Frontier Airlines

We are on FL 1314. We now boarded For three third time. Just sitting here Frontier doe seem to have any backup plan when mechanical issues occur. Very poor service. Will never fly Frontier again. I am all ready telling friends never fly Frontier.

I just on how to check in online and a lady from the kiosk yelled at me very rude customer service I was in the check in counter and I was told to us help to the lady in the kiosk so I don’t need to pay the 25 dollars just for check in my # 1983 from Vegas to LA 7am flight. Why these employees are so rude they need a customer service training I never get a frontier airlines anymore bad people

Baggage check lady was very unfriendly and would not put my bag on the conveyor after a minor fix. Was very rude about it when asked to put the bag back on convey after some time.

I was given vouchers because Frontier overbooked my flight in Orlando, FL and I gave up my seat to a family that needed to fly together. There were unable to get a child onto our flight because of this and I felt very bad for the family.

I had to stay overnight and cancel a day of work to do this and it was very inconvenienced. The agent indicated he would give me $1,000 voucher to do this so I agreed and had to go through a great deal of trouble with my work because I had to stay overnight in Orlando instead of flying out.

I was unable to use the vouchers so made more than 10 phone calls and emails to try and get this resolved. Because of work conflicts, I had to reschedule the flight which I was unable to do online because I used vouchers.

I then had to make multiple phone calls and…

Serious altercation boarding a flight from Cleveland, Ohio to LAS on Oct. 15 2022 with "gate-keeper" (JOSE) I have 35 pages of correspondence contacting "Mahogany". Reference # 221031-0006 16. Would like to personally speak to David Siegal or if need be send 35 page print out to address provided.

Needs to be brought to his attention how customers are being treated.

This airline is a scam. We paid for three checked bags and one of those bags was skis which frontier considers a regular checked baggage. When we got to the counter at the airport to drop off our bags, frontier agent said skis should’ve been dropped off an hour before departure. We got there at 59 minutes before departure and thought we were early, because the email we received from frontier said we needed to get to the drop off bag counter 45 minutes before. It’s a scam and they were trying to keep us on the ground and rebook us because they overbooked the flight we were on. We received an email prior to departure asking us to volunteer to rebook the flight to a later one.

Their website is glitchy and I believe it’s on purpose so that people are not able to pay online for checked luggage…

We, a combat vet, current law enforcement officer and his wife, a teacher and their 4 little children were stranded today at the airport. While my 8 year old daughter had a bathroom emergency, the flight attendant shut the door in my husband and children's face while they were in line and wouldn't let us board even though there were still people in the hallway.

We ran and begged and pleaded and No one would help us. They oversold the flight and stranded us in Texas. they did not offer us compensation, help, or any other assistance.

1 star is too good for Frontier. Last night plane delayed by more then 4 hours then we waited for 2 1/2 hours for bags from our flight to arrive. On top of that it cost me more parking and we didn’t leave the airport until 6 am!

My flight one way was canceled & I have a return flight as well. I have been holding on chat with Norma for over 3 hours to get this resolved. I am not even acknowledged so it appears she has just left with no response to me.

This is ridiculous that you can not even send a reply within 3 hours. All she says is she is checking & " are you still with me?" but no answer from her.

Your customer service is terrible. One more traveler you have lost, but you do not care about any of us.

They purposely over booked our flight. I paid for seating fore and my wife, Frontier closed the gates at 6:15 am our flight was to leave at 7am, we were in line for approximately 2 hours. They had the never to say weissed our flight...How can we miss our flight if we arrived on time and were standing in line, this is by far the worse Airline in existence today!

Health issues an stranded with no help here at the airport

18 I have atleast 50 people information who was in that line to begin a class action lawsuit if not fully compensated. and it was about 200 headed to different destinations and people.

My granddaughter traveled on Frontier Airline on December 10th, 2022. Her flight was suppose to take off at Atlanta at 2:24 pm and arrive in Philadelphia 4:26pm. Instead it was 4 and a half hours late for take off from Atlanta where she arrived in Philadelphia at 9:30 pm.

The weather was not bad it was clear and sunny no rain in Atlanta or Philadelphia there was nothing wrong in the Airports on either side other Airlines was coming in and out of the airport. 00 for an carry on which she has always carried the same duffle bag, when she travel.

Frontier may be cheap with their flight but they will charge you for every piece of luggage, I had payed for the luggage that went on the plane. I am not happy…

Frontier Airlines has assigned me multiple Frontier Miles account numbers. No one has been able to combine them so I can get the miles and benefits due me. Need help to get this done

My girlfriend and I were boarding a flight from Orlando to Philadelphia. We were both told to check out backpacks for size restrictions. After dropping my bag into the size container the attendant cleared me to proceed to scan my ticket.

My girlfriend was requested to pay for her bags. I went ahead and scanned my ticket and stood aside and told the ticket agent I would like to wait for my girlfriend to finish ticketing before stepping into the jet bridge.

There was an argument at the ticket counter between the attendant and another customer. As my girlfriend was finishing paying for her baggage online the attendant (emotionally) told the ticket agent to close the door. Everything happened so fast that I was not able to remind the ticket agent, that I was still waiting for my girlfriend. We…

92. 96 using the credit but was told it was already used. 00 had they honored both flights. 96 flight. This seems very unfair. On another note, four of my upcoming flights had time changes. This I understand, but I spent a total of 5 hrs on chat to make changes because of disconnects and lag time which eventually cut me off, even though it was Frontier lag time.

I would suggest that Frontier not try to rebook elderly people for flights that depart/arrive around midnight.

My complaint is that frontier always leaves people due to tsa lines being long and they don’t like to refund you or credit you for their inconvenience plus know live person to speak with I need help with getting my money back asap

On November 28, 2022, Frontier Airline notified my daughter-in-law (the ticket purchaser) that my flight1090 from Orlando to Indianapolis was interrupted. This notification arrived as we were pulling into the departure terminal. No explanation was given and alternate choices were flight to Denver two days later, an eight hour layover before continuing to Indianapolis.

OR a four day later trip with an up charge. We were offered a fifty dollar voucher for a future trip. No mention was made of a refund for unused portion of ticket, refund to seat assignment, a carry on, and a checked bag (the works bundle for $342).

I simply cannot understand this way to run a business. As a teacher, I would be fired for not doing my job. com. Please explain what a flight interruption is.

That it was a very inconvenience being delay for 7 hours and then when we get to Orlando we have to sit on the plane from 30 to 45 minutes before they can find someone to bring the ramp over to the plane so we can get off. This was worst flight with Frontier. I know you can’t always know what is going to happen I know they sent me a 50.00 voucher. But I that that I should get a refund on some of my ticket please send me a email so I know that you got it

Also you can’t even talk to you call the customer service number and you are on hold forever no one ever answers I have talked to a few passengers and they won’t be traveling with you again

It was a nightmare wher you pick up your luggage

From Dr. Jim & Judy Main November 15, 2022

Concerning our recent flight from Orlando to Guadalajara (Flight F9223) Confirmation #: QJILKR

We recently had the opportunity to take our first flight on Frontier Airlines – a flight from Orlando to Guadalajara, scheduled for November 10, 2022. We encountered a number of problems which we would like to bring to your attention. We hope that they can be resolved promptly.

First, on October 18th, we booked our ticket with MyFlightSearch, (booking reference #: FSON249130). We quickly received an email stating that our flight had been booked at a cost of $334.17 (Canadian funds) and that we would receive our eTicket confirmation shortly. However, since we had not received an eTicket after 24 hours, my wife phoned to obtain some clarification. She…

Our flight was delayed during the whole trip. It was delayed when we flight from Chicago to Florida in more than 3 hours and back the same - more than 3 hours!!!!! They tried to charge us for printing our boarding passes for $25 each!!!

The worst company I have ever flight!!! Never ever will use it again!!!!! I’ll tell all people I know never ever buy Frontier tickets!!!! Shame on your company!!! You spoiled all our Thanksgiving vocation!!!!!!!

DO NOT FLY on FRONTIER AIRLINES. They advertise low cost flights only to gauge you when you have no way to defend yourself. My son flew home from college (traveling alone) without a parent. He had a small soft sided tote bag well within the personal item size restrictions.

He had flown on FRONTIER previously (6 times back and forth) to college since August.

However, today, the gate agent at DFW, refused to let him take his personal item and forced him to pay $99 for a carryon at the gate. It was clearly not a personal item and fit under the seat in front of him.

My son was not allowed to push the bag into the compartment, it had to slide in without touching (think perfectly rectangular lunchbox) Because of the shape, it would not just slide in, it just needed a small push as it was soft…

I have been waiting on my reimbursement since August 2023

________________________________________ You requested assistance from our on-line support form. Below is a summary of your request and our response. ________________________________________ Topic: Frontier Airlines: Reimbursement ________________________________________ Reference #: 220811-000135 ________________________________________ Discussion Thread Response By Email (Rhonnele) (10/04/2022 12:14 PM) Dear Renee,

Your very much welcome, I'll give you an update once the check is canceled. Appreciate your time and patience.

Regards,

Rjay Reservations Specialist Frontier Airlines ************************************************

P.S. We want your feedback! Please fill out our survey and you will be entered to win 2 FREE…

On 7/12/2022, I decided to surprise my girlfriend on a surprise birthday trip (See ID Attached) to Puerto Rico and bought two plane tickets from Frontier Airlines.

Confirmation Code: WHSQSX DATE: Thursday 8/4/22 Flight# 1286 PHX to MCO Flight# 39 MCO to SJU

Once we arrived to Puerto Rico, one of our two checked bags was missing, so we filed a claim with Frontier representative Juan Rivera on Friday 12:30pm. In our initial claim, we included our Confirmation Code, Bag Confirmation Code, Name, Address, Phone Number, Email Address, Hotel Address. We had immediate plans to go Hiking in El Yunque Rainforest on Friday 8/5/22 at 3pm and Kayaking at Bio Bay on Friday 8/5/22 at 7pm, so we asked him what to do. He stated that someone would be contacting us before end of day with some type of…

i was traveling from aguadilla Puerto Rico to mco orlando on nov friday 11th 2022 since my flight was cancelled due to the florida hurricaine . iam dealing with too many medical conditions and iam recovering from a hand surgery as well.

i had the TSA inspections and all other inspections as well so everythin was ok.. when i arrived at the waiting room to wait to go on board the supervisor there gave me a very hard time and also the staff at that desk on that night...

she asked me early about my bag and i told her that was my medecine bag which it was true . so after that she went to the back she start telling the others staff about it like in a secret way in their ears.

00 dollars for the bag and i told her that i never paid for my medecine bag at any airline becauseall of them allow…

I am so so in disbelief right now it is now 2:17 in the morning I got to the Philadelphia airport at 11:00 yesterday for a 7:30 flight which was delayed the first flight I booked just 4 days ago was canceled I had a book a flight to Philadelphia on another airline and now because I was assaulted and my purse was stolen I am going back to where I came from and I get to the airport and I booked my credit voucher through frontier too like I said have a delay which I stood at a counter tonight for two and

a half hours and not one person help me or answer the phone my bags are now lost I didn't even get through security until after my flight left because they argue with me that I didn't have a correct voucher or a booking that I could go on the flight for which was completely not true so I…

Frontier Flight: 698, Travel date: Nov 09th, 09:08 am, Incident occurred at: Denver Airport, Gate number: A34.

When I approached the gate, I checked my personal items size right away. The first gate agent gave us a thumbs up. But the second gate agent did not agree and became hostile. She didn't give us an opportunity to talk, she was rude, made up rules, on a coin-flip she was ready to kick us out, threatened to close the gate, forced us to pay $198 or leave us stranded.

I'm a woman with two kids (9- and 3-year-old) and accompanied by my parents (70- and 64-year-old). My parents were shaken, kids started crying. I felt she totally took advantage of a vulnerable woman. It was a traumatic experience. I didn't see any empathy or hospitality in her, just pure hostility.

Such rude and ready…

Booked a flight on line from Sarasota to Phila. In doing so the computer picked up the wrong date and I caught the mistake immediately. Made the correction. The new flight confirmation number is B6LSGI. I printed the paperwork and noticed that the cost was the same as the other flight and it should have been cheaper.

When the computer put that I was returning on Dec 22 it was more money than the flight on Jan 1, 2023. So I called the customer service. The girl stated that she could make the correction but she would have to cancel the flight and rebook it.

96 on my card but it would take a week to 10 days to happen. After 10 days I call (waited 2 hours for a rep and then it was hard to understand her with the accent). I also sent an email and there answer was that I had no refund coming…

I flee my wife and daughter inlaw home today from denver to orlando and the plane took off at 3:08pm i was contacted by my wife immediately after they boarded that they were being treated like total shit by the stewardess and stewards even caught the 2 male stewards saying hey there are 2 bitches in seats A and B row 1 ….

#DBS76G My family members and others on the list lane were also treated this way on this particular flight. This is very disturbing to me as i have flown many times, and am also retired high ranking official. This situation must be taken care of immediately below is the conversation with my with as they were boarding the plane

Trying to purchase seats on an upcoming flight for the past several days online. Message states a problem and to contact the airline. For the past 3 days I have been on hold for over 1.5 hours without speaking to a agent.

Booked a flight for two, and a car rental over a month ahead. The flight and car rental were were calculated and paid throught Frontier's website.

When I arrived at my destination, Avis car rental had my name, BUT, no payment for the car rental. I had to pay $1,300.00 for rental or be stranded.

After almost 5 hours on the phone, no supervisor, and not understanding half of what the Customer Care individuals were saying, I was scammed out of $399.96 for "Options."

Flight got cancelled and was promised a refund check within 14 days. It has been two months, still did not receive a check.

I called customer service and the lady (call center in phillipines) told me to just wait a few more days... they just keep delaying and pushing forward.. I know a bit of their language and could hear them joke in the background. Never Flying this putangina again.

They lost my bag leaving me and my husband with what we were wearing for a whole week vacation. They said I could buy the "essentials" and that I would be reimbursed. It has been 6 weeks and nobody can give me information on the status of my claim after waiting 45 minutes to an hour to speak with a representative each time I call

worst airline EVER!! I will gladly pay full price than flying Frontier again

1 star rating is being generous

I was given a confirmation code to rebook a flight within 1 year. As I’m trying to rebook, there are only depart flights (1hr flight time). Return flights are only available for either a 10 hr flight time or overnight layover.

I can get a return flight on another airline, although frontier won’t honor it. I just threw away $300

I've been flying for 30 years and I have NEVER experienced such horrible service as yours. Our family flew from Hartford, CT to Atlanta GA 3 weeks ago for a much anticipated vacation. 5h before the flight. We went to check bags (which we paid for in advance) and there was nobody at the desk.

We waited an hour and the line started getting long. People in line started getting impatient. 30 minutes before the scheduled flight one of your employees showed up, checked in one person, then took the microphone and announced that she needs to go back to the gate because there is a plane coming.

She then instructed us to wait until she came back and that the flight will be delayed. So we waited. Me, my husband, our 3 very small and very hungry children and about a hundred other passengers waited…

35 last year for 6 seats to Orlando, Florida. One of the passengers was very ill (he has since passed) and I was forced to cancel the reservations. ) Frontier said they would extend credit for one year. Because of the death of my son-in-law and then the Covid pandemic, we never used the credit.

I asked if I could extend the credit and was told it was too late. I will never fly Frontier again! The customer service is inaptly named. " Terrible company.

Hereby submitted by Valerie Monroe, military veteran 910-599-8207

Witness: Jeremy 909-278-4389

The flight attendant (male) engaged in negative verbal exchange with another colleague. We’d placed a large food & beverage order in which I requested the courtesy water. The flight attendant loudly & aggressively said you will to purchase a bottle of water for $4.50, yet his colleague (male) expressed compassion, consideration, & understanding. This employee insisted he would bring me the water & he did. Meanwhile the flight attendant continued sorting the order & served the noodles which led to him threatening me. He gave my daughter a fork which was protruding out of the plastic. I saw him look at the opened fork & was dismayed he proceeded to give the fork. I said, “Excuse me Sir, can you…

I booked a flight from Frontier Airlines. At the gate, I was denied boarding and was told that the flight was overbooked. I was denied any compensation at the airport and no documentation was provided for me. In my negotiation with Frontier airline customer service team via email, they told me that their record shows that I was tagged late and the flight was not overbooked.

Their record was incorrect as I was early at the gate and waited in line with other passengers. I requested again for investigation but they closed the case.

Flight got delayed and I was told nothing can be done for compensation. However my flight is today and my connecting flight is 08/02. I don't want to pay twice for baggage and I have to spend money for a hotel now.

I experienced the worst travel ever especially being partially disabled.

In addition to the money that I spent with Frontier for my vacation the 19th through the 26th I had to spend an extra $900 on another airline to get to my destinations because Frontier failed to provide great service.

The Frontier staff at Orlando International Airport that I dealt with treated me poorly. They were disrespectful, insensitive and lack good and quality customer service.

One Frontier employee who identified herself as a manager named Jackie was the most horrible person I ever encountered and she does not deserve to be a “manager”.

My flight (number 1335) from LGA to MCO on Tuesday, July 19 was delayed causing me to miss my connecting flight (106) from MCO to SJU.

I went to the Frontier Office at MCO…

I was on flight a52 from Denver Colorado to Philadelphia. m. flight. The stewardess on the plane that was rude to me was not wearing a name tag she had blonde hair. 5 minutes to the plane landing she snatched my cane out of my hand and told me she don't know how I made it through security with my cane and I need my cane to walk.

There were other passengers on the plane with a cane as well. It was the worst experience ever

If I could give no stars I would.

First of all their customer service line is horrible. I’ve been disconnected multiple times. My flight for Mother’s Day weekend was canceled the morning of my trip, just a few hours before I was heading to the airport. I called frontier and there was no reason provided.

They promised me Shell credit for my flight for $326. They also emailed me an option where they would cover a refund if I booked another flight through a different carrier up to $300 per person. I booked a last minute flight through spirit and spent $687.

I followed up multiple times on my refund and finally got it two months later for $600 so I was out $87 from the second flight. I then recently tried to use my shell credit for the first canceled flight and I received an error made…

My baggage was not received. I arrived 7/20/22 in Jamaica at 9:15am. I was told my baggage was probably on the next flight which arrived at 1pm and that someone would contact me to have it delivered to my hotel.

I contacted Frontier customer service chat TWICE. The first time I contacted was around 3pm, I was told a baggage handler had my bag and someone would be in contact with me. No one called. Then, around 6pm I contacted the customer service chat again and they were no help and kept telling me I had to deal and wait for the airport.

I then called the airport and they told me I have to speak with a rep from Frontier. I contacted various times the number I was given and could not contact anyone. It’s currently 7:15pm and nothing. I have all my toddlers medicines, my clothes,…

Vandionira Raulino is my Aunt and she came from Brazil. She is old and barely speaks English. She arrived earlier at PHL airport to dispatch her luggage and then went straight to the gate. She told us that it took her a long time to get to the gate and when she was there she was informed that the plane was full. She was then put on flight 2295 to FLL. She had no idea that she was in a different city. After a while, she realized that and had to buy a $150 ticket to arrive in Tampa 8 hours late. I'm in dismay that no one on the airline could notice that she was alone, old and a foreign traveler with broken English. This should be part of the routine of good customer service. I have no doubt that she got lost in the airport scared and not knowing how to get help.

Frontier refuses to issue…

This is the worst run airline I have ever dealt with. They screwed me over on a reservation I never completed and charged me to cancel it when I never fully paid the reservation. I talked to multiple supervisors and customer service reps and they all gave me the same general cookie cutter answer.

Not one person has tried to help me or offer solutions. I will never fly with these money hungry worthless people. Not even corporate has a way to get involved. I will yell from every platform how awful this airline is!

flew with frontier airlines flight 726. Because it was the day after july 4th we were rushing to avoid delays my elderly mom fell on route to the terminal. Had to wait for the paramedics to assess her but still made it to the gate by pushing my mom via wheelchair after grabbing ice to put on my mom’s knee from a restaurant at the airport.

Unfortunately at the gate we run into the worst customer service representative. She had asked my mom to put to her personal item to fit in the bin. After my mom had fallen I had her switch her shoes to keep her safe on the wheel chair.

Since the shoes were sticking out of the bin she was more focused on charging us $89 dollars. She kept on harassing us that she is closing the gate unless we pay the fee. I had already paid for a luggage just for the tip…

I bought a round trip ticket June 30 to return July 5 upon getting to St. Louis there was a death. I called right away to cancel my return trip, a nonspeaking decent English person named Dennis took my call.

I could not understand him after I was on hold for over three hours. 00 refund that I have to use in 90 days. He also said no refund on luggage cost, in short your aiilines is charging me for services not rendered.

I will never use Your super lousy ragedy airline again. You rip off the public nickel and dime. Them and like a thief keep the money.. 00 for my bag. 00

Was delay for 6.5 hrs with no compensation of whatsoever bedside a credit or refund . Missed work and explain to frontier agent on the phone and they said a refund is my compensation. This is ridiculous and would not recommend to fly with this company.

Allen Michele was very ignorant to me he is cocky is hell

The worst experience. They cancel our flight and told us the next outbound flight was 3 days from the day. 00. 00 to get our family back home. Their C. Service is the worst. We have made 4 calls of over 2 hours each with no results.

I guess its gonna have to be legal.