Geek Squad

Two weeks ago I sent my computer in to replace a cracked bezel and dented frame. THREE weeks later I get it back. Big surprise, they didn't fix it. On top of that they replaced the motherboard and reinstalled windows for no reason and without permission.

A whole year of school work and programming projects gone. I was upset, but the assistant manager offered to take it back on him and I was truly grateful but still utterly disappointed. But the problems only just started. A few days later I tried installing the MSI Center and MSI app and driver center. Neither worked.

" After a week and a half of straight research, tinkering and trial and error I learned that when Geek Squad or its third party replaced the motherboard, they never set the serial number, product name, or even the SKU. All…

I had a very negative encounter with a Geek Squad staff member (named Paula) who gave me incorrect information on cancelling my Geek Squad contract and then was extremely rude. When I asked for her full name or employee number, she hung up on me.

I was told that I could cancel my contract after 6 months with no penalty. Now I'm being told that I must pay the balance of this contract. I was not made aware of the details around the contract when I first purchased my computer at Best Buy and now I regret working with Best Buy at all.

I will never use Geek Squad again and will certainly let others know of my poor experience.

I was getting in touch with an”expert”dealing with cell phones until I got to the phone number(mobile) which I don’t have. So, I erased the message I had filled in until then but I find that today I’m charged 40$ for help I Didn’t get. I would like a credit to my visa account .

I called the phone multiple times and call drops, i chose the call back option and the phone gets one ring and before you can even press answer call is dropped. This is a scam service!!!

Then on the chat option..They just keep transferring me from one person to another and no response at all! what a joke and waste of people's time and money!

They suck!@@!@@

Your communication via text and email stinks! I'm trying to get a dishwasher installed. I wasn't told that there might be a plumbing problem the 3rd party service would not be able to do since my old dishwasher was 27 years old.

They got here before the time frame that I had been told. While they were here telling me I needed a plumber I get the message that they are on the way. A little late, don't you think??? So they left and I got someone to look at and update my plumbing.

He took it apart and took the piece to get the correct adaptor fitting. In the meanwhile I call one of you numbers to reschedule. Was put on hold and then disconnected. Called again and got a step further and waited and was eventually cut off.

Called the other number I had and got the same department but was put…

Cut off by rude Geek Squad employ while trying to get help. Have their $200 annual Tech service plan

I was having problems getting my iPod music backed up to my new PC. The agent ran a test of my system and said my PC needed a tune up which he ran but the iPod still wouldn’t back up to the PC.

I told the agent that my original problem was still not fixed and he said it needed to be synced and with that he initiated the sync process rather than a back up. He erased all my music (3K+ songs) from the iPod.

Then he signed out of the session before I could say anything to him. A music collection that had taken over 25 years to assemble gone!!

I have a TV installation service from GeekSquad for my TV.

First it was schedule on 15th April, 2022. NOBODY SHOWED UP AND AUTOMATICALLY WITHOUT OUR CONSENT CHANGED IT TO 18TH APRIL 2PM-8PM. Now on 18th April they said they will come, we waited till 10pm, AGAIN NO ONE CAME AND APPOINTMENT AUTOMATICALLY CHANGED TO 20TH APRIL, EARLY MORNING.

Its 10 am now, NOBODY came up. looks like we will be DITCHED AGAIN. VERY VERY BAD EXPERIENCE. PLEASE LOOK INTO THE MATTER ASAP.

Opened a chat because my audio isn't working. Yesterday an agent worked on it remotely and eventually disconnected without resolving my issue nor did they call me. Today I opened a second chat for the same problem. Without attempting to diagnose the problem, I was sent a link to make an instore appointment and then was disconnected. I opened another chat and your agent did the same thing without attempting to diagnose my problem. Instead they said it was a hardware issue and had to be taken into the store. How would they know its a hardware issue if they didn't attempt to diagnose it first?

I've been a Geek Squad member for over 10 years and this is by far the worst experience that I have had.

I received an email from them charging me a $399 service which they said I agreed to. I have never heard of this company, have never received emails or phone calls. I don’t even have this amount of money a month to pay for the service even if I wanted it.

I have no clue where or how they found me but this kind of thing scares me and makes it so I only have money on me, not on cards, no bank accounts.

I had an appointment for a service repair on 4-12-22 between 12pm-5pm. I received an email with my confirmation of my appointment being confirmed. Ordered number is 77490814. When I called in to see why no one has shown up.

The representative was rude and unprofessional. instead she just tell me to call back tomorrow because she don't know what to tell me. Then after I ask to speak with a supervisor, she just hang up. I had to make arrangements to have someone here at my house to get my appliance repaired.

Then I'm rushing off work to be home just in case they come by 5pm. And I get a no show, no call and a very very rude representative. This matter really needs to be addressed. No customer should be treated this way.

If representatives don't like there job or mad about something, they…

I downloaded H & R Block but could not locate it on my system. Geek Squad took control of my computer but did not resolve it nor did they give me the usual information after taking control of my system to resolve my issue. Called to talk to a tech and because I was having a hard time understanding them they hung up on me.

My husband and I arrive for our appointment to drop our computer off for them to transfer data from an old drive to a new drive.. We sat for 45 minutes past our appointment time. The single tech stated that someone had called off.

OK, not my circus not my monkey.. My husband explained to the Geek who finally checked us in and went over the issue that I am legally blind and rely on my computer to get my life going everyday ( my computer is set up for visual adaptablity)..

So after 5 days, no call and hubby calling to check on the status, a Tech named Louise / Lou stated we had an appointment to pick my computer up on the 6th day... We had no idea that an appointment to pick up had been made...

So hubby walks in to pick up my computer gets it home, sets it up only to find Wesley Chapel…

Last weekend I had an issue with some USB headphones that were not recognized by my Windows 10 computer and a After the technician did the remote session, they indicated that there was nothing they could do and that I needed to bring my computer into a Best Buy location.

There is of course nothing else wrong with my computer hardware and I believe that they have a bunch of inexperienced non-technicians who read through some FAQ files and run some remote analysis software but don't really know what they are doing. This weekend I contacted them about some software I had purchased which would not run (a VPN that would not connect and a secure data "safe" that would not initialize) and again after their limited repertoire pony tricks, they stated I had to bring the computer into the shop.…

Trying to make a in home appointment on line and get the run around and passed from person to person. Their English is poor and they start passing you to different people and the hold time is crazy and when you do speak to someone they again pass you to someone else and you're again on hold.

I spent a good 20/30 mins. trying to make a in home appointment. Finally gave up. What good are they? You should be able to set up an appointment without all the run around. They want you to do everything over the phone.

I signed up for this service because I'm not tech savvy and expect to get what you sell. I've heard this complaint from others and now am experiencing it. You have to go in store and try there to set up a home appointment.

And this crap of making you pay extra after paying the…

88 plus my two year membership. Order number 1122083972309. I was scheduled for delivery from 7 am to 1 pm. on 3/31/2022. I then received a change of time of 11-2 pm on my phone . After that , at about 1:30 pm I was told though a call that they were not coming until 4-5 pm .

At 4:20 I called to see where they were and I was told they were still on their way to pick up the product and then to my house , so probably arrival time at 5:30 /6:00 pm. I waisted my whole day waiting . Horrible service.

No concern or consideration of people precocious time. I couldn't even speak to a store manager because everything is run through the delivery company geek squad. Will not buy anything from Best Buy ever again.

Zero stars should be an option. Purchase my HP envy laptop from Best Buy. Several years later I needed a battery replacement. I called geek squad, they informed me they could replace my battery estimating $39-49 and that they also had the part.

Went to my scheduled appointment and was told no they do not have batteries. They sent me to two stores to try to find one. I couldn’t find one so I ordered it online. Then made a second appointment to have my battery installed.

After waiting 30 minutes I was told that I need to be a member and pay for a diagnostic test for $199! What a rip off. I wil never ever walk into a Best Buy again. Too bad since I purchased laptop, tv’s , refrigerators, washer dryers etc.

Called made an appointment had to wait for an hour then I was told the Apple dude doesn’t work on Sunday he said they had the part to fix my phone went again the next day had to wait an hour and a half to tell me they did not have the part and that I was going to have to ship my phone off I don’t live in that town gas is extremely expensive and

my time is worth something so I got nothing accomplished for two days! All I needed was to have my front screen replaced don’t tell people you can fix it if you can’t a waste of my time

I have a Total Tech Plan with Geek Squad. My email is locked because I was hacked. I called Geek Squad Fri. Mar. 18 for online remote tech. The issue was then transferred to higher level tech; as we were working (after about an hour) I had to get off the phone for a telemedicine appt.

and the Geek Squad tech did not tell me he would continue to work on repair remotely as he could have, he asked if he could get back to me around 1pm in the afternoon. HE DID NOT. At 1:40pm I called Geek Squad again and started all over, entry level tech then elevated to higher level tech.

THEY DID NOTHING EXCEPT DAMAGE ME FURTHER BY DISABLING MY CHROME BROWSER. I called again about 4/5pm and spoke with entry level tech and he told me he would arrange for someone to come to my home on Sat. 19 between…

I have been with this service for years. In the past the quality of service from the Geek Squad was excellent. I loved the service especially since I did not have to take my computer into the store to have it repaired.

Rather than have to deal with incompetent people from other countries who barely know English, I have resorted to taking my computer into the Best Buy store to get it fixed.

I pay money for unqualified people to come online to work on my computer. The last tech I had online crashed my computer. Most of them are from other countries, do not know English very well and are not qualified to work on the products they are servicing.

When you first call, you need to wait at times 20 to 30 minutes before getting anyone to help you and then that person sends you to a Level 2…

My name is Isaac Montgomery and on February 25th, 2022, I paid your company $40 to clean my computer. The order number is BBY01-806604734486. After the technician cleared it online, I noticed my internet connection was gone. So I called your customer service and they scheduled me an in-store visit to fix the problem.

When I got there, they took the computer to the back and brought it right back out. The man told me that they wiped out my internet connection and that there was no way to get it back because my computer had Windows 7.

He proceeded to tell me that I would have to buy a new computer because the computer was made in 2015. They didn't give me a refund for messing up my computer and to add injury to this insult, I went on my computer this evening to listen to the music I put on…

I made an appointment with an seven hour window, no one ever showed up. They called the following morning and rescheduled, again giving me a seven hour window but I was assured that it wouldn’t happen again. They promised the second time it would be within the first four hour period.

When they were called again twice to confirm, they said they were unable to reach the scheduled installers to verify the time they were coming.

I took my HP notebook to fix a cooling fan malfunctioning. They charged me $200 plus taxes, and returned the notebook the next day without doing anything on it

Hello: Where are your online support technicians? It seems they sleep on job. No one is acailable. It's going on for years. What a service, eh!? Yahya

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Failed to show up for repair, feb 12th failed to verify with customer of scheduled appt that were never confirmed with customer ask for call back no response on hold over 30 mins waiting for resolution from representative, never came back to the phone. Fail to update my information such as phone number and email address had to find out about appt by someone else's email.

I have been calling since feb 12th no response as of feb 24th. Time of appt changed without knowledge. Poor customer service.

I called and was connect to a remote session. I had a printer issue. (printing from web or cloud got pages of code) the first gal downloaded alot of software that was not needed and did not directly pertain to the issue.

I MUCH later received an email stating the problem was fixed. IT WAS NOT. I imitated another remote session and the gentleman that was working on the issue just disconnected our session. Again I received an email stating it was fixed. AGAIN IT WAS NOT.

So I once again, initiated a remote session. This time the tech optimized my computer?! I received an email stating it was complete. It may have been completed but that was not even the issue I requested help on. Honestly, by this time I was REALLY upset and got testy with Geek Squad and requested the manager.

I was…

THIS IS NOW THE SECOND TIME THAT YOUR “GEEK SQUAD” REPAIR FOLKS “CLAIMED THEY CALLED US TO SAY THEY WERE OVERBOOKED. I HAVE SPECTRUM AND A CALL LOG OF WHO CALLED AND YOU LIED. ) THEY FINALLY CAME. THEY DID NOT WE HAVE PROOF THEY DID NOT CALL US.

I AM SO SORRY THAT I PURCHASED MY PRODUCTS FROM BEST BUY….

I contacted Geeksquad to get help with connecting my moms new computer Printer to her computer. I waited in line for several minutes (almost 90 minutes) before I was connected to an agent (dont remember the agents name) who was helping me with my moms computer printer issue.

This agent was helping me with this issue for a while and then I was disconnected for some strange reason ( I even supplied the agent with my phone number) , but after being disconnected for a few minutes this agent was able to reconnect with me and work with me on the printer issue remotely.

This agent again worked on my mom computer a while longer and then I noticed they were disconnected from me yet again, the Geeksquad windows were all closed out and gone ( I believe this agent disconnected and closed everything…

Geeksquad has e-mailed me saying I owe them $500 for a subscription that I never made. The telephone rep refused to name the bank that they say is being charged for this subscription I never made. I insist that you provide me in writing (mailing address to follow) the account name, number, bank and account # being charged, proof that I requested alleged subscription and the amount being charged. e. #567453568790.

Mail correspondence to: Janice Baker 3962 4th Ave. #F, San Diego, CA 92103

I went in to ask about replacing or upgrading my laptop and when i saw a laptop that would cost me about the same as the uograde with warranty i asked him if i could buy that one and he said no that my laptop was better and that the laptop i was looking at had a generic version of office and that id never be able to upgrade it.

I asked if he was sure and he said yes. I told him all i needed was a computer foe internet and i save everything on a external drive. He totally oushed me to fux my very ild laptop. I asked him if he was sure so many times.

He gave me hor Rui ble advice just to make a sale. Never again

I called Geek squad to have them help me hook up my printer (which by the way the same printer I had been using at another residence). 3 1/2 hrs later he hung up on me and when I went to my computer it was totally disabled.

The geek squad member had went into my computer and deleted my service to the internet but internally resetting my password to the internet and deleting the drive! I had to call my internet provider and they confirmed that the drive and the password had been internally changed!

He was hooked up to my computer so who knows what else he did while in there. My faith in the geek squad is completely gone and so is my trust in them! I want action taken against this individual that did this to my computer.

As far as I know as I never logged him out is that he could still…

Yesterday geek squad installed new $1800 lg! New tv remote now causing me to get up and manuelly change to properly ! Geek squad said he would have to come back to redo! Made appointment 2 weeks out for this to happen! Poor service!

Absolutely horrible every single time. Have called 6 times now with the same complaint and have wasted hours on the phone and computer with Geek Squad. They say they will call you once completed and never do. My issue should be quite simple to resolve for them. Continue to get junk mail in my inbox. Asked them to set up rules to make this stop or whatever they need to do. Two days I received 118 junk emails. After spending 3 hours on the phone with them, it went up to 130. No delete rules created. None of my emails were blocked/deleted and I never even knew the rep was done/gone. No text on chat window or all advising anything. Will be stopping my protection plan. I seem to know as much if not more than the Geek Squad. They should be paying me.

COMMUNICATION IS HORRIBLE. SERVICE IS EVEN…

I ask the Geek Squad to replace the battery on my IPhone 10 Xms pro. When I went to pick it up. The screen was cracked. I was told the protected shield covering cause the screen to crack. They further stated they would not pay to fix it.

My phone did not have a cracked screen until the Geek Squad worked on it. I only want my phone in the same condition it was in when when I trusted it to them. My phone was work on at the Edgewood Best Buy store in Atlanta Ga 30307.

We have had our vizio 55in tv for almost 3 years. We hardly ever use it. Now our warranty is up and it is not working, it has not been working for over 6 months. I have tried to get someone out here to fix it, but they will not come out without me paying.

There is no reason for this tv to not work. We never ever use it, but now it will not turn on. I have had the company run diagnostics on it as well, to no avail. If you can run diagnostics, can't you see the usage?

I can not believe I paid this much for a tv for it to not work after 3 years, even with little usage. It was a waste of money for us to buy the warranty then have the tv stop working right after the warranty ends.

How can I get this fixed? I purchased this tv about a year after I purchased a full kitchen package with a 3…

I had an appointment on the 9th and the person did not show up or call. Today I had an appointment for 10.am and the agent cancelled I am attempting to get another appointment and also leaving Geek of this problem persists In the past Geek was reliable

There have been 3 separate visits from Geek Squad or A&E. I have changed my schedule three days. The first visit should have accomplished it. But there was an error in the work ticket. The A&E employee could not correct the work ticket.

I was on the phone for 1 hour and 26 minutes with Geek Squad. The Geek Squad employees at the call center were Cha, Agent G and the final person would not provide a name. The work ticket should have been for a refrigerator, oven, dishwasher (with a spring hinge broken).

However, the order was for 2 refrigerator (one with a spring hinge broken). I had to have another Geek Squad visit. The Geek arrived (late because his GPS sent him to a different town) and said it’s the spring hinge. I said I know.

He said he would order part and be back a week later. A…

Geek squad Augusta Georgia tech support was originated 14 Dec 2021. The issue started out as a wireless printer issu e that couldn't be repaired at my home.. I turned computer in and was told it would be sent off..

I received call from Bufford GA saying they would return to Augusta store. My computer when returned was making a beeping sound.. Picked up yesterday after being worked on and still making beeping noise. Took back to store. I have gotten the round around for almost a month to be told today that my computer had never been sent out for repair that it was always at the August store.

No one from Augusta ever called me about the computer from the day it was turned. This tech repair started out as a problem with wireless printer not printing.. There was never a problem with computer…

trying to get help with a minor issue with my computer. fan won't stop. three times made a connection with geek squad. During third time finally got an agent to take control of the computer then got disconnected. would not recommend this service

I was holding to chat and when it was my turn, the line I was holding for on the phone came on and I stopped the chat by hanging up. the sfss number was `10998695Y3K1F4. The service provied was outstanding and my problem was solved.. thank you

I received an email from geek squad. Stating it was renewing my account. I never had an account with them and I call immediately The fellow I talked to was okay but there was so much noise in his room I couldn't hear well I told him to cancel this order (#2657687AMJ536015) he was unable to give me directions then

he told me to hang up and he would call me from another number. He never called back. com. I have Best Buy CEO which I will send him the email and request again to CANCEL the order # above.

Please respond to this email thanks. MD

Purchased new computer. Geeks quad was scheduled to come January 2. No Show. Rescheduled for January 9. King did not complete the job. Had to call rescheduled for today between 7 AM and 12. No show. Called 800 number they said they were coming today and gave us cell phone number of agent.

Called him and he said we are not scheduled. Called 800 number again and they said we are scheduled. Spoke to agent and he said we are not scheduled. I have two squad accounts with you. What is the sense of having the accounts if we cannot get you to keep your appointments?

scheduled appointment for 1/11/22. took time off work tech never showed up.

finally he called and he would be here today. I called yesterday to see if my appointment was rescheduled ? NO it wasn't !!! I then had to make a appointment for 1/21/22 Meanwhile I have no washing machine for two weeks ? 760-419-1596 Doug Jackson

Scammers are using your email address - that is above my pay grade, our lawyers are (possibly) working on it. was the reply.

I have never dealt with more incompetent people in my life. Lied to me about checking if my shipment went out (Natalie on 1-11-22), kept me on the line for an hour doing absolutely nothing to help me & wouldn't send me to a manager (Carolyn 1-11-22).

another lie,and then I was rescheduled only to find out that I never actually was even though I got a confirmation & had to reschedule AGAIN. Keep in mind on the 8th I wasn't even notified the truck didn't go out I had to find out the Information on my own.

Then today I am told sorry there's an emergency we have to reschedule you AGAIN!! you're the Geek Squad! I can't even begin to explain how upset I am.

They say they can fix my iPad on the website and when I go there they say “oh we can’t fix it I’m so sorry” maybe if they actually cared about the situation they could so do not trust the company they are terribly stupid

Delivery driver came in where I live (The Falls of Inverrary) and was driving too fast and went around me as i was trying to park my car. I asked him why he was going so fast as there are signs everywhere stating the speed limit is 10 mph.

He sexually harassed me calling me "baby" a million times and saying i was too pretty to be upset and when I asked him to stop and he got angry and asked me if I knew what time of the morning it was for me to be with all this "drama" and I again told him to stop calling me that and

he tried to intimidate me by walking real close to me and getting in my face as he was getting in the elevator. I told him there are kids here and very old people that don't drive that well and he needs to follow all the traffic signs posted and he continued to disrespect…

I bought the geekquad membership. Within two months they destroyed two desktops, WD portable hard drive and did not keep two in home consultations.. I asked them to cancel my geeksquad membership they returned 34 dollars.. I have a case logged and am demading my entire money paid for membership back.

Had an appointment to install a radio in my daughters car. The Tech could not get the radio to work , he told me to order a certain model radio, so I did. when I came back for my second appointment I was told it was the wrong radio, which the tech told me to order.

So I had them order the radio. When I had received the radio I went to make an appointment I was told that I would have to drive 40 minutes to have it installed. I never encountered such incompetency.