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General Motors

3.0
490 complaints

Website

www.gm.com

Address

300 Renaissance Center, Detroit, MI, 48265

Customers express severe frustration with GM vehicles requiring major repairs (transmissions, engines) on relatively new or low-mileage vehicles, warranty denials forcing expensive out-of-pocket costs, and poor dealership communication. Recurring themes include parts on extended backorder, the same problems returning after repairs, and feeling abandoned by both dealers and GM corporate customer service with no resolution or accountability.

Common Issues

35% (158)
warrantyout of pocketwon't cover
30% (136)
transmissionenginecooling system
25% (113)
dealershipno responserun around
20% (90)
backorderedwaitingno timeline
15% (68)
newlow mileagebrand new

Complaints

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jenny k ledford

Aug 22, 2018
0

bought 2018 suburban lt and was contacted by onstar about data for wifi and was told if pay $150 would have unlimited for 12 months or could pay $20 per month for same. Paid the $150 and was told data use was over after 1st month and the $150 was for 20 kb for a full 12 months.

How stupid would i be to pay $150 for 20 over 12 months when i could get unlimited for $240. Called onstar 3 times and rudely informed nothing could be done. Can't believe GM would allow this company to treat their customers so rudely.

My last onstar payment and also my last suburban or yukon xl which i have driven since 1984.

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Cory Brown

Aug 21, 2018
0

I recently purchased a 2015 Chevy Tahoe 5 months ago under the GM certified preowned warranty. They have a bumper to bumper warranty good for 12,000 miles or one year. The window pillars are starting to fall off the vehicle and it has only been driven for 5k miles.

GM will not cover or even assist financially. I was told it was my fault and should have reviewed the vehicle more carefully before purchasing it. The vehicle is certified preowned by GM and all parts of the windows were inspected under the 192 point inspection.

I believe it is false advertising to state on the first paragraph of the certified preowned warranty is "you're protected from the moment you leave the lot" and "When we say 'no worries' we really mean it. The pillars are basically glued to the frame of the vehicle…

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Robert L. Oujesky

Aug 8, 2018
0

I have owned 4 GMC pick-ups all bought @ James Wood motors in Decatur, TX. Never have I ever had any problems with any of these trucks until I bought a 2014 Sierra 1500. I had a scheduled oil change and the dealership let me know about 2 recalls they needed to fix while I was there. I agreed.

After a couple of hours of waiting the service adviser contacted me and asked if I had experienced any battery problems such as it turning over slow. I responded no, why? He said they had my truck ready and running.

I drove 25 miles home and parked and went in my house . I had to make a couple of errand runs so I went to start the truck and it would not turn over. Dead battery. I hooked up a charger to the battery and called my service adviser and told him I was coming back for a new battery and to…

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Emily M Roxberry

Jul 23, 2018
0

I had my 2018 Buick Encore that I purchased a month ago towed to the closest dealership. My vehicle had an electrical burning smell that I noticed while driving and all of my service lights flashed on for a few seconds as I was driving. They found nothing wrong.

They had the vehicle 2 days and did not offer a rental. They did not call me to tell me it was done I had to call. My vehicle had dirt on the floor, smudge prints on the door and 2 small scratches on the driver mirror.

They said that could have happened anywhere, well it didn't because I had not gone anywhere else but to work and no one can park next to me on either side. I asked about the floor they said when can you bring it in, I said Saturday, they said we aren't here Saturday.

Very rude service, not very accommodating. The…

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Matthew Mccloud

Jul 20, 2018
0

Brought lemon 2017 chevrolet malibu. Have so many issues with it since purchased. Gas pedal problems, losinv engine power, transimission failing change at times, electriical issues such as car want function properly such as lights,crank start turn on and off, ligts drive with,cd, screen, replaced burn wire few month ago for it burning, cant keep battery keep dying it be 3 battery,and shut off in middle traffic driving almost cause me get hit on interstate by semi truck its scary.

Paying on car that got track record been in shop. I added rims interior assories, underbody lights trying please self with car an it still continue fail me after shop visit. Caught fire again so they want blame it on underbody lights now when it dint cause it the car just not good car its lemon.

Bad deal i got…

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joe krasnicki

Jul 18, 2018
0

I love my truck. It’s a 2015 Silverado HD 2500 ltz duramax. I work 1100 kliks away in Fort McMurray I work 20 on and 10 off and I need my truck to get from site to site. In mar this yr I was traveling to work when it shut me down.

Had to get it towed to athabasca for a egt sensor. 2 days in a hotel and 2 days lost wages. Get to work,8 days later engine light comes on,def temperature sensor. Back to hunter chev in athabasca (another day of lost wages and another hotel)because summit chev in Fort McMurray can’t even look at it for 2 wks which is highly unexceptable.

Now in July I’m up here and engine light comes on, I get onstar to do a diagnostics and it’s P21DD which is def heater which I really need in the summer. Phone summit chev in Fort McMurray and can’t get in for 2wks just to look…

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Larry DiMaggio

Jul 17, 2018
0

I purchased a brand new demo chevy malibu from don mccue chevrolet in st charles illinois back on march 8th. There were cigerette burns on the passenger seat that they promised would be fixed to my satisfaction. Car was sent out to be repaired but was not.

Only one burn whole was repaired and the seat material doesnt match the rest of the seat. Long story they have had the car in 4 times to have it fixed and twice reupolstered and there is still a mismatch of material on the front seat.

Last correspondance with them was june 27th when they assured me new materail was ordered and as of july 17th i have not heard from don mccue. Im sure they have no intention on fixing what a salesperson destroyed. I onlynasked to have the seat reupolstered like they promised at the time i purchased the…

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Lonnie legg

Jul 11, 2018
0

I've owed Chevy since I could afford one. Now, my 7th and what I imagined my last, own a 2015 Silverado 3500 4x4 diesel ltz... loaded. Was certified used and at a price I could afford. I bought the extended bumper to bumper warranty along with the factory 100k mile warranty that all GM products come with.

on a rush trip cross country (ca to illinois) my truck broke down as I was returning to ca. 2am in the New Mexico desert my "bypass cooling sensor" failed. I made it to Santa fe Chevy and Joe in service, great guy, took care of it but it took 3 1/2 days to fix.

They rented me a truck to return to California and gm was to ship my truck when it was fixed (customer reuniting program )........ BUT DIDN'T !! I had to rent a truck for 3 weeks until my truck was returned and yes I called…

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Joseph B Cox Sr

May 14, 2018
0

I am 60 years old and have owned GM autos (specifically Chevrolet) since my very first vehicle when I was 17 in 1975, a 1971 chevelle. Over the years I have owned 17 Chevrolets, 10 of which I purchased new.

I currently own a 1999 corvette and a 2013 LTZ 1500 pickup. When I constantly see commercials on TV stating Chevrolet has the “longest lasting trucks”, I’d like someone to explain why the last 2 Chevrolet trucks I’ve owned (2008 LTZ 4X4, 4 door & 2013 LTZ 4X4, 4 door) that I paid over $50,000 each, have had major engine repairs just prior to reaching 100,000 miles.

My current truck’s 5 year/50,000 mile warranty expired on February 20th, 2018 and has 99,400 miles. 00. The dealership also said this was caused by the DOD system, the exact same reason my 2008 truck engine had to be…

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Dave Vyhlidal

May 3, 2018
0

Greg Young Chevrolet dealership Omaha NE. 68022 are not greasing the front suspension areas as recommended in the owners manual when I have taken my Chevy 2500 (2011) the last 2 to 3 times that I have had it serviced.

I can confronted them on the last two service appointments(latest one was on 2/27/2018, the one prior to that I didn't check the vehicle until a week after the service but it didn't show and grease or marking on the grease fittings that would show that it had been greased.

When I pointed it out on the next two service appointments the service managers resopnse was they were sorry but the service tech must have forgot to do it. ) I am totallly disappointed in Greg Youngs service to my vehicle.

I have 171K miles on it and it makes me wonder if it ever has been greased. I…

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Stacy Stienstra Larson

Apr 26, 2018
0

I purchased a brand new 2011 Chevy Malibu in 2012. I have had all oil changes and my car has little over 37,500 miles on it. I noticed my car making weird noises and running badly. I took my car to a certified dealership 22 days ago.

the diagnosis was timing chains went bad in the motor and damaged other parts in motor. I had to borrow a car for 22 days to get to work ect. 52 for the repair of my car. 52 was my balance. M at this point. M cars. M.

M vehicles that sit in my driveway right now. M vehicles. My car should not have had these kind of engine problems at this low of miles. the fact is that is did. M barely helped in this situation and they should have.

I run a local business. I am letting everyone know of my experience .. M vehicle. M vehicles. M wants everyone to buy their…

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ROBERT SALINAS

Apr 26, 2018
0

MY COMPLAINT IS CAINT GET ANY CUSTOMER SERVICE KEEP GETTING THE RUN AROUND ONLY THING I CAN THINK OF IS THE CAR 2013 MALIBLU CUSTOM WRAP REPRESENTING THE UNITED STATES ARMY AS A COMMEMORATIVE SOLUTE TO MY SON WAS LOST AT19 YEARS OLD IN THE ARMY THE CAR HAS HAD ALOT OF ISSUES IN THIS PAST MONTH WAS TOLD THAT THE BUMPER TO BUMPER DRIVE TRAIN WARRANTY IS GOING OUT NEXT MONTH BEEN TO THREE DEALERSHIPS THIS MONTH TWICE TO THE ONE WERE I BOUGHT THE CAR CASH OFF THE THE SHOW ROOM FLOOR FRIENDLY CHEVOLET RUN AROUND CHUCK FAIBANKS RUNAROUND WENT TO YOUNG CHEVROLET SAID WE NEED FULL COVERAGE INSURANCE IN ORDER TO GET A LOANER THIS IS THE ONLY CAR MY WIFE HAS SCHOOL AND

WORK MY TIME IS RUNNING OUT AND NO RESPECT TOWARDS CUSTOMER SERVICE PROBLEM ON THE CAR IS GETTING WORST EVERY DAY YOU CAN CONTACT…

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robert e gaines

Mar 24, 2018
0

00 after i got to looking at what they had done is move my door so out of wack it looks like crap. It only has 39, on it if you look at the trim on the windows the back and the front it look's like shit 38, dollar car and it gets this treatment.

Ive been buying gm cars for a long time this takes the cake it is no sence in aruging with the service manager. he walks around like he own's the place does not speek. Was going to buy a new one in 2019 but with this treatment there is no way.

would like a answer ROBERT GAINES PHONE NUMBER 5629232878 BEEN A GM CUSTOMER FOR 45 YEARS

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Shelley and Chris Hughes

Mar 21, 2018
0

I have a 2012 Buick Verano and the paint on the hood and top in defective. It appears the clear coat is gone or something. It is very dull as compared to the rest of the car. I take very good care of my car and I am extremely dissatisfied with the paint issue I am experiencing.

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Shawn Brock

Feb 13, 2018
0

Dear GM, Having a hard time buying a new truck. I recently contacted Hudiburg Chevrolet in Midwest City Oklahoma about buying a new Chevrolet Colorado Z71 and spoke with a sales rep by the name of Sherry McCoy . I was quoted a price $33,700, that was on Friday February 9th, I explained that I had a meeting with a insurance company for a settlement on Monday February 12th and would call them after the meeting and setup an appointment to come in and sign the agreement.

I called Monday as I said I would, Miss McCoy was supposed to be with a customer and she would call me back in 20 minutes. Well 3 calls and 10 hours later still no call. The last call I made was to a sales manager, well he was busy and going to call me back. That hasn't happened either.

From 2001-2016 I have purchased 5 new…

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Freida Peary

Jan 2, 2018
0

I am having problems with my Reduced Engine Power Light being on and the Stabilitrak Traction Control. This is a part that was replaced 2 years ago and today I'm having an issue with it again. I've contacted GM and was told that they do not cover this and it's not a recall on this part. This is the worst vehicle I've ever owned with many of the same issues as before. This part should have been recalled because I was stranded on the highway then this happened the first time.

Freida Atlanta GA

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kenneth clark

Dec 22, 2017
0

I purchased a new 2016 GMC sierra 1500 truck it has less than 3000 miles on it,it has viberation . I took it to the GMC dealer but they say nothing is wrong, today i took it to a tire dealer they balanced the tires that's the third i tried that.

the tire dealer says he thinks one or more of the wheels has something wrong with them. Will you please help me with this problem?

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richard j schneider

Dec 15, 2017
0

2015 Colorado purchased at markquart motors in Chippewa falls,wi. to make a long story short I want to in form you I am filing a claim with consumer protection against gmc and markquart . I know now the attitude of the both of you is screw the customer to protect our profits so they they can buy leer jets.

this is my third Colorado which I like ,but the prblemms I had be fore the warrenty expired said that they would be taken care of as long as they were in the system. ha ha hee hee on me .

I trusted you people an got screwed. 715 933 0273

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Paul D. Scott

Dec 6, 2017
0

My Buick Enclave is a great car.

However, at 32,334 Km I had to replace all brakes and at 49,586 Km my rear shocks needed replacement. 00. 000 Km. on it . I feel after speaking to other Buick owners that this is not normal. I have had dozens of cars of all makes and never had problems like this with such a low mileage car.

My warranty and extended warranty does not cover brakes and shocks but under these circumstances i feel they should. I really want to know if I should be getting rid of this car before it starts costing more money. What is it's history????

I am at 289 820 7783 in Welland On. The car is in the name of Joan Scott at David GM dealer.

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Jon

Oct 13, 2017
0

Purchased a 2017 Tahoe and a deer ran into the side of it causing the sife curtain airbags to blow. The vehicle is not a month old with approx 850 miles on it. It has been in the repair shop for a month waiting on a headliner which GM has "no inventory" on.

Nobody including gm can tell me when a headliner will be available. GM says it's not there problem because it's at a third party repair facility. What a joke there customer service is. Last GM vehicle for me and anyone else that will listen to me

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Kathy Lee Born

Nov 25, 2016
0

My Motherboard was replaced earlier this year on my 2007 CTS Cadillac, almost $900 out of my pocket. I asked as I paid how long this would last. I was told this part would outlive me. I would never have to buy it again.

Well I am still alive and it went out again last month. My car has been in the shop for over 30 days, they say the ECM is on back order with GM. I found the part at a neighboring dealership.

I called and told them about it. I am a working realtor with out a car for over a month. Why can't a company the size of General motors supply this part. What can General Motors do to make this right for me?

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Larry G. Moore

Oct 25, 2016
0

My 2015 Silverado Truck was damaged in a accident and has been in the repair shop since 9/19/16. Dave Gill Chevrolet in Columbus Ohio has replaced the frame but can't get a replacement bed to complete the repair work. No one I've talked to can give me an time line for when the repairs can be completed.

I'm 2500 miles from home and need to get back to my family. It's a same Chevrolet can provide new trucks to their dealerships to sell to new customers but they can't provide parts to repair trucks for their existing customers.

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Henry Halgren

Aug 26, 2016
0

I purchased a 07 Chevy Silverado this spring. I came out to a flat tire this morning thought no big deal. I went to change the tire witch should have been no problem. When I went to lower the spare it would only drop about six inches so I followed the instructions that did me no good.

I called a local chevy dealer the service dept. told me the only way to fix the problem is to cut the tire hoist apart then replace the unit later if I wanted it to work again! I find it totally unacceptable that a simple tire change should take hours instead of minutes the dealer also told me that this has been a common problem since at least 2003.

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brandon

Jun 16, 2016
0

Our shift leader is not following the plant program for the line on 3rd shift he keeps stopping the line and slowing the line down to try and let paint and body catch up when they are down. So when 1st shift comes in they run only 4 hours because I feel he is trying to make his self look good it affect's all 3 shifter on quality and number of cars i think it needs to be looked at. He is the only one that does this this way at LGR Lansing grand river plant thank you.

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Karen Bullock

Apr 29, 2016
0

I had my vehicle repaired at a local place for work covered under an "extended warranty" because after making 2 appts. with the dealer I purchased the vehicle from I had to cancel because the dealer said the vehicle had to "being throwing the code" when I brought it in. Each time I scheduled the appt. the code would not be activated on those days and I had to cancel. Due to the frustration I took the vehicle to a local repair shop and they placed the car on a machine and it told them the problem was the throttle body they replaced it the next day. I have placed a claim for $531 with GM (Claim #8-1941543215). The called me on 4/19 to tell me they were denying the claim because the work was not done by a GM dealer.

After much discussions and their calling the dealer to confirm my story,…

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Dan

Apr 21, 2016
0

I have got a 2015 2500 Duramax truck and I am not very happy with the fuzzy style fender wall on it. I live on a side road and when the roads are wet the mud just hangs on the fender walls and takes forever to get it washed off with a pressure washer.

Do you make the smooth plastic fender wall? On my old truck I could hit them with a water hose and have them cleaned in a minute. Not sure if this is the right place to complain about this, but I am not very happy.

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William P. Maher

Apr 18, 2016
0

I am the proud owner of a 2013 Spark. The car has only 29,891 miles on it and to my knowledge is still under the bumper to bumper warranty. I was completely unaware this did not include the key. My key broke and completely fell out of the ignition. I am the only person who ever drives this car and in no way was this key treated roughly or abused (only placed in my pocket). My dealer: Mike Savoie Chevorlet states the key broke because it must have been abused in some way and would not cover a replacement under the warranty.

The new key cost me: $115.30. I am writing to you because I only had this car for less than two years and I fully expected the key to last longer than that. The broken key WILL NOT ALLOW THE CAR TO START, I had to purchase a new one and (if I wanted to continue to use…

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Clara L. Freeman

Mar 29, 2016
0

I was watching the Local news here on Merritt Island, Florida and heard that GM had a recall on some of the Police vehicles from (GM) reference the steering. It was reported by the News that the steering became hard to steer.

I was coming from Orlando Florida 45 miles from where I live last week. When my steering became hard to steer, almost causing me to have an accident. My power steering fluid was checked and it is full. I have a 2001 PT Cruiser Limited Edition and this vehicle has serviced me well.

My question is does my steering issue falls under your recall of vehicles?

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Terry

Mar 25, 2016
0

I bought a 2009 Silverado 1500 with around 56,000 miles on it. I thought that this would keep me from spending money on repairs. I am not at all happy with this truck. In looking to see if there was a recall, I discover that there was a repair notice to the dealers.

Digging a little deeper, I found that there was a vehicle recall issued in Canada, I bought this truck because I am now on my 3rd Suburban,which is a great truck. I will unload the 1500 Silverado and go back to Ford.

I also know that I am wasting my time with this complaint.

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mike Lugo

Mar 13, 2016
0

I have a 2011 2500 HD diesel truck. In thee last 8 months my truck has been worked on 4 times for something related to diesel exhaust system. 2 of the times I have broke down while towing a trailer and had to be towed. Not GOOD!

The last time the filter wouldn't work. Just got it back and the exhaust temp is hot again. It appears it is still having the same problem. I have heard that there is nothing but problems with this system. What are you going to do about this?

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Howard

Mar 10, 2016
0

The rims on my 2007 trailblazer are all corroded after the first winter. I should not have to pay for new ones when you pay that much for a vehicle to start. Wow! No I see people commenting that the tires leak too.

This is the worst GM product I have ever seen.

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edward l. tatum

Feb 23, 2016
0

My 2012 Camaro 1lt convertible tan was sent in for service. I was led to believe it was fixed. Six months later the top has a bow in it again. Spoke with general managers who seem to not have an answer.

The warranty is gone and I have less than 20,000 miles. I have ask them to give me a call no response. Mike Reed Chevrolet of Hinesville, GA has no mechanic who claimed they fixed it under my warranty when I sent it back the second time.

Shame on them for being such a liar.

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Pamela Parker

Feb 22, 2016
0

My 2008 saab, has a check light engine. I made appointment with GMC in Lawrenceville, NJ, I inform them what was going on with my car, and my mechanic gave me a print out of a recall on this model and year. A staff member at GMC said that was find bring the car in, I brought the car to the shop on Feb 12, 2016. When I approach the service desk and told them why I was there for service. I was immediately inform they don't do recalls on Saab. The service employee then proceed to give me number of other dealership that service recalls on Saabs. The first dealer was Audi, the second was GMC in Cranbury, I called Audi and they ask me why would GMC give me the number to have my car service there when they don't service Saabs, I couldn't figure that one out either.

I finish my called with this…

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Thomas Webster

Feb 17, 2016
0

When it's time to trade I will look for a product that when it says 24 months free service that's what it means.

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Richard W Schmidt

Feb 14, 2016
0

I have been a GM driver ever since I was sixteen and now being sixty-six I have to change. I even was for some years a GM mechanic. With reading the headlines GM giving employees a $11,000 payback it just makes me wild.

After taking a government check to stop bankruptcy and this payback it must mean you are just charging too much for your vehicles. To me it shows price gouging the poor people again. For this I will never buy another GM vehicle.

I will tell everyone I can and tell those people to do the same not to support GM. I hope other people realize this and so on. Maybe it won't effect you now but hopefully it starts and down the line.

There are just too many vehicles out there better than what you produce.

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Brian McElheran

Feb 11, 2016
0

Jan 08 2016, truck will not turn over, dead battery in 2 year old truck? so I get a local garage to deliver me a new battery, install new battery and truck will not start, call road side assistance and head out to North Bay Hooper gm dealership Jan 11 2016, once in garage hoopers replaced the starter (they didn't specify what was wrong with starter?) I believe the battery was discharged too quickly due to grounding issues with the starter.

Donald Burns of Hoopers, told me the battery is covered under the 3 year warranty, so did the service manager, I was told to " just bring in the receipt Mr. McElheran and we'll cover it under the warranty ". the next thing you know Donald Burns pulls a 180 on me? sends me an e-mail now denying coverage? Mr. Burns is acting in bad faith towards…

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Nicholas Cossentino

Feb 8, 2016
0

On 05/2012 I purchased a 2012 Chevrolet Impala. On 12/23/14 I complained about the tires (all tires) were dry rotting and needed to be replaced. I was told that Chevrolet would not cover this even after taking the car to Goodyear and they told me to take it back to the dealer for replacements. The dealer WOULD NOT replace these tires. On 04/2015 my wife took the car into the shop to get a headlight replaced that was fogged from the inside. The Service Manager turned the bright lights on and it did not help the problem.

Te passenger side headlight has gotten much worse and they DID NOT replace this. Today 02/07/2015 the drivers side headlight is doing the same thing and getting worse. If the passenger light was not replaced there would be no reason to take this back to the dealership to…

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Sha'Re Clayton

Feb 3, 2016
0

I personally have had to pay to have my blower resistor and connector (air condition and heating) twice on my 2012 Chevy Malibu in the last 6 months. This morning my mother's 2014 Cruz was put in the shop for the same issue and replacement. I have been informed that this is a known defect with Chevy vehicles. My question is if General Motors is aware of this defect why isn't there a recall? Also, how can I go about getting reimbursed.

Note this problem causes other problems with the vehicle such as stalling out (parked and while driving), check engine lights, RPM movement, etc.

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Jerry Hoog

Jan 28, 2016
0

Re: GM Case Number 8-1773884532. Vin - 1GCPKSE35BF134154. My son was driving his 2011 Chevy Silverado pickup and heard and unusual noise. The next day, he took his truck to our local Chevy Dealership, Castroville Chevrolet and they diagnosed his problem as having at least one bad lifter. After further investigation, it was discovered that the cam was also damaged. The technician mentioned to my son that he had seen several 2011 Silverados come through his shop with lifter damage. So the dealership said it was not under warranty, because even though the mileage was under 100,000 miles, the warranty had expired in October 2015.

We have been loyal Chevy Customers for over 20 years. You can look up Jerry, Raymond, or Patrick Hoog in Castroville and see for yourself. I am the executive vice…

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Theresa McInnes

Jan 5, 2016
0

We own a 2009 Malibu, bought new. The vehicle has only 33000 miles and the transmission has slipping issues. We called GM service for assistance on the issue, They gave us 1hr. of diagnostics. The dealership said it would take more time then just an hour, so we ok'd another half an hour. The dealership found broken tubes inside the transmission. I related to both the dealership and GM customer service, that the issue should not have happened with the low mileage of the vehicle.

The dealership said the bill will be $640.00, I said that GM should cover most of the cost and contacted the customer service again. The customer service at GM informed me that the dealership determines what the customer is responsible for. The dealership only took 10% off the bill, in conjuction with GM service,…

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leonard stetz

Dec 21, 2015
0

I have been having an intermittent problem with my ignition switch on my 2010 cobalt in that the key doesn't turn, it gets stuck, causing a dangerous situation for me. I never know when the key won't turn. What if I have to move my car?

Surely you can appreciate the gravity of this problem, lives could be jeopardized. At Jerry's Chevrolet on Joppa Road in Baltimore, they told me they could not duplicate the problem after two days and that there were no codes indicating a problem. (Invoice #303424). What should I do?

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Jeff Knox

Nov 15, 2015
0

Owning a 2009 Silverado, and more often finding very annoying poor engineering. Ash trey UNDER the Steering wheel? Need star screw driver to replace air filter? Like found in every American tool box? well, better to get a spare and throw it in the bed than try getting it out from under and or replacing under truck.

I see now why GM struggles to make it , and I will truly have to think again before buying another one. Not anymore. Get rid of half your engineers GM and replace with mechanics that know!

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Shirley Dickerson

Nov 11, 2015
0

I purchased a brand new 2015 Chevy Malibu in May 2015 from Waldorf Chevrolet/Cadillac in Waldorf, MD. Salesman was great but I had a flat (hit the side of a curb) and it caused a gash in the front driver side tire. I was with my daughter, granddaughter and my son who has Downs Syndrome and this was at night. We drove to an air pump first to see if we needed air (air pressure indicator was on). The air would not hold. We went to the trunk to get the spare (that I thought I had and lo and behold there was none or a jack. I called my daughter who purchased the exact car about 1 month earlier thinking they just did not put one in my car but she would have one. She called me back and said that she didn't have a spare either and she did not know.

Called the dealership first and explained that I…

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Renee Hollis

Nov 2, 2015
0

I have a 2008 Saturn Vue and the power stirring hydrolic assist has broken. This issue was on recall for this vehicle. The recall is as follows: Recall Number: 08V470000Recall Date: 09/17/2008. I am a single mom who has to work and the money is tight. I rely on my vehicle. The power steering issue that I am dealing with is not a wear and tear issue because I take care of my car by doing routine maintenace and up keep. This is my first GM vehicle and I will be needing another soon for my self and my children.

I need your help in repairing this issue as it is under the umbrella of a recall. The vehicle is currently at Belle Tire. I have contacted the dealership that I purchased it from Suburban of Ann Arbor and the customer service line. Both have indicated that while there was are recall…

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Robin Patterson

Sep 29, 2015
0

A second time around for the same problem and of course the warranty from the first repair is no longer valid. Last year on 6/30/14 I took my car to the dealer for a loud clicking sound in the dash.

The fix was to replace the Actuator for the A/C fan. Luckily I had a warranty plan and only had to pay the deductible. I have a 2009 Impala LTZ. The past week 9/25/15 the same exact problem has started all over.

An annoying loud clicking sound in the dash that starts as soon as I open the door, trunk and lasts for about a minute and a half. And after reading some of the other reviews here I have the same problem as they do.

This fix is very expensive and I am not able to fix it right now. I feel there should be a recall on this problem, which by the way is not the first recall for this car.…

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Stephen Olsson

Jun 22, 2015
0

On my 2010 Malibu that only has 66,000 miles on it. The issue I have is the Drivers Door Actuator does not work and I can not open the door from the outside or the inside. I have to crawl over the center console to get out of the vehicle.

I have my car going into Acton Chevrolet to have it fixed. Most of the work is covered under my extended warranty I have. The part that is not covered is the door panel? The dealership told me that they will need to take out the drivers seat to work on the door because it will not open.

They said sometimes the panel will break and that I would have to pay for a new door panel which is $300. That is so wrong at so many levels. To me that is a big safety issue that I can not get out the door and have to climb over center console.

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James Rademaker

May 21, 2015
0

It just took me 2 hrs to remove my air filter on my 04 Pontiac Montana. I had to end up destroying my MAF Sensor along with the air intake tubing. It seems that your highly educated and over paid engineers crammed everything in so tight that they forgot to allow for removal to change the air filter.

There is NO play to separate components, It took me another 4 hrs to remove countless parts just to cram everything back in. The engine had to be unmounted and shifted to the right to gain enough room to re-install. It has cost me over $40 for what should be a $10 air filter, over $100 for what should have been a $40 MAF Sensor, and $80 to replace the rubber duct work.

Maybe you should replaced your over paid Engineers with their Degrees with a lowly mechanic with Common Sense!

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Kay Johnson

May 15, 2015
0

I was having trouble with my ignition switch. The key was sticking. I had the switch repaired once, costing me about 300.00 to get fixed. A few months later, the key started sticking in the ignition switch again, therefore, having to had the switch fixed again at a cost of about 300.00.

Then I received a card in the mailed stating there is a recall on the ignition switch after I HAD paid MY MONEY!!! I would kindly like to know if I can get a refund. I can produce my receipts for these repairs before I received the recall card would like a response please. My car is a 2001 chevy Malibu, color black

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Mary Meade

May 4, 2015
0

The transmission on my 2010 Buick Lucerne Vin# 1g4hb5e1xau116808 with 82537 miles on it , went bad. I called Vail Buick & they told me I was 2 days out of Warrantee and wouldn't cover the cost. This is my fourth Buick that I have owned and have never had a problem with the transmission. Keep in mind there was only 82,537 miles on it. The transmission should not need to be replaced.

I have been a loyal customer and I feel that Buick not honoring my warrantee because it expired ONLY two days prior to this incident is not good business practices. I will definitely reconsider where my next vehicle purchase will be.

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Miguelon Sanchez Jr

Apr 30, 2015
0

Ive been trying to establish ownership rights with these company dealerships in the Fresno , Clovis California area and have not been able to . I've been giving name after name after name just not the truth over the private owners name.

(me) Selma's Liberty Auto mall Ford Buick GMC , Fresno's Miguel's English Micheal's Chevrolet and a couple more . Seven , Steve Greene , John Miller , these are liberty Chevrolet employees I need fired actually want to hire a law firm CPA firm in this area to do all the hiring firing marketing and

bookkeeping all other these none franchise dealerships of mine have been giving control of by the company executive id like replaced as well . 14 company dealerships in this area I think a CPA or law firm doing all the back ground checks and what ever else , is…

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