GEICO

When your car is in an accident and you have full coverage, you should not be left without a rental while a third party investigation is being conducted. Does the third party investigation mean Geico is not going to fix the car also? Would like corporate office to call me @757-544-0095 to explain this to me.

Upset, disappointed and confused,

Debra Corbin

I’m trying to CANCEL my car policy using the GEICO APP (I’m traveling internationally and I have no car anymore inside USA) but they do not allow and instead that they keeping charging me. I don’t need a car insurance this moment, WHY IS SO EASY TO START BUSINESS WITH GEICO AND SO HARD TO FINISH? Could someone help me? I can’t CALL then.

I spoke to a supervisor on 12/16/19 about an increase in my policy. After speaking to her she assured me everything was corrected. I checked my account and i then realized I was lied to. 00 increase amount was taken out my account.

When I spoke to 2 different supervisor they both said “THERE IS NOTHING THEY COULD DO, TO CALL MY BANK. NOW THAT I HAVE HAD TIME TO READ ALL THE REVIEWS I REALIZED I AM NOT THE ONLY PERSON THAT THINKS GEIGO IS A RIP OFF.

THEY ARE NOT HONEST AND THIS APPARENTLY IS THE NORM FOR THEM. They Suck !!!!!!!!!!!!!!!

Horrible customer service when it comes to paying out a claim . Tried contacting all departments for the last months and been bounced from one number to another without any response. We have been with Geico for 9 years and this makes up my mind that we need to switch insurance, when paying premiums they welcome you with open arms with a payout they are MIA. Very disturbing.

Two years ago I was rear-ended by a GEICO insured driver. GEICO, after accepting full responsibility for the accident, allowed their client to dispute the claim. The only witness died after making a statement to GEICO. His statement, given privately, supported mine.

GEICO slandered my character and worse. I feel certain that my lawyer allowed this to happen. I further feel that GEICO along with the city of Lakewood, CO put me under some type of SLAPP. MY ENTIRE LIFE HAS BEEN RUINED.

Geico supervisor from San Diego is awful . My mother had contacted a rep regarding roadside pickup and was given false info and basically bamboozled with a policy she has had for several years which included roadside assistance . We ask to speak with a sup.

We were handed Carol of San Diego . I must say Carol was extremely rude , lacked any type of situational awareness , came across extremely fascist , Ageists and Racist yelled at my mother which was awful , her doing that cause my mother to vomit and became extremely nausea from dealing with this woman .

Rethink your customer service Geico . AAA would never speak to a customer, especially a senior citizen in that manner ..

I was told to do a stop payment on an ach payment by a geico rep in order to make debit card payment then geico cancelled my policy because their rep gave me bad instructions

Insurance Adjustor not fair in determining value of damaged automobile. Have complained and was never contacted.

Also items from my car were not returned to me. Need to talk to someone in main office as adjusters and supervisors are inefficient and not concerned about customer dissatisfaction . Mary 985-640-0803.

It is absolutely ridiculous that a mortgage company cannot get a declarations summary for a homeowner's policy from a person. You force them to use your lousy site to obtain the pages needed, which requires a policy number, which I don't have because it's a brand new policy and the borrower didn't have it either. Thank you for wasting my time and nobody will ever get a recommendation for your company from me.

I have had the worst experience with Geico. Brian Dagnazzi was completely unresponsive to calls and texts. He told me both on the phone and via text that I would not be charged a dime if I had the rental car I was given til Monday.

I asked numerous times if this was true. He even said he already talked to enterprise to authorize. It was untrue. 00. Enterprise was awesome- they kept checking with me bc they saw the text saying I was covered. I tried to get a hold of Marina Maylor his supervisor who would not return my phone call.

After a complaint she called, was apologetic and said Brian had messed up due to a system error and she would get my money back ASAP. I mentioned we were purchasing a home and this charge was not good. She promised she’d be in touch. That was November 4.

The…

Ayana one of the supervisors is incompetent she doesn't do her job correctly what happened to customer service.she needs to be demoted till proper trained..I'm taking my business elsewhere do to lack of training from CSRs if anyone cares to know what's going on y'all can reach me at 7202277043

Geico insured that was blinded by the sun and ran into our business vehicle (non-emergency) on the 1st of October, 2019, The damage to the vehicle repair claim have been satisfied but the rental reimbursement is being withheld by Becki Schutt. After submitting all the proof for reimbursement on the 10/18/2019, we had a surprise and unannounced visit at our West Volusia Office by Becki Schutt, demanding the same document that was sent to the Geico directed Claim adjuster - Shoona on the 10/23/2019.

Since the 23rd of October, 2019, we have written twice to Ms Becki Shutt requesting an update on the reimbursement claim with no response. We are not asking for a charity handout but reimbursement of expense that we incurred. Thanks, Don Apakama, Manager, All Volusia Transport

I recently set up a payment arrangement to avoid cancellation of my policy after being unemployed for 2 months. The arrangement was made for 11/17 and the funds were in my bank account on that exact date.

However, I was not made aware by the representative that helped me set up the payment arrangement that I would have to manually make this payment. I have been a Geico customer for several years and have you usually take payments via auto pay.

In this instance, I WAS NOT advised that I would need to manually make this payment. Therefore, my policy was cancelled. I do, in fact, have the funds to pay the remaining balance. I do not feel that this should have been cancelled as I was not properly notified of the stipulations.

How would I just assume that this should be done? I decided to…

Just recently I had a deer cross my path and damage the fender on my car. Okay, I first received an estimate on Oct 31. 2019 from my mechanic. He has worked on my vehicles the past 30 years. Then I found out Geico claims has you seeing one of their claim shops.

None of which I deal with.

First of all this date was too far away . I wanted my mechanic to do it right away but I had to see a Geico repair shop. I need a shop I can trust not a shop that I don't know anything about On Monday November 4, 2019 I called Geico to verify I didn't have to use Signature Collision for my repair.

They said no I didn't - I can use the ship of my choice. Here is the part I am really upset about. I called Signature Collision and explained all I want is an estimate. I am not leaving my car there.

On that…

I was assaulted by GEICO adjuster and need immediate contact. I have left message for Nathan Dunn and have not heard back

I want to you to know I have been a customer for GEICO and have had excellent driving history. they receive Excellent Excellent. They called me back made me feel important. But I am not happy with me receiving my money for being out of work.

I am truly not satisfied it is a financial hardship me. I have sent in everything that they have ask for. I know that our office manager was not nice to the rep. but that shouldn't have any reflection on me.

If i could say anything going forward that this should be a lot smoother if a person has been at the same job for yrs. org

and plus they put photos in your file that are not of your vehicle and they don't remove it even after u tell them plus mine mechanic even talk to them and it was recorded but still do nothing.

GEICO is a ripoff period!!! I was I an accident involving a tractor trailer, were the driver hit my car. It wasn't bad at all. Truck front wheel just ripped my bumper and put dent in my quarter panel. They totalled my car out.

i have 4 estimates from 4 different shops for less than $1300 to repair my car. Now im left without a car and I have to finish paying off the car that they totalled out!! I guess this wouldn't be so difficult if I wasn't a single mother of three!!!

I was involved in a hit and run accident.. in no way shape or form was my fault a customer through Geico hit my car. And left the seen and was even a family friend of my husbands. The truck that hit me was considered totaled out bye your company on sep 19 2019 for small window repairs and key damage.

So why was he driveling the vechile that your adjuster Ashley considered totaled out why was the his truck not towed or impounded as was my car after he hit it then I waited 5 hours 5 hours for a tow from a company that you guys set up and my husband lost his job and we became homeless we were given some money but

has been and has been hard and financially ruined me and my husband we have lost everything including are car we were done wrong bye your company bye everyone we dealt with during…

Your Casper the friendly ghost commercial drove me away. I will never use Geico again. The obscene crunching noises are absolutely offensive to me as I have a disorder called misophonia. I have to mute my tv and leave the room every time your commercial airs.

No one wants to hear that trash. Way to toss out a customer.

They raised my rates with not telling me. Then after I paid it they cancelled me. Telling me it has to be auto pay or all of it. No monthly premiums . Cancelled

I have filed bankruptcy case number 19-21384. I have spoken to many agent. My insurance cancelled on 9/16/2019. I file bankruptcy on 8/26/2019. It was dismissed until the trustee vacated the dismissal. Which mean the the original date of bankruptcy goes back to effect. It's called an automatic stay. I have received bills and your agent are still trying to collect. All I need is the ft19 sent to mva. Notify of coverage till the end of October. Thank you for your attention to this matter. My number is 4109017980 if you need more information.

Joy henderson Policy # is 4582793586.

Geico's Honolulu office has paid a comprehensive claim to my step son for damage caused to his vehicle, on my property, during a windstorm in June of this year. They are now dunning me to reimburse them for the total cost of the repairs to the vehicle.

They classified the claim as "comprehensive" coverage, I assume because the damage was caused by high winds, but again, they are harassing me to reimburse them for the full cost of that damage. My stepson had mistakenly told them on his claim form that I was his "landlord" which is not in fact the case.

He rented from me for 10 or 12 years in the past and still calls me "his landlord" even though he now shares our home as part of our extended family with his wife and two children. The Geico Honolulu office refuses to explain to me why they…

I added a new car to my policy last night. I changed insurance in error. I also have glass damage on another car and went to claim said damage and discovered I made an incorrect change to my policy. Geico said they would change back but not cover the glass. UNREAL. Not even 24hours...

I’m taking my business to another company no matter how high their quote might be. We’ve done all our cars and homes with you and to be treated like this is unreal. The Mgr Rayne acted as if she was the end all be all for Gieco and would not pass me to another manager - so you can blame her for losing me as well as I’m sure many additional customers....

terrible manager and lacks any care for customers.

I spoke to a Supervisor by the name Sierra and ID number is 165168. She requested a proof from me that my son attended college at a certain date but declined to give me her last name when I told her am filing an official complaint. I requested her Supervisor's number or name she also declined to hive it. I felt violated because if I am.putting my son's personal information out there I need to know who am giving it. It is disturbing to me and I have been a Geico costumer for years. This is the first time am having such experience and we felt our rights each violated by a Geico agent. I will definitely follow up on this because our rights was violated.

Sincerely Haja Sankoh

I filed a claim 0651677080000001 the first of September. I have sent pics, pics of the insured admitting to backing up in to me but your agent Stephanie Womack will not process the claim. She keeps saying there isn’t enough evidence to show that Mr. Dunsmore hit my car.

This was a very slow moving accident. He was barely moving when he backed up in to me. There is not a lot of damage but he did put a dent in my passenger door. She refuses to send someone out to look at both of our vehicles. This is unacceptable.

I do not feel like she is doing her job. Your client admitted to backing up in to me and feeling the dent. There is no reason she should not be paying this claim.

After a triple car accident on 8/11/2019. Both our car and the car who rear ended was also GEICO. I WOULD EXPECT THE SERVICE WILL BE GOOD AND QUICK. BUT IT IS THE WORSE I HAD INJURY AND OUR CAR WAS TOTALED.

THE AGENTS LOCAL OR THROUGH THE 800 NUMBER ARE NOT HELPFUL. I GAVE THE TITLE FOR OUR TOTALED CAR ON 9/11/2019 AND THE AGENT BRIDGETT GOT IT ON THE SAME DAY. CALLED SALVAGE DEPARTMENT TODAY SAID DID NOT KNOW WHERE THE TITLE IS.

WE RECEIVED A LETTER FROM DMV STATING THAT ME AND MY HUSBAND'S DRIVERS LICENCSE WILL BE REVOKE IF THE WE DO NOT INSURE THE TOYOTA VEHICLE THAT GEICO TOTALED. BRIDGETT THE AGENT GOT THE TITLE ON 9/11/19 WHAT DID SHE DO WITH THE DOCUMENT.

THE ACCIDENT WAS 8/11 AND THE SUPERVISOR CALLED ME ONLY ON 8/19/2019 TO SCHEDULE BRINGING THE DAMAGED CAR TO FENDER MENDER ON…

Worst customer service ever. I have a lot to already deal with after the flood with my house. Never thought I would be so stressed out and fighting with my car insurance (Geico) to get my car fix. My car was running fine before the flood.

Just had it inspected and no problems. Now Geico order parts for my car to get fix only to turn around and cancel the order after the send another geico to inspected my car they already knew what was wrong, ordered the parts and

the probably decided it was to expensive and are now saying that it’s my fault my car Isn’t running properly. Like are you keeping me. The cheapest company and the most stressed company I have ever dealt with. No customer skills at all.

The do not care about their clients and lied and tried to put it in the dealership when the…

claim number 0642555960101050 I am writing a complain about a claim made to geico on august 14 2019 and they are still in the process of decision of the case. the accident happened on July 23/2019 where the car was taken to collection at coral gables Miami.

I was not told by collection to made a insurance claims until almost 23 days after, then the insurance asked me to do a record statement but I received a call from collection today telling me that they will charge for days the car stays in the collection without repair. it is a shocking situation and I would like to expedite the process.

I wil make a call to the federal trade commissioner to get advise in this matter because I think there has been abuse and irresponsibility by both geico and the collection in this situation

Claim adjuster doesn’t want to release the money for a damages his client did to my property got pictures and invoice everything is approved but for him is not enough I’m trying to get to the management but they hard to reach Not recommended Very poor service

I was given a date to fax some documents, and we completely forgot to do so. They were due today. September 27, 2019. I called and requested permission to fax the documents tomorrow morning at 8am. Representative "Melanie " told me that was not possible and proceeded to cancel my policy.

I accept responsibility but I dont think merits cancellation.

My husband Jason Faucett and I filed a insurance claim on my sons car on 8/30/2019 claim number 0389325450101046 - my son received car damaged after hitting a pot hole- we were instructed to take the car to Abra body shop to get the inspection done which we did on 9/4/2019 - once that was completed we made an appointment for the damages to be fixed - and this is where the problems began!

On 09/11/2019 we took the car to Abra in Hamilton for the repairs to begin, however more damage was found under the car and we were told GEICO was coming back out to review the damage found- We were told on Thursday the 19th the inspector casey was at the body shop but processed to tell them he could do nothing because of an issue on our claim- no one never called us to inform us more information was…

On May 19 2019 I had a car accident. I was taken to the hospital with left arm fractured in 2 places as well as my left hand. I have been talking to a lady named Dailaun @ 469-320-7537. 00.

I have called her so many times but mostly I get her answer machine. Very few times do I get a call back. When I do it’s always under revue. The car was totaled and that part is settled. Need the money.

Your continued sponsorship of Fox so-called News should be a deep and lasting embarrassment for your company and your employees. Today, September 24, 2019 a Fox commentator announced that environmental hero Greta Thunberg is “...a mentally ill Swedish child...”

As a customer of your company, I can tell you I find this type of rhetoric deeply ignorant and offensive. By advertising on Fox you are indirectly supporting this type of hateful speech. Pull your advertising from this odious outlet or risk losing lots of loyal customers, such as me.

I am a little appalled at the responses I am getting via text messaging from the damage inspector that I was given for my accident. The arrogance and lack of empathy from this inspector is completely uncalled for. I have included a couple of example screen shots from the conversation. In which he has the nerve to simply assume that I "obviously not mechanically inclined", due to the fact that my car has "no frame to begin with" when the collision shop told me via phone that there was front frame damage and that it would have to be straightened. Also, there was never anything mentioned about the competency of himself with the work that he does. But, there was a comment that he had to make that he does 25-30 cars a day and would know if the vehicle was totaled from just looking at it.

My…

GEICO review (negative 5 stars)

My wife and 2 small daughters (1 year old and 8 year old) were rear ended by a geico insured on March 28th 2019. The accident involved 3 vehicles, and the geico insured was found 100% at fault (my wife's car was the first car at a traffic light that was struck by a van that was struck by the geico customer). My children were not injured, however my wife suffered a neck and back injury which resulted in 19 doctor visits over 3 months time, and still now has flare-up pain 6 months later. Following the accident there were many many days that my wife (a stay-at-home mom) was unable to even pick up our baby to comfort her when she needed her mom or even breastfeed her. From day one, my wife was unable and unwilling to take pain pills due to the fear of the…

Hello, My name is Jannette Rivera Dob#7/25/1975 claim# 050046132-0101-041 I would like to inform you that I made a phone call to Geico claim in which they understood my concern on 9/19/19, Customer Service from Geico then left a message to the Adjuster Juri Solano and I also sent the Adjuster a messages as well as today in which he did not respond at all, until called Geico again the same lady that took care of me was the same person that left the Adjuster messages in which she was surprised and

transferred me to the Adjuster, I explained the adjuster that he did not return his phone calls and that was not professional. I also explained to him that I was not agreeing with the fix of the car because I did not feel safe driving the car with all kinds of conditions after accident the respond…

I am a Geico insures, back in July this year my vehicle was involved in an accident, I filled a claim and Geico: the then the process to repair my vehicle began; to make long narrative short ; when it came time for Geico to pay the auto repair shop; Geico claimed the check was mailed to the shop however the shop owner never received the check, Geico also claimed that the check has been cashed by an unknown individual; now the shop would not release my vehicle due to non payment for their services, and

I’m caught in the middle of this battle Geico not knowing where the check disappeared to. I have been a Geico customer for soo long: I don’t understand what is going on anymore: this unacceptable please help...

Eleven days and Geico has not taken my description of the accident. Their client backed into me and there are two witnesses. They are undoubtedly the worst car insurance company on the planet.

I was hit while parked and geuing out my car in 2017 and no one has yet to call me back about my money. Its been 2 years. this is my 2nd case worker and she never return any of my calls.

Then i find out that she no longer wk there but no one call and told me. Bad buisness if you ask me. And i was thinking about changing my insurance to GYCO INS. Glad i didnt. Im going to tell all my friends and family about this insurance.

Not good on its word and never answer whem you try to call about your money they owe you. U sure aint no 5 star. 1 star is what i say. Only because you did fix my car but no money for my pain and suffering.

They said dont worry about the bill but the bills are still coming to me 2 pay. REALLY? so how many more years i have to wait before i hear from somebody?

Gouging insurance company.

Call center responses are non professional, generic and unacceptable.

Left Geico once before for lower rates and 5 star customer service.

No problem for me to leave them again.

No problem leaving them ONE STAR out of five stars.

Greedy Geico!

I made a complaint two days ago about poor customer service. I had a broken window in my car. I did not know if the window had shattered or if there was a mechanical problem. Geico did not give me enough information on my first call to determine if my repair would be covered under which part of my policy, either glass coverage or mechanical breakdown.

They offered to set up an appointment with a glass company and I agreed. The glass company came two days later but could not make the repair because it was a mechanical problem. Again I called Geico. ) Upon reaching the comprehensive department I was told the repair…

Ok so i looked up a quote for my (boyfriend at the time)to be added on my policy because he doesn't have a car or insurance . It made my premium go up so i said sorry youll have to look else where or go on someones elses.

So today i see that my now ex boyfriend was add to my insurance without my consent! I call and after being transferd to 5 different people who did not help me at all they just told me bc u looked up the quote and bc of his drivers record he is a liability..

i expressed how i nevet wanted to add him and that we are no longer together, we dont talk nothing so im just paying for someone to be insured on my policy for the hell of it???? And on top of that it made my premium go up 250 more dollars?? This makes no sense!!!

They said in order for him to be removed i have to…

just call back with new acct. Geico withdrew funds anyway. No follow up! Will look for other auto insurance. You lost my business and that of others!

My husband was involved in a collision back in April and unfortunately was wrongfully ticketed on site. The other party also has geico and it has been nothing but a nightmare trying to get my claims rep to help me and not the other party.

For starters when I first spoke with my rep carrie I advised her I did not agree with the ticket and we would be going to court to fight it she said she would make note of it. About a week later I receive a letter in the mail saying they had gone ahead and found us at fault due to the ticket.

At this point I was upset because I had already advised her we were fighting the ticket and she hadn't done any further investigation so I attempt to speak with her supervisor Erick. I have called Erick over 20 times and left voicemails every time since june it is…

I am paying out of pocket for a rental vehicle that wasn’t equivalent to the mine. Claims adjuster was rude and the process took longer than the repairs itself just to get the deductible taken care of. It resulted in me spending almost $1000 out of pocket for an incident that their client was clearly at fault reversing into my car, and 2 additional weeks of a rental car I didn’t need when my vehicle was finished.

I should not even be paying out of pocket for this. It took me two emails to finally get follow up and multiple voice mail messages for claim status updates. The information given was not allowing me to check updates on the application. WORST EXPERIENCE EVER!!!!!

I had been a customer with Geico for over 20 years when I was also a Government worker. After going through some illnesses I had to Let my policy lapse. After being on Disability I tried to keep it up but failed.

I haven’t been driving much but but feeling bette and got a Part time job and tried to update my policy. I had a balance of $130 which I paid after being promised that after I paid it I could then start a new policy.

After about a 45 minute call I had compared my quote with Geico to a quote with progressive. The progressive quote was $149 for full coverage. Geico couldn’t do that so they did a quote for $138 for just liability.

I asked him to send that to me and he emailed me the quote. I had to consider what both would do for me. I called back with my card to pay for the…

Not a Geico customer but dealing with them on an at fault on their customers end. After my (still ongoing) experience I personally would not recommend them to insure a doghouse.

I was told a week ago tomorrow that a geico adjuster would contact me as I was hit by one of your customers. If I don’t get contacted within a week then I will file a complaint with the Kansas Insurance Commissioner’s Office as I will assume they are not contacting me.

If I could rate you guys a 0 I would. How dare you report me to the DMV just because I found a cheaper insurance company. Mark my words I will BASH you to everyone possible. What a way to take care of your military customers.

This insurance and it’s workers are nothing but garbage