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Family Dollar

1.0
3,968 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Pamela Garcia

Apr 14, 2023
0

I went to your family dollar store I did my shopping went to check out and all of sudden the manager on duty told all of us to leave. I'm sorry if she was having a bad day . I've worked retail, hair salons and fast food that was very unprofessional.

It's the location in Del City Oklahoma SW 44th and Sunnylane.

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Tavia Martinez

Apr 14, 2023
0

The manger was so mean to my children started slamming things he should not be working there to treat kids like that family dollar on downing street really needs to be shut down they are rude to everyone nasty attitudes and there always fighting with people review Camara

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Barbara Kitchen

Apr 13, 2023
0

Iris Manager at the Family Dollar on 80 Marshall, Texas, refused to honor the 100 percent satisfaction guarantee on toilet paper from your store, with receipt of purchase. Her reason was it was open and couldn't sell it to anyone else.

It said on package, unused product with receipt if not satisfied, not unopened product. I explained that meant she was to return the product with customer explanation to manufacturer. She still refused and said she made the ultimate decision on that.

She was refusing at Manager discretion and there was nothing I could do about it. Told me to take it to another store she was done dealing with me. Iris then told me to leave HER store, or she would call the police as I was causing a disturbance in her store.

Customers couldn't believe her nasty arrogant…

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Elizabeth Kegg

Apr 13, 2023
0

I stopped at Family Dollar in my small town, flemingsburg,ky, this morning at approximately 9am.. I was on my way to work and in a hurry. My son had gotten sick and vomited on my pants and I didn't have time to go home to change.

As always I was greeted with a stern look and grunt from the older lady behind the counter and I went on about my business. I work as a 3rd party rep from Spar and was on my way to family dollar in Maysville,ky to complete a cosmetic reset.

After looking through everything strung out everywhere and hanging every which way I found a pair of thin Capri pants that I liked so I bought them.. 60 I bought the size that I normally wear and went on. I was in a hurry to get to work and was already behind due to my child being sick.

I stopped to get gas during my 20 min…

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Twilla south

Apr 12, 2023
0

I was shopping at the Family Dollar on 59 0 1 isleta Boulevard Albuquerque NM 87121 store number 11803 I went to check out that register one of my items was on Clarence but it was coming up regular price So I showed the clerk the tag stating it was on clearance And we went backup to the register she made a remark saying oh you're always trying to save a dollar I said no ma'am I barely come to the store then

she stated Don't come back to my f****** store I remember you Asked his speak to a manager she said she was manager I asked her for her name she said I didn't need to know it She was wearing a name tag Her name is Irene I just don't feel that customers should be treated like that She verbally abused me I would appreciate a call back at 5059031006 thank you.

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Lakeshia

Apr 12, 2023
0

As a customer, I have noticed up to some employees available but most of the time the person on the register is obligated to stock then run back to register. Sometimes other staff are hiding in the back screwing each other maybe.

But staff needs to focus on team work or be retrained in the teamwork. Ethics. I know many of your branches have cameras to notice these frustrating situations. It affects sales if devoted and hardworking staff are continuously put under these conditions.

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Travis Brown

Apr 12, 2023
0

Store #07673 manager CECE. CECE decided to get an attitude with me before cussing at me to get out of her Store and never come back. This all happened because she's a terrible manager who can't do the job properly.

I was questioning the price of the items I had because I added them up on a calculator and they were scanning higher then priced on the shelf. She's telling me she can't honor the smart coupon on the shelf when she has in the past.

Explain to me why the manager is out there sweeping and mopping no where to be found when she's needed. She's been working there awhile and she is just a I don't care about the customers kinda person. She kept saying GET THE FUCK OUT OF MY STORE over and over and over and over.

I couldn't get a picture of the smart coupon because she told me she…

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Darlene Ledbetter

Apr 11, 2023
0

The manager on 4/10/23 at 8:15 was rude and ignorant. Young black girl

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Brittany

Apr 10, 2023
0

I wouldn't even put a star but I had to so this could be seen. The store in Nashua NH store #08353 Store Manager's name is Wendy. The Saturday before Easter my fiance went into the store and bought Pokemon cards.

He ended up getting the wrong booster pack so he went back into the store and spoke with Wendy the store manager and asked if he could exchange the booster pack for the right booster pack he wanted to get for our boys. She had no problem returning this item to give us the booster pack we wanted.

Easter Sunday my fiance went in with our boys to buy a Pokemon Knock Out Collection box pack this store mind you had these behind the counter in a locked case. An employee named Christian was the individual that sold it to my fiance.

The next day my fiance went back to return this…

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Jessica Bittler

Apr 10, 2023
0

I made a return at family dollar in Berwick pa and the lady Angela behind the counter was so nasty she was throwing my return on the floor she also cursed a few times .the customer behind me even told her she needs to calm down .this is an everyday thing .she is always very nasty .she definitely should not be working customer service.

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Jesse

Apr 10, 2023
0

Andrea Harlow and Alicia McCoy stole over $1500 worth of merchandise and no one is doing anything about it..

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Nia M.

Apr 9, 2023
0

I came into the family dollar on 85 Myrtle St, New Britain, CT store on Easter Sunday to buy some household items. 75. 25 each (plus tax). I explained to Asylin there was a tag on the shelves that stated the items were on sale.

Asylin stated I needed to download the app and load the coupon. I followed her instructions but there was no coupon on the app for that product. She then told her manager and her manager and I went to the aisle where the tag was.

The manger saw the tags and saw it was for yesterdays date. I explained to her I did not notice that and I was looking at the sale price on the tags. She stated I could only receive the sale price for 1 of the fresheners but not all 5.

I had no idea the sale had ended, but if I knew the air fresheners were not on sale I wouldn’t have…

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William Mason

Apr 8, 2023
0

On 3/26/2023 I went into FAMILY DOLLAR STORE#04906 4105 EMERSON ST, JACKSONVILLE, FL 32207. I purchased CHESTNUT HILL CLASSIC GROUND COFFEE. The label stated, 100% GUARANTEE.. Return to any FAMILY DOLLAR STORE for a refund( with receipt ) or exchange.

I wanted to like this coffee. The store is close. I tried everything I could to use the coffee. It is terrible.. on April 6th I returned the coffee to the same store I bought it with my receipt. I only bought the coffee because of the FAMILY DOLLAR guarantee.

The manager of the store refused to give a refund, I showed him the guarantee on the can, he treated me indignantly, and said find something in the store and I will credit the coffee off that. I guess FAMILY DOLLAR guarantees don't mean anything. 50.. Bill

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Karin Carmack

Apr 8, 2023
0

I stopped into the Camden SC store on Saturday 4/8/23. I requested to use the restroom and was told the Mgr does not allow customers to use the restroom as it is not a public restroom. Perhaps I am mistaken but if a customer asks to use a restroom the retailer had to allow the useage even if the retailer does not provide a public facility.

This could be a violation of the American Disability Act.

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Jon lee

Apr 8, 2023
0

I found something I liked and went to purchase it, to find a much higher price. But the price I saw was less. They still made me pay for that price where the item was in the wrong place. Home Depot, Lowe's and Walmart would have given me that price for where it was found in the wrong place.

That manager was rude in stating that her employee's didn't do that. This was at the Family Dollar on Austell Rd Marietta Georgia 30008. I will not be shopping there any more !!

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William Holley

Apr 8, 2023
0

I went in the store at the 8th avenue family dollar in Huntington west Virginia. I was told that I was a piece of shit by a employee by the the name of Steven. He told me to put my stuff back and embarrassed me Infront of all the customers.

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tamia hanks

Apr 7, 2023
0

First of all Family dollar corporate is a SCAM. I have called EVERY SINGLE HEAD CORPORATE AND CORPORATE to complain about the POOR management towards my elder mother. MY MOTHER. STORE #0910 in NEWPORT NEWS VIRGINIA. How would you like if someone disrespects and steal from your wonderful 40 year old mother?

THE STORE manager is the one who’s rude. My mother is disabled so when she goes to the store she is very understanding and respectful to everyone but get treated like shit in return? What type of business disrespects their LOYAL customers but is so respectful to the ones who steals or disrespects that raggedy store?

The MANAGERS will follow us around EVERY single time me and my mother would touch foot in that store. The amount of money My mother and I have spent at this ill-mannered…

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Edward Frees

Apr 7, 2023
0

The manager at 2101 West Hillsborough avenue Tampa Florida refused to accept a cash payment for merchandise that I purchased at that store. In the past she refused and EBT card because she did not want to run it manually and today she would not accept a $10 bill in American currency and when I told her that that was very rude and

that American currency is legal tender she told me to get out of the store and don't come back this is an act of prejudice as well as discrimination this woman has been like this to several other customers which I will gladly name upon request. She always falls back on the oak cliche that it is store policy which of course would be unconstitutional by law in the state of Florida and by the US government which passed through the Senate a bill HB 233 SB 408 that it…

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Mark Manojlovic

Apr 7, 2023
0

All prices different then posted in Las Vegas store on West Tropicana, manager of store Anthony very rude because he refused to do his job and correct prices clearly marked in store, this store uses price gouging techniques, scammers and thieves

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Joshua Covington

Apr 7, 2023
0

My concern is y'all have a child molester working at food lion and have to register for sex offender and y'all have Whyona Hamer working there and I came in the other day and she told me she wasn't give me no service so I told her I was gone let the ppl know over her and she followed me outside open her trunk on her car and

got a hammer out trying to hit my car and then my nephew went in there cause I had left and she was trying to have a covo with my nephew. A few ppl said they came in the store and she was so mean and didn't dress to the work she do.

Customer in the store shook they head and walk out. I will be continue handling this problem with the corp

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Sylvia Johnson

Apr 7, 2023
0

On 04 06 2023 went in store#1167 114 commerce Street Aulander NC a employee was yelling and being a bully 252 507 6149 she was being loud not friendly at all I don't know why people get jobs when they can't deal with people

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Brenda Cockman

Apr 7, 2023
0

C. At the checkout line were 3 people in line There was no cashier, which I seen 2 employees at the back of store ( look like they were shopping) My self and the other customers waited 10 minutes and no one came to wait on us. So we left.

Crystal and Janet were the two employees in back of store This needs to be addressed to have someone at the register. I have seen these same employees outside the door smoking while customers inside store with no employee inside store

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Cherie

Apr 7, 2023
0

The family Dollar in checotah Oklahoma has a young man working there and I know four people that went through that store tonight have heard nothing but him complaining about he got a final notice in an text from his boss and they were going to fire him. He continued to tell the same story to everybody that came through his boss quit instead and now it's just him and I mean it's crazy it's ridiculous you have to listen to All that

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Jessica

Apr 7, 2023
0

Not only is there nobody ever in the store running it but there's 20 customers outside and watching employee go in and go unlock the door walk in rel lock the door and tell them where they're closed 2 hours before closing time whoever they have running it right now is running it straight into the ground can ever purchase anything from the store because nobody's ever there with the doors open

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Jose Louis Rodriguez

Apr 6, 2023
0

This is a complaint against the Family Dollar store at 12235 Pellicano in El Paso , Tx. There has been large graffiti on the outside of the west facing wall of this store since the beginning of March 2023 with no apparent attempt from this store's management to clean it up. I would like to see it cleaned up very soon please.

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Teresa Smith

Apr 6, 2023
0

I quit my job at family dollar/dollar tree today in Donalsonville Georgia i didn't want to but the manger isn't going to call my phone and talk to me the way she did over me defending accusations on our chat group and hung up without giving me any time to defend myself about what I wrote me and the assistant manager busted our ass from 5:30-9:55 putting stock up waiting on customers it stared with drinks being on floor so

I defended myself because I know those drinks were not there when I swept and mopped they were not there i defended that but i wasn't suppose to say anything in the chat group only ass. managers im not going to be blamed for something that wasn't there when i swept and mopped i have only been at work from January 11 until April 5 when I quit I only missed 3 days when I…

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markaspannell

Apr 6, 2023
0

What is your name.

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Myra river

Apr 5, 2023
0

I went to buy a few things at the store. 79 each. I asked the cashier and she asked a lady who worked the floor I guess. She went to look and found the sign stating 2 for 7 took the sign off and told me this sign is from last week. Begging dog treats 6oz.

I told her the sign was there and it wasn't my fault their workers aren't doing their job. With an attitude she replied there is nothing I can do without a Manager. The store didn't have a Manger in site according to the nasty employee.

This store is located 4800 broadway. Union city Nj.

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Candace Thompson

Apr 4, 2023
0

Today a young lady at your local family dollar in the south west area of Atlanta, off mlk across the street from the family dollar cursed out, the location is 3500 mlk jr. Dr. Sw. 30331 She was very nasty and cursed out my grandmother, this is a terrible employee, im going to make sure to post a video on all social platforms warning people about the employee there, this happened to around the hours 4-7, if you watch the tapes you will see this young lady being nasty with an elderly person.

Called her out her name. Thank god i am saved or i would be going to jail for handling thay young lady for talking to my grandmother in such ways. I will make sure this location is runned to the ground.

It's already trashy in a trashy neighborhood with trashy people, then to top it all off yall hire…

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Quyashona Lyons

Apr 4, 2023
0

The Family Dollar at the address of 485 Glen Lily Road Bowling Green Kentucky 42101 I guess the store number is 04 263 yes that's what I have a complaint about I've been having problems with them for years ! They keep hiring this unprofessional disrespectful people it doesn't even matter how many new people they hire they all ghetto and disrespectful there are two in particular at currents that I have a major problem with it's always all you're still in something or talking under their breath about it I'm sick and

tired of this location it's one of the locations that suck the most in the entirety of Bowling Green Kentucky. But it's interestingly enough how messy they are about talking about people as well as starting the drama that ensues after they are messy and talk about any and…

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Jim

Apr 4, 2023
0

Complaints against two of your managers @ your LV, NM store on Mill Ave!

Prior to paying for my groceries at the cash register, your hispanic manager said I am not welcome anymore because one of your female employees said that she didn’t like the way I talked to her.

By James A Jaramillo MA & ABD

04/03/2023

Thus, I want a written apology from all three of them (asap)!

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Rhonda Broady

Apr 3, 2023
0

I didn't receive my receipt or my cash back.

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Kota

Apr 3, 2023
0

2400 shelby in everman area HOW COULD YOU CLOSE THE WHOLE STORE BECAUSE YOU GOT A TRUCK

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Leroy Adams

Apr 3, 2023
0

I am constantly being harassed by a manger who claims she has had a past experience with me. I keep telling her she is mistaken and I can prove through my work schedule she has the wrong person but she refuses to talk to me or even tell me what it is I was supposed to have done.

I assure you I had never seen or interacted with her before she started refusing me service. The store is #11640 in south Jamaica. My family and I are respected members of the Queens community and my Brother is the Mayor of NYC it's not my wish but if I have to endure this type of treatment in my own home town I would rather take steps to have the community lobby to have your store removed from the neighborhood.

All I want is for her to understand I am not the individual that caused her this emotional pain and I…

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Vicki DeRosier

Apr 3, 2023
0

I purchased an eBay card in your Richmond facility. Come to find out your cash register did not put the money on the card when I went back to talk to them. Anager and show him my receipt she said there was nothing she could do she acknowledged the card. There was? Nothing she.

Could do I called eBay? They said it was a problem in the store. I went back to the manager and explained that to her and she told me never to come back into the store again

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Kelly Lynch

Apr 3, 2023
0

I bought something at your store and went to return it the man wouldn't take it back said we don't take back Electronics he only said this because when I bought it he messed up the register and had to redo my whole cart it's the manager in Southwick so he says that was his title then he proceeded to tell me I couldn't shop there after I placed the thing back in my car then

proceeded to call the cops and tell him I was drunk I would like some kind of feedback on this and I would like that man reprimanded or fired and if he is the manager he should not be a manager at any place

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Amber Johnson

Apr 2, 2023
0

My special needs daughter and I went to family dollar in colfax La. We were there Saturday April 2. The cashier was bullying my disabled daughter on how she talks. The employee name tags says A R on it. Whatever my daughter said she mocked her.

This woman needs to be terminated immediately. No one like that shouldn’t work a family store if they are going to bully a mock disabled children and adults. Pull up the video at the store and turn up the volume and the answer is right there.

I refuse to go back to the store due to that employee

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Dianetia Carr

Apr 2, 2023
0

Why are the prices posted different than the register ring up prices. This is false advertising because as a customer I expect to pay the price posted.

I've experienced this at several locations and in all facts, the posted price should be honored. Managers are not doing the schematic changes required to make sure the customers are satisfied.

I understand that there may be a shortage in staff, over worked, under paid, or whatever the case may be, customer service should be first and foremost.

This is an ongoing issue that need to be addressed promptly.

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KH

Apr 2, 2023
0

Our Cortez location south of town is the most dirtiest Family Dollar I have been in. The outside parking lot and sidewalks are just cluttered with trash and garbage. Inside of the store It is so disorganized it is hard to find things and you have to step over items.

There is no pride taken in this family dollar the Dolores and the mancos locations deserve a five star compared to the one in Cortez. They are clean and organized and their staff is friendly cannot say the same for Cortez with having limited places to shop in town, it is a shame that is the best they can do.

I’ve tried to get in touch with the regional manager and have had no luck.

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Eve

Apr 2, 2023
0

The lady was calling me bad words she got mad because I told her to charge me she said can you fucken wait she looks like she was in some drugs or something

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Stephanie

Apr 1, 2023
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One of the young guys bumbed into back of my but then he smelled like loud weed it was @1531 campbellton rd SW Atlanta Ga 30310 I didn't like that he said he liked that I didn't I'm a older lady with kids grand kids

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Rhonda Moore

Mar 31, 2023
0

I lost my debit card on March 28th 2023. I returned they stated it was not there. On this morning March 31st there were two transactions done. This morning at 8:39 am store 582 on DeKalb Medical pkwy Lithonia Ga 30058. Also at 12:56 pm on March 31st . I called the store and they were in denial. It was an inside job at store 582 Lithonia Ga. 30058 . Please investigate everyone who was there at those dates. Preferably the Family Dollar members as soon as you can. I’m contacting the police for this matter . Please investigate this matter I’ve been a loyal customer since 2003 .

Best Regards

Rhonda Moore

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Theresa Boyle

Mar 30, 2023
0

They refused to take my deposit for cashapp Old norcross rd georgia

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Jackie jones

Mar 30, 2023
0

The store Manger on Jacksboro Highway in Wichita Falls Texas is very rude to the employees do not know how to talk to anyone I seen her talk ugly to a cashier and throw closing that was on hangers at her these employees work hard they should not be treated that way at all by anyone and for her to talk to the cashier like that is so wrong

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Darenda Small

Mar 30, 2023
0

Darenda Small Local Guide·15 reviews 5 minutes ago NEW I would give a BIG FAT 0 if I could!! I have a VERY SERIOUS COMPLAINT!!! I witnessed one of the unjust treatment to mankind at this store yesterday evening. I had done some shopping there and when I left there was an elderly black man that I've known for over 15yrs.

I was happy to see him because I was concerned that he may have passed away. We exchanged hugs and were talking for a bit. 00 as I always give him a few dollars when I see him. This Asian "B" and two security guards came out the store.

The Asian lady started cussing and I had no idea who she was talking to. She was yelling at the man I was talking to. I stood there with my mouth open and she walked up to this elderly man and kicked him in his shin. I couldn't believe it!!…

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Priscilla

Mar 30, 2023
0

So the lady Megan she a Manger on 969 she has stated that I want to have a 3 sum with she been telling others that that's y I quit n also she is Goin around saying I been stealing which I never have done that this was said today after I haven't been working there anymore n she outside smoking weed in her car n she has ask me if I know anyone that sell it which it isn't appropriate as a manger

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Ebony Coleman

Mar 30, 2023
0

This family dollar in Phoenix az at 1625 w buckeye Rd. is not open it's 820am. everytime I come here they are never open at 8am the sign say open from 8am to 10pm. There are 10+customers out here waiting.

If the store hours has changed they need to adjust the sign. Some people left and went to dollar general because the store is not obeying they own rules the person in side keep saying 5mins 5mins here it is 830 and more customers are but I'm leaving just wanted to report the customer service that's going on here

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johnathan

Mar 30, 2023
0

you give me one and a half dollars when i give you 10 dollars when the item was 8 dollars. Jefferson Ohio family dollar

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Geraldine Trujillo

Mar 29, 2023
0

I have a complaint at you Family Dollar in Pueblo Colorado located on Elizabeth st. We got the impression that Duncan does this all the time. And there is no place to add a file I'M TELLING YOU WHAT HAPPED I WILL LET PEOPLE KNOW HOW YOUR CUSTOMERS ARE TREATED.

I had a lot of money to spend but I will take my business to King Soppers and pay regular price for my pop!! Please get in touch with me my husbands phone number is 719-821-9668

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Kerry Harless

Mar 29, 2023
0

One of the employees from the family dollar located at Racine WV was absolutely horrible to me. I had spoken to her mother outside of the store as I have known this lady for many many years. The employee Tara Stewart began running her mouth and being loud in front of other customers and my granddaughter saying I disrespected her mother by asking her out to dinner she also stated she’s been fired before and doesn’t care if she’s fired again.

After the disruption she caused outside of the store I left, and I had to return to pick something else up from the store later that evening when she saw me she again started on me degrading and embarrassing me in front of customers. I frequent this store sometimes up to 4 times a day and after being treated that way I cannot say I will ever return to…

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