Family Dollar logo

Family Dollar

1.0
3,451 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Lynette T King

Sep 28, 2023
0

If I could give less stars I would. I shop at Family dollar at least 3 times a week. I shop here to purchase cleaning supplies. I own a cleaning business. Store #1776 located on Liberty Heights in Baltimore. I'm literally standing in line at the back of the store.

They have 2 lines open and one line is ONLY accepting cash. Now I may have worked for Family dollars years ago, but I'm sure the protocols are still the same. When you have more than 4 customers, you call for another associate.

Unfortunately this is no longer the case. Their is a spill of bleach in aisle 22 and no one has wiped it up YET! Im appalled and as a regular consumer I like to be in and out not standing in line for 1 and a half hours.

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Teresa

Sep 27, 2023
0

On 9/23/23 I sent my adult son to Family Dollar in Gary New Duluth to pick up some soda that was in their ad for 3/$13. I gave him $20. To pick this up for me. He comes back and said the $20. Was not enough!! I said what??

There is NO WAY there was $7. In tax!!! I asked if he got a receipt he said yes. Upon looking at the receipt I noticed he was charged full price!! 95 a 12 pack!! So I called the store and spoke to ASM LISA she stated she was unaware of any pop sale, that there was no sign!!

I proceeded to ask for a adjustment and hung up!!! So I went back over to the store in which CAROL THE STORE MANAGER was there. I proceeded to tell her that her ASM hung up on me!! In which she (carol) stated the FAMILY DOLLAR PHONE LOST SEEVICE??

Carol then stated pop was NOT on sale. I said my…

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Albert L Davenport

Sep 26, 2023
0

01 I handed the manager a 20 dollar bill and proceded to take a penny out of my pocket whereupon he told me that he already had rung up 20 and would not accept the penny as it would dirupt his money cash flow in his register. I proceded to dispute his claim that it wouldmake a difference and he heatedly told me that if I did not like it I could not come to the store again.

I asked him for his manager and he said he was the manager so why don't I just leave the store. Other custumers witnessed this transaction and told me I should contact the district manager of whom I could not reach.

I ama consistant customer of Family Dollar and have never had a problem before but this (YOUNG MALE) manager was rude and Obnoxious and should be reprimanded for his approach to a customers request.

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Crystal Campbell

Sep 26, 2023
0

I went to the local store to get toilet paper and two employees are standing outside smoking! So I wait patiently at the register and there comes a man behind me(I’m a woman) the clerk comes in says I can help u on one and the man cuts in front of me and the clerk doesn’t say anything so I dropped the toilet and left!

I have never felt so sexually harassed in all my life!!! Stanely,VA

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Anna Cerda

Sep 25, 2023
0

00 out and the rest I would pay in cash, didnt look at my receipt and it got throw away. 00 because the cashier too $20. 00 like I told her. The store will not refund my money for the overdraft fee or correct it anyway they can.

Can you try to fix this please. Sincerely, Anna Cerda I can be reached at my home number 313-928-8976

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Michelle Stephenson

Sep 24, 2023
0

One of your associates.a Mexican girl with tattoos on her face.at 3250 W Indian School Rd robbed me at the register .of ten dollars..she said I gave her a 5$ when I gave her a 10$:bill I want my money how are you going to pay me my money back?

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Cynthia Lynn Baker

Sep 23, 2023
0

60. The manager Daniella was rude and was using racial words towards me and she refused to get off the phone and help her new cashier. 75$and I'm sending you the 2 pictures of these things. 00 in that family dollar every month without fail but no more.

I will have to go farther from my house and I am in a wheelchair so I am not a happy camper Also the store has never had anything put away and there's Always things in my way so I can get down a couple of aisles. I hope you take and disapplne her she is the one who treats white people bad.

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Dyshawne Wash

Sep 23, 2023
0

A Mexican young lady working family dollar on Shelby rd in Fort Worth Tx I was walking up to the door seeing a white lady come out with her buggy of groceries filled to The rim!!!!!! She hurried to lock the doors when she seen me coming up to the door along with other citizens behind me trying to enter the store she began to state that she was closed !

Knowing I had just seen a white lady come out one was walking back up to the door when I began to leave because she said it was closed SHE LET THE WHITE LADY IN AND LOCKED US BACK OUT AGAIN SO NOW THERE ARE THREE DIFFERENT BLACK CITIZENS TRYING TO ENTER THE STORE AND SHE WONT LET US IN THIS WAS AT 11:45am Sep 23,2023 I also had my 3 year old autistic son we walked from our apartment this is not right it’s 100 degrees outside something has…

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Sheila

Sep 22, 2023
0

My elderly mother has a problem with accessing digital coupons as she’s 84 . Why isn’t there a card she could use for the coupons? The cashiers move so fast at ringing things even if she did have access she couldn’t be fast enough.

She lives on a low fixed income in an area that has limited access to shopping. Your coupons would help her and others like her greatly as the area she’s in is considered low income ( Virginia mountains). I feel this is discrimination towards elderly that can’t afford a newspaper every week or can’t access digital coupons

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Eric

Sep 22, 2023
0

A employee was standing stocking there was a cart full setting in front of what I wanted to look at I went to move the cart she gave me a look like what the hell thing she t

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Family dollor

Sep 20, 2023
0

Their manager at 8 mile and beech daily is rude and disrespectful she don’t know how to run a store very nasty disposition. She shouldn’t work with the public

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Ted Sanchez

Sep 20, 2023
0

Cockrellhill road Dallas,Texas. I walked up at 9:30 pm & doors were locked. This has been happening alot lately. The sign on door say 9am-10pm. Apparently they close when they feel like it. I hurry & walk up there so I can get there with plenty of time to shop but the store closes early & the people working just sit & ignore me like I'm not trying to get their attention.

They need to stay open till 10pm. As the door says. This is very inconvenient for me & not professional on the managers part. I do not shop family dollar very often & this is going to make me stop shopping there altogether.

Sorry but they are going to lose this customer cause I just waste my time trying to make it before they close.

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Joyce Vanderzamden

Sep 19, 2023
0

I had food and cash both and I had so much left on my food stamps card and I told the dude he said I didn't have enough on there I said well I have 14 on there he said you can't use it you have to use your cash first then your food stamps that's not the way it works and he was rude I said all you have to do is punch how much I got on my food stamp card and

then I pay the difference he still wouldn't let me do it, I kept telling him but he wouldn't let me do it I said well I'm going to report and walked out of the store after paying I was there today between 5:00 and 6:00 is the store in Park City and the dude wears a rag on top of his head I don't remember his name I've never had this happen before I don't know what to do about it but

I wasn't too happy I never put in complaints usually…

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daphne washington

Sep 19, 2023
0

I have a complaint regarding the location located at 46 N. 11th St. on 9/11/23 between the hours of 6p and 7p, I entered this location to return 6 rolls of wallpaper. The manager (a gentleman) immediately started accusing me of stealing the items.

He said I could return that many items without a receipt. I asked him when that police had started, because i previously returned items. I also asked him how could I steal WALLPER THAT BIG, AND WHERE WOULD i PUT THEM TO GET OUT THE STORE WITH THEM.

I was also trying to purchase more items and he said he wasn't checking me out, he took the items and threw them behind the counter. He also said he didn't want to check me out, and told me get out the store.

I told him I was going to report him, and he pointed to the camera and said you all were not…

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Lilly

Sep 19, 2023
0

Family dollars on 630 WRidge, Rochester,NY 14613, does not have a working restroom for customers. to use since they remolded. That's what the cashier said

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Didier Campbell

Sep 18, 2023
0

I was in store # 06208 on 9/6/2023. I proceeded to the register to pay for my purchases. I was overcharged. When I raised the issue, the cashier started to hollering at me. He came out from behind the register.

He was in face and was ready to SUCKER PUNCH before being pulled away by his co-workers. He called me the "N" word to top it off. He told to leave the store. Why would Family Dollar hire associate who bring their thuggish ways to store # 06208.

Some one higher-ups need to address this issue of staffing Athos location.

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Willetta Hasan

Sep 18, 2023
0

I had a recent incident and need to contact someone could you please contact me at 14093039128

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William Barbuto

Sep 18, 2023
0

excuse me? He continued by saying that I had stolen a wallet two days prior when I was in there. well along with purchased items I also carry my phone cigarettes case and yes my wallet. What he or the camera saw was me organizing by backpack so I could fit all my items in there.

Anyway he called me a thief said I was never allowed in the store again. I couldn't believe what I was hearing,didn't even hear what I had to say.

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Bernard M Crawford

Sep 18, 2023
0

I dropped my money at the door $20 and one of the employees picked it up and put it in their pocket and didn't even give it back just took my money and said they didn't find no money address 2036 NE 23 street Oklahoma City Oklahoma 73117

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Linda follis

Sep 17, 2023
0

Manager is rude and very unprofessional. I have been in that store many times since I moved here in May 2023 and the store is terrible. but that store ineeds to be run alot better .

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Norma Gonzalez

Sep 17, 2023
0

I was waiting in line to be checked out and another customer waiting before me and the store manager walks behind the counter and asks the lady BEHIND me if she needed to be checked out and if she was going to pay with card, she checked her out and left the customer in front and my self standing there like idiots!

She was very rude very unprofessional she was dressed very i’m professional with her boxers hanging out, and the girl that was at the register was cussing! 14th and butternut location in Abilene Tx! I am expecting an answer. That was bullshit that she did that and that her employee was cussing

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Tim Bice

Sep 16, 2023
0

Most of the time they are closed Can’t expect cash or cards I can’t walk around the store To much merchandise Rude people And my brother was there last week and someone got shot at

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Sandra lowery

Sep 16, 2023
0

Who do y’all hire for manager that treats their employee like crap if this continues I will turn them in I have customer coming in when I come to work begging me to work for them because of being mistreated and the don’t seem to care it’s really getting old at this point not to mention a reform drunk looks like working there out of uniform always looks nasty several people stealing from tha store so

I think y’all need to take matter into your own hand and treat your employees like they deserved not like dogs or I will turn you guys in to hr I think that’s who someone told me o could repost abuisele behavior

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Nedra Stonecipher

Sep 16, 2023
0

I ran yells store without a manager for 4 to 6 months when nobody else would put in for manager was good enough when you had nobody but Noone even had the decisey to tell him just hired someone who didn't work for company rumbed in in my face this is why this company can not keep help the way they use people.

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Shameka West

Sep 16, 2023
0

I purchased a hair dryer Friday September 15th at about 440pm I didn’t open it right away but when I did open later that night I noticed it didn’t have a comb so this morning September 16th at about 9 am I went back to return it along with my receipt and the cashier was very rude and saying it was policy it couldn’t be returned when it clear stared 30 days for returns with a receipt I am very upset as this is a waste of money and I can’t even use the hair dryer

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Eddie Amison

Sep 15, 2023
0

I came into the store to buy paper plates they were in the wrong spot they told me what to go get I went to go get them they were the wrong ones they had to void they sent me back again to get the paper plates brought those back they were the wrong one they had to void the girl then called her store manager and the manager told her that I had to buy what they had the paper plates that I had on the register I did not want those because they said that they could not do any more voids I am a customer the customer is always right I come into the store everyday to buy things.

Your employees are very rude.

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Robert Graham

Sep 15, 2023
0

I'm In the SW 9th family Dollar on the south side of DesMoines Iowa all the time and the female manager is very rude gives paying customers dirty looks and talks behind their backs

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Steven

Sep 13, 2023
0

The asm at the Bradford store in Marion Indiana 46952 is very rude to customers. so she could leave. She is bullying the other employees. She's been rude to me at times when I have forgotten something and had to come back say oh you are back again I live close to this store and don't want to go to other places when I need a few things.

I spend over 150 dollars a week in there. The other employees are great and know that I am in there everyday and treat me with respect. I would hate to see you loose customers over asm being rude.

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Donniece Gooden

Sep 13, 2023
0

Hello, The purpose of this letter is to report a Family Dollar employee located at 365 Panola Rd, Stonecrest GA 3003. For years she has been very disrespectful to me. 00 lighter’s". 00 lighter. Just the cheapest. Eventually I explained to her what cheapest meant. She looked very angry.

I have never disrespected this woman, despite noticing an attitude toward me. I am a busy attorney that works from home. I do not cheese or grin when I come in, but I do not disrespect anyone. I sincerely believe this woman is projecting her insecurities to me.

Today it escalated and I told her I was reporting her. Please pull the recording; I was not physically confrontational. At this point the rude woman threatened to call the cops on me. When she is at Family Dollar she is at work and despite her…

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Ashlin Gardner

Sep 12, 2023
0

Hartsville sc contact their manager fifth Street 127 moved location error ashlingardner fix is needed application

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Sandra Williams

Sep 12, 2023
0

Absolutely disgusted with this Freeland store.I shop there all the time.Went in tonight to buy sheets and needed to use the restroom.Employee informed me that bathroom was not for public use.What kind of store wants people to spend their money in their store but can't offer a bathroom to its customers??Never again will I use that store.

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Margaret Dabbs

Sep 8, 2023
0

On September 8, 2023 at store #7858, my 11 year old son and I were shopping for miscellaneous items. He had picked up a set of pokemon playing cards, for which he needed to go to the car for his money.

He handed me the cards to hold along with other items I had. I handed him my keys as my car was locked. I continued to wander the front of the store while he went to the car. When he came back inside, your associate Hannah stopped him accusing him of putting something in his pocket.

I heard her speaking to him so I stepped out of the aisle I was on to ask what was going on. She said she saw him on camera and she "thought" she had seen him put something in his pocket before he walked out.

She later admitted to me on the phone that she had not actually seen him pick up an item, put it in…

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William Joseph

Sep 8, 2023
0

Went to the family dollar and was told go across the street. While the rest was wide open

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Kimberly Holt

Sep 8, 2023
0

I made a complaint yesterday and after the complaint I got threatened with physical violence because the assistant manager Becca at 55 lenard Grand rapids thought I was taking a picture of the store and her car and banned me was swearing at me and everything I will be contacting the news channels and my lawyer I would like to speak to someone about this

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Elizabeth Walker

Sep 8, 2023
0

On the morning of September 7th 2023. I went to a Family Dollar in Houston, Texas. The address is 9425 Main Street, Houston, Texas. Add around 11:30 AM While we were in the Family Dollar. Someone started shooting at gun right outside the front door after the commotion had died down for a few moments.

The Family Dollar employees asked me and my cousin to leave. We could not pay for our items. And we were asked to leave. We were the only ones in the entire store that were asked to leave and I feel like we were told to leave because we were the only white people in the entire store.

I do not feel like we were treated very fairly, and that our lives were put in jeopardy because we are not from Houston, Texas, and we were waiting on our Uber. All we were trying to do was stay inside and be…

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Niesh

Sep 8, 2023
0

Today I went to 1 of my local family dollar stores on 4805 nine mile rd. In Richmond, VA. 23223 with my 2 minor kids I was extremely disappointed there was 7employees up front 3 registers 1 lady actually working the register 6 customers online ahead of me and 1 set of 4 customers whom was at register checking out for 13minutes due to unrelated work talking with 3 other employees all while he had an unleashed pit bull dog with him & 4 waiting on line customers including myself complaint about the lack of services, the dog [2 customers was afraid to leave out store because the dog started moving about] I recorded/took photos & stayed on line 22mns.

Total because I wanted 1 to see how long all 6 employees was going to continue staying behind the counter not doing anything then I asked for…

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Wanda gambrel

Sep 8, 2023
0

I work at the family dollar in sulphur sp tx. The manager her name is Lisa.she fired me.they have a click.there.all of them are talking about me there all being messy.y'all owe me a weeks check.there starting rumers about me that ant true.y'all better do something about it.

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Kimberly Holt

Sep 7, 2023
0

I have an emotional support animal who is by federal law around in any establishment by federal law they told me the never to come back again I will be contacting my lawyer on this cause all my paperwork for her states otherwise it's that Ann and Monroe location on Grand rapids and I will be contacting wood tv 8 and other tv stations and on social Media

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Jamal Shelby

Sep 7, 2023
0

I went to the family dollar on 8215 Troost Ave in Kansas City Mo they stay open until 10:00Pm they are very convenient I love the store I just have a problem with a specific employee I think she the manager I was just in the store tonight around 9:45 right before closing after I grabbed my last minute couple items I got in line it was busy for closing the manager I think I’m not her name is watching the line being backed up with only 1 cashier and

her counting money she finally opens her line up and was very rude wasn’t professional very angry attitude smart comments all I asked was did she accept tap pay because when she she specifically said anyone with cash credit or debit no cash back she is always rude never professional loud ghetto and ratchet she doesn’t represent the business like…

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Heather Brianne Hasvold

Sep 6, 2023
0

The store in Laughlin, NV is rude when I select cash back. If I ask prior, I get told no. Is the only place to get cash besides the ATM that costs $6. This is false advertising.

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Elnora Govan

Sep 6, 2023
0

On July 4th, I was scammed out of $200 by a Family Dollar employee. Nothing has been done about it by the headquarters of Family Dollar. I've tried everything I could to seek help from the company, to no avail.

No one at this company has contacted me, even though I tried to ask for help. No has called me or tried to investigate these thieves. I am appalled, and I hold Family Dollar Headquarters, especially Mr. LEVINE, CEO OF Family Dollar.

I can't forget about this. I want my money. Who is the district Manager of the location 233 Main Street. I've been told that these thieving Employee does this to others. Especially Seniors citizens. I need someone to contact me immediately and show some concern and consideration.

What am I supposed to do? , I NEED MY $200. PLEASE SOMEONE FROM THIS…

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Kathleen Schwartz

Sep 5, 2023
0

IWas humiliate by your Manger in store on Haines rd in Levittown pa. When in to buy cat food when to pay for it notice that cashier wasn’t there so look around put the cat food back so I could have a free hand ,I was carrying items in my hand from a previous purchase at another store.

This a store I go to at least 4 times a week normally your cashiers are very friendly to have manger that act so rude pretty upsetting. please address this problem. Thank you

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Diane Schulze

Sep 4, 2023
0

The family dollar store in Industry Texas is a joke it is closed more than it’s open and there’s no posting no rhyme or reason it’s open one minute you go to the next and it’s closed our little community is extremely disappointed in the family Dollar service cause you can’t depend on when you need them

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Sherry Lewis

Sep 3, 2023
0

Employee was very disrespectful and on her phone yelling at her boyfriend while I was needing assistance. Her name was Kaley Highsmith as family dollar in bearden ar 71720

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Jamie bowling

Sep 3, 2023
0

Went into family dollar store #7990 and tried to exchange a item and workers where rude and mangers where even ruder and also family works together there also managers told us we should go to the other dollar store and shop instead of there Clarence combs and Juanita stidham are kind to each other and both are managers and they told me I couldn't work there where I was clarences brother I think that's not right if I can't work with family they shouldn't be able to.

They where completely rude and I will not be shopping there again until this issue is solved thanks

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L. H

Sep 1, 2023
0

Store # 12771

I would like to keep my information confidential, but would like to complain about a store associate by the name of Clifford Stone. He is repeatedly rude to me everytime I shop there. He has refused to add money to my cash app account stating first it wasn’t allowed and then he either has an issue everytime I come in to add money in one form or another. Most recently I arrived at the store at 935 pm, and when he noticed it was me, he went to the back and remained back there for 13 minutes. By the time he came to the front, and had one issue after another, it was then 1000, and he advised he was not allowed to ring me up after 10. He was the only associate working that night, and he was extremely rude. I travelled 25 minutes to this store just to add money to my cash app, and…

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Nina M Taylor

Sep 1, 2023
0

I was just in the family Dollar off of highway 49 in Concord North Carolina and I had went through the line twice because I had to go back in because I had forgotten something well I the first time I went through she was very rude like she didn't say hi how how are you she acted like I was the inconvenience to her well the second time I went through I was trying to use my digital coupon that had found that was the whole reason I went back in well there was an African American in front of me and

she's African American well she was sweetest pie to him told him to have a good day I seem if she could get the door for him and she seen that I was trying to put in my coupon and comes over and pushes the butt in and makes it go away and I said ma'am can I use my coupon again and she totally…

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Priscilla Dion

Sep 1, 2023
0

Well one of y'all's managers which is Mary Verrett is running her mouth about my daughter which is a minor to her customers.

Also she had me kicked out at first while she was working but now I can't go in shop at all . I haven't done anything wrong what so ever to be kicked out of family dollar she is the one that's running her mouth to everyone and erath is a small town and

now people are talking about my daughter if something ain't done about this I will get me a lawyer.... store #7408 address 108 w veterans memorial Dr. Erath La. 70533 phone #(337)918-4065. Can someone please call me at (337)361-0265 thanks Priscilla

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Mr. Murray

Sep 1, 2023
0

On August 31,2023 at approximately 19:59pm hours, I Mr. 00 for and item that I did not purchase nor bring to the cash register. 00 charges listed for Men’s apparel Before I left the Family Dollar store located at 1518 Country Ridge Lane Essex Maryland 21221.

00 which was false and didn’t sound right then makes the comment we do it all the time. 00 charges. 00 for what ever reason on top of the purchase I made In which the cashier lied. 00. This same female cashier called her store manager explained the situation.

I was advised to come back the next day. 00 from his own money. Cashier are stealing from consumers

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Stanley A Smith

Aug 31, 2023
0

The store in Raton New Mexico is poorly managed. Constantly having to walk through the smelly smoke of employees leaning against the building smoking. Inside there is plenty of work if there was a manager, not a friend of the other employees.

Prices are incorrect on the shelf. If you tell them that the price is different on the shelf, you get I don't know how to fix the issue or a deer in the headlights. Stock is on carts blocking the isles for shopping, not to mention the fire hazard.

The manager is just rude. Inexperienced at managing definitely. Always rude to customers at checkout. I like most come in to quickly shop and get out of the store. I will be spending my money at Dollar General, or Walmart until you can get actual managers and employees that want to work and help a…

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