Extended Stay

They put me in 2 different rooms after booking the room in advance. The furniture was all damaged and the rooms were not clean. They tried to charge me for smoking Marijuana when it was myself and my 4 year old after entering my room before check out time.

The staff was rude and called me a "fucking liar" repetitively. I would like a full refund. There was also rat droppings in the room.

4 hrs later still no one.. instead of building newer extended stays try upgrading all the rundown filthy ones you have. I'm sorry now I didn't stay at Embassy Suites Brea, CA no matter how much the cost..

I checked into Extended Stay 10/31 while in the process of purchasing A home. I have A daily routine of walking my dog in the morning & evening, now that it gets dark around 5:30 the dog trail is dark so I walk him a lot in the parking areas.

Naturally when cars are coming & going sometimes there’s A need to walk between cars to avoid getting hit. Well on Sunday 12/26 the Assistant Manager comes outside approaches me stating someone just told him that I was breaking into cars & asked me What’s That About❓ I’m not A Criminal‼️ I’ve only mind my business & walk my dog during my entire stay.

This Accusation & Treatment of Guest is Atrocious❗️Stay Clear of this place, If this is how management are trained to treat guest it’s A very dangerous scenario. A Complaint has been filed with…

I stayed at 6500 Poplar Ave November 11-14. On November 12th a staff member attempted to enter my room at 2am claiming to be checking for previous guests clothing. Even though I had already been there 24hrs. Upon arriving home I was diagnosed with bed bug bites that occured during my stay.

When I called to inform the hotel the front desk staff was very rude and brushed me off. I finally spoke withe office manager the following week. I was told room 316 would be investigated and I would be called back.

After waiting over a week I finally tried to call him back. I was told by a front desk staff member that an investigation dis take place and that I should be receiving a call. It has now been a month I NEVER heard back from management regarding the incident a refund for my stay or anything.…

I made a reservation for one night stay in Kentwood Michigan because I was going to visit family. We arrived in Michigan only to get a phone call stating that they couldn't keep our reservation because they were overbooked. Plus they couldn't help us find a new hotel because they didn't have a sister hotel in the area.

I am asked why then did they take my reservation and give me a confirmation number. To she rambled on and I hung up on her. That is very poor customer service. I would give you no star's if I could.

There are roaches, bugs, trash, spilled drink behind fridge, drain in shower is broken, the biggest issue is there are several hyperemic used needles lying around and caps along with trash under the bed. Rat feces. I have gotten sick in this room and refuse to pay for this room.

I am working out of town and have not been able to work and have not been able to get paid because of that. Having to sleep in my truck. No one around up front. Can't call because phone is room doesn't work properly.

Down right embarrassing and disgusting. I would like a full refund and compensation for missing work and having to sleep in my vehicle.

Hello!

I am contacting you as I am hesitant to contact the location I am currently staying at. I am a long term guest with two children and nowhere else to go. I am afraid of retaliation.

We are staying at your location in Colonial Heights, virginia. There is a male houskeeper/maintanence person who makes some female guests, including myself, very uncomfortable. His name is Greg. There have been other long term guests that have checked out due to his inappropriate behavior. He is very flirtatious and and spends extraordinary amounts of time "working" in the rooms of female gursts. Hr has managed to corner me and forcibly put a hand down the front of my shorts and up the front of my shirt. I hesitate to say anything to management here due to fear of retalistion and knowlege that he has a…

I'm submitting this complaint due to a withdrawal from my bank account for pet fees I suspect I don't owe. I have a bank card on file and they withdraw $200 on 12-16-2021. I spoke with the manager several times and told her my payments was current and I had just paid a payment 12-3-2021 and the front desk said I was current at that time and

every month I go up to pay it I ask if I'm current when I make a payment. Always say yes but still all of a sudden I have back pay. She trying to say back in March I didn't make a payment which is a lie I am current and always stay current.

I think they need a consistent payment date I been staying at the hotel since February 6 2021. And I never had a problem they see me everyday and can tell me before they just go into my account because I am a…

At approximately 11 15 pm customer with 2 other gals threatened me in parking lot because my dog confronted her dog and her dog yelped she then said bitch learn to hold your dog yelling at me saying g you are out of here tonite I proceeded to lobby explaining to receptionist she said oh girl with red hair she's ok I went up stairs told my husband about customer threatening me he went to lobby to find customer talki g to receptionist aback girl which whom is customers friend I tried explaining but

receptionist just listened to her friend treated poorly by worker

Very upset customer in rm 203 A:) there was a used condom behind my couch in sitting area the tub nor bathroom sink drained missing a lightbulb in bedroom area and when we booked I specifically asked about pool and hot tub being the hot tub being main reason for choosing this particular establishment just to have it locked up for un known reasons

at 2am was in the lobby till 6am when someone showed up so I can get a new one also they have a bad homeless problem here by them always breaking into cars and in the hotel and its is so unclean here and with all the drug deals I see go on here it's ridiculous and also the wifi is so slow and no cameras in the parking lot its sad I don't feel safe here and

neither would you knowing that there are a few homeless in campers by us because of the tracks and a homeless man got stabbed and set on fire and his body was found behind the hotel true story yeah this place is un clean unsafe and shitty management and staff.

I'm not sure if this is correct place for my issue but I'm going to go ahead with it. On Friday November 5th 2021 at approximately 9:30 am I slipped and fell outside front entrance. It had been raining for 24 hours .

I think there should have been a mat covering that area, because apparently that area gets slippery with that much rain. I wasn't running and had slip proof sneakers on but still fell. The uber driver who was waiting for me offered his name and contact info just in case I needed it.

He said I went down hard. At first I thought I was OK, but I wasn't. After it first happened my wrist hurt and it was bleeding, my neck hurt and right arm aas week and couldn't walk without pain.

My wrist pain got better and the weaknesses in my arm improved but my right thigh/ leg pain got…

I have been a guest for 30+ days and today nite prior Thanksgiving I was kicked out for my dog barking while at work. I was also informed at that moment of being kicked out that I never paid for my dog which I was never informed of such fees there's no signs posted and

I was never told at check-in so I need to leave now because of my dog that I never paid for that I was never asked about by staff I asked if I could pay it and make sure that my dog doesn't bark and I was told no I want your assistance with this because I feel like my money is going to be taken from me for a prepaid room so

please get back to me with some help on this matter considering it is Extended Stay staff who needs maybe an in-service on check in policies and also maybe signs posted in your lobbies about dogs and…

My fiancee David Wilkerson and I had been staying there. We booked our stay and paid in full. The manager Stephany Marshall was very kind. She extended our reservation so we wouldn't lose our room and worked with us with payment arrangements.

An employee, Jesse, then told us to evacuate when we were late on a payment after another employee had told us we would be fine as long as it was in before Monday morning when Manager Stephany Marshall arrived. Jesse not only told us to evacuate, which we were trying to do, but he called the police.

We had been paying, I know it was slow but we were led to believe they would work with us. I don't have a home to go to in Austin, or anywhere at this time. The humiliation of calling the police plus the lack of empathy of knowing we would be on the…

I originally reserved my Reservation for Friday the 12th. That morning I submitted an online request for the Following day, the 13th. Then I called above referenced hotel and spoke with Ally at 11:24 . She sd she changed it from Sat to today. Never recvd confirmation of that. After that I recvd conf for sat checkin. Then I recvd a phone call my dad passed away.

I just chatted with Masa at Booking.com., who spoke with property mgr. Asked them to change my checkin to Fri the 19th which they did but wont refund 235.04 (117.52 no show fee for each room). My dad passed away, calling the hotel to change my checkin date was the last thing on my mind at that time. Not refunding the money is just wrong!

Thank you, Dawn Anderson

I arrived at the hotel to check in after calling multiple times and getting no answer, when I came to check in the front desk worker (named Indigo) was SO rude and had such horrible customer service skills that it made me walk out and get a room somewhere else even tho it was so late and I was exhausted from driving all day and

just wanted to go to sleep so I could resume my drive in the morning. She not one time even greeted me or anything and she treated me like I was such an inconvenience and like I was bothering her altogether even tho I'm pretty sure she would not have a job if people didn't come rent rooms there but

she is scaring away good customers. I have stayed here many times and now because of the treatment I received I WILL NOT BE RETURNING.

I checked in the extended stay at 1920 Ivy Creek Blvd, Durham last night. I reserved a room for 2 twin beds and was given a room with 1 bed. After checking the room I noticed how filthy the carpets were and it smelled of smoke.

The trash cans were filled and there was an extremely filthy chair in the bedroom. The carpet looked like it had blood stains and old gum all over it. I was extremely dissatisfied with my accommodations and the poor attention to providing the best services for your customers.

I would never recommend your hotel to anyone. See attached photos.

Ive been staying at this hotel for almost a month and. Ive been using my debit card to put on file. Today the manager says i need a credit card alot of my cards are scratchd up because my wallet was stolen & whoever had my cards damaged some of them.

I cant afford to be homeless so i wAs trying every card i had to see if they would accept it. Because he said it couldnt say debit on it even though it waS connected to a major bank. k.

Now the manager is trying to say i have to check out tomrrow because i tried to give them tampered cards. But they are still useable and can still be used everywhere. I feel like he is picking on me trying to find any little thing to make me have to move out.

I live here and i have no where to go i will be homeless and its not right to single me out and…

The web site says local calls are free yet the hotel on abercorn st in savannah is charging us for the calls and also nor giving us senior discount. To top it off l had to look at a dead body in a pool of blood because of a murder outside my room.

Not safe place to stay and they are shady with the billing. Trying to milk every dime they can for charges that should not apply

45 Junction Rd, Madison, WI…WORST and most expensive hotel I have ever had the displeasure of staying at. This hotel is like a drug addict/mentally ill facility. The hallways always smell like pot smoke, the cigarette stench of people smoking in their rooms permeates my room through the A/C unit.

One staff member…his name is Joey…treats me like shit every time I complain. Tomorrow, I plan to ask for the manager about him. The freak lady above my room has a dog that is completely untrained and CRASHES around at 6:00 am and 1:00 am EVERY morning!!!!

When I complained, the told ME to switch all my belongings to a new room because she is “a long-term resident”?!?! I guarantee she is not paying what I pay to stay at this dump! I will be asking for a full refund for my stay due to how staff…

that this is not my residence and I must have my mail redirected to a PO box? What kinda shit is that.? And where the place is normally at capacity there is hardly anyone here these days which I'm guessing is due to your new managers attitude towards everyone in general

I previously sent this letter of complaint to Extended Stay America using their website. Unfortunately, my letter and issue were completely ignored. I'm hoping this webpage will forward the letter to its correct destination.

Tammy Scalf 405 Fallert Ave Hamilton, OH 45015 (513) 833-6191 tammyscalf@gmail.com 4/28/2021

To whom it may concern: I checked into the Blue Ash Extended Stay America on Kenwood Rd in November of 2019 and checked out in February of 2021. I had been looking for a studio apartment and found an advertisement on craigslist from the Extended Stay America Perks Program. I called the program number and registered for the program. EPP offered me a one-month introductory rate and then a guaranteed rate of $27.99 a day plus tax for the remainder of my stay. During my stay, I…

6500 Poplar Ave, room 125.

I've been asking for room service for over 3 weeks now. I am very confused because initially I was told after 14 days. But since then, I've been told at least THREE times that "house keeping will come tomorrow." Since my time here beginning September 29th, house keeping has not come once, despite multiple requests, and the bathroom is a mess from buildup. They have no regard for my concern and I'm tired of it. Housekeeping was supposed to come today (Wednesday) and yet still, not even an explanation as to why they haven't. No need to go to front desk because it's ineffective, so I'm hoping corporate will give me some kind of refund for the trouble.

Thanks, Daitza

This is a very serious complaint so shouldn't be taken lightly I seen your hotels all the time just in the last two months I've stated three different ones in the Denver area one of them being DTC the temperature center location off of I-25 DeQuincy I'm thinking I'm not going to stay hotels anymore because of the DTC location this was absolutely ridiculous upon arrival I at 3:30 the next after I booked and paid for the hotel I was told at 3:30 that the room wasn't ready and I have to wait an hour so I waited to the hour and I was told the room wasn't ready I have to wait another 30 to 45 minutes about 35 minutes and

I finally got the room then I took all my stuff and put it in the room received a call it was an emergency family emergency so I had to leave I left did not come back until…

DO NOT STAY AT ESA!!!!!

I am overwhelmed with the complete lack of customer response of Extended Stay America guest relations. All I can say is DO NOT STAY AT ESA.

In the midst of trying to find a place to live in Nashville, TN I have had to spend hours dealing with an issue that causes more and more problems for me because ESA, a huge corporation with 600+ hotels, cannot remove my credit card number from another person’s “folio”!!!!!!!!!!!!!!

Yes in our 2021 technological world, once your credit card number is wrongly entered into someone else’s acct it is irreversible and no one at corporate can do anything, the hotel can’t do anything, and the district manager can’t do anything.

My card was charged 976.19 WITHOUT my knowledge or authorization!!!!!!!!! That’s because the person whose…

Was told that early check in was an option with an applicable fee. Arrive at the hotel at 1:30pm and was told that nothing would be available until 2:30pm. I called at 2:30pm to check and was then told 20 more minutes.

I Understand it takes time to clean rooms but if early check in is not an option then it shouldn't be offered.

they came to me and told me I had a balance and I said that I don't know how wen I pay weekly. i don't have no problem paying it but I feel like someone has did me wrong and charged me and now there trying to cover it up.

its my wife and kids staying with me and we just want some kind of assistance. 31st and then I had a free week come along and then next thing you know they say I owe them a couple hundred. and some change. please please help me

my husband was there a year he spent over 14k. when he requested a bill because he needed it for housing support due to unemployment ending. we noticed pet fee charges for my emotional support dog. manager said even though I did not live there the moment the dog stepped foot in he was being charged dog fees.

I reached out to customer service and was told we were also charge double occupancy. after I called customer service they told my husband his room rate was going up. and no one from customer service has ever followed up w me.

the manager initially said my husband could stay for 63. a nite. but after my call she raised it. 00 rage

I love this hotel and can't afford to get into a house at moment but just cause she's having bad day DO NOT TAKE OUT ON THE people who stay here and pay her salary........

I have stayed here at the extended stay on Oak St & 48th St since June 2021. I always ask for a month and I pay every week on fridays. I went in October 1st to pay for the next week.

Everything went fine I paid and left. It is now October 7th and now management is telling me my checkout was today and they are going to lock me out and charge by the hour if I didn’t pay or extend my stay.

I’m confused because I specifically told them I would be paying for the week. Leslie told me it was a computer error and now I got to pay for the next 8 days which is $589. This should not be put on me.

The women at front desk should be held responsible. I don’t got the money for 8 days. I always prepare for the $489 I always pay every Friday. All I heard was excuses. I don’t think this is fair and needs…

I booked 3 months for business in port charlotte florida. My room is on the 4 floor. it was absolutely exhausting lugging 3 months of belongings , groceries etc. Up and down 4 flights. Your team sent a letter stating it would be fixed no later than 10/4/21.

It is still not fixed. This is unprofessional and unexceptable performance. My third stay will not be with your company.

The room was nasty, smelled like dog urine. Toughed it out due to being so tired from drive. Then was meet with attitude cause I wanted to leave the next morning. 00. That's not right! Having second thoughts about you guys from here on.

But will never go back to that location.

It showed that there were two pools one indoor and one outdoor. Since the covid pandemic I decided to call to verify and make sure that the pools were open to hotel guests. My decision for booking this hotel room was solely due to having a pool.

As I stand in the lobby in my swimsuit. 5103599533.

When entering the hotel the hall smelled like cigarette smoke but I made the reservation before I went to hotel. When I went to bed after taking a shower about an hour pass and I felt like something was crawling on me or it just could have been my skin was just dry so

I continue to try to get some sleep but it was getting worst as I was laying down in the bed. So I got up to go to the restroom I noticed bites all over my body and my face.

So I went back to the bed and looked under the sheets and there I noticed bed bugs were all over the sheets, headboard, wall and lamp tables just everywhere. I told my family to get up and I called the front desk the young lady Sasha night manager came to the room and took pictures of the bed bugs everywhere.

She would not give me another room because…

I AM A LONG TERM RESIDENCE AT THE BOCA EXTENDED STAY AND HAVE BEEN TOLD ON SEVERAL OCCASIONS ITS INDEPENDENTLY OWNED SO WHO EXACTLY IS GOING TO HELP ME BC IM BEING MISLED LIED TO AND EVERY TIME IVE ATTEMPTED TO RESOLVE THE ISSUE IM PUT ON HOLD TOLD THEY HAVENT HEARD ANYTHING NO CLUE BLAH BLAH YES IM EXTREMELY UPSET BC IVE BEEN A GREAT RESIDENT ALWAYS PAID ON TIME ETC I AM OWED TAX MONEY THEY CONTINUED TO CHG ME AFTER MY 180 DAYS AND

A MONTH AGO WAS TOLD BY MNGMNT 1WK THEN IT TURNED INTO 2 THEN 3 N NOW A MONTH STILL NO MONEY RETURNED AND EVERYONE IS CLUELESS I WILL BE MOVING SOON DUE TO THESE ISSUES AND VERY MUCH WOULD APPRECIATE MY MONEY OWED AND IF I CANT GET A RESPONSE FROM SOMEONE I WILL CONTACT MY ATTORNEY BC THEY ALSO HAVE A PROBLEM WITH REGULAR ROOM CLEANING ROACHES HALF WORKING…

This incident was yesterday 9//21/21:

My name is Tenia Christian. Our complaint is against GM Audrey Megerdichian Extended Stay Monrovia, California. Around 1:30pm today she accosted my sister Deborah Christian-Lepera in the hallway near our room, #231. Audrey and Tyson (staff) were coming out another room near ours, and Audrey screamed and hollered at my sister because she wanted to return a dirty towel, which I asked her to do, since she was going out. It looked like it had blood on it. So my sister spoke to Tyson. Audrey screamed at Deborah and said that she has a lot of nerve complaining about a dirty towel since we always send down dirty towels, which is a lie. We're a bit OCD on cleanliness, ask the housekeepers. I even clean the whole laundry room before I use it. She did this in…

99 I have to pay 60 for a room that is not livable this is my second attempt to contact someone from corporate and no response this is very unprofessional and I have had enough some please call me or email me to take care of this matter or I will take legal action this is my number 919-884-0258

My complaint is very poor service, and not at all what is advertised for the particular location where I stayed. I have stayed in several Extended Stay locations in various States. this location in “Norwalk, Connecticut “ was the worst, and the location I stayed at the longest.

My stay has been for more than two weeks and I asked That my room be cleaned and linen changed today while I was at work, and when I got in, it was not done. I have not asked for any other thing of service to my room since being here and the first time I do after two weeks it doesn’t get done.

Many of the staff members are rude, and there is never anyone in place when you go to the front desk, and guest are dialing the number and just waiting for someone to come back to the front. The laundry facility has broken…

My boyfriend was living at the Extended stay at 5610 Vineland rd Orlando, Florida. He was arrested on 8/15/2021 from the hotel. Since then I have been trying to get his property left at the premises and I’ve been given the run around.

He is currently still incarcerated with no bond and no attorney. I have a notarized power of attorney ( notarized) but they say it’s not enough. Problem is they are saying that they will be trashing his property on 9/15th today is the 13th .

00 worth of property and they probably already stole what they wanted because the manager stated that the police took a lot of things which they deny.

I am staying at the Extended Stay America in Hanover Park, IL. It is a horrible place - I wake up every morning with a headache because the air is stale. My first week here I woke up very early before sunrise. I walked outside to get a breath of fresh air and there were empty whiskey and beer bottles standing in the parking lot.

There are two clerks I definitely don't like - one is a woman who acts very prim and proper and will only give me the towels back I return - for example - if I give her a small dishtowel as opposed to a larger one, that's all I get back - is a small dishtowel. There are often loose threads and strings hanging all over the towels - whether they are bath, hand or dishtowels. The other is guy who grins a lot and exits the front desk area if you say anything that he…

I have five complaints all about the Northridsge Ca. hotel. 1) The hotel chain advertises extensively that the occupants will be at liberty to cook fresh meals. This is a falisy. As when one attempts to cook the smoke alarm will trigger.

Not only is this irritating the amount of trouble is hardly worth the effort. rarely can one even get the so called complete dishes and pans to cook with or eat off of. 2) On almost every occassion the Internet is touted as being available for free again even the manager Derek says at best its totally undependable.

And Don"t count on it. This makes doing business communications nearly impossible I could not even make one call from my Apple I - 11 phone 3) The entry keys fail constantly and its down again to have the key remade over and over again.

4)…

I wanted to extend my stay on 08/27/202 but was informed that I was no longer allowed to stay on the property. 02. 52. Upon further inquiries, I was told that they charged me for the room despite the fact that I checked out before 11:00 am.

This is just wrong and fradulent.

Then manager here is a horrible person. I am not the only one has noticed this. I have filed a complaint. My room is horrible and I have been paying for it of course. No need for such nasty ness. Something needs to change.

Or I will shut this place down. She needs to go. The other workers are great. But she’s a horrible person. I’m being nice in what I’m saying. She needs to be fired.

Greetings, I have been a guest and contacted worker at the extended stay Tampa Beaumont center. I worked at the location on 2 separate occasions and have had an issue with my compensation for work done to be sent to my bank account.

On August 29 a office workers name of Lisa reassured me that I’ll be getting my pay and I still have not been paid, clearly a wage violation. I will be going public and to the media with my verification video if this violation is not corrected this week.

Bed bugs

Stayed Aug 28-29. Had 3 rooms. Had roaches and was awakened at 4am being eaten by bed bugs. After debating for about an hour with front desk, we were finally moved to another room. At 4am we were up washing clothes (at my expense)dogs, our hair, and showering.

Was given 3 receipts for 3 full credits. My bank received 1 full credit and 2 partial credits. I want my complete refund. I emailed pics to Mr. Luis, mgr. He’s ignoring my calls. Was told by front desk that a refund was given already.

I had other expenses as a result of this(medical and cleaning) but only asked for a full refund. I need this handled. Spring, Tx property.

This hotel is old, misleading advertising on the website.

go outside at 130am to get my blood pressure pills and got locked out until 7am when the maid showed up. No one at front desk the entire time. So I sat in my car for the 6 hrs and had to drive 800 miles the next morning.

How can a hotel have no front desk staff at all during the night????

I want to know why I never got my 3 mouths worth of taxes I pay that I'm supposed to get back by now I been here since February and I became a resident in may but never got my money back the manger page is not doing her job I payed $350 every week since may and she just says I will look into it now my toilet leaks and

she not fixing it and there is water coming out the bottom of it. She lets homeless people hang out and drink and do drugs in the parking lot and there is beer cans and needles in the property how can you let one of you're establishments treat any way the people in the front desk and manger is rude and disrespectful.

The building is full of mold too inside and outside.

These are the worst places to stay. Don't do it. My company has us stay here and I wind up staying for long periods of time. Every one of these places has problems. The washing machines don't work and they don't work for weeks on end.

The rooms are commonly dirty. The grounds are dirty, especially on the weekends. They don't have maintenance on site over the weekends so if something breaks or get plugged your sol for the weekend. They have to have corporate approval to get anything fixed.

The staff in some of the places are horrible! Mean, attitudinal, uninformed, unwilling to help. I've seen managers talk to people like t heir stupid. I saw one get down right prejudicial with one black couple. The funny thing was she was driving an old pos while this very nice couple was driving a…