Frigidaire

I ALREADY GAVE YOU MY INFORMATION.

I PURCHASED A FRIGIDAIRE SIDE BY SIDE REFRIGERATER. I HAVE A SINGLE QUESTION ABOUT THE CHILL DRAWERS. IF YOU CALL CUSTOMER SERVICE, THEY DO NOT HELP AT ALL. THEY TELL YOU THERE IS A BACK UP, SO CALL BACK ! I HAD A TWENTY WAIT WITH NO NO RESULTS EXCEPT HEARING ABOUT GETTIN A FILTER FOR THE REFRIGERATOR 16 TIMES. MOST COMPANIES GIVE YOU AN OPTION TO LEAVE YOUR PHONE NUMBER AND THEY WILL CALL YOU BACK. I WOULD RATE YOUR CUSTOMER SERVICE A ZERO, IF THAT WAS AN OPTION.

I WOULD LIKE SOMEONE TO ANSWER MY QUESTION I HAVE TO SAY THAT YOUR CUSTOMER SERVICE IS A JOKE MY PHONE NUMBER IS 570-296-3790

If I could I would give ZERO stars! 8 cu. ft. counter-depth French Door refrigerator was purchased as a part of a kitchen renovation from Home Depot. It was purchased early in the process due to delay issues assocated with Covid.

It sat isolated in my garage for 6 months out of the way with no one touching it for any reason. When it was installed it would not cool. From October 20, 2002 to present, I have been trying to work with Frigidaire to replace the unit.

I have been getting the run-round about not being able to replace it unless it is unfixable and each technician that comes out has to diagnose it on his own and determine what's needed. The first time a step valve was ordered.

Once the part was received a technician came out only to say that a compressor was also needed. Now I…

every service person didn’t even touch my defective oven so I was not even sure they make the determination. I will never recommend Frigidaire appliances to any of my friend circle. In the end very disappointed with your company Raj g Kansal MD Tel no 8146310796

This is a follow up to a complaint filled 12/6/22 about missed appointments, especially since on 12/6 I received a text at 4:54 that the technician was on his way and would be here shortly. After no shows for two days, 12/5 and 12/6), on 12 /7/22 I was told I would need to wait until 12/12 for an appointment.

I asked for a supervisor and after hearing what had gone on, she assured me that someone would be here either Thursday 12/8 or Friday, 12/9. As we talked I received a text msg that I had an appointment for Monday 12/12/22.

She advised me to ignore that one and that some would contact me directly and be here Thursday or Friday. Nothing happened Thursday and I called today 12/9/22 around 1 only to be told that I am still scheduled for Monday and no one would be here today.

This week…

This is a follow up to a complaint filled 12/5/22 about missed appointments, especially since on 12/5 I received a text at 4:54 that the technician was on his way and would be here shortly. After no shows for two days, 12/5 and 12/6), on 12 /7/22 I was told I would need to wait until 12/12 for an appointment.

I asked for a supervisor and got Ms Summer, id# 420. After hearing what had gone on, she assured me that someone would be here either Thursday 12/8 or Friday, 12/9. As we talked I received a text msg that I had an appointment for Monday 12/12/22.

She advised me to ignore that one and that some would contact me directly and be here Thursday or Friday. Nothing happened Thursday and I called today 12/9/22 around 1 only to be told that I am still scheduled for Monday and no one would be…

Dishwasher Model FFCD2413VW5A; Serial # TH 24179970 Original new purchase from Lowes Naples,Fla Nov 11 , 2022 Installed Nov 15, The push buttons do not respond : sometimes if you press extremely hard a light mayl change Nov 23 complained to Frigidaire and Ticket # 85947657 issued Nov 30 Gulf Coast Appliances determined that the front control panel has to be defective and ordered new parts Dec 9 they replaced the electronic pane and

the front plastic cover : same problem persists. The DW is not usable The technician called the Technical Support and was told that DUE TO DEFFECTS IN THE PLASIC COVER MOLDING THE BUTTONS DO NOT MEET THE PANEL CONTACTS WELL.

He admitted they have a lot of this problem. Now we are to wait for a third set of parts to come hoping it will not be defective as well.…

Brought dishwasher on 10/31/22 on 11/7/22 it was installed use that day washer stop and flash code i30 called frigidaire sent repair men told my water pump was bad,only used for 1st wash,now I have to wait til 12/21 for repair this shouldn't happen to a new dishwasher that never been used and only 1/2 cycle to replace water pump I give you1/2 star

Bought a new microwave and range. Motherboard on both went out twice in less than 5 years. Frigidaire will not help with problem. Stay away from this company. Total waste of money.

I bought a $900 Frigidaire refrigerator and ALL the door bins started breaking right away. CHEAP even $39 replacement bin arrived broken! I've had many refrigerators in 40 years and NEVER one with bins this cheaply built and not even cheaply priced! DONT BUY

If I could give no stars I would. I haven't even had my fridge a year and used it all of 4 months total cuz it keeps going out and customer service is no help what so ever at this point I just want my $1400 back

I have called Frigidaire phone number 1800 374 4432 since September till now November 30th 2022 trying to have my side by side refrigerator repaired because it makes noise and has the sign on the door saying high temperature. I have been given so far 8 repair appointments 2 no shows and 1 repair company called to inform me that they don't have a tech to service me in my 19151 area.

My next repair appointment given today is for 12/02/22 and I already took off from work 8 times without pay and the above appointment will be # 9 without pay. Iam very unsatisfied with the assistance with the problem that I am having with my refrigerator.

Hello, I am emailing regarding my experience with your customer service supervisor James in the Philippines. I called regarding my laundry center and the dryer is not working after only a WEEK OLD. He was rude and not helpful made no effort to assist me.

I would like to file a formal complaint. I appreciate a phone call back at 215-870-1227. Thank you, Christine Brancato

In September 2021 I purchased a Frigidaire Gallery refrigerator. Last week (November 2022) the fan motor that cools the compressor shut down. The repair bill was $295 on a refrigerator that I owned for only 14 months. Of course, the one-year warranty expired. I tried calling Frigidaire for counsel but was on hold for 40 minutes. With my patience running low and my refrigerator at risk, I phone a local repair shop out of fear of losing my compressor.

Well, my problems seem to continue. On Sunday, (of a holiday weekend), my water dispenser slowed to a trickle and the refrigerator is not producing ice. Having read reviews on this deplorable unit I see Frigidaire is notorious for a horrible ice maker and water dispenser. After reading the manual I realize that my problem now may originate…

My fridge is 7 months old . After 3 calls with a 40 min hold time each time I had a technician come to my house to inform me that I have to wait 2 weeks for a part to be ordered .

The technicians are not empathetic at all they are very cold and honestly your company is awful. You should never allow a customer with a new fridge to go 3 weeks without a fridge . What am I supposed to do for 3 weeks ?

I will NEVER buy another one of your appliances. You all should have replaced my fridge since you can’t get a part sooner .

I bought a new Frigidaire range from Lowes and had it delivered the first week of November. After delivery installer said regulator is leaking and needs to be replaced to continue LP conversion. After Regulator was replaced LP Conversion was performed and oven did not work.

Frigidarie sent another tech and concluded a valve needed to be replaced. After the visit I called Frigidaire immediately and mentioned I want a new range cause parts are taking too long and Thanksgiving is less than a week away.

Monday comes along and after talking to customer service I realize parts were not ordered yet they reassured me that parts will be expedited and sent on Wednesday and to call Tech to come out when I receive parts. The Wednesday before Thanksgiving.

Frigidaire concluded that the parts and the…

I have called Frigidaire for a whole month to come and fix my oven here it is Thanksgiving and my oven is not working they gave me a number to call when I call the number the man said that it was to far I called them back and told them what he said every time I spoke to someone they say it’s going to take 3 to 5 business days I haven’t got a call or a confirmation number it’s been a month that’s messed up

I’ve called Frigidaire a whole month to fix my I’ve my stove is 7 months old and the oven don’t work they gave me a number to call the man said it was too far I called back and every time they push me back saying it’s going to take 3 business days nobody never called and they supposed to have send me a confirmation number never did here it is thanksgiving already my kids and

grandkids coming home I’m so mad I can cry a whole month that’s messed up poor customer service my name is Georgia my phone number is 318 493 6017

Complained from beginning ice maker is horrible. Put new ice maker in but it's not that. This model makes very small ice cubes 8 at a time. 2 1/2 days and had 1/4 of a bin forcing me to buy ice 2xs a week.

Want to upgrade or money back. 11/16th told approved and would receive email to do either. 11/17 no email so called and replied denied any conversation took place with company 11/16th and said I was denied. After on hold for nearly 30 minutes finally spoke to supervisor and she admitted there was conversation noted 11/16th and she knew name of individual with but it did not show her saying it was approved for upgrade and or refund.

She said ice maker works and I'm denied. Ice maker does work but not enough to meet my needs. I've had frigidaire for many years and would always have to…

We have owned our Gas range for just over a year (purchased March 2021). It's been serviced once already as had a leak in the valves. those were replaced roughly 9 months later (yes you read that correctly). Now we have another issue of too much pressure being pushed thru the stove.

ALL the flames are HUGE and ORANGE and shooting out!!! So I called 800-265-8352 (Oct 28) and after waiting in the queue for 42 min I discover I've reached the US service centre. She did however take all the details of my issue told me that a work order would be issued once their computer system was back up.

Told me also this is why she couldn't give me a booking date now. uh huh ok.. I called back Nov 1 and waited again for 34 min and surprise surprise US ctr again, only this time she refused to do anything…

I have a refrigerator that the finish is coming off. I only use the recommended cleaners. I purchased it in March 2020. The tech on the phone blamed me saying she doesn't know how I clean it. I have never owned a appliance that the finish just comes off.

How can we fix this

We purchased a side by side model fss2312 teo about 4 years ago. After hearing a loud “pop” the inside freezer now has a long crack in the plastic out side wall, but still works.

However the refridge section no longer cools. I have tried customer service and cannot get thru. I have tried a previous review and was told more info needed. See attached pictures.

I have been trying to reach Frigidaire for weeks about a dehumidifier they replaced and the replacement doesn't work. I held for over an hour the last time and phone just rings after an automated message. As they do not answer the phone and email sends you to a for pay site, how can you get in contact with them? Deplorable customer service!!!!!

I purchased a dehumidifier last September for about $250. I used it for a little over a month last year and for about 5 months this year. The unit now constantly throws an EC error code and shuts off. I've contacted customer support several times but since I'm over the 12 month warranty period there is nothing they can do.

So basically I have a $250 paper weight. This unit only ran for about 6 months!

Also this is a known issue with this unit because I read MANY reviews online and people are complaining about the exact same issue as I just stated. This is absurd that Frigidaire does not stand behind their products and I for one will NEVER buy another Frigidaire product and I will be sure to let everyone know this as well.

bought a new fridge , in Canada, in August 2022. it is now broken. even though they have an essential service protocol. a local service company said we would be without a service person for approximately one month, and longer if certain parts are needed.

Totally a misleading protocol, scam to sell a product with no meaningful and timely support.

Pathetic products and more than pathetic service

My Frigidaire microwave is out of service for now approximately 2 months even though I have paid for an extended warranty upto 3 more years. Technician stated it needed a control fuse that he did not have in his truck.

He promised to come back on 23rd and fix it but so far not heard from Frigidaire. Please help. This has taken too long. Thank you!

Dehumidifier failed with EC error code 6 days past the one year warranty. Frigidaire would not cover the unit. Fortunately, I bought the unit with a credit card that offered an extended warranty. Unfortunately, Frigidaire refused to give me a letter stating that the unit could not be repaired, even though they had told me that very thing both on the phone and in various chats. I had to take the unit to an appliance repair center and have them tell me what I already knew that the unit was not repairable. This cost me a additional service fee that was totally unnecessary if Frigidaire customer support was worth anything.

I later found out that Frigidaire (Electrolux) have known about this problem with their dehumidifiers for years. Instead of fix the problem they simply lowered their…

Our fridge is 2 years old and requires a new door, which costs $400. Our warranty is only for 1 year. I can't believe that Fridgaire expects their fridges to break in 2 years and for the customer to pay for it.

My 3 month old stove has not worked since 6/20. When I call for service all I get is System is down and MIGHT be up NEXT WEEK. I have a service coming this week,I contacted them,your Service people were no help.

Also, we had had to eat out since Thursday,do you have any idea of cost? What about a competition to help with meal cost? The last time I called customer service hung up on me.

I bought a double oven in July and by October I pressed the self clean and it stopped working it needs two new parts and I have been without an oven for two weeks I was told that it was fine because I could use a hob!! No it is not fine I bought food to use in the oven and this was wasted, being without an oven for that long was not ok along with customer service that left me waiting for two days while it was being fixed I did not want a broken oven after a few months I asked for a replacement I actually wanted to get my money back for the oven and

go buy a better model because this is not ok!! The oven was not cheap so why did it break down after only a few months??

I bought a Frigidaire Gas Stove model number FGGH3047VF.. at Home Depot in Matthews, NC, on Sept 30, 2022,was delivered on 10/2/22. I did not open the box when it was delivered, due to the fact that I had to have a gas line put in and the company that was going to install it was not able to come and install it until after the gas line was inspected.

So when the Company came to install the stove they found that it was damaged. The top of the stove does not sit even on the bottom of the stove. Called Home Depot and they are not wanting to take it back, I can not use this stove, due to possible gas leaks around the top, the sides are dented in also, when speaking with Home Depot I talked to the Assistant Manager and

was advised to call about the Warranty Company which I did, and was advised…

Most horrible customer service.

Fridgidaire does not stand behind their products, d we Ben when under warranty. Will NEVER but Fridgidaire again.

now we are down to one so when I went to try to purchase more knobs that total aproxx $200. so basicly after paying hundreds of dollars for my product I will be paying possibly $200. 661-233-7052

If I could give NO STARS I would. DO NOT BUY THESE PRODUCTS. JUST DON'T. Was forced to take possession of these 5 months early due to Covid and now they won't extend my warranty to fix a range that's been broken since date of install.

Spoke to Larry G who claimed to be a corporate supervisor and they won't fix it because my warranty ended DATE OF DELIVERY. I was forced to take delivery. Horrible, awful. Refrigerator leaks water, water dispenser serves warm water, horrible noises.

Range gives of BLACK SOOT. Constantly getting error on computer.

Dryer screws came out of vent covering heating element, flipping breaker and smelling like burning electrical. 3 no show service repair appointments. Frigidaire wanted 4th appt I said no and she hung up on me. Delivered 5/10. Broke 9/30. Still broke 10/18.

Had my side by side reaired at least three times. repairman here about 5 times , Still a problem. Takes about 2 weeks to get service each time. Another appointment November 3. Should replace my refrigirator .

I purchased a feidgidaire built in microwave on March 28th 2021 that cost me $400. It stopped working in January 2022, I submitted my claim to the warranty immediately. I then have been eating for approximately 9 months for parts to fix this microwave and have not received all of them.

Every week I call your customer service which is very unprofessional by the way, I can hear kids screaming in the background, fans blowing, food cooking. They have no solution for me, I keep getting told that the parts will come in next week and they never do.

This is very frustrating I’ve been very patient these 9 months and you still have no solution and I keep getting the run around with your unprofessional customer service. I would never recommend your products to any friends or family members.

I’m…

NOT HONORING MY WARRANTY! Purchased a dehumidifier on 09/27/2021, filed the warranty card online. Experienced a problem with it freezing up and throwing a code Frigidaire. Informed Frigidaire with filling out a REPLACEMENT CLAIM FORM on 09/14/2022 #85766730! Was informed by Frigidaire rep.

that they won't honor the warranty because I bought it on Ebay! I purchased this unit NEW NOT A REFURBISHED UNIT FROM A REPUTABLE VENDER. If this was the case I should have been informed of this before purchasing. I feel deceived by eBay and Frigidaire at this point.

If I do not get some satisfaction from you I will contact the CEO Jonas Samuelson of Frigidaire. This entire situation has left me with a very disillusioned experience with all parties involved, in terms of ever buying any other products…

I recently bought a Frigidaire fridge it broke down in 2 weeks due to ( according to repairman) it having been tiled on laid down causing Oil to mess up or something.They will not replace it zero I have to wait a month fir repair I have already been 2 was without a working fridge. Shame how Frigidaire treat their customers

I purchased a Refridaire refrigerator on 6/19/2019 and extended warranty. The refrigerator has since stopped working. I do not have additional money to purchase another one. I have loss over 200 worth of food and my medications as I am diabetic.

I called and was told that I would have to pay $80 for a technician to come out an additional expense I do not have. I need help. Please

it's been a couple of weeks since my refrigerator died and no body seems to be able to help me. I just bought the refrigerator in July and all my food and my insulin went bad. I have been trying to speak with Frididare since they originally said it needs a thermostat.

No technician has called me. I requested a new appliance but they won't give it to me. I am frustrated and upset about how their customer service sucks! this is not acceptable!

I have a defected product. My microwave is 3 years old. The finish on the handle has peeled off. This is a design defect. this should not happen. It is dangerous. I cannot even open my door without getting hurt. i have pictures.

I called and they wanted to sell me a new handle, why should i pay for a defected item.

We bought a fridge through Lowe's and from day 1 we have a problem with it.its freezes all our foods and beverages.they sends technicians 5times and they changes multiple parts of this fridge.i don't understand how much more parts you need to change more instead of changing this piece of shit you are selling to ppl.the customers service is horrible and all what doing is reading you the script they have . I'm suing this company for all what we benn through.

We bought a new house. Back on July 31st. It came with brand new applicances including a fridge. The day we moved in the fridge did not work. We called the warranty department and they sent out a tech. He could'nt get it to work.

They sent out a differant company. They could not get it to work. They sent out this company a total of 5 times. That's 5 times I had to take off of work. 5 times I had to move around my schedule.

They could not fix it and told me they would be telling them I needed a replacement. Another week goes by with 0 communication from anyone. It has not been almost 2 1/2 months and still no fridge. I then get a call from a rep or something telling me since the house I cant provide a receipt then I will not be getting a fridge. ARE YOU KIDDING ME!!??

I have been patient…

We bought a French door refrigerator from a company in Cincinnati (Recker & Boerger) in April 2022. In mid-August 2022 this fridge stopped working. Worse yet, Frigidaire STILL has not repaired or replaced it. Service across the board has been lackadaisical, uncaring, and unorganized.

We've been without a kitchen fridge for FOUR WEEKS. This is the worst customer experience I've ever had by far. We were sold a lemon and are dealing with a company that obviously does not care about customer service. DO NOT PURCHASE THIS MODEL.

And frankly, I don't recommend buying any of their products if this is the kind of performance and service you might end up having.

Extended Warranty inaction in providing replacement or tracking information within 7-10 business per their own correspondence. I called their 1800-944-9044 support line twice within the week and have been told to call back in another week as your claim is still being processed.

Their own process states "Thank you for contacting Electrolux. If we have received all the required documentation (Signed letter, Serial Tag and Receipt) in a JPEG or PDF format, you should receive your new product within 7-10 days or an alternative solution if no inventory is available.

" Still nothing back from Electrolux or Frigidaire!

My side-by-side refrigerator is 1 1/2 years old the seal gets very hot around the freezer part my icemaker quit working and so did my water and now I’m told that there’s nothing you guys can do so I have to have a service tech come out which is going to cost me a couple hundred bucks thank you very much but I will tell everybody how rotten your customer service is and to not purchase one of your appliances because apparently you don’t stand behind your product also they said my warranty ran out

My wife and I have had one of your freezers model FV2010 in our detached garage for the past 37 years and last week it failed us for the first time. Your comments would be appreciated???

I bought a stove over a month ago at Lowes machesny park! I still have not been able to use this stove!!

First bad regulator it was leaking gas we could blown up! So now they came fixed that after order a new regulator! 000 stove & I still am with out one!!!!