Geek Squad

Worst Service ever. I purchased a warranty and I was refused repair service. This is theft and I will report to the consumer affairs division of the State of Louisiana.

Geek Squad Protection Plan Plan ID: 6399486070 Valid through: 11/14/2022 Terms and Conditions

Maytag - 24" Front Control Built-In Dishwasher with Stainless Steel Tub - Stainless steel Model: MDB4949SHZ SKU: 6272917 Purchased: 11/09/2019 at MONROE LA

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I bought a laptop from BB. I paid for Office 365 I use Outlook I use Gmail. I wan to switch to Outlook mail. I couldn't do it myself so I call Geek Squad. I went through 5 agents In the end I asked to speak to a supervisor I was refused and told I would have to make an instore appointment.

I pay for Total Tech so I can have my problems solved at night or on weekends, not to be told to go into the store This is an easy thing to do I can get an email account from GMail in 30 seconds. Your techs should be able to do this in their sleep.

They shouldn't ignore my requests to speak to a supervisor. up until today I had great service. But I cannot imagine have any worse service then I received today Have someone call me back tomorrow and get my problem solved. 6500

A 3 year old GE washer has been broken for 6 weeks with no solution in sight. Everytime I speak with a Bestbuy rep i get no empathy or sense if urgency in fixing my washer. Had wet clothes stuck in the washer for 14 days before a tech could get the door open.

Now being told the drum/tub is broken. They do not follow-up nor return phone calls.

I needed help because my laptop screen was freezing up I was chatting with Rup Kumar and he told me I would have to pay forty dollars and I told him that I had just spent 200 for the total tech.He could not find it he refused to help me.Fortunately I tried again and and agent Natalie saw was I was talking about and fixed it in 20 minutes. Thank god for her and I really would like to get my 2 hours of life back from Kumar.He is totally incompetent

Went for appointment at Geek Squad on Southside Boulevard Jacksonville Fl Waited one hour then Manager Matthew said oh your appointment was canceled??? No call at so waste of time

I bought a laptop on September 21st, 2021 at the Best Buy store in Montréal, Canada (470 Rue Ste. Catherine O, Montreal QC H3B 1A6). It is an ACER A515-55-55R6. Since then, I have had to call on-line Geek Squad technical support at least three times, and telephone technical support once, and I have had to bring the laptop back to Best Buy/Geek Squad three times to have the computer repaired.

Two of these times the computer had to be sent away for several weeks to be fixed. The technical problems were all due to a malfunctioning of the computer itself. Needless to say, I am extremely disatisfied with the product.

At no time during the first month after my purchase, did any Geek Squad employee suggest to me that I could replace the computer. I was only informed of this once the date had…

I spoke to best buy who gave me another number for geek squad saying they would be able to help. Valentina, refused to do anything and said that it would take hours, 3 to 4 to get anything done. She refused to get someone else she wanted me to terminate the call.

Took my laptop to Geek Squad in Springfield,PA for software issue. Got my laptop back bottom of the laptop was open and mouse tracpad was broken and mouse not working. One employee had no idea why. Tried to fix it but could not.

Another employee took over, tried to fix it and said it he made it better. He said they had an issue using it and had to use a mouse because the tracpad was not working. This was NOT in the feedback paper they gave to me.

I called Bestbuy support and they got me a meeting with the stores supervisor. They looked at it and said nothing happen to it but they tried readjusting again. They said they checked the video on the maintenence but it was about a week-ish after so not sure if there even was video of them working on it.

I kept saying just to own up and said it…

Our Samsung dishwasher has had several service calls, but the very last service call back in September the technician could diagnose a problem and said it works fine. Shortly after my wife tried using it that evening it would not work just kept beeping with an error code.

The next day there was water sitting in it and it leaked onto our hardwood floor ruining that area. We set up another appointment with them the next day and it was scheduled for someone to come out in 2 weeks and my wife took time off of work for the scheduled appointment that no one came out.

After being transferred over and over explaining the situation over and over we are beyond frustrated/upset with how this has been handled and the malfunction of this dishwasher that is only 3 years only. It is clearly a lemon and…

I'm truly disappointed not only in my purchase of a new Dell from Best Buy but even more so their tech support. ) only to have to call back; same thing, over and over. I've repeated my issues so many times I'm ready to let the Geek Squad go!

I had soo much better service with Dell Support and a lot faster 'fix' without being transferred to one tech after another. Already I know that these complaints aren't don't mean a lot to the Geek Squad, but it's worthless for what I paid for it.

I won't be encouraging any of my PC friends to use them. If I could rate them less than one star I most definitely would. Check websites pertaining to this complaint, I'm not the only one by far. Shame shame for failing to meet the standards the Geek Squad has.

100 words not enough. Purchased GS coverage for a year.

First time used was time consuming, rude but after great anguish and complaining iue was solved.

However, three times in two days GS and Best Buy failed. I went through all the prompts, was connected to service technition who was successful in getting access to my computer. WHILE HAVING CONTROL OF MY COMPUTER EACH SERVICE TECHNITION HUNG UP ON ME. ALL THREE OF THEM.

Strange, the next day I was contacted by Amazon with unauthorized activity on my account.

Awefull. They did not show up for pre paid installation in 2 scheduled appointments. I then cancel order and they set an appointment to pick up and they did not show up. I ve been charged for that product from best buy.

Awefull experience, it is last purchase from best buy for me.

Their call centre is terrible. I have asked them to cancel my service and they didn't. 1.5 month later I had to ask them to cancel it again, asked for refund, and they said they will refund and instead they charged me for all the time they didn't cancel my service.

Hello, My name is Sarah Zola Order #72532310 Basket iD 0300005829264102820211 6040400: Printer set-up and troubleshooting My home address: 2412 Simon Circle Corona Ca. 92879 On 10/28/21 I call the Geek squad the schedule appt. regarding the above issue. not completely sure his name I think S Kevin/Double agent Louiwsk or maybe Agent KLIM. 99$ for the visit. I said ok. 99$. 99. start giving me excuses. I became very angry.

So, he said ma, let me put u on hold. I said ok. 99$ then I was ready to blow up. then I asked to speak to his supervisor. I explained to him what had occur. of course he said he was sorry as to what took place.

He explained to me that he was new. I said that's not going to fly with me. 00$ difference. I said I cannot believe this is happening How awful that you treat…

I want to change payment information . Chat room service cannot do it for security reasons. Estimated wait time of three minutes turned into twenty before I hung up. Tried leaving my phone number only to be told it was invalid.

Have been trying off and on for over a week now. David Bracegirdle 514 483 1459

Paid $199 to have a 63" plasma TV mounted on a wall. One man showed up to do a two man job. Now I have to wait another six days to get it done properly. The installer was very apologetic, but it wasn't his fault.

There's no compensation/discount or anything. " That's not good enough. What will Best Buy/Geek Squad do to compensate me for my time spent sitting around for four hours waiting for someone?

Thieves, crooks. the employees and the boss. They try to charge the installation when it was already paid in the purchase of the alarm. liars all that team. Order Number:BBY01-806504874999

Three calls and three hours of wasting my time...... Neither of the 3 GEEK Squad techs could get connected to my MAC BOOK AIR to solve my issues. They did not have a clue as to why NOT.....WHAT am ai Paying for $219.00 year if they cannot help me to fix my issues??????

My account is BBYPL104321104

I have been on hold for over an hour. Precede by voicemail hell.

I placed a warranty order for my HP desk top for a keyboard and mouse. 2021. 2021. 31063776 Keyboard/Mouse Kit - WHT HP WRLS Swi+Bri KB MUS US 31063773 Keyboard/Mouse Kit - WHT HP WRLS Swi+Bri KB MUS US I have still yet to receive these items.

I was in the store last week or two and spoke with a Jonathan. He assured me that the order was still coming. He even went above and beyond my giving me a Logi wireless keyboard and mouse. But the main issue here is where are the original parts for my HP computer. 2021.

It's going on a month now. I have not been able to do what I need to do because of Geek Squad and best buy promises. I use to think so highly of best buy and geek squad. But now there Rating for me Is all ZERO'S.

They will not get those tens from me because of poor communication on…

If there was a zero they deserve it. Please don't mess with this geek squad because they're really the geek squad. I've been waiting on my replacement phone for over 4 weeks now, due to a geek squad agent mistake of putting my address and email in wrong when she repeated everything correctly when she was inputting my information.

Smh still waiting I had to go by another phone until my phone gets here because I have doctor's appointments, lawyers calling me and all types of other very important things I have to do again SMH

Upon initial contact with an agent in regards to an overheating battery I had an agent very quickly jump to “we’ll send you a new phone”. This seemed odd so I confirmed verbally multiple times that the phone would be new and the same as my own. The agent confirmed this multiple times. Upon receipt of a shoddy looking phone I called in at which point a new agent advised me that it was a refurbished phone and that they couldn’t do anything. At this point I pulled up the terms and conditions online and confirmed in section 5,b.,III, (b) that “Our obligation will be for filled under this plan [a] if we replace the current product with a new device or issue you a gift card for its value as explained in section 4 [b]”

A “manager” left me quite a condescending voicemail along the lines of he…

1. Techs fix problem at hand and fail to identify other problems. 2. Techs frequently remove other files in order to fix problem and and do not restore them. EMAIL ACCOUNTS ARE REMOVED and not restored. 3. RUSH customers and do not take time to explain work that was done or turn on computer to check files and programs at pick-up. 4. WINDOWS 11 IS HERE!!!!!!!!!!

Total failure to advise EVERY customer if their computer supports WINDOWS 11 and if not, should the computer be upgraded or eventually replaced, by WINDOWS 10 DOOMS DAY, October 14, 2025. (NOTICE should be posted at every store) 5. WINDOWS 11 IS FREE !!!!!!!!!!

(FOR NOW) Total failure to offer to install WINDOWS 11. 6. Total failure to advise customers to uninstall BLOTWARE, old Microsoft programs that MS no longer supports, or…

I recently used my AppleCare+ on my AirPods, when I had my first meeting a Geek Squad member told me that my AirPods would just be replaced because of the issues on them. He said to wait a few days and then pick them up.

I set an Appointment to do that, then I was given back the same old AirPods, I was expecting them to at least be fixed up, but they did nothing to fix them. They still have the exact same problem.

Then why did I pay for AppleCare? Just to be lied to? They could’ve at least been honest instead of telling me they were going to do one thing, then do another.

I have received service three times this week, Wednesday, Thursday and Friday on the issue of my browser freezing. Three different technicians failed to fix the problem. i will be on the hunt for a service that can fix issues without them just sitting there behind the Computer doing nothing while I pay the subscription fee. No way will I upgrade for service from incompetent technicians.

Stephanie McNair

Geek squad update my windows 20 remotely and now my Wireless does not work. The tried 3 remote attempts to fix it and the last one found the closes one which is over two hours away. They said they would not send anyone out to fix it and I would need to bring it in.

Why am I being inconvenient because they screwed up on their end please help and have someone come out to repair my computer

I dropped my phone, broke my camera lens on my phone. I contacted Geek Squad via phone, explained that I dropped my phone and broke one of the 3 cameras. She said they can fix it and asked if I wanted to make an appointment.

” And she said “yes” and then scheduled an appointment for same day. Got to the store, waited in like for 30 minutes (I understand busy/short employees). Showed them exactly what was going on. They said they can either give me a new phone OR replace the whole back of the phone.

I said how much is it for a new phone? Informed me $99. And I asked how long it will take to replace the back, and before he answered he said it is also a $99 fee. I am livid.

I waisted my time for this. ” And handed my phone back to me. Didn’t even offer me to speak to his manager (he was…

I have two complaints:

1. I bought a laptop computer that was set up by my local (McKinney, TX) Best Buy, which is where I purchased my service plan. When I got it home, the camera wouldn't come up. I took it back, where it was figured out to be a simple keystroke issue, but they "ran diagnostics" and the works. Now when ever I close the lid, or power down the computer and bring it up, I get an error message that says it has to restart. The machine has even brought itself out of sleep and powered up from shutdown on it's own.

2. I put my desktop in for service because Avast deleted the blue tooth capabilities during one of the updates. I included the dongle and headsets that I use. Best Buy had the computer for 4 days, running diagnostics and fixing the problem. I get the unit back to…

99 for Geek Squad Service. I needed help with a microsoft program. In the beginning they said they would be able to help me after I had explained the situation. They could not. On 9/28/21 I called and requested a refund, which was agreed upon and that it would take 3 to 5 business days for me to receive it back in my bank account.

After 7 days I called back and they said it would be another 7 days. Still no funds. On 10/15/21 I called again, 7 techs later, and one real rude tech while waiting on hold I got disconnected. That was 2 1/2 hours on the phone with no results.

So again this morning I am on the phone, 10/18/21, so far 3 techs into todays session. Still no results, and waiting for a call back. I will never use Geek Squad again, and probably not best buy. S. shame on you.

Your…

Agent "Nicholas" has effected my account because he is angry that I caught him trying to scam me. He had an appointment with me on Oct. 8, 2021. Was sent to fix computer and printer. Collected payment for same by check.

(I had no credit card for him. When I checked their work, the computer worked, the printer didn't. I had paid for both by check which he shredded (he said) due to NSF!!! That's a lie. Records will show that I had over $2000,00. in that acct.

at the time he requested payment. He shredded my check, called me to ask when I would go to the main office to pay my bill. I said on the next working day. M. Appt. I told them what he had told me, THEN, I told…

Placed an order for (2) floodlights and installation. Geek Squad scheduled (3) appts for this when THEY DO NOT INSTALL FLOODLIGHTS!! The person who helped me placed the order -ordered (3) lights and it was only suppose to be (2).

In order to fix this and get clarification on the installation WAS IMPOSSIBLE !!! IRRITATING and it only GOT WORSE ! BECAUSE The Customer Service is a NON AMERICAN ENGLISH SPEAKING COMMUNICATION NIGHTMARE !! They only made the issue worse because they DO NOT UNDERSTAND your process, what you do and don't do for service - IDK - but I spoke to numerous ppl from India and they had NO CLUE about your SERVICES !!

YOU DO NOT INSTALL FLOODLIGHTS--IT HAS TO BE SOURCED OUT TO A 3rd PARTY by BEST BUY--BUT NOOOOO They KEEP SCHEDULING THE SAME GUY OVER and OVER and CHARGING…

I was scheduled at the Northtown Mall branch today, Sat, Oct 9 at 10:20am for broken hinge on my hp envy x360. Armed with my confirmation number, I went. The technician didn't even look at my laptop. He told me how much it costs to ship and the cost to diagnose and only then will they be able to give me a quote. Seriously?

This information could have been given to me when I called to schedule an appointment! The CS that scheduled me said that a technician will look at my laptop and give me quote. What a waste of time.

he snapped at me and I asked if it had been canceled by previous rep, he said no…when I asked his name he said John after a very long pause so I doubt that’s his name.. this occurred today October 6th, at around 4:45….

I don’t want to call back and have to explain myself again, I just want my account cancelled and the rude employee dealt with. Cecilia Dove 9024780373

I've been waiting for online support since 10:03 am. The time is from the Geek squad online support box that says it connecting . 10:03 am same box says connected. 10:03 AM applicstio running as windows system service. 5 hours for a technician.

Which us way to long. I'm a total support member and not happy with the wait time for support. There's been times where I phoned and waited over hour and been transferred and been disconnected from geek squads side and had to start all over.

Going on 44 hours and still waiting for technician. Really bad

We sent a letter to the Corporate Headquarters to the CEO

August 31, 2021

Ms. Corie Barry - CEO Best Buy Co., Inc. 7601 Penn Avenue South Richfield, Minnesota 55423

Dear Ms. Barry:

We are writing this as the latest of our ongoing efforts to rectify a situation concerning numerous picture files that were inadvertently deleted from our computer at the end of July. We went to the recycle bin to retrieve them and they were not there. We immediately called the Geek Squad. Thus far, several attempts by Best Buy to retrieve them have failed.

While working with the quick access file on July 30, we were cancelling a “shortcut” containing the pics, not suspecting that this mistake would delete the multitude of pictures taken and stored prior to August 2020. Admittedly, this initial mistake was…

I dropped my phone from a 60 foot scissor lift at work. I contacted Apple Care & explained my problem in an extreme amount of detail. The Apple Care customer service representative & I came to the conclusion that the phone was unable to be repaired, therefore, I would require a complete replacement.

He went on to explain different options, one of which was to set an appointment, take my "catastrophically damaged device" to an apple authorized service provider the next day, & receive a replacement phone WITHIN A MATTER OF MINUTES. (if it was in stock, which is a separate stock, called the "replacement stock") Those were his exact words.

So there was absolutely no confusion about the fact that the phone was irreparable, yet when I arrived to the 1st of 2 different appointments, the Geek…

I took my phone in because my hotspot does not work on my iPhone. The employee ran a diagnostic and said the phone is fine. Now, I am reviewing my case online and it states I brought my phone in for a cracked screen with no warranty.

I do have a warranty and my screen is not cracked. I took a video of my cell phone so if they would like footage evidence I can provide. I called today to speak with a representative to get the description in the case corrected the person hung up on me.

I then went online to the chat and they are claiming they are not an agent and will put me in contact with one. It clearly says speaking with a live agent and if that's not an agent then like wtf?

How do I get ahold of somebody?

Today at 5pm CST, Agent Alexis, while I was on the phone with her, refused to schedule an appointment for home TV repair with me. She was sarcastic on the phone, and did not want to complete the paperwork. I was in the process of giving her the Model Number and Serial number and she called me "A terrible Human Being" and Ended the Call. Totally disgusted with my service today, hopefully you can correct the situation- She had a very bad attitude with me. I did not end the call, which she might state - Agent Alexis insulted me and Hung Up the Phone on my call.

I pay for Total Tech Support, and do not expect to be treated like this, My number is 312=498-7904 if you would like to discuss this matter with me.

I have been trying to resolve problems wirh then since 8:45 am and it’s now 11:27 am. Not only did they not fix my issue, they also screwed up my email! When I told the agent he hung up on me and never called back.

I called the geek squad replacement line and after sitting on the phone for nearly 30 minutes, the agent that answered the phone (Jim) did not respond after I stated the reason for my call. He remained quiet as I held the line for 5 minutes until he disconnected.

I’m assuming he did not want to take a call late in his shift so he pretended the line disconnected. This was so unprofessional. Geek squad normally serves me well but since Covid hit, the customer service from Geek Squad has been subpar.

Lack of ability to "fix" a problem due to lack of knowledge. On July 27, my birthday, I spent HOURS on the phone with one after another Geek [10 in total] trying to rid my laptop and cellphone of ALERT LOUDOUN messages. These are emails sent out regularly by the police department to let folks know about traffic, accidents, debris or weather issues on out local roads. A friend suggested I take my cellphone into Verizon [my provider, vs Comcast for computer] and a young lady there took maybe 30 minutes to delete every single one of those message! Gone. Cleaned up email memory space. WHY wouldn't a Geek Squad know this? " Go to the source" is now my mantra.

Because of this rotten, no good, accomplished-nothing "service," I was delaying the decision about renewing my Geek Squad contract.…

I have a warranty geek squad came and looked at my tv and technician told that I was approved for a new tv,and told me to call geek squad for a new one so when I called geek squad they told me u need to wait for an email from geek squad I told them I havent got email I spoke with an supervisor and

was told from the supervisor the she was going to call the tech that came out and she promise she would give me a call back she never did not its 2 weeks no one called me back so I'm sitting here with a tv I cant you ,when I paid for the warranty service ,I called geek squad 3 time today and 2 of the members after explaining to the what happened the told me to hold on and

never got back on phone the first member he told me to hold and I waiting more than 30 mins and he never got back on the…

I explained I am nonambulatory (cannot come into the store). I bought the $200 service policy. I asked to have missing data for 1 document restored. After a remote session, I was not given a report and still do not see that the missing data has been restored.

I have called and called, to no avail. Callers are forced to go through a "wooden" dialogue with an automated operator which is not programmed to understand a subtle message . The operator will not connect me to a live agent.

I am told to call Best Buy, but that just results in the same go-around with the teleoperator. I feel like Best Buy has taken advantage of me.

I am a loyal Best Buy and Geek Squad customer. Today I recieved awful service on what should have been a straightforward request.

Not only that but I renewed my "lapsed Tech support service" (never was notified of this) and so today was upsold on a Total Tech Support service plan.

After FINALLY getting through to a technician the told me they could NOT help me but sent the following up response: “Today I ensured your outlook was fully functional and up-to-date. If you need any further assistance, please feel free to reach out to the Geek Squad 24/7/365. Agent Penda - 9/10/2021” This is a flat our LIE. Nothing was resolved whatsoever. The case number was for this number was: Your session details: Session ID: CAS-9983064-V5X0T1 Date: /Date(1631296224000)/

After writing back I was told…

My printer was printing blank pages and after fixing it my scanner started printing blank pages. The technician who remotely worked on my computer (after waiting 3 hours) got the scanner to print but afterwards you can not open the document it’s filed in!!!

The tech did not call and did not complete his job. Instead, I get an email stating all was fixed. No place for me to respond either. Called again and hours later still waiting. When my Total tech support runs out I’m done.

No total support just total frustration. Maybe when you start losing customers and go under you will listen; but I doubt it.

I pre-paid for $800 worth of service only for employees to show up without equipment with bad attitude lying about their names and disappearing before communicating they couldn't complete the job. I'm saddened and so disappointed because of this very fraudulent behavior.

This experience was unprofessional and disrespectful. Im very disappointed.

I received a notification of auto renewal of my web root virus protection today. When I purchased the program I was not informed that quto renewal was scheduled so I was surprised. and angry. I callled the number provided and after I identified myself the male person hung up. I called back.

I could barely understand him so missed his name. He finallly made clear what the renwal and duration were. I started to ask another quesstion and he hung up without notice. His rudeness is unblieveable. Hung up two times without notice!!!

I also know that I was not easy to talk to but his accent made it very hard to understand what he was saying. I was frustrated trying to talk to him. I realize that you can do nothing but want you to know the service provided by this person was substandard.

I will…

Geek Squad sucks. They have lied to me and jerked me around and changed my appointment date and time several times without ever conferring with since Tuesday, August 32, 2021.

For 4 yrs I have paid monthly (aprox $35) for premium protection with Geek Squad for my laptop. I noticed the auto pmts stopped about 2 months ago I called to find out why. I was told the plan expired June 2021?

Why wasn't I sent an email it was expiring?? I asked if I could renew it, was told no, the rep mentioned Home Membership, I asked a few questions he couldn't answer eg does plan expire etc he said he would transfer me to someone who can sign me up and answer my questions, I said good.

That rep wasn't able to assist, wrong dept, he trans me back to the Geek Squad, but that rep was in the US and couldn't find my acct or any info, he transferred me to someone else who was able to give me info but not able to sign me up.

I can do it on line or go into a store (which I don't want to…

I dropped my son's tablet off a month ago..they still haven't fixed it..have no new info. And couldn't care any less. Terrible business.