Extended Stay

On the date and time of Sat, Oct 29, 3:00 PM. I checked into your business establishment and parked my company vehicle into your parking lot. In addition on October 30, 2022 around 11:30 Am I went to my company vehicle and upon review there were damages on the right side of the company truck.

I brought this to your company agent or front desk manager attention and requested the footage from the security camera where my vehicle was parked which in turn he refused to assist me in this serious matter.

We had high hopes with a new company and newer management that this place might have improved although the cleanliness did the employees and their management have yet to stand up to par. As a hospitality employee myself I would expect that gas complaints be dealt with immediately I was assigned Rome 119 where above me the kids were so loud throughout the afternoons and

evenings and middle of the night that my spouse slept in the car five of the seven nights that I paid for not to mention that several times front desk had been told about cars parking in handicap spots without a handicap placard when my wife herself has a handicap placard and could never Park in it because of other people's pure laziness these placards are handed out to those of us in her handicap for medical reasons when…

I've been living in a hotel for over 2 years now. The manager that runs this hotel is running it into the ground. She won't remove 4 residents in a room that 3 other rooms complain about. They graffiti the walls outside their room. There are witnesses.

22. 25. There are thousands of cigarette butts littering the grounds. The room we are confined to on the 4th floor was so dirty we went to Walmart and bought a swiffer to clean the floor. The staff is incompetetent rude and RACIST.

THE fire escapes are filthy to the point of disease. Please call me from corporate. My next call will be to Tallahasse to the State of Florida DBPR. LLOYD TUTTEROW 941 565 4583

My complaint is mainly towards the General Manager, Kaylan Striggles, at Extended Stay America Northlake. Although the hotel itself was absolutely nasty, infested with roaches and the room being dirty, I also had such a terrible experience with Kaylan.

From the beginning, Kaylan was very unprofessional and rude towards me and my wife! He would always be sure to inform us of his position (General Manager) and that there's nothing anyone could do if they had a problem with his behavior. We politely spoke with him regarding the infestation of roaches and he promised he would take care of it; However, he ignored the request and carried on, terrorizing us and other Guests. My wife overheard him bragging about how he walked in people's room and how he had so much power over people's livelihood.…

Stayed one night of two at Denver tech center Oct13/14.. the place is a DUMP… this hotel should not even be open. Changed rooms once because air did not work.. they are trying to do repairs etc and the smell of fresh paint was nauseating..

I left at 5 am and tried to cancel with no luck.. manager never called me… someone knocked on my door at 2am.. I did not feel safe at all.. please visit that location.. I want a refund

My complaint is for the Extended Stay located at 11177 Katy Highway, Houston, Texas. I am a traveler in my line of work so, my assignments usually are 13 weeks in length. I reserve my room for a month at a time.

I usually am satisfied with my service at the Extended Stays but this location needs new management. My first complaint is about the broken elevator that has not been fixed for some tome now. I stay on the third floor because that was all they had available.

Had I known the elevator would be down this long I would have gone elsewhere. Yesterday, while hauling up my three loads of personal items, three flights of stairs, I twisted my ankle. No body offered to help me not even to hold the door for me while they watch me struggle with my items.

When I ask about the elevator getting…

At 7465 High cross Blvd, at approximately 8:20pm to 8:30pm on Tuesday Oct 18th I walked in the lobby to take my towels and wash clothes to retrieve fresh. I heard the woman in the back having a personal conversation of some sort so me and my co worker waited patiently and I believe she seemed upset and with a stern voice of authority she shouted don't just wait here you need to say hello,or is anyone around or excuse me!

Not to just stand there waiting, probably due to her conversation on her personal call being interrupted and I said to her it sounds like she's being rude and unprofessional. She proceeded to be very rude and it's on your cameras at the lobby she said the hotel wouldn't do anything to her basically she said she can say and do as she pleases.

Please help her understand…

I checked out early my reservation was from September 13 to the 30th I left the 24th so that’s early was told the refund would take 10 to 14 days October 11 I had not heard anything so I gave them a cough they said a check was issued but was being held due to an audit someone would get in contact with me within 24 to 48 hours here it is the 14th and no one has contacted me do I need to call the better Buettner office

On Thursday October 12, 2022 I decided to reserve a room at the Extended Stay located 4701 Westhiemer Rd. Houston, Tx. My company is nearby, and was having an event so I wanted to someone close to freshen up and stay for the night. Also, there was a fall promo so I decided to to take advantage. I did expect 5 star Ritz Carlton, BUT I didn't expect hourly motel either. Upon my arrival I noticed it was a little sketchy, But hunched my shoulders and thought I was just being over the top.

As I checked in , I did notice there was a certain caliber of people that gravitated to this particular property, but again that had nothing to do with me. I was there for one purpose.

When I asked for ice, I was told there were ice machine but the CVS next had some.

Once I entered the room I knew I made a…

I am not a guest at this place but I have a a friend there. I visit occasionally. He has a service dog and it was attacked by a pit bull that belongs to another guest. This same dog has attacked two women and bit a 2 year old little girl.

Nothing was done about it. The women were told stay in your room and don’t make any problem, don’t call animal control let the manager handle it because if they called anyone or caused a problem the manager will make them leave.

Most of these guests are long term guests. There’s also been a shooting at this place. My friend is paid up until January and the manager said the same thing to him. Stay in your room and away from those people and their dog.

These people are allowed to go as they please. Because of my friends dog being attacked he is being…

I told the front office numerous times that my room lock was broken that there were no towels there is no phone no remote and I am getting bite marks that I. Emobile. I will have to go to er to get it looked at and for the price I paid for a.week this is onsird

There are roaches in the room

20 Braintree night shift is a joke. It's a circus!! Employees Park in the front taking up unnecessary space for guest. They're all over the place with no formation as workers. Property is being stolen but the sign says,v"they're not responsible" ...

Because it's the workers who's stealing and vandalizing people's property.

I started working for extended stay Waco. I was one of two house keepers. I had another woman come apply because we needed help. So one day I get to work and the manager Vanya calls me to the office and accuses me of stealing linen saying that the girl I had apply said she seen me walking out with a big black bag.

Which she did I was taking the trash out for the simple fact it was full and it was heavy the reason I went ahead and did it is because a couple days before that the trash man which is an older man asked us to please not to put the trsh downstairs for him to take out if they are to full or heavy cause he can't do it. the reason I did fill it up is because I was working on the third floor they keep the bags in the office area I had already been coming up and

down stairs three…

The night clerk APRIL was extremely rude and would not help me with getting me fresh towels or anything on my list of amenities for my stay. The night before all she could do was run down the young woman who checked me in.

Two nights in a row she has been rude and unpleasant. This woman does not have any business dealing with clients. It made me cry. Now I'm mad and this company is doing it's self a grave diservice by keeping her in their employment.

When we got to this hotel our room smelled like dogs!! The smelled like marijuana. We overlooked this went to shower, when we dried off we had a face full of dog hair. It took them 2 days to give us another room and also to get pots, plates and silverware.

When leaving I accidentally left my LBJ speaker there. I called for 2weeks no response. I finally talk to Mr. Brown the general manager. He was very rude and unprofessional!! He told me that’s not his problem and if he wasn’t there it wasn’t his problem.

I ask are you not gonna do anything about it and said flat out no! I told him I was going to do a complaint on him and he told me good luck and hung up in my face!!! Someone needs to contact me ASAP!!

That speaker cost me over 200 bucks. I want my speaker or my money!!!

Told assistant manager about the roaches in my room on September 16 here it is 21 September and still nothing has been done it was bad enough that the first room I was in the tub was leaking and I slipped and fell 3 times and when I asked to have 911 called and to make an incident report I was told that I had to call 911 and I couldn’t have an incident report what kind of crap is that I will not be staying there again

I visited a guest at extended stay in fresno, ca and was attacked in their parking lot. I tried several times to get the camera footage from them and got "manager will call you back" and a lot of no responses to it. Terrible.

My name is Elaine Gibson my husband and I reserved a room at 727 McGavock Pike got to the property and they were unable to accommodate us they suggested that we call Expedia Expedia will call them and confirm and then they would switch to another hotel that was able to accommodate us I immediately paid $195 cash deposit on the spot which I am now made aware that they're not supposed to accept cash I was only on the property for approximately 45 minutes before we got the new reservation never did I use the room at the McGavock pipe location however the general manager left and

refused to come back and give me my deposit we are only in hotels because we've just lost our house car and all due to a fire we own absolutely nothing have no money to put on the deposit for another room and nowhere…

The hotel in hillside put my husband and my baby out because they said he was on house arrest and he is not, this is hassarment and jugdement, i think this is so unfair and it does not say anywhere in the policy that os says he can not stay. This is horrible the was they treat people and my husband had a child with him.

Well I reserved a room I was in Tennessee and I reserved a room for 3 months because I had some business I needed to do in California and I have a dog Upon arrival they had me in a bottom floor and it smelt so bad and it was so hot that day record heat wave going through California the room Smelt like a dirty hamster cage The air conditioner didn't work and

moved me to a room upstairs 2nd floor It would recommend going somewhere else if you want a nice hotel I mean beach and ball is nicer than this is ridiculous There's people on drugs in-and-out all night loud found drugs in the parking lot and on the stairwell my dog almost got it Or not cool and Also this place has a kitchen at and they are supposed to provide you the amenities like the toaster coffee maker dishes pans and

the They…

Hello,

I am a resident at your establishment located at: 11827 Lackland Road St Louis , MO. 63146, US I have been long term guest here, since the height of the pandemic. At, first I was able to get linen and bathing essentials. Somewhere in the process of getting clean towels has become an issue. We are given: 2 Full Towels 2 Hand Towels 2 Face towels 1 Floor towel as of late this can never be gotten in on a single trip or request. Now mind you during the pandemic for the most part room service has been suspended, You still need to retrieve toilet supplies and trash bags. It has gotten to the point of being told to call the front desk to check if they have them, as I watch the surrounding empty rooms being serviced. I am told there are towels and such for the empty rooms but, not quite…

After 3rd room change,0 if it wasn't after midnight an I knew my way around, I'd sleep under a tree. No towels at 1145pm drugs found in toilet as it was stopped up the smell omg. Third room, dog barked for 2 hrs....nothing offered off room rate not even an "at a boy".

I have to tell you that if I could give negative stars, I would do just that. I am a long-term guest at the hotel in Arlington and I am being harassed by the management because I have too many things in my room.

They do not understand why I have so much and they really don't want to hear any reason why. I had to move on 13 November 2021 because I could not get an apartment. At the time I was jobless and only had my social security.

My former landlord decided not to renew my lease. I had no money to move and nowhere to go. This is a legal issue of its own but it resulting in me getting a "did not pay rent" entry on my credit report, which made getting an apartment impossible, so I have been stuck there until this day.

Add the insult of having rates go up to the point where I am using my…

I have some family/friends that live at the extended stay on Sacramento st. I visit them almost fives days a week to check on them and help them. I'm probably the only person that comes there and actually follows the rules by waiting in the entry way for them to come get me.

I'm always respectful and I don't loiter litter or do anything wrong. I was there recently and needed to take one of them to the hospital and I went outside to wait for one of them to get back. My phone died and I was unable to call anyone in the room to come out and get me because the person I was waiting outside for hadn't shown up yet.

The lady working (Jessica) was absolutely out of line in how she treated me. She asked me what I was doing there and I told her waiting for this person to get there because we had…

Paying for long-term stay for almost three years due to being an agency travel nurse. Not to get anyone in trouble but I have only asked if that my toilet could be properly fixed for the time that I have been here.

I have had towels on the floor to soak up water from the leaking toilet. I have repeatedly told management to no avail. I would like to continue staying without reprimand, or leaking toilet. I have everything else. Please help!

Thank you for your time. I had no choice but to complain.

I was assaulted by one of your employees in albuquerque at the airport location police report filed and said employee was charged with battery

I have been at the Ontario, Ca location for a month now. I received a call yesterday (after a month) that there was a payment issue. What the problem was that she saw declines toward payments or were a couple days late.

I tried to explain to her the reason for this is my cards fraud protection. The final result is that all payments were made, my balance is zero. There was just an issue with my card, thats all. She said she cannot extend me anymore.

I dont think she realizes what the issue was and did not realize I have no due balance.

Also if it was a big problem why did it take a month for her or any staff to tell me. I would of taken care of the problem instantly. I need to stay here desperately for at least another 2 months.

- Bottom line all payments were made- I have a zero…

On 8 29/2022 I reserved a room with priceline for extended stay in auburn Hills Michigan on 3315university Dr. For a two bed room queen size room upon check-in I was in formed that they extended stay didn't have a two bedroom room for me and my quest that was the first inconvenience cause I booked a two bed room queen and

they only had a one queen so I humble myself and checked in well when I checked in the room the room was not like the brochure description there was NO CUPS ,COFFEE CUPS NO DISHWASHER, NO DRINKING GLASSES THE FACE CLOTHES WAS STAINED AS WELL AS THE DRYING TOWELS THEN TO ADD MORE YO MY INCONVENIENCE THE BATHROOM PROVIDED NO HOT WATER FOR ME IN THE MORNING BEFORE I WENT TO WORK I AM SO DISPLEASED WITH THIS STAY I HAD THERE I EXPECTED WHAT I PAID FOR AND

INSTEAD WAS…

Got the new manager here threatening to evict me for non payment of rent when I have provided to him or pardon me the manager before him a letter from my rental assistance saying that I have filed for it and until September 30th nothing can be done till they receive payment or until September 30th and he just threatened me over the phone phone the sheriff's coming to throw me out.

He's not only doing it to me he's doing it too a lot of the tenants telling them that he doesn't need a court date that he can do what he wants to do he's very rude first time he came out from in the back no high no hello no nothing no name tag on ask for some towels which I never do because I do my own he sharply says to me I need to bring down my dirty towels I said I did he said where did you put them well…

I have stayed in three different hotels in Dallas 2 weeks, Portland 2 months and Ashburn currently three weeks. In all 3 I had zero services and had to ask each time for basic room service. Here in Ashburn I was told they're not allowed to give out paper towels or deliver anything to our rooms.

My BB battery died in my remote and I had to replace my own battery. Have only he adv service once regardless that I reminded them. It seems no matter what city I'm in, all your properties are sub par in hospitality recently.

And I travel a lot.

Room dirty upon arrival. Hairs on blankets. Dirty carpet incompetent checking personnel. Poor services. Worse hotel experience in 50 years of my life.

Unsatisfactory conditions June 4- June 5 Conf#: 6030265942 Would like a call back 817.682.0634

The extended stay In cokeysville ,Maryland ,the way they talk to people alone is mind blowing I’m a black male and I hate to get ugly but this front desk bitch had the nerve to fuss with my man over some towels We ain’t get ,now it’s one thing to fuss with me but my man in front of my face ,the guy that pays you motherfuckers at that ,yea I might have to break this lil bitch ,pray for me !

I checked in on 8/14/22 my room stunk , it was dirty , toilet dirty , paint chips coming off in bathtub the carpet was dirty , red stuff all over the Capet an splashed red stuff on the wall . Also I had bites , I asked to be moved an was told they were overbooked.

A location on Chandler Boulevard and I 10 has bedbugs… They will not refund or move you to a different room my daughter and my two grandbabies are getting ate up by bedbugs and I paid almost a grand for them to stay there a week… The front desk refused to help he just kept saying you have to speak with a manager.

I paid $800 for my daughter to stay at an extended stay… When I booked the reservation I was told it was a studio with a kitchenette with a fully equipped kitchen… She had nothing in the kitchen, they only gave her two towels and one washcloth for three people… When I called the location the gentleman told me it was policy for two towels and one washcloth for three people… When you pay $800 you would think you would get your own towel !

This is the location on Chandler Boulevard and I 10 the managers name is Steve

There’s a woman at the Ontario location who is rude. She’s sitting down and on her phone at anytime I go downstairs to ask for minimal items. She has an attitude and is unprofessional. I have brought this issue up before with a few front desk people but I’m not sure if anything has gotten done about it.

Poor service. Mangers are lazy, they won’t even come up to their job to check cameras after a crime has happened.

Having food stolen out of my room. No security cameras. No towels. Having my truck damaged in the parking lot. Manager doesn’t do his job

I stayed at Extended Stay America from 5/25/22 to 6/8/22. I was not on vacation my husband was at Westchester Medical as he needed open heart surgery. While staying in room 508 from 5/25/22 to 6/2/22 was bitten by bed bugs and then moved to room 509 until 6/8/22.

I was under a lot of stress and was told told by manager Will Smith that bed bugs were found and they had room taken care of by company they us for this situation.

also told that I would be compensated. I was so stressed I didnt give it much thought. I had to wear sweaters to keep my arms covered so that the bites and infected bite did not show, so there would be no questions about me being able to be with my husband.

When the claims sent for information and I didnt go to a doctor (it was the least of what was important) but I…

I would like to file of compliant my daughter being bullied and attacked. y the secrurity guards I was threaten if i complained they will kick me out . i spoke with Regina Hubbard . I tried to complain but she would not give me her supervisor info .

June 2 and August 2 . Police was called . There’s is video footage and police reports on both incidents

Staying at hotel in Gibsonton Florida. Your manager is extremely rude. Couldn't get a room clean up, fought me over the amount of time before it can be done, threatened me with additional charges. Today told me to pay for my ADA dog then asked me why my dog is a ADA dog.

Such a nice hotel with a great staff but I hear alot of others complaining of her also, I see why.

My husband is a disabled veteran and can not sleep in the bed. I rented a recliner for him. The recliner was delivered to the room and then the front desk called and told me that was not allowed. I explained my husband could not sleep.

I was told it did not matter as it was not allowed.

I made a reservation on May 14th & I have the email. Extended Stay has already charged my credit card that month. When I checked on July 31st late at night, the front desk person said my reservation was through the 10th of August. That was incorrect.

He said to call tomorrow to straighten it out and the manager will be here in 2 days. I am here for a school graduate research program at OSU. 2124 and customer service pointed the finger and told me to call guest relations and guest relations was closed.

Ryan who answered was not helpful and said that because "I checked in" I kept/changed the date to Aug 10th. I never changed it, he accused me of that and my email does not reflect that. It has always been till the 29th.

Here is my email below. I was told it's…

We staying at extended stay America all the time and we usually don’t have any problems but this one in Philadelphia pa is the worst we have 4 rooms for 30 days and the room keys don’t open any doors from the outside I asked them at the desk and they said they cut off the doors because people put props in the doors so they won’t close well duh if the key don’t work why not prop the door you have idiots working this hotel

Manger is very rude I tried to talk to him he talked down to me very rude and disrespectful for no reason I paid to stay here at 24940 pico canyon rd,Stevenson ranch, ca 91381 for a week manger here is rude and makes demands like he can talk to ppl will no kind of respect and talk to me like I’m a low life I stay at your hotels often and now I’m feeling like I don’t want to ever stay here again I don’t like paying good money to a company that don’t take care of there guests so

I’d really appreciate if someone can please call me back and talk to for we can resolve this issue thank you for your time. Sincerely Edward Everett. My phone number is 818-521-7269

Management abuse is too serious. Sexual harassment, racism, and wrongful treatment made our stay horrendous. I have a disabled friend who requires constant attention and help But yet, Front desk manager named John ENTERED MY ROOM UNANNOUNCED AND THEN called the police and kicked me off the property all because I yelled at him

Filthy room, trash stacked up right outside room door! , Manger and staff profile the people that stay. , no customer service, was told when I asked for another room I could have one because they are out! Never cleaned the room after I complained to staff and management and corporate!

Manger gave me $25 refund for my complaint! Do not stay at the 6605 NW 7th street, Miami Florida. The worst experience I have ever had in my life! My mom literally had to ask staff for broom and cleaning supplies!

She cleaned the entire room! Please stay away from this location! I want my money back! FYI I have photos as well. I tried to upload images but the files are too big! My mom literally picked a big off my leg, when she was helping me get out of bed!

Mind you I had surgery on Monday 25,2022@6:30am!…