Frigidaire

My 84 year mother bought this worthless fridge from Maruszcak (Schererville, IN), it was replaced by Action Appliance (Portage, IN) within 6 months due to bad controls and door. The "replacement" lasted 5 months. Action said "it was going to be replaced" again.

Then Frigidaire changed their mind and arranged for A&E to replace the compressor. The compressor was to be sent to my mother. A&E never actually talked with her. The compressor was never sent, only a rubber footing part. After days of multiple attempts to find out what's going on A&E emailed that they didn't get the compressor either.

They are scheduled to be here Thursday, yet with no compressor. This has been a 3 week plus torture on my "84" year mother. 3 ice chests daily filled, lost food and mainly fast food. FRIGIDAIRE IS A…

Purchased a replacement part that I was told would work on my refrigerator and if it did not, I could easily return it. Well it didn't work and they are giving me the run around on returning the part.

Your people keep giving me the runaround. Bought a 3000 dollar fridge at home Depot .went out in a month. Can't get anyone to answer any phone number I call

Bought a 12,000 BTU air conditioner the Economy setting if I set it at 71 my thermostats in my small apartment say 85 I bought air-conditioners for over 40 years this is not a good air conditioner to buy somebody told me this many years ago but it was on sale so I bought it this is an mediocre Air conditioner I called the customer care service line wait time was too long so they will call me back they call me back with a survey never spoke to me terrible customer service better conditioner I would never recommend it to anyone

I purchased a package of all Frigidaire appliances. Range dishwasher microwave and refrigerator in December for my house which was under construction. The range and the microwave have never worked once. After multiple calls and confused contradicting information. I am now waiting for a supposed appointment on June 21.

This has been the most frustrating and aggravating experience I have ever had with a warranty issue. After complaining about a two week wait to get service, I was given the name of another company and schedule for the following day.

The phone number given to me was out of service and the company does not exist in this entire Tampa Bay area. I don’t know what else to say other than I am incredibly disappointed with Frigidaire and I could never recommend this company to…

To Keith McLaughlin CEO-We purchased one of your products a few years back. The product was an upright Freezer (Serial#-WB91658011 and Model FFFH17F2QW). We purchased a series of warranty contracts (last of which was Contract # 9000260202). I am writing to discuss my serious disappointment with your firm and your products.

We purchased the freezer only to have a Freon line fail causing us to lose a freezer-full of expensive meats (my wife is a holistic nutritionist and we purchase expensive, organic chickens each year and store them in the freezer for later use--we typically purchase 35 or more chickens which average $25 per bird).

When your product first failed us, we lost a freezer full of chickens and other foods. Your service guy came to fix the device and indicated that a repeat…

On or about 5/12/2022, I purchased a room air conditioner thru Lowes. Included inside the box was an extended warranty form which I filled out together with my personal check for $31.90 and mailed in a pre-addressed envelope to Frigidaire Service Contracts, P O Box 212849, Augusta, GA 30917-9971. To date, that check has never cleared my bank. Yesterday, in my search for answers, I was told by one of your Electrolux employees the office in Augusta, GA had recently closed !!!!! Several days earlier another of your employees told me Frigidaire NO LONGER warrantied "non-repairable items (room air conditioners) however that was disputed by another of your employees.

Please get your act together and take care of my complaint. Also, change your hours of operation on line. You're showing your…

We bought two Frigidaire Fridges from CAS. One came completely broken and didn’t work right out of the box, so they had no choice but return it. The second fridge was broken out of the box too, everything in d fridge froze and there was ice formation everywhere causing things like milk bottles to explode.. but apparently it’s “fixable”..

After waiting tirelessly for over 2 months and 2 rounds of repairs and parts, fridge is now functioning even worse. It freezes everything in the fridge at 38’F temp. Now the repair man says there is another part that needs replacement but has no ETA on when it might be available which is very frustrating. Spoiled groceries cost, incredibly poor support from seller and manufacturer is taking a toll in our overall health.

Manufacturer don't accept any…

If I could have given zero stars I would have. ). I scheduled a service appointment for 6-7-22 with Frigidaire Service. They stated that I had to pay $99 in advance. They originally told me that my appointment was between 8am and 5pm.

Toward the end of the call the woman asked if I preferred am or pm. I stated the earlier the better, so then she stated they'd try to be here between 8am and 12 noon. At 11:39 am on 6-7-22 I called and spoke to a CS rep who stated the technician was on his second call and I was next (3rd on his schedule), which he said the tech would be headed to my home shortly.

At 4:15 pm I called because I still had no notification of a technician enroute. This third CS rep was extraordinarily disinterested in any facts and simply stated that the earliest appointment she…

FRIDGEDAIRE ONLY a LITTLE OVER 3 MONTHS OLD ! ITs deadad,warm as toast ! 2 Repairmen came,but no equipment to fix problem, because it's something new this company uses. NOW 11 more days until they send another company . But,If I didn't keep calling they wouldn't have sent anyone.

Poor service response. Don't want to help get 6 month old frig fixed.

We purchased a new Frigidaire freezer on November 11 and we received delivery of the freezer on November 27. Just after this date we received half a beef, which is why we purchased the freezer. On February 22 a repairman came out just to diagnose why the freezer had began to not cool.

On march 10 he came back out and replaced a part which did not fix the issue. He came back out and replaced another part at which time it seemed to be working.

However, April 26 he was back out and this time he informed us that the unit was not repairable and that we would receive a new unit. Every time we had issues it required a call to Frigidaire which is a time consuming and frustrating process and after we were told the unit was unrepairable we quit receiving any correspondence from the company.

All…

Hello In aug of 2021 I purchased a Frigidaire refrigerator FFTR1835VW serial no BA13406791. Three weeks ago it stopped working.. After several chats with Frigidaire i was sent one part and told there are no parts. i had purchased an additional three year warranty and would like a refrigerator that works as per the warranty.

We are elderly and need a fridge for medication and water as well as food. Cannot run from place to place to store anything. To be told to wait another week fand check again is not service. The refrigerator was sold to us by Home Depot on 59th street and 3rd avenue in Manhattan and when I questioned them I was told to contact a supply company and

then frigidaire, I have given you the model and serial numbers and expect that within a few days you will deliver a new…

New refrigerator went out in March and it is still not fixed in June! All we get is the runaround from Electrolux and Home Depot. Very dissatisfied.

New wall double oven had defective audio volume control. After a nightmarish time trying to get help with this issue and repairmen who did not know what to do with the computer, they told us we needed a new circuit board.

How can they put a product out there they have no support for? We shortened some cabinet doors to fit this thing in, I am very hesitant to replace it with a with the same oven If Frigidaire can’t support it with a circuit board for the computer.

We finally got a replacement authorization number but we have to decide what to replace it with and it may require the expense of new cabinet doors.

not even two years old all insides of it is cracked side of walls even the food bins! even the bottom inside will not ever buy another one! side by side 1.300 down the drain they will not help with their trash they sold me next move is to try the bbb

Under warranty I called 1-800-374-4432 with a freezer door problem. I was referred to local authorized company, in December 2021 they said we needed a new door, current door was damaged in shipping. From then until today June 1st we received back order notices for the repair company.

I called customer service again today and was told (I paraphrase) the delay is my fault because I didn’t call them sooner. Seems once a problem is passed to a service company Frigidaire is finished with a costumer problem. I was told my only option with Frigidaire was to call back in 3-4 days to see if they located the part.

This was my only recourse under the “system. Just not an image I would want my costumers to have when considering future purchases.

We had two defective appliances: a dishwasher and a refrigerator. Despite numerous calls to customer service, they seem uncaring. The high call volume caused no one to answer the phone for a week. The second week they advised to order both appliances on the same day, but the tech only looked at the dishwasher.

I called the next day to find out why the report had not been submitted. After three weeks it has still not been submitted. The last 3 weeks, I have dealt with your company without a dishwasher and refrigerator. One of the customer service representatives told me there was no supervisor available when I requested to speak with one.

Additionally, I asked if I could get my money from the extra warranty refunded so I can handle this on my own. I was told the money would not be returned.…

The company that I purchased my appliance from has put me off for 10 months. The part is Duct-Frz Air part no. 242006903. I purchased a extended warranty. The service dept. Tells me because the part is cosmetic they will not replace it. com PH. 7573035655 Thank you.

We purchased our refrigerator on March 28, 2022. Delivered to our new home on March 31, 2022. We bought a Frigidaire Gallery because our brand new house had Frigidaire Gallery installed for the built in microwave, stove and dishwasher. I will be replacing all of these with an American Made company ASAP.

On Saturday May 14, 2002 we noticed water in front at the bottom of the frig. We pulled it out to discover a leak that had been leaking since it was installed and damaged my new hardwood floors. No one is in on a Saturday we shut the water off and called on Monday.

Service technician comes on May 18 and thinks he found the leak. Leaves cover off of the water lines cause he wants us to verify where it is leaking. We determine around 5:30 that night it is leaking down another line.

Call…

I have received horrible customer service with your multiple staff, I am trying to order a part for my ESM100 smoothie maker (glass mason jar) and no one is able to connect me to the correct number who has the mason jar. I have called over 20 times in two days with only one helpful person who could speak proper English but the phone number she provided wasn't helpful. I have been given over six phone numbers.

Simple questions, is this part available (smoothie glass mason jar) and where can I purchase it?

Your impressive and nicely designed website does not match your awful customer service line.

C. Mclean

My name is Maricela Hernandez. My phone number is 866-579-0827. I called on what I believe was the 10th of May to schedule the warranty company to come to repair a fridge I bought a month ago that stopped working.

I was told the earliest appointment was for the 16th of May yet no one showed up, no call or email. I called again and rescheduled and they said the next available appointment was for the 25th. Come to turn out it's really for the 26th.

The person that made my appointment told me to call 800-905-9505 to see if I can schedule an earlier appointment but they don't even have me in their system. I called and they could not even find me by my name or address. This is extremely ridiculous.

I should not have to wait this long for someone to come check out the fridge for 15 min. On…

We have only this dishwasher for 3 yrs and the wires to the door door safety latch melted together. In which could have caused a house fire. This is something that should be addressed before it happens to someone else.

We have a small Child in our home and that is a very scary thing to discover.

We waited 15 months for our refrigerator/freezer to come in. The ice maker has not worked since we received it mid February 2022. We have had A & E Factory Services out to repair our freezer five times and the company we bought the freezer from two times.

The companies have yet to succeed. They have replaced the ice maker three times, still no ice. One repair guy took the original gasket off and replaced it. The seal was worse than when we received e freezer. We had another work order for someone to repair that gasket.

Frigidaire refuses to replace our freezer. A & E won’t deem it “unrepairable”. They keep trying to fix it. After four months of scheduled appointments that my husband or I have had to take off work to be home for, we are quite frustrated to say the least.

The last…

We purchased a full Professional Line full kitchen package recently (less than 6 months ago) for our new home. My ice maker stopped working and I was told that since I have a whole home RO system, I needed buy a special filter to bypass the faulty one that was installed at the factory.

I ordered the part from Frigidaire directly and received a confirmation of my order and the credit card was charged immediately. I have received no further communication regarding the order status (which is supposed to be shipped in 2 days and received within 10).

It has been over 20 days. The order page on your account at Frigidaire provides no order information except a one line summary and confirmation number. There is never an update to the status. I am not able to reach anyone in customer service via…

I got a new Frigidaire refrigerator on April 6, 2022 and have spent hours, days trying to register it with you and it is impossible to do so!!!!!!!!!!!!!!!!!! Impossible! Called over and over and over and all I get are your dumb recordings or else get hung up on!! Over and over !!

And the fridge was delivered with the freezer door badly damaged and have called Aztec Appliance in San Diego also over and over to get that door replaced and all I get are excuses like covid , etc. NOW!!!!!!!!!!!!!!!!!!!! Darwin Coleman 619-298-0852.

We purchased a new Frigidaire Refrigerator from Lowes this past January 2022. Over a month ago the refrigerator stopped cooling properly. The temp never got below 46 degrees. We called Frigidaire. After numerous attempts to even get a call in, we finally got a rep who did arrange a service call.

The tech came when they said they would and determined it was an evaporator fan not working properly. Supposedly the fan is on order. We are frustrated to have a brand new appliance that is not working properly and the constant replies that the part is still on order is not helpful.

We put ice in the fridge every day to keep the things we can safely preserve, like fruits and veggies. But we did not spend our $$ just to have an insulated old fashioned ice box. Any help getting the part would be…

Purchased frigidaire freezer, 08/21/21, and in March 2022 compressor failed. Frigidaire sent two different repairman verifying the compressor failure. Neither appliance repairman could replace compressor. All information was sent to Frigidaire. After multiple phone calls to Frigidaire, company still refuses to do anything about this problem.

This problem began mid March and now 05/16/22, absolutely nothing has been resolved.

Dehumidifier 3 years old quit. Error code FO The unit was DEAD, had to unplug.....Youtube fix, clean little copper sensor. ...... Rude customer rep from Fridgedair said I voided warranty for trying to fix DEAD unit....

I have emailed and called several times, but nobody is doing anything!!!They keep telling me the back room is working on it.

I had my 7-month-old $3,000 refrigerator and freezer go out on Saturday April 23rd. Your call center isn't open until Monday. First off, I lost all my food in this new appliance. I called Monday morning and was on hold for over an hour but was able to talk to somebody and they schedule a service tech for Friday April 29th. They gave me the contact info so I called them, and they said they could come out today. He came out and looked at the fridge and told me they didn't have the tools to work on a new system like this. I asked what do I do now? He said called Frigidaire back. I called back and after waiting another hour on hold customer service told me they couldn't…

I have a brand new range/oven that has been in use since mid sept 2021. I have had nothing but trouble. Now, since the end of March, it hasn't worked at all. A service technician has come out 3 times. Still not fixed.

Now a senior technician has to come out... I called customer support and they told me my warranty is up. I guess not. I was told if I have to get a new oven I HAVE TO PAY FOR IT.

So I have to pay for a new oven because my current new oven doesn't work at no fault of my own... that makes sense. I will never recommend Fridgidaire to anyone nor will I ever buy Fridgidaire again. This is no way to run a business.

need this lemon of a induction range replaced. 9 service calls & your tech said it works fine. Really air fry set at 400 took 30 minutes to heat to 500. took another 35 minutes for my food to cook.

paid to much money for a piece of shit.

I have purchase my range since December of 2021 and it gave out on me 2 months later. Constant back and forth trying to schedule a technician through the Frigidaire company since I was still well under the 1 year warranty but everytime I scheduled an appointment the technician never showed up.

I've been stooped up twice Saturday April 30th and today May 3rd. What to do?? Now I have to wait to speak to another representative when I did ask what if this happens again. What's the next step and no answer was given.

I work in the medical industry and what I do is very important so taking a take off here and there is nearly impossible but now since I did it twice I'm not sure I can even be scheduled again in the morning because of this inconvenience.

We purchased a double oven in October of 2021. From the beginning, one oven did not work properly. We have been waiting for it to repaired since November. We stayed home all day today because we were assured that a technician was coming.

It is now 4:00 and we just got a call to say he will be here Monday. This will be his fourth visit to our house. He was supposed to be here two days ago but we were told he was ut sick.

I think 6 months is an awfully long time to wait for this, don't you.

We are a property Management Company, we have 4 properties.

We bought a fridge August 12, 2021

January 2022 the refrigerator stopped cooling. We had a technician come out on January 18, said it was the starter, came back 2 weeks later to replace the starter, but still would not cool

Then another company came out to fix the fridge, but never returned. Now dealing with Electrolux. Had technician come out and he ordered more parts. Today 4/22/22 technician was supposed to be here between 8-12 showed up at 2:45PM!! If the fridge is not fixed after a 4th technician, we want a new fridge. This has been an absolute nightmare.

I bought a brand new side by side refrigerator with water and ice dispenser 11/7/21. It is now 04/1/22. It has NOT worked, fridge side freezes, no ice and no water. I have had 2 service people out to fix it.

STILL not working 6 MONTHS with NO fridge!! Customer support is a JOKE!! I REALLY JUST NEED A FRIDGE!!

Purchased portable ac less than a year broke. After they gave me credit for it I never used the credit bc of Covid the credit expired and they would not honor the credit back. I called them and they hang up on me. Worst company ever. So rude and unprofessional. Shame

I purchased a refrigerator in April of 2021. It soon died and I lost all food. It took forever to get with repairs. It took over a month to get parts. Than within 2 weeks it was doing the same thing.

They sent out Frigidaire repairman. I was told they shouldn’t have tried the repair. So I was told he was putting in for replacement. That was in December. I’ve called numerous times and than I would check will Lowes and they would state they haven’t received paperwork.

Well today they did and of course my refrigerator doesn’t exist and they only giving the price. No taxes or haul away. But you can send a extension on warranty bill. My warranty is up and no replacement and if I want a new refrigerator I need to come up with more money.

Frigidaire Fridge Serial No. BA14107008, Model No. FFTR1814TBL HAS NOT WORKED SINCE IT HAS BEEN AT OUR OFFICE. in October We have tried 2 repairman with no cooling problems fixed and the third appt. has been scheduled 3 times since the beginning of this month and no repairman has ever showed up.

We need a replacement fridge.

I have been waiting to get my refrigerator fixed since beginning of march 2022 . The repair man came only look at the upper part of freezer but not where problem was never look at the bottom .. just say I need a new fan .

The part was suppose be order that Friday that didn’t happen at all. This past Monday they finally order just to be told after calling again it’s back order no accommodations were made for me at all.. I called numerous times telling the part would be delivered this past weekend that didn’t happen.

I have an appointment today for what to be told the same thing again . What is sense of getting extended warranty if nothing is done in the customer favor .. this is ridiculous now .. I need a refrigerator..

these customers service reps tell you anything

Our new gas stove was A few months old & notice bad streaks between the glass doors, not much of A cook & only cooking maybe 2 pizzas in it at the time, service man finally came out & told us we have alot if "HOLES" in the stove that its bound to get streaks between the glass!! "Seriously" not on A new stove,to me the seal is not goid,but he said we have to be careful not to get stuff in the holes,mostly when cleaning it!! REDICULOS!!! DON'T BUT A FRIGIDAIRE!!!

Every contact call to (844) 327-7374 has been a terrible experience. Call center representatives intentionally hang up on customers once a supervisor is requested or sit on the line with dead air. I’ve contacted Frigidaire 6xs today with absolutely no resolve.

I was told to contact a company for info on my replacement fridge and that company has no info from Frigidaire. That company rep contacted Frigidaire with me on the line and was instructed to call themselves!! These call associates are disrespectful, unprofessional, dishonest, and I will NEVER purchase anything by Frigidaire based on my on going terrible experiences with their call center representatives from Nov 2021 through the present date.

Frigidaire has scheduled service for my defective stove since August 2021. The repair company has been to my home several times with wrong parts. Frigidaire contacted another repair company who doesnt even service my area. Requesting another new stove since Frigidaire cannot get my stove fixed. Still under warranty.

I have never received a service this bad I made a comment about the technician he was on the phone with someone else and he couldn’t diagnose. So I called Frigidaire customer service and asked if we can have the fridge replaced they told me no they cannot we actually got this fridge six months ago and already having problems.The customer representative couldn’t help me they couldn’t even tell me what the parts that it’s been ordered and the manager couldn’t help me either the manager were stupid enough to not to do anything

It worked for 90 days , then the cold air went hot. I called Customer service. They scheduled a technician to check it out for me. He never showed. I called back . They scheduled one again. He never showed.

Now repeat this for a year. Every time I called to get updates, they have no record of me calling or interacting with them. Bunch of bullshit when a big time company can't stand behind it's products. Room air conditioners are not cheap.

I used my income tax money on it. I also have 3 young kids . I had to rearrange my budget to get another one (different brand this time) to keep my kids cool . I told customer support that and here we are today.

They don't give a shit.

I purchased a brand new refrigerator on 8/25/2021. I have has issues with the fridge from the very beginning. I have call customer service 6 times and each time they have sent a tech that has not be able to fix the problem.

When I called on 2/18 not only did I get hung-up on 5 times but when I finally asked to speak to a survivor, she acted like she didn't even care! She finally told he that she would have another tech come out in a week!!!! A week!!!!

When I said that was unacceptable she conveniently said they would send somebody with in 2 days. I have not had this bad of an experience EVER! As I explained to the "supervisor" I did not get the fridge for free I paid for a brand new fridge!

Purchased Frigidaire refrigerator GRSS2652AF Serial 4A14807440 from NFM - October 2021 Delivered February 2 2022. Crushed ice sensor working intermittently. Contacted NFM - I was advised to call Frigidaire - Contacted Frigidaire 2/8/22 Claim No 85183386. Was advised that I would be contacted within 3 business day from an authorized service provider.

On 2/14/22 I had not received a call to service the refrigerator. I contacted NFM and advised them of the situation. They asked if I would like to have the refrigerator replaced and if so they could schedule it. I decided to schedule the replacement which is for March 16, 2022 in case Frigidaire doesn't come out to fix their product.

On 02/17/2022 I contacted Frigidaire again and advised the representative that I had never received a call to…

i purchased a frigidaire dishwasher from home depot in Nov 2021 and as soon as it was installed the locking mechanism got stuck on the first load. i called the customer service and they sent one technician and fixed it.

but only two months later, the same problem happened again. another technician came after i called them and this time the technician stated that the locking mechanism has to be replaced and possibly the display panel too. he said he will give his diagnosis to frigidaire so they will decide to replace the locking mechanism and display or give me a new model since this one had problem from the start and it supposed to be brand new.

1 week later, i still did not hear back from frigidaire, i tried to call them and each time there is some long hold and i would be disconnected…

Microwave FPBM307NTF Blowing breaker in circuit box after 2 years. Repair cost to replace 2 switches and door latch was $250. Just over a year later, same thing happened. Response to my Email to Frigidaire customer service was an automatic reply with their customer service number.

Customer service answered with recording that they can't take my call. This is a high priced microwave that I am not willing to spend $250 annually on. I will be buying a new microwave from a different company.

Got a brand new gas range and within a few months it was turning itself on like perheat or the air fry. Got worked on 3 or 4 times and a buy back. They never gave me my money back for their junk.

Been hung up on many times trying to get this finished. The letter got to me 3 days before my warrenty ran out theu said. If the clam was started it shouldnt matter. They owe me 1200 dollars.