GEICO

Trying to file a claim and get you car fixed with Geico is the hardest thing in the world to do, They never call you back, you always have to call them. And when you do get a hold of someone it's never the correct person to talk to so they transfer you to a voice mail box and that person never calls.

They say go on line and you can take care of everything there, no you can't. There web site sucks, and it says you must call so in so. Guess what? you have to leave a message that never get' returned.

I just want a rental car and get me car fixed!

Geico failed to get my checking account information for automatic withdrawal as a backup in the beginning of my membership my automatic withdrawal in May got mishandled was this done on purpose to take extra fees from me?

Treated unfair in all 4 years with y'all. Rates raised every 6 months. Will not give information pertaining to the reasons why the rates raise constantly. Will never call back in regards to a complaint. Need any other reason to assume it's not important?

Loss of use made every effort and made a claim since june 12 2019 for accident that happened on june 1 2019 at first they denied my claim gave me the run around gave me a hard time harrased me to file a claim with my own insurance when geicos policyholder was at fault then they want to settle the claim but they are settling for a way low amount that is not fair at all please get back to me to settle this claim my number is 956 357 4518 thanks again

On July 6th a check was sent out by mail, with a postal stamp which was advised by a representative of Geico to do.

Also have a receipt of envelope purchased on the 6th. As a favor my elderly father mailed it at post office for me but mailed it to a different Geico location, which they did received but went on to mail it to correct department.

Now my policy is cancelled because the envelope can’t be found to prove it was mailed out on the 6th but they quickly cashed my checked. Now want to restart my policy at almost $250 more. Geico client since 2016.

Hello, I am currently a customer with your office here at El Paso Tx Agent #118175 Daniel Joseph Lucas and I've had a really bad experience the last two days with the employees Ruth Chavez, Roxana Ramos, and the manager Mary Lucas. I expressed to all of them before getting into details on the policy that I had a high risk pregnancy and none of them cared.

Ruth on Thursday 18th made me sent several letters, every time there was an additional detail that needed to be added because of the situation that I totally understand but that they did not realize that this moving around can be fatal for my pregnancy. Ruth advise that she was going to be off 7/19 and that Mrs.

Ramos will take care of the case today 7/19. I sent the pictures they asked me for this morning and no calls in the entire…

I have been completely ignored by the insurance adjuster Ira Coleman and his Supervisor James Phillips will not return calls for rental car extension my car was totaled due to hail and it took two weeks for the adjuster to look at the car and weeks longer for Ira Coleman to get back with me on total amount and then another week and

a half to get back to me with the retention price and now I owe $500 on a rental car I have always been treated very good with Geico and have been with them for awhile all my children have policies with Geico as well i have called and left message and had Geico representatives leave emails and with no response never have I been treated so disrespectful by a Geico representative i’am doing the buy back which I will have to put a windshield and

more to make it…

I have been told that someone will call back and handle my claim and that has not happened. I have been disrespected by the whole claims department. Will not allow me to speak with a manager.

Lack of service and support from Agent, called more than 10 times about the status of my claim and no one answers. Asked to be tranfer to supervisor, also no answer, no call back. The worst customer service I experienced.

I’ve had 2 supervisors refuse me a manager. One even stated how her manager was on vacation and no would would be interested in taking my call either way. WTF is wrong with you guys?

and was told due to location of my grandson he would need to put insurance on it there. I also advised that I would be getting a check on the 17th and it would be about the 19th before processed for me to pay.

When I switched vehicles it would transfer and I would go to liability only. Mind you prior to the almost 6 months that I was gone this year I & my direct family had been with Geico for over 10 years.

2019 to pay for the premium/policy. that the original quote wasnt valid. that my 24 year old grandson who has multiple tickets pays less . Why was I being penalized? 20 less! I tried to call corporate to complain /get some assistance but the calls kept going back to the call centers!

A Danielle id 166963 who brought up my info just by my phone number who kept lying to me and she said…

I unenrolled out of autopay through a representative of gieco as well as through the app. I was able to arrange my payments through the app, so I was scheduled to pay 350$ on July 31st, but they still took money out on July 16th with out my authorization!

When I called and spoke to a supervisor, she told me there was nothing they can do and that I authorized the payment, which I absolutely did Not! I have been a loyal customer for 5 years, I have insured 2 cars and payed every payment on time!

I will be taking my car to another insurance company who values their customers and I will spread the word about how gieco does not value thier customers! I’m her disappointed in the way I was treated

There has been alot of miscommunication..took my car to get estimate damage thru Geico..I received the estimate and a rental car..I am then told to return the rental and to pick up my car because another person needs to look at it..I go to pick my car up and they say its already being taken apart..I want this resolved immediately..I ve been w geico for 15 years. What do i pay insurance for? ASAP I want my car fixed..

basically Geico kept me on the phone for an hour trying to set up a policy then charged me for where I live and said they can't insure me after wasting an hour of my timethey asked all kinds of personal questions only to tell me they can't underwrite me because I don't have a physical address which is not true I do have a physical address they lied and twisted things in the underwriter was not being fair.they were being discriminatory because I'm living on a Christian base.

Salutations! My name is Garland Davis and my policy number is 4530453184.

I chose you guys because you were the 2nd cheapest company around. Overall, I'm not pleased with my choice. Seems like every other month I have to call about something, and I was only pleased with the male Rep, who understood what was going on and that I didn't want to have to go through Kim to pay my bill or be bothered with her at all. I worked at many a call center and know the pressures, the passive aggressive mentality and the drive to get consumers off the phone-with less!

I don't recall ever hearing a rep say they were sorry even if a mistake was made. The last rep was a female black woman who screamed so loudly as a supervisor that I had to remind her that I did not have a hearing aid. I made calls because…

Zero stars. it didn’t take 12 days for bank to receive money from geico what’s going on.

I filed a claim against your client Richard Hackford as the result of an auto accident. ( Buffalo Police report # 191730613) All three witnesses on the official police report indicated that Mr. Hackford ran the RED light.

Inspite of that Geico,s adjuster refuses to accept full responsibiliity, Stating that his client 'had control of the intersection!" and GEICO is 85 percent liable !

This is just not right. Please help.

Eustace Arrindell 716-440-5163

I cannot believe the mess that is Geico Insurance. In a dozen phone calls, literally every rep has told me the other reps you spoke to either told you wrong or did the wrong thing, and the adjuster did the wrong thing. So if my experience is correct and this last representative was right, 11 out of 12 Geico reps and/or adjusters do not know what they're doing. It isn't me saying it- it is their own reps.

My car was hit by a runaway tire when the car was parked outside of a garage. The owner of the vehicle that lost a wheel (he had rotated his tires the day before and apparently forgot to tighten at least one wheel down), was insured with Geico. Since I have had Geico for at least 13 years, I thought it would be easy to get this settled. WRONG!!! It is now about 3 weeks since they assured…

My daughter had a kidney transplant less than 2 years ago and needs help financially. 10 for her auto insurance over the phone with an agent. I left town for 4 days, checked my bank account upon returning and saw where that amount was debited 3 times the same day! That was June 17th!

I’ve called GEICO many times and they continue to tell me the same BS about this unauthorized debit to my account! 20 from my bank account! It’s July 11th and they’re still telling me the same BS! Well, now I’m about to go to my bank and file a complaint and contact the attorney generals office and the BBB!

I have 4 policies with GEICO and I’m seriously considering switching back to State Farm!

Good day, The storage company is refusing to release my car even though I’m ready to pay my portion. Your office has failed to give them a check even though Geico has adjusters ready and able to do so. Ace storage gave your adjuster a bill last week (they have copies )and now a week later they still have not received payment.

Further more your office has failed to get back to me numerous times and proclaim an overpayment charge (no verification to verify this)not only will I be reporting this to higher ups, consumer affairs but I will continue to seek legal action. A Representative stated a check would be ready at 773 Bergen street when my dad arrive no such check was available, the storage company has spoken up on my behalf due to this poor treatment.

Geico has failed me numerous times…

geico changed my policy while I was in the hospital, I'm going through a separation and they said they had to separate the accounts, they never informed me nor did my autopay continue with the new policy. I finally call to get it straighten out, two days later im involved in a hit and run, the car is drivable, the cops won't come on seen anymore if no one is nit hurt!!!!!

now geico is giving hell on fixing my car because I have to prove I was in the accident when the policy was active, REALLY!!!!!!! they screwed me so bad, the adjuster even said that it was a new accident, its been almost two weeks and they are giving me the run around.

they tell me today, they just started looking into it, mind you the accident was on the 29th of last month

Our specialty delivery

I went online 6/16/2019 to request an auto insurance quote with GEICO. The quote was resonable but I had to provide my payment information which I was told would provide a more accurate account of my driving history and that nothing would be charged on my card till I was notified by Geico of the final determination on my quote.

I was told I would be notified by email. The quote I requested was for a vehicle I was considering to purchase. I did not own the vehicle as was requesting a quote on. The next day when I checked my email, to my surprise, were proof of insurance documents welcoming me to GEICO along with a receipt for a $780 payment charged to my debit card on 6/16/2019.

I immediately went online to cancel the policy. Mainly because I don’t even own the vehicle they are insuring…

Auto debited my bank account for 600.00 without my permission only will refund one half of the money because they want me paid AHEAD a month. Tried to talk to two different agents and they would not help me after being a customer since 1991. I canceled my auto policy and will be actively searching for another policy this evening.

Ive a had a policy in excess of three years never filed a claim never asked for more than fairness recently had financial hard ship and my policy cancelled when I called to reinstate my policy 20 days later i was treated like a delinquent and told that its company policy that if I want reinstate I need to pay into 6 month policy in advance. how is that fair?

Ive paid this company thousands and this the customer service youre proud there has to be a betrer solution than this please direct me to the person that can help that would show good customer apreciation and proper service

On March 28, 2019 my son had a car accident in McClean, Virginia under the Fairfax County. On April 10, 2019, Kevin Velasquez, a Geico Agent declared my 2018 BMW 5 Series has been declared total loss. We were told by this same Geico Agent enable to process the claim it has to go court proceedings which happen on June 24, 2019.

The same Geico agent, Kevin Velasquez that we to wait for two weeks after the court proceeding. I made of a follow up on my claim enable for me to get my own transportation.

However, on June 28, I left voice message to Ms Elizabeth Jackson who handles all the claims for Northern Virginia. After all these information and effort done, we feel like we're being held hostage by the Fairfax County Police who is holding the damage car in their impoundment lot.

These…

Poor customer service poor communication ..the worst experiences cause Great Depression

Homeowners policy cancelled due to timing to get specific details via underwriters, no coperation from agent or underwriter, even contractor was unsure of defects . Now dealing with nearly impossible task of obtaining a new pplicy from another ins. Company.

on 5-29-2019. Very rude. Lied to. Giving us the run around on the medical bills for our duaghters. I hit a deer head on going45- 50 miles. Totaled the vechile. My girl's was taken to the hospital and treated on 5-30-2019, then taken back a few days later because of the pain they said they were having.

Then i took them back again on 6-17-2019. Because they were still hurting and was no better. Imturned in all medical records and bills. Payments were sent out on the 17, 21,24. Then they cancel payments with not notification. Said that their medical bills and records need further investigation because of excessive medical treatment.

For goodness sake these are children, ages 6,11,12,13.. they have the right for medical treatment. We have the right to be treated with respect and our…

I have two cars; however, my daughter drives one of my cars (Toyota/Solara) occasionally. My daughter was a student at North Carolina A&T for a total of 4 years. In her last 3 months of school, Geico forced me to change my car insurance from Georgia to North Carolina.

They stated they sent me notices by mail/email to inform me the Toyota car would be dropped from the policy.

However, I did not receive any notices by mail; and, the notice received by email had in the submit line "A Notice about your policy”, which was very general. Geico never confirmed the location of the car; however, they assumed the car was in North Carolina on a full-time basis.

There was not verbiage of “Cancellation” of policy or any indication of “Cancellation”. In Feb 2019, I contacted Geico and they insisted I…

I filed a claim on June 6 and was notified it was a total loss. I was given a rental car however I was notified that today is the last day they will pay. On top of them not paying what my car is worth and me having to come out of pocket for the balance if my loan I now have to pay for a rental until I find a replacement vehicle.

I tried speaking to my adjuster about both concerns and was told it’s basically my problem and just to add the difference onto my new loan. They gave me a car for 7 days, I have 4 children in travel ball and had a scheduled tournament last weekend and couldn’t look for a car.

We work all week and planned to go this weekend. The adjuster wouldn’t even extend the rental through the weekend. He said “well you can get a smaller, cheaper rental and it shouldn’t be…

I have been waiting for days for an insurance adjuster to contact me I have called every day since Friday . Saturday they said he would call, Sunday they said he doesn’t work (how nice I do) today I called 3 hours ago bc my husbands car was totaled and we have a loaner car and

are waiting for the check to clear to get a new used car for my husband . I have had the worst experience with your company when I have been paying tens of thousands of dollars for about 15 years to you and I finally need your help since my husband was in a hit and

run accident he was the victim and his car was totaled. You take my money easily but when I need you you can’t be reached!!!!!!!

My complaint is bad customer service with a agent Ricky Johnston in New Orleans. We had a meeting set up today for 8:00am June 10 2019 . Ms Johnston called at 8:00 the time of the meeting. I called off work to meet with her at this time and she’s a no show due to her computer issues I don’t have time for this I’m missing out on money due to here careless and unprofessional act.

I tried to tell her my situation but she can careless I guess she the only person with a job . I’m very shocked to see a big company like this not acting in good faith. She need some other kind of training with others time

I had an auto policy that canceled on May 27, retro- is what Geico representative stated. When I spoke with someone on May 31st and asked was my policy cancel they said NO. So I made the payment thinking my policy was active and it wasn't.

Geico want to refund me $35 of that money to start another policy that I thought was active. Ive spoken to 4 representative and they tried to play with my intelligence. I'm being penalized for they lack of "on the same page".

Geico needs to fix the update policy on each computer end and stop trying to penalize policy for them not having correct information. Now I'm without the same insurance they are trying to get me to repurchase.

Hello I was hit by one of geico drivers I was just comin down the road and guy just flys out his driveway I had a witness and the people across the street has video I have called and gave them all the information I can get no one his came and looked at my car I been callin everyday no one returning my calls I really feel like I’m been screwed by geico I wish somebody can look into this I have called management I’m not gettn anywhere please help me I’m a single parent I’m out of work I can’t afford this I just want what’s right my car fixed please help geico

I AM A CUSTOMER 10+ YEARS, NEVER A PAY OUT I am waiting more than 10 days for an adjuster to complete my case and cut me a check no response by text via supervisor, no response NO WAY TO CONTACT COMPLETE STONEWALLING. NO way to escalate Geico is unprofessional and CHEAP. I WILL CANCEL AS soon as I get RIGHTFULLY PAID.

Re: Claim Harrament , if you refuse to get your car repaired at Geico Express

Dear MR CEO GEICO

Regarding Policy " 2011297959

I am being harassed , as i refuse to get my car repaired at Geico Express , for possible Bribery , which adjuster and Supervisor get .

My Repair is underestimated and part is neglected . When I complained the supervisor on 05/23/2019 , It is further harassed by Delaying and Neglecting the Call . This is alarming for all the insured .

I would like CEO to Investigate this matter and take appropriate action against the corrupt Workers at Geico .

Best wishes

Your underwriting department Mitchell is very discourteous to its customers. I have been a customer for 3 years now and he will not let me re add a person to the policy because of address status. I am formed him that the person has currently moved to my address to please this policy.

I think as long as I'm paying my policy and there's no issues with my policy then I should have whoever I want on my policy. So please make your edit ations to my account

I had my automobile insurance with Geico and was pleased with their service until I lost my car due to a problem with my lender US Bank. They sent me month after month my bill saying I owed $0.00 - thought this was strange but decided they were only trying to help an elderly lady. I took advantage of this for several months but also paid them sometimes.

I wrote them a letter explaining my situation that for the particular month when I had to buy new tag for over $100.00 and minor cost of inspection. I asked if they would work with me for this month and then would be no problem each month going forward. I received no response thus figured they were okay with this arrangement. One day I went out to the parking lot at my apartment complex and my car was GONE! I contacted US Bank and they…

Had a minor accident on April 2, 2019. As of May 6, 2019 There has been no resolution and no repair. As both cars were insured by GEICO there appears to be a question of fault. Two claims adjusters stated I had no fault, The claims adjuster for the other cars insists that I had 30% fault.

Bear in mind the other car recklessly crossed traffic in the middle of the street into oncoming traffic. Almost three weeks ago I was told this had to discussed at a round-table. This has not happened. I asked for the telephone of a Supervisor.

I was given the wrong numbers. Now NOW NO ONE answers my phone calls or emails. My insurance expires at the end of this month and I will not be renewing with GEICO.

I was talking to a rep named Rick with employee number 130260; he was being very nasty since I begun to explain my concern and he would try to sound as if I would be asking a rhetorical question as I would explain myself, little did he know is that I myself am in the insurance field. I just happened to be insured for auto with Geico at the moment (reconsidering it at this point).

Rick was not trying to solve my problems instead he sounded very annoyed. He ended my conversation by hanging up on me. So much for customer service.

I'm paying for a service I'm not getting.

My husband called customer service and requested to speak with someone in Spanish. The CSR replied back that there's no CSR in Spanish at Geico. I guess then all Spanish speaking people are throwing their money away, since when they require assistance with their insurance, there's no one to assist in Spanish.

What kind of crap is that. I've been a customer with Geico for 10 years and now, done with them. I say Hispanics should withdraw their business from a company that doesn't service in Spanish.

I went into a ditch on some ice in Granite Falls Washington. It took Geico 2 weeks to get it towed and I had to get it towed with $500 cash to Dick's Towing.. they are an evil evil big Corporation who just give you the runaround when you try to file a claim

I had a 11:40 am appointment at Cox Chevrolet today to meet a Geico representative to set up repairs to my truck. 00 truck with only 20000 miles he was rude again and said read your policy I asked him for business card with his name he said why I said because I calling Geico and make a complaint he responded by saying I am Geico.

Fortunately The Cox Chevrolet body shop manager was overhearing our conversation and said Mr Boyer I going to put your mind at ease being this truck is like new and the repairs are being made at Chevrolet dealership you will not have a problem with the parts you will get what you are asking for. My wife and I have Geico Insurance for roughly 20 years this is the second claim we made the first one was about 10 years ago at that everything was handled excellent but…

Bad customer services. Get your phone number and no one call back. Do not try to help customer (me)?

I am unsatisfied with service

In November I was in a car accident caused by, by a Geico customer, the service of getting my car taken care of was great, but I had one of your representatives, contact me and said that she was in Marshall TX and was coming thru Longview and that she had a check for me, she ask me to meet her on the corner of 80 and

Eastman rd at the Exxon, as it was raining she was inside when i got there. She presented me a check for $750, i asked what it was for... she said it was PIP, I then told her I was going thru the Therapy my Lawyer recommended and would it affect anything if I should get a settlement.

She quickly reassured me that this check has nothing to do with that, that the legal part was separate.... so i took the check.. moving one month forward... i contacted the law firm to see where…

On January 6, 2018. My car was legal park on the side of the road in Sussex, NJ 07461. One of your drivers hit my car and my car was a total lost and couldn't be repaired. I had to faxed the adjuster a police report of the accident and then I had to keep calling them in order to get my check for my car that was a total lost.

I was getting the run around for at least two weeks. I know I deserve primitive damage for the pain that I suffer for the lost of my car. I can be reached on my cell phone number is 252-741-0702.

I would like a respond as soon as possible. Thanks and have a blessed day.

I was rear ended by a fifteen year old that had a provisional driving permit in September of 2018. I had full coverage, but no rental car insurance. The Gieco body shop in Tracy California had my car for over two weeks.

I had to rent the rental car. Milisa Suarez, my claims adjuster told me that after the car is repaired I should submit the rental car receipt to to the other parties insurance company for re-imbursement. 00. A. for the other party.

, I did that and waited another month but received nothing, not even a phone call. So, I CALLED BACK THE OTHER PARTIES INSURANCE CARRIER and talked tio another Rep. He told me to fax the receipts again, so I did.

To date I received nothing. 00!

I wanted to save money so I contacted Geico for a quote. 00 per month so I accepted. I filled all the paperwork and also listed a fender/bender my friend had with my car over 3 years ago. 00 per month because of that accident.

I still agreed to the price and signed the contract. Policy went into effect 1/1/19 and Geico send a letter to my previous insurance carrier to cancel my policy with them and proceed with Geico. 00 per month !!!!! I was shocked, that is $200 more than their original quote.

I asked why and she didn't know. I asked to speak to the branch manager since I was so upset. After holding for 20 minutes, A man came on the phone. I asked him if he was the branch manager and he said no, just a supervisor !!

I explained the situation to him and he (supervisor) says that $200…