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General Motors

3.0
473 complaints

Website

www.gm.com

Address

300 Renaissance Center, Detroit, MI, 48265

Customers express severe frustration with GM vehicles requiring major repairs (transmissions, engines) on relatively new or low-mileage vehicles, warranty denials forcing expensive out-of-pocket costs, and poor dealership communication. Recurring themes include parts on extended backorder, the same problems returning after repairs, and feeling abandoned by both dealers and GM corporate customer service with no resolution or accountability.

Common Issues

35% (158)
warrantyout of pocketwon't cover
30% (136)
transmissionenginecooling system
25% (113)
dealershipno responserun around
20% (90)
backorderedwaitingno timeline
15% (68)
newlow mileagebrand new

Complaints

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Pamela Gifford

Apr 9, 2019
0

My 2016 Chevrolet trax is leaking I took it to performance motors Elkins Wv They replaced the windshield Took my soaked carpet out & dried it did a very poor job putting carpet back in It rained my carpet got soaked again not a little wet but soaking wet Took it back to garage the said they sealed the windshield and in that process they messed up the strips on top of my car So today back to the garage for the strips to be fixed In the mean time it has rained & once again my carpet is soaked so

they are suppose to try to fix it again & do something with my carpet I think I should have new carpet put in as this carpet looks awful & I would like my leak fixed I bought a new vehicle and did not expect this much trouble & such poor Pamela Gifford Elkins West Virginia

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Monique Abraham

Apr 3, 2019
0

I drive a Cadillac ATS. the car was purchased from Tom Peacock in October of 2014 it was a demo with about 4000 miles. So I am thinking still a new car and now with only 73000 miles I have had to put 1800 dollards worth of work into the car.

so at this point I would never receommend Tom Peacock to anyone the Manager over the Service department is not one that should be in that capacity because he is all about the dollar and not the customer service.

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Devon Overton

Apr 2, 2019
0

bought car at carl cannon.after purchase seen on window sticker was charged for pin striping .car has no pin striping.have e mailed salesman several times with no response.have e mailed customer service rep several times with no response. have e mailed dealer contact e mail with no response.is this how chevy does buisness

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Cynthia Villalobos `

Mar 29, 2019
0

I purchased my car brand new in April of 2017 at the Chevy dealer in Elk Grove, CA. I have had nothing but problems with my vehicle. I have had to take it into the dealer multiple times due to my check engine light coming on and many "software updates" so they say.

I purchased this vehicle so I can have a reliable car and feel safe at this moment I feel very unsafe driving. I have two daughters that I have to drive around to school, practice and many games in which we have to travel out of town.

Purchasing this vehicle was was a mistake because it has caused nothing but headaches, my fear is that this is going to continue and again I don't feel that I have a safe reliable car. My car has shut completely off at a stop sign, my engine light has come on in the middle of me driving with my…

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PATRICK NEY

Mar 29, 2019
0

I PURCHASED A 2019 COLORADO Z71 WITH THE 8 SPEED TRANNY 11/30/18 AND RIGHT OFF THE GET GO I EXPERIENCED A TRANSISSION SHUDDER. I TOOK IT IN FOR SERVICE ON 3/5/19 AND WAS TOLD THEY WOULD HAVE TO CHANGE THE TRANNY FLUID WHEN IT COMES IN.

IF THAT DOESN'T WORK THEY WOULD CHANGE THE TORQUE CONVERTER. I CALLED 3/28/19 AS TO WHEN THEY WERE GOING TO CHANGE THE FLUID, BUT THE SERVICE MANAGER WAS OUT. TODAY THEY CALLED AND SAID THAT THE OUTSIDE TEMPERATURE MUST BE AT LEAST 75 DEGREES IN ORDER FOR THE MACHINE TO WORK PROPERLY.

WHAT IN THE WORLD ARE THEY DOING ? I'M TOTALLY UPSET WITH MY PURCHASE, THE TRUCK ALMOST CONTSTANTLY VIBRATES AND IS VERY ANNOYING. I AM SO UPSET AS I ALWAYS TRY TO BY AMERICAN MADE PRDUCTS AND NOW , I COME TO DICOVER THAT THIS ISSUE HAS BEEN A PROBLEM FOR YEARS.

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Brett E Heller

Mar 26, 2019
0

I purchased a brand new 2015 Chevrolet 4X4 Z71 in 201r with basically 0 miles on it. This truck has been my baby since day one. I have taken the ultimate care of it. I know that I cannot afford to purchase another vehicle and I am on disability now. I am also a USMC veteran from 1984-1992

On or about 2/22/18 My 2015 Silverado was passed by a Semi/Tractor trailer on a flooded road area (I was at the very edge heading in the opposite direction as the Semi) The big truck caused the water to blow over the top of my truck and in through my air breather and flooded the entire engine with water. Obviously, my truck died. I contacted Castle and sons towing to get them to come and get my vehicle. When they showed up the water from the roadway had surrounded me for quite some ways. The driver did…

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PATRICIA TYTER

Mar 26, 2019
0

2010 MALIBU STARTING INTERMITTENTLY-BROUGHT TO DEALERSHIP-ALL AMERICAN MIDDLETOWN,NJ-CHARGED $145 TO DIAGNOSE PROBLEM WAS TOLD COMPUTER INTERFACE MODULE-LOOKED ON COMPUTER AND SAW PART FOR $74.00 TO $274 AVAILABLE CALLED DEALER WAS TOLD PART COMING FROM GM FOR 493.65 PLUS LABOR AND DIAGNOSTIC FEE. HAD VEHICLE REPAIRED. DID I FEEL CHARGED TO MUCH FOR PART AND DIAGNOSTIC FEE-OF COURSE WOULDN'T YOU!!!!

DAY AFTER I PICKED UP VEHICLE AND PAYING $1174.00 -MY CHECK ENGINE LIGHT CAME BACK ON-GREAT SATISFACTION.

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Janet

Mar 21, 2019
0

I recently purchased a new 2019 Chevy Equinox. I was excited but also mad for not getting up and leaving the dealership. I have always had Chevy cars and this was the worst experience in purchasing a car. The Sales Manager promised us his best salesman- but couldn't remember his name- Red-flag 1.

Once we decided to purchase the sales manager calculated the cost with my GM family discount. 00 less- Red flag 2. 5 hours- Red flag 3. I returned the next day to question why the discount price was different- and he refused to show me the stated price sheet I signed.

Several hidden fees and when a package states optional - it means I have a choice to want it or not. Red flag 4. The date of purchase I only received 1 set of keys, no owner manual etc.. 5 hours to obtain a set of keys.

I have…

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Dave

Mar 21, 2019
0

4 L Ecotec with 67,000 miles just broke a timing chain guide. Getting P0016 and P0017 Crank / Cam correlation codes. This is a known problem all over the internet. I am really, really ticked since GM will do nothing about it.

I have had a 2001 Saturn L200 106,000 miles that broke the timing chain and crashed the head several yrs ago, GM did NOTHING!!. I have had a Cutlass Sierra and a Cutlass Supreme in the 90s that BOTH cars lost the out harmonic balancer ring on.

Amazing lack of reliability history with GM. This IS the last straw. I am focused on a car company like Honda that actually CARES about RELIABILITY!!

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kenneth colasuonno

Mar 20, 2019
0

This email is reference to my 2015 Chevy Suburban LTZ needs a new transmission 113,544 miles

I am looking for some assistance.

My 2016 Malibu has been a nightmare . Ha to have 2 new engines installed along with a host of many other repairs.

ty

Ken Colasuonno

609 464-2875

cust # 37680

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Dave Motta

Feb 20, 2019
0

I have 2016 Lacross I already had one chrome wheel replace out of warranty but it was covered. The wheel peeled and the chrome came off. I now have the same issue with another wheel and the dealer will not cover the replacement.

There is a problem here, it must be a defect in the material. I shouldn't need to replace wheels with all the money the cars cost. What can be done about this I don't think I should be responsible for this defect.

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Betty Welch

Feb 16, 2019
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I purchased my 2012 Chevy Traverse brand new with a 5 years payment and had it paid off in 21/2 years. Therefore they would not grant the warranty of 100,000. miles for the engine. My 2012 Chevrolet Traverse While operating the vehicle, "reduce engine power" and "stabilitrak" suddenly appeared on the instrument panel.

Next, the vehicle decelerated and failed to accelerate properly. The failure was diagnosed as being the Timing Chain and they would have to replace the whole motor. ) and the manufacturer were notified of the failure, but no assistance was offered.

The failure mileage was 85,000. The dealership wants $4,500. to fix the problem. I don't understand why the motor is still not covered under the warranty. This is unacceptable and unexplainable of the situation. 6 motors and I…

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FRANK LACKS JR

Feb 14, 2019
0

Dear Complaints Department:

RE: Extended Warranty for 2017 Chevy Suburban LT

Recently, I was notified that the light must come on to diagnose an on going issue with my 2017 Suburban and not being honored by the Extended Warranty that I purchased on my 2017 Chevy Suburban. I am both surprised and disappointed as to why a diagnostic check can't be performed until the check engine light comes on if the vehicle is not running smoothly and there is jerking when the vehicle shifts and this is a known transmission issue. The very reason I purchased this Extended Warranty is to have coverage in the event these types of unexpected [breakdowns/malfunctions/deficiencies/etc.] should occur. I will be filing a class action law suit with others who have had similar issues with their Chevy Suburban…

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Kathleen Hook

Feb 10, 2019
0

00 so far in repairs as my warranty was up. I only have 85,000 miles on it and had a failed fuel injector costing $1,063. in December of 2018 and again last week, another failed fuel injector!.. Dealership replacing the other 2 as there seems to be some defect!

Months earlier, had to replace a rear tire sensor for $137. then 2 days later the other rear sensor went out. I travel as a Hospice nurse, bought new so as not to have any expensesand the last break down was on a busy road that was not safe.

I feel I need to be reimbursed some of the cost and will not buy another.

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Mike Ware

Feb 7, 2019
0

I had a case file opened on a disagreement I had because the dealership in LaFayette GA would not honor repairs and wanted me to pay for it, but this is not even my complaint. I have been hung up on twice and treated rudely. Tashanna ext.

591-3232( if she gave me the correct one) even said we tore the car up! This car has well known issues. I am in awe that General Motors would allow this kind of behavior from their employees. I was not rude or beligerant, but we did disagree on payment of repairs, but to say we caused the damage is way over the line!

I have also been told different things between the dealership and Case file persons that don't match. It is covered, it isn't. not now? Which is it? Very unprofessional for a well known corporation like GM.

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Lauren Caster / Shawn mann

Jan 11, 2019
0

Bob Johnson Rochester New york..I have NEVER had such a terrible experience as did my fiancee, at Bob Johnson . We were , I'll just say scamed, insulted of our intelligence, lied to, ripped off, and unfortunately will be for at the least next 2 years. I do not have the words to express how awful theses people are , and I am letting everyone know.

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francis jurgens

Jan 7, 2019
0

2013 chevy equinox blew out rear main seal driving down the road and lost all engine oil. only 54,000 miles on vehicle and gm extended warranty 10yr or 120,000 miles on some so they now there is a problem. service bulletin #14882.

please respond back to us asap!

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SPECIAL COVERAGE 14311

Jan 7, 2019
0

SPECIAL COVERAGE 14311 DOES NOT HAVE MY VIN # ON THE COMPUTER AT MY CHEVY DEALER IN OLEAN NY. MY CAR HAS THIS PROBLEM WRONG AND I DONT FEEL I SHOULD HAVE TO PAY FOR IT SEEING IT IS A RECALL. WHAT DO I DO.

THIS IS NOT FAIR I ALMOST WRECKED GOING OVER HILL DRIVING HOME WHEN THE STEER WHEEL POWER LEFT MY CAR. ERICA HOADLEY 8145967973

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Mary Beth Quinn

Jan 2, 2019
0

Vechile ID 2G!WC5EM3A1155277 2010, chevy Impala

My vin number was not in recall and I had to pay to have it fixed.

Why, you know this is an ongoing problem. Please contact me asap. Sincerely, Mary Beth Quinn 732-241-2402 732-671-5134

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Jonathan Jackson

Dec 18, 2018
0

I have a 2015 GMC Canyon. I purchased it new and it comes with 36K or 36 months warranty. I had an issue with the infotainment system on a 200 mile trip. It occured randomly and was not something that occured often.

The system would change stations. It would change sorces. It would fluctuate back and forth altering the radio station, and cutting off asking for a "command". I got a card in the mail saying my warranty was about to expire.

I called them THAT DAY and drove 35 miles to the dealer to have them address the issue. They said my warranty was out of date and that it was no longer covered. I showed them the card THEY sent to me and they took the 2015 Canyon into service dept to address.

About an hour later, they came back to say they found no issue. I would have thought there was some…

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Kenneth H. Washington

Dec 10, 2018
0

One December 1, 2017 I took my 2016 Silverado to Ourisman Chev Marlo Heights, MD for a oil change and tire rotation after paying for the service, I notice my tire wasn't rotated, I went to the service manager who offered me an adjustment or free oil change on my next visit which I accepted and received on July 17,2018.

I took my vehicle in for an oil change and tire rotation on December 4,2018 and upon paying for the service and checking my vehicle, I notice the tires were not rotated although I paid for the service upon bringing this to the attention of the service writer apparently he inquired of the service technician who I was told said he rotated the tires which I knew was a lie because I have a small defect on one wheel which I noted was in the same position as when I brought it in.…

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wayne boutilier

Dec 8, 2018
0

i had a 2014 sierra. the shifting and going to v4 was bad. i went through gm customer service and they had me take it to a dealer the dealer confirmed the problem but said everything was gm spec. there fore they said there was nothing they could do.

they said i could write gm office which i did but no response. ive read a lot of complaints on this problem and cant understand why gm wont fix this. gm service put in report that i was unsatisfied but that didn't go anywhere.

why is this problem ignored? i have been in 2015 and 2016 that has the same problem. any help would be great.

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Kevin Richardson

Dec 1, 2018
0

I have a chevy equinox 2011 2.4 motor in it using a lot of oil this is a know problem with this motor gm did replace the piston and oil ring but within in three thousand miles it went back to burning oil they will not do anthing about this at this point will not be buying anymore GM products.

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Michael Allen

Nov 28, 2018
0

I had to purchased a new windshield, (Sept 14, 2018), for my 2017 Chevrolet Silverado 2500 and I wanted OEM Glass. My glass installer purchased the glass from Mark Christopher Chevrolet in Ontario Ca. Upon installation of the glass I noticed that it was pitted and appeared to be a defective windshield.

I notified the installer and he came out and said it was a factory defect and since it was from the dealer I would have to go there to file a complaint. I filed a complaint with Mark Christopher's Service Department and they said they would order the windshield.

Mark Christopher called me and said the windshield was in and to come pick it up. I sent my office Manager to get the windshield and the Service Tech Mike said all he needed was a sign off from his Manager.

When the Manager came…

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gus Enriquez

Nov 27, 2018
0

I had a 2012 GMC sierra that I loved and took care of and made a baby out o gf. Guess what? 120 k miles and a bad lifter cost me 4200 dollars. Nobody at gm cared or even tried to work something out.

All this is after me being a loyal customer for 35 years. Ok. Cool. I get last laugh , I have a brand new ford lariet in my driveway and I never knew what I was missing. Superior quality and dependence. Good look gm executives.

, better luck in future and I see it dim.

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Brian Carey

Nov 23, 2018
0

I had to spend $555.88 to have a Vacuum Pump replaced on a 2016 Chevy Tahoe with only 49,008 miles on it. This is beyond poor in terms of parts quality and I am not happy about it all. I have owned multiple Chevy products over the years but this situation is enough to drive me over to the competition. This was a potential safety issue and if GMC can't guarantee it's parts and quality of work to insure the safety of its customers any better than this, then get out of the car business. I will also be filing a complaint with the NTSB.

The work was performed on August 15th, 2018 by the service department at Luther Family GMC in Fargo ND. The invoice number for the work performed was BUCS388837. The dealer did excellent work to diagnose the brake problem and replace the vacuum pump.

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John Tulppo

Nov 15, 2018
0

Presently, in our yard scince August 23 is a 2017 equinox 2gnalcek6h6152981 that has been vandalized to where it needs a wrecker. I have called folks at GM, acar leasing ,hamilton chevy and no one seems to give a damn about it. with most of the glass broken, I have been trying to keep it covered with a tarp but it hasn't been easy with the wind we have had this fall. no one has even tried to contact me on this so I checked with local garages and they charge $40 per day for storage. But I am going to give you a deal and only charge $25 per as I do not have garage space to store it. we are presently on day 85. Somebody please start acting like gm is a fortune 500 company and not slick willys used junkers inc

thank you

john tulppo

6494 n 5th street

wells, mi 49894 989-295-0023 (cell)

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Nicholas Premo

Nov 13, 2018
0

I live in Massena, New York. On 04 August 2017 I leased a 2018 Traverse from Frenchie's Chevrolet, located in Massena, NY 13662. Roughly about a 1 year ago, the traverse was wrecked and suffered front end damage, and mechanical damage. The service dept. noted that the transmission needed a full replacement. So after the vehicle was supposedly fixed, my g/f and son were driving down the road and the drive shaft dropped right to the pavement ( it is a very good thing it did not bounce back up through the floor board of the vehicle). I had the car towed back to Frenchie's where it was said that they "forgot" to put the bolts in the carrier that supports the drive shaft. That's one major complaint......

Another....

I just recently had to bring the Traverse back into the service dept. at…

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Bettie B Parrett

Nov 12, 2018
0

I have tried unsuccessfully to get a wheel and tire problem fixed on my 2014 Buick Lacrosse. I have been told repeatedly that I didn't need to watch the tire gauge on the dash and that each time they tell me that they have fixed the problem.

There is a crack or nick on the wheel and causing the tire not to hold air. Yesterday morning it had only 23 psi. The last time I was over at Adams GMC was about 2 1/2 weeks ago when they again told me that the problem was fixed with some glue or something that was suppose to take care of it.

This has been going on now for 18 months. I had to buy a tire inflator because I live 17 miles for the nearest town. I am a widow and depend on having transportation.

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Robert Whitten

Nov 12, 2018
0

2016 Colorado 1GCGSCE36G1156271. Owner Robert Whitten. The rear end failed at 25,000+ miles. Complete rear end assembly replace after a long wait to acquire parts. The repairs could not be performed. At 50,000+ miles the rear end noise returned. I took the truck to the dealer during oil changes to report the noise.

No “specific problem” could be diagnosed. At 60,000 miles the rear end noise is obvious. The dealers I have talked to tell me this is rare and they have a difficulty fixing rather than replacing the rear end. My problems are: 1) If it is replaced, I have no reason to believe that my problem will not return.

2) the dealer offered a trade in on another vehicle. 3) I feel trapped into buying again. I usually drive a truck more than 10 years. My 2007 Colorado has been a great…

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GARY DUNCAN

Oct 13, 2018
0

I have been a loyal GM Owner for 40 years. I recently (after 3yrs of debating) bought what I thought was My Dream Truck. Did I only get SHAFTED! I found a 1 owner, clean 2012 GMC Denali 2500 HD with only 35,500 miles on the clock.

6 Duramax, Allison Auto, man just what I've been wanting. See, I pull a 5th wheel camper and love to camp and spend time with my wife outdoors. 0. When we traveled in the north Georgia mountains, sometimes it was a little sluggish, but it ALWAYS got us there.

Well I listened to the other guys (pulling with Diesels) and finally decided to buy one. Only Thing I didn't listen to them on was to NOT buy a GM Product. Well, now I know what they were talking about.

I bought this beautiful used truck on Sept 24th 2018. I left the Dealership proud and happy, only to…

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Joseph Stelly

Aug 29, 2018
0

Case # 8-4497589152 Received answer there is nothing that can be done besides the original warranty on my paint job issue. Is this my only option to get any help with this issue. Can i get the district manager"s name and number for courtesy vermillion in abbeville louisiana?

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WILLIAM TEDESCO

Aug 29, 2018
0

C. A 2017 GMC ACDIA DENALI AND A 2018 CHEVY TRUCK IN LESS THEN A YEAR . NOW ON THE 2018 CHEVY DOOR PANELS ARE NO GOOD I WENT TO THE CHEVY DEALER 2 TIMES AND THEY DIDN'T WANT TO REPLACE THEM . …. 29 N. ……... C. …….

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jenny k ledford

Aug 22, 2018
0

bought 2018 suburban lt and was contacted by onstar about data for wifi and was told if pay $150 would have unlimited for 12 months or could pay $20 per month for same. Paid the $150 and was told data use was over after 1st month and the $150 was for 20 kb for a full 12 months.

How stupid would i be to pay $150 for 20 over 12 months when i could get unlimited for $240. Called onstar 3 times and rudely informed nothing could be done. Can't believe GM would allow this company to treat their customers so rudely.

My last onstar payment and also my last suburban or yukon xl which i have driven since 1984.

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Cory Brown

Aug 21, 2018
0

I recently purchased a 2015 Chevy Tahoe 5 months ago under the GM certified preowned warranty. They have a bumper to bumper warranty good for 12,000 miles or one year. The window pillars are starting to fall off the vehicle and it has only been driven for 5k miles.

GM will not cover or even assist financially. I was told it was my fault and should have reviewed the vehicle more carefully before purchasing it. The vehicle is certified preowned by GM and all parts of the windows were inspected under the 192 point inspection.

I believe it is false advertising to state on the first paragraph of the certified preowned warranty is "you're protected from the moment you leave the lot" and "When we say 'no worries' we really mean it. The pillars are basically glued to the frame of the vehicle…

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Robert L. Oujesky

Aug 8, 2018
0

I have owned 4 GMC pick-ups all bought @ James Wood motors in Decatur, TX. Never have I ever had any problems with any of these trucks until I bought a 2014 Sierra 1500. I had a scheduled oil change and the dealership let me know about 2 recalls they needed to fix while I was there. I agreed.

After a couple of hours of waiting the service adviser contacted me and asked if I had experienced any battery problems such as it turning over slow. I responded no, why? He said they had my truck ready and running.

I drove 25 miles home and parked and went in my house . I had to make a couple of errand runs so I went to start the truck and it would not turn over. Dead battery. I hooked up a charger to the battery and called my service adviser and told him I was coming back for a new battery and to…

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Emily M Roxberry

Jul 23, 2018
0

I had my 2018 Buick Encore that I purchased a month ago towed to the closest dealership. My vehicle had an electrical burning smell that I noticed while driving and all of my service lights flashed on for a few seconds as I was driving. They found nothing wrong.

They had the vehicle 2 days and did not offer a rental. They did not call me to tell me it was done I had to call. My vehicle had dirt on the floor, smudge prints on the door and 2 small scratches on the driver mirror.

They said that could have happened anywhere, well it didn't because I had not gone anywhere else but to work and no one can park next to me on either side. I asked about the floor they said when can you bring it in, I said Saturday, they said we aren't here Saturday.

Very rude service, not very accommodating. The…

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Matthew Mccloud

Jul 20, 2018
0

Brought lemon 2017 chevrolet malibu. Have so many issues with it since purchased. Gas pedal problems, losinv engine power, transimission failing change at times, electriical issues such as car want function properly such as lights,crank start turn on and off, ligts drive with,cd, screen, replaced burn wire few month ago for it burning, cant keep battery keep dying it be 3 battery,and shut off in middle traffic driving almost cause me get hit on interstate by semi truck its scary.

Paying on car that got track record been in shop. I added rims interior assories, underbody lights trying please self with car an it still continue fail me after shop visit. Caught fire again so they want blame it on underbody lights now when it dint cause it the car just not good car its lemon.

Bad deal i got…

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joe krasnicki

Jul 18, 2018
0

I love my truck. It’s a 2015 Silverado HD 2500 ltz duramax. I work 1100 kliks away in Fort McMurray I work 20 on and 10 off and I need my truck to get from site to site. In mar this yr I was traveling to work when it shut me down.

Had to get it towed to athabasca for a egt sensor. 2 days in a hotel and 2 days lost wages. Get to work,8 days later engine light comes on,def temperature sensor. Back to hunter chev in athabasca (another day of lost wages and another hotel)because summit chev in Fort McMurray can’t even look at it for 2 wks which is highly unexceptable.

Now in July I’m up here and engine light comes on, I get onstar to do a diagnostics and it’s P21DD which is def heater which I really need in the summer. Phone summit chev in Fort McMurray and can’t get in for 2wks just to look…

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Larry DiMaggio

Jul 17, 2018
0

I purchased a brand new demo chevy malibu from don mccue chevrolet in st charles illinois back on march 8th. There were cigerette burns on the passenger seat that they promised would be fixed to my satisfaction. Car was sent out to be repaired but was not.

Only one burn whole was repaired and the seat material doesnt match the rest of the seat. Long story they have had the car in 4 times to have it fixed and twice reupolstered and there is still a mismatch of material on the front seat.

Last correspondance with them was june 27th when they assured me new materail was ordered and as of july 17th i have not heard from don mccue. Im sure they have no intention on fixing what a salesperson destroyed. I onlynasked to have the seat reupolstered like they promised at the time i purchased the…

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Lonnie legg

Jul 11, 2018
0

I've owed Chevy since I could afford one. Now, my 7th and what I imagined my last, own a 2015 Silverado 3500 4x4 diesel ltz... loaded. Was certified used and at a price I could afford. I bought the extended bumper to bumper warranty along with the factory 100k mile warranty that all GM products come with.

on a rush trip cross country (ca to illinois) my truck broke down as I was returning to ca. 2am in the New Mexico desert my "bypass cooling sensor" failed. I made it to Santa fe Chevy and Joe in service, great guy, took care of it but it took 3 1/2 days to fix.

They rented me a truck to return to California and gm was to ship my truck when it was fixed (customer reuniting program )........ BUT DIDN'T !! I had to rent a truck for 3 weeks until my truck was returned and yes I called…

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Joseph B Cox Sr

May 14, 2018
0

I am 60 years old and have owned GM autos (specifically Chevrolet) since my very first vehicle when I was 17 in 1975, a 1971 chevelle. Over the years I have owned 17 Chevrolets, 10 of which I purchased new.

I currently own a 1999 corvette and a 2013 LTZ 1500 pickup. When I constantly see commercials on TV stating Chevrolet has the “longest lasting trucks”, I’d like someone to explain why the last 2 Chevrolet trucks I’ve owned (2008 LTZ 4X4, 4 door & 2013 LTZ 4X4, 4 door) that I paid over $50,000 each, have had major engine repairs just prior to reaching 100,000 miles.

My current truck’s 5 year/50,000 mile warranty expired on February 20th, 2018 and has 99,400 miles. 00. The dealership also said this was caused by the DOD system, the exact same reason my 2008 truck engine had to be…

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Dave Vyhlidal

May 3, 2018
0

Greg Young Chevrolet dealership Omaha NE. 68022 are not greasing the front suspension areas as recommended in the owners manual when I have taken my Chevy 2500 (2011) the last 2 to 3 times that I have had it serviced.

I can confronted them on the last two service appointments(latest one was on 2/27/2018, the one prior to that I didn't check the vehicle until a week after the service but it didn't show and grease or marking on the grease fittings that would show that it had been greased.

When I pointed it out on the next two service appointments the service managers resopnse was they were sorry but the service tech must have forgot to do it. ) I am totallly disappointed in Greg Youngs service to my vehicle.

I have 171K miles on it and it makes me wonder if it ever has been greased. I…

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Stacy Stienstra Larson

Apr 26, 2018
0

I purchased a brand new 2011 Chevy Malibu in 2012. I have had all oil changes and my car has little over 37,500 miles on it. I noticed my car making weird noises and running badly. I took my car to a certified dealership 22 days ago.

the diagnosis was timing chains went bad in the motor and damaged other parts in motor. I had to borrow a car for 22 days to get to work ect. 52 for the repair of my car. 52 was my balance. M at this point. M cars. M.

M vehicles that sit in my driveway right now. M vehicles. My car should not have had these kind of engine problems at this low of miles. the fact is that is did. M barely helped in this situation and they should have.

I run a local business. I am letting everyone know of my experience .. M vehicle. M vehicles. M wants everyone to buy their…

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ROBERT SALINAS

Apr 26, 2018
0

MY COMPLAINT IS CAINT GET ANY CUSTOMER SERVICE KEEP GETTING THE RUN AROUND ONLY THING I CAN THINK OF IS THE CAR 2013 MALIBLU CUSTOM WRAP REPRESENTING THE UNITED STATES ARMY AS A COMMEMORATIVE SOLUTE TO MY SON WAS LOST AT19 YEARS OLD IN THE ARMY THE CAR HAS HAD ALOT OF ISSUES IN THIS PAST MONTH WAS TOLD THAT THE BUMPER TO BUMPER DRIVE TRAIN WARRANTY IS GOING OUT NEXT MONTH BEEN TO THREE DEALERSHIPS THIS MONTH TWICE TO THE ONE WERE I BOUGHT THE CAR CASH OFF THE THE SHOW ROOM FLOOR FRIENDLY CHEVOLET RUN AROUND CHUCK FAIBANKS RUNAROUND WENT TO YOUNG CHEVROLET SAID WE NEED FULL COVERAGE INSURANCE IN ORDER TO GET A LOANER THIS IS THE ONLY CAR MY WIFE HAS SCHOOL AND

WORK MY TIME IS RUNNING OUT AND NO RESPECT TOWARDS CUSTOMER SERVICE PROBLEM ON THE CAR IS GETTING WORST EVERY DAY YOU CAN CONTACT…

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robert e gaines

Mar 24, 2018
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00 after i got to looking at what they had done is move my door so out of wack it looks like crap. It only has 39, on it if you look at the trim on the windows the back and the front it look's like shit 38, dollar car and it gets this treatment.

Ive been buying gm cars for a long time this takes the cake it is no sence in aruging with the service manager. he walks around like he own's the place does not speek. Was going to buy a new one in 2019 but with this treatment there is no way.

would like a answer ROBERT GAINES PHONE NUMBER 5629232878 BEEN A GM CUSTOMER FOR 45 YEARS

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Shelley and Chris Hughes

Mar 21, 2018
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I have a 2012 Buick Verano and the paint on the hood and top in defective. It appears the clear coat is gone or something. It is very dull as compared to the rest of the car. I take very good care of my car and I am extremely dissatisfied with the paint issue I am experiencing.

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Shawn Brock

Feb 13, 2018
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Dear GM, Having a hard time buying a new truck. I recently contacted Hudiburg Chevrolet in Midwest City Oklahoma about buying a new Chevrolet Colorado Z71 and spoke with a sales rep by the name of Sherry McCoy . I was quoted a price $33,700, that was on Friday February 9th, I explained that I had a meeting with a insurance company for a settlement on Monday February 12th and would call them after the meeting and setup an appointment to come in and sign the agreement.

I called Monday as I said I would, Miss McCoy was supposed to be with a customer and she would call me back in 20 minutes. Well 3 calls and 10 hours later still no call. The last call I made was to a sales manager, well he was busy and going to call me back. That hasn't happened either.

From 2001-2016 I have purchased 5 new…

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Freida Peary

Jan 2, 2018
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I am having problems with my Reduced Engine Power Light being on and the Stabilitrak Traction Control. This is a part that was replaced 2 years ago and today I'm having an issue with it again. I've contacted GM and was told that they do not cover this and it's not a recall on this part. This is the worst vehicle I've ever owned with many of the same issues as before. This part should have been recalled because I was stranded on the highway then this happened the first time.

Freida Atlanta GA

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kenneth clark

Dec 22, 2017
0

I purchased a new 2016 GMC sierra 1500 truck it has less than 3000 miles on it,it has viberation . I took it to the GMC dealer but they say nothing is wrong, today i took it to a tire dealer they balanced the tires that's the third i tried that.

the tire dealer says he thinks one or more of the wheels has something wrong with them. Will you please help me with this problem?

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