Extended Stay

I complained about page and now she says I owe money.she put the paper on my door and left no nock or nothing I don't know what I owe money for. I never got my tax money back and I asked about it but she is not doing nothing to help me. I can't understand why a manger would make it hard for a resident.

On Wednesday August 26th around 2pm There was a fight in the hotel lobby Hotel manager Joshua ex lover Mr. Evan (Police restraining Order) came to Hotel with hostile intention. Joshua and Evan had what was described as a lovers quarrel. Another employee (Joshua Friend) engaged Mr. Evan in a bloody brawl while patrons looked horrified. The assistant manager Denise called the police. Jousha tried to break up the fight but was unsuccessful.

Mr. Evan left before the police arrived. Apparently he broke Jousha phone and stole the Hotel master keys. All this transpired on one afternoon. Imagine what else goes on at this Hotel without corporate office knowledge. In my opinion Jousha has failed to be a Manager. He only comes to work 40% of his required schedule. He is lucky Denise does everything…

This is Dawn Andersons husband Mark. I booked a reservation on Booking.com for August 3rd and staying 28 days at Extended Stay Cleveland Westlake.

We have had alot of health setbacks. Most recently my wife. She has been hospitalized for several weeks with RA pain, severe anxiety and contracted Covid last week or so and on a ventilator.

Booking.com has been messaging the mgr trying to get her to make an exception for us and cxl it for no charge. She wont respond to them or myself. We have 2 rooms booked and cxl fee of 132.00 each. Or 264.00 total.

We cant afford the cxl fee due to mounting medical bills for Dawn, myself and our 2 kids. But out of our control this time.

I consider the mgr at Extended Stay of America poor customer service and demand this booking to be cxld immediately at…

It’s currently 1:30am, Id love to be asleep but the fire alarm keeps randomly going off for several seconds every few minutes. Hotel management doesn’t know why even though there are multiple police cars and a fire truck here.

I been here going on 9 moths and I been tax free since may but I have not received the taxes I payed back yet and there is a couple with dogs that bark all night in the room across from me I told page and she won't do nothing and my tolet leaks water out the bottom and all he did is put more calking around it but it still leaks I have water on my floor all the time and

there is beer cans and needle caps in the parking lot for the money it cost to stay here you think it would be better. The staff is not good they rather give you a attitude or lie or make excuses

I have been here three weeks and just checked back in for my forth week here and they have not cleaned my room. I would have thought after the first time they missed it they would of gone out of their way to make sure it was cleaned for me.

I have spent over 2000 dollars and two weeks in a row I have come back to a dirty room. I have to clean it and exchange all my towels and sheets and make my own bed. I have just been on the road for 6 hours and this is how I’m treated.

I am staying in Skokie Illinois. I am a traveling nurse and I don’t need this added aggravation and stress. The jerk at the desk doesn’t even act sorry about it. I will never stay at another Extended Stay America hotel again!

The room is also crappy! I have to rig the shower curtain with suction cup hooks to keep it…

I been a resident since may I pay on time if I'm a day late I always let them know and I pay when I say but I haven't received my taxes back and I asked about it and the manger says Im not sure I don't understand why you would treat a good tent bad and there is a lady with dogs across the hall from me her dogs bark all the time all day and

night I complained a problem twice and the third time the manager proceeded to tell me he never talked to him never did nothing about it I work so I need sleep with barking dogs I can't sleep

Checked in no dishes so I went to the front desk. George said he didn’t know if it was any glasses anyway he never brought any dishes or pots and pans nothing so we couldn’t cook had to go out to dinner.

The bathroom odor was so strong had to get another room the following morning. The refrigerator was not working had to get another one. Later that night a couple was trying to get in our room 3 times. Then George finally came to our room and all but said we were not in the room legally.

He was not informed that we were in the room for almost 5 minutes he just went on and on about not being informed. This was the straw that broke the camel back it was so unprofessional. Our weekend at your hotel was just unprofessional.

LaNita Dillard We stayed 8/13-8/15 in Linthicum Maryland

The Room was dirty, soiled towels left in room along with food left in refrigerator. Mold on box spring all drains clogged, guests were smoking in rooms caused my daughter to have an asthma attack. The front door remained propped open , persons were entering the facility at will, it was much like a hostile. I felt very unsafe.

The desk attendant, though friendly and accommodating often had visitors hanging about in the lobby. The television barely worked, the guests in the room next to mine were fist fighting every night. I am thoroughly displeased with my stay and I would not recommend this facility to anyone at all.

I'm currently staying at extended stay in Torrance CA the manager Cesser Gonzales is new and he told me he don't like me or my family and He is going to have us thrown out of hotel . He is trying to tow my cars and tell me I can't park here he also yelled at my 10 year old daughter and got in her face because she asked for a face towel he is rude and racist against Caucasian poor management

Extended Stay on Wake Towne Drive 911 manager is horrible she does not know how to talk to her employer is not only that they do not wash the brown or white top that goes over the sheets only thing they do is change the sheet and the pillow cases they reuse the other covers which I think is nasty cuz you never know what any made anybody make do with those covers the GM Kathy does not help out she sit at her desk all day complaining she does not go above her Call of Duty of being the GM there she does not know how to talk to the residence that hotel needs a lot of help the only time she actually does anything is when her boss comes and

visit and chew her out about what's going on on at hotel that's when she want to get on her job

Homeless and staying At Peabody MA extended stay. I have been here for 2 months. 00 a night and was working with Sarah to work with me for cheaper price by the month. 00 a week . So disappointed. This is putting me more in debt.

Exhausted all my resources for a place to live. I have reached out to Corporate- nothing Are there any resources or help for homeless? Sean O’Neil 781-531-5136 Email. net

Demetrius at extended stay Houston, kicked me and my friend out the hotel for no reason. He was extremely rude on the phone. He asked for my friends number 2 times after she said she's married. He said you have to pay 250 for a dog which was already paid for at 25 rate.

My friend, Timothy C. paid for my son and I to relocate to Kansas City on May 22nd, 2021 and paid for two months + 1 week at this Extended Stay location, first one month in advance and then the second month + 1 week in advance.

Our stay ended July 30th 2021 as I had secured private housing, but I paid for one extra night and moved out August 1st, 2021. Upon entering the room the first day, it was in disgusting condition. Timothy's wife and I "mopped" the kitchen area with sanitizing wipes as our shoes were sticking to it.

Once my son and I kicked our shoes off and walked on the carpet, it was so filthy our feet became black and felt wet because of the state of uncleanliness it was in. We never went barefoot again. I purchased my own broom and swept the room daily.

In fact, I didn't accept…

Broken Elevator for a week now, Dirty room at check in, Two week room cleaning, loose and broken fixtures on toilet and sink, leaking drain pipes on sink, tenants up all night walking around and checking doors, partying all night long, unattended pets in rooms creating ruckus all hours of the night, etc.

I feel im being over priced. I'm here on a extended stay and I paid 300 already in 2 days saying thsts only good til Monday morning at 11. Stephanie knows I'm having a hard time and taking advantage of it

My room has not been cleaned in 2 weeks because there's one housekeeper. Today is my second week and they won't clean it because they would rather clean the rooms that checked out. There's garbage in the hallway for 2 days.

My company stays at extended stay of America all over this country and never had the rates changed weekly. This place is horrible, if something doesn't get fixed we will never do business with your company again!!!! We are staying at ESA Albany New York.

I am staying at the extended stay premier suites in palm bay fl. 4450 hollywood blvd. I have been her for a month in process of moving and for the past 2 weeks the one and only elevator has been broken, all off the washer and dryers are out of service the vending machine is out of service and

the back door lock is broken so the door is kept open. The other day I noticed a guy using one of the washers and he said it's the only one that works but dryers are all down so he said I could ask front desk to dry my clothes since they do it for him.

I nicely asked the front desk if it was possible to dry my one load of laundry and she was very rude saying she can't dry everyone's personal laundry for them and continued to make rude comments about me asking to other guests who were checking in. It…

Bugs bugs& unlocked doors to hotel! Strange men in doorways sitting on ground all day & night! I was followed to my room! Complained brought bugs to front desk was told I would get a refund instead they charged me extra fees for early checkout! Terrible discussing hotel !

This morning 08/05/2021 i woke up to a mouse running around my room. called front desk and was informed that the the guy that would handle this would not here til after 9am. he arrived around 830 and immediately starting picking up trash ouside.

I called frontdesk one again and she stated the same he will be in my room soon. its now 9:10 am and no one has even came to put a trap or anything down to help the situation. i am very upset and will NEVER book at this extended stay again.

Front desk is rude with attitudes and dont help at all. I rate this location a 0

The wifi keeps disconnecting. I can’t do any of my work, streaming, or anything without it cutting off then back on. Told the office and it’s been like this for continuous days straight. This isn’t what I’m paying for.

The staff at this location is terrible. From the general manager to the housekeeping staff. They are lazy and one of the assistant managers use to be a guest here and her boyfriend overdosed on drugs in the room that they were staying in.

A week later, she was hired and 2 weeks after that, she was promoted to assistant manager. They are loud, and curse constantly. Someone needs to look into this. But there was one girl named Carla that had excellent customer skills. She was just great.

To me, she should be an assistant manager.

It is unbelievable that Im not the only one with the same one issue after seeing yelp reviews, I booked my room to spend the night on 07/13/21 and the front desk guy told me it was booked for the next day 3:00 pm I explained to him that I didn't need my money back just a room to spend the night with my 2 month old baby, he did not care he yelled at me he asked me to call the police he refused to give me his name and

I spent the night outside with my newborn in the cold (I have videos to prove) this treat was inhuman and I asked for my money back they refused, by the next day I talked to a lady named Ruby she also refused to give me my room I already have paid for saying that I needed a credit card when they never asked for it when booking they had my money!!! it has been the worst…

70 year old disabled veteran who has stayed at your hotels for years. Due to a fire at our home my wife and I have been here for months we clean our place no maid we bought shampooers etc. Well tonight 750 Pm went down to the lobby for 4 things.

Why 2 bath towel and 6 wash cloths I asked her. She came back, mind you I am in the lobby said that's All zi gave her which is a crock. I said come up and check or go up my wife will let you in.

Then the frying pan the Trfolon was coming up bad she said all pans were like that, then she made a comment like this hotel is only for short term inothet eordvs I told hefrg wife Are displaced due to a fire but she made it seem like I did not deserve…

God bless! I moved to Phoenix Az and I got a room at extend stay on 5235 N 16th street at first it was nice I stay for there the beginning of June till the end of July so when it got to the last end of July the 28 29 30 31 it beginning to be a problem so Dawn call me at work telling me that I had to be out of my room they had some one that had reserved the room so

I ask here how reminded you not one time did she say your payment is do and she told me I have to be out of there so I called back not even ten minutes she no your room still available so I pay for it so then I get off work I get there and here is Elise is rude and disrespectful and Dawn was in there so high of of what every drug she talking walking the hall with just a tank top on when I say your employees is disrespectful they…

Your employee cursing and using foul language towards me.. blocked door way so I couldn't enter with my service animal..

also refused to let me get on the elevater.. she was very unprofessional and judgmental towards me yesterday and continued it today refused to give me her name.. rolling her eyes and did it in front of guest

Why my rate keep changing when it's been same since I been here I checked in March 10/2021 and I don't have room service my contact was set at the first check in date I never check out since I been here base on my contacts was 476 amount week for 7 days I renew every Saturday beforeI check out look at my files I have copy's of it and made this complain about this before and you help me with it in the past to straighten it out can you help me now

I'm just going to start from the beginning when I initially began utilizing your establishment. My home flooded. Therefore, it molded and had to be gutted out back in March. At that time, we stayed at your Westshore location. We stayed there for months in two suites with my Husky.

We had absolutely no issues whatsoever. We left and went to an Airbnb first in Newport Richey for a month and then Sebring for two months. We reside in St Petersburg and because the travel for my husband to get to his new job on tht beach, was over four hours daily there and back.

We decided to return to one of your locations which the first one was Extended Stay America - Tampa - Airport - Spruce Street. I booked the room through a site. The site had me down for a queen size bed.

So with my experience with you…

The room I stayed in smelled horrible of stale cigarette smoke the room wasn’t cleaned well. Ani I do understand that we are in a pandemic but if you are going to be an extended stay I can’t figur out why they took all the things out of the rooms it might as well be just a hotel room.

I stayed at other places during Covid and I still had my coffee pot pans silverware plates glasses and there was none of that. I booked this room for my sister who came to spend time with me during my situation with my son dying I wanted her to be comfortable .

We asked for another room that room didn’t smell like smoke it smelled like wet dog it was very smelly she kept the room because she dint want to move to another one after driving up from Georgia . We were told that breakfast was different due to…

This is the worse hotel in the world. All of the staff are so ghetto and non professional. They put no effort at all into guest satisfaction. I accidentally left some bags outside and went back to the staff for help and all they did was threatened to press charges on me for criminal trespassing.

Now I understand the hotel is not responsible for left or stolen items, but I was telling them that several guest seen someone take the bag and go inside with it and no one would even look into. later on that evening I was talking to another guest at the hotel that seen my bags as well, I the mean time one of the staff came out the side door so

I asked her if she could please help me she told me she didn't have time to help her guess much less anyone else, in the meantime she told one of the…

I booked a room for a couple of weeks but I was kicked out because I was honest about a issue, I was charged 5 different amounts they lied about everything and one of the employees there was in my room with a friend of mine when I returned to my room..

I was told by a district manager that I would be refunded a couple of days and that never happened. I will never stay there again. They treated me like. ( ---)

We checked in in November because we were homeless and I was battling cancer prostate and bone cancer we started out at 8:48 a night and we went up to 54 but then they took out $200 deposit every time we renewed and of those deposits we have gotten only 400 back and now our rate has gone up from the 54 to $95 a night I'm on disability 70 years old veteran and

it just ain't right they say they can't find my money that they never returned the only money return was one time in the amount of 400 out of 1200 others have done the same and they're keeping our money 913-337-91 03 God bless you p. S.

For 2months we have been fighting roaches.

If I had smoked five huge cigars and peed in the corner on entering I couldn’t make room 134 at the Greensboro location in NC any worse

I made reservations about two months ago for July 17th, 2021 to July 26th, 2021 at the Midtown location in Las Vegas and my reservations were canceled the day of my arrival. I was sent a cancelation letter while I was in transit.

I contacted the location and was treated very poorly by staff. I feel like I should be compensated for the inconvenience and mental suffering. It would be greatly appreciated if someone could assist me in this matter. com.

I checked in on July 11,2021 ... It is now July 27,2021 .. I cannot get my room cleaned. I had to change my own sheets last week .. All I want are fresh linens on my bed once a week and my floors cleaned.

I have purchased the items I need to keep my room clean. Akala at the front desk .. Whom I might add knew I was on the list for maid service last week and brought me the linens to me last week told me today that due to COVID you were only allowing maid service every 2 weeks for your guests.

You should tell your guests this upon check in and I find it perplexing that she didn't impart this information to me last week. She is not a problem solver, she is NOT FRIENDLY and she is lazy. 00 later and I cannot sleep in a clean bed.

Also, there are sink flies in the kitchenette and a roach…

On July 23 hotel located on 401 albertoni Carson Ca I reserve 1 room for 2 nights I check in at 3:10 pm and they give mi room 104,I go ahead and put my loges in the room about hour later Nancy front desk recepcionist call me and told me that my loges were removed from the room and they rent the room another person, I talk to the front desk person and

they don give a good explanation l end up paying 100 Dollars more per night on another hotel, this extended stay hotel is worse hotel,I will never make reservations again on my life.

Bes bugs followed by the "manager" putting her finger in my face because I complained in the hallway for her coming to chastise me for speaking to loudly about the problem. Told me I could get out of "her building". Trust me I did and will never return.

My family had a hotel stay and was overcharged $1500. We were charged after we checked out. After multiple visits and phone calls telling us this would be resolved we are now trying to reach corporate for resolution. It should be easy to approve we never entered the room with our key after checking out AND I have reservations at a different hotel. Please advise.

Extended Stay Newport News , Va Stay was around May 20 and we were charged an addl 1460$ june 1 after paying over $1000 for our actual stay? Thank you for looking into this situation.

7/24/2021 I checked into Extended Stay Norcross 6640 Bay Circle 30071. My room was terrible, the trash cans had not been emptied, the floor was not swept, I found a dirty diaper at the foot of the bed, my room had no towels and

when I asked I was told they were in the washing machine at 8:30pm on Saturday night. I am very disappointed and will not return. People pay hard earned money for comfort and cleanliness. Very unprofessional and a disgrace to the company.

Employees very nice, polite and helpful.

VERY POOR MANAGEMENT. We are here for over a month it is costing us over 3K. They clean the rooms every 2 weeks that is unacceptable. The doors going outside in the back are very dirty. The trash cans smell. the stairs need to be clean the dogs are urinating all over. In the back by the parking lot it is full of trash that someone should pick up every day. The last 2 days there has been no coffee in the morning because their coffee pot is broken. The manager should go to Walmart and buy one so we could have coffee. Last week I went to the front desk at 7am to get toilet paper and they could not give me any until the manager got here. When I spend that much money to stay somewhere ( 3 times the amount of my house payment) I should not have to go and…

Went to front desk to let them Know about them being very slow and non accommodating.. front desk lady turns to me with a attitude

so basically one of the workers stoled my speaker, we haven't heard from them.

At 5am in the morning there was bagging next to us. I mean it was loud this is unacceptable my 7 Year old son woke up scared. I told the front desk all they did was stop for a half hour.

I will never stay at another extended stay ever again and I will be telling everyone about my experience.

Admiral Cochrane Drive Annapolis, Maryland

I have been here for a month and every day has been a shit show. Broken elevator constantly, dirty bedroom floors, no housekeeping the whole time I’ve been here, people above me have been here for over seven days stopping letting a child run around like a madman I’ve complained several times a day every day and they will not kick them out. So I asked them to move me to the upper floor which is where I was supposed to be when I checked in but they put me on the second floor. I get all my stuff packed up I go down to the front desk they tell me the one room that they promised me has been given away and someone moved in last night and they have nothing else to give me only on the second floor which is where I am and trying to get away from. The guy…

To whom it may concern, My name is Todd Gentile and I've had two really bad experiences at your hotels. The first time was in the fall of 2018. My girlfriend at the time Amanda Bartoloma booked a room at your Ramsey NJ location.

Woke up in the middle of the night covered in bed bug bites! They were all over the place. The front desk staff was very helpful in getting us into a new room at 3:30 in the morning. She complained to you and she was given a voucher for a free room in the future.

The second experience was last month. I started a new job in Exton PA and decided I would try your hotel because of the kitchen and how close to my job site it was. It was a big mistake. I work 12-13 hour sifts and at the end of the day it nice to relax and unwind.

Forget about trying to get a good…

First off just like to say that I've been staying at extended stay rio rancho nm. Early this morning I wake up to find that someone had gone through my personal belongings and stoled my credit cards birth certificate and social security card. Out of my wallet.

I contacted the lady at front desk who was extremely nice and helpful I asked her to contact police and she did. This was the second time that I had stuff stolen from me from same room 313.

First time my driver's license went missing. this was at 4am I dint know it was company policy to have one placed on me for reporting a crime. Just didn't seem fair that my wife and myself had to leave for reporting it.

Not sure who stoled our stuff but can't understand why we had to leave and told we could never stay at property again. Thanks…

I was attempting to book a room for at least one month. My house is closing today and I am on limited funds. The reservations clerk suggested I stay for a single night and tomorrow pay for the next minimum of a one month stay.

The problem came when I asked if your company had a secured line (computerized) to enter my credit card information. I will no longer give my credit card information to a human being over the phone again. Your company is not the only one who does not have one but it would sure be great if you did.

I know when I get to the property I have to have a card on file. I don't have a problem with that. And I have stayed with your company in the past. It just sucks right now because I will be homeless for the night with a cat and I don't drive.

My husband was killed in a…

Booked a room for 10 days (7/7-7/17) for my sister and mother who just had hip replacement surgery and cant go to their home with a steep gravel driveway. I received a text message this morning from my mother stating that this hotel cancelled their reservation and they had to leave and to look for a different hotel since they cant stay there due to the room being cancelled.

Mind you I live in Florida and spoke to someone on the phone to reserve this room. And now they have nowhere to go. I am very disappointed and this is not the first time they did something like this to myself and my family when staying with them.

I will not be going back to this hotel. I would rather sleep in my car or on the street before going back. I also voiced my opinion to the manager and contacted the corporate…

TO WHOM IT MAY CONCERN:

My husband, Christopher Hovan, and I, Victoria Hovan have stayed at an Extended Stay in the past. In fact, we stayed for a full year at one in Winston Salem, NC as my husband was consulting for LOWES there. We enjoyed it and felt the comforts of home as promised in your ads.. We are in the process of moving from Colorado to Ohio and needed a place to stay for about a month while looking to buy a home in Ohio. Because of the good results we experienced in Winston Salem and your advertisement from Extended Stay, we decided to book TWO rooms at Extended Stay America, 170 Montrose W Ave, Akron, OH 44321 for 31 days. . One was for us, and the other for our son starting June 25, 2021. It was HORRENDOUS and TERRIBLE experience there. When we got to the Extended Stay after…

I am staying at Boston-Peabody. I was told I would have a rate locked in of $89 per night plus tax. I am pretty much staying 30 days or more. Upon a arrival, I was told by several hotel employees that I could pay each day, each week or however it was convenient to me.

Today, my rate was close to double !! I am beyond pissed at this point. All the manager Linda had to say was when are you able to make your next payment!! I chose the hotel because of the flexibility of payments.

I am homeless due to the pandemic! Do you think I need the added stress when ALL of my unemployment goes to this hotel leaving me broke. This is unacceptable! I am reporting to the better business bureaus as well as other channels if something is not done to rectify this situation.