Extended Stay

Tabitha was SUPER rude when I made the reservation for my husband. I called to make a reservation approximately 9:16pm on Saturday January 21 (this was the second call. I told her I was putting her on a hold to get the cc info from my husband) the call was disconnected.

I specifically told her that I wanted him to pay when he got there multiple times she said she was only putting a hold on the cc until he was there. She charged the card before explaining to me that the cc will be charged after 6 pm.

I then said to her that it’s long past 6pm so why would they charge the card. She had an attitude and started to raise her voice and hung up. Before she hung up I asked for a supervisor she said no one is there except her.

I will never do business with this company again and I am going have…

The rooms are nice but the customer service sucks they treated my husband and I poorly they tried to triple charge a card my sister in law paid for our room and they kept saying it didn’t go through but it pulled from my sisters card

BED BUGS.. 17 days and I'm still waiting Customer Service for this hotel is the worst I've ever experienced. Paid a large sum of money to stay at this disgusting hotel. Disgusting!!!!

I'm from Alabama I'm down in Ann arbor visiting a sick friend but when I came in to rent a room here at 3265 motel in Ann arbor Michigan the manager had a really bad attitude wasn't friendly at all so I let that slide and then every day she was beating on our door at 9:30 in the morning wanting a payment if we were staying she charged me $25 for my dog and

she kept trying to overcharge me for my room after I already went through a different company to book it and pay for it already she wants to charge me extra she didn't give me time to come down and pay for my dog on Tuesday of this week she called the law had them come and make us leave which we were already leaving she's refusing to give me my money back she charged me $22 over what I already paid for my looking online and

said I…

The service is horrible Management treats you like crap they call you lier kick you out cause of something you had no part of . Sylvia the front desk is the only nice one. They screwed me over so bad I want them all fired and I'm filling a lawsuit again the hotel for emotional and physical stress I'm on disability and due to them my health has gotten ten times worse.

We made all them holidays dinners and gave them stuff to help there families and this is how we get treated.

I chose this hotel specifically because it had a “fully stocked” kitchenette. Not only is my kitchen not stocked, it is completely empty. No plates, no bowls, no cups, no glass ware, no pots, no pans, no silverware, NO COFFEE MAKER. Nothing.

There is absolutely NOTHING in my kitchenette. Truly the management of this hotel is abysmal.

The night crew worker barged into our room with no warning then proceeded to yell and threaten me. She raised her voice and said it was my fault her paper was not correct

No cable service for my entire stay. Keypad on door didn't work, This is unacceptable for the price I paid

today i was awakened with both of my vehicles being towed…when asked the reason for the incident i was told I needed an parking pass… my problem with this is that at the times I have collected my mail or notes on the door not one time was I notified… me and the extended stay staff are on first name basis… not one time did i see anything posted for me to see neither..

you would think with no parking pass , and the consequences of those actions would be your vehicle towed that they would make sure that all tenants were notified.. for this i am seeking reimbursement for my vehicles being towed… ps.

You think when my first vehicle was told that i would get a call from the front desk, but kno they watched them tow both of them without a hint of a word… $400 is an a lot of money but during a…

I checked into this hotel on Dec 30th waiting for my rental home to be ready. They keep changing the rate like it’s a game. It’s advertised $84 a night only to just pay $167 for extending one night including just one cat.

They gloated they are allowed to change the rates at whim. This is no place to run a business. The hotel clerk gloated that I’m lucky because they just charged $250 a night a few nights ago. Is this a corporate decision! This is disgusting.

It’s like raising gas prices during the holidays. It’s Jan 14. That’s not a holiday. I’m sure I was badly ripped off! No frills place. Nothing to brag about! ’

This past Friday I went and made a weekly payment like normally while at the front desk the black lady said I owed an additional 200 dollars without explaining saying the manager will have to fix. After that I sent a email to the manager asking for him to fix the billing but I got no response.

The next morning Saturday the same black lady banged on my door early early morning sayin she was trying to rent my room out. Then today I was informed she created a false alarm sending out the fire department but then she stayed in the building the entire time while she first banged on every one door to evacuate.

What is going on with this lady.? Why all these disturbing? What's next ? Please tell me what's going on!?

Me & my husband were staying at your Colorado Springs location on airport Road. We were there in business and had been staying there for 6 days we were informed that we could no longer stay due to sunflower seeds being dropped on the floor.

We had complained about the roach problem that the hotel is undergoing and the night attendant was so high off some kind of downer that she tried to put us in the room next door which will not fix the issue when it’s in the walls.. The last day upon check out the maid tried to fight me in the back of the motel with the GM standing right next to her.

Their keys deprogrammed at 10:45 am with that how is anyone supposed to get belongings out of the motel. That only created an issue because they didn’t want to let us back in to collect the rest. That’s…

We made reservations for Thursday 12/29 in Clearwater fl. We drove 17 hours from Texas. We called Thursday afternoon at 4:00 pm and told the front office we were on our way and would arrive around 10 pm. We arrived and was told sorry we over booked no rooms left.

John said we had a reservation and she replied I can’t give you what I don’t have. Totally ridiculous. Will be posting on yelp and all over social media. We have been a loyal visitor to extending stays and have stayed at the Clearwater location.

More to my horror stories from past visit on yelp soon

Stayed at the extended stay in Atlanta Georgia it was by far THE WORST hotel experience I've ever had!! My two bed room sweet was dirty upon arrival old food and human toe nails found on carpet and kitchen floor, the shower head was broken, and because of a water main breakage all of the room water had a very powerful waste water smell thus making it impossible to continue drinking and or shower in.

In addition there were several roaches found running throughout the room including the refrigerator these issues were taken to the main office were I spoke with the hotels general Manger who informed me the most he could do was a 20 percent discount this hotel is unsafe and un fit for stay

I been paying with for my room giving the manger money and they kicked me out I been staying out there for 2 months paying online when I couldn’t pay online I was giving the manger money for us to stay today one of the manger decided to call the police to kick us out night before when I was leaving she renew my key but when I left she went in my room knowing I was gone customer service is bad attitudes are bad they got people who don’t pay still staying out there it’s not fair to be because they see I pay and

I don’t pay online I pay in cash under the table just for them to kick me and my child out in the cold no I don’t accept it at all

Extended Stay Carmel Indiana North The lobby smells like Marajuana the whole time I was there and I checked out and the next day Management fraudulently used my card in 2 separate transactions amounting to $142 and housekeeping tried to steal my daughters designer purse that was forgotten they said they didn’t have it until we threatened to call police than it magically appeared I will never stay at your hotel brand again

My wife, and I couldn't have a Christmas awhile staying at the extended stay america due to a sprinkler system water line started pouring water into our room from out of the smoke detector. I assume the water line was frozen, and then broke on Christmas Eve night.

We ended up having to move to another room therefore took all night to get all of our things moved in. This was not the first time we had to moved because of a water issue in this hotel. On top of that my back is completely down from lifting with no help from anyone during our move.

Juan the General Manager was nice enough to drive all the way to the hotel on Christmas Eve to help out. He took the time away from his family to come to turn off the water that was pouring into our room.

Front desk lady Amy was also very helpful,…

At 2:15pm 12/26/22 Attempted to check in early due to myself having to go to work (traveling nurse) was greeted with an attitude from the assistant manger. She stated her name was Keisha but I really wouldn’t know because she did NOT have a name tag on as I’m sure she suppose to.

Looking as if she came in off the street. The parking lot was empty accept for 6 cars. As I was speaking with the other person of my party, Keisha thought it acceptable to interject herself into my conversation, and as you can probably guess nothing but more attitude and hostility.

As we grabbed our things from the car and entered the building, keisha along with 3 other employees stood at the end of the hall to watch as we entered. I’m not really sure where due that at but it seems to be an intimidation tactic…

I checked my daughter in at extended stay America at 1360 n 43rd Ave in phoenix,az. My complaint to you is the strong smell of phenomenal down the hallways ,the employees are even aware of it but nothing is done ...My grandkids are subject to that smell in turn put themselves in danger of getting contact and getting sick cause of the strong drug use in that hotell.

There is a roach infestation at your Bessemer location 5535 Academy way if there's roaches in my room then there's roaches in the olive hotel I stay in room 126 that your best one location so I need to get an exterminator out here and that's basically it staff is real nice and friendly I thought the rooms were clean but I've got at least 12:15 seconds of roaches here in a three day. I mean living here that's it

Fife, Wa location knowingly doubled charged me and ever since I brought it to the managers attention they won't answer my calls or respond to emails. I've filed a dispute a month ago and still no nothing

I would like to get in contact with Gerardo Lopez to CEO of Extended Stay in regards of a complaint due to a general manager in Bellevue Washington in regards this manager kick me out a day before my weekly renewal bill also put me on a do not return and lying their notes or statement in regards to me not returning to your establishments. com.

thank you hope to speak to you soon.

I had a bracelet a decorative tank top and 3 dresses stolen from my room from the location of Waldemar Rd in Indianapolis Indiana

Last week I was in Room 109, and Someone enter my Room and Cut up a Black Leather Jacket. I have reported to On-Site Management and I am in another Room, Room 105. Tonight I could not get into my Room, #105.

I was very irritated by this fact because I had the same Problem with 109. When I came to the Office, the front desk Person Marcus made a Comment “Maybe you owe Money” and him and the other agent burst out Laughing.

( I don’t owe any money, my week rent is do on Wednesday). Marcus went through the back door of the office, and unlocked my door…left it open, and handed me a key card out of his pocket ( I didn’t see him reset the key card I handed him) I went back after he left and

had the other front desk agent reset my key card. Something very wrong is happening here. No one should be…

The guest services host de Anthony was rude and condescending. Assumed i was not an RN. He smirked and when I ask why he say oh so you’re one of those travel nurses” I responded yes. His respond “yea right ok and enterprise is paying for it” I say yes i’m a registered nurse headed to California for work.

” I say here no Indiana yes. ” I say why I don’t want to do that. He says “ yes ok you don’t want to do that ok” The next day I let the the guest rep no and she was the least bit concerned.

Extended stay has truly gone downhill with it’s crazy customer service

My husband and I (married 32yrs) have been residing at Extended Stay Copley/Montrose West for nearly four years now (2/28/2019). Our HOT WATER has been off for two days and the manager (Julie) has no idea when the problem will be solved.

She was told that the replacement of HOT WATER TANKS would be on Dec. 14, 2022, however, we have been without HOT WATER for two full days!!! My husband is an English Teacher and can't even shower before & after work!!!

Totally unacceptable and just plain disrespectful. HELP!!! Mrs. Felicia Landry (rm 106)

The facility was filthy, old falling apart and dangerous. My first room I was assigned was dirty, smelly and next to where people hung out to smoke cigarettes and weed , even in the hallway a bunch of non English speaking Mexican workers drinking and sitting in hallways getting drunk very scary and dangerous.

I am a female senior citizen and was scared some couldn't even stand up and were leering at me. 15 but not the whole amount for some reason, then when I extended my stay she realized she hadn't charged me and charged my card for the next week and what she hadn't charged me originally so

my account was charged both on the same day , picture of charges attached as well. Then she said my deposit was used up on incidentals, which is ridiculous as I didn't get anything extra so what…

The phone service in your Hotel on Broadway in Saugus Massachusetts has been down for 2 months. I have made several complaints and they tell me there is a problem and they will have someone work on it. This is unacceptable.

I have a 95 year old uncle that lives there and I couldn't get a hold of him nor could his doctors so I had to fly from California to Massachusetts to see if he was still alive. I am going to have to call the state of massachusetts elder abuse line and file a report with them.

You need to have these phones fixed.

ecember 12 2022, we booked our room and paid for it through Expedia. We checked in and the next morning was called at 7 am to be told we were being kicked out due to incompetent staff. They didn’t know how to handle their billing process with Expedia.

On top of that their advertisement states we booked a king suite, that has a double bed in it not a king size bed. The furniture in the room is missing drawers and the closet racks are broken. The bathtub/shower is almost impossible to turn on and there is no plug for the tub to even take a bath.

The toilet has been running non stop. ) this room has none of that! The whole hotel is very dirty and smells! False advertising!! And the worst part is that there is dried blood all over the floor/carpet as soon as you walk into the room.

It looks…

so I staid the first night 80 bucks which was crazy as hell anyway smh and I had my emotional support dog with me zoi well the next morning j was confronted by front desk employee ask if I had proof I offered to show her my email which has my registration number and all info she declined it said no wouldn't accept it unless it was on a card like lil hard copy which to me is also crazy never had any issue like that before smh so

with that being said I was told I could not stay n needed to leave so I checked out but mine u my mom still has her room and her dog which is also emotional support dog and no hard copy just email like had so that was first thing that was bs then I end up coming and staying few nights with my mom and next thing I know they say we can no longer stay reason being I…

PLEASE SEND REFUND ASAP BACK TO MY REGIONS ACCT. THANK UOU!

To whom it concern,

My family and I have had the misfortune of staying at your Extended Stay America hotel at 2225 Interstate N Pkwy W, Atlanta, GA 30339 in rooms (243 & 245). During our stay, we have encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about.

First, we reported several times the noise through the hallways all night and all day where children are running through the hallways or blocking where you have to walk through the hallways to pass. The customers above us were up all night with noise disturbance with us having to work or kids having school in the a.m., and we were told that we could move rooms, or the woman above us have been here the longest so it wasn’t anything they could do.

Second, we’ve asked for…

Dear extended stay First I would like to say I had a nice stay until the end. Would first like to point out your star employees in my opinion. The cleaning ladies for friendliness as I did not require cleaning services during my month long stay.

I provided my own toilet paper, garbage bags exc. Front desk, Rosemary and Sylvia very caring nice compassionate people. Now move to Christina and Melinda. 00 by Christina on Monday. I paid $80 in cash to Sylvia on Saturday and $500 to Melinda on Monday.

Was told by both of them that I was paid in full up to next Monday. ( I have witness to this). So I come to my room Tuesday afternoon and I'm locked out. 00???…

Hotel smelled of weed No breakfast grab n go Manager was not around Very dirty and hole in window Elevator not working No kitchen supplies for room

I were a guest from Oct 31 to Nov 6 2022 my original stay were from Oct 31 to Nov 25 remade reservation on Nov 6 to RECIEVE MILITARY DISCOUNT FROM THE 6 of NOV TO 25 MILITARY DISCOUNT SHOULD HAVE BEEN INCLUDED INWHICH IT WASNT MR JAMES ROSS REQUESTING A FULL REFUND OF MILITARY DISCOUNT PLUSE THE PERSON WHO TOOK PAYMENT NEED RETRAINING AND OR REPRIMANDED FOR THEIR INJUSTICE DESLING WITH CUSTOMERS

11/25@6pm no attend on duty to check in for 1 hour, front area left unattended for over 1 hour upon arrival no explanation for delay Called booking to try and cancel during hour wait but was told had to cancel with hotel staff but no on duty upon check in Once in room used wash cloth, dirty stains on bathroom sink unable to use smell in room from damaged ceiling on 3rd floor Request refund of hotel stay at another location All above explain to hotel attendants upon checkout Explain during check in and

checkout prior visits on 11/18 hotel still owe me $10 balance for deposit due to no change upon checkout 11/18 Great management Trea but this was just unacceptable during holiday Photos unable to upload

I’ve been in two rooms here and both are not good to stay in, first one was flooding due to another adjacent room, the second one the air and heating are crossed, the door knob to the bathroom fell off, two out of four lamps don’t work and no more available rooms is what I was told, this has been a very bad experience

I made a reservation for a handicapped room for November 18 – 20, 2022 at the Extended Stay America, 19998 Park Row in Katy, TX for my mother and me. I made the reservation over the phone at the hotel, not online, and the woman who made the reservation verified to me that I had a handicapped room on the ground floor and it was documented on my reservation.

When my mother and I arrived around 4:00pm on Friday, November 18, the woman at the front desk was busy visiting with a friend of hers in front of us and ignored our presence. When the woman that she was talking to turned around and saw us, she was the one that apologized to us instead of the woman at the front desk.

When the woman at the front desk finally acknowledged us, I was told that our room was on the third floor. I informed…

I travel for a living and have stayed with 15 extended stay hotels over the last 6 years.

Also I'm 46 years old and quite smoking when I turned 25. So some how I've been red flagged with a dnr for smoking in the room. I've contacted the hotel that gave me the dnr and they show anything on the computer.

But somehow the corp office does. I have to say that I'm a lil more than offended by this. Considering that stopping smoking was the hardest thing I've ever done. They obviously are extremely mistaken in some way. Plus completely refuses to hear anything other than what the screen says.

I even offered to have my primary care physician fax/email/call/send a snail mail. And again completely closed minded. Again I find this crazy due to my employer pays in advance 3 months at a time for…

I made a reservation for a handicapped room for November 18 – 20, 2022 at the Extended Stay America, 19998 Park Row in Katy, TX for my mother and me. I made the reservation over the phone at the hotel, not online, and the woman who made the reservation verified to me that I had a handicapped room on the ground floor and it was documented on my reservation.

When my mother and I arrived around 4:00pm on Friday, November 18, the woman at the front desk was busy visiting with a friend of hers in front of us and ignored our presence. When the woman that she was talking to turned around and saw us, she was the one that apologized to us instead of the woman at the front desk.

When the woman at the front desk finally acknowledged us, I was told that our room was on the third floor. I informed…

If I could give 0 stars I would. We stayed at the Welsh Road in Horsham, PA location. When we arrived at the hotel, there were no towels or toilet paper in the room. We were in the area for a concert that evening.

We needed to leave the room right away to get to the concert. We alerted the front desk staff, and when we returned there were towels and no toilet paper.

Also when returning to the room late that night, we noticed the toilet and bathroom sink. The sink had dried toothpaste in it from the previous occupant, hair from a beard and mustache trimming. When lifting the toilet seat there was urine, feces and pubic hair all over the toilet rim.

It looked like it had not been cleaned in months. I let the front desk know twice and was still not able to speak with a manager . I have…

Good morning I currently staying at the Extended Stay location located at 5401 Beaumont Center Boulevard, Tampa, Florida 33634, . I checked in on 11/17 . This morning I wake up to use the restroom and noticed two ROACHES in the door way of the bathroom.

I observed another roach on the telephone. The room is in need of various repairs and the door is cracked . I stayed in RM 108. This things need to be addressed and I will be leaving and requesting a Refund as this is not what I expected from when I paid to stay her for my vacation.

I am absolutely disappointed and disgusted. This needs to be rectified immediately. Unfortunately I am unable to add a picture but I will show the front desk .

I will never recommend staying at this hotel brand, defiantly the one in Waco, tx me my wife and 3 kids stayed a couple nights and on our check out day check out was at 11:00am and someone knocked at our door at 1050am and we asked who it was and could not hear anything so we kept getting ready to leave ad then we heard another knock and

then a lady (later found out to be the GM) just opened the door and not knowing who it was and fearing for my family's safety I ran to the door and slammed it shut and the lady began just yelling at us and telling us to leave so we grabbed our stuff and went up front to find out this lady was the GM of the store and

was defiantly racist toward white folks. my family was so upset we called the corp office and as today several months latter there has been…

I needed a temporary place to stay until My Ewntal was ready and this was literally the only room available in the area for the price. The accommodations were ok, but the late night parties in the parking lot, drug activity, gunshots and a couple of people overdosing and being found in the rooms was a little disturbing.

The staff is extremely rude and unprofessional. I figured when Extended Stay took over this location it would change, but that hasn’t happened. My Fiancé was walking our dog over the weekend and turned the outside water access on slightly for the dog to get water and one of the staff members made a complete and embarrassing science yelling and cursing at him for using the water.

It appears to be available to the public as it is not locked and no signage provided saying…

My wife and I moved to the 5990 Corporate Ave location in Cypress Ca in July of 2021 and it has been a nightmare since then. The 1st room was 103 and right off the bat we saw that the room was filthy.

We requested for the room to be cleaned but due to being understaffed they didn't want to clean it until later in the week, so I brought a carpet cleaner and tons of cleaning supplies and my wife and I cleaned the room from top to bottom and it was NASTY, REALLY REALLY NASTY.

The bathroom sink was leaking and there was a big black mold bulge in the ceiling. The room was filled with gnats and you could smell the water damage and moisture all through the room. Later in the 1st week we started to see the roaches and water bugs and the gnats kept getting worse by the day.

I started to notice…

My complaint is that right across from me in room 426 is always smoking weed. People are always running back infoward selling drugs.

To Whom it may concern: My husband and I have chosen Extended Stay as our preferred place over the years - but the most recent experience I had - just about changed my mind for good. We booked for a month's stay July 12th through August 12th at your location in San Ramon, CA.

Since our stay would be longer than usual I asked for a top floor to avoid the possible 'upstairs' noisy neighbor. We have stayed at this particular location twice before - so I learned a few things. Since we had to travel from such a long ways and had much stuff to unload for our extended stay - we got in rather late and to bed even later.

To put it mildly - I was beyond exhausted and only wanted sleep. But I woke up only a few hours later at 3 am with an intense burning sensation in my nose and throat. It was so…

I checked into extended stay for a brief moment with kids, from the time we entered, roaches scurrying about the room. Their were roaches in the bathroom, microwave and sleeping area. This is such a bad situation that I had to find somebody to watch my kids and I'm getting rid of all my belongings. House cleaning is every 14 days??

Please have all these rooms fumigated; I will never recommend this hotel to anyone ever again. My employer paying for this crap! The General Manager Jasmine Woodbury don't need to be employed a Manager!!

After making a reservation and arriving at the hotel on 5610 Vineland road the staff told me I could not check in using my va I’d as my I’d they said passport or green card would be ok not my U.S. va I’d and did not even try to help me a man that served his country.

I have been staying here for almost 2 months now and I experienced rude customer service from one of your workers. I made a reservation for 3 nights and he was saying that we didn't pay for 3 nights when I clearly did and he was being very very rude.