FedEx

If I could give both FEDEX AND UPS a big fat zero I would. Fedex has sent me messages for the past 3 days telling me that my package will be delivered today by end of day. I have yet to receive this package.

It is a television and therefore I am waiting to make sure it is brought inside and not left outside. I am also disabled and dependent on delivery to my house in order to obtain items. My family tries to be able to help me with my deliveries but cannot keep being told today by end of day.

YESTERDAY my package was 2 hours away from me and for some stupid reason was rerouted BACK TO ITS ORIGINATING HUB! Now instead of being here today like I was yet again told, I have been told that it's still in the sorting hub in GEORGIA waiting to be resorted and sent back down to ALABAMA where it…

Ordered three advent wine calendars 11/23 from sip and savor & set up delivery for 11/27 or 11/28 as I am a nurse-not always available for delivery. Started tracking FedEx delivery 11/26 on 1st shipping date. Delivery date was originally 11/27, shifted to11/28.

NEVER notified of an address issue. Checked tracking at 8 AM 11/28 & package on time for delivery between 10:30 AM and 3:30 PM. Checked tracking again at 9 am-suddenly a delivery issue because FedEx did not have my condo number.

Called to give them the condo number immediately. Checked the shipping label from the company and the condo number definitely on there, so FedEx messed up.

First person I talked to at FedEx said the information would be put in and delivery would still come today. When I checked tracking at 10 AM, FedEx…

very, very, very, very poor service. took off work 3 days for a package to be delivered and signed for. web site says the package was on the truck to be delivered never showed up. customer service completely unhelpful. still have not received the package.

tracking number 839951095880 i will NEVER use fedex unless i am absolutely force to. bad service. very unhappy. lost a lot of money and still have not received my package Dr. Michael Camarata

I am a senior living in a retirement community. I do all of my shopping online. Your services are horrendous from them not delivering to correct addresses, to cutting through landscaped areas, throwing packages and the list goes on.

My primary complaint which never gets addressed when I call the 1800 number, I'm always given a speech, I'm sorry and someone will call you back, which NEVER happens.

The delivery person who delivers on Sunday, has over the past year or so, just left packages at the front office steps when they are closed. They are too lazy to find our homes and continue to leave the packages on the steps on a main highway out in the open and in direct contact with the weather and potential for theft. The main office has a chart showing the location of the lot numbers on the…

I will make every FedEx experience outstanding.” —The Purple Promise Great customer service and ethical behavior build the trust that is the lifeblood of our company. Trust changes people into customers. Get to know our Code and what the Purple Promise means for you.

This happened on Nov. 20, 2021, at 1:59 pm in Gary, Indiana. The gate was not locked and no animal was in the yard. The resident orders because she is 96 years old and store shopping is not always agreeable to her. Your FED EX DRIVERS DO NOT KNOW ABOUT YOUR " PURPLE PROMISE." No attempt was made for Great Customer Service. This behavior made it inconvenient for her and should be unacceptable to your company.

A man came over and brought it to my house because he said that I was look like it was medicine because it was packed a cold pack. This is not the first time FedEx has messed up my deliveries.

The address was correct on the package. So disappointing especially this is medicine I have the half and you messed it up again

Had an order that was to be delivered by FedEx. Received tracking number and time of delivery as 11:30 am on 11-19-2021. Paid for Priority overnight. Requested time was 9:30 am 0n 11-19-202, FedEx posted notice that all packages would be 1and a half hour later.

Was fine with 11:30am as still had time for service. At 2:30 pm on 11-19-2021 package had still not been delivered, was told by the end of day. Suffice to say that on one of the most saddest days of a family's life FedEx managed to make it even worst.

The package contained item needed for wake of family's loved one. I would give FedEx no stars but it won't allow it. 08. Do not use this company, you will be disappointed.

there is a driver that speeds down my road at 5:30am every morning and i jog on my road hes almost hit me and today he hit and killed my family cat.he knew he hit the cat cause he hit his brakes and then speeded off and i did yell for him to stop.this is getting old,i want something done about this driver.

I have a package that needs to be delivered. The fedex driver that has my package claims he "attempted" a delivery now 3 times....However, his attempted delivery involves him getting out of his truck and putting a sticker on my mailbox. He DID NOT EVEN COME TO THE DOOR, TO THE FENCE, TO ANYTHING!!!!!! I was home, I was prepared to sign for the package... I watched his ridiculous "attempt"!!

Obviously, to make a delivery you actually have to come to the door!!!!!!!!!! I will never be at the mailbox......

What does it take to actually get a delivery from FedEX!

These idiot drivers drive through my grass everything fed ex ground should be shut down!!!

Paid for overnight service 2 days late as of now.And customer service is unprofessional when I called to complain ,why my package hadn't got delivered yet

I've set at home 2 days in a row waiting for FedEx to deliver my package cause I dnt wont to just leave it sitting on porch if im not home. Instead of alerting customers early in the day that you guys are not coming I have to check when its 7pm to find out.

So thats 2 days ive waisted at home waiting on FEDEX. A no show. This has happened numerious of times. Get it together or find better workers that wanna work. I will start asking the retail shops if they have other shipping options beside FedEx. This is ridiculous.

Filing a complaint on a supervisor. My husband gave notice as soon as he knew that Wednesday would be his last day. Supervisor laughed in his face and proceeded to cuss and yell at him. Told him he spent so much time training him for nothing.

Yet it took him 2 weeks to even get his computer training set up. Then proceeded to walk around and tell all the other employees what was happening came up to one and said dont bother helping him he's quitting and told my husband that he was on his own so don't fuck anything up.

Once my husband completed a task he went to ask for another door to load and he fired him. Told him to just turn in his badge after his shift.

I received notification that our package FedEx # 546954888170 wasn't delivered yesterday because no one was available. We were home all day and nobody made any attempts to deliver this package to us. I don't believe it required signature anyway but if it does consider this email are signature for its delivery tomorrow.

Thanks, Mark Radell 10933 Old Harrods Woods Circle Louisville, KY 40223

My address is 1753 Cowper street, Palo Alto, CA 94301. 29pm the Fedex delivery driver rang my doorbell and then pasted a delivery note on the door in less time than it took me to walk to my front door.

She did not wait even 5 seconds. By the time I opened the door she was already in her truck and driving away. An Amazon delivery man who was right there, delivering next door, said "she rang your doorbell and took off".

I looked down the street and saw which direction the truck was headed. So I got in my car and took off in that direction and caught up with her two blocks later. I told her exactly what she had done and demanded my package, which was a shipment of wine and temperature sensitive.

She handed it over without even asking for my ID. While you may have vacancies for drivers, you…

I have had two packages in roughly one week where my package was not delivered to the correct address. This is a problem when calling the customer services line. They are of no help at all, they are all robotic.

Why can't I be told where my package is and who was the person that made the incorrect delivery? Surely you should be able to track the driver and find out where a certain package has been dropped off. Customer Service is lousy and I am so disappointed in this establishment right now. This is so unacceptable.

Why should I always have to contact the shipper and waste my time for FedEx's mistakes and I can't get a decent answer as to what happened to said package. I need someone who speaks English to contact my asap about retrieving my package and make sure drivers are delivering…

Message to FedEx Corporate in hopes that the terrible experiences with FedEx are corrected. I find it necessary to write this email in an effort to express my disappointment in the lack of service FedEx employees have demonstrated in the recent years and I hope that this email is received and shared with any key employees of your organization that truly cares about the reputation Fedex has been receiving due to the increase in poor selection of field employees.

My experience with FedEx in recent years have been terrible, and to be quite honest, if the shippers where I order my goods from provided me with the option of a shipping company, FedEx would not be my option. This statement is true and sad.

On 10/31/2021 I ordered some expensive jewelry as a gift. My order was placed with 2 day…

FedEx supposedly delivered 80$worth of dog food from chewy to my house except, they did not. They did leave a tiny beat up box from Bed bath and beyond that belonged 2 miles away. This is the 3rd time in the past 3months they have not delivered our package.

Called them and they of no help, acted like they don't care.

You delivered a very heavy big box to my house yesterday, which is not for me! It contains a dresser, and is too heavy for me to lift. It is for my neighbor next door (next house). I want this removed from my property now

I took off work waiting for delivery. Only to be told someone tried to deliver but no one was home. I have been waiting all day. Tbe delivery person lied or went to wrong location. Still waiting on so called second attempt.

However the tracking shows still at fedex facilty in Jamaica ny. And at same time states in transit. I paid and took off work to be lied to.

Packages continuously left outside upper garage or in lower driveway since Sept 11, 2021. Multiple complaints to fedex, all documented. I was just informed by Michelle at fedex that there is no way to complain because Home Delivery is allowed to leave packages anywhere they choose on the property.

Two deliveries were left out in the rain and the packages were soaked. Up until Sept 11, 2021 packages were being left at the front door, where all other delivery services leave packages. Fedex has recently chosen not to do this.

I have pictures of delivery and video of deliveries. Fedex very unresponsive. Instructiion in Delivery aManager online are ignored.

The Fedex Driver was extremely rude and delivered package to corner of road! He refused to bring the package to the front steps. He said it should have stated that in the delivery. And since it didnt he would leave in the driveway near the street. NEVER in my years of receiving packages have I heard such a thing.. His reason was because he is having a bad day. As we all aren't having bad days here & there during a global pandemic!! If this guys keeps his job, it deserves to be in back office where the public is far away from interaction.

He also wanted access to the back door which is extremely strange! I know people dont want in todays time but STAY HOME if this is the case, There is not an explanation for anyone to act this way. Just Quit if the job is hated that much! I pray my package…

The FedEx driver went to the neighbor and had them sign for my package. That is Fraud. I do not even know my neighbor. But I met my neighbor when they brought the package over that I would not have signed for.

I think that is very crappy service!

I placed an order with a retailer, your was company assigned to deliver it. There was specific instructions to deliver to the side door. There is a Huge sign that is chained across the front steps stating DELIVER TO SIDE DOOR.

The package was delivered on 10-15-21 your driver put the package on the steps under the sign. Do your drivers know how to read??? It was stated on the package not once but TWICE to deliver to side door. I called your 800 number and spoke to a Candace told her what happened and received a case #, that number is 1015638160.

She said someone would call and explain to me why the driver did that. This is not the first time your drivers have done this. It does not matter whether the package is delivered by ground, express, or overnight. The price of delivery should…

After supplying Fedex with very specific instructions on how to find my door, a 100 lb freezer was delivered to the wrong door. I would have to have an appliance dolly and a lot of strength to move this thing the distance of 1/2 a city block to my door.

I am 61 years old - it is NOT happening! I called Fedex 2 times the morning it was delivered to the wrong location, I called again the next day, called again today, and also called Walmart (the shipper). Walmart's Lanie called Fedex's Jessie who spoke to the support team supervisor and was told they would be calling me/coming out today to fix the problem.

Same lies I've heard for 3 days. It is after noon and again, no call and no show. YOU SUCK! Do I have to hire someone else to do YOUR job???!

it's been two weeks since my two 100 pounds packages arrived in Memphis, I've been contacting the customer service since and they are useless, they don't know what happened to my boxes, one day they tell me that they were already released and the next day they are still in customs, FedEx super Sucks.

I ordered a Samsung phone in September of 2021 in while I was checking my emails. I got something regarding the phone saying it had been shipped and that it would get here around October 13. Today's the 17 October and my package still hasn't come in yet because it's still in Texas.

I live in California so I thought that it would get here just as fast, but it didn't. When I checked the update again today it said that is would come in tomorrow but it was still in Texas. I'm just scared that thy might lose my package since they have lost a lot of packages.

I received a delivery from Liberator Medical Supply this morning. TRK# 5360 6665 0960. Your delivery person did deliver the package. But he just tossed it to the top of the stairs on our porch, a great distance away from my front door.

This person has delivered to us on several occasions. Every time we see him deliver to us, we cringe. We have asked him in the past to take more care with our packages and to please deliver them closer to our front door.

I am a invalid senior citizen, and it is very difficult for me to attempt to retrieve his deliveries when they are so far away from our front door. His responses have been negative and his attitude is terrible. I would appreciate anything you can do to rectify this situation.

This individual seems to care little about FedEx, his customers…

I order from Chewy's as they promise door delivery. The last two orders have been dropped off 1. in the road next to mail box, 2 five feet down the long driveway. Everyone else delivers to the door. I am 72 years old and an asthmatic and can not lift these boxes.

I just finished carrying the 40 lbs of cat litter bag to the porch where the old FedEx driver used to place. I now have to go back up and get the boxes of dog food and break down the shipping box.

I have complained to Chewy's. I will not be ordering from them.. It will be easier to get from grocery store. At least I have a grocery cart to lug it around with in the store, can then place in my car and then I am only carrying from car to house, maybe 10-12 feet rather than the 60 feet from the road.

Your company is horrible in…

Fedex driver delivered my package to the wrong address. I got an email from the store the package came from saying that your package was delivered. When I went to my front door, and there were no package at my front door.

There was no an app number on the package, and they did send my package to my old address. I dont live there anymore. I think that is not a smart.................................... idea........................................................... A kindergarten student will tell that that is not a good idea.

If there is not an app number, they need to send it back, call to get the right app number, or live it at the office. This is not first time

Wish I could not give less than one star. Horrible customer service thru hang up or tell you there is nothing they can do regarding a complaint and are constantly passing the buck. The last four deliveries my packages have been destroyed and damaged.

DO NOT USE them If you want your package delivered on time or not damaged

I keep contacting fed ex because they deliver my packages to the wrong apartment building. I have told them the color of my building precise location, that they just need to drive a little further to reach this building. It has been over 6 packages now!!! but they didn't.

They do nothing to change it and pretend like they did.

I'd give you guys zero stars if possible. Over 90 percent of your customer service people are rude, obnoxious, have no idea how to assist, refuse to transfer your call to a manager or supervisor and barely speak the language.

Today, in Norfolk, VA a neighbor who lives half a mile from me, delivered a package from Chewy to me that he found unopened in his trash can. It is trash day, so the large trash cans were on the street.

He was checking to make sure his trash was picked up and saw this big box. He was at first mad because he thought that someone had put trash in his empty trash can so he went to remove the box to fold it up and put it in his recycling when he realized it was not open and

was quite heavy (2 dozen cans of dog food). The delivery name and address had been blacked out with a sharpie-like pen but if you looked hard enough, you could still read it. So, they brought it to us. We believe FedEx driver apparently threw it in the trash..

Our home system cameras do not show any deliveries from FedEx…

Fedex has lost my package 2 times (All in the same location Kernersville, NC! It has been over a month the shipper has been attempting to get this package to me, and has recently sent a 3rd replacement because fedex has lost previous 2!!

The customer service is not helpful at all because they are very unaware of anything to do with the packages. The shipper is going to send a 3rd replacement but I will not be surprised if for some reason they are lost again.

I will never personally use fedex and will recommend anyone else to steer clear of fedex as well.

Package not delivered. My medical supply is being held from 10/01/2021 at a facility in Willing, but I keep receiving text messages that is in a truck for delivery and the web site was telling me the same. On Oct 5th I called because at 5PM when i checked the status , it showed "delivery exception".

I called and after a long time I was able to speak with someone . The agent told me that the package is still in the warehouse but she will make it a priority and it will be delivered today , Oct 6th.

At 3PM when I checked it was again "delivery Exception" after I received a text in the morning that the package is out for delivery. I called again , put the tracking number and Surprise!!!! We attempted to make a delivery at 2:29Pm .

This is the final attempt. I called again and spoke with an…

I am writing today to outline the worst shipping experience I have had in my professional career. ALL of the phone conversations had during this experience were recorded for quality assurance purposes, so all of the below information can be verified.

I have attached all the relevant case information at the end of the text. On Tuesday, June 22, while working remotely in Santa Monica, my laptop broke. I immediately requested a new one and chose FEDEX to ship this laptop to me.

On Wednesday, June 23, at approximately 2 pm the laptop was sent from the 130-3355 North Road location. I had my representative in Burnaby choose the $200 CAD option for next day shipping (This was ensured to be at my location BY 12pm the following day.

This was a very steep price to pay, but had to ensure I had the…

Tracking information is not correct to phone call. I took off a day of work to be sure I was here for a sign delivery package. Then customer rep says its scheduled for delivery 4 days later. Unacceptable. I will never use fedex again. Poor excuse of business.

2nd time this has happened

My package was supposed to be delivered yesterday. It has been rescheduled to tomorrow. The package contains perishable items that will have to be returned. This is not the first time I've received a late package from FedEx. The only way to get a package delivered on time is to pay extra for priority shipping.

FedEx is ripping customers off. I will no longer do business with any company that uses FedEx as a delivery service.

fedex hub in southbend indiana never ever delivers my packages on time and I'm only an hour away. my last package has been there for 4 weekdays and it's medical. called customer support they say so sorry we will call you back with update within 24 hours. guess what no call.

called again and they say so sorry. pandemic is making them very busy. I say good you are making more money buy more trucks and hire more drivers. I don't feel like I matter at all. I could choose to pick it up at there facility but refuse they got paid to deliver it

A courier was sent some days ago and it was said it will reach till Saturday . but when we are asking they are saying it will reach on monday and tuesday . it has important document in it which we need on Saturday only .

We have cancelled our flight ticket because of it . when we called customer care they have not listened to us properly and are disconnecting line continuously. we are very tensed because of it. we have contacted around 10 people in your branch but they are not taking it seriously .

you should take care of customer request . but they are continuously declining it. they are putting our call on line or one hour . they ar making our head spin . please take action regarding it .

Package wasn't delivered

I paid to have a package delivered to my aunt that lives and Tallahassee, Fl. My aunt works from home and stated that no one ever attempted delivery nor was a door tag left. Fedex claims that the package was attempted to be delivered and Fedex again never attempted delivery not even once.

I contacted customer service and a ticket was created and someone would give me a call back once the package was located that never happened. I contacted Fedex today and spoke with a customer advocate by the name of Jennifer who claims that the reason the package was returning to me is because delivery was attempted several times and I only called two days ago when I have been calling for almost two weeks.

I explained to her the situation and she was not concerned with my situation at all. Jennifer…

I am a disabled Army veteran. I had a phone shipped to me from my provider. They sent it by way of FedEx. The driver made an attempt to deliver this package on Saturday September 18. He never made another attempt to deliver my package after that date.

However he made a note each day the a delivery attempt had been made. He had not, I have been sitting here each day waiting by my door for my package. This is Thursday the 23rd now and I do not have my phone.

I have spoken with customer service several times and each time they assured me that I would get my package and that they had communicated with the hub about my package. If they had done that I would have had my package in my hand now.

They insinuated that I was lying about being here to receive the package. They said at this point I…

Tracking number: 283801742565

I ordered a love seat from Wayfair. Fedex driver has been going to the wrong condo and falsely claiming that the buzzer was not working and recipient was not at home. The Fedex tracking online website clearly says - you need not be home; the package will be delivered''.

The driver needs to go to the delivery area of the condo and press the buzzer and someone will always let the driver in. The driver has not done that. I am now told to go and pick it up from 985 Moodie Drive.

I will most probably request the Condo Board to encourage residents not to use Fedex again due to this frustrating experience and as there are many seniors in the building. Furthermore, talking to your customer service folks have been an equally distasteful experience. I am planning to…

A important package was delivered to wrong residence yesterday i contacted numerous people including local dispatch to send the driver back to where they delivered to retrieve and deliver to me around 2:30 pm but never got delivered or updated what was going on tracking number 646550503707295744

My orders are taking longer and longer to get here they are baking supplies the boxes are in horrible condition my chocolates are melted or even completely ruined their sending them through States they don't have any business going through and they always have and damn excuse and it seems like FedEx doesn't care and it takes no responsibility

I have not had a ground shipment delivered anywhere near on time since July. They have not delivered a package my wife ordered in July as of today. Ot is the 20th of September and the retailer has shipped the package a SECOND time!

The post office handled 30 times as many packages in 2019 as FedEx did, yet they are early about 80% of the time. It only increases my frustration when their excuse is COVID and moving a processing facility. USPS and UPS must not have COVID problems, because they are able to deliver items.

And to top all that off I passed the ground delivery truck one block from my home 2 hours ago, yet I still have 4 packages that are SEVERLY late from multiple shippers.

I had a package coming to me here in California from a shipping location here in California, for the past 4 days my package diverted to Texas and has been going round and round between Garden ridge, TX. and Schertz ,TX. and no one can figure out why, sounds like total incompetence by FedEx.

Packages left in the driveway and there were two other places where it could have been left and it would not have been open to the rain.