Geek Squad

One of your Geek Squad employees, ELIAS, is working with scammers. I called GS on SUNDAY, JULY 10, 2022 late in afternoon, CST. Went through the auto instructions to be ready for an agent. Agent couldn't get to my account & I asked if there was anyone who could help.

I asked why and got no real answer. Long story short, that person told me I had been hacked many times and wanted $363 to fix it. Because I thought I was still speaking with a GS agent, I supplied ccard info.

The next day they called and said they were sending an email to get an e-signature to confirm I am paying their charge and will not dispute. Of course, I told them I would not sign. THE GOOD NEWS IS: They have not…

On August 30, 2022 I called Geek Squad Support several times and the last agent I spoke with at approximately 1:35 pm ET was Edwin. His tone was sometimes rude. Please listen to call and address.

Thanks

I started my morning with a call to geek squad. I've been trying to get a routine tune up and performed on my computer and connect my printer to my computer. This is my third attempt this week. They have done nothing to resolve my issues. I've called there team1-800-433-5778.

A geek squad associate named Raul answers the call. He performs his routine questions, then tells me he will connect me to an agent. I waited 30 minutes with out a courteous break of acknowledgement, just to say there systems where having problem" all the while I was al reading connected to an agent named Neeraj Kumar.

While I waited on the phone I connected I connected myself. I asked Raul why did he wait 30 minutes to tell me he had problems. I asked to speak to his supervisor. I waited another 25 minutes and he…

I started my morning with a called to Geek Squad. I've been trying to get a routine tune up performed on my computer and connect my printer to my computer. This is my third attempt this week. They have done nothing to resolve my issues.

I've called there team 1-800-433-5778. A geek squad associate named Raul picks up the phone. He performed his routine question, then asked me to he will connect me to an agent. " I asked; Why did he wait 30 minutes to tell me this?

I ask to speak to Raul's supervisor. Why did I do that? I waited another 25 minutes and then got hung up on. Neeraj Kumar while chatting with this associate he/she tell me it would be 18 hours before they can help me.

Then asked me if that was OK? I tried to voice how UN-pleased I was, but then the associate ended the…

HORRIBLE CUSTOMER SERVICE............................. I DO NOT RECOMMEND IT TO ANYBODY. ALL THE MONEY YOU SPENT IS WORTHLESS..........

I have been a geek squad total tech support member for several years. For the first few years they were great but for the last year or two they have been terrible. I have spent weeks trying to get help for a computer problem but they would quit working without letting me know.

I finally went in to a store and was told I needed a knew computer. I bought one and they were not able to transfer my info to the new computer and were not able to tell me what the password was that they put on my new computer, so I can’t use the new computer.

I have to take it back to the store so they can reset my password. Find someone else for your tech support.

Service location at 715 E El Camino Real, Mountain View has horrible service. They lied saying they never received a response from me when I called twice and asked for a call back. They don’t know how to communicate and they don’t listen to the customers.

After the comp. was updated, not my choice, Just changed over night. Drove 20 miles to Best buy, Geek Squad, I was told there was nothing wrong and they could not fix it anyway???????????????????????? Customer for many years and lots of purchases and dollars. Bought a contract and did not renew,was uncomfortable with their service people. I am 83 and know something is wrong. Will never return.

will go elsewhere .

I called Geek Squad three times today. My complaints were never resolved. I asked to be called--I wasn't

Order # 80438868 ; Had Geek Squad come out to setup my printer & Trouble shoot my system because I moved to new Apt on August 06, 2022 . He try to connect to my computer for 1 hour with out any luck !

Said I needed another cable to make it work?? Was supposed to come back the following week ? No show , no call ! So I still don’t have my printer connected ! Very unprofessional with no follow up .

Always had good service but this time around no luck . Albert Gallo

I was on a remote session twice tonight none were able to fix my problem. Session 1/ With agent Sophia Leonika, session stopped at 11:53, she never came back on or tried to call me. Session 2/ Session set up by Guillermo, transferred me to level 2, Agent Sounak. He worked approx 45 minutes. I walked back into my office as he was finishing up. In the screen we talk to the agents he was asking me questions and answering them himself. He ended the session and restarted the computer. The problem was not fixed, I received no phone call and no notes were left on my computer. ** I called back and was told I did not an account to fix the printer/scanner problem. I have been with geek squad for many years.

I would very much like to SPEAK with someone. Call back number {512} 771-255 Thank you for…

Today my husband and I took our truck to Best Buy To get a Radio put in our truck On Saint Charles rock road the guy Didn't know what he was doing Because when we got our truck Back the guy had done a messy job Wires Was all over the dashboard And the antenna was Inside the Dashboard as well.. We are so dissatisfied..

I wouldn't suggest that no one take their vehicle to get anything put in their vehicle at Best Buy Geek Squad.. It's a waste of time.

I pay for a 24/7 membership with Geek Squad. I called today to get two problems fixed with my Dell laptop, which I purchased from Best Buy in October 2021. The camera was not working; and I wanted to connect my laptop with my printer via wireless network.

I called at 3 PM and spoke to Agent Rowena. She had a heavy accent and I had great difficultly understanding her. We finally got connected via remote after two tries and she said a "second level" agent would remote in. That never happened.

She called and left a message on my voice mail (I was outside and did not hear the phone ring); I could NOT understand a word she said and there was still no agent working remotely on my computer. I finally ended that remote chat and called again and got connected with another agent.

She also had an…

We had an issue with our KitchenAid refrigerator Ice-Maker not dispensing ice and ice melting in the bin. We had three different repair technicians from AIG come and replace different components which helped temporarily, but did not resolve the issue due to the fact that the ice continues to melt in the bin causing the auger to freeze over. One of the technicians ordered an Ice Door, but it was never installed. He said there was an air leak allowing humid air to get into the ice bin which caused the ice to melt. This door was supposed to resolve the issue.

I contacted Geek Squad and AIG several times and was told that my warranty was no longer in effect. I explained that it was in effect when the initial repairs were made and left incomplete. Geek Squad and AIG said there was only a 30…

9in from Best Buy and received the correct iPad with the wrong charging cord. I am dibbled and not able to drive to the store, so instead of just sending in the correct cord, the only suggestion was to either 1) Drive to the store and

exchange the cord (something I can not do at this time) or 2) send in the ENTIRE iPad back to then be sent back the correct cord w/ the iPad. I'm sorry, but that is a major inconvenience for a mistake that was not mad on my part.

The Rep did not offer anything or attempt a better solution! So I am just getting this directly to the correct individuals. Thank you!

I am writing on behalf of my father, in regards to a laptop he owns. An ASUS laptop with Pentium processor and 8GB of RAM. This originally came with Windows 8 and he was experiencing latency in the OS. He wanted to install Norton 360 and remove any old spyware/malware detection apps as well as any other Virus scanners.

When he contacted the Geek Squad, an upgrade was offered to Windows 10 with assurance the upgrade would fix the slowdown problems. The upgrade was peformed, the charges (of however many hundreds of dollars) were made, and the laptop was returned.

Now please keep in mind, this wasn't isn't a one time charge. They have a subscrition fee of close to $30 monthly for them to "Fix your computer anytime", which he'd been paying for quite some time prior to this upgrade. Within a…

West Hollywood, CA 90038 and the girl was completely useless. I had 4 things I wanted to fix/set up related to Windows 11 in my new laptop and she wasn´t even able to help not even with one thing. I left with my laptop exactly as it was before.

She doesn´t know anything and she didn´t even bother asking her co-workers for help on all the things she didn´t know so basically she just kept saying "this is not possible" when I know it is. Today I had to carry the laptop with me the whole day, I left my job earlier to make it on time before Best Buy closed and had to take 2 buses to get there, and all that just to end up getting a lousy and useless service.

I´d either love to be refunded for the $200 that I paid for this bad service or I¨d like to ask you to hire me because just by watching…

Absolute worst customer service – please read before thinking about purchasing this protection plan. I have been paying into Geek Squads cellphone protection plan since I purchased my phone (almost 2 years now). I physically damaged my phone and I called to begin the process of them sending me a new phone (the service this company provides for paying monthly into their plan).

Geek Squad charged me some $1,800 to my credit card and told me I would receive a new phone in 3-5 business days. 9 business days passed and I still did not receive the phone I paid for. I called to inquire and I was told that the request was cancelled.

That’s it, no explanation as to why it was cancelled & no one notified me to tell me, I had to reach out to them when I realized my new phone had not arrived. Not…

I took my phone into Geek Squad at Best Buy at 6600 22nd Ave N, St. Petersburg, FL 33710 today for diagnostics due to my iphone XR randomly shutting itself off. The technician, whose name I cannot remember at this point, he was a white guy with blonde beard, said that it was probably a software issue and that I would likely need a new device.

He said he would run diagnostics on it to see if he could find something wrong with it. In the mean time (prior to my appointment) I had purchased a new ipad and external hard-drive which I told the technician I intended to back up my phone prior to getting a new one.

He then said there was nothing showing on diagnostics, but that he would "force an update" and if that didn't work I would need to try to factory reset the phone or get a new one. I…

I replaced an Apple TV box. My current remote (Universal Remote MX 9000) was not programmed to operate the Apple. I called Total Tech and scheduled an appointment to program. I explained that the remote needs programming by computer and was told no problem.

I was in a Best Buy store and inquired at the Geek Squad desk. I asked if I should bring the remote in - answer no - I asked them to put the exact remote description in the notes. So now I have an appointment between 7AM and 1 PM.

comappointment and it says that the time is now 11-2. At 2:15 I call Total Tech and am told that they can’t make the scheduled appointment. So I reschedule. The tech comes and takes one look and says he cannot program Universal Remotes - he works for a 3rd party - I need to call the Geek Squad.

9 hours of…

TV delivered and set up TV and7/11 TV does not receive local cable GS could not repair over phone so they set up appt for today to either or replace. They did not make the appt. We called @ 4 and they said they were on the way.

Never made it or called us – then they hung up on us. Called back and now have 8/12 appt Looooong time to be w/o TV You would HAVE THOUGHT THEY WOULD MAKE IT RIGHT by coming out tomorrow AM… Guess they don’t think so much about us

Spend all day yesterday working with Level 2 geek squad support to sync calendars and contacts to Microsoft 365. Best I can tell is they only thing they did was MS 365 which is no longer working. Always had good experience with Geek squad in the past. Yesterday was an abomination. The non level 2's were very supportive but the two level twos that worked on the computer did nothing. One reloaded 365 and then wrote success then hung up. Problem not solved. I assume you can look at the agents notes to review what happened yesterday. No longer happy with Geek squad. Talking to Apple today. I started working on this around 11:00 am and went through 6:00 pm.

I can give more detail if you cant look at the notes. I think you ill agree that the geek squad support was an illusion.

3 attempted geek squad tech sessions. I could only understand one agent.

Geek Squad Tech support used to be top notch, but since support has been outsourced to other countries it has been extremely poor.

I may be cancelling my Geek Squad support because of this. Way too much wasted time spent on the phone.

00 would be debited from my account. I do not have a Best Buy or a geek squad account either. I called and told Jamaye that I never ordered this. And I wanted it cancelled. The person was rude and hung up on me.

I called back and was told by Mike that I would have to complete a cancellation form.. I told him I never ordered it and wanted it cancelled how can I cancel something I never ordered. i asked why he hung up me and then he hung up on me again.

Customer service is terrible and the representatives answering the phones are very rude!

while asking for a tune up the agent Srijita was totally unfamiliar with my needs.

Finally, I was connected with agent "B" who called me, understood what was needed and stated "no problem". Well, she lost my Microsoft Edge, my email and games I play, When I got back into Geek Squad for restoration of the files, "expert agent Syeda Zahra H" was unable to help stating I had to contact Microsoft Edge for help.

Paying a lot of money to Geek Squad. The service has gone completely down hill. Terrible service, English language errors, and total unexperienced people. What will you do for me? Probably nothing.

7/18/2022 Geek Squad representative transferred me to a 'tech' to complete a tune-up. filled out the customer review giving himself perfect ratings, and left the conversation!!

Furthermore, he emailed me a summation attached, explaining all the work he claimed he did but didn't do! I'm stunned!

I dropped my iPhone off on 6/26/2022 and was told it would be repaired within 10-14 business days. Today is day 20 with no phone and I've contacted customer service twice in the past 4 days and still have no idea where my phone is or when I will get it back.

They rush you off the phone with the assurance it has top priority and someone will be contacting me. I just want my phone back!

I am Best Buy Top Tech member. Laptop in for repair. Left a message, waited for callback and never got one. Next day called and spoke with customer associate and left message for call back, called two more times and left message.

Never have I received a call back so far.

Also it should be clear to customers there isn’t record of Geek Squad online repairs available to Best Buy in-house Geek Squad. So far very angry and disappointed indeed.

I was told if I become Total tech member tech help and installation things will be free. When I ordered Tv installation they told me that I have to Pay $80 because it is over fireplace. I was not told this one before but I paid $80.

During the installation I realized that my TV screen size is a small I would need a bigger size than the geek squad person who was installing my TV told me that I can exchange this TV for a bigger one for no cost. Geek squad member will come and they will Uninstall The old one and install the new one at no cost.

I was about to start my Geek squad person to install the smaller TV but he said anyway they are coming and switching meanwhile you can use this one. I agreed. When I went to the Best Buy store to talk about exchanging the TV for the big one they told…

I have been a Geek Squad subscriber for many years. I am planning to subscribe to another service. Wait times for an agent have become unacceptable. I was just told estimated wait time is 10 hours.

I have also recently received bad advice from an agent and had to solve the issue myself.

What a disappointment. Geek Squad used to be a service I could rely upon.

Well since you can’t call and make an appointment I sat on the computer the other night made my appointment for geek squad to replace the battery in my phone I was told Baldwin geek squad at Best Buy had it in stock they gave me an appointment I went to the appointment I waited an hour and a half for the little idiot to tell me that I had to leave my phone there for three days while they waited for the battery what kind of customer service do you have I will never use geek squad or Best Buy again

I have Total Tech Support ($199 annually). Today I called because my messages on my iPhone and Macbook Air were not not syncing in SMS mode. My iphone was not receiving messages I sent to contacts (via my computer) who didn't have an iphone, and my computer was not receiving messages sent to contacts (via iPHone).

My originally call was at 7:10 am. By the time I was done at 8:20 am, the problem was NOT solved, the tech support person disconnected, leaving only a message that I should contact Apple.

Meanwhile, she somehow changed my Chrome browser to Safari, such that when I tried to log onto Chrome I got a pop-up saying I didn't have the right to access Chrome. I fixed that myself but it took 20 minutes. Next, I called Apple.

They fixed the problem in under five minutes (by switching my…

99 that will come out of my bank account. If I want renew just hangup, if I want question this charge press one. I press 1 and they hang up on me. I have never subscribed to any Geek Squad plan.

$400 better not come out of my account.

99 to "renew my Geek Squad service plane" which is something I have never had. The people who make these calls to my cell phone do not let me talk, when I press "1" as directed I am disconnected. This has been going on for the last 10 days.

The latest phone number was 864-767-9634. I cannot get through to that number. 99 without my consent I will take legal action. Please make this end. I have enough stress in my life right now.

I have been on phone over 1 hour . You called me and canceled my appointment for 7-8-2222 between 12-3. I made this appointment 2 weeks ago and i had someone call me 7-2022 to say there would be here 7-8 between 12-3.

So today at about 12[45 someone named vera called and said they had to change appointment. I waited 2 weeks and cancel an appointment to be here tomorrow. I have a warranty and this is how you treat your customer.

You have the worst customer service ,I have been on phone since 12;45 p,m, and I have asked for a manager and a phone number for corporate office and they have put me through to 5 regular workers. What kind of company do you run playing games with paying customers wasting our time .

Maybe people should hear about how you take care of your paying customers, I…

Agent I was talking to hung up on me and never tried to call me back.

Geek Squad with Best Buy is horrible. I have been. attempting to have my computer issue addressed for 2 weeks weeks. Still no success. That Geek Squad is a bunch of hooey. You are connected to agents only to have your call disconnected and they never call back. clue whats going on.

You allow them to get into your system they don't even have the courtesy to let you know when they've ended the session. I have to abruptly end it myself. When my protection for this year has expired I will never use Geek Squad again.

What a disappointment they have been.

The wrong protection plan was used when I returned my watch and now I can't use the protection plant to upgrade my mom's watch. Customer service said I should have paid attention to the receipt and there was nothing he could do.

I just want to be able to use the protection plan for her. That is a lot of money to just say oh well. Somebody messed up and I'm paying the price! It's not fair or good business. Please help he sort this out as my mom depends on this watch daily! I am begging you!

Thank you for your time! com

Dear Best Buy Rep, It's almost 1 PM on Friday, June 17th, 2022; however, I have not received any calls or updates about my order delivery. I reserved all my Friday morning waiting for my oven to be delivered and this is totally unacceptable not to receive any updates about its delivery status.

" It is nowhere in your service agreement that this much delay can happen without any notice to the customer. Please tell me how you will compensate for my lost time by waiting the whole morning for your untrustable 3rd party service provider.

I need this to be resolved ASAP,

On June 12, 2022, I called Geek Squad for technical support: to identify an error I was receiving on Live Mail and stop it from reoccurring.

First agent connected me with the remote agent and they did not fix the issue. I called back and second agent connected me with remote agent and they never connected in the time that was stated. I called back, and the agent said it would take another hour for the agent to connect.

I waited and finally, the agent called me (number was toll free number). This agent had me log in a different way than other agents. He took hours and finally told me I had a virus on my computer and he would need to protect my online banking and online orders.

He began to pull up my personal emails, online orders, and banking website. Then he put up a blue screen that…

I was on my lap top computer from 9:55am and finally hung up just before 1am. I got as far as the 1st person that I was "Chatting with" his/her 1st name began with a M. I was on hold for approx 1 hr and never got further than answering what my problem was and type of computer I had = Windows, and phone #.

I finally hit the button which requested for for a call back and received response someone would call me back. That was about 1/2 hr ago - no call. I fianlly had to go on an appointment. I need 3 things that need to be fixed: 1) My screen went from color to black and white - everything incl email.

2) Yesterday I had Zoom meeting and couldn't get it off of Mute - they couldn't hear me (had to use my phone) 3) Need short cut to put my Gmail on my desk top. Please contact me - I need to…

Called Geek Squad as we were under the impression that Trend Micro was included with our annual Geek Squad tech support purchased from Best Buy. We were informed that we indeed should have Trend Micro, but it wasn't installed on our Mac computer. We had to wait for a tech and had asked the initial rep to have the rep call us when the tech was ready to do the install. We saw this in writing in the notes along with our telephone number. No call ever came; however, after a period of time we noticed the tech was attempting to do the install. No phone contact was ever made. Hours later, the following email came on my iphone:

Today I ensured your Trend Micro fully functional and up-to-date. If you need any further assistance, please feel free to reach out to the Geek Squad 24/7/365. Agent…

I called glen Burnie, Md office to get my computer cleaned out. I did not have internet for years, but I did a lot of excel work for church. he was nice. got glen burnie was told I need to go back to them. Thank You..

I made two recent appointments & in no individual showed up. No calls were received during the waiting periods. Several days ago I had a new computer installed and afterwords my printer was still not working. During each waiting period I called and each time I was informed the technician was on his way.

It would be nice to receive some response ALan Kassel.

I paid for the $40 fee to have the geek squad try and get my printer to stop being off-line and to make sure the scanner was also working. I went through 3 agents and it is still broken. I have now spent over 3 hours on-line trying to get you all to make this right.

Your customer service sucks and they don't give you any way to get back in touch with the agents that have been working on my machine. Your system is flawed and as a programmer for over 25 years I can say that this is probably the worst system I've ever used.

I also tried to get an in house appointment and they will only give me a window between 7 AM - 1 PM as to when a technician could come. People do have to go to work for a living and we don't have the luxury of sitting on our asses for that time period waiting to have…

I had my laptop worked on yesterday and something very fishy happened. While I was on the phone with the technician I started getting all of these notices that people were trying to get into my PayPal account my bank account on my Amazon account.

Then there was a charge to Best Buy for $100 gift card but they have since returned the money. Then they were going to work on my desktop on my phone they said so the last communication I had with them they sent me a text with a number to get into my Chase banking account which I immediately deleted because I’m not letting anybody into the bank account.

Then a few minutes later I had a notice pop up on my screen some Hispanic name was trying to add their name to my Zell account and trying to get $700. My bank immediately locked my account thank…

The customer service is HORRIBLE. Managers promise gift card to be sent out, others take other file and say another defective refurbished phone will be sent out… I am on my 3rd DEFECTIVE FAULTY phone. This is NOT NORMAL. I want what was promised to me and all calls are recorded… I HAVE all the dates and times and agents/superior names I want this resolved.

This doesn’t make any sense that it’s been going on for 2-3 weeks. I WANT the gift card HOWARD promised me.. I don’t understand what they don’t understand with instructions… I advised an agent named INZA 3 times I cannot receive NO CALLER ID on this phone because the phone is just not allowing it regardless of it’s feature being off… NO ONE READS THE NOTES AND

DONT CARE IF THIS GOES ON FOR MONTHS I AM SICK AND TIRED OF THIS I WANT THIS…

I tried 3 different Agents to work on my problem today. The first one failed to solve the issue on my browser, but instead resolved it for a browser I do not use. The second one downloaded a program, which I already had two of, stated that the problem was resolved, but it was not and then we lost connection. The third one not only did not fix the problem, they removed my primary browser, lost all of my bookmarks, and accomplished nothing but a lot of work for me.

I have never had anything but good service from Geek Squad in the past. I don't know how much multi-tasking they do but it is evidently too much for them as they do not pay attention to what they are being told and the work done today left me with more issues than it solved.

Absolutely made my day miserable.

Subject: My Order No. 1122130379231; dated May 10, 2022 May 14, 2022

Sir/Madam: I requested some help, referenced above, and I was given a time 5/14/22 (7.00 AM to 1.00 PM). Alas, I waited for 6 hrs but nobody came to install a light on my front door.

I called 1800 433 5778 around noon today. The gentleman who attended to my phone informed me that there was no order to perform the requested service and there was nothing he could do except schedule a home visit for next Saturday, 5/21/22. As I requested an earlier service and wanted clarification for this inordinate lapse, he just hung up on me.

Again, I called Geek Squad around 12.30 pm today. The lady who was assigned to help pleaded helplessness and rescheduled the requested home visit for 5/ 28/22 between 12.00 noon and 8.00 PM. Now…

I acquired an appointment for May 2, 2022 with a window for the Geek Squad to come to rewire and fix the issue of my TV turning on automatically for my 65” Samsung TV from 7:am-1:00pm for that date. I received confirmation emails and a then received a revised window from 8:00pm-12:00am.

Geek Squad never showed up, called or emailed me to inform me they were not coming! I then called Geek Squad again to make another appointment and to complain about the poor customer service! I received another appointment for May 5, 2022 Confirmation #1122112912408 and I also received a window confirmation for that date between 8:00pm-12:00am.

I waited until 12:05am and once again no one showed up. I took pictures of the house at 12:05am to prove that the Geek Squad had never arrived and that there was…