Firestone

I scheduled a appointment for 8:00am i dropped my car off and came back at 4:00pm it wasn't even moved out the spot I left it at and they didn't have a answer way and wasn't considered i just got my car and left

Invoice 245372 - I went to have my car inspected and have them find the reason for squeaking. They came back and said I needed new brakes all the way around. I was very surprised. Never questioned or asked to see (didn't know I could do that) I could not afford to have them all done.

I trusted them and never thought I would be taken advantage of, but I was. 96. I took my car to a place that does brakes and told them I need to have the front replaced and asked if they needed to be changed.

The fella looked at me and said why do you need to change these. There was no brake dust and no indication they needed to be replaced. I feel that Firestone in Albany took advantage of me and charged me for a service that was not needed.

The other mechanic stated "If the back brakes are any indication…

I took my car to be repaired at the Dechard Tennessee Firestone business. I went back and got the car today. It had been there for three weeks. They told me week before last that they would look at it and would give me a diagnosis last week. And they didn't.

Here it is Wednesday so I went up there and they told me because of Xmas it would be another two weeks just to look at it.. I have not called them or been pushy. I only inquired about it but every three or four days. I was always polite.

Today I went in there and that's when they told me it would be two more weeks so I got my car and took it another mechanic in town to do it. To top it all off, one of their employees thought it would be funny to stick their chewing gun onto my windshield.

They gave me a quote of $53 to mount and balance 4 tires. I brought my own new tires like they already knew I was and somehow price changed from $53 to over a $180. Complete waste of my time and gas.

You need to look at hiring more honest and competent people. Complete garbage.

I brought my 2016 chrysler 300s to firestone in lake grove ny. Tech did not no how to do a oil change. After he added oil he never started the car to recheck levels because if he did he would caught this problem before I left.

I drove the car home smelling oil. I Open the hood when the car is running and oil is shooting out the the oil filter he installed wrong. Oil is all over the place. They picked up the car corrected the techs mistake and left grease on my hood and oil still all over the place after they said it would be cleaned.

Now I get to drive around in my 20,000 car that's spotless and smell oil till all this burns off. So I can't send a pic file to big. Please respond asap thanks

My vehicle was towed to your Loveland, CO location because it wouldn't start. The genius who looked at my vehicle thought it was a battery issue, he tried a different battery to try and start the vehicle but it failed to start.

After my vehicle spent more than 3 days at the location, i received ZERO communication from the shop. After calling the shop, they informed me they couldn't fix it and I should take it to the dealer. Here's the kicker!!

when they removed my battery, they never put it back, the genius NON SERVICE idiot (TAMMY) said that she couldn't guarantee that my battery would be put back before the tow truck got there to take it to the dealer. Wouldn't have made sense to put my battery back in after they immediately took theirs out??? UNBELIEVABLE!!!!!!!

This complaint will…

Set my appointment online along with buying my tires online 4 days prior to my appointment. I walk in and the guys can’t find my appointment and after sitting for 3 hours I inquire why my service is taking so long to replace 2 tires I am then

told the tires were not in stock at the store and they needed to retrieve different one from a different store. No one let me know at lol that I would be waiting 4-5 hours or even that they didn’t have the tires in stock until I had waited 3 hours and asked myself. This was completely unprofessional.

Several walk in with the same issue I had were in and out within 30mins to and hour and not once was I approached with why my service would take so long. They had me just waiting without a word said.

Took car in to have heater looked at and leak. The leak occurred after they changed filter. They admitted it was their mistake. $1000 later heater is broke and they forgot to bleed air from power steering. Power steering pump is now broke because air hit it.

They under filled radiator also.

I took my car to Firestone Prices Corner in Wilmington to get the alternator belt changed, right after that driving my car when I was getting almost near to my house the car broke down. I had to pay a towing services to bring my car back to the shop and wait around 4 hours for them to tell me that my car didn’t want to start and

they couldn’t find the issue; they would have to wait until tomorrow to get a senior technician to check my car out and see what’s it wrong. I told the front desk guy that car was my only transportation and I need to get to work tomorrow at 4:30am.

He told me he couldn’t do anything else for me, not even get me a rent car service because all places were closed at this time. I told him that was wrong because my car was working when it came this morning.

Also,…

I go to the location Fordham Rd in Virginia Beach. They are always busy, understaffed, and just plain out RUDE. 49 a month for. I got this 11/4 when I got tires and got a battery. My car wouldn't start so I went back there asking for help yesterday 12/17.

They told me I would have to drop my car off and get back at 6pm. No accommodations at all, excuse was as always we are under staff. I go to another location, not convenient at all-25 minute drive, the guy took 25 minutes to tighten the battery post and clean some corrosion.

Something they could have done, but weren't even willing, and honestly THEY NEVER TRY AND HELP. I go to Fordham location because of convenience but after I pay everything off I am done with Firestone. They even charged me for something the guys said they should have…

Today I made an appointment for 1 pm in the Abington, PA (19001) store. I arrived in plenty of time. I went out for lunch, came back. At 1:40 I asked 'when will they take my car?' I was then informed that it is by the order in which folks come in. I indicated that I made a 1 pm appointment online. I then called corporate. She called the store I was in. The manager explained: 'oh, when you make an appt on line you have to check - did not see that - if you are dropping off or waiting. I still don't know where he saw that.

So now I am at home reading my email that states I was CONFIRMED for a 1 pm appointment.

So do you see the conflict of information? IF, IF, IF, I was supposed to mark 'waiting' or 'appointment,' then make it clear. Do NOT allow the person to proceed. I have not looked,…

Hello,

I have been stewing over this for a month and finally decided to report my issue. I took my vehicle in for an oil change on or about 11/4/22. When I came to pick up my car the mechanic had left his filthy greasy prints on my driver door, passenger door and the hood. In addition I noticed a very slow drip from the oil on my garage floor. Obviously he/she didn't completely screw the bolt in. In 50 years of having my vehicles serviced I have never had this happen. I paid $70 for the oil change and was returning the following week for some additional repairs with an estimated price of $800-900. The more I thought about it I just couldn't return to have any more work done. I do have photo documentation but have not download to my computer yet but will if necessary.

Thank you.

Took my car in for a check engine light. Picked the car after spending $1398 check engine still on. Walked back in immediately and told them it was still on. They came out and cleared the code and said if it comes back in bring it back.

Needless to say it was back on within 24 hours. Took the car back and was told they knew nothing about a check engine light and would check it out said it would be an additional $982 to clear the code correctly.

I’ve been going to overpriced Firestone for 12 years and have spent thousands on car repairs for my daughters, wife, and myself. NEVER AGAIN!!! Poorly handled situation.

0 Stars this has been horrible! Took my car in on 12/3/22 for diagnostic and the technician had an emergency and nobody felt the need to notify me and my car just stayed at the shop for 11 hours until i ubered up there for an update cause nobody answered the phone all day at the Killeen shop!

After spending time and money just to get update was told by Juan that I need a Catalytic converter and rear differential bearing($2100) I said ok and agreed to bring car back a whole week later! Dropped car off on 12/9/22 for said repairs and then received a call on 12/10 to repair rear brakes for another $360, again agreed on the repairs!

picked car up on 12/10/22 after paying $2600 and car would not start. Juan went to retrieve tech that performed service and he stated he did not know why car…

I was in for a tire rotation and lied to, my tires were never rotated, I realized becouse I kept having issues with the same tire, loosing air. After I finally talked to the Manager Q, he finally told me that the key tire lock was damaged.

Unfortunately I lost all trust! I just can't believe that a small thing became a big issue if only they would have told me they damaged the key to begin with. I would never recommend Firestone again and If I could worn anyone I would.

Firstone Auto Service location Arsenal street Watertown MA

I towed my car to the Firestone location to repair my Alternator. They had the Car for six weeks while I rented a car. They called me and told me the Alternator had been repaired ,everything is workin fine . i walked 1.5 miles to retrieve my car. i took my car out that evening and the car broke down witin 20 minutes. The Alternator froze and was bad, and the starter caught on fire. I had to call a tow truck as I was 6 miles from my home at the cost of $123.00. I then had to go and rent two cars from AAA and from Enterprise at a cost of $810.00 for two weeks while waiting for a second Alternator to be replaced. I incurred costs of $933.00 from the failure to test the Alternator. I should not have had the additional costs. It cost…

22 to replace a tire that had a bubble on it's side. I sent someone to pick up my car for me & I received a call from Ben (the service tech that worked on my car) wanting to know who the last person was to work on my car.

I replied that he is the only person I've ever had work on it. He rudely interrupted me letting me know that he ONLY changed my oil, but somehow when he started taking the tire off a stud broke off as well.

I don't know much about tires which is why I took it to a professional to take care of, but I don't see how I am now going to be out $120 & have to deal with his attitude to get that stud replaced. I am done dealing with him.

I am a regional director for a rather large company with 5 offices in Oklahoma. Up until today we took ALL of our fleet to Firestone. We no…

Here it goes mr be specific as possible. I don’t even have a car yet but your companies game ad is so annoying and repetitive as they come that when I do get a car I won’t under any circumstances get tires from you or any maintenance done on my car from you guys for that matter.

You’re screwing me over now with the game ads. Why should I believe or trust that my car won’t get messed up with you guys doing maintenance on it.

WARNING!!!!! -10 Rating. Read the other Altamonte Firestone reviews! This Firestone location's quality of service has gone downhill. Went in for a scheduled oil change however their service manager said he would not honor the last price they charged and the charge this time would be approximately double what is was last time.

He also would not honor a coupon I brought and made no effort to reach a compromise or take care of a loyal Firestone customer. He then made some unnecessary comments, was very rude, egotistical and disrespectful. His attitude is a big problem and I hope he can be re-trained to show respect to Firestone's customers if there are any left.

My daughter took her Jeep in to have the oil changed. Shortly after, she was getting the oil pressure light on and the car will not start. We have to have it towed and whoever works there said they may have to keep it a while because they do not have a technician.

My daughter cannot leave her car indefinitely. It is not her problem that there is not a technician on site. This location is 502 W University Dr, Denton, TX 76201. Had she continued to drive, it could've ruined her car.

We need the car fixed today so we can NEVER go to another Firestone. Every time she goes to have her oil changed at this location, it is always something that she has to return to have them fix.

Called and spoke to manager Howie Beltran re: work that was completed 3 days ago. I tried to tell him what was going on with my car but he would not let me finish a sentence, kept talking over me.

Mind you all I asked of him was to check my battery (bought at Firestone) because I’m having same issues as when I brought car to their shop. This man had the nerves to hang up in my face! How disrespectful.

I was furious and drove down. When in shop now he wants to explain. At this point I have no words. If this is the service we get here. I will let everyone know not to visit this location. Something needs to be done ASAP!

I’m not satisfied with this jerk! He should not be working with public. I always pay cash for my services. But with this treatment I will not be back and I will let…

On Sunday December 11th I had an appointment for 10am with Firestone @6440 Laurel Cyn Blvd. After waiting 30 minutes a customer with a black Jeep came in without an appointment for an inspection that would take about 45mins according to the service person and was taken in before me.

When I brought this to the Srvc Mgr's attention he attempted to exp why but it didn't matter to bec I was there 1st with an appt. I requested my keys and left but not before he and the cashier offered no apology but instead became sarcastic by saying "you have a good day".

I've done business with Firestone in 2 states for many yes. I deserve better treatment!

Not able to get a flat tire fixed for days even though you have the road hazard warranty You should be able to get a tire repaired without waiting for days. Should have someone at each store to repair tires when someone drives up

Should not even give one star. I have been a customer for over a decade with various Firestone locations. ) The store manager Bruce was incredibly unprofessional. He only called after we showed up in the parking lot(my car had been towed to their lot the night before) at 2 pm in the afternoon *and* he left the headlights on my car all day!

It has been exactly 25 days since my tire came off..... at no point did anyone (including Bruce) ask if all of the passengers in my vehicle were okay. Every time we call Bruce we get different, shady, dishonest information.

We have also not been contacted by anyone at Firestone corporate. Your negligence wrecked my car and I have spent three weeks dealing with not having a vehicle... Firestone - are you going to pay when I lose my job?

Pay for a…

Dropped off a 2002 PT Cruiser to the Firestone location at the Blue Hen Corporate Center in Dover DE. Requested front end alignment work to be completed and had a scheduled appointment for 1400, 08 Dec 2022. I called around 1700 to inquire status and was told it was just going in.

Called by Firestone about 1730 and told the vehicle was ready. Had questions to myself on ability to accomplish the work in 30 min. Stopped in and spoke to the tech on duty at the desk an since working with another customer asked for the key to test drive vehicle while he was busy.

He stated the work would have to be paid for before taking the car. I stated how was I to know if the work was accomplished correctly if I couldn't check. I even offered my drivers license as collateral and he stated it was policy.…

It shouldn't take a little over 2 hours to get an oil change and two tires. When I asked for the results of the battery test they had to allegedly do the test over to give me a copy. My confidence in Firestone is shaken.

Went to dealer in Port Charlotte fl. Told them had noise when applying brakes they told me brakes were good and I needed new tires isaid noise will be gone with new tires I was told yes noise will be gone wrong noise still there going back tomorrow to complain if not satisfied my daughter is an attorney will be seeing you in court

I need to talk to someone about my situation. scam! I can’t type in less than 100 words this situation. Please call me 6013971567.

Tools stolen out of truck while getting repaired

I had an appoint for 2pm today to get my tire with a nail in it and losing air checked out. The African-American female that checked me in talked with her fellow employee and did other things for about 20 minutes before checking my vehicle in and taking my key to be back.

In the meantime, another customer walked right in and got her vehicle taken to the back immediately. I asked the customer if she had an appointment. She told me that she did not. I inquired to the manager why my vehicle has not been taken in.

He only said that she, referring to the female employee was handling it. After sitting for 47 minutes for about 5 minutes, my vehicle still had not been pulled into the bay. I requested my key back. One star is too high for what I experienced today.

I will NEVER go back in there and…

Re: Firestone store Flower Mound, TX, 2704 Flower Mound Road. On Wednesday Nov 30 went to store to have tire tread check. Needed new Destination tire replacement and TX state inspection. After many missteps by service person Judge Smith telling me tire in my size no longer made (even though Destination tires displayed in store) a second person after some time found tires available for shipment to store.

5 hour time for service and advised I would arrive between 7:30-8:00 am. Arrived at 7:50 am. Ask service person to call me when ready. No one called. At 1:30 pm I called about status. Told work on vehicle still in queue for work.

Told person discussion on Wednesday with Judge. Made no difference. Told me they were busy. I called again at 5 pm demanding my car that I had a 6 pm appointment…

I am a senior male with an incompetent problem and the store at 290 Stateline Rd Southaven Ms bath room is out of order and someone said it's been out for weeks. There are ladies going across the street to tops barbeque to use the bathroom and young man as well.

This is unacceptable for the customers the rely on you to provide them with a self of relief if they need to . I hope that someone addresses the before something happens in your establishment. Thank You, sorry that I can't give you a picture didn't want to seem like a pervert and look like I'm taking pics of people in front of the door.

I went into the shop last Wednesday for a tire. they told me it will not be deliverex until the following Tuesday, so I made an appointment for the Wednesday after the tire came in at 11 o'clock AM. I got there at 10:30 AM and they did my oil change and pulled the car out of the bay so I assumed the oil change and the tire were done and

I asked the person at the service counter If I can pay my bill he said they didn't bring the bill in yet I had to wait for it. about 20 minutes went by and he came over to me and said the tire was not in so I waited there until 1:45 PM for a tire.

I think that's unacceptable they didn't tell me the tire was in when I got there they didn't call me to tell me the tire was not in and I waited and waited and waited. I took the day off work and it ruinedmy…

Regarding Firestone: my truck had wheel bearings basically go out. I saw Firestone when driving home and pulled in. next day they quoted me close to 700 for wheel bearings and brake job. Day after that they call and say spindles we're shot on front right and left side price jumped to 1630 for repairs 799 of it was labor.

And that ended up being for one side. They called on sep 21 to tell me truck would be ready in cple of hours I at this point still had no clue they had only done one side. It was already getting to be traffic time so I told guy I would be in in morning.

Went in and truck was still on rack in air w passenger side wheel not even on truck. A few hours passed and my son was with me so I asked what issue was. Mgr said mechanic was have heck getting spindle off ?

I was under…

My family and I have been using Firestone for many years for all of our car services and tires. For the past year we all have made appointments ( 11) for work or tires to be done and every time the manger calls 2 hrs before our scheduled appointments and says he has no help so he needs to reschedule the job.

We have had work done and went at 2 or 3pm to get our vehicles and the shop is closed and no way to pick up our vehicles so have to try and rework our schedules the next day so we can get to work. So on 11/14/2022 I made an appointment to get my daughters car emissions inspection done on 11/29/2022, again 2 hrs before the 3 week scheduled appointment they canceled again, stating only had one inspector, so

I needed to reschedule, I told home this is bullshit and we are done working…

Brake service and customer service. I've got my brakes served here for years out of convenience of the north hollywood location. But I've always have the same problem. I get my brakes done and take my car. Right after getting new brakes and roters my car is squeaking for weeks.

Itake it for a second opinion to the dealership they inform me thier is no shims or that the brakes Firestone put are not compatible. I bing it back to Firestone location where they service it and they have to put on shims or replace the Brake pads.

This has happened at leat 3 times I don't understand why they wouldn't put on all the same things back onto the car that they take off to replace. Customer service by a certain person is extremely lacking as well.

He is rude and condescending every time I am forced to…

Terrible service. Never going back to this location. Being customer for 20 years and threated like garbage.

I called the Firestone, in Goldsboro, on Berkeley Blvd on Saturday Nov 26 around closing to make an appointment. Upon calling I was informed that I didn’t need an appointment and that regardless they would be able to get me in on the requested day in no time, no problem. Upon arriving I was told they were slammed and that I should have called to make an appointment. I explained that I did call to make an appointment. And reiterated what I was told by their closer on Saturday. But the manager on duty did not care and I was turned away without much effort to resolve the situation.

This started a chain reaction of events. I couldn’t find anybody else to check out the car as they were all booked as well. Which means I couldn’t get the car checked out, and ultimately couldn’t purchase the…

I set up a appointment on your app to the center that I used in the past,it all went good for that. On the app in my comments I let them know I had parts so I would be assured that my truck would get done.

I show up for my appointment was getting checked in and one of the guys from the back comes up and then tells me that the would not repair my truck because I had the parts, same part they would of gotten mind you. That is company police on this sue happy world.

I then tell him to put his parts in I will take mine back, asking him if he has the part for my truck, because he said he had over a million dollars in parts he tells me he don't know. Then goes into on how shop make money won't even look up to see if he had parts.

It's not that he was afraid to do the job it's how he came off…

I spent 1500 dollars at Firestone 2 weeks ago. Almost a 1000 on new tires. Did not get the warranty because I go through these tires fast. I'll need new tires in 8 -10 months. I developed a leak. I came in and they are charging me 32 dollars to fix the tire.

I will NEVER be back at a Firestone again. And they are telling me that the tire that is leaking ,isn't.

My steering wheel is not straight from a wheel alignment that they say they did

I took my SUV in to get some repairs done last November right before Thanksgiving then had to come back two weeks later due to what was supposed to be fixed only to have the exact same issues return again. I spoken with the store manager on duty she explained the mechanic working on my vehicle was new and that she will have the shop Forman supervise the work and go over all the work that was done on my vehicle.

I had just taken the vehicle out on a road trip for the first time since bringing it in for repairs while on the road trip the alternator that they changed out in the repair stop working so I had to bring it to a local shop repair shop in the area I was visiting, I explained to the guy I had gotten a new alternator installed less than a year from Firestone, he in-turned called back…

I took my car in for breaks and and oil change and it came out with the motor knocking and couldn't drive it home. They said they didn't do nothing to my car but when I brought it in it was working fine.

It also was not knocking or shaking! Now I have no car to drive for work! I need someone to get back to me as soon as possible. I had your credit car and paid on it faithfully and decided to use it with you all to get my work done. And this what happened!

I need some answers or what are you all going to do about it!

If you want photos, send a respond to this complaint. I bought 4 brand new tires from Firestone on 5/3/2022. Today 11/19/22, we had to replace one due to the tread was bald ONLY in the center. This is odd as it should still be under the 50,000 mile warranty.

The other 3 tires were fine and didn't have damage. When they replaced the tires in May, they didn't have the complete set and provided me another tire in the same price range of the Primewell tires. Keep in mind, I never had them rotated or aired them up (due to TPS system never stated they were low).

I go in today after having to pay $40 to have a used tire to put on because it wasn't safe to drive to Columbia, MO from Nevada, MO. We had an appointment at the Pediatrics hospital for my daughter and was going to show Firestone then.…

I need actual HELP NOW, this isn't just a complaint. On Sept 8, 2022 I took my 2012 Kia Soul into Firestone on Rangeline Rd, Join MO. I went to get an inspection and have my brakes checked. Several pressure sales later I would up purchasing 4 brand new tires, new brakes and rotors, new A/C Filter, windshield wipers, an oil change (where they pressured me on an additional sale for the dye let's me know where and oil leak is.

I don't have an oil leak, and I never did). 00 later. I've been around this Firestone from when I was a teenager and my brother won an award for being their best and fastest Tire Tech in 1997. Point being that I've been around cars my entire life.

The Manager from that Store is currently in the Hospital "dying" as I was so crudely told by the guy that I'm having the…

Hello:)) why didn’t John rotate our tires when we paid for service? Why did the manager John try to convince us that we had it done if we had ample proof that it wasn’t? Why did he argue with us? please hlp.

clearly John is not professional or helpful as leader of his store. Sometimes people exactly like this deserve a name such as asshole however much that we don’t use or like to use that name in r household.

Dropped off vehicle 11-2-22 (WO 247402, store 755787) Received update on 11-5-22, after that no update unless I stopped in or called (5 times). and when called got ignored and received run around. The vehicle was having trouble going into drive , was told on 11-5 that part would be in following Monday. 11-07.

Know that they are busy due to hurricane Ian so was not in rush. When I finally picked up vehicle on 11-19 truck was not repaired (still trouble getting into drive) and is now in worse condition than initially when dropped off.

When talked with associate was told a litany of problems which were somehow related to initial problem but never really explained how. I don't want to pay for something not done. Placed on Firestone card. WILL NOT take vehicle back in and must go somewhere…

your business on Military Rd in Niagara Falls NY has to be the worst place i have ever dealt with , the people at the desk are rude and incompetent . They set up appointnents then you sit and wait for 3 three hrs ,i know because it happened to me three times , the phone rings and rings they dont care .

I will never go back there and will spread the word about how unprofessional they are at there jobs , no one cares and all the customers i sat and chatted with felt the same . if they don like the job find a new one I went down the street got a app and it was nite and day ,your people should go there and watch how its done

I am really upset with the Firestone in Lake Worth, TX 76135 we have always gone to this location to get are 2011 Chevrolet Silverado serviced at that location, but I don't think they have been changing my motor oil,my truck oil pressure was low so we checked it and had it changed there was only like 2 to 3 quarts of oil in motor they guy that changed the oil said it looks like the oil has not been changed in years the motor had so

much thick slugs in it it took 4 motor flush to get it cleaned, and the oil he took out was old and black you can pull up my records by my phone number 682-552-0086

Scheduled an appointment for 4 new tires and alignment for 7:00am on November 19, 2022 for my 2017 Ford Escape. Called at 1 pm to check on status. Was told it was being pulled into the service bay to begin being worked on and would be complete by 2:30 pm. Called back at 3:45 and was told “we are running behind” and the car was just pulled into the service bay and should be complete by 4pm. Not sure it will be.

Complaints:

1. 9 hours to install and align 4 new tires? Really ???? 2. Why have appointments? Doesn’t give you any priority. 3. Staff doesn’t know what’s going on in the shop. Quote unrealistic completion times just to appease the customer. 4. Did not see an associate with a manager tag on. Maybe there isn’t one at this location.

Been doing business with Firestone for over 30…