Fifth Third Bank

I have had my account with 5/3 bank every since I was 16. My mother chose this bank for me and I decided to keep it for that reason. I am leaving this bank ASAP because I deposited a cashiers check into the bank and they explained to me that they have to hold a guaranteed check for 10 days to make sure it clears.

I have never heard of a guaranteed check needing to clear, it’s guaranteed. I was then told that it’s at the discretion of the branch. They insulted me further by telling to get a letter from the remitted proving that they had money in the account.

I brought the person back to the bank and they said we still have to hold the check. I have never been so disrespected in my life. I have a lot of banking years to come but it won’t be with this company.

I am a Fifth Third Customer with 3 accounts in "Good Standing". I had filed for a "Loan Modification" for my vehicle because of "Disability" and financial problems. After an evaluation of my complete "Income To Debt" ratio, I had approximately $352.00 remaining plus I receive $ 235.00 Food, and $60.00 separately from that from the State Of Illinois. My Credit Portfolio is "Excellent" account mixes of at least 2 1/2 running with "NO MISSED PAYMENTS" and "Myfico scores "Mid- 700's across the board!!! However 5/3 Loan Modification department has "Failed" me. They "Denied" me a modification once again for "NO GOOD REASON". {Plus The Black Book value On The car is very low at this point with the mileage on the vehicle at 198564 plus, The vehicle has "Depreciated Exponentially"!!!

I believe…

Fifth third Bank let some company called money Lion transfer 15k from my account the same day, this was way more than my daily limit, I'm not sure how a competent bank let the same Money Lion transfer 2500 6 times the same day I am very disappointed, soon as I found out all this money was gone from my account I called to try to file a dispute the customer service agent that answered his name was Jeff, told me he couldn't file a dispute because the primary account holder is the one that authorized the transactions, I tried to tell this man this was my account and

I had already talked to my mom who was the account holder and she never authorized any transactions he refused to file the complaint and instead told me he would transfer me to the fraud department, the phone rang and hang up on…

I paid off a motorcycle loan through fifth third bank and requested the title that they were holding during the length of the loan.

They told me they didn't have the title and I would have to go to the dmv and request another one.

It cost me $51.13 to get a copy of my title. Fifth third bank would not reimburse me or even deduct that amount from my last payment.

It was not my fault they lost the original title.

I will not be banking with fifth third bank again.

5/3 Bank filed to properly apply my June 2021 mortgage payment to my account and reported my account as being 30 days past due. Despite serval attempts to have the matter corrected over the phone, and getting a letter stating that they would fix it, they have NOT yet reported the payment accurately.

They have done this sort of thing repeatedly, during the life of the loan and I suspect have done this to other Black and Latino customers. Undermining our ability to have real financial free and upward mobility by diminishing our credit worthiness. If so, this is a pattern of behavior that must STOP.

First off, 1 star is 3 too many. 5 hours trying to reach someone at the "customer service" number of 800-972-3030 before their system dropped me. Somehow, while waiting, the call went into a voice mail system that required a mailbox number.

I called back in, the system asked for an account number (entered it) then last 4 of SSN (entered it). Then the system asked for this info AGAIN!! WTH!! Customer Service at 5/3 is 167% ROTTEN!!

I would like to speak to someone who is a manager of the bank protection team. You see, I used to have a checking account in good standing at Fifth Third Bank a while ago. But then I fell upon very hard times for a long while.

I was once looking for loans online because I was desperate for a loan. I did not realize then that most of those types of loans are not legit! I was so desparate because I was abused financially and emotionally abused by my husband.

I paid for everything, eventually, from food to rent to utilities to clothes for our son. I was also ill with very hard to treat depression and wasn't even thinking right. Anyway, I get a call for a loan offer I thought was legit.

I do not remember how, but the scammers pushed a bad check through my checking account; which said Wells…

The Fifth Third Bank at 840 S Oak Park Ave,Oak Park,Ill is holding my pua unemployment money and giving me the run around do not partner with this bank. There is no real reason why they are holding my money up.

Friday July the 23rd 2021 a man called and said my money would be free than, called right back and said I needed more proof. That is not right at all.

I paid my car off in November and never received my title. I called the bank and they said they were looking into it and I e heard nothing. It’s been 8 months! And no one is any help ever when I call the Rockford branch. Please respond.

I have called the bank about my account being Frozen and they hung up on me and was trying to tell them that I was trying to send money to my aunty in Korea some money so she can pay her bills. the fifth third bank that I have went into today frozen my account and they did not ask me first I need my account unfrozen by tomorrow

On this date 7/16/2021 I had just spent over an hour shopping for groceries, waiting in line for over 15 minutes only to have my debit purchase of $283 declined at the register, even though my account had nearly $600 in it, and I knew it. ) I DO NOT STAND humiliation, nor embarrassment of this ilk! 02 purchase at Etsy?

Are you fucking kidding me? And THEN to send no notification, claiming you had no contact info is simply not true, and demonstrates absolute piss poor customer service . As I stated , I was a new customer, I will be closing this account next week on Monday morning as soon as all pending deposits coming right now have been recorded.

I do not do business at this level, and certainly not in a situation where there is absolutely NOTHING you can do to make this right!! I…

The branch manager in Perimeter Dr in Dublin, OH, Darren, is awful. I am a trustee for my parents’ estate. I have paperwork stating that, and proof that the checking account was to be set up that way 7 years ago.

Unfortunately, the person who set it up no longer works there. Darren told me your paperwork was “lost” and it didn’t matter that I had paperwork proving differently. Because your company lost paperwork which should have been scanned in, my original documents apparently don’t matter.

After I tried unsuccessfully to close the account after my fathers death, because I was honest and told him my dad had died, he said I should have lied and just closed it out without telling him. Then I received a call a call from your customer service telling me that it was ok and I could close the…

I have been locked out of the 5.3 app and can't get back in.. no one wants to help me

I have been trying to replace my credit card for TWO AND A HALF YEARS! they have zero attempts shown since 2019 and I just called a few months ago to attempt replacing it again and what did they send in today? a new card for the wrong account! So, 2.5 years to replace a card and they still send me the wrong card.

They also have a history of blocking my card when I travel even though I call in advanced to let them know that I'm traveling. I've been left stranded in random cities before because they won't unblock it.

So a few month ago, I found out that the Fifth Third credit card that was supposed to be my overdraft protection, was closed due to non use. No one at Fifth Third bothered to send me a notice. SO I had to apply for another credit card to cover any overdrafts.

The 5/3 idiot who took my application over the phone— and the male who did it knew EXACTLY why I was applying for such BECAUSE he suggested it — NOW I am told by 5/3 that my new credit card could not be used for my overdraft because it was processed in another state (ie Ohio). SO i would have to apply for yet ANOTHER credit card for any overdraft protection.

SO i have to screw up my FICO score by applying for ANOTHER credit card because of a mistake by 5/3 — AND I cannot close that credit card PLUS still not having overdraft…

This bank is deplorable. You get all kinds of lip service but never any reply for an answer. They promise alot but never come thru on any of them. They change things about your account and don't bother telling you.

There on line app can't even keep you balance correctly which leads to problems and when you call you get we will look into it and call you back only the call never comes.

My teenage son, an established 5th/3rd Bank customer with a checking account deposit his first pay check from his first part-time job. After making the deposit, he was told that the funds would be available the next day. On the next day, the funds were still on hold (500. 00 deposit).

After speaking with several customer service supervisors, we were told that the funds were on hold for an additional 6 days because this was his first check! No one at the branch where we deposited the check shared this information and unfortunately, none of the supervisors at 5th/3rd Bank are entrusted with supervisory skills that allows them to override a computer.

It's sad that some management companies will give you a title, but no authority. Now, we're told they can't verify the check by calling the…

My card was cancelled due to so called fraud. The fraud department only blocked it ! Someone else cancelled it and didn't notify me . Its very embarrassing when your in a grocery store and find out your card is not good at checkout !!!

The fraud department didn't even know it was cancelled ! On 7th of May I talked to phone supervisor who assured me they would rush a new card to me. Today is the 13th of May one week since my card was callously cancelled.

No new card, as promised from the conversation on the 7th of May. Nobody knows , nobody is responsible ? This is the Worst customer service I have ever received in my life !!!!!!! I spoke to another supervisor today who is ordering me another card .

It won't be until next week when a I get this card, if its even done correctly ! I will have…

Bonnie Hudgins is the worst manager ever! Very rude and unprofessional. I will never recommend Fifth Third in Marion, NC because of her again. She sucked when she worked at Bank of America, no wonder she never got promoted there.

I can understand locking a card after a few transactions but putting a limit on how many times you can use a card whether it declines or not is competely bullshit There are people out there such as myself who do not have any other sources but their bank card.

How's anyone supposed to pay bills or go buy food when their card is locked for 24 hours? That can be considered illegal. It's my money and you're preventing me from using it.

Never take a loan from 53rd bank. Bad experience with the customer service and their system. Two times the service people abruptly hung up on my call. My loan payments go electronically from my bank every month. When they increased the payments they put my regular payments in Unapplied area and sent a letter.

I paid the the difference on the phone but the bank personnel forgot to move the funds from Unapplied area and therefore, created a delinquent payment and reported the Credit bureau agencies. When I called, the personnel saying that they never received my payment and they do not keep the history of payments, history of phone calls or payments over the phone.

I became victimized with the credit score because of their mistake. My credit score is always above 760 and because of their…

Horrible cuatomer service lots of fees and the bank only cares for them selves Dont use this place

I will not continue with kind of treatment. Sincerely BEVERLY Coleman.

M. I was calling about an Issue with the disputed charge on my debit card. I selected the option for the extension for disputing charges, and the man who took my call had an extremely rude tone of voice and raise their voice when they realised that my issue is with my checking account in the card linked to it, and not a credit card.

They said that the department for cards linked to checking accounts had closed.

However, there was no separate option to distinguish between checking and credit, there is only one choice for disputing charges, and I had no way of knowing this, nor did I have any way of knowing that one type of card could be helped after 5:00, but another could not be helped after that time.

I feel as though it was extremely disrespectful that someone would talk to me…

Sending information in the mail in an unsealed envelope for any one to see

We applied for a home equity loan on 3/19/2020 and were finally approved on 7/10/2020 and set up closing for 7/29/2020 at 9 am local branch. I also was required to open an account before closing to get the rate they promised so we did and set up direct debt.

Then less than 48 hours before the closing at 3:19 pm on 7/27/2020 received an email saying we had been denied for the loan due to bank changing there guidelines. I have reached out in email and by phone everyday since and have not gotten a response from anyone.

I also now must go to a local branch to close the bank account and get my money out. We just don't understand how we are grandfathered in since the process took so long on there part not ours.

I rate my experience a zero but thats not even an option. I called to ask why I received a delinquent notice in the mail when I had already paid on time, I spoke with Marvin in the Loan Installment department who was extremely helpful and very polite!!!

He then did a three-way call to STEPHANIE VIVAL at 5:10 who was disgustingly rude to me. I asked her to please slow down and her comments only got nastier. " Well maybe if you slowed down like I asked then I would have understood. It only gets worse.

" I told her that is no way to speak to a customer and asked for her to verify her name. She ignored my response and fell silent. I then asked to please transfer me to a manager and she REFUSED to respond.

I sat and waited on the phone for a while and she refused to assist me any further.…

I was scam with a fake check. And the bank took my ssi and my son ssi now i can not pay my bills i can't pay my rent my lights my gas food. I no i have to pay it back but to take my son check and my check that is not right.

I do not no what will happen to us. 53 bank do npt care what happen to people who bank with them i will never let this happen to me this is the only income i have what bank you no that ack like that.

53 do not care about the people who put money in 53 bamk. Listing to me do not let this happn to you this bank do not care the lady at the bank told me she is going to take it all not asking me do i need a payment plan no kust take all of the money from.

I'm telling ever one Do Not Put your money in 53 bank. Because if some bad happen to like what happen to me you will…

Customer service is AWFUL, TERRIBLE, THE WORST!!!. I have been a client since 2003, there were good times at that moment and your associates were very kind and ready to help. Now, they are so rude, they are ready to find excuses for not helping you and they keep rotating employees that are not trained to fix any problem.

Yesterday my husband was there to get in our safe, he forgot the safe #, they told him that because he does not have an active account they could not help him. He is on the contract of our safe, I have an active account and my daughter and son have accounts there (I opened them when they were minors).

Now the policy is they don't want to give change unless you have a business account! What??? 00 bills at at 53 Bank? This is my worst experience with any bank, lucky me and…

My homeowners insurance was canceled because you did not pay it out of my escrow. I had to get new insurance and you still have not paid that. Your records are saying my loan was canceled then that it is a second mortgage and you do not escrow that. My mortgage started with MB Financial, you took it over and everything was fine. Now all of the sudden it is so screwed up. I pay on time, customer service shows I have a mortgage. I have made many calls and even emailed ESCROWHELP@53.COM and have not gotten a response. I have over 3000.00 in my escrow account and I want you to pay my homeowners insurance as it is due 11/16/2019.

Karen I Gates

Called to find out why they fraudulently hold funds from a house closing after they verified it. Brownsburg Indiana fifth third management purposely held funds for two weeks after check cleared. FRAUDULENTLY HELD MONEY for two weeks. The fdic will be contacted

I've been able to cash a check at Fifth Third Bank for years through our business account without any kind of service fee. My partner in business has an account there and that is why we could cash a business check there.

But the Trenton branch in Ohio has a new manager that is very rude and didn't want to work with me as a customer whatsoever. Wanted you to know what a jerk he was to me and didn't have any other Alternatives but tell me to leave the bank if I didn't like it.

So I'll do as he says and transfer my account to another bank as soon as possible!

This bank is the worst. I have direct deposits of over 60k per year coming into my account. They are sooo far behind the others. ATM taking money, bad dispute department that doesn’t dispute free associated with fraud charges.

I had better experience with prepaid cards. Even green dot is better than this bank. Please run away from this bank. Bad customer service hours. Staff don’t know anything. Out sourced customer service. I hate this bank and have move all my money to my credit union.

Vary vary bad bank

) loan. 99 . He scheduled an appointment with Erica White at my local branch on S. Emerson Ave. in Indianapolis. 99% as I was told by Mr. Thornton!!! You can see by my financial records I have been your customer for quite a while, but if you are going to business this way, perhaps I should move on.

I had a check that was deposited 8 days ago from another bank. Personally called issued bank I was told check cleared on there end. For some reason after different agents telling me a different story each call (6 times) my bank (Fifth/Third) decided there putting a hold on deposit and now has my account doing a domino effect at the same time they are charging me the customer fees.

This is what I call fraud! The sad thing about it this is not the first time. Really about to bank somewhere else, sad thing about it was they started out good and went from sugar to crap.

so how do i woe you anything? 1:17pm Dayton ohio..

I was just in your Carmel Road branch in Charlotte. I was trying to help my daughter in law and her mother help them to get answers concerning a husbands bank account that just died. They had all of the documents from the court system that was told to them from this branch.

The manager did not seem to have a clue as to what he was doing and when I tried to show him the documents he got very ugly with me and kicked me out of his office. My daughter in laws mother has dementia is the reason I was there to help.

I worked in the banking system for many years as well have had to deal with banks over my own experiences with death and finalizing so I know quite a bit about these procedures. Apparently a lot more than your store manager.

I honestly can not see how he ever got his position if…

My grandfather Kenneth kerley had me drive him to his bank to get a money order to pay his rent so we went to the one off main Street I think in downtown mooresville we waited for 20 mins before even getting greeted and when finally got asked why we was there today I explained he needed a 675 dollar money order we gave him the bank card and id and then another 10 mins went by and

he asked for the password on the account now mind you I never heard of a password on a banking account so I asked him if ment the pin code he got an attiude and was like no password keyword so I explain to him my grandfather has been a client over 30 years and has never had a password on his account so we get told to walk inside if we want help I try to explain to him that my grandfather was disabled he couldn't…

Fifth thirds customer service is the scum on bottom of the customer service industry

Everytime I go to the bank the tellers are always asking me why am I taking out money and why do I need to take out so much and how often like really this is what I worked my whole life for. To be able to enjoy my money and I'm very uoset because I ordered a bank card so I can just use my card for what ever I need and the bank goes and shut down my card.

The next ting I know they want me to come inside to discuss transactions that are made in my account obviously I know what they are if not I'd be here or calling complaining about it! I feel like a criminal being investigated Everytime I have to make a withdrawal from the teller! Some one help please!

I don't know what to do!

I was happy with MB Financial and its’ customer service for 30 years. Then 5/3 Bank bought MB in May 2019. Ugh. Experiences so far: I had to take emergency cash out of a non network ATM. The fee was $3.00. Then I was shocked that my new 5/3 bank charges me another $2.75! A shock because MB never added on a fee! How about a grace period for your former MB customers to learn your ways, 5/3?!

Then yesterday, I went to a branch to get a form notarized and faxed. MB always sat me comfortably with an associate at a desk to do this. But at 5/3 they made me stand at the tall counter to sign my form. I’m not very tall and it was cumbersome. The banker (who acted SO annoyed) stamped my form and walked away. I said, “Oh but I need it faxed as well.” He yelled across the room “I don’t have access to…

I’ve made an overpayment. I’ve called customer service and requested money to be moved around. I had a credit and was told to call when I made a payment. The credit was going to be applied towards the monthly payment.

I’ve called several times and received letters stating my request.

However, my new statement was available and I have a missing payment and a late fee.

Also, my account was sent to collections. I called and the representative kept telling me when the last payment I’ve made, I kept telling her about the funds.... She didn’t attempt to look over my account (previous notes). I requested to speak to a manager.

However, she transferred me to collections.. I was asked a thousand incorrect questions. I’m very upset, frustrated and it’s so unprofessional of your representatives…

50. The check is from Blue Cross and Blue Shield which is a reputable company the check is for an ambulance ride the took me from one hospital to another. I have deposited other checks like this before with= no problem having it post the day after I depositedI have been a customer = with Fifth Third for many years and am very disappointed because of this.

I will be shopping for another= bank of…

Withdrawal your money from Fifth Third and put it in another BANK. Can not get them to look into money taken out of my account unauthorized.

I received my new auto payment book after the late date. I tried for 3 hours to contact someone at 53 bank to setup an online account to pay amount due. they would give me a temp acc ID, then would transfer me to another line to create a temp password.

this would put me on hold for 20 min then phone line would disconnect. tried this 8 times. no other option to contact anyone that could help. I had to pay $15 extra to pay amount due by phone. very poor service.

Was on hold for 30+ minutes every time i call, passed around 20 times and still no answer cannot get anyone to help

I have had a mortgage for 15 years and the one month you take it over now you are not paying the insurance and the account has become delinquent

The insurance company (citizens) says you refuse to help them

Whats your problem 321-863-9846

I was misinformed again this is the 2nd major problem in a couple of weeks. I called and asked not to let a bogus payment go through today I did online. I spoke with a Mya she said no worries it would not show up they would stop it.

Well they didn't stop it and its showing as pending now they tell me I have to wait to see if it goes through. If it does get processed I have to dispute it. That's not right I called and she assured me it would not show up on my account.

I don't have time for this. Train your people right because they have no idea what they're telling people. I wasted my afternoon at work again with another problem that 5th 3rd Bank has caused me. I rate your bank 0 STARS.

This is by far the worst bank I’ve ever had, they deducted money from my account and for some reason they are unable to see the image of the check. What doesn’t make sense is the fact that I never had checks or used checks with them.

Every time I call they tell me to give them an extension 2-3 business days. I’ve been very patient but don’t give me your word and tell me it’s going to be resolved this day and still not have an answer these calls are being recorded so I’m sure they know they are giving false information to the customer.

It’s been a month and I still don’t have an answer or my money back!

CANT WAIT TO MOVE MY CAR LOAN ASAP! I HAVE OVER A 750 CREDIT SCORE. THE POOR SERVICE AND LACK THERE OF IS RIDICOULOUS! ITS NEARLY 2020 AND THEY CANT GET THERE SHIT TOGETHER. OTHER BANKS HAVE ONLINE BANKING AND AUTO PAY PROCESS IN PLACE THAT IS EASY AND NO HASSLE.

YOU HAVE TO GIVE AN ARM AND A LEG JUST TO SET UP AUTO PAY WHICH WE DID. RECEIVED A CONFIRMATION LETTER BACK STATING THAT AUTO PAY WOULD TAKE AFFECT JUNE 1 OR 2ND. IT DID NOT HAPPEN.

FINALLY, WE CALL ON 06/14 AND THEY STATE IT WAS A MISTAKE ON THEIR PART. WE REQUESTED A SKIP PAY SINCE IT IS THERE FAULT AND TO RESUME ON 07/01. THEY SAY THERE WAS NOTHING THEY COULD DO. DO NOT TAKE A LOAN THROUGH THIS BANK YOU WILL BE SORRY.

TRY TO MAKE YOUR PAYMENTS ON TIME BUT THEY MAKE IT VERY HARD TO DO SO. GET WITH THE TIMES OR GO BANKRUPT!…

I have overdraft cprotection and my check is direct deposit on the first and they wouldn’t honor a $2 overdraft. Why do I have overdraft protection?