Geek Squad

I purchased two computers from the Best Buy store in Carmel Mtn, CA a couple of years ago and signed up for annual updates on the MS office and the Geek Squad support. My computer calendar stopped synchronizing with the calendar on my iphone for unknown reasons.

I called Geek Squad for help. After about an hour, the on-line technician "fixed" my synching problem but as I found out after the call, he'd lost other critical data within the app. After several more attempts to call back and have it fixed, the technician said I needed to take the computer to a Best Buy store.

I set up an appt for the Carmel Mtn store but when I showed up I was thoroughly unimpressed with the technician's knowledge. He essentially threw up his hands and said he had no idea how to help. Further, after I left the…

I have instructed my bank NOT TO PAY your Invoice ID- TT910085, 11 Feb 2023, Item number- 2897652AYP. for a service I have not requested. Submit a Complaint Online Upset about something? Fill out our free complaint form below!

Your Information Name * Roberto Luis Alleyne Verification e-mail address * Please do not insist and delete me address from your records

My bad experience was when I called the total tech geek squad which I now feel is pretty much a waste of money my issue was not resolved and before I could fill out the survey I didn't have a chance to see if the problem was resolved. I was having trouble accessing my flashdriives so I wanted help with that issue.

I was on the phone for over 2 hours and didn't even know if the person was truly working on the issue or not. I got one message from that person stating he was working on the issue and I responded with ok.

The next thing I knew a survey popped up asking about the service I received and I never even had a chance to see if the issue was resolved, no notification from the person who was supposedlly working on it that he was done or anything. So I filled out the survey with…

i was charged for a service that i never had and when i called the number on the email it is now a medical service. the man had me download the refund portal for geek squad. which i did and i filled it all out and then they got in my computer and took money out of my bank account. com.

his phone number that he was calling me from is 480-866-2969. the phone number on the email was 888-896-5870. 00. if not i will have to go higher up I'm showing a screen shot of the portal and the email that was sent, i need an answer asap on this please they took everything from me even tried to use my amazon account which is now locked for suspicious activity. thank you Bobbie Betche

every time I use geek squad, my total experience. Today a five-minute job has taken 5 callbacks listening to children, dogs etc. the agent does not speak English correctly. the first call is from someone that has no business trying to use customers' computers to experiment on.

finally, after an hour they decide to reconnect you to the next level, they do not have any idea what is needed. it has taken me over 20hrs of time to fix the damage these people have done. I have been a customer for a total of 30 years, geek squad changed and should no longer be able to hurt all the innocent people that are paying for waste to time.

Sincerely, Robert krokowski 7199855236 ok to call, much more to complain about

They denied my warranty

Had Geek Squad hook-up passive soundbar to Sony tv and connect to my Amplifier...The guys were courteous-however, I'm unsure of their

knowledge of this particular situation..I have a 800.00 dollar Pinnacle soundbar-No hdmi ports..Just 3 sets of two posts to hook up speaker wire.

Picture came on tv after insall..I said well thats good, were getting somewhere, but it sure isn't the sound that I was used to...I believe that after

hooking up my Subwoofer, is when it sounded as it should..I asked them if I could turn it off and on before they left and they said sure...

Everything worked fine...They left and I didn't turn tv on until 4 or 4:30 Weds afternoon the 8th of Feb..I couldn't turn my Amp on with the remote

as before so I tried it manually and still nothing..This is a very good…

I called Geek Squad last week, because I couldn’t get connected to my WIFI. The tech couldn’t help me and set up an appointment on Wednesday 2/8/2023 between 7am-1:00. ( Almost a week later) I thought I would try tech support one more time.

The second tech attempted to hep me, but said I needed an in home consultation. I told her I had tye appointment above. She told me the appointment was made for Saturday 2/11/2023. I explained that the first tech gave me the Wednesday date and wasn’t Available on Saturday.

She checked and there wasn’t an appointment available that day. That explains why I never received a confirmation email. I asked to speak to a supervisor. The supervisor said she would escalate my issue and I would receive a call from escalations the filling day. I have never received…

I have been a member for several years, and usually am pretty satisfied. My last 2 encounters with Geek Squad Members were horrendous to the point where I am considing returning my brand new 1500 lap top that I bought from Best buy. The computer is not recognizing the printer, but I also print from my phone and another computer and have no issues the tech had me do the same thing over and over again, then disconnected me and never called back. He was also rude and didn't seem to ne sitting at his desk while he was supposedly trying to help me. This is still not resolved and I use this computer for work and must be able to print!!!

I also have an issue with the power cord getting burning hot. The guy told me that they could not exchange it. I would have to exchange the entire computer in…

Unable to get an appointment hangs up on me My computer is frozen with a Trojan virus. I wanted a virus sweep and new antivirus program I cannot get an appointment and keep getting hung up on . I’m visiting from Canada Terrible customer access and service.

Beat guy store at 4020 Tamiami I rd south I’m

I took my computer in for repair and expressed what was important to not lose. They said ok. Got bad news and it was unrepairable. So I told tech jesse that I needed my quick books photos and documents and he said he would try and retrieve all on usb.

Bought a new computer and was given usb. I list all my business stuff and went back in to get my old computer next day I was told it was gone. I am devastated over that loss. I think you guys owe me !!!!!!

I have the total tech plan. I called the total tech line on or about 1/30/2023 due to having issues with my encrypted flashdrives. I only remember the persons last name that supposedly was working on my issue was Dey.

He was on my computer for at least 2 1/2 hours and I heard from him once that he was working on it. I said ok. The next thing I see is a survey regarding the service I received. Now I had to do the survey before I could even check and make sure the issue was solved which was beyond stupid.

So I thought to myself (believing the issued was resolved) I'm going to give this person all good marks. Well low and behold when I finished the survey I was able to check my flashdrives and nothing had been resolved and they worked the same as when I started with the total tech person.…

Bought a Samsung Television with Geek squad protection for 3 years After an year there was an horizontal pink line displayed in the TV Booked an appointment for service and the service man certified that this can't be fixed and recommended a replacement I was supposed to get a gift card credited to my profile from Geek Squad, so that I can replace my Television Geek Squad says they've already credited it, best buy stores say they can't see it When I call back Geek Squad, no proper response and

no confirmation on the credit This is now prolonging for an year now I have been circled back and forth between Geek squad and best buy for more than 15 times now without any results for the past 1 year- very smart cheating by not honoring a warranty claim- I shall never recommend or buy anything…

Bad service you guys never be on time

I needed help getting an ethernet connection to work. I contacted Geek Squad via chat and got an agent called Sudipta. When I described my problem he told me to contact my isp. I informed him that I was on tech support with them yesterday 4 or 5 times, and they hadn't been able to help me.

Then he said call this number for assistance, gave me the toll free number, and ended the chat. Which I found very rude and unprofessional. And the chat window disappeared before I could take a photo of the conversation. He really needs to be better with the customers.

I called the 800 # and was connected to Andres who did a remote session with me and solved the problem. So I'm not saying that Sudipta was wrong with his advice to call Geek Squad. But he was so abrupt and unhelpful when I asked him…

My Dishwasher was worked on a few weeks ago. The techs ferry determined it needed two valves. They ordered the valves and came back a week later. It didn't fix the problem. Now they set the appointment 8 days later.

A refix should come right back and fix it. As a former mechanic if I replaced a part on a car and the customer came back with the same problem we pulled it back into the shop right away. We didn't tell them to come back weeks from now.

I purchase a Watcher machine 4 years ago and purchase a warranty. My machine broke and contact warranty, they setup appointment for third party for services, they diagnostic need a part and they informed will be done in 10 days. Is been 2 weeks and every time I called nobody give answer. The Third party stated waiting for authorization for the warranty & warranty company state still waiting for parts, answer in regards when my watcher machine will be fix and nobody show care about this issues. I never will be purchase a warranty with Geek Aquad they are no care for there customers.

Alicia Carias

A couple of days ago I signed up for $49 subscription and I just received this email. I’ve purchased a lot of things online but never one that says they are about to carve e and then say if I didn’t actually place this order it can be canceled by calling a phone number? Did this come from you or is it a scam?

The Geek Squad service is extremely incompetent!! I purchased a Pioneer touch screen radio as a gift. It worked for 2 days, so I called to schedule a service appointment, and was told the next appointment was 3 weeks out.

I wasn't happy, but OK, this needs to get repaired. When I brought the car in, I waited 1 1/2 hours for the repair to get done. The next day the radio doesn't work again!!! Ridiculous and a very unhappy customer!!!!

I contacted the Geek Squad tonight about missing files in my Outlook. I had two different Technicians and both of them disconnected me. I even saw the second Technican shut down my computer. They never called me back after we were disconnected.

They never gave me a chance to do a survey - nothing. I Chatted again for the Third Time with a Geek Squad Clerk and asked them to call me and they said they couldn't but I could chat with them online, which I did.

I even asked them to have a Supervisor to get in touch with me and they never replied and eventually they disconnected with me as well. I am highly upset, disappointed and disatifisied with the Geek Squad Service.

I used your online Geek Squad appointment scheduling tool to create an appointment to get a new battery for my iPhone 12 Pro phone. Upon arrival, I was told the store has not had replacement batteries for phones in a while.

Seeing that I was scheduling a battery replacement service, it would have been a lot more helpful if the scheduling system verified availability of parts before making me drive 25 minutes each way to and from the store. Your software should have prevented that appointment from being scheduled, or, if that capability is not there, then the store should have called to let me know they did not have batteries before making me waste over an hour of my day.

I called and scheduled an appointment with Geek Squad a little over a week ago to see what my options are with my phone, I had broken my screen on a Galaxy S21+, this was told to the Gee Squad before appoint was made at the Lexington, SC location. When I arrived I spoke to a young lady at the counter who at that point informed me they are not an authorized dealer for Samsung and can't repair my phone.

She told me I could go to Spring Valley location who is an authorized dealer. I declined and asked my other options, . She explained I can do a Rapid change and get a new ( new is actually refurbished) phone for $213 , this is the option I chose.

I received my phone set everything up and 2 days later my phone got so hot it would not cut on until after 16+ hours. During this time I called…

Can you guys explain the logic of letting someone make an appointment for screen repair , and talking about some same day fix …. I wasted my time and now have to wait 3 days to go to another apple store to get it fixed .

I am so fed up up with that !!!!!! Not only did I have to wait 20 minutes for someone to help me yet when I was helped to be told they don’t have the screen ???? If you don’t have the screen don’t make it that people can make appointment for a same day repair lol .

I need someone to contact me back for this because this is ridiculous.

Renewed (and paid in full) Webroot Internet Security for one year on 1/19/2023 but the subscription shows only for 37 days.

1. I called the Geek Squad Tech Support. The agent did a web session and couldn't figure out the issue. She asked me to call the subscription department. I requested to connect me to the subscription department or to the manager. But the agent disconnected the call.

2. I called the Subscription department. The agent told me that a new key needs to be issued. There was not a definite answer when the new key will be issued. Initially she said 3 days, and then changed that to 5 days. I asked for a manager or the customer service complaint number but the agent disconnected the call.

The issue is still unresolved. It appears to be a very unethical business practice…

I called on Monday to make an in home service appointment . Was given a time window of 7 AM to 1 PM on Thursday. Was told I could pay cash at the time of service. My appointment day and time came and no one even showed up or called.

Then when I called to check why I was told I could not pay cash and had to pay credit card in advance. This was a waste of 2 days.. Very disappointed

Three times said appt for delivery in the afternoon. Three times told no problem. Showed up at 10am

Good evening, I took my laptop to Geek Squad on 1/16/2023. The issue was that my Dell XP 13 was not picking up any wifi signal. It took a day to figure out what they thought the problem was. 99), that it was my hard drive.

I believe the representative’s name is Hector. 99 including the $99 Diagnostic), Hector replaced my hard drive. The following day on 1/18/2023 i come to realize that the problem was not fixed. I am still not able to pick up any wifi signal.

New representative Guillermo tells me its not that hard drive, but its the wifi adapter which they’re not able to fix. So i asked to reinstall my hard drive and issue me a refund.

However, Guillermo told me that my computer wont work because Dell has a NO TAMPERING PROTECTION so since the hard drive was replace but then…

I don't know what has happened to Geek Squad over the past year or so, but they have set the bar so low that no one EVER will be able to go lower. The tech agents are less than worthless.

I don't know under what rock or on what isolated island these people are being found. For my last 3 interactions (between remote sessions and in-store sessions), one resulted in 2 follow up visits and 2 resulted in 3 follow up visits, none of which resolved my issues.

The in store tech actually told me to NEVER call the remote techs. Therefore, I was forced into going to a 3rd party to have my computer repaired and made usable, at my expense beyond my total tech support plan.

EACH and EVERY "visit" with Geek Squad resulted in additional problems and bold faced lies. Geek Squad/Best Buy has mastered the…

Hi, I activated my greek squad account in 2019, and the payment was successful without delay. In between, I had to do 2 services too. This September, I added one laptop for my son to my account. Then only I could realize that my payment is pending for the last 5 months.

But I didn't know that. Actually, it happened due to my credit card changing. I paid off the whole pending money too. But last week I tried to add one more laptop then only the dealer tells that my account is cancelled.

I tried to contact the greek squad through the number and chat session. They are telling me they cannot do anything about my problem and they sent me reminder emails two times. But I didn't get any information about this.

I checked all my emails to confirm whether I missed anything or not. As per the…

I am currently on a call to one of your agents for the geek squad and the agent was very rude and refused to help me. Agent refused to transfer and said that he would do release the line. I have been on this call for an hour with no resolve.

This is totally unacceptable and I would like to file a formal complaint. I started call today 1/11/2023 (10:30 am CST and still going) and right now its an hour and counting and the agent is being silent and not assisting in this call.

I would like for this all to be pulled and reviewed as well. Please advise.

I would like to make a formal complaint with regards to geek squad international remote support. I have been scammed on my bank acct , Coinbase acct, crypto accts, Apple gift cards. This makes no sense that this fake remote geek squad scam was reported back in 2020 by another of BB GS users.

Why had Best Buy not put in proper protection or fail safes to protect their users. These are Indian hackers who are using ANY DESK generating bank, Coinbase and crypto scams that look legitimate as they are generating directly from your ip address.

Once in your device they gain access to all your financial assets. They contacted Coinbase and changed my passwords, who knows how many crypto or Bank accounts they used this technique to scam me out of US$ xx, 000. 00.

(Too embarrassed to say the $amt)…

I bought 2 washers. And one of them has same problems all the time.

First time he said it’s because of we don’t have hot water. I am like. Then he keep telling me that we have to had another pipe of water comes in. So we did find a plumber got it another pipe.

We still has the same problem. He said different things now. He said it’s because we did not put the stuff properly. We put one by one like the washer is a baby. Come on. We will have the problem.

And I called for an appointment he is canceled my appointments keep changing my appointment. That’s really frustrating. We have bought an other exact model and work really good. Maybe He has no knowledge what’s going on with the washer.

Hope we could get a professional could fixed the problem.

A Geek Squad Technician was sent to my home on January 6th, 2023. I made the appointment in the Porter Ranch store, but got no paperwork, just told me the date of the visit.

I had Many issues with this visit... 1.Technician presented no proof he was from Best Buy or even wore any identifying clothing. 2. Wore no mask or even asked. 3. Wore shoes into my house with no shoe covering. We do not wear shoes in our home. 3 Provided no paperwork or visit confirmation. he said is was online, but I could not locate it and received no any emails for after visit receipt. Brought no equipment to troubleshoot the problem, I provided components from another room for him to successfully isolate the problem. Basically I did his job for him.

Took my computer to BB store Collington location. This was a return for a new computer on advice of GS in home service. I was first asked A. To let them service it. I refused and requested that they take a look at the notes B.

I was then asked if I had the device more than 14 days and told that was return policy. That somehow changed on the return. Jessie gave me push back on every single thing I asked. He reluctantly changed my device.

Made excuses about iPhone service what he could or could not do long wait times returning as I had no appt. , 2 damaged devices in 4 months. NOTE:- GS service employees act as though they are independent contractors and not BB employees.

They decide who or when or what they choose to service. 50 + hours to be serviced then my service is declined. Please…

Apple advised bringing my laptop in for service at geek squad. The tech spent two minutes and said he didn’t know what was wrong and I could send it in for $500-800 on top of parts. What a waste of my time.

I spent over 1 hour on online chat with two separate people, neither of whom helped me or addressed my issue (getting a free movie code via email that was not valid). The first person transferred me to another department who he said would help me. I waited 25 mins for this person to 'arrive.' Then we had a back and forth where they said they couldn't help me and wouldn't forward me onto a manager b/c my issue didn't fall under their umbrella. She told me I had to go into the store, which is unbelievable, especially with all the technology we have.

I FINALLY got ahold of someone on the phone and she said the email I received was most likely in error and the online chat people should've told me that. Then she said going into the store wouldn't help me (unlike what the chat person said) and…

I ordered a treadmill last year that broke and was within the warranty coverage time. An exchange was approved, and we scheduled a date for delivery and pickup. It's been three months, and no one has showed up to deliver the new treadmill or pick up the broken one.

every week we get bogus calls from best buy with no one on the other line. then I get messages to be home on a certain date every week and no one shows up. it is virtually impossible to get through to anyone when even trying to file a complaint.

customer service calls send you from one person to another. I will be closing our best buy credit card and never buying from best buy again!

I purchased a protection plan for my Galaxy Zfold 3 phone when I purchased it in October 2021. I recently had a problem with the phone and took it into Best Buy service/replacement. I was told that my protection plan had been cancelled in March 2022.

I did not cancel the plan. I did not receive notice of the cancellation. The plan was automatically deducted from my checking account. I called Geek Squad and after more than an hour and 7 representatives, I received conflicting accounts of why the plan was cancelled (although all agreed I did not cancel it) and no assistance. You lost a customer!

I will never shop at Best Buy again. There is absolutely no excuse for the service or lack thereof that I received. I suspect the issue was a problem with an electronic transfer NOT due to…

I cancelled my geek squad in May 2022 and received a reference number to support same. 99 from them every month. I tried connecting with them and they said they have no record of this even though I took a picture of the chat, cancelling my service with the reference number.

Deplorable service and I will never be buying anything from Best Buy/ geek squad again. Deplorable. Problem still not fixed and Best Buy/geek squad does nothing about it.

I had an appointment scheduled several days in advance for Jan 2nd to fix a landline phone. ( purchased new) I receive a call from Geek Squad twenty minutes prior to the appointment time on Jan 2nd,stating that I would have to reschedule, as our appointment was somehow mixed up with a WASHER/DRYER REPAIR! REALLY!

What in the world is going on??? Are we trying to extend the holiday here, or is this total incompetence??? We then call to reschedule, and cannot get an appointment for nine days out, mind you, not absolute, have to wait for a text!!

This is beyond outrageous and substandard practice. Is there anyone that is actually running this business, and if so, I would love for them to give me a call as to how they are operating, and maintaining their business!

Recently I bought a Lenovo All in one computer for my mom. When I realized how little RAM it had I decided to upgrade it. I scheduled the appointment and included in the notes exactly what I needed. When I arrived, the Guy at the counter, who acted as if he'd never seen a computer before,looked it over and said he needed to take it in the back.

After about 10 minutes he returned and said that this particular model they could not do but they could refer me to an affiliate repair shop that specialized in this. I later learned that this exact excuse was given to my Mother-in-law the day before, referring to an HP Desktop.

So obviously it was not My particular model. And interestingly the affiliate shop they referred me to had no idea what I was talking about, didn't do upgrades, and didn't…

Did not fix our printer issue, but instead disconnected gmail, yahoo, Microsoft Edge & locked our computer up. It is now unusable & we have to wait 3 days for an appt for someone to come to our house to fix what that idiot did! CAS-13657841-W8Q789 Date 1672450747000 Agent - Indra

We have been waiting over 3 months now to have a $2000 TV be fixed since we were sold one with a bad panel. It took weeks just to have the replacement panel sent and delivered. To which the panel was delivered AFTER the schedule repair service appointment.

Then we waited weeks for the rescheduled repair service just to find our the replacement panel was ALSO faulty. Now we’re going through the exact same process all over again when being told by customer service that we would be scheduled the following day after receiving the second replacement panel just to be rescheduled weeks out again.

This warranty service is the worst I have EVER experienced in my lifetime.

It was on 12/28/22 California time about 2 30PM until 4:ooPM.

First tech female, helpful nice could not solve problem transfered to male. With him for over an hour. He tryed but not help. All I wanted to do is set up my fax. Toward the end when he said I'd have to have a tech come to my house, I said so after one hour u were not able to help me. He ended the session without another word or commication. RUDE !!!!!

Representative insisted that I was able to install more RAM on my laptop. I told her I might have soldered RAM and to please check. She lied and said she looked it up. Of course I checked with the manufacturer before dropping off my laptop and I was right.

This is not the first time the representative disregarded my concern because they thought they knew more than me.

Zero stars. Zero help. Paid for an install that they came and said they couldn’t do so left refrigerator in middle of kitchen and told me to call and make a new appointment which I did and twice nobody showed up.

Called customer service and was talking to them with zero resolution for 2 hours while there was a Christmas party in the background and apparently no manager available to speak. Probably at the Christmas party. Christopher King is WORTHLESS - he sent me an email cancelling a second install appointment but has since not returned any calls or answered any emails nor did he reschedule.

So no we are just have an unusable, new refrigerator in the middle of the floor for a week with no solution.

00 in membership fees. I called to ask about this as it is a bogus charge. The phone was answered by a very rude person who told me I was trying to scam them... It was the second time he was rude.

I asked to speak with a supervisor and was hung up on. I have checked further into this issues and it appears to be fraud. The fact that this person hung up on me before even trying to address my issues speaks volumes about this company!!

I suffered racism as being a temp employer for Best Buy thru the Malone agency, I was called black low life by a internal employee of geek squad, then instead of trying to solve the issue, HR just decided to fire me, this is racism, they condole racism, and allows their internal employees to mistreat and be racist towards the temps.

I don’t recommend to work here, unless you wanna suffer a bad experience. I asked HR to file a complaint against said worker, and instead they just fire me, after I ask for their help. I never received any report or anything, I never signed any thing, and instead they just contact my staffing employer and wants to fire me.

I will proceed to file a legal complaint against said person and geek squad since they want to praise racism.

Barnes name there was constant errors with communication coming directly to me. Approximately 2 wks later after getting in touch with GS told that my Motherboard was burnt out and needed changing. I immediately set another appt and purchased it. Waited approx.

2 more weeks had an appt. ended waiting another 1+ hours received my computer but now told that an internal battery inside the mother board was no longer working and could not e fixed. I as also told that Toshiba doesn't make computers so basically its obsolete.

(a) why wasn't I made aware of both issues prior to spending money on my pc. 0 hours (d) all the keys are now sticking (I found this out maybe month later when I was able to use it) So I bring it back at the earliest apt I can get. to another store location.

They refuse to…

I was trying to ask a question about adding a warranty for a product. The rep sold me a warranty for the wrong product and then I asked that to be refunded and instead he canceled a different warranty I already had.

I can't reach anyone now to talk to them about this. This is not just caring about your customer this is malicious behavior.