Frigidaire

I have been trying to get a repair for a safety issue on my stove for over a month I have contacted customer service numerous times I’ve been told that I’m going to get a callback from back office about the concern to date no one has called me back and it’s over a month They keep making changes to what the resolution is in my file without notifying me if I don’t call back I don’t know what is happening they offered me a repair where the technicians do not show up a callback I complain they say they’re going to replace my unit because they have no other technicians in the area I wait weeks no one contacts me about the replacement So

I called back and they have denied the replacement without notifying then they say hire your own technician and we’ll pay you back if you cannot return a call…

Can’t do this I. 100 words or less Had a problem with my wall,oven since July 9, 2020, tech has replaced every part possible It will not hold 350 degrees, it goes from 350 to 400 to 300, and sticks sometimes at 278 Have callled and noted all calls to customer service 12 calls 2 emails to the CEO- no reply Now they say tech says it is unrepairable and Frigidaire says they are going to process for a new oven, It takes 7-10 days just to look over the notes, then paper work has to go in (which I already sent ) but no they want it again, then they will contact the supplier and who knows if it is even in stock To date it is 9 weeks without an oven I have tried a couple of things and burnt and thrown out everything

This is a night mare, and I can’t afford to just go buy another wall oven

Purchased a Model FGHF2366PFEA refrigerator Ser# 4A65102136 Lot No. 00312600 in March of 2017. Since that time the wheels on the glass shelve above the crisper baskets have broke off at least once per year requiring the purchase of a new glass shelve and moving the rails from the old glass shelve to the new one. I believe that the weak unsupported plastic where the wheel attaches to the shelve is a poor design and does not stand up to normal use. As you know the cost of a replacement shelve is not insignificant. When I Goggled the issue I notice that there where many comments and videos on how to replace the shelve on the internet, so many others have had the same problem.

Kevin Roberts

12 calls, 2 emails and 8 weeks without an oven No one helps All computer parts have been replaced and customer service is disgraceful

We bought our freezer 11/30/2021 and have had an issue since first delivered. It forms frost and/or drips even after not met Pus service calls. There appears to be a gap in the top center but to date, nothing has resolved the issue.

The final straw is your Electrolux repairman cane today and upon entering, he was rude and said he had no idea what our problems had been. I explained to him and the entire time he said “I don’t know anything about it”.

Then he said “you said your piece, now let me talk” contentiously. He never tried to look at freezer, acted like he didn’t care and when I asked him to please lose the attitude or leave, he turned around, opened the door and left

We have never had such rude service nor have we ever had any issues with appliances as we have this freezer

We…

The refrigerator that I purchased from Lowe on 6/4/22. The delivery person said that ice would start working in 48 Hours witch it did not. Call lowes to have it replaced and they would not after 48 hours. So I called for warranty service and after 5 service technician visits.

The ice maker is still not working. Now have a 6th technician scheduled. After all this Frigidaire still will not replace the refrigerator unless the service technician recommends replacement. I have also had issues with door alignment witch is not 100% right.

Bought this 2 months ago, the first week of June. The freezer completely stopped working as of August 6th. It was hovering between 37 and 45 degrees. Called Fridgaire to repair as it is still under warranty. after waiting on hold for over an hour they scheduled me a repair for 5 days later.

That repair man calls to tell me he doesn't even work on those refrigerators and I have to call back and get a different repair person. after waiting on hold for another hour, they finally find someone to send out 4 days later.

that guy shows up unplugs it and plugs it back in and says call if it's not fixed. Shocker, it's not fixed! after waiting another 30 minutes on hold with their customer service, they tell me they can send someone out on August 29th.

And that is the best they can do. No money…

Brand new frigidare side by side, installed one month after purchase due to kitchen remodel. Professionally installed and never got cold or made ice and the fridge made very loud grinding sound. Called customer service, which was no help and was referred to another number.

Called this number around 9 am on Friday 8/12 and was told a repairman would be in touch. Repair company called around 9 am on Monday 8/15 and was told he doesn't service this type of fridge and he would send me back into the queue.

I called the frigidare repair hotline and explained the situation and was told that someone would be in touch and they could not help me immediately. It is now 9 pm on Monday 8/15 and no one has been in contact with me. I have been.

told that I have to go through frigidare and it has been…

purchased a new range on 7/29/22 , delivered 7/31/22. The oven does not work. I had to wait until 8/9 for a tech to look at it under warranty. It requires two new parts , the control board and the thermostat.

Thermoset was not in stock and need to be found thru backorder. It has been 15 days and I cant use the oven. All requests for a replacement range have been deflected.

Frigidaire Dehumidifier compressor won’t operate.

30 days waiting on repair on Fridge that had a bad compressor when delivered. Service tech missed appointment and didnt have the freon to do the repair in the first place. Was rescheduled for 7 days later. Started warranty request on 7/8.

Repair was to be completed 8/11. New date is 8/17.

I purchased the FFAD5033W1 Frigidaire dehumidifier July 17, 2021, I received it July 23, 2021. Sometime during the week of July 11, 2022 the dehumidifier started to show the error code EC. I followed the instructions in the guide. I unplugged the unit and plugged it back in several times because it would work again and I would leave it assuming it was working.

I did this a few times but when I researched it online I found that there were many reviews for the Frigidaire dehumidifiers having the EC codes. The EC code actually means that the unit is not repairable. The dehumidifier is critical to my cookie decorating projects as the royal icing has to dry in an area with a certain level of humidity.

On July 24, 2022 I realized that the one year warranty was expired by one day if the date I…

When I built my house we purchased all Frigidaire products the fridge lasted 7 years the dish washer leaks after 8 the stove keeps beeping and going into reset mode. I'm replacing everything Thanks Frigidaire never again

I purchased the range 07/07/2022 and it was delivered 07/22/2022 and have not been able to use the stove. The leveling leg was bent. After multiple call waiting periods they order the part only to mail me the wrong part.

When I finally got the right part, had to call back and wait 39 min to schedule a technician. Customer service really sucks. Today is August 8, 2022 and the issue is still not resolved, when requested another range I was told the technician had to deam the range unrepairable.

I will NEVER buy another range from FRIGIDAIRE and I don’t recommend this brand because Customer service is not willing to make this right after a month of waiting and still no resolution for a brand new range.

Several dehumidifiers have failed after only 9 -12 months use. Warranty extends only for 3 years from original purchase. If one runs a replacement ( the original similarly failed within three years of three months of summer use) for three months for three summers and and it then fails, it won't be replaced because it is beyond warranty date from original purchase.

Apparently Frigidaire has no faith the product will perform for very long Will never purchase Frigidaire product again

I contacted Fridgedaire the first week of June 2022 to send a repairman for my refrigerator that was still under warrantee. A&D Appliance was sent. No diagnostics were done. They had to come a second time. ” Again, no diagnostic testing.

It is now more than two months later and my refrigerator has still not been repaired. I think, at this point, Fridgedaire should replace it with a brand new one since they have not honored the warrantee.

Side by side refrigerator ice maker pouring water into ice dispenser slot and not filling the ice maker since they replaced the recalled part. I have been calling customer service since June 27, 2022 and cannot get anyone to come repair it. Model #FRSS26L3AF Serial #4A14405228. We bought this unit November 2021. This is under warranty and I need it repaired or replaced. Customer service is not helping with this issue. Please contact me at 214 202-9874 as soon as you can.

Sincerely, Pam Walker

own a induction was told needed to buy a power board which we did but didn’t fix the issue and now they won’t allow us to return and won’t refund us our money! buyer beware

Waiting for repair more than 2 weeks, poor customer service, no obligation, no answers,last minute cancelation of technical support.

On 6/18/22, I purchased a gas range from Lowes along with the extended warranty. One of the burners did not work properly once the stove was installed as it would flame up extremely high. After checking all the installation and nothing worked to remedy the problem, I reported it to Lowes within a week and was told that I would have to report it to the manufacturer.

I called Frigidaire and was given a repair appointment for 7/20/22 since the range is still under the manufacturer's warranty. On 7/20/22 the repair man came from A& E. He stayed all of 5 minutes. He stated the burner needed a part and I would have to purchase it. I disputed this.

He left without any other comments and left no work order. From 7/20/22, I have called Frigidaire more than 10 times. Customer service is horrible.…

The refrigerator that I bought less than one year ago is not producing ice as it should. I called and set up for a technician to come by to fix it. No one ever showed up, no one called to cancel, nothing!

I called Frigidaire again to see what happened. I was told the appointment was cancelled by the technician. Nobody ever told me we set up another appointment, no one showed up again. I called back and was informed it was cancelled by the technician again.

This is the second day of work I’ve missed because no one showed up for a appointment you scheduled. While on the the phone was giving another appointment for the next day 8:00 am -5:00 pm. The technician called in the afternoon to attempt to cancel I wouldn’t allow that so he showed up at 5:30 pm and was at my house for about 5…

Crisper drawer rail broke after 3 months. Bought Frigidaire Gallery fridge to match other Gallery appliances. Frigidaire claims this is an esthetic issue not a functional issue so it’s not covered under warranty.

Will NEVER buy another Frigidaire product and will share this story far and wide. Thanks Guys! Take my money and run……

Purchased a dehumidifier from Costco. when plugged it in it made girding and scraping noises. something was rattling inside the unit so i turned it and a couple of screws came out. I called customer service 3 time each time had to wait 20 minutes on the line.

The first call the call got muted even though was still connected as if the representative just muted it, I hanged up after waiting for a while. The second call the representative was borderline rude, I asked to talk to someone else or a manager he refused and ended the call.

the third person I spoke to barely spoke English, I had to repeat and correct the representative the entire call and at the end of it told me to unplug the unit for an hour and call again, she cut me off every time I tried to explain the noise and screws and…

I have frigidaire dishwasher/that hasn't work since March/ been worked on 3 times/ I'm ready for another dishwasher! Thank you

My refrigerator is under my husbands name Dan same last name. We have had problems with the ice maker from the beginning. Had someone come look at it The next day it still was not working. Found out ice maker was on recall.

They had to order the replacement for it. They came out and put in the new one. Now it is still not working. The 3rd guy comes out and it still is not working need a different part. They told us it’s on back order so now the refrigerator side is not working says it’s to hot.

So now we have to wait for this part and then wait for them to schedule to have them come out again. We lost all of our food and they are telling us it is not covered. #1 we had it in a cooler but that ice only lasts for so long. #2.

Have to keep buying ice that costs me money. #3. If it was one…

Brand new fridge and it isn't cooling and beeps every minute. They won't send anyone out to fix it for a week and I'm going to lose all my food, and my mind.

We purchased a Frigidaire refrigerator at a cost of $ 900 as a replacement for a Frigidaire refrigerator that lasted only 3 years . The Frigidaire replacement refrigerator began leaking water within 1 week . Lowes replaced that Frigidaire refrigerator with the same model for which we only waited a few days . Thank you Lowes .

The brand new replacement Frigidaire refrigerator stopped working within 4 months . We contacted Frigidaire and were referred to an authorized appliance repair business . A repair technician came the next day diagnosed the problem and stated the repair would take 2 to 3 hours .

He told us he would order the necessary parts , that the parts would be delivered to us and he would return within 2 or three days of the parts being delivered to complete the repair. One…

I need my Frigidaire fixed called multiple times to order parts and never received them had multiple appointment set up with a service man he’s not showing up it’s been three months and things still are not complete then I called today to re-order the seal for the door and a new icemaker cause come to find out there’s a recall on my icemakers they don’t work and the girl hung up on me after being on the phone for an hour Patricia 2525738120 thank you please contact me

I know this ain't going to do no damn good but ordered four filters paid $407 for them on June 14th this is July the 21st and still haven't received them when I called they lied and said they were shipped out on June the 15th wish that was a lie because the lady told me that it was a back order I would never ever work with this company again I would never ever this is a sad company and

something needs to be done all the complaints y'all have this is sad I wish I had a seen this before I ordered them from y'all but I would never ever do it again

What a lousy company for repair service!!!!! This is my third day of rearranging my schedule to wait for service that as of right now I'm not sure will happen today. I spoke with a supervisor a short time ago and it appears that they're trained to give generic answers to any questions that you may have.

I will now make an attempt to contact the corporate office in the hopes of getting someone to understand that my time is valuable, yet Frigidaire is the only one getting paid for their inability to schedule appointments.

purchased model GRFS2853AF on April 16, 2022 it was delivered a few days late. About three weeks later our first issue started. Ice maker was full of water and temperature was up then down and freezing items in refrigerator portion.

Called warranty and they sent Lords Appliance. Lords came out and replaced the tower. Still did not correct problem. Called warranty again and they were absolutely no help. Lords came our again and replaced the circuit board. Still freezing food.

We purchased a used refrigerator from marketplace so we had somewhere to put food Every time I have to call warranty they stall and say they cant see notes from repair company. Funny I have a copy of every note so how do you not see them.

I believe I need a new refrigerator and assistance. You can stall all you want…

Dehumidifier shows error code F0 within warranty period, but I can not contact Frigidaire via phone or chat at any of the numbers they publish

I purchased a window ac unit July 12th 2021 and May 16 th 2022 it stopped functioning and I called Frigidaire on May 16th. I spoke with Jason who stated a replacement would be sent once I submitted replacement form which I did on 5/16/2022.

As of 7/18/2022, after multiple calls and emails, I am still stuck with a faulty window AC, mid summer in the desert in Arizona. I cannot get it serviced, replaced, or refunded. the agent I spoke with today just left me on hold for an hour.

Purchased a dehumidifier. It stopped working correctly, so I called customer service. It had just come out of warranty and they offered no help other than find someone to fix it. I asked them To refer me to a place and they couldn’t.

Won’t buy Frigidaire again not worth the money

Good Afternoon,

I have reached out to customer support at least 3 times regarding a defective freezer (known issue) I purchased. The first time a tech was dispatched he diagnosed the problem. Didn’t hear anything after! Called customer support again and was told the part is on back order and you have no idea when it will be in stock. We called a third time and was told you would expedite my claim to management to replace the unit and was guaranteed an answer within 10 business day via email. Haven’t heard anything since! Literally had the freezer for less than a month and it stopped working. It has now been sitting in my basement for over 2 months as a piece of scrap.

Frigidaire is running a scam operation. You have left us no choice but to contact the Federal Trade Commissionand our…

I was told that my dehumidifier was under warranty and I was approved to receive a new one. I submitted the appropriate paperwork 3 times. They kept telling me to call in 3 business days. When I would call they said I needed to send in the paperwork.

I’m going to purchase a new one and it won’t be a Frigidaire

When I went online to order for filters for my Frigidaire it didn't take long for somebody to answer or to take my order I paid over $400 for filters it's been going on 2 months now and I still haven't received every time I call someone tells me well the system down or give me a number where nobody answers right now I've been on the phone on hold for 30 I say about 40 minutes now and

still waiting this is ridiculous I'm going to go to KCTV5 I'mma let them investigate to see what's going on I wouldn't recommend your company to anybody

I had my ice maker replaced for $400+ and 4 months later it broke again. 00 and said he’d have to replace another part of it didn’t work. He scammed me because it still didn’t work and refuses to answer repeated calls .

You need to stop hiring people right off the boat and start hiring Americans. I want all my money refunded. Filing with BBB and that’s just for starters!

Window air conditioning was purchased and did not last a year. Have been given run around on replacement of unit. I bought for my daughter who lives in a small trailer in Florida. I would think a reputable company would have better quality of service.

To call you are put on hold for at least an hour.

Frig broke down after 14 months.took extra warranty from Lowes but having difficulty time getting anyone to work on frig.I would not recommend anyone to buy you frig and will let it be known that your company does not sell quality frigs

I purchased a Frigidaire air conditioner six years ago along with extended warranties. The air conditioner failed and the warranty department indicates I need a sales receipt from six years ago. I ask you how many people save the receipts from six years plus?

I’ve been paying for the warranty over the last six years at the same address and the same serial number for the air conditioner but Frigidaire will not honor my extended warranty so I am requesting that my warranty charges be credited or my air conditioner replaced.

Frigidaire FFSS2610TP 3 years old. And my shelves with drawers have all broken. The side pieces that hold the shelves have broken and others are loose This is a terrible appliance. Very unsatisfied.

Purchased a new refrigerator. Delivered with two damaged trim parts. Been calling three days now and phone system won’t connect at Frigidaire for help. Purchased the unit at Lowes and they won’t help either. Very frustrating. It is almost like Frigidaire is no longer in business!

Starting a long term relationship this way sets a very bad tone for long term service. Extremely frustrated!

We purchased a new Frigidaire refrigerator from sheelys furniture and appliance in North Lima Ohio on May 11 of 2022. It was delivered on June 20 of 2022. The icemaker does not work it creates a thin layer of ice on the bottom of the icemaker and drips condensation.

After the icemaker was restarted several times we were instructed to call Frigidaire for service. We called on June 24th of 2022. At that time an appointment was made by Frigidaire with complete appliance of Cleveland for Monday the 27th between eight and five.

They told us that someone would call 30 minutes ahead before the technician came out. Someone had still not shown up at 4:15 so I called complete appliance. At that time they told me that no one was coming and that they could not service the appliance until after the…

I bought a new Frigidaire refrigerator January 2022 the ice maker did not make ice, called for service waited on line for an hour service person came out and said it didn’t work and ordered a new one. They came out and replaced it.

It still didn’t work called for additional service, they said it was a recall and ordered the replacement. It came along with a freezer door. I don’t need a door , the ice maker they sent was not the right model.

I spent another hour waiting to talk to a representative, each time they act like this is the first time they have heard anything about it. They have ordered a new ice maker and it will be shipped to my house this is now the end of June and when I receive the ice maker I will need to call and wait for an hour for an agent to schedule another service…

Stackable washer/dryer has not worked correctly since day 1. Bought at Big Sandy's and they sent a repairman out here several times, but could never repair it. We complained to the ceo at Big Sandy's with no reply. Now,just 5 years old, the washer completely quit.

All of this time, only 2 cycles worked.

Have been waiting since April for a brand new fridge to be repaired. The freezer side works. The fridge stays too warm. Have to put ice in it to keep food cool. Now we got a recall on the icemaker.

So I have a brand new unit with two things wrong and no answers from customer service about repairs. Very frustrating.

I bought anew home 3 weeks ago. My refrigerator is no longer working. I am covered by warranty and was assigned a 3rd party repair company who never showed up. Now, Frigidaire is telling me it won't be until Thursday before anyone can come.

I have been without since Saturday the 18th of June. I have lifesaving medication in the refrigerator. I need service Immediately but nobody seems to care. Seriously disappointed and do not understand why nobody can come sooner due to the medication.

I am a disabled veteran with 3 small children including a 1 year old. What am I supposed to do with my medication?

Trying to use a brand new fridge that came with my new home and it’s not working from day one. Technician already talking about replacement parts and customer service terrible on the phone and not willing to replace it. I paid money and not getting good quality product.

I have been dealing with a warranty/replacement issue on a Frigidaire dehumidifier with your Philippine Customer Service group. It has been almost a month now since I first sent the requested information to them. I have called the 3 times now only to be told they never received my email submissions and requested to have me start the process over again.

The wait times on phone have been very excessive w very time I have called as well. This is Not Acceptable. I would like to deal with a USA based individual. I can’t be the only customer who is having these issues. Regards, Steven B. Johnson 651-353-9428