Extended Stay

I Booked a room one month in advance to stay at your extended stay located at 6605 NW 7 th street, Miami Florida. I booked the room from 7/24-7/31. The customer service representative I spoke to to book the room informed me that the extended stay had actually been remodeled and that I would have amenities such as, full functioning stove, microwave, laundry facilities, pool, etc.

unfortunately when I arrived to the above location I was in shock and couldn’t do anything but cry, I brought my 55 year old mother, my daughter and my son. We arrived to the extended stay, the first thing I noticed was that the only person standing oat the front desk was extremely rude and not knowledgeable at all about the booking.

He gave me a key to my room 326, gave the wrong direction on how to get to the…

I stayed at the Extended Stay in Annandale VA and the first night the overnight person was not nice and he checked me into a room with bugs and I had to go and buy bug spray and bleach for my room . The phone in the room didn't work and then the WFI was not giving to me .

S o the nets day I went down and talked to the young lady I told her what my issue was . She told me that she was going to let her boss know I was ok and my nexts room would be discounted .

00 with the hosptail discount . I am not sure what type of discount that was because that's nothing so last night 7/28/2022 I went back thinking things was going to be different nope that night shift guy picked the room for me and didn't ask me what room I wanted .

He gave me a king size room and I had my two kids with me and they…

i am along time customer an i had a problem with the gm kelly walker she whould not help me with my problem that they reverse my bank card which i been paying on time an no problems but she therat mesaying hey am going to kick u out i dont care an she seen my card was ok but did not help so i am a panthers football chef trying to get a apt but

am staying at this property an i been ther a long time so i am hurt with how i been treated chef vinnie carmichael 2154302193

Hi my name is Cynthia Cox and I stayed in one of your hotels on Main Street in Kansas City Missouri on Sunday July 24th 2022 and I was here for my mom funeral and the hotel I stayed at was terrible. People was loud and they were running up and down the hallway people I didn't even know were knocking on my door and I told the person who worked 1st shift Monday morning and she was really rude and she said she don't have any thing to do with that

Rude clerks. Dysfunctional website. Dirty. This is America's WORST Hotel Chain. AVOID LIKE THE PLAGUE. 0

Hi, My name is Angela Parker and I am staying at an extended stay america at the moment. My son was going down the stairs and was badly hurt on the stairway railing. There was absolutely no help from any staff!

They said to go make ice in the provided ice trays in the room. They didn't offer a bandaid or even ask if he was ok. A cleaning women said they do not have a first aid kit on site.

The front desk people lack descent human compassion.

Hey I been staying extended stay for a year I been having problems with this hotel I have videos and pictures to prove my room is mild dewing and been complain to the front desk manger she swear she going to fix it now she threatened to sue me because I won’t pay weekly now yall website says day by day or weekly or monthly but that’s optional decision now she threatened me and my family I have two small children and we been dealing with this issue

My room on the 3td floor had fleas. I was bit up by them leaving month long red spots on my legs and back. Bought to flea traps and showed the front desk the fleas. They did nothing for 3 weeks.

In that 3 weeks I fogged the room 4 times. Shampoos the carpet w a machine I purchased, washed all of my clothing at my expense. New Manager arrived at site Hillsboro Portland, and gave me a room on floor 1.

I washed all of my clothing again and moved items that would not carry fleas to new room. Set up traps in new room, you guessed it, fleas in new room. Bought a $200 vacuum that reached under bed and also bought a $200 remote vacuum, more flea spray, etc.

Manager finally had 3rd floor room sprayed said hotel would wash all of my clothing and move my stuff up there last weekend. Checked w him…

I just wanted to say thank you Extended Stay America for all that you For me

I booked a reservation for the surburban extended stay in pensacola fl near the navy base. When i tell you it was absolutely horrid to see when i arrived. I didnt feel safe at all neither did my husband. I wouldnt even get out of the car especially with my kids.

I wasnt allowed a refund. I was there for my son to be seen at sacred heart. This was just added to my stressful stay. We had to spend another 150 for another hotel. The least couldve been to refund me.

Parts of the sign were missing, drug deals going on outside, grass and vines growing up the hotel, and the roof was tarped. This was terrible to even look at! We couldnt even imagine how filty the inside was.

My family came to Irvine for a soccer tournament this past weekend and were bumped from the Irvine Spectrum location to the Lake forest one. It was by far the absolute worst experience I have ever had at a hotel.

When we arrived to the second hotel, we were given the room key only to see that we had 1 bath towel for a party of 4 and the room smelt terrible, and the bathroom fan was louder than a Jet Plane. We went to dinner, came back to the room to sleep as we had a soccer tournament bright and early at 8am the next morning.

At 11pm, we were awoken by stomping on the floor and a profanity laced rant that went until 2:30am. I made several calls to Security, the front, desk etc. until I finally had enough and called 911. At 2am, after the police left, the TENANT, proceeded to launch loud…

Experienced the worst Hotel stay ever!!! Stayed in Blue Ash, Ohio Hunt Rd. For almost 2 months as a means of temporary housing and it went from bad to worse. High turnover rate of staff which was apparent. Very unprofessional and unclean halls, stairwells and trash everywhere. Free Breakfast? Wrong!

Had excuse after excuse as to why for over 1 month. Sure looks like somebody had their hands in the cookie jar & that’s why no breakfast! If you should ever Corp. watch out because they retaliate by telling lBOLD face lies, anything to get back at you and try to justify getting revenge by putting you out at 11:30pm. Why be so petty?

00 for phone calls that we supposedly made on the room phone. Never were we told until after they conjured up a fake call log w/ no dates only phone numbers and…

now I've been living in the same room for over two months going on three spending thousands of dollars a month. Getting back to my embarrasing and rudly discriminating experience I had to go thru. As I walked down the stairs to greet my guest that showed up in town to visit me that I havnt seen for years as we get back to my room my room phone starts ringing and

I called back the front desk they tell me my visitor needs to bring her identification to the front desk. I was puzzled and I agreed per my guest not even 1minute passes by I get a knock at the door same rude personall she tells me that I owe and

I need to pay or get out after I just paid 500$ earlier and tells me I need to pay advance a whole week or I need to vacate the premises and my guest needs to leave and I questioned her…

You have 2 people "working" the front desk at your North Austin Tx location located at 16950 north Interstate Highway 35 Austin Tx that was called for a noise complaint. They responded to the call rudely. Then then proceeded to come up to the room and ask my fiance who she was and why she called.

I was at work at the time abs in the phone with her when they knocked on the door. This all took place approximately 1:15am. The male worker started berating her about calling and arguing with her about why she called.

Kept saying he couldn't understand how the noise could bother her if she was asleep. I told her to tell them I would speak with them when I returned from work since my name is the one on the room.

The whole time I could hear the female worker in the background trying to argue…

When we arrived at Extended Stay America in Elk Grove CA to check in on our 3 day reservation, Assistant Manager Melissa McFarland appeared combative from the moment we walked in. As my wife proceeded to head for the restroom Melissa immediately stopped her from going claiming there’s no restroom when in fact there was IAW our previous stay there.

Melissa then asked us if we had pets and we said we had a turtle and she says only cats and dogs allowed not turtles. Confused I ask her what was the difference knowing ESA ‘s website showed pets are allowed.

She became agitated and with a angry tone of voice stood by her statement that we can’t bring the turtle in and threaten to kick us out of the hotel when I kept repeatedly questioning her rationale behind that decision. She continued with…

After getting linen after a week of staying in the Extended Stay in San Antonio, I descovered that the bed sheets were covered in bed bugs and I got covered in bed bug bites. The shower facet was constantly leaking and the housekeeper was aware of the problem

July 12, 2022

Re: Extended Stay America 1760 Pembrook Dr, Orlando, FL 32810 Phone: (407) 667-0474

Booking dates: July 9 thru July 12 2022 Rooms: 310 & 313 To whom it may concern; I am filing a claim against the Extended Stay America due to the fact that our room was inhabitable. First, I would like to notify you that my trip to Orlando was not for pleasure. I live in Tennessee and I received a telephone call that my daughter was brought to the Advent Hospital emergency room with severe abdominal pains and after running test she was diagnosed with stage 4 cervical cancer and immediately admitted to the women’s cancer ward. This was a total shock for everyone as she was never sick. Needless to say, I immediately booked a hotel on Priceline and left to drive to Orlando. Upon arriving in…

7/9 Stay filthy carpet, moldy bathroom ceiling, air conditioner smelled like mold when running, no toilet paper in bathroom, visible stains on bedding we arrived late due to playing softball all day if it was earlier when arriving I would have demanded a refund and left ! We were tired I never walked around without shoes as the flooring was filthy.

I have pictures but it won’t let me download I respectfully ask for a full refund to my credit card ! We won’t ever return to an extended stay hotel and won’t recommend one ever ! Since Covid I thought the cleaning procedures were in full force but not here very sad and scary

Poorly coustomer service and rude worker in the morning shift

Address 3214 Churchland Blvd. Chesapeake, VA 23321

Management would rather argue with the customers, would rather say stuff is fixed when it did not get fixed.

Rooms infested with insects and bugs, not enough fitted sheets for all the beds, no room cleaning service (even though you pay for it) have to pay for wifi when it’s garbage.

Can’t enter through side door, older style building would rather you enter through the main even when COVID is still seeming to be an issue in the state.

Something needs to change before this building loses business.

to whom it may concern.

I only have one complaint someone is smoking and my suite smells like smoke; I am allergic and Ive told the front desk at least 3 times. Ive also heard this person that is smoking was also noticed walking into this extended stay while smoking and this was also reported. The person smoking is still here. I am a transplant and living here while I look for my forever home. It is close to work and convenient to everything. The staff is wonderful and for the most part the the other residents are considerate. I don't want to be penalized because my suite smells like smoke when I am not a smoker. I want to remain anonymous as I need to stay here for at least 2 months and I pay weekly.

Thankyou Marie

They used my deposit for a extra day with out my permission but I'm pretty sure is a felony I already have a case number what I'm waiting is for somebody to contact me as soon as possible please case number 32552994

We stayed at Baltimore-Timonium location on 6/25/2022 for one night. We have never stayed at such a filthy hotel. The floors were so sticky that we had to wash the soles of our shoes when we returned home. It was a nauseating experience and we couldn't wait to depart.

The bathtub and toilet were dirty and it was to late at night to search for another hotel. This was a horrible experience.

The extended stay America Arlington Tx 76006 the manager there is rude and vindictive. She rented me out a dirty horrible room. She was yelling at her housekeeper which we’re doing a wonderful job and one of them quit. She then proceeded to further yell at me because I wanted a better room then refused my refund due to her incompetence and attitude.

Avoid this place by all means the manager brook is an horrible human being.

Upon arriving on July 1,2022 at your Sacramento-South Natomas location I walked into the front lobby which smelled of Canibus smoking. I was then informed by the front desk girl that they didn't have the room with double beds that I requested on my reservation that I made over a month prior to the stay.

I felt Inshould have been contacted prior to arriving if this was the case. I was traveling with my elderly father and need two beds. The receptionist said she was going to call another location to see if they had which after traveling I was not looki g forward to going to another location in unfamiliar city.

The clerk quickly changed her mind and asked why 2 beds were needed. I explained then she said she would provide us with rooms side by side. I agreed with hesitation but didn't want…

We have stayed here over 30 day’s! Never received our discount starting 7 days into the stay! Your handicapped room is a joke! Every door is a death trap. The first night I fell so hard just trying to enter the building.

I hit my head so hard I should have gone to the hospital because of blood thinners. You hit your head it can cause bleeding into brain and immediately die. Your shower is a joke along with a death trap, it isn’t for the handicapped!

We've had issues the past 2 days with the same worker . Front desk as of now 2:59pm June 28th 2022. Yesterday it was a 103ﾟ outside my truck Sometimes overheats when it's high temperatures . I was making sure I had water in the reservoir.

She came out and told me I can't work on my vehicle. I told her I have no tools out here to be working on my vehicle I'm putting water in my truck . I've been here a year and a 1/2.

And have asked permission to be able to put oil and water in my truck as needed as long as I'm not working on my vehicle with tools and it stays minimum they have OK it. She seems to want to pick on me now I feel like she found out I'm Ukraine and now has issues with me .

She was very disrespectful yelling at me in front of other guests. Day one of 3 Incidents in the past 2…

I checked in Saturday, June 18th 2032 for a 13 week assignment for work. This is my second stay at your facility. One in Indiana and now in Richmond. First of all, the elevator has been broken for 8 months, according to the desk clerk. I'm on the 3rd floor. The mnger has no idea when the elevator be up and running. 2nd my roo. Had no chest of drawers, no dresser, which makes a stay such as mine difficult. Also my room had no alarm clock, when I asked for an alarm clock. The clerk said they had no extra clocks. ??? I am paying 495.00 weekly. I clean my own room, have my own towels, supplies and such. When will the elevator at the Richmond base be fixed?? 6807 paragon pl Richmond VA 23230

Thank you Glenna Ypung 276 219 3358

I left a electronic charger plugged in the wall socket and housekeeping did it return to front desk . I call to see after several hours . The manager Zach was very defensive and disrespectful. I asked if I could get the room clean after the toilet over flowed with fecal matter .

the room was infested with roaches and I told the Zach and let him see. Why did they rent this room out to me and why was my property stolen at this location?. Highly upset!!! Please do something about this. Thank you

We have 1 washer and 1 dryer that works for 20+ rooms. When I inquired at the front desk she indicated that they are serviced through another company and to contact them to obtain service. I have since put in a call and waiting for a call back.

It has been over 1 hour.

Toilet was filthy- wrote our name on tank lid , dried substance on lid, electrical socket broke, hole in shower wall , recliner was broke, cobwebs hanging from ceiling, dirty plastic cup laying on floor between beds, sidewalk was NOT cleaned off of the snow/ice. Sidewalk was broken and roommate fell when she hit the piece sticking up.

Broken nose and destroyed her glasses. NO ONE AT THE FRONT DESK OFFERED TO HELP US. In fact, they would not come out from behind the desk!! And they wouldn't make a report out. My roommate was bleeding profusely. I've called the manager( Laura Nally) several times but she wouldn't return my calls after the 2nd call.

She did refund my money but apparently she told Priceline I never checked in. Now, I'm dealing with them. None of this is acceptable. I do have…

Keep in mind, I travel for a living and have stayed in hundreds of hotels.

First off when I arrived and walking to my room, there were wires literally hanging from the ceiling but they've since fixed that. They only have room servicing every other week! There were no pots/pans dishes, cups, utensils, garbage bags or dishwasher detergent in my room. One lamp doesn't work. Half of the washers and dryers didn't work in the laundry room. Don't put trash outside your door. IT won't be picked up. And if you're a smoker, there's plenty of space to smoke and no where to extinguish your butts. Hope you like littering. Stairwells literally have dirt in them and haven't been swept. I've been here 6 weeks

Now I travel for work. I'm in IT. Been Doing it 40 years. Now their Internet went down while I…

Checked in June 2. The persons in the room above us is constantly banging and stomping on the floor. Sometimes sound like people are fighting. Call front desk, she told me she'd go and talk to them. Afterwards the noises got worse.

Whatever they was doing was rattling the walls and doors here. I called again. On another day My son went to front desk to complain. I called again, the same thing. They haven't done anything to rectify this issue. We've had to deal with this every day since the 2nd of this month. Today is the 11th.

I've even called the police and they informed me that they don't come out for issues like this. I've recorded the noises we're dealing with here. To show how bad the noises are. They're disruptive to us. Can't get any rest with all of this going on.

The Extended Stay Manager racially profiled me, my Son and granddaughter accused them of being drug users, and accused my granddaughter of a prostitution for solicitation. He charged my credit card, I asked him to reverse charges he didn't and demanded us off the premises.

This was an act of racial profiling, discrimination, stereotyping and making false accusation. I asked him/Sean to reverse the charge and refund my monies and he lied then brushed me off. Sean isn't a profession drug therapist, specialist in assessment of behavioral science of prostitution, rehab counselor or mental health.

He lied and said my granddaughter solicit the security on the hotel also which was a lie. This has forced us a unnecessary, uncomfortable and unaccommodating circumstances and hardship, and need to…

please see attachment

My accommodations at this establishment has been the WORST experience of my life while having to stay in a hotel. Everything from RUDE customer service, unkept rooms, Loud guests.. Children crying, dogs barking and NOW LOUD music in the parking lot right outside my room as if there is a block party taking place.

I will NEVER use this establishment again!!!!

Please look at the picture of the pool. This is definitely an eye sore coming into the lobby. This is the Jackson Mississippi E Beasley site

I am disappointed in this place. Me, my mother and my 12 year old child prepared to stay at this hotel in Virginia. For my daughters cheer competition. Upon getting to the room which they could not find and carts to help us with our luggage.

The entire hotel reeked of all kinds of smells. When we got to the actual room we realized we did not want to stay because the hotel was dirty and smelled. I went right back to get a refund. The lady at the front desk gave me a refund with no problem, considering my complaints.

A couple days later I see a charge on my credit card for $250! They have a nerve to say it’s for smoking in the room. I feel robbed and bullied. I reached out to the hotel and they said it was nothing they could do.

We expected to cook in our room. I was told the boss said there were no dishes, pots & pans or anything. A maid said they were all given out and sometimes stolen. There are no lights in a couple of fixtures and no extra toilet paper.

We had planned to be here for the weekend, return home for an appt and come back for an additional 45 days. WE WILL NOT BE RETURNING. We have no intention of staying where we have to eat out every meal for that long.

We are in the area for my husbands health. The advertising shows full kitchen amenities. We could not even get a cup to heat water in the microwave. We believe we are entitled to at least a partial refund. We definitely will not recommend this place. Bil & Barb Frederick

I had by far the worst experience in a hotel I have ever had. This continues to be a terrible experience with no resolution or response. This makes what occurred worse. I will start from the beginning. We booked a hotel at Extended Stay for my daughters graduation.

This was booked a few weeks in advance. We got there and were told there were no King beds. We reserved that and a roll away bed. We were told to come back and maybe a King room would be cleaned.

We came back after about 2 hours. The Lobby was a ghost town. My fiancé rang the bell and we patiently waited. We waited over 25 mins and rang the bell a few more times. I then had to go back and track down an employee in the office who was just sitting there chatting.

We finally got an employee who said she was brand new. This happens.…

I have stayed at this extended stay for 15 months on a program thru rebuild florida. I have alwas had 2 dogs( small) andi checked out last wedsday and a week later they charge me $70 twice for a unknown reason.

I paid pet fees on time cleaned my own room while still paying $100 per month pet fee. and this is the 2nd time they just go into my account and withdraw money. i dont think i should be paying anything if any they should be reimbusement to me i paid pet fee on the 13th of may

Room not cleaned nor garbage emptied during entire stay. Toilet ran ceaselessly unless top was removed. 2 days water was cut off in entire facility while pipe was repaired. Pipe was leaking when we checked in and when we checked out.

This place really needs lots of repair/maintenance. This place needs more personnel. The personnel I encountered was very helpful and extremely courteous.

i had a reservation on Saturday May 14th at the following location - 2498 Stearns street, Simi Valley - upon arriving with my 2 children it was indicated that the reservation was overbooked and they had no rooms available. it took me 3-4 hours to find another hotel with an increased cost to me of $150.00+ and farther away.

the issue i have - is i was told to contact guest services for compensation which i did on May 14th and May 16th, both times it was indicated somebody would be calling me back within 48 hours - i have not yet received an email or phone call.

it would be greatly appreciated if someone could contact me in regards to this matter -

thanks,

Ron Shaw 909-268-8114

Hello, my wife and I booked with one of your locations at 12359 Hornsby Ln., Newport News, VA 23602 for the dates of 05/27 through 05/30 (checkout). We decided to book with your hotel mostly for the convenience of a kitchenette. We were in town for a family gathering and decided instead of buying food 3x/day for 3 days, it would be wiser and more cost-effective to have the option to cook our own food. The family gathering was on Saturday the 28th later in the afternoon. Because we had been traveling all night on Friday the 27th to get in town, we were looking forward to resting during the day on Saturday.

Per our email confirmation, check-in began at 3 pm. We arrived in Newport News, VA to check-in at approximately 11 pm. Upon checking in we were notified that our room was not yet…

I stayed in Extended stay America from April 30th to May 21st with my confirmation number # 161741512 and they took $50 deposit during check in process and On May 21st , During checkout they said that $50 will be refunded to you within 2 business days . Now , they are saying that we cannot refund you $ 50 and it adjusted in current bill.

This is completely unacceptable . Need solution for this.

Room was not cleaned. Trash dirty linen everywhere. No toilet paper. My husband went to the front desk and I had paid with a credit card and stayed there were no other rooms. I went to talk to the front desk and he wouldnt answer the phone for customer service.

We slept in a dirty room with no clean blankets or toilet paper or clean linen. Luckily we had our own blankets. Room was already paid for before we arrived. 58 back to my credit card. Worst hotel and customer service I have experienced in 48 years

I have been at the Portland Gresham site since 10/15/20 I would say I would have given this place higher marks because staff from GM has been exceptionally good. This is now over shadowed by this they gave me a sheet of paper claiming I owe 19000 plus.

I about died I am 72 married disabled vet abd I have all my receipts. Well thier accounting is crazy I have been paying in advance dice day 1

No carpet (cold feet) Maid service every seven days? Rate online much cheaper than in-person No coffee maker in room I drove by the hotel several times before locating it, as trees blocked the sign! Limited TV channels

We have been outside for an hour waiting outside to check in. We have our kids in the car and all. If they couldnt give us a room why would they allow me to pay

On may 3rd to may 17 my husband Marcus Dawson got a room. We're having a couple issues with the cleaning ladies and Kayla the general manager. My husband's friend George got a room here and he invited him to stay with him for a couple days the key no longer worked and he went downstairs to ask for a new working key and

there was issues with the front desk helping him out to point that Kayla decided to kick them both out last Saturday.. we went and got our belongings yesterday and Kayla was constantly having Rebecca check on Us timing us before she called the cops to say we were trespassing when we got permission to get our items.

Upon leaving Rebecca mentioned that she's done this to five other black couples and this is ongoing due to racism and that we need to complain. She also stated…