General Motors

I have been on hold for 1 1/2 hours. This is absolutely ridiculous. I am rethinking my loyalty to the GMC brand.

I bought my 3rd Chevy truck in 15 years . I bought a 2002 Suburban no transmission issues 2010 275 k Silverado 275 k transmission replaced 2018 Silverado 121 k transmission replaced . I spent 4000 on another GM transmission.

I still owe 15 k on the truck. I am a dentist and I am telling everyone I can not to buy a Chevy truck. I plan to sell that truck and get a Ford F-150 .

I bought a new 2021 gmc terrain from Kerbeck. When i picked it up it has a bad odor from the a/c. the steering wheel is crooked & when driving on the highway it wanders to the left. the salesman said bring in for service they will fix it.

A few days later i received a recall for the tires. Since Kerbeck could not get me in for service for a few week i dropped it off at Oneil gmc who told me they had to break down all the tires & check for internal mumbers.

They called & said it was done & no charge. When i asked what they did for the tires she said they checked for tread depth & wear??? i asked about breaking them down she said they did not need that.

I picked it up and it still wanders to the left, steering wheel is still crooked, a/c still smells & now the car vibrates at speeds above…

My Chevy Tahoe has been in the shop for 66 days with an A/C problem. Every time i call they say your senior advisor has to deal with it. I have called for 66 days now and the senior advisor has done nothing for me.

I started the buy back process and haven’t heard anything back. They never call me I always have to call them. The worst experience I have ever had with a car dealership.

My Wife bought a 2016 Trax Vin# KL7CJNSB5GB534760 and the paint is pealing under the rear window, other than that it's been a good vehicle. I do not feel like I should pay out of pocket to get a factory defect fixed. If you could please do anything about it, It would be greatly appreciated.

Hank Ramirez

This is my third Chevy Silverado high country I have a 2020 right now and my paint is chipping every where I have a bumper to bumper warranty on it but was told it doesn’t cover my paint job so I was told to go get estimate and Gm will investigate and help me get it fixed so they assigned Kimberly to help she called me on 9/3/21 from 866-790-5600 Ext 5916805 she came back and

told me what was told to me earlier and that she would not help she was very rude and didn’t want to listen to anything I said she over talked me and

finally just hung up on me. Then she turned around and called me 9/7/21 after I called and made it clear that I didn’t want no more dealings with her on 9/7/21 she was just as rude as she was on 9/3/21 and

even had the nerve to hand up on me again ,,,why bother to…

JONES I TOOK MY 2015 CHEVEROLET CORVETTE TO RELIABLE CHEVEROLET ON 8/16/2021 10 AM FOR REPAIR THAT I THOUGHT WAS A BAD CLUTCH. THE DIAGNOSTIC WASNT UNTIL THE FOLLOWING WEEK MONDAY WHICH THEN WAS CONVEYED TO ME IT WAS A CYLINDER THAT NEEDED TO BE REPLACED.

I TOLD THE SERVICE REP RICHARD TUCKER TO PROCEED WITH REPAIR I WILL PAY OUT OF POCKET BECAUSE I DIDNT WANT TO WAIT FOR THE WARRANTY TO DECIDE TO PAY OR NOT. RICHARD TOLD ME ON TUESDAY 8/24/2021 THAT HE HAD THE PARTS AND CAR WOULD BE READY ON FRIDAY.

ON FRIDAY I CALL RICHARD TUCKER WHO SAID HE WAS GOING TO LUNCH AND IT WOULD CHECK THE STATUS WHEN HE RETURNED. I TRIED CALLING AFTER LUNCH SEVERAL TIME BUT NO ANSWER AS USUAL, SO I WENT TO THE DEALERSHIP THINKING MY CAR WOULD BE READY BEFORE CLOSING TIME.

I ARRIVE AT 3PM RICHARD THEN SAID…

Had car for 3 months wipers started to come on by themselves cruise control will not work. Dealership has had car for 10 days this is my only vehicle having to pay people to give me a ride to work.

Gm will not give me a call. Was told someone is working on my case and will contact me been 8 days no call will never buy another gm product again worst mistake stuck for 81 more months

Purchased 2021 Chevy Silverado in Nov 2020 from Autonation Chevrolet in Peoria AZ. Vin number is 1GCUYEED9MZ138026. In early June while driving north out of Phoenix, started to experience an intermittent lurching, which became worse in a short time. Turned back around to the dealership.

Bad lifters on an engine with 9000 miles. Great. Was driving to Omaha with truck loaded down. Had to leave several items behind as rental vehicle was a Toyota Rav4. I was very unhappy and expressed this sentiment with the service mgr.

Got the truck back in 2 weeks. Fast forward to August, car started lurching again badly and a loud ticking coming from under the hood. Guess what, bad lifters again. Still not sure what the lurching is, I am assuming drive train.

Dropped off at dealership on Monday, Aug 23rd.…

Lemon vehicle. 45 days in repair shop. No parts available. No loaner trucks. Causing unnecessary stress for a stage 4 cancer patient! 0.

Good day Kindly be informed that I have a Chevy Malibu 2019 it is used for 16000 km only and the check engine signal has occurred and I heard a sound from the engine like clapping when I make any kick downs even small and big then I went to mansour Chevrolet Egypt your official agency in Egypt they sad that the knock sensor should be replaced and they will setup a new software to the vehicle , but

they didn't replace the knock sensor and the soft Ware they applied to my vehicle is very bad ( big lag in transmission and the vehicle is very slow so I went again to your official agency mansour in another day to till them that the engine is still clapping and they erased only the check engine signal only and the vehicle still clapping , then I went for the third time to your agency to solve…

My Silverado Z71 2021 is a company truck bought by Payne auto in Weslaco Tx. The radio screen went out. Took to kemp Chevy in lavernia Tx. Waited 3 days. New screen installed left shop. Not working. Took right back on a Friday.

They said could not look at it until Monday. I just left. I’m not happy ATALL

I took my Buick LaCrosse to Don Davis Buick of Lake Jackson TX. I waited a week for an appointment before dropping my car off. Two days later they hadn’t even looked at it! it’s working it’s way up the queue”. Unbelievable!

I retrieved my car after 2 days of inconvenience and zero service. Never again!

I took by 2017 Chevrolet Impala to Young Chervolet on 04/15/21 for hail damage claim. Gieco paid & I paid over $5 grand. The day I picked up my car after repairs I was lied to by Rachele Miller. I asked her if my quarter panel window was replaced, she said no you brought in like that.

Window was not tinted like other windows.

Also my trunk was damp and she told me it was due to rain that day. It rained all that week my trunk was full of water. I took my car to service king. After my trunk was full of water and mold and mildew they determined back head light was improperly reinstalled.

Now my internal sound and radio isn’t working due to the water & moisture. I informed Mr Kevin Willis the manager. Young Chevrolet did bad work and even worse customer service.

Also dent left on passenger…

In 2019 Immediately after paying in full for a $7000 on a 2012 GMC Terrain my motor went out in 2021 because of prior recalls on catalytic converter issues which I had no knowledge of! And I was told not eligible for getting warranty on a vehicle over $150,000 miles!

So now I’m stuck with a Non working GMC! I feel the Dealership knowingly sold me a vehicle which had recall issues and I feel GMC is responsible for paying some fees in replacing my entire engine! I will never never purchase another GMC vehicle in my life!

And I will never recommend GMC to anyone ever in my life!! I’ve owned many other makes of vehicles but my worst experience has been with GMC! I even called to make complaint and get help but they only gave me a CASE # 9-6741738921 and told me they couldn’t assist me!!!…

Went to have oil change and tire rotation and my tires was not balance and put back on properly I went back twice and they did not remove the tires and reset them ,they made me waits hours and give me all kind of excuses and could not get someone to redo the work they said that they were over booked and

short staff, I waited a whole week and still they did nothing they said that they were still over booked ,they said to come in but they did not remove the tire or reset. it,s still the same thing I felt unsafe driving the tire felt like it was wobbling and it,s going to fall off ,they still did nothing,except made me wait ,and come back twice i sat for hours and

waited and all they did was made up excuses ,I am disgust with how I was treated ,they try to come up with ways to get me to do…

I have a 2016 GMC Terain that has a bad ABS CONTROL MODULE and I can not find a new one any where. Why do we have a problem getting this part for my car. this does not make GM products and Co.

look very good or helpful.

Car shakes when it runs in v4 the car is 2017 CTS Cadillac with 33000 miles on it the dealership I’m dealing with is van mater in cape Girardeau mo it’s been in the there shop at least 4 times for this problem just want it fixed

Midway Chevrolet 2323 W Bell Rd Phoenix, AZ 85023 Isaiah Miller, New Car Sales Director imiller@vtaig.com

Re: Lessor issues with new leased Vehicle

Mr. Miller Mr. Seifman, went to Midway Chevrolet on, June 29, 2021, arriving at 12:30 pm for new car price comparison and purchase of 2021 Chevy Trailblazer LS, white in color. The only 2021 Chevy Trailblazer LS, white in color, was at dealer preparation storage lot. Important information about the vehicle, was not disclosed to customer by, Monroney sticker, that would allow customer to make an informed decision to purchase or negotiate price: manufacturer's suggested retail price (MSRP), $22,795 Engine and transmission specifications Standard equipment and warranty details Optional equipment and pricing City and highway fuel economy ratings.…

I Bought A Audi from GMC of white plains 358 Central Ave which was not a good experience ! overpriced compared to the original Add on the Internet . But the real issue is a car that was sold to me faulty 2018 bad Catalytic converter with only a month 2 months of Having the vehicle.

a bogus bumper to bumper warranty that does not cover this issue which is still under lemon law requirements. I think its a shame to treat me as a Customer this way after spending $39,000 its a Shame they got a free Car from me a trade which they payed off and

put the price on my new loan fine but you sell me a faulty car and you don't fix it is just wrong. I went to a Dealership that looks good on the out side but on the inside its a rip off first and the last time I will ever purchase from GMC white plains…

I purchased a new GMC truck from GMC of Tustin in California on March 31. I was told I would get additional add-on parts within a week or two of purchase. I did not receive the parts until May 15. During the install of the add-ons, they kept the vehicle for 4 days to install leather, running boards, and a tonneau cover. When I picked up the vehicle, it was immediately obvious that the tonneau cover was poorly installed. Rubber seals were hanging from the side, it was not aligned properly, parts were already loose, and upon leaving the lot, the cover opened while I was driving.

I called to raise concerns with Robert Monroe, the head of Tustin GMC. He was helpful in getting me in for immediate service. They kept the vehicle for an entire day, and later called to say that they had to order a…

Where should I start! I purchased a Chevy Traverse from Waldorf Chevy Dealership in Waldorf, MD on 3/10/2020 during Covid. because I needed some major work (transmission issues) on my pervious Chevy Traverse. The service I was greeted with was limited and shabby, but I really liked the Traverses I saw on the lot.

So, long story short I purchased a White Chevy Traverse from Waldorf Chevy/Cadillac Dealership. I should express that this vehicle is a CERTIFIED USED VEHICLE (which 172 point vehicle inspection is conducted by the dealership along with extended warranties and other offers) This warranty is offered to you during the sale of the vehicle and YOU PAY FOR IT!

The very next day I had to return the vehicle because the inspection failed to identify the USB connections being broken. When…

Writing for Cindi Williams - - purchased a 2020 Traverse High Country that has a mind of it’s own.

First the radio stayed on when you shut the motor off and got out and shut the door. While all this was going on and trying to turn off the radio, in exasperation we hit the button that opened the sun roof and now it would not close, you guessed it, it was raining and

we sat there with rain coming in on us and the car until whatever had to happen to the computer, controls, buttons to respond to close the sun roof. Well if this isn’t bad enough, one time both of us got out of the car at the same time with the keys in the car, shut the doors and it locked us out with the motor running and cell phone was also in the car.

We had to borrow a cell to call for unlock. What if we had been…

I have 2002 impala that has been at matick Chevrolet 14001 for 3 weeks. They 6/4/21 I was told it was ready yesterday 6/23/21. I took it there because the power would come on but it would start the engine. Radio reading system lock.

I was told that was fix alone with some other things. 56. I paid it . Got in the car to only see oil light on,battery voltage light on, and the radio still reading system lock. The my gm rep tells me to drive the car and it will charge.

That made me feel like I was so unimportant to you guys.

Also the 3 weeks my car was there. Every week I had to contact Owen to find out about my car. He never contacted me first. Again I feel unimportant. Custom #306081 and invoice cvcs704700

My husband and I have a 2017 GMC Denali that broke down 300 miles away from home. had to get towed to the closest city where they told us that our GMCs engine was blown. We called GMC and since the engine is still under warranty we had to get it towed to the nearest dealership.

We got it to the dealership where they proceeded to tell us it qould take 4 days to take a look at it and we needed to rent our own car since theres a "shortage" of vehicles. but WE have to rent our own vehicle!!! WTF!!!

Are we made of money? We are in a pandemic and GM cant help us out with a vehicle??? ur truck wont be ready til july 30th!!!!!! What are we supposed to do????! Customer service has been shit! I have a toyota and im am almost 100% we will NEVER buy another GMC if this is the customer service u get…

My truck has been in the shop for a month now and no one seems to be able to fix it. It’s a 3500 1 ton and it a 2018. I have to have my truck back and someone needs to contact me ASAP.

I’m going to have to take legal action if my truck isn’t put back to top shape and returned now. My number is 2815932907

I just bought a 2021 gmc denali duramax 1500 on May 6 the next day check engine came on took it to dealer supposedly the fix it the following day again check engine light came on now that they need to replace some computer but Gm doesn’t have they need to make it what kind of crap is this. I told the dealer that i wanted another truck they refuse i need answers tired of waiting.

I’m complaining about the GEneral Manager of Jeff Perry dealership in Peru, IL 61354. I have bought General Motors Cars and truck for a very long time. I recently bought a used GMC truck for my grandson from this dealership and they sold it with a broken air conditioner.

We com plainer but as is and very rude General Manager I will not buy from there again and he doesn’t deserve even one star

I HAVE A GM CRATE ENGINE INA SHOW CAR WITH VERY LITTLE MILES ENGINE #12498772 . I NEED A PISTON #12499103 GM SAYS ITS DISCONTINED BUT GM STILL SELLS CRATE ENGINES WITH THE SAME ROATING ASSY. AND SAME PISTON .

WHY CAN"T GM GET ME THE PISTON. NO ONE I HAVE TALKED TO WITH GM HAS EVEN TRIED TO HELP NOT WHAT I EXPECTED.

I HAVE A GM CRATE ENGINE 12498772 IN A SHOW CAR 1967 CHEVY II WITH VERY LITTLE MILES .I HAVE ONE DAMAGED PISTON.HAVE BEEN TOLD PISTON IS DISCONTINUED ? GM STILL HAS NEW ENGINES LISTED FOR SALE WITH THE SAME ROTATING ASSY. AND PISTON # 12499103 IF NEW ENGINES ARE STILL PRODUCED WHY CAN I NOT GET A PISTON

I got a new 2021 Cadillac XT5 Sport from Joseph Cadillac of Dublin two weeks ago. They had this ECP car protection service witch was already on my invoice for the new XT5 ok. I looked at it and said ok try it and the work done putting this car protection for the outside and inside was very very poorly done.

Or maybe not at all the car was not prepaired right I think the dealer car wash guy did the job not right at all for $699. I have contacted the dealer about this matter and have heard nothing from them was this a money grab seems that way.

I am a big GM fan I do not think of all dealership Cadillac should do loyal customer that way. Thanks

This traction control n stabilittrak should be an recall, This is the second car I had. Soooo inconvenient. GM SHOULD DO SOMETHING ABOUT THIS PROBLEM.

I bought a 2021 Camaro from Jim Taylor of Rayville La. When I bought the vehicle I also purchased the tire warranty. A month after having the car I had gotten a flat on the back passenger tire a piece of metal was lodged in the tire.

I called the service dept to see what I needed to do and the service advisor said she really couldn't help me and to call around to some of the tire shops around town to see if they could help. She was so rude and short with me and refused to help me at all.

I told her I bought the car there it looks like you could help even if you had to order the tire thats fine with me. She said there was nothing she could do and hung the phone up. I will never ever go there again and I will be telling everyone I know how sorry they are and not to go there.

My daughter least a vehicle from Taylor Chevrolet in Michigan for 3 years. Every time the car was in for service or a recall she was never given a loaner. She was told she will have to rent her own car.

I've worked for the Auto industry for 26 years in Quality and never heard of such a thing. I think she was taking advantage of because she was naive to the process.

VIN# is 3GTP1VEC3EG418972,color is White Diamond, January 2017 paint was peeling around the rear door on the passenger side and extended warranty covered most of the cost then, and now the paint is peeling off the very top of my vehicle. I have a copy of the last claim #138732 at Boulevard Buick in Signal Hill, California.

Can you please look into this matter, I have enjoyed vehicles I have purchased from GMC very much and I know the warranty is expired I have #175,000 miles on this vehicle and have washed and waxed my vehicles once a month since I have had it. Thank you for considering this complaint, Johnny Thigpen

The paint on my Tahoe is all scratched up on the hood and top of the vehicle is all tarnished and looks real bad I took it to the local dealership and they would not do anything about it. My vehicle only has nine thousand miles on it . I don’t think that it should look like this I think it is a bad paint job and I wish that something should be done about it

Brads Chevy in Cottage Grove Oregon is the most unprofessional dealer I have ever witnessed from service to sales, I have never been so insulted in my life. I have purchased many vehicles for work and I honestly wonder how the entire staff has not been fired or retrained at this point.

I have a 2017 Silverado that I purchased new. For the past year and a half it has been in and out of the shop. Brads Chevy has lied about issues, they have made up problems that they have charged me for and yet they do not have work orders for all my service calls.

They had my vehicle for over 3 weeks without resolving the issues. Matt Andrews and his staff are completely ignorant to professionalism and a customers needs. They do not call to inform you your vehicle is done, they do not call to inform the…

I bought a2019 canyon Denali brand new from Jim Curley in Lakewood NJ and had an issue with my phone connections, phone rang through the radio when first purchased. Now I have been back to the dealer 3 times with the same issue that was never repaired.

They say it’s an A. C delco issue . So there is no fix? Spent 52 K on the vehicle and that’s the answer I get, really.

Vaden Chevy in Pooler Ga refused to honor a parts warranty on a replacement part for my 2008 Corvette. Part was purchased from Jupiter Chevy in Garland TX. The Vaden Service Manager refused to provide the parts warranty. Said because the part had not been installed by a Chevy dealer they would not warranty the part. When I asked to speak to him the parts department stated he was “tied up in a teleconference”. I provided my name and cell phone number for him to call me. To date no phone call from Service Manager at Vaden Chevy. This non existent customer service attitude has cost Vaden Chevy any chance of future work on my vehicles and/or a new purchase.

I then spoke to Brandon at World Parts from Jupiter Chevy. He said of course the part is warranted by any Chevy dealer. I also had the…

We have a 2019 Chevrolet 3500 truck that is used for pulling a gooseneck trailer in a Hotshot operation. We use Chevrolet trucks because of the drivetrain reliability. We are based out of Ohio, but our driver had a problem this morning that required a forced regen of the DPF.

Being in the Cumberland, MD area he went to Weimer Chevrolet to have them check it out and have them perform the forced regen. They turned him away cold saying that they were too busy with "their own customers". I understand the need to service your local customers, but I also know that as a Chevrolet dealer, your customers include anyone who drives a Chevrolet.

A forced regen doesn't even require the vehicle to be inside the building, it can be performed out in the parking lot without attention once it is started.…

The service team are idiots at best. I got in contact with the service manager and nothing was done- bringing my business elsewhere.

Started with leaky back window on my Trail Boss. After dealership attempting a warranty quick fix with sealant, it still leaked.

On my 2nd trip, they not only dented my roof, scratched my pillars, and scratched my spoiler, they managed to crack my windshield upon replacing my headliner.

When my truck was finally delivered back to me, cut wire, screws, dust, panel pins were found all over my truck bed and back seat. My windshield washers didn't work and the rear defroster didn't work either.

I called to let them know, but they asked that I leave my truck for another 2 weeks.

I looked under the hood and found more un assembled work- plastic panels and…

1414 Charolais Drive Austin, Texas. 78758

VIN# 1G1FY6SO3L4129679 512-789-7125 Good day-

I want to make you aware of a situation that has arisen at the fault of, in my opinion, one of your dealers. The dealer in question is Henna Chevrolet in Austin.

This is my first Chevrolet EVER, and I bought it at this dealer based on my son's recommendation who has purchased several LTZ 1500s(a 2017, a 2019 and a 2021). My son referred my neighbor to Henna Chevrolet, and he purchased a Silverado 1500 from them. Reluctantly, I gave Chevy a look, and the following situation is how they have made a first impression.

On January 28 of 2021, I traded in my 2019 VW Jetta to this dealer. The VW was a leased vehicle, and I traded it in on a 2020 Chevrolet Bolt about 6 months before the lease was up. For a…

I purchased a 2020 GMC Sierra 2500 AT4 new. Three months after I purchased the truck I drove it to San Jose CA. from Seattle WA. While in San Jose the truck broke down and I needed to bring it to GMC service.

They did not know what issue was and unable to fix it for approximately one month. I had to get a rental car to drive back to Seattle. When they finally fixed the truck I drove back to San Jose to pick up the truck.

I turned in the receipts into my Service Representative in December 2020. I have called over 15 times with out a call back from the Representative nor from a Supervisor as requested. 00 that I had to pay as they did not have a loaner car at the time.

I still have not been reimbursed and I just get a run around when I call.

The worst costumer service, I will never buy Cadillac again. After 25 years of loyalty.

We recently purchased a 2009 GM diesel 4x4 truck from Mathaeral, Marquette, Michigan. We also purchased a 2 year warranty because the sales rep advised us to. 00 on a bushings repair in the front end. 00 plus whatever the labor is.

We have always bought GM vehicles because we trust the company. 00. I am a retiree and thus was going to be my final truck purchase because GM products last forever. My other GM truck is 22 years old and still run, but the body us rusting.

Was this sensor recalled and the former owner never brought it in for the necessary repair? I am quite upset with this purchase. Please contact me as to what the company and I can do to work this up. I do not want to bring this to the news source.

No one needs negative press during so much negativity that exists right now.…

Deceptive and fraudulent sales practice, actual rating (0) ,base price was $68,000 and added charges to the price totaling $82, 000. Look at VA, Attorney General complaints for dealership

Greetings

I have a complaint about a ongoing issue with my car for about a year. I went in to a GM dealership to get my 2014 Chevy IMpala checked out because of the engine light was on. They diagnosed it with the engine timing valve control was messed up. The only problem is GM didn't have the part available. SO i went on line and found and after market product got that installed and the engine light still came on t his was in November of 2019. So the dealership told me that the part failed so i went and bought another one and the same thing happen on are around January 2020. So GM finally got the part manufactured in late June July frametime. So i bought the part and got it installed and guess what the part failed to. So GM sent me a Special Bulletin (N192289160) identifying that they…

7/20/20 NOTICED TIRE PRESSURE WARNING CHECKED TIRE WAS GOOD WHILE GOING THRU INFO NOTICED I NEEDED AN OIL CHANGE WENT TO WHEELERS IN WIS RAPIDS HAD OIL CHANGED THEY SAID NEEDED NEW CABIN FILTER AT A RIDICULOUS $49 I AGREED WHEN SETTLING UP THE BILL I ASKED IF THEY ROTATED THE TIRES IF THEY NOTICED THAT FRONT TIRE SENSOR MUST BE MALFUNCTIONING THEY SAID YES I QUESTIONED THEM AND THEN WENT AND CHECKED THE MONITOR AND NOW NO TIRES REGISTERED THEY DIDN'T TELL ME AND WERE LETTING ME LEAVE WITHOUT KNOWING I COMPLAINED AND BASICALLY WAS TOLD THAT IS THE WAY IT IS!

I INFORMED THEM THEY WILL NOT SEE MY BUSINESS ON THIS 2016 SILVERADO OR OUR 2019 BUICK OR WOULD I EVER PURCHASE FROM THERE DEALERSHIP JOB INVOICE # 38208

2006 Trailblazer suddenly wipers ran by themselves & exhausted wiper fluid. Took to Banner Coulson Chev dealer in Higginsville MO. They couldn't find problem. I researched online and found issue to be a known issue since 2002 defective wiper module.

Called Banner Coulson & asked them to order & fix. 00. com & Amazon found part for $76 & $82 respectively. Ordered part from Amazon. ) Banner Coulson has proven to me what they think of my loyalty & my business.

I won't be returning to their dealership. Not sure yet on my loyalty to General Motors. ] PS I will be posting this complaint on my Face Book page & all my other social media. Robert Paul Smith

I have a 2018 Silverado with 7,800 miles on it it is mis firing on 6 of the 8 cyl. Rogers Dabbs Chevy in Brandon Ms won't fix it because they can't make it misfire. Even tho the computer tells then it has misfired over 13000 times in the last week..

I have never seen such a bad service dept.