with Heather when I had any issues because I had stayed there before quite a few times before Covid but they said she was on vacation. Did not feel safe or clean, there was not any tables to set your food on on front of the couch.

Very disappointed would like a refund.

We had planned for our production crew to stay at the 1031 Link, Anaheim, CA 92806 location from May 10-15. In the first night our whole group had wifi issues, unclean amenities, sketchy people roaming hallways to the point where we had to check out after the first night.

The manager on duty (Jonathan) told me that we could leave our belongings in the rooms on the 11th since we left early in the AM to get on set and that he wouldnt charge us for another night plus cancel the rest of our reservation. But after checking with our accounting dept we noticed that we were charged for the 11th and refunded for the 12th.

After speaking with Jonathan, he responded by saying we were charged for the 11th because we had left out belongings. We never stayed the second night and would have came back…

We have been here almost 2 weeks. Have not seen housekeeping more than 1x right after we got here. My son found a moldy banana amongst other things under the bed and dirty underwear behind the dresser and pubic hairs in the bedding.

Complained to management on site who said she would schedule someone to come clean. No one came. I had to go ask for toilet paper! But they could sure harrass us for payment. Then the night before we are supposed to finally move into our new place, they want to kick us out for not paying for the previous week!

Name James Ross please pull FOLIO 196955 CONFIRMATION 5023196955 CORRECT ERROR A.S.A.P

A relative paid for my stay at your Brookhaven location in advance yet I was asked to leave the premises. The staff came up to my room with four police officers to have me removed and did not provide any details as to why this was occurring. It was blatant discrimination as I was embarrassed confused and never provided and explaination.

One of the employees dident like my daughters guests because of a problem that occurred before she started working at the hotell so she started screaming at me why another employee watched that had a smile on her face and she one of the managers or bosses here we’ve been here 2-3 months and never had a issue till this new employee started she’s had it out for me since I don’t know what to do from here she’s telling me our fam and friends can’t visit rither Ty shelleytucker

When I came back to my room the door was unlocked and cracked open for somebody to come in a steal all of my stuff and the people at the front desk was stated they don't have cameras in the back.

Hello I wanted to make a couple complaints against the workers and general manager. My stay was horrible I must say. I was a resident who paid for her stay on time faithfully. Beginning with the rude and unprofessional front desk staff members from morning to the night.

Always gave my kids a hard time about getting our mail either wouldn't or would have them wait at desk until they felt it was time for them to get up to see what they wanted. Grown women rolling their eyes and asking my kids questions like they are adults about nothing they had no busy asking.

To the general managers disrespect. Always bringing up my kids needing a place to stay like as if I don't know that. But to hear that from a suppose to be professional how there you now you have crossed the line.

Always making…

Still waiting over 1hour and a half for room dishes no pits cups spoons nothing children are very hunger and night manger does not care he just walked away when i asled why its talking so long

i been calling everyday since almost a we eek still thru kept my money