FedEx

Dear Mr. Smith,

Dealing with your company is like a roll of the dice. Half the time you get your package the other half you don’t. FedEx used to be a decent company and you could expect reliable service but not any more. Now when I deal with companies I beg them not to ship my merchandise via FedEx. This particular package was supposed to be a “OVERNIGHT EXPRESS “ delivery but again your driver lied and said I was not at home and I currently WORK FROM HOME!!! I promise you Mr Smith more and more people are getting the word about FedEx and it’s lack of consideration and care for it’s customers. And I just spoke with your RST department in the Caribbean and they would not even give me this email or the corporate address. I am so done with your company “ and my route driver that constantly…

In the past FedEx has done a fairly decent job of actually leaving our packages at our house - instead of in a vacant field or the middle of the road or some other undesirable spot (as has been the experience of many of my neighbors). Today however we got emails to tell us 2 packages had been delivered.

Yet we checked all around the house and porches - no packages. A dog walker in our neighborhood found the boxes along the road near our driveway - and where other vehicles could easily have run over the packages or thieves could have stolen them. What?

Did your driver suddenly forget how to turn into a driveway and bring packages to the house? com so they would know what kind of service you were providing their customers. My hope is that the businesses who use FedEx will pour on the…

My driveway has 2 outlets and big enough to turn around in. Whoever delivers Burns road in GF. NC. Has issues with driving!! The driver goes up over the bank busting up the lid and side of my water meter......

Remember driveway has 2 entries########

Bought items on line, Seller used FedEx to ship. After 4 weeks, still waiting for my items. Tracking system is useless. For 4 days my pkg was ‘on for delivery’. FedEx site kept referring me to tracking site. Ritual chat was even more useless, kept referring me to links that the website already suggested.

If they addressed my concerns I wouldn’t need to ‘chat’ with anyone! Tried to phone but automated system gave even more useless info. and unable yo connect to a live person. FedEx is the most incompetent courier service I’ve ever experienced.

Thank god Amazon doesn’t use you to deliver their pkgs! I will be contacting the shipper to recommend they NEVER use FedEx. And I will ensure any future online purchases are not delivered by FedEx. as I will not purchase anything from anyone that…

I placed an order with Lakeside on 1/1/22. Received email that it was shipped on 1/5/22 and received by fedex in Aurora IL and scheduled delivery of 1/7/22 by end of day. Did not arrive but I got an email at 7:59pm 1/7/22 that delivery updated and pending On 1/9/22 at 10:22 pm email update that it had arrived in Bloomington CA and new delivery date of 1/13/22.

I finally got a human on the phone at 9am 1/10/22 and asked why it was sent to CA 1943 miles from Aurora IL when Memphis is where my shipments from them usually go. After listening to a lot of BS he filed a case # C51892005 and set me up for text notifications.

He said I would get updates of status as it was in route to Knoxville 2147 miles from there. As of today 1/11/22 11am I have received no updates. It is still showing that it…

My pkgs are being left at my mailbox1/4 of a mile away and not in sight of the house. Why are they not bringing them to the house anymore. I am disabled and can't go get them. Most of the time I am not told they are there till the next day.

Anybody could pick them up.

My name is Calvin Jackson from Seattle Washington. My niece in Los Angeles shipped a very important package with medical supplies to my sister, Delphine Jackson, in Seattle. She paid $68 on Tuesday morning to get these supplies here in the Seattle by noon today (12/6/22.

We've been calling since noon to find out what is wrong. It is now almost 8:PM and I'm being told that they don't know whether we will receive our package today. This isn't the first time that FEDEX has screwed us.

As a matter of fact, this is the norm. If they can not deliver packages when they say they will, don't you think that they wouldn't charge this exorbitant fees? Everyone puts down the USPS, but they are usually on time.

I never use FEDEX, but everyone that you order from uses them. These people does have a…

Deliverys are never made in the same place. Why do they never read the instructions of where to place pkg. I am disabled and can not go all over the place to find my pkg. I received an email saying my pkg was delivered today but have no idea where it is.

i IORDERD APARCEL AND YOU WHERE THEPEOPL THET PIET IT UP YOU KEEPTELING ME THAT IT HAS BEEN DELIVERD BUT NOT TO ME THE TRACKING NO IS 287822461669 THE ADRESS IS 41 SETTLE STREET LITTLE LEVER BOLTON BL3 1LF I DO NOT KNOW WHERE IT WENT NO BODY WILL TELL ME

Driver failed to deliver package. Made several attempts to contact Customer Service until I could speak to a live person to inform them that my street was closed and that I wanted to driver to contact me when her was on the next block, and I would walk down to meet him.

Customer service logged the request and confirmed a message was sent to the driver. I received a text message stating my package was not delivered due to security issue. The driver never attempted to contact me. I then made several more attempts to contact Customer Service until I was able to speak to a live person.

I informed them that the driver did not follow my precious instructions and that I took the day off from work to wait for them. I requested that the driver return same day. They said the message has been sent.…

11/1/21-1/1/22 FedEx has repeatedly denied my insurance claim for a lost shipment in the amount of $2000. 83 in shipping and insurance charges. The shipment was marked return to shipper for reasons unknown as the recipient never received notice of scheduled delivery and a signature from him was required due to the insured value of the package.

Now FedEx claims that the package was returned to my old NY address and signed for by me. I haven't been in NY in almost 4 years, so that's clearly not the case. I contacted the gentleman who purchased my old NY property and he has not signed for, nor received a delivery from FedEx addressed to me.

The package was originally shipped from the Oldsmar Florida FedEx store as have the dozens of packages I have shipped since moving to Florida. Every…

I am supposed to be receiving a medical equipment delivery. It was supposed to be here on Sunday January 2nd. When it did not arrive I called and was told they would prioritize the delivery and it would be here on January 3rd in the morning.

It is now 6:25 pm. The package has not arrived at the local FedEx center and I am not being given any delivery information other than it is in transit. I have cancer and I explained to them that I go every day for radiation treatments.

My treatment facility is an hour away. 00 machine. No helpful responses from anyone Additionally the virtual assistant aka gatekeeper cannot help with anything except keeping the customer from speaking with a live customer service representative. This is the worst run company I have ever encountered and the customer…

Fedex delivered a package today and the driver drove in my front yard and marred it all up. Plus left tire marks all the way up my driveway. It's rained here for 2 days so you know how it looks now..

What pisses me off is that I have a drive way big enough for a tractor trailer to come down.. And a circle drive and a 3 car garage.. NOW tell me what his issue was.. HE did NOT have to get in the grass.

Some people are just so jealous and envious of what you they want to mess it up.. AND I AM MAKING MORE COMPLAINTS ON THIS DRIVER, I know this comment won't go anywhere.. My husband and I work HARD EVERYDAY for what we have..

And YOUR company's not gonna screw it up..

my package was scan in Redmond on Dec 26 and it is Jan 2 and they can not find my package and I should go away for four day and they we look for it HELP!!!!!

I had a delivery that REQUIRED a signature, It took me 2 days to get the delivery to be held at the facility so I could pick it up as I knew I would not be home to sign for it. I went to Fedex Express, it was a 2-day shipment however they claim they did not have a package for me, I was then told me to go to Fedex Ground they would have it.

Nope Fedex ground didn't have it so they called Fedex express, got someone to actually look it up, and found out the Fedex driver delivered it that morning, left outside, and the tracking printout says "signed by" and my name. I did not sign for it, I was at work all day, I requested it be held for pickup and it wasn't.

This is a very valuable package and the extreme cold could damage it. which was REQUIRED. disciplinary action should be taken, also if…

Seriously I hate this company to the core. every single time they mess up my delivery. whenever I see FEDEX I get scared that I don't get the package. alas they did it to me today AGAIN! I'm so freakin tired of this.

how do I get fedex out of my life? this is so frustrating.

My package was lost and then located at the Troutdale Oregon warehouse, where it sat for over a week before being scanned as received. This is the 3rd time this has happened at this location. I do realize that it is the holidays, but it is so unacceptable.

It has not been struck at the Burlington WA location for 5 days with it first showing as received, then out for delivery, then as received at warehouse. I'm in the customer service field and this has to be the worst customer service experience I have had.

If I could do minus stars I would.

Delivery Driver continues to drive off of my driveway and in my yard causing ruts in the yard when delivering packages. On 12/24/21 at approximately 1045, I tried to ask the driver not to back in or pull off of the driveway into my yard when she was trying to back out after a delivery.

The driver and passenger attempted to pull up all the way down the driveway and turn around in the yard near my house. I asked them to roll down the window to discuss the issue, once I asked them not to continue to pull in yard, they started talking about a dog in the yard, which had nothing to do with the issue.

I would like to make a claim for damages of property and am requesting a load of dirt to level out the ruts that were caused by the FedEx delivery driver. Please contact me asap for…

Ground delivery driver false signature signs packages and leave them 2nd request to terminal supervisor contact me no answer

Every package has been ridiculously late but the worst part is when you call the customer service dept they straight up lie to you !! I was told one thing by one person and something else by someone else! They are useless!

They should no longer be in business!! This is the worst sevice I have ever encountered!! Looks like my grandson won’t get his Christmas present! I would give zero stars if I could

We have been waiting 3 weeks for a delivery that the Fed Ex tracking # says will be "by the end of the day" . we are in Maine. The customer service dept . sucks and can not understand English.

Fed EX is easily the worse shipping company anyone could use and I am reporting them to the BBB in Maine

Package was delayed and the drive drops my package like it was a basketball

Package was to be delivered on Friday, I get a message from FedEx saying delivery attempted but nobody was here, am reading this as I literally see the FedEx truck drive down the road. Call the 800 number and Angie can’t answer my question because she doesn’t know, can’t transfer me, and refuses to put me on hold to see if her supervisor knows the answer. Seriously?

I know it’s the holidays and people are in a hurry, but come on, can you please do the job you are getting paid to do and customer service, well there is none. No such department with this company.

18 wheeler truck driver driving recklessly on 85 south in Georgia. Almost ran my car off the road trying to pass me. Truck number: 952701 Tag number: p390709

I had a critical medicine shipped by UCSF Walgreen’s on 12/15 that was scheduled for an overnight delivery to me in Oro Valley, AZ. Unbelievably, the package was routed to Indiana before routing it back to Tucson, AZ. At this time, there is no scheduled delivery date for this critical medicine.

What is wrong with FedEx that the company would not place priority on an express package and send it to a hub thousands of miles away from the destination? This is unacceptable.

I dread using Fedex as the few times I used them my packages were either lost stolen or damaged I have yet to have a good delivery with them. once again a thing I bought was sent by Fedex which really concerned me.

Once again the package did not arrive and no one knows anything.

First I was told it was still at the shipping hub where it originated, then I was told it was in transit and they don't know why there is a delay. when I asked if they were concerned that the truck did not make it to its destination all I got was silence so I guess that answered my question.

Nice to know they care about their employees. at least they are batting a 100 for packages that never arrive really sad customer service.

I have had a package at a FedEx facility since the Dec 9th with no delivery as of now. On the 10th it shows it was out for delivery but never received nothing. I have call 1-800-463-3339 almost everyday and nobody know where the package is and not very helpful. This is upsetting because the item is worth $400 and in a big box. I don't understand how a package could be lost at your facility and nobody can find it. I would appreciate it if someone would help me with this matter. My tracking # is 545289156597.

Thank you, Edith Strey

This is the 3-4th time driver was too lazy to deliver. Lies that no one was home to sign. And we were everytime. I shouldn’t have to drive 1 hour away to pick up my delivery! I don’t have the time for it.

Something needs to change asap. I have had to postpone tastings Bc delivery is never on time. Im very disappointed.

Delivery on front porch, in plain sight, not on secure side porch where deliveries are requested to be made. Made no notification that delivery was made, no photo verification of delivery. Delivery person did not bother to knock on door. Just dump and run.

FEDEX has a serious problem and they need to address it immediately or they will put themselves out of business through lack of integrity.

I am so tired of FedEX. Because of Covid (& my having to have open heart surgery) I order all my Christmas gifts online. This morning I got up and I had an email from FedEx stating I got my delivery yesterday. A photo was included.

I jumped up and ran to my front door to check as I’m ALWAYS HOME and no one knocked. There was no package!!!!! Then it hit me. My front door is brown. They delivered the package to an yellow/orange door.

Once again FEDEX HAS FAILED!!!! I called FedEx only to be told whoever sent me this pkg sent it “economical” so there was nothing I could do about this. Now if it was preferred I would be able to speak with a supervisor.

) Now I have no idea who sent me this pkg. But I did find out that I have to find whoever sent this pkg to me so I can file a claim. If I…

I have to receive a package from USA which contains original VISA documents. FEDEX team says package was LOST. How can they be so irresponsible and say package lost Such a worst experience with FEDEX. Don't trust FEDEX for shipping important packages.

They have nasty customer service the person I spoke wit lied to me an put in a schedule I didn’t request… called to change the issue an since then I haven’t received my package. Spoke to a manager an he notified me it was goin out today an would be on the truck… my order has been sitting in there office since nov25 an I’ve yet to receive anything tracking isn’t updated at all am don’t no why they won’t deliver my things.

For the pass week the Lorton Home Delivery brach has sent me text telling me that my pack was out for delivery. The first package took 4 days to deliver even though each morning I received a text telling me it was out for delivery.

In the late afternoon I would get a text telling me that the delivery was being push back a day due to operational issues. Now I am not even getting the push back notifications with the second issue in delivery in less than 7 days.

This package I have to sign for so I am staying home all day waiting with a no show from Fedex. Customer service hasn't been any help at all. I spent 30 min the phone explaining the first situation and all I kept being told was it will be delivered the next day.

No one had a supervisor I could speak to and was constantly told they…

FedEx Ship Center 900 Gateway Blvd, South San Francisco, CA 94080

Everytime when I supposed to receive the package, I just got a message from FedEx saying that, "We made a delivery attempt: xx/xx/xxxx xx:xx PM. Delivery will be attempted again on the next business day. Click Manage Delivery below to take more control of your package(s)." which is completely a lie! I never got a phone call or door-tag from them that indicated they did try delivering the packages.

FedEx driver steals my $400 sneakers out of the box before he launches my empty package on my porch. No way to get through to FedEx. This happened in New Haven Ct.

Why it would take 7day for item to get to my door it came from Paris California to Dallas Texas and now to Nashville Tennessee when it should have gone to weatherford oklahoma

We had a FedEx delivery yesterday Tracking #527901817, the package was fine but the driver drove over our Christmas light display. We have video of the driver who totally knew he did damage. They checked out their van to make sure it wasn't damaged.

7 boxes shipped out together were scheduled for delivery December 1, rescheduled for the 2nd & today 3 we’re finally delivered. These are 1 week late and the rest, scheduled for delivery today as well, are again scanned in Sacramento, now saying delivery tomorrow the 9th!

All scanned Sacramento on the 1st and any scan since. If you know how to do the job, all the boxes sent together, from and to same destinations, arrive together. I can’t even start on the sitting in Sac. Or the customer service reps who changed “policy” and when a time frame begins.

their “line” is more of a figure 8. A lot of talking out of their rear and blatant lies if you let them go without calling them on the lie.

Avoid using them at all cost. Definitely do not use them unless it is a very last resort. Lost packages false attempts at delivery the customer service is trash and robotic.

FedEx driver keeps leaving my packages in front of the gate instead of the front door! People walk by my house and can easily reach over the gate and grab the packages. The FedEx driver marks my package as "delivered to front door"when in reality they don't even open the front gate to leave the package at the front door.

Your driver left two larger packages in the middle of the sidewalk instead of putting them on the front porch where they should have been placed. These items were not terribly heavy, they were only small office task chairs for my grandchildren.

I am unable to us my front door as the stairs are quite steep and there isn't any handrail. I had to go outside through my garage door, over to the sidewalk, and pick up each package and lift it up to the porch/door area.

Then in so doing, I had to walk back down the sidewalk whereupon I stepped on a small stone or something similar and fell on the concrete driveway. I was unable to get up due to age and weakness. I crawled across the concrete with bare knees, and into my garage where I could find something to assist me in getting up.

Please tell…

This isn’t the first time I’ve had a problem with fedex. It’s about 70% of the time they carry my packages. I’m sitting here waiting for 3 different packages right now that were shipped from 3 different companies in 3 different areas of the country.

All 3 of them were expected to be delivered on December 2nd and now it’s the 4th. I know it’s only a couple days but when you’re waiting for parts to get your truck back on the road and want to stop paying for a rental car it’s extremely frustrating.

It would be more acceptable but it is 3 packages and 3 out of 3 aren’t here yet. And as I said it’s at least 70% of the time. This company has made it nearly impossible to put in a corporate complaint because they don’t have a corporate email or phone number to contact them.

All you can do is…

Every winter my insulin is left at the bank of mailboxes at the end of our road. This is out in the open so anyone could com along and take the package. Our road is plowed as well as our driveway so there is no reason for them not to come down the road especially since UPS has no trouble.

It is also my understanding that you could not leave meds out in the open like that. I’m hoping something can be done about this because the cost of insulin is not something that I can easily replace. Thank you for hearing my complaint.

The drivers delivering our package’s continue to leave them on my husband wheelchair lift even though there is a sign asking to please leave all deliveries at the side door. This is a safety issue. In case of an emergency he would not be able to get to the lift to use because package would be blocking access.

My question is: can they not read or just don’t care. UPS and Amazon follow directions. Can our address be flagged to always deliver to side door? Please advise. Address is: 2 Gae Street, Middletown, RI 02842. Phone: 401-316-8598 Thanks for your help with this matter. Sincerely Essie Hembree

I asked the delivery driver to please move his truck from the entrance to parking lot into the spaces in the parking lot. I told him his current location created a bottle neck for the flow of traffic into the parking lot.

The driver was very rude and unprofessional. He did not move the truck and responded by rolling up the window and telling me I had nothing to do today! Truck #468607 and tag # KN-2004 North Carolina.

FedEx driver left "Priority Overnight" critical meds on a remote neighbor's doorstep, so two weeks later I had FedEx deliver critical meds not only "Priority Overnight," but "(Adult) Signature Required."

When I received the "Out for Delivery" text this morning I struggled to be outside waiting this time. Nothing. Then a text saying package was delivered, signed for by [my first initial + last name].

Drivers from FedEx, Amazon, UPS, and USPS deliver here regularly, every. single. week. In fact, FedEx delivered a different package here the same day they bungled the critical meds/overnight shipment.

What if the package with the fraudulent signature had contained a crucial prescription to help me see, walk, drive, speak, and remember my family's names? OH WAIT-- it did.

What if the package…

I have a package that is "stranded" in Memphis. I called on 3 separate times to customer service and they said that they cannot help me. Why? Because there is an issue with the package and they will not tell what the issue is.

Suggest have the shipper Express Scripts call them. Express Scripts said they are not allowed to call. So 3 times I have called I have asked for a manager and have been told there is "NO" manager I could talk to.

All I want is a Fed-Ex manager--or someone- to take ownership of the issue and call Express Scripts-1-800-244-6224

Our address must not be on the delivery driver's GPS. Consequently, for the past 2 1/2 years when our packages are finally delivered, they have been on and off a truck for a minimum of 10 days, some never get here.

Those that have been delivered weere loaded on and off the truck so often they are severely damaged and in some cases, parts have been lost due to holes in the boxes. Others because of dents and tears. We have tried several times to get this corrected by visiting the facilities here in Ocala, FL located within 3 miles of where we live.

We live in a gated community, called Ocala Preserve, and FedEx is in here every day. Our address is 5639 NW 40th Place. There is a similar address across town - same house and street number except it is 5639 SW 40th Place with a different zip…

We can not get packages delivered to our address. 225 Maplewood Dr Cabot Arkansas 72023. They keep telling us that we aren’t home or business closed. They come by our street on New Country. We are off new country Rd. We can watch them go by. I have tried every way to try to talk to someone and explain. Our packages are attempted to be delivered until they are returned to the sender. We don’t have control over the shipping when we order. The trucks come out of Mablevale Arkansas. If they would contact us we can tell them where Maplewood Drive is located.

Thanks Dorothy Many 501 605 3648 dorothy012@centurytel.net

I want to report FedX driver, crossing the double line driving on the wrong side, in front of me. (Nov 29 09:45 in Sacramento County, corner Rio Linda Bl. and Main.) I have it on Dash cam. I will keep License No. for when I may need it later.

Calling the 800 number is a joke. If that signifies how FedX values Customer Service with a robot, they would be missing valuable information. The message I get is, they really don't care. If there is top-down Corporate culture, long-term customer loyalty is slim.