General Motors

My check engine light came on my car in February. As a result, I took my car to Carl Black Chevrolet. They ran diagnostics and stated that my fuel rails and the catalytic converter were bad. I have no idea what repairs were needed but I trusted the mechanics at Carl Black.

The fuel rails and the catalytic converter were replaced and less than a 10 mile drive after leaving the dealership... the issue came back! I was upset, but confident that Carl Black Chevrolet would be able to resolve the issue.

This happened about 5 or 6 times.... As a result, the dealership consulted GM specialist and the specialist recommended that they start from the beginning twice! So after several escalations to General motors... many lost subscriptions (XM radio, onstar, Mister Car Wash, uber rides, long wait…

I am having a problem with my 2015 chevy spark jerking and not getting to speed. I brought it to the local dealership and they said that there was a software update that was done that does not allow the vehicle to go in long-range.

I am still under my powertrain. I previously took it to another mechanic who said that it was the transmission and to bring it to chevy so they could fix it. But your service dept is saying that is just the way it is going to drive and it does not feel safe the way it is acting.

I contacted Chevy corporate and they opened a case. I spoke to a person named Michelle who was handling the claim. All she kept saying over and over was they didn't find anything wrong and when I tried to explain she would say same thing again.

She told me I could take it to another…

Stop the nanny state crap. I have to regularly look down from the highway to press the screen delete which is telling me to keep my eyes on the road. Hope the government mandated this travesty, as I thought GM executives had better sense.

Iam all for safety, but this going way too far. By the way, when I have to let my car overrule my commands, I will be going back 25-40 years, buy a car which lets you drive. I own two late model GM products and have owned GM cars/trucks since 1961. I own several computers.

They have a habit of failure. So will your computer driven cars/trucks. Boeing Aircraft is in a pickle over their computers right now. Bill Haston, McMinnville, Tn 37110

The clear coat on my 2017 Chevrolet Silverado is peeling off in 3 separate spots on the hood. , New Jersey. My truck is still under warranty. When I took truck in, I was informed that it was not covered because there were chips where clear coat was coming off.

I told the service person that all vehicles on the highway have small chips but the clear coat is not supposed to peel off. I have purchased 9 new vehicles at Bennett Chevrolet over the past 30 years and always had excellent service.

Any advice regarding this situation is appreciated.

I’m writing to ask for your assistance regarding my wife’s 2011 Equinox.

In summary: we were having lots of issues with it early on: stalling out randomly, clunky timing chain, cam actuator etc. There were a bunch of recalls, the most recent on being the oil consumption back in 2015 I believe. It was burning oil at an alarming rate, so we had Murray do the piston and ring swap out and we were assured us the problem was fixed. Just a month ago, I was checking the oil not long after it was changed; maybe 1,000 km or so later, and the dipstick was bone dry. I thought maybe I got ripped off at Mr.Lube (we usually do all our oil changes at Murray but we were out of town and it was due) so I bought a 5L jug of premium synthetic oil from Costco to top it up. I checked it again a week later and…

I send it to: CAR ZONE - your approved dealer in Vellore city- Tamil nadu State ,India. This is absolutely gross deficiency of service. A busy practising lawyer like me of 72 years of age how can I come up my work with this enormous delay with your technical staff.

Pl enquire this and give me what type of compensation you will give me. I have incurred a taxi charges of IRS 2 90 00 ie in american filler roughly 3000dollers for me Samuel abraham Advocate No 23 ,First Main Road ,Phase One Guruthoppu ,Sathya chat ,Vellore 632009 ,Tamil nadu State ,India

Earn Customers for life , What a crock ! com/general-motors-corporation-b102043 Your Own site shows what you think about Customer Service ! GM had a Chance to keep many LOYAL CUSTOMERS ( including my Family ) For GM to even Attempt to use that MOTTO I call you out on it !

I had been loyal to GM my entire life and my Father In Law worked there over 40 yrs . I bought a GMC Sierra Denali , that at just over 32,000 miles Front AWD went out , EXTENDED Warranty was expiring so Gm made me paid some of the Cost and I got hit for over a Grand .

( My Denali has been treated like a Luxury Vehicle ) , I now only have 36,000 and to fix the other stuff that is basically defective they said I'd have to pay between 4 to 5 grand more ! Bad enough what a Denali Cost , but the solution as far as for help…

I bought the truck and never put a cd in the player . I had some give me two brand new cds to listen to and the player doesn’t work . The truck only has 40127 on it and I took it to the dealership just after the 36000 mark and they said I would have to buy a new player.

The CD player has never been used by me at all . I would like to fix it but I don’t see why I should $300 to fix it. It’s a new truck. Phone # is 9313196297

Since purchasing my 2015 Cadillac last year I felt like the lighting was poor. I am a senior citizen and thought it was my eyesight. When my son was visiting this weekend and drove my car he told me my headlights are not functioning properly.

When investigating we noticed condensation on the passenger headlight. We brought the car to the dealer who informed us this was a problem with this vehicle and to notify GM. I did so and was told that a letter was sent regarding the issue.

I NEVER received any letter. If I had I certainly would have acted on it since I was having a hard time seeing at night. I was told by the GM customer service dept that the window of opportunity to fix this ended on June 22,2019 and a letter was sent to me in March.

So it seems the letter was sent once with a…

27,000 miles. I was told its not covered. Was going to purchase another SS. GM warranty NOGOOD.

My 2006 HHR has been indicating that there is a power steering failure. I looked this up on the internet a d found that there is a recall, but I have not received notification. What do I do to resolve this.

My 2018 Chevy Trax has been sitting at Yemm Chevrolet since July 5th after a recall letter I received for the control arm . I was given a loaner car to drive until the part arrived . Every time I call I am given a bunch of bull about why the part isn't here and that my Trax is too dangerous to drive.

If you're going to have a recall, then why the hell don't the dealers have the parts to fix the problem. I am so fed up with the run-around I am getting. Please get your problem fixed now!!

I bought a 2014 Buick Verano didn't even have 40,000 miles bought in late August 2017 the AC compressor stopped working a few months later the side detection system stopped working. 00 which I simply could not afford to pay.

Contacted corporate office because I felt like the car had defective parts didn't make any sense that all this would happen to a fairly new car with low mileage. They pretty much laughed in my face. so I will NEVER purchase a Buick EVER again.

Have continued to have problems with but I am going to try and get something else soon. Never buy Buick cars.

I have a 2017 Cruze that I lease yes it has high mileage which I am probably going to have to purchase me and my husband have purchased a lot of Chevy cars over the years and my husband is a retired GM worker I have contacted an attorney bc this is the worst car ever and I don’t understand how you can do a former employee of like this when you give an upper class employee a new car every year all I want is another car and

not have to pay the over mileage I am 82 my husband is 87 I hoping it is something you can do to help us out Tyank you Ann Ridgell

On July 9, 2018 I purchased a used Chevy Traverse. Everything was going fine until the timing chain stretched On March 28, 2019. I took it to AAA to have it looked at, they said the could not do anything that I need to take it to a dealer. While at AAA I asked them to service the AC because I drive for Uber and Lyft during spring and summer so I wanted to get it out of the way. They recharged the AC, tested it and the AC was great, no problems. I have documentation of the transaction.

I then took it to Chevrolet Autonation in Laurel, MD to have the timing chain repaired. It was March 29, 2019. It took a week but they repaired it. It was an expensive repair but It had to be repaired $2861. I took the car home and noticed my AC was not working well. So on April 15, 2019 I took it back…

ATTENTION: Anyone who could help me

General Motors, you really need to see what is happening at the customer level....

Remember: COMPANIES BUILD FROM THE TOP DOWN

AND COLLAPSE FROM THE BOTTOM UP

And if you read my letter and the string of chats below,

you will see how your customer service foundation is collapsing

Case # 9-5347483826

Subject: Very Frustrated and Disgusted Service Customer

Attention: whoever can help me…

I will start with a question to you… How would you feel if your car was at the dealer 3 MONTHS getting repaired?

Well please help me…

My 2015 Corvette Z06 had a problem with the rear wheel coming lose and dislodging the ball joint, axle and rear end.

This happened on April 15th and now it is at the dealer for final assembly and I find out that it’s delayed…

i have been a loyal chevy customer since the 1990's. i have purchased 2-3 cars and 7 or so pick ups and suburbans. the late 1990's and the early 2000's were good products. my 2005 pickup went 250000 miles and i loved that truck.

but every truck i bought since have had lots of problems. you compensated me a little when i bitched enough about my out of pocket expense($12000-15000) on my 2009 hunk of shit truck, so i bought another one. 2012 i think..

still had my issues with the dealer not fixing things properly many times in and out of the shop(ryan chevy Buffalo, MN) I will never buy or service my vehicle at that shop ever, bad, poor, or just don't care. hard to say very dissatisfied with them.

my new truck is 2017 LT its nice but it continues to go into the shop. last week emissions…

Looked at the suggested site. Saw it prior he purchasing my Colorado WT. 5-liter four-cylinder engine and two-wheel drive. Since taking delivery I have had what I call a problem with my 6 speed. Harsh vibration in third gear. I have been told that it is normal by a service manager who admitted that he had not driven one.

drive another one and compare. No one is willing to make one available for comparison. Senior advisor then said case closed. Other problems with truck. Cruise control revs up as high as 3000 rpm after disengaging by depressing clutch and putting shifter in neutral.

I was told that this was not a…

Felix Chevrolet of downtown Los Angeles 3339 S. Figueroa St Los Angeles, Ca 90007

Service Manager Service Advisor Carlo B

Service Order for Buick Lacrosse 4/19/2019 order# 575136 customer# 307552 have been trying to settle this sence 4/15/2019 still open and active problems

I have had an open case regarding my 2019 Chevy Equinox Redline Edition since 5/13/29. "Jenny" (the rep handling my case) has not been very helpful. I have asked for a manager/supervisor on several occasions, of which she has yet provide a way to reach them and failed to respond to my request of having a manager or supervisor contact me.

I would like to speak with "Jenny's" (Chevrolet Customer Assistance, Tier 2) supervisor. My initial complaint was filed on 5/13/19 and have now had many conversations with Jenny, and multiple times I have had to call days in a row before being able to make contact with her.

I sent an initial certified letter to an address she confirmed (after she made it difficult to provide me an address, discouraging me from sending a letter), of which was received by GM…

I have been a GM customer for over 40 years. Most cars were Chevrolets at Bell Motor Companr in Leonardtown Md. Sevice was excellent. Salesmen were honest and fair. If there was a problem they fixed it. Well now it is Winegardeners.

When we bought a Spark for my wife , a nice young man took care of us and had the car delivered from another dealership. Then the SALESMAN took over. The price went up 4,000. He was condescending in his manner and did not make a good impression.

Since the car was there and it was the model we wanted, we reluctantly bought it . Today someone hit the car and did some minor damage. We called to schedule an estimate . We were told they had no body shop.

One of the reasons for the purchase, was we expected full service . No more! We may have been customers…

I gotten a letter from General motor about my 2015 suburban truck. The letter stated there been problem with brake pedal. I had been having that problem already when I bought my truck may of last year in November the same year I taken my Dale Earnhardt Chevrolet to have my brake check I was having problem the brake pedal is hard to push like truck wouldn’t stop.

00 for that when the letter stated for me to take my truck to any GMC dealers ship and the cost of the parts and labor I will not be charged . I drop my truck off on 5/13/2019 they kept my truck for a day .

my cell number is 850 210-4882! Thank you!

Over charged for a service repair that was not fixed.

3L that is being replaced at around 123115 miles. I have taken care of the truck. The problem is I'm replacing the engine now, and will have to replace the engine again due to the LH6 with the active fuel management system.

Is there an engine that can go into this truck that is not trash and doesn't have the AFMS in it. As a long time GMC fan please don't make your product cheap. My problem is simple why pay almost 8,000 dollars for an engine that will destroy itself around 95000 to 100000 miles.

I bought a 2018 chevy tahoe in Dec 2018 and its been in the shop for 5 weeks- it was bought at Friendly Chevrolet in Dallas TX and they are saying Gm does not know how to fix it- apparently there's an issue with the software so I'm paying for a vehicle that's sitting on their lot!: Not a happy customer

Purchased a new 2500 crew cab Silverado ltz first week of May went on a trip Mother's Day weekend and the left front tire separated at 525 miles went approximately 60miles further after putting the spare on left front and developed a severe vibration in the rear ,took it to the dealer Cheap Chevrolet the next day said they didn't see anything wrong with rear tires but I insisted on a road force balance on the remaining tires would only do the rear tires there are knots on all tires and

all have the same date code except for one still waiting on a solution for the problem I obviously can't deal with Cheap tried switching dealers to no avail have had to cancel several camping trips because it is unsafe any help would be appreciated, case number 9-5240232944

I purchased a 2019 LD Silverado in Late April or Early May. On the window of the my Truck it states 6 sense but for some reason it was took off of the Truck and we were not told .

My wife figured it out and she called the Salesman to let him know and she was advised to bring the Truck back on the following Tuesday. When she arrived that salesman was off and she was told to talk to another salesman and he stated that they didn't have any 6Th sense available.

I have called the Salesman Texted him and still haven't received any response. I signed forms stating that nothing was took off of the Truck. The Dealer Earnhardt Chevrolet is located in Chandler Arizona. I had purchased a 2014 Silverado there when it was under Thoroughbred Chevrolet and I was treated 1st class.

Something needs to be…

Dealer unable to locate discontinued parts to repair problem for my 2005 Buick Lacrosse - need shift cables, upper and lower GM # 15873760 and 15873759. Can anyone help me?

not my fault the key didn't pick up code...

Hello,

I am an experience salesperson for the GM Brand. I decided to pursue a personal business venture that centered around my vehicle. GM's Chevrolet has introduced a Blazer RS which supports my needs fully before adding the necessary aftermarket additions.

More specifically, I desired to work as a licensed security officer who's company provides constant on-site presence. Which meant, that other than the high profile work details which would require the rugged capabilities of the vehicle to operate in mountainous and undeveloped terrain, me and my co-operatives were to 'work out of our vehicles,' as to be able to be constantly on site. Our "lodging" would be in our Blazers. The vehicle supported our ability to do this, and also have an 'equipment bay,' as well.

Enter Andean Chevrolet…

I can not even give one star that is beyond high, I bought a brand new 2019 Terrain with 2 miles on it traded my paid off Equinox LTZ. April 20,2019 Not even 1,600 miles or a month of having the vehicle the transmission blew.

On May 16,2019 Than GM financial said I did not make my payment for May. When it shows on my GM financial account the payment was processed May 12, 2019. I was bounced around on the phone for over 2 hours.

Was told they could not do anything about it. I have not had possession of the vehicle since the tow company took it back.

Lastly I get a person from India who can barley speak English assisting me here over in America. How funny is that when they just laid off and let go of all their American Employees. This company has become a joke my entire family has worked for…

I am having problems with a GM Dealership in Boardman, Ohio. I have a final meeting on Tuesday morning, May 21. If I continue to get the run-around with them, to whom do I file a complaint ? I had to haggle over a monthly lease rate. I hate these games.

Then I agreed to a vehicle I was told was in stock, then would be ready to drive off the lot in an hour. Then I'm told it was already sold. Then I'm told they can't find another one. Ridiculous !!!

they are pulling a fast one on me saying they didn't know I had an AWD and trying to give me a Front Wheel Drive instead. I need to file a complaint. So please let me know the procedure.

We took our 2012 GMC Terrain to Todd Wenzel in Davison Michigan they tell us it would take two or three hours to Define the problem they never got back with me.I need my car for work . The service rep tells me he will call me an tell me what the problem is but never dose. This has happen more the once an I'm getting fed up with it.

I have a2019 cad xt4 theatre is a problem with the seem to turn on and off the ac or heat this will the 3 time I am going to briening it in to cad Maury cad

I Got Duped at Ray Laethem GMC 17677 Mack Avenue Grosse Pointe MI 48224

I received a letter from Ray Laethem with an offer to pay off The rest of my lease of 3 months if I purchase or lease a new car from Ray Laethem. On April 26, 2019, I went to Ray Laethem and I told Bob Hunwick, I have a budget of a payment not to exceed $250.00 a month for a Lease. We talked about 2 different cars the Buick and the Terrain. The Buick was way out of my price range and the Terrain has different models. The model that we settled on was the one with the safety package. I took a Terrain for a test drive and I liked it except for the color because I wanted a Black Terrain so we made a deal and Bob Hunwick was so happy for me in my selection and he explained a little about the safety package and said that…

To Whom it Concern:

Case # 9-5090299285

My wife's 2016 Equinox is an oil guzzler! My wife and I have been trying to have someone return a call from GM for a long time now. The engine was rebuilt once. This car as never stopped using oil! We have jumped thru all GM's hoop twice now! Rhinelander GM said for us to contact GM and let the know the oil consumption test is done again. My wife and I have emailed, I have called. There has been no return communication's! Funny there was no problem taking our money when purchased, You don't stand behind your product or workmanship afterwards!

715-216-0855 dcurran@antigoschools.org

Dave and Gail Curran

I bought a new 2013 Silverado and at 58,000 it had a bearing going out the dealership said they didnt know when it would go but they would sell me a 2014 siiverado and it was suppose to be a certified used truck but it had electrical problems so they gave us our money back IF we bought a new truck, which we did now this truck is a 2018 and

it has a noise coming from under the dash , which I recorded because the service manager cant hear it so when I took it into the dealership which is Firelands Chevrolet Norwalk,Ohio they listeened to it and laughed and said it sounded like Chewpaka under my dash .

i JUST WISH i COULD GET MY MONEY BACK A BUY A DIFFERENT BRAND.. My whole family buys GM because of me and now a couple have gone to Ford and Chrysler ...

I received a letter of a recall for the passenger airbag in my 2007 Saturn Sky Redline. I took the automobile to the assigned dealership, Pine Belt Chevrolet of Lakewood, 1088 Rt. 88, Lakewood, NJ 08701. My car was returned to me with a symbol of the airbag on my dashboard as soon as I turn the car on (It was not there prior to taking it to the dealership) and it does not go off.

Also, the words Service Air Bag comes on, and that too was not there prior. I brought this to the attention of the person that I dealt with at the dealership, and all he can say, there's something else wrong.

How is that possible when I didn't have that problem to begin with. Please Help!

I have a 2014 chevy Silverado my condenser for my AC went out $1200 for repair I see that there is a lot of chevys with the same problem looks like to me this should be covered by a recall. with all the complaints if the condenser is defective in these trucks

I have a 2016 Chevy Silverado C1500 VN#3GCPCREC2GG297999. I have to replace the transmission according to Rick Hendrick's Chevrolet here in Buford, Ga with low miles on it. My company is Water Works and I have purchased nothing but Silverado's and this is my 9th one with mostly no problems, at least nothing as expensive as replacing the transmission.

I want to see what can be done for such a dedicated Chevy trucks users for so many years. They have been very good work trucks putting many miles on them with little problems.

Please se what can be done and thank you for your time and consideration to this urgent matter. My truck is out of use for now.

Kevin McNamara-Owner Water Works Pressure Washing Company 770.714.7283

I have 2 complaints regarding the Champion Chevrolet Dealership in Howell, MI. The first one is the service department. We had taken my daughter's car in because of an electrical issue. They replaced a solenoid and another part not required for electrical issues and charged us $1,200. Two days later same issue. Brought it back in and they fixed the same solenoid for no charge. Two days later same issue. On our third trip back to the dealership they finally said it could be the battery. We took it home and replaced the battery ourselves for $150 and haven't had a problem since.

The body shop. Took the vehicle for repair after being hit in a parking lot. Had we not already had the estimate before the electrical issues would have never went there. Were told they would contact us when we…

You Guys Fired Me Because I’m Young Black With Tattoo’s With Dread Locks , I Did Nothing Wrong For You Guys To Fired Me I Was innocent In The Situation And Harass After I Told The Supervisor’s About The Guy Getting Mad At Me And Snapping On Me About A Broom , You Guys Didn’t Even Talk To Me About The Situation , You Guys Just Automatically Thought I Was The Aggressor And

Fired Me And Not The Guy Who Snapped On Me & The Girl Who Harass Me After The Situation Was Brought To The Supervisor’s And Handled , It’s Okay I’m Taking This To Court And I’m Going To Sue Leadec & GM Because It’s A Lot Of Under The Table Stuff Going On With Leadec And The Company Treats People Like Animals , And Cheryl knew All This Stuff Was Going On With Leadec Before She Even Interview Me She Knew That Leadec Was A…

Shame on General Motors when they know they have a defect that causes catastrophic damage in the amount of over $12,000 on a pick up only two months out of warranty and 77,000 miles and do nothing about it. Putting people’s lives in danger by stranding them in the Arizona desert pulling a fifth wheel with no way to get help.

Then on top of that the vehicle is towed by GM request to local dealer in Arizona where we are overcharged with overlapping labor so our extended warranty won’t cover all the charges. Went to local dealer when we got home and they verified the overlapping labor charges.

We called dealer in Arizona and they refused to call back to resolve issue. The representative we spoke with at GM refused to help us, take any responsibility for the defect or the bill at all. It…

Quirk gmc in Manchester leads the pack. Just please let it be known I came up 3000 over their internet special price nobody will get and still left empty handed. I have bought 3 new sieras and a demo Silverado back in 97.

I went in to purchase and drive home today, not just shopping. Thanks for listening. I don't like fords,nobody likes dodges,I wanted to stay brand loyal with gmc , maybe ill go look at Toyotas I hear they are selling well.

for many years 2015 i had a incident with my 2012 silverado pick up truck it had continuous transmission problems and then after taking the truck into the shop several times finally i had a catastrophic failure at 123,000 mi, and truck barley out of warranty and with my service record Buff Whelan worked with me on a new truck, talking me into a much heavier duty.

At that time i purchased a 2015 silverado 2500/HD with a diesel motor LOVE the truck, had a few recalls a couple of problems hear and there mostly emissions problems DEF tank repast at least (2) times injector for after burn? 00 in February of this year. OK...

Now yesterday 4/9/19 truck wouldn't start had towed to Buff Whelan left over night. 00 and two to three weeks to complete. I am NOT HAPPY with truck NOW!!! i have always…

April 8, 2019 Kori Matherne 817 S. Fashion Blvd. Mr. Joe Jacuzzi Hahnville, La 70057 Executive Director, Brand and Product Communications (504) 251-3014 General Motors Corporation kmsm24@gmail.com Consumer Complaint Division

P.O. Box 33136 Detroit, MI 48323-5136

Dear Mr. Jacuzzi, Re: Complaint #8-4882185678 #9-5105563512

On July 3, 2015, I purchased a 2015 Chevrolet Tahoe LT (VIN# 1GNSCBKC6FR727366) from Best Chevrolet located at 2600 Veterans Memorial Blvd, Kenner, LA 70062. Unfortunately, the vehicle has been a huge disappointment and unsatisfactory ever since for a few reasons. The first issue has been water leaking in the vehicle on the passenger side. The leak was first noticed in 2017 while the vehicle was still under the manufacturer’s 36,000/3yr warranty. The issue was obviously…

My 2016 Chevrolet trax is leaking I took it to performance motors Elkins Wv They replaced the windshield Took my soaked carpet out & dried it did a very poor job putting carpet back in It rained my carpet got soaked again not a little wet but soaking wet Took it back to garage the said they sealed the windshield and in that process they messed up the strips on top of my car So today back to the garage for the strips to be fixed In the mean time it has rained & once again my carpet is soaked so

they are suppose to try to fix it again & do something with my carpet I think I should have new carpet put in as this carpet looks awful & I would like my leak fixed I bought a new vehicle and did not expect this much trouble & such poor Pamela Gifford Elkins West Virginia

I drive a Cadillac ATS. the car was purchased from Tom Peacock in October of 2014 it was a demo with about 4000 miles. So I am thinking still a new car and now with only 73000 miles I have had to put 1800 dollards worth of work into the car.

so at this point I would never receommend Tom Peacock to anyone the Manager over the Service department is not one that should be in that capacity because he is all about the dollar and not the customer service.

bought car at carl cannon.after purchase seen on window sticker was charged for pin striping .car has no pin striping.have e mailed salesman several times with no response.have e mailed customer service rep several times with no response. have e mailed dealer contact e mail with no response.is this how chevy does buisness

I purchased my car brand new in April of 2017 at the Chevy dealer in Elk Grove, CA. I have had nothing but problems with my vehicle. I have had to take it into the dealer multiple times due to my check engine light coming on and many "software updates" so they say.

I purchased this vehicle so I can have a reliable car and feel safe at this moment I feel very unsafe driving. I have two daughters that I have to drive around to school, practice and many games in which we have to travel out of town.

Purchasing this vehicle was was a mistake because it has caused nothing but headaches, my fear is that this is going to continue and again I don't feel that I have a safe reliable car. My car has shut completely off at a stop sign, my engine light has come on in the middle of me driving with my…