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General Motors

3.0
452 complaints

Website

www.gm.com

Address

300 Renaissance Center, Detroit, MI, 48265

Customers express severe frustration with GM vehicles requiring major repairs (transmissions, engines) on relatively new or low-mileage vehicles, warranty denials forcing expensive out-of-pocket costs, and poor dealership communication. Recurring themes include parts on extended backorder, the same problems returning after repairs, and feeling abandoned by both dealers and GM corporate customer service with no resolution or accountability.

Common Issues

35% (158)
warrantyout of pocketwon't cover
30% (136)
transmissionenginecooling system
25% (113)
dealershipno responserun around
20% (90)
backorderedwaitingno timeline
15% (68)
newlow mileagebrand new

Complaints

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J.J.Sovik

Jul 3, 2019
0

Looked at the suggested site. Saw it prior he purchasing my Colorado WT. 5-liter four-cylinder engine and two-wheel drive. Since taking delivery I have had what I call a problem with my 6 speed. Harsh vibration in third gear. I have been told that it is normal by a service manager who admitted that he had not driven one.

drive another one and compare. No one is willing to make one available for comparison. Senior advisor then said case closed. Other problems with truck. Cruise control revs up as high as 3000 rpm after disengaging by depressing clutch and putting shifter in neutral.

I was told that this was not a…

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Regina Coleman Lucky

Jun 28, 2019
0

Felix Chevrolet of downtown Los Angeles 3339 S. Figueroa St Los Angeles, Ca 90007

Service Manager Service Advisor Carlo B

Service Order for Buick Lacrosse 4/19/2019 order# 575136 customer# 307552 have been trying to settle this sence 4/15/2019 still open and active problems

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Abbey Palmer

Jun 28, 2019
0

I have had an open case regarding my 2019 Chevy Equinox Redline Edition since 5/13/29. "Jenny" (the rep handling my case) has not been very helpful. I have asked for a manager/supervisor on several occasions, of which she has yet provide a way to reach them and failed to respond to my request of having a manager or supervisor contact me.

I would like to speak with "Jenny's" (Chevrolet Customer Assistance, Tier 2) supervisor. My initial complaint was filed on 5/13/19 and have now had many conversations with Jenny, and multiple times I have had to call days in a row before being able to make contact with her.

I sent an initial certified letter to an address she confirmed (after she made it difficult to provide me an address, discouraging me from sending a letter), of which was received by GM…

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Robert L. Wallace

Jun 26, 2019
0

I have been a GM customer for over 40 years. Most cars were Chevrolets at Bell Motor Companr in Leonardtown Md. Sevice was excellent. Salesmen were honest and fair. If there was a problem they fixed it. Well now it is Winegardeners.

When we bought a Spark for my wife , a nice young man took care of us and had the car delivered from another dealership. Then the SALESMAN took over. The price went up 4,000. He was condescending in his manner and did not make a good impression.

Since the car was there and it was the model we wanted, we reluctantly bought it . Today someone hit the car and did some minor damage. We called to schedule an estimate . We were told they had no body shop.

One of the reasons for the purchase, was we expected full service . No more! We may have been customers…

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Francine Butler

Jun 14, 2019
0

I gotten a letter from General motor about my 2015 suburban truck. The letter stated there been problem with brake pedal. I had been having that problem already when I bought my truck may of last year in November the same year I taken my Dale Earnhardt Chevrolet to have my brake check I was having problem the brake pedal is hard to push like truck wouldn’t stop.

00 for that when the letter stated for me to take my truck to any GMC dealers ship and the cost of the parts and labor I will not be charged . I drop my truck off on 5/13/2019 they kept my truck for a day .

my cell number is 850 210-4882! Thank you!

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keith challe

Jun 12, 2019
0

Over charged for a service repair that was not fixed.

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Michael Mihitsch

Jun 11, 2019
0

3L that is being replaced at around 123115 miles. I have taken care of the truck. The problem is I'm replacing the engine now, and will have to replace the engine again due to the LH6 with the active fuel management system.

Is there an engine that can go into this truck that is not trash and doesn't have the AFMS in it. As a long time GMC fan please don't make your product cheap. My problem is simple why pay almost 8,000 dollars for an engine that will destroy itself around 95000 to 100000 miles.

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Connie Alexander

Jun 6, 2019
0

I bought a 2018 chevy tahoe in Dec 2018 and its been in the shop for 5 weeks- it was bought at Friendly Chevrolet in Dallas TX and they are saying Gm does not know how to fix it- apparently there's an issue with the software so I'm paying for a vehicle that's sitting on their lot!: Not a happy customer

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Michael Fultz

Jun 5, 2019
0

Purchased a new 2500 crew cab Silverado ltz first week of May went on a trip Mother's Day weekend and the left front tire separated at 525 miles went approximately 60miles further after putting the spare on left front and developed a severe vibration in the rear ,took it to the dealer Cheap Chevrolet the next day said they didn't see anything wrong with rear tires but I insisted on a road force balance on the remaining tires would only do the rear tires there are knots on all tires and

all have the same date code except for one still waiting on a solution for the problem I obviously can't deal with Cheap tried switching dealers to no avail have had to cancel several camping trips because it is unsafe any help would be appreciated, case number 9-5240232944

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Arthur L. Hamilton

Jun 3, 2019
0

I purchased a 2019 LD Silverado in Late April or Early May. On the window of the my Truck it states 6 sense but for some reason it was took off of the Truck and we were not told .

My wife figured it out and she called the Salesman to let him know and she was advised to bring the Truck back on the following Tuesday. When she arrived that salesman was off and she was told to talk to another salesman and he stated that they didn't have any 6Th sense available.

I have called the Salesman Texted him and still haven't received any response. I signed forms stating that nothing was took off of the Truck. The Dealer Earnhardt Chevrolet is located in Chandler Arizona. I had purchased a 2014 Silverado there when it was under Thoroughbred Chevrolet and I was treated 1st class.

Something needs to be…

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Mary Jane Hickey

Jun 2, 2019
0

Dealer unable to locate discontinued parts to repair problem for my 2005 Buick Lacrosse - need shift cables, upper and lower GM # 15873760 and 15873759. Can anyone help me?

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Betty English

Jun 1, 2019
0

not my fault the key didn't pick up code...

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Gene Barbara

May 27, 2019
0

Hello,

I am an experience salesperson for the GM Brand. I decided to pursue a personal business venture that centered around my vehicle. GM's Chevrolet has introduced a Blazer RS which supports my needs fully before adding the necessary aftermarket additions.

More specifically, I desired to work as a licensed security officer who's company provides constant on-site presence. Which meant, that other than the high profile work details which would require the rugged capabilities of the vehicle to operate in mountainous and undeveloped terrain, me and my co-operatives were to 'work out of our vehicles,' as to be able to be constantly on site. Our "lodging" would be in our Blazers. The vehicle supported our ability to do this, and also have an 'equipment bay,' as well.

Enter Andean Chevrolet…

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Justize

May 24, 2019
0

I can not even give one star that is beyond high, I bought a brand new 2019 Terrain with 2 miles on it traded my paid off Equinox LTZ. April 20,2019 Not even 1,600 miles or a month of having the vehicle the transmission blew.

On May 16,2019 Than GM financial said I did not make my payment for May. When it shows on my GM financial account the payment was processed May 12, 2019. I was bounced around on the phone for over 2 hours.

Was told they could not do anything about it. I have not had possession of the vehicle since the tow company took it back.

Lastly I get a person from India who can barley speak English assisting me here over in America. How funny is that when they just laid off and let go of all their American Employees. This company has become a joke my entire family has worked for…

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David Powers

May 21, 2019
0

I am having problems with a GM Dealership in Boardman, Ohio. I have a final meeting on Tuesday morning, May 21. If I continue to get the run-around with them, to whom do I file a complaint ? I had to haggle over a monthly lease rate. I hate these games.

Then I agreed to a vehicle I was told was in stock, then would be ready to drive off the lot in an hour. Then I'm told it was already sold. Then I'm told they can't find another one. Ridiculous !!!

they are pulling a fast one on me saying they didn't know I had an AWD and trying to give me a Front Wheel Drive instead. I need to file a complaint. So please let me know the procedure.

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Victor J Miller

May 7, 2019
0

We took our 2012 GMC Terrain to Todd Wenzel in Davison Michigan they tell us it would take two or three hours to Define the problem they never got back with me.I need my car for work . The service rep tells me he will call me an tell me what the problem is but never dose. This has happen more the once an I'm getting fed up with it.

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Anthony anemone

May 5, 2019
0

I have a2019 cad xt4 theatre is a problem with the seem to turn on and off the ac or heat this will the 3 time I am going to briening it in to cad Maury cad

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Ann Gatto

May 4, 2019
0

I Got Duped at Ray Laethem GMC 17677 Mack Avenue Grosse Pointe MI 48224

I received a letter from Ray Laethem with an offer to pay off The rest of my lease of 3 months if I purchase or lease a new car from Ray Laethem. On April 26, 2019, I went to Ray Laethem and I told Bob Hunwick, I have a budget of a payment not to exceed $250.00 a month for a Lease. We talked about 2 different cars the Buick and the Terrain. The Buick was way out of my price range and the Terrain has different models. The model that we settled on was the one with the safety package. I took a Terrain for a test drive and I liked it except for the color because I wanted a Black Terrain so we made a deal and Bob Hunwick was so happy for me in my selection and he explained a little about the safety package and said that…

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Dave Curran

May 2, 2019
0

To Whom it Concern:

Case # 9-5090299285

My wife's 2016 Equinox is an oil guzzler! My wife and I have been trying to have someone return a call from GM for a long time now. The engine was rebuilt once. This car as never stopped using oil! We have jumped thru all GM's hoop twice now! Rhinelander GM said for us to contact GM and let the know the oil consumption test is done again. My wife and I have emailed, I have called. There has been no return communication's! Funny there was no problem taking our money when purchased, You don't stand behind your product or workmanship afterwards!

715-216-0855 dcurran@antigoschools.org

Dave and Gail Curran

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Ernest Ross

Apr 26, 2019
0

I bought a new 2013 Silverado and at 58,000 it had a bearing going out the dealership said they didnt know when it would go but they would sell me a 2014 siiverado and it was suppose to be a certified used truck but it had electrical problems so they gave us our money back IF we bought a new truck, which we did now this truck is a 2018 and

it has a noise coming from under the dash , which I recorded because the service manager cant hear it so when I took it into the dealership which is Firelands Chevrolet Norwalk,Ohio they listeened to it and laughed and said it sounded like Chewpaka under my dash .

i JUST WISH i COULD GET MY MONEY BACK A BUY A DIFFERENT BRAND.. My whole family buys GM because of me and now a couple have gone to Ford and Chrysler ...

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Myra Vidal

Apr 25, 2019
0

I received a letter of a recall for the passenger airbag in my 2007 Saturn Sky Redline. I took the automobile to the assigned dealership, Pine Belt Chevrolet of Lakewood, 1088 Rt. 88, Lakewood, NJ 08701. My car was returned to me with a symbol of the airbag on my dashboard as soon as I turn the car on (It was not there prior to taking it to the dealership) and it does not go off.

Also, the words Service Air Bag comes on, and that too was not there prior. I brought this to the attention of the person that I dealt with at the dealership, and all he can say, there's something else wrong.

How is that possible when I didn't have that problem to begin with. Please Help!

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Michael Livelsberger

Apr 20, 2019
0

I have a 2014 chevy Silverado my condenser for my AC went out $1200 for repair I see that there is a lot of chevys with the same problem looks like to me this should be covered by a recall. with all the complaints if the condenser is defective in these trucks

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Kevin McNamara

Apr 20, 2019
0

I have a 2016 Chevy Silverado C1500 VN#3GCPCREC2GG297999. I have to replace the transmission according to Rick Hendrick's Chevrolet here in Buford, Ga with low miles on it. My company is Water Works and I have purchased nothing but Silverado's and this is my 9th one with mostly no problems, at least nothing as expensive as replacing the transmission.

I want to see what can be done for such a dedicated Chevy trucks users for so many years. They have been very good work trucks putting many miles on them with little problems.

Please se what can be done and thank you for your time and consideration to this urgent matter. My truck is out of use for now.

Kevin McNamara-Owner Water Works Pressure Washing Company 770.714.7283

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AL

Apr 19, 2019
0

I have 2 complaints regarding the Champion Chevrolet Dealership in Howell, MI. The first one is the service department. We had taken my daughter's car in because of an electrical issue. They replaced a solenoid and another part not required for electrical issues and charged us $1,200. Two days later same issue. Brought it back in and they fixed the same solenoid for no charge. Two days later same issue. On our third trip back to the dealership they finally said it could be the battery. We took it home and replaced the battery ourselves for $150 and haven't had a problem since.

The body shop. Took the vehicle for repair after being hit in a parking lot. Had we not already had the estimate before the electrical issues would have never went there. Were told they would contact us when we…

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Darrek Alexander

Apr 19, 2019
0

You Guys Fired Me Because I’m Young Black With Tattoo’s With Dread Locks , I Did Nothing Wrong For You Guys To Fired Me I Was innocent In The Situation And Harass After I Told The Supervisor’s About The Guy Getting Mad At Me And Snapping On Me About A Broom , You Guys Didn’t Even Talk To Me About The Situation , You Guys Just Automatically Thought I Was The Aggressor And

Fired Me And Not The Guy Who Snapped On Me & The Girl Who Harass Me After The Situation Was Brought To The Supervisor’s And Handled , It’s Okay I’m Taking This To Court And I’m Going To Sue Leadec & GM Because It’s A Lot Of Under The Table Stuff Going On With Leadec And The Company Treats People Like Animals , And Cheryl knew All This Stuff Was Going On With Leadec Before She Even Interview Me She Knew That Leadec Was A…

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Kathie Phelps

Apr 18, 2019
0

Shame on General Motors when they know they have a defect that causes catastrophic damage in the amount of over $12,000 on a pick up only two months out of warranty and 77,000 miles and do nothing about it. Putting people’s lives in danger by stranding them in the Arizona desert pulling a fifth wheel with no way to get help.

Then on top of that the vehicle is towed by GM request to local dealer in Arizona where we are overcharged with overlapping labor so our extended warranty won’t cover all the charges. Went to local dealer when we got home and they verified the overlapping labor charges.

We called dealer in Arizona and they refused to call back to resolve issue. The representative we spoke with at GM refused to help us, take any responsibility for the defect or the bill at all. It…

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Joe Lanucha

Apr 17, 2019
0

Quirk gmc in Manchester leads the pack. Just please let it be known I came up 3000 over their internet special price nobody will get and still left empty handed. I have bought 3 new sieras and a demo Silverado back in 97.

I went in to purchase and drive home today, not just shopping. Thanks for listening. I don't like fords,nobody likes dodges,I wanted to stay brand loyal with gmc , maybe ill go look at Toyotas I hear they are selling well.

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William l Ehlert

Apr 10, 2019
0

for many years 2015 i had a incident with my 2012 silverado pick up truck it had continuous transmission problems and then after taking the truck into the shop several times finally i had a catastrophic failure at 123,000 mi, and truck barley out of warranty and with my service record Buff Whelan worked with me on a new truck, talking me into a much heavier duty.

At that time i purchased a 2015 silverado 2500/HD with a diesel motor LOVE the truck, had a few recalls a couple of problems hear and there mostly emissions problems DEF tank repast at least (2) times injector for after burn? 00 in February of this year. OK...

Now yesterday 4/9/19 truck wouldn't start had towed to Buff Whelan left over night. 00 and two to three weeks to complete. I am NOT HAPPY with truck NOW!!! i have always…

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Kori Stock - Matherne

Apr 9, 2019
0

April 8, 2019 Kori Matherne 817 S. Fashion Blvd. Mr. Joe Jacuzzi Hahnville, La 70057 Executive Director, Brand and Product Communications (504) 251-3014 General Motors Corporation kmsm24@gmail.com Consumer Complaint Division

P.O. Box 33136 Detroit, MI 48323-5136

Dear Mr. Jacuzzi, Re: Complaint #8-4882185678 #9-5105563512

On July 3, 2015, I purchased a 2015 Chevrolet Tahoe LT (VIN# 1GNSCBKC6FR727366) from Best Chevrolet located at 2600 Veterans Memorial Blvd, Kenner, LA 70062. Unfortunately, the vehicle has been a huge disappointment and unsatisfactory ever since for a few reasons. The first issue has been water leaking in the vehicle on the passenger side. The leak was first noticed in 2017 while the vehicle was still under the manufacturer’s 36,000/3yr warranty. The issue was obviously…

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Pamela Gifford

Apr 9, 2019
0

My 2016 Chevrolet trax is leaking I took it to performance motors Elkins Wv They replaced the windshield Took my soaked carpet out & dried it did a very poor job putting carpet back in It rained my carpet got soaked again not a little wet but soaking wet Took it back to garage the said they sealed the windshield and in that process they messed up the strips on top of my car So today back to the garage for the strips to be fixed In the mean time it has rained & once again my carpet is soaked so

they are suppose to try to fix it again & do something with my carpet I think I should have new carpet put in as this carpet looks awful & I would like my leak fixed I bought a new vehicle and did not expect this much trouble & such poor Pamela Gifford Elkins West Virginia

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Monique Abraham

Apr 3, 2019
0

I drive a Cadillac ATS. the car was purchased from Tom Peacock in October of 2014 it was a demo with about 4000 miles. So I am thinking still a new car and now with only 73000 miles I have had to put 1800 dollards worth of work into the car.

so at this point I would never receommend Tom Peacock to anyone the Manager over the Service department is not one that should be in that capacity because he is all about the dollar and not the customer service.

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Devon Overton

Apr 2, 2019
0

bought car at carl cannon.after purchase seen on window sticker was charged for pin striping .car has no pin striping.have e mailed salesman several times with no response.have e mailed customer service rep several times with no response. have e mailed dealer contact e mail with no response.is this how chevy does buisness

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Cynthia Villalobos `

Mar 29, 2019
0

I purchased my car brand new in April of 2017 at the Chevy dealer in Elk Grove, CA. I have had nothing but problems with my vehicle. I have had to take it into the dealer multiple times due to my check engine light coming on and many "software updates" so they say.

I purchased this vehicle so I can have a reliable car and feel safe at this moment I feel very unsafe driving. I have two daughters that I have to drive around to school, practice and many games in which we have to travel out of town.

Purchasing this vehicle was was a mistake because it has caused nothing but headaches, my fear is that this is going to continue and again I don't feel that I have a safe reliable car. My car has shut completely off at a stop sign, my engine light has come on in the middle of me driving with my…

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PATRICK NEY

Mar 29, 2019
0

I PURCHASED A 2019 COLORADO Z71 WITH THE 8 SPEED TRANNY 11/30/18 AND RIGHT OFF THE GET GO I EXPERIENCED A TRANSISSION SHUDDER. I TOOK IT IN FOR SERVICE ON 3/5/19 AND WAS TOLD THEY WOULD HAVE TO CHANGE THE TRANNY FLUID WHEN IT COMES IN.

IF THAT DOESN'T WORK THEY WOULD CHANGE THE TORQUE CONVERTER. I CALLED 3/28/19 AS TO WHEN THEY WERE GOING TO CHANGE THE FLUID, BUT THE SERVICE MANAGER WAS OUT. TODAY THEY CALLED AND SAID THAT THE OUTSIDE TEMPERATURE MUST BE AT LEAST 75 DEGREES IN ORDER FOR THE MACHINE TO WORK PROPERLY.

WHAT IN THE WORLD ARE THEY DOING ? I'M TOTALLY UPSET WITH MY PURCHASE, THE TRUCK ALMOST CONTSTANTLY VIBRATES AND IS VERY ANNOYING. I AM SO UPSET AS I ALWAYS TRY TO BY AMERICAN MADE PRDUCTS AND NOW , I COME TO DICOVER THAT THIS ISSUE HAS BEEN A PROBLEM FOR YEARS.

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Brett E Heller

Mar 26, 2019
0

I purchased a brand new 2015 Chevrolet 4X4 Z71 in 201r with basically 0 miles on it. This truck has been my baby since day one. I have taken the ultimate care of it. I know that I cannot afford to purchase another vehicle and I am on disability now. I am also a USMC veteran from 1984-1992

On or about 2/22/18 My 2015 Silverado was passed by a Semi/Tractor trailer on a flooded road area (I was at the very edge heading in the opposite direction as the Semi) The big truck caused the water to blow over the top of my truck and in through my air breather and flooded the entire engine with water. Obviously, my truck died. I contacted Castle and sons towing to get them to come and get my vehicle. When they showed up the water from the roadway had surrounded me for quite some ways. The driver did…

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PATRICIA TYTER

Mar 26, 2019
0

2010 MALIBU STARTING INTERMITTENTLY-BROUGHT TO DEALERSHIP-ALL AMERICAN MIDDLETOWN,NJ-CHARGED $145 TO DIAGNOSE PROBLEM WAS TOLD COMPUTER INTERFACE MODULE-LOOKED ON COMPUTER AND SAW PART FOR $74.00 TO $274 AVAILABLE CALLED DEALER WAS TOLD PART COMING FROM GM FOR 493.65 PLUS LABOR AND DIAGNOSTIC FEE. HAD VEHICLE REPAIRED. DID I FEEL CHARGED TO MUCH FOR PART AND DIAGNOSTIC FEE-OF COURSE WOULDN'T YOU!!!!

DAY AFTER I PICKED UP VEHICLE AND PAYING $1174.00 -MY CHECK ENGINE LIGHT CAME BACK ON-GREAT SATISFACTION.

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Janet

Mar 21, 2019
0

I recently purchased a new 2019 Chevy Equinox. I was excited but also mad for not getting up and leaving the dealership. I have always had Chevy cars and this was the worst experience in purchasing a car. The Sales Manager promised us his best salesman- but couldn't remember his name- Red-flag 1.

Once we decided to purchase the sales manager calculated the cost with my GM family discount. 00 less- Red flag 2. 5 hours- Red flag 3. I returned the next day to question why the discount price was different- and he refused to show me the stated price sheet I signed.

Several hidden fees and when a package states optional - it means I have a choice to want it or not. Red flag 4. The date of purchase I only received 1 set of keys, no owner manual etc.. 5 hours to obtain a set of keys.

I have…

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Dave

Mar 21, 2019
0

4 L Ecotec with 67,000 miles just broke a timing chain guide. Getting P0016 and P0017 Crank / Cam correlation codes. This is a known problem all over the internet. I am really, really ticked since GM will do nothing about it.

I have had a 2001 Saturn L200 106,000 miles that broke the timing chain and crashed the head several yrs ago, GM did NOTHING!!. I have had a Cutlass Sierra and a Cutlass Supreme in the 90s that BOTH cars lost the out harmonic balancer ring on.

Amazing lack of reliability history with GM. This IS the last straw. I am focused on a car company like Honda that actually CARES about RELIABILITY!!

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kenneth colasuonno

Mar 20, 2019
0

This email is reference to my 2015 Chevy Suburban LTZ needs a new transmission 113,544 miles

I am looking for some assistance.

My 2016 Malibu has been a nightmare . Ha to have 2 new engines installed along with a host of many other repairs.

ty

Ken Colasuonno

609 464-2875

cust # 37680

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Dave Motta

Feb 20, 2019
0

I have 2016 Lacross I already had one chrome wheel replace out of warranty but it was covered. The wheel peeled and the chrome came off. I now have the same issue with another wheel and the dealer will not cover the replacement.

There is a problem here, it must be a defect in the material. I shouldn't need to replace wheels with all the money the cars cost. What can be done about this I don't think I should be responsible for this defect.

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Betty Welch

Feb 16, 2019
0

I purchased my 2012 Chevy Traverse brand new with a 5 years payment and had it paid off in 21/2 years. Therefore they would not grant the warranty of 100,000. miles for the engine. My 2012 Chevrolet Traverse While operating the vehicle, "reduce engine power" and "stabilitrak" suddenly appeared on the instrument panel.

Next, the vehicle decelerated and failed to accelerate properly. The failure was diagnosed as being the Timing Chain and they would have to replace the whole motor. ) and the manufacturer were notified of the failure, but no assistance was offered.

The failure mileage was 85,000. The dealership wants $4,500. to fix the problem. I don't understand why the motor is still not covered under the warranty. This is unacceptable and unexplainable of the situation. 6 motors and I…

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FRANK LACKS JR

Feb 14, 2019
0

Dear Complaints Department:

RE: Extended Warranty for 2017 Chevy Suburban LT

Recently, I was notified that the light must come on to diagnose an on going issue with my 2017 Suburban and not being honored by the Extended Warranty that I purchased on my 2017 Chevy Suburban. I am both surprised and disappointed as to why a diagnostic check can't be performed until the check engine light comes on if the vehicle is not running smoothly and there is jerking when the vehicle shifts and this is a known transmission issue. The very reason I purchased this Extended Warranty is to have coverage in the event these types of unexpected [breakdowns/malfunctions/deficiencies/etc.] should occur. I will be filing a class action law suit with others who have had similar issues with their Chevy Suburban…

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Kathleen Hook

Feb 10, 2019
0

00 so far in repairs as my warranty was up. I only have 85,000 miles on it and had a failed fuel injector costing $1,063. in December of 2018 and again last week, another failed fuel injector!.. Dealership replacing the other 2 as there seems to be some defect!

Months earlier, had to replace a rear tire sensor for $137. then 2 days later the other rear sensor went out. I travel as a Hospice nurse, bought new so as not to have any expensesand the last break down was on a busy road that was not safe.

I feel I need to be reimbursed some of the cost and will not buy another.

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Mike Ware

Feb 7, 2019
0

I had a case file opened on a disagreement I had because the dealership in LaFayette GA would not honor repairs and wanted me to pay for it, but this is not even my complaint. I have been hung up on twice and treated rudely. Tashanna ext.

591-3232( if she gave me the correct one) even said we tore the car up! This car has well known issues. I am in awe that General Motors would allow this kind of behavior from their employees. I was not rude or beligerant, but we did disagree on payment of repairs, but to say we caused the damage is way over the line!

I have also been told different things between the dealership and Case file persons that don't match. It is covered, it isn't. not now? Which is it? Very unprofessional for a well known corporation like GM.

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Lauren Caster / Shawn mann

Jan 11, 2019
0

Bob Johnson Rochester New york..I have NEVER had such a terrible experience as did my fiancee, at Bob Johnson . We were , I'll just say scamed, insulted of our intelligence, lied to, ripped off, and unfortunately will be for at the least next 2 years. I do not have the words to express how awful theses people are , and I am letting everyone know.

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francis jurgens

Jan 7, 2019
0

2013 chevy equinox blew out rear main seal driving down the road and lost all engine oil. only 54,000 miles on vehicle and gm extended warranty 10yr or 120,000 miles on some so they now there is a problem. service bulletin #14882.

please respond back to us asap!

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SPECIAL COVERAGE 14311

Jan 7, 2019
0

SPECIAL COVERAGE 14311 DOES NOT HAVE MY VIN # ON THE COMPUTER AT MY CHEVY DEALER IN OLEAN NY. MY CAR HAS THIS PROBLEM WRONG AND I DONT FEEL I SHOULD HAVE TO PAY FOR IT SEEING IT IS A RECALL. WHAT DO I DO.

THIS IS NOT FAIR I ALMOST WRECKED GOING OVER HILL DRIVING HOME WHEN THE STEER WHEEL POWER LEFT MY CAR. ERICA HOADLEY 8145967973

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Mary Beth Quinn

Jan 2, 2019
0

Vechile ID 2G!WC5EM3A1155277 2010, chevy Impala

My vin number was not in recall and I had to pay to have it fixed.

Why, you know this is an ongoing problem. Please contact me asap. Sincerely, Mary Beth Quinn 732-241-2402 732-671-5134

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Jonathan Jackson

Dec 18, 2018
0

I have a 2015 GMC Canyon. I purchased it new and it comes with 36K or 36 months warranty. I had an issue with the infotainment system on a 200 mile trip. It occured randomly and was not something that occured often.

The system would change stations. It would change sorces. It would fluctuate back and forth altering the radio station, and cutting off asking for a "command". I got a card in the mail saying my warranty was about to expire.

I called them THAT DAY and drove 35 miles to the dealer to have them address the issue. They said my warranty was out of date and that it was no longer covered. I showed them the card THEY sent to me and they took the 2015 Canyon into service dept to address.

About an hour later, they came back to say they found no issue. I would have thought there was some…

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Kenneth H. Washington

Dec 10, 2018
0

One December 1, 2017 I took my 2016 Silverado to Ourisman Chev Marlo Heights, MD for a oil change and tire rotation after paying for the service, I notice my tire wasn't rotated, I went to the service manager who offered me an adjustment or free oil change on my next visit which I accepted and received on July 17,2018.

I took my vehicle in for an oil change and tire rotation on December 4,2018 and upon paying for the service and checking my vehicle, I notice the tires were not rotated although I paid for the service upon bringing this to the attention of the service writer apparently he inquired of the service technician who I was told said he rotated the tires which I knew was a lie because I have a small defect on one wheel which I noted was in the same position as when I brought it in.…

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