Extended Stay

I am a contractor for a trucking compliant based out of Texas, came home on my home time and stayed here for a few days during that time. Had the worst experience the door was so loud all night every night slamming open and close with kids coming and going all to the same vehicle, and having vehicles pull up to that vehicle and make deals as well.

Was so aggravated, let the front office know multiple times which nothing was done and it still continued. This place is drug and prostitute ridden and run down and dirty. Even one of the housekeepers looks like a tweaker. The front desk lady, old lady with grey hair was so rude and definitely does not belong in this area because she’s so rude and makes slick comments even towards me I wanted to say something to her as well but

she looks like…

I truly dont know where to start. I booked a room while in the Hospital. Id been hospitalized for almost year. Lost my apartment yet thought how peaceful it would be to check into an extendastay a acclimate plus go through OT/PT while resting PEACEFULLY.

This stay has been the complete opposite. Im currently calling Lawyers to see if I have a case. Im disabled and booked a room appropriate. When I arrived to check in, first I was taken aback by the appearance of the property then the Office I knew I made a mistake!!!

It was obvious this extendastay was NOT going to be anything but low to lower class. The management who greeted me was beyond friendly& helpful. Yet over charged me & wasn't sure they had a disabled room available. Ok, no problem, ill work w/them until resolved. He found a…

im getting a lawyer cause this is wrong

Since the day that we got here we have been disrespected! I filed a complaint with the BBB and extended stay corporate the second night and nothing was done. Myself and my children are homeless and have been living here and i feel that we have been truly discriminated against the whole time.

The lady Jackie at the front desk is disrespectful to guest and argumentative. i reported it. I asked for kitchen dishes and was given a cup with forks, spoons, and steak knives and a frying pan. I asked a few days later for a pot and she told me that she had given me the dishes already and I told her what she gave me, and she became argumentative again.

3 weeks later after I saw a guest with all kitchen stuff i asked why didn't i get a dish rack, when I asked, she said that I didn't ask which was a…

I have four children and on Friday the 13 th their father punched me and blackened my eye at their site on march ln however I paid for reservation from 04/29/2022 to 05/15/2022 from 05/15/2022 to 06/02/2022 and now the staff here tells me my stay can not be extended I made a police report the guy has not been bk here since the incident. No one is refunding me any motel money nor do me and my children have anywhere to go to please help I'm doing my best to stay positive and humble.

called to make reservations and a young lady by the name of (Octavia) at front desk of the extended stay america in clearwater fl. was very rude and Beyound Disrespectful and ghetto and un professional she doesn't represent you guys company well at all and should be fired Expeditiously was very rude and highly Disrepectful doesnt take her job serious at all.

I wanted to reserve the conference room in their main lobby area. I tried several times by visiting the lobby desk. I was told, I could not do it now, need to talk to the manager. This was April 19 an ongoing, with no response, until April 29th, in which I was told the same response.

I was told to come the morning of April 30th, the day i needed the conference room. I did not trust the staff, because, I had to order food, plus 12 to 18 people were invited. I was afraid if their answer again is no, I could not return the food plus, getting intouch with 18 invited people.

PLESASE HELP ME UNDERSTAND THE POLICIES ON RESERVING THE CONFERENCW ROOM. I DID CALL TO MAKE AN RESERVATION, MR. FERNANDO TOLD ME MY RESERVATION WILL NEVER BE GUARANTED. I COULD NOT UNDERSTAND THAT RESPONSE, ALSO. i can…

We needed a place to stay for the night and I usually go thru third party because of the deals, so Suburban extended stay caught my eye on a deal, so I took it. While doing this I made the reservation online and went out of my way to put more money on a card because the hotel requested a $100 deposit.

So I did that and went to the hotel and nobody was around there was a note on the window of the front office and it said to call a number on there so I did and some gentleman answered the phone and I told him we were there at the hotel and I had made reservations, so I'm explaining this to him and I'm left on the phone with none there.

And some guy comes in and opens up the front desk roll-up window and he takes care of us so we get in our room, it was already late and we go to sleep, wake…

My booking: check in on April 11th. My credit card was charged $770.98 this date. Subscribed to enhanced wi-fi on April 12. Paid for a month of enhanced wi-fi. My second weeks charges were applied to my credit card $806.17 which included the enhanced wi-fi. Booked an additional 2 days on April 23 as my schedule has changed. Was charged $301.13

I'm disgusted with this hotel chain. I booked a two week stay and didn't have the basic wi-fi in my room. I complained to the front desk (Christina) and was told to call tech support. After what seemed like hours and numerous tests, your tech department determined I was in a dead zone and said I should request another room or at the very least speak with the front desk.

Christina went round and round with me why she couldn't change my room, so I…

Roach infested @ the Greenville SC location. Rude management and employees. Stranded and have little money to get another hotel. They need customer service training.

The night of February 18th I.checked out in one of hotel.located in Fort Lauderdale Fl.and I have been charge $300.for the 19 of February and never stayed.Please I need my money to be refunded. Send me a gmail.with this issue.Please.

0p

Made reservations for two rooms from April 2nd to depart on April 6 (one room) and April 5th other room. I had asked at time of reservation for a crib in one room for a one year old. I was told no problem.

I called again before the trip just to verify that a crib would be in one room. Again told no problem. Upon arrival the clerk at the desk said that they have NEVER had cribs. This was about 10PM. We had to immediately go to the nearest Walmart to buy a crib.

I was directed to call the Chester Lane # which I thought I had called (661 exchange) I was mislead by Extended Stay into believing that you would have a crib on site at arrival. I will never consider Extend Stay for a trip and will advise family and friends to not book a room at Extended Stay.

Very bad experience and I feel…

I would like ro complain because Extended Hotel in Anehim, CA canselled my reservation a couple hrs before i was going to check in. And they didnt call me directly. They had priceline call me to cansel reservation. Yes i understand i got my reservation thru price line but because of that cansellation i lost of family time together with my Son inlaw ans dauther that arrived from Navy. Stationed in Wuam.

I lost and also i had to get money from my pocket AGAIN to stay at another hotel.

I been staying here for two months at the location 7750 NW 25 St Miami Fl 33122. I had lost my home and need a place to start with my family comfortable.

I have the monthly rate from the beginning which it’s meant to be paid weekly as I was told but sometimes I have partial payments and it’s hard for them to accept it or don’t want to help people in my situation that are practically homeless.

I had never been behind on my nights or never had I owe any money. Always up to date. I am even going to receive help from Camillus for the hotel payment which I am eligible to receive just finishing up with the paperwork but I’m always threatening by the manager of kicking me out.

I was even told that I will not be able to extend which I don’t even understand why if I had not missed a payment…

This was at Extended Stay America at the Brea, Ca location, The room was dirty and the dresser drawers were nasty, my sister couldn’t put her clothing inside those dirty drawers AND the smoke alarm was hanging off the wall, and gross black hair on the counter, obviously it was never sanitized.

Also the front desk person never told her you would have to request a coffee pot and no bottled water provided in the room. We did not know this and when I spoke to front desk person about this she said ‘oh I meant to tell you you would need to request these because of covid. Oh come on!

That dirty nasty neglected room was high risk for covid! This is not acceptable, none of this is. My sister flew in from Oregon only to stay in a dirty unkept disgusting room for an outrageous price. I will be sure…

Extremely horrible customer service and rude very unprofessional

October 1st 21 to present day I have been a customer in Lynnwood WA. I'm a disabled elderly minority woman placed by dr and DV advocate. October, 21, old white mgr at Lynnwood told me, I can only be therd for 28 days and I have to leave.

Then, a black woman with long braids was rude to me, I didn't know why. I did say, I'm sorry I'm not here to piss anyone off or get in anyone's way. But if you prefer I leave I have to talk to Stephanie about it.

Both of them left the hotel. Now, it's a black woman with braids is at me harshly, rudely, loud and stern, saying, ruby, scolding me and pretty much rudely saying I have to go. I get it that I've been getting extensively harassed and not wanted in the building and I do feel it.

Yet, I see all the other older people getting to stay as they've…

the manager Talia Bell at the 3531 wake forest road location needs to be reevaluated on. She was living in room 119 for months. ( she still is) Customers would complaining about her music being too loud and the fact that she would throw parties inside the room.

She was Smoking weed in the room and doing powder. She wasn’t staying on the property because of her man ( that was a lie). She would have guys going in and out of the rooms at all hours. She let a wonolo man ( who was working there for months ) also live on site For awhile.

Her and the other lady Shareka in the front steal money from the company. Between talia and Shareka and a few others they have probably stolen thousands and thousands of dollars without reporting it. They have fake rooms in the system that they don’t report,…

I reserved a room at your Wichita, KS location for 3/26 - 3/29. The purpose was to attend the Regional Sweet 16 at the Intrust Bank Arena. Because we were traveling from Joliet, IL I contacted the hotel to ask about early check in and was told that it would be fine and no charge after noon.

I was instructed to call the location ahead of time to assure that our room would be ready. On 3/26 I called the location when we were an hour away as instructed. I was told at that time that upon arrival, my card would be charged $218 for the stay (which was fine) I was also informed that an additional $200 would be charged as a deposit.

I explained that I had not been told that at anytime during the 3 weeks after the reservation was placed, even as of the day before when I called to make sure that…

My complaint is about the rude and poor service that I received while at the 4515 NC Hwy 55 Durham, NC 27713 location. The employee that was working at the front desk on Friday March 25th 2022 at 6am was extremely rude to me.

I wish that I could give you her name but she didn’t have a name tag on, much less anything that showed she worked at your establishment. She was only wearing a black hooded sweatshirt with the hood over her head.

It was ten minutes past 6am and the door was still locked and it seemed to me that she had an attitude when she had to open the door. I was watching her from the outside when grabbed the handle, she rolled her eyes and proceeded to take her time to open the door.

When I was let in I let her know that I had extended my stay for another day online. The…

The manager and her crew is trying to get extra money from me and others by saying that I owe $600 when I pay my bill every week on Friday. I have contacted the residents help people there 5 times only to find out today that department is with this ripoff also.

Talia Bell the manager here at the Wake Forest Rd (3531) site, Raleigh, NC has threatened to call the police on me if I don't give her $600 for rent I don't ole. These young girls are trying to strong arm the residents and it's to the point of someone getting serious hurt.

I want a copy of this to reach the CEO Sonatham S. Halkyard.

I no longer live here in the Tacoma extended stay across the street from Tacoma Mall my friend still lives here they refuse to do her key so that she can get in and out of the door they're being very Petty they're locking the main door so no one can get in without a key 24 hours a day they refuse to give her any toilet paper any garbage bags or any linens.

She is 3 weeks behind in payments and they're trying to give her a $5,000 bill with no explanation why it's that high the main manager is being a real mean ass and he's very rude and he States your business in front of everyone walking by he does nothing privately he is not professional at all

Wouldn’t take my id because it’s not a card id i had a temporary id that’s a paper copy from the dmv. Still valid.

front desk gave me another room. That room had dirt and debris all over the carpet lo luggage carts it was raining so I decided to stay in first room I was tired. Front desk assured me that someone would be coming to give me a mattress pad, clean sheets and pillow cases but didn’t come until the next morning.

I had to sleep on towels. I called front desk and complained . They told me the manager would call but never did. Walmart grocery carts all over the property, dog poop, and trash everywhere but in the dumpster. Trying to upload pics but it’s saying the file is too large.

Nobody offered to resolve my issues. I feel as though I deserve a free night. Maybe even 2.. How can a cell phone pic be too large to upload. This property is a health hazard.

If I could give this place less than 1 star , I would except Maintenance and a couple of the front desk staff are great. The manager runs hot & cold. Sometimes she's nice other times she's rude. I have been here 4 months and my stay has been good and bad.

The good: Maintenance is really good and quick abt fixing things, housekeeping is friendly and helpful. Front desk gets busy so sometimes forgets requests, but overall provide good customer service. The bad: I'm being charged a pet fee for my ESA dog, even tho I have documentation, Extended Stay doesn't recognize emotional support dogs, only service dogs, doesn't matter if you stay here for weeks, months or years, they raise/lower the room rates based on their occupancy.

So, if you have a room rate of say $50 when you check in in…

If I pay $218.74 for my room for last night and today.So why want the manager let me stay until checkout in the morning.

I made reservations three weeks ago after talking with the assistant manager and I was told that yes they Honour Our Florida a program for people faceing Homeless I spoke with the the young lady that took my reservation an she said that yes they will Accommodate me and my wife I have TBI and my wife had three heart surgery with in last.

Six months and we have no where to go we are not free loders I just want what was understood ibetween she even made it afordabl I received my SSI check and we came right here. God bless.. Ps the photo of the mop water is what I cleaned up sweep the the floor and I have more..

I was racially profiled, overcharged, disrespected, and dismissed. The elevator has a sign that says it will be working in a month;the sign was dated a month before i arrived. I have been here over a month; its still not fixed.

because of course, they had "nothing on the first floor". They roam about your room while you are away, and make very aggressive threats about smoking in the room; they even have other guest make the threats too. on the go.

The little flat nature bars, the dry muffins, and the weak coffee should "Go". The one janitor is "tasked" to drag bags of rancid garbage juice throughout the stairwell. There is also a "Maude-looking" lady that just kind of hangs out on the second floor.

She just appears, and then is gone. There is a large dog that lives directly over the…

Hello

I have been staying at this hotel (Fremont/Newark, CA) for years and I have never encountered such hostility, bitterness, and unprofessionalism from your guest representative as I did today. If this was a script for guest service training, it would be denied for implausibility.

You have lost a customer. I will probably boycott all of your Extended Stay Properties from now on. I would suggest some retraining about how to deliver professional service -- without threats.

I checked into this hotel about 5:20 p.m. I was gone in about 15 minutes.

I was assigned Room 527. For some reason, the security lock was on the door. I could not gain entry into the room. I went back to the front desk to report the incident.

The "guest service rep" told me that I was mistaken and that she "had…

My son is staying at extended stay and I am paying for his stay there until he can move. My son is mildly autistic young man. He has been staying there for nearly 2 months. Today he came home from work to find his xbox and games as well as personal items from his drawers stolen.

We declined maid service so no one at all should have been in the room. To boot, someone ordered wi-fi and charged it to the room. Beer and and bottles were found . What did the hotel front desk say when he came down to report the theft. Absolutely nothing.

Didn't even offer to change his room. (He did file a police report). I called the Guest relations department and he basically said there's nothing that can be done other than ask for a change of room or check out and go to another location.

Does it not bother…

The manager ( Ron ) at The Extended stay on 2601 Appliance Ct Raleigh, NC 27604 United States keeps talking to all the young girls in a sexual way. There’s one customer in the hotel who keeps getting into fights but he won’t put them out because she has proof of them texting back and forth.

But his excuse is that “they’ve been here too long so they can’t. Please go and ask a bunch of the customers and works there. They all know what’s going on. I worked for 3 weeks and quit because he was being “too friendly”.

Middleburg Heights OH Sonya is the absolute worst person ever. She is so disrespectful and rude. I had an argument with her telling her she needs to treat me with respect I'm a customer not her kids so now she won't take my calls when I have an issue she will completely ignore me.

I have told management and they won't do anything due to Short staff. So would you rather be a little short staffed or have nobody stay in hotel due to her

My name is Alita Copney and me and my sister Robin Copney made a reservation on 01/09/2022 and our room number was 238. We found out that the room was infested with bed bug and roaches . We decided to leave the hotel and get a refund.

Some how a apple green shopping bag with kitchen and grill utensils with price tags still attached was left by mistake in the bottom cabinet in the room. I called about it early that morning . I asked to speak to the DM his name is Chad H.

I left my number several times and the people at the front desk kept hanging up on me and my sister when we called to retrieve the bag. I am so discussed about the customer service I have received the at this 4919 South Miami Blvd ,Durham North Carolina.

To make a long story short I called about the bag less than5 hours…

Well my toilet plugged up on Friday. lol.. I moved up from Boca Raton Florida. And was here till spring until I buy something. Always paid my rent on time what do you think may be taking this long ?.

I don't know what to say do they want me to moveI?.?. l.

On 2/202022 I fell outside of the property and when I proceeded to inform the front desk I inserted my key to find it did not work. Instead I had to crawl on the ground because my knee was injured and go to the front entrance.

I am lot happy with the hotel not being able to make accommodations for me. I will need to seek medical attention due to this.

On Monday ,February 14th 2022, I returned to the hotel from the weekend. I discovered the ceiling above the bathtub sagging and leaking water. I proceeded to the front desk. I was told by them that there was no maintenance people and that it would be a while before it could be taken care of.

I have inquired about this multiple times. As of Saturday, February 19th 2022, it is still sagging and leaking. I am headed home for the rest of the weekend and would really appreciate it if it was taken care of before I return on Monday, February 21st 2022.

If it is not possible for this to happen I would like to be moved to a new room and a discount for my inconvenience. Thank you, Jim Pastoor

Dear Sirs,,,

I have my since my January 28, 2020 extended uninterrupted stay here in Room 227,,, my booking agents' reservation from February 18, 2022, thru March 25, 2022 at a weekly rate of $493.00, as an already increased rate per night rate of $70.39... But Dawn Larson, the manager, has in her system at $80.39 per night. My rent is due tomorrow February 18, 2022, for the next period. I do not pay State Room Tax, after over 2 years. So can you intervene immediately, so I do not overpay tomorrow? I will provide Dawn a copy of the timely reservation verification at issue.

Michael J. Collins Room 227

Hello,

Drove 12 hours and arrived at the Clarcona location around 9;30PM.

Checked in with Savon, (very nice), went back to our car to retrieve our belongings. Up to the 4th floor, opened the door, stepped in and what did we see ALL over the room, not in just one area Cockroaches and other flying bugs. Disgusting, went back down and requested our money back.

Had to scramble for an affordable place to stay for the night and regroup.

We are musicians and came down to work, and needed an affordable place to stay that included a kitchen. Now we can't find anything that fits into our budget, as we need something for 22 days. We will now have to cancel our performances and return home. Not what we expected to have to do and lose money too. We are a small family owned company trying to still…

Ok last month my boyfriend and I well we wasn't getting along and I couldn't get ahold of him to pay the rent for that week so they said since he ain't showed up called or anything else we have to leave. Ok no problem I get over there to get my stuff he shows up big argument so I left and left some of my belongings there.

I called after I realized I left my Roku and a bag of clothes and I called like 10mins after leaving and the manager there said she would put my stuff behind the front desk well all my stuff is gone I mean name brand shoes I worked hard for so I could get them.

2 pair Chuck Taylors Aeropostale shirts I mean I thought they had to hold ur stuff for 30 days they didn't hold it for 30 mins. I'm mad bcuz I don't know why they would hold my stuff anyways bcuz I didn't even…

I can not believe the way I was treated at the extended stay 4450 Hollywood blvd. Cassie Ferguson trespassed me for no absolute reason there was no reason in the slip as well I am still unable to go there to see my daughter and never heard back from corporate I will be taking this up to higher authority

I don’t complain about things but this one situation I have a complaint America Extended stay in ridgeland ms well upon arrival everything was great the main manger was very sweet but then the assistant manager she walked upstairs came to our room when there are other people upstairs told me and my husband we were smoking in the room gave us two options get get out or pay a 250 $ smoke deposit when me and

my husband hasn’t even smoked in the room but the hall way did reek of cig and paint thinner someone else was smoking me and my husband got blamed for it I feel like we were targeted and tryna be robbed we already paid deposit of $100 then $579 for a week we were planing on stay a month but after this I will not be spending another dime with NO more American extended hotels waste of…

I have tried to send my message through ESA contact portal and have heard nothing for months! I don’t know who else to contact or how to get a hold of anyone by email. But I booked a 1 month stay at your ESA Roanoke by the hospital and signed up to receive your 20% off, we only stayed 3 weeks because the ESA ended up having bed bugs.

We were offered another room but we decided to leave and not risk it after talking with the cleaning lady and watching them do bed big treatments on the bottom floor as well. It has been well over a month and we still have not received our 20% back on our first stay with your company and was told by the front desk that we didn’t qualify for the 20% back promised during our stay.

Then you send me an email saying I can receive 40% off my next stay of any…

The actual living area is more than sufficient and the view of a pond across the street is pleasant. What is truly amazing is the toilet. The issue with the toilet wouldn't bother a woman, but I'm a guy. I'm 75 years old and I have NEVER encountered a toilet like this AND every room in this hotel has the same toilet.

When I sat on the toilet seat to do poop, the seat was so low that my penis touched the water! TOUCHED THE WATER!! And I don't have an extra big penis. Is it possible to be comfortable pooping with one's penis bobbing in the water?

" A short time later, I found myself in an elevator with another guy and asked him if he had a problem with his toilet. And, with a serious frown, he said yeah. And I said, when I sit, my penis touches the water.

and he said, yeah, same here. I…

80 and given a room 109. Moved to room 105 about an hour later. The phone in room 105 did not work. Asked front desk for a working phone several times and was told by the desk clerk that she was busy ans it was not a priority because she had others to assist.

My husband did not have a cellphone and was relying on the room phone as he was just discharged from the ER. I called the front desk and asked if she could get. Phone from another room. The sams clerk said she would go get a phone later and it never happened.

Maintenance was not working today January 16 2022

I have been in this hotel for almost three months with no issues causing no problem all to be harrassed by the assistant manager over my payment due on the day it was due she announced my business in front of other guest which was embarrassing and followed me to the ice room which we beyond ridiculous.

I always make my payment here even if it’s a day or two but always pay. I do not appreciate this kind of treatment or harassment or embarrassment in front of other guest. This assistant manager whom by the way can barley speak English has no reason to treat me this way.

I have never complained before but this was uncalled for and makes me feel very uncomfortable!!! Please do something about this!!!!

The manager is letting hackers and thieves stay there drug dealing lying to corporate office about me having a repo guy looking for my car that got totaled hidden cameras in my bedroom and bathroom and Shelly the manager calls and harasses my husband boss at work trying to get him fired cause we reported to the cops about hidden cameras from this guy whose been stalking me for 5 years drives different vehicles every day with fake plates made us sleep in a room with the toilet floating the bathroom and

use the bathroom down the hall instead of another room twice she did this to us poor manager relationship and rude staff except for the housekeeping there great they try really hard but no one else does anything that hotel really needs someone who knows what there doing instead of letting…

Jorge Roman was a tenant at your location. He was there for almost a year and he was evicted when covid unemployment ran out. Jorge went to management and begged for you to work with him. You evicted him. I contacted your corporate office and you never called me he had to leave his food, dishes, air fryer, toaster pots and pans, trash can along with other valuables.

Middlesex county had passed an ordinance that you were not allowed to evict him. He suffered mental and physically due to your illegal eviction. He sold all the valuables he had to stay there even one more day. He laid in the bed at your hotel crying and spoke of suicide qnd he had medical issues such as diabetes and was unable to utilize the heating pads and baths that helped him soothe his pain.

I would like to advise you…

Horrible experience with reservations. They messed up my reservations and then did not honor the original. After many hours of working with them they refused to honor the original reservation that I had record of before their representatives messed it up.

I cancelled all 6 rooms and took my business elsewhere. We have many choices. I will not recommend your business to anyone.

The maintenance man stole my clothes he waits until me and my daughter leaves the premises and then he goes into my room with a key pass without my permission I told them I will clean my own room ,but they disregard me. As I was leaving I left a bag they return it, but stole half my clothes also he was trying to get into my room with my daughter there and scared her. They need to be held accountable for there actions i want my money back asap

I'm very upset i relocated to tx from Alabama and was staying at the es off Greenville Ave. I was there almost 2 months and never was a problem worked all the time paid on time I met a guy around there he kept coming around n seemed like a ok person then

2 days before Xmas he was having a bad day and was outside throwing a temper tantrum to himself when I seen him I went n tried to calm him down the lady working that day said he had to leave and I was ok with that him n his son left awhile and then came back and the lady let them through n back to my room they came his son told me the lady said he seemed fine n she let him back in I'm not sure what all he has going on besides not taking his meds but

on xeve he started with me I called the cops myself and waited hours n hours for them to…