MARIE DURHAM
In Jan, 2019, I bought a new Buick Encore Sport Touring car. It is a 2018 model. At 507 miles, it lurched forward on a highway and when I got home it screeched into my garage which filled with smoke.
I had it towed to VERA Buick and they gave it back to me. A few days later, at 546 miles the same thing happened on a highway and I made it to VERA again. They returned it to me and at 1955 miles the same thing happened on a highway.
VERA kept the car eleven days and said it was fine. OnStar notified me each time this happened and told me to go to a dealer for service. After reaching out to the dealer, ED MORSE SAWGRASS, and to GM CUSTOMER RELATIONS, I was turned down for a replacement car without making a $ 5,800 additional payment.
All I want is the car that I purchased and I do not feel…