General Motors

We recently purchased a 2009 GM diesel 4x4 truck from Mathaeral, Marquette, Michigan. We also purchased a 2 year warranty because the sales rep advised us to. 00 on a bushings repair in the front end. 00 plus whatever the labor is.

We have always bought GM vehicles because we trust the company. 00. I am a retiree and thus was going to be my final truck purchase because GM products last forever. My other GM truck is 22 years old and still run, but the body us rusting.

Was this sensor recalled and the former owner never brought it in for the necessary repair? I am quite upset with this purchase. Please contact me as to what the company and I can do to work this up. I do not want to bring this to the news source.

No one needs negative press during so much negativity that exists right now.…

Deceptive and fraudulent sales practice, actual rating (0) ,base price was $68,000 and added charges to the price totaling $82, 000. Look at VA, Attorney General complaints for dealership

Greetings

I have a complaint about a ongoing issue with my car for about a year. I went in to a GM dealership to get my 2014 Chevy IMpala checked out because of the engine light was on. They diagnosed it with the engine timing valve control was messed up. The only problem is GM didn't have the part available. SO i went on line and found and after market product got that installed and the engine light still came on t his was in November of 2019. So the dealership told me that the part failed so i went and bought another one and the same thing happen on are around January 2020. So GM finally got the part manufactured in late June July frametime. So i bought the part and got it installed and guess what the part failed to. So GM sent me a Special Bulletin (N192289160) identifying that they…

7/20/20 NOTICED TIRE PRESSURE WARNING CHECKED TIRE WAS GOOD WHILE GOING THRU INFO NOTICED I NEEDED AN OIL CHANGE WENT TO WHEELERS IN WIS RAPIDS HAD OIL CHANGED THEY SAID NEEDED NEW CABIN FILTER AT A RIDICULOUS $49 I AGREED WHEN SETTLING UP THE BILL I ASKED IF THEY ROTATED THE TIRES IF THEY NOTICED THAT FRONT TIRE SENSOR MUST BE MALFUNCTIONING THEY SAID YES I QUESTIONED THEM AND THEN WENT AND CHECKED THE MONITOR AND NOW NO TIRES REGISTERED THEY DIDN'T TELL ME AND WERE LETTING ME LEAVE WITHOUT KNOWING I COMPLAINED AND BASICALLY WAS TOLD THAT IS THE WAY IT IS!

I INFORMED THEM THEY WILL NOT SEE MY BUSINESS ON THIS 2016 SILVERADO OR OUR 2019 BUICK OR WOULD I EVER PURCHASE FROM THERE DEALERSHIP JOB INVOICE # 38208

2006 Trailblazer suddenly wipers ran by themselves & exhausted wiper fluid. Took to Banner Coulson Chev dealer in Higginsville MO. They couldn't find problem. I researched online and found issue to be a known issue since 2002 defective wiper module.

Called Banner Coulson & asked them to order & fix. 00. com & Amazon found part for $76 & $82 respectively. Ordered part from Amazon. ) Banner Coulson has proven to me what they think of my loyalty & my business.

I won't be returning to their dealership. Not sure yet on my loyalty to General Motors. ] PS I will be posting this complaint on my Face Book page & all my other social media. Robert Paul Smith

I have a 2018 Silverado with 7,800 miles on it it is mis firing on 6 of the 8 cyl. Rogers Dabbs Chevy in Brandon Ms won't fix it because they can't make it misfire. Even tho the computer tells then it has misfired over 13000 times in the last week..

I have never seen such a bad service dept.

DURING THAT TIME I'VE PAID MORE THAN THE VEHICLE IS WORTH. I LEFT IT AT DEALER SERVICE OVER A YEAR AGO. THEY JUST KEEP CHANGING NEW PARTS AND THERE ISN'T ANY GOOD OUTCOME AND I CAN'T TRUST USING THE VEHICLE.

I HAVE SINCE DETERMINED THAT GMC IS A THROW AWAY VEHICLE AND GMC SERVICE IS UNABLE TO SERVICE THEIR OWN PRODUCT. THEREFOR THE NEXT VEHICLE WILL EITHER BE A LEXUS OR HYUNDAI. I'M LEAVING TODAY TO TAKE WIFE TO BUY A NEW LEXUS.

EACH TIME THE DEALER SERVICE SAYS IT'S FIXED, THE VEHICLE BREAKS DOWN. IT EVEN QUITS RUNNING WHEN THEY USE IT. MAYBE YOUR COMPANY HAS HAD EXPERIENCE AND CAN ADVISE THEM HOW TO DO REPAIRS. MY EXPERIENCE IS NOT 1/5, BUT ZERO

My entire family are loyal gm customers 2 trucks this year. I bought a 2015 gmc sierra not even a month after the air went out i called the dealership there statement was not our problem. Mind you i traded in a 2016 Silverado with 60k miles i immaculate condition which they sold for 23 k.

I heard there was a recall ive been told that gm would not fix it my cousin has 2015 yukon had same problem. Make believe in GM...

I am contacting you as a last resort, prior to seeking legal representation regarding the motor vehicle defect of GM Motor's 2017 Chevy Impala.

I am a 70 year old teacher that purchased a 2017 Chevy Impala about 2 years ago, and last year I began experiencing issues with the car malfunctioning and the engine light illuminating. I took the car to Chevrolet of Turnersville in NJ, they supposedly fixed it, but then this same problem reoccurred multiple times within a month, and each time I took it back to them they "diagnosed" something different. Come to find out, this car later was recalled for "17019 Stochastic Pre Ignition Issues", so they issued me a refund for the cost of those "repairs" already completed. This defect posed a serious safety risk every time, whether I was on the…

I've purchased a 2015 chevy cruze ltz Feb last year at first all was good loved the car but since November I've been to the mechanic numerous time some times for the same problem I believe I been through 10 coils burnt out or cracked, changed thermostat more then once changed multiple sensors twice valves, you name it.

Just recently had a Ecm put in still same problems . t and engineers working on it. I'm 14500 in debt and is falling behind on payments now. Can you please help me out

Since I bought the vehicle there has been a brake problem. Every ten days since the end of January I have taken the car to Jeff Wyler in Canal Winchester, Ohio and they say there is nothing wrong. I am now on my second loaner from them.

This was a deliberate act of the bastards. I am 80 years old at 5 foot. The loaner they brought me is a Colorado 4x4. It's a problem getting in but they did not realize I have driven 4x4 for years older than they are.

Anyway, the problem still exists and I get the run around from them. Yesterday I told the service manager Joey Cordoba that intermittently the braking system sounds like a howling coyote. " The vehicles has 1,900 miles on it, bought the end of January.

I would like some help from someone.

I own a 2019 chevy Silverado the breakes went out on my wife while driving it and now this is the second time we have had this problem thank god she didn't hit anyone and no one was hurt the truck was took to a gm dealer ship we feel unsafe in it and will be seeking legal counsel if we cant get gm to buy the product back very un happy with gm this is my 15 gm product please reach out to me 304-785-8281 BUDDY BALL

I took my 2017 into Corum motors service dept in December 2019 to get mouse infestation cleaned up as per I talked to the service dept mgr explained the situation as well as my mechanic called and explained the extent. I was told bring it in and they could get the job done.

I left my truck there 6 days and when I called on the status I was told they just couldn't work on it very long at a time due to the smell. I told mgr to get my truck ready for me to drive it back home the next morning cause I was done waiting and very disappointed.

He then said, he would get it done that day. When I called the next morning to tell him I would be there shortly. He said give him another hour. I gave him three hours. Keep in mind I have driven a hour and a half to get there.

When my daughter went in to…

My complaint is concerning a recall my Son was severely injured due to a recall that was not repaired by you oor your manufacturer or your dealer and we drive a 2018 Chevrolet Malilbu Redline Edition bought the car with 6n miles on the car. Our Son has been injured and we have been trying to contact you and noone is returning our calls.

WE NEED HELP OUR SON NEED REHABILITATION PHYSICAL THERAPY AND PSCHYIATRIC TREATMENT. OUR CNTACT HOME NUMBER IS 832-538-1205 CELL NUMBER IS 832-260-4677. MY HUSBAND NAME OWNER OF VEHICLE IS ANDREW J. WARE. WE ARE ACCUMULATING BILLS THAT WE CANNOT AFFORD HOW DARE YOU HAVE US BUY OUR SON HIS DREAM CAR AND YOU END UP REALLY GIVING US A DEATH TRAP THAT HAS ENDED HIS BASKETBALL CAREER.

OUR ADDRESS IS 3901 LEFFINGWELL ST HOUSTON TEXAS 77026 OUR SON NAME IS…

Diamond Hills Chevy is the worse!! lies about my credit score!! Tried to Bride me to give good review have not pay up on something I was promise to get me to sign loan paperwork........Excuse me of wrong doing when they are all bad there

I bought a 2017 Lacrosse from Boyle Buick/GMC in Bel Air, MD. Boyle has interrogated the GM repair parts system since 27 Dec 2019 for Part Number: 084233238 and unable to procure. I have been a GM customer since 1967---need your help to please send this part to Boyle promptly. Thank you, Bill Shaver

I took my vehicle to my local dealer in Raleigh NC on 12/15/2019 when my check engine light came on. I scheduled an appointment on 12/16/19 and was then advised on 12/17/19 that my vehicle was needing a Valve Rocker (Part Number: 12633613).

At this point I was also advised that the issue was covered under warranty. My advisor then states that they have no loaner vehicles nor are they able to provide me with a rental. I had to pay out of pocket for 3 weeks in regards to having a rental for transportation.

I was then provided a loaner vehicle on 1/2/2020 and was advised to contact customer care to receive reimbursement for my out of pocket expense. I have such done so and was advised today that I will not be reimbursed for my out of pocket expense due to the rental was not a GM product.…

My 2019 Chevrolet Silverado with 1,000 miles on it had an electrical fire. After the initial contact I have been unable to contact anyone about my truck. Every call that I make always goes to voicemail. It does not matter what time of day that I call it is always voicemail with the person handling my case.

We purchased 2014 3500 HD new from Herndon Chevrolet vin # 1GB4KYC84FF661133 Had to have the truck towed to Herndon Chevrolet on 01/02/2020 and the truck has been there since. We're being told it is a WARRANTY issue but the parts are on Backorder. Why?

when this is a 5 year old vehicle why aren't parts available? Needless to say not only is the truck not able to work and we're making payments on something that we're being told Herndon has no idea when the parts will be available.

t Could you please check on this and let us know when we can expect the parts to be delivered to Herndon and the Truck Repaired 30 days is totally unacceptable

28 Jan 2020 On 28 Jun 19, I purchased a 2019 GMC Acadia SLT from Ourisman Chevrolet, Buick, GMC in Alexandria, VA, 22303. On 22 Oct 2019, on the way home, during a heavy rain, I noticed water leaking on my third row seat.

I explained that the leak seemed to be coming from the non-opening sunroof. My car is normally parked in a garage, out of the elements. On 28 Oct 2019 I took the car to the Ourisman car service center. At that time, I was given a Buick Encore loaner car.

A couple of days later I had to return the Encore because the tags were expiring. On 8 Nov 2019, I was called to return the car because of a recall on the car. At that point, I was given a new 2020 Chevrolet Blazer, with 8 miles on it.

Three months later, I still have that loaner car and I am making payments on a much…

Went to p/u my car that was at dealer for repair for 4 months. Called to advised I’d be there today and the service desk claim they have no access to the key in body shop. No call back and again no car

I have spent around $2,000 to get a clunking or rattling noise in the front end of my 2011 Chevrolet Malibu. I've bought new struts, sway bar arms, links, clock spring and my 3rd steering column and that was a GM steering column.

I was told by a (certified) ASE Technician at Serra Chevrolet in Saginaw, Mi, that they put a chassis ear to pinpoint the noise AND THERE IS STILL NOISE. Back end of car quiet and smooth, but the front is still noisy.

I want something done about this, I am not satisfied at all with the problem with my Malibu. I don't want to have to file a lawsuit, but I want to file a formal complaint. I would like to have a GM Engineer or a Master Technician come to Saginaw and test drive my car.

00am only to get there and be told that it would take 2 1/2 weeks to look at and fix my 2016 GMC Sierra 2500HD. The service guy didn't offer another option other than leaving my truck to be in line when the time came.

I own a repair shop in town for the past 26 years and have done a lot of business with this dealer only to be upset by this warranty covered issue. I ended up buying the part (84412924) at the parts department and repairing it the same day. 66). Thanks

I've been trying for two week number 591 1786. on voice mail it tell to his number if question . MY # 262 392 3272 MY problem leaky axle seal

This is our second complaint in less than twenty four hours. which makes four or five all together. We leave brief mesages, someone surprisingly called us back and told us basically to fuck off. As did a lemon law (script reader) If one truck is the same as our other truck why is only one being recalled?

And why are they not considered safety defects when they are safety defected and stall in the middle of high speed traffic? And why isn't there someone out there to help dissatisfied customers? Or is it just because we are who we are?

We were considering buying two new trucks and wanted Chevy's but you must have too much business already.

Bought a2019 Chevy Malibu from Nissani Bros Chevrolet in Los Angeles on 11/08/209 who charged me license & registration during the loan process but until they have not processed the registration paperwork.

However they have transferred the title so now I have a registration notice from DMV to register the car by 01/30/2020 or incur penalty. Tried calling the dealership several times and spoke to numerous people who don't seem interested in helping resolve my concern.

Last week sent escalated the issue by sending an e-mail to Derik who is the General Manager for that dealership and he hasn't responded to my complaint as well. Very frustrating that people at this dealership don't seem to care of helping customers with their concerns and issue!!

General motors has horrible customer care. Dont bother with talking with their so called customer care. I have been strung along now for 3 plus months. It seems like I am being discriminated against for being a single veicheal owner.

If I was a large fleet owner I would be treated like royalty. But being a middle class person it seems like I am put on the bottom of the list. Sad way of doing business. I wonder if any other car manufacturer treats their customers as poorly as I have been.

I have a 2019 GMC that has less than 10,000 miles with multiple issues with the transmission and GM refuses to provide a new transmission even though my car has shop been in the shop for 6 months. Stay away from GM products, save yourself the headache.

I will be going back to Ford. Lemon Law and attorney will be involved now!!! GM can’t treat people this way they will never get my business or my huge Hispanic family business.

I came in because the yellow engine light was on . Team chevrolet ran a diagnostic and replaced the battery total cost 348.00 dollars. They had the vehicle from 11;30 am - 5;15 pm.That is too costly and too long.

Chevy Dealership Joseph Chevrolet in Colerain Two Ohio. Screwed over my 80 year old Mother - in - law! General Manager Reese Powers and salesman Stuart Marsh are rude and refuse to take responsibility for giving her bad advise and promising to take care of her.

Horrible service from local dealer that has had my car for over a month. I've been patient. They've caused major problems for me because of no communication.

Still haven't got my car back after driving back from another state after being told it was ready. I was to pick it up and go straight back to my 82 year old father who is now Alone. 3rd time I was told they sent the wrong part. Now... here I am.. stuck. Very very upset. Very

This review is base on the service both from the GM customer service and my local dealer Jim Browne Chevy. I bought a new 2019 corvette Z06 for a Christmas present for my husband. Shortly after getting the car he had a problem with the rear end.

The dealer has had the car since before Christmas and will not return phone calls nor will GM follow up with phone calls. All we have received is the run around that it will be done in a few days and then they need another part and another part.

At this time the dealer has had the car more than we have. I have saved a long time to buy this dream car for my husband and this is what we get? This is the support we have received from GM.

Is this a sign of the times where customer service is all but gone? Sad to say that this has left such a bad…

Hello to Whoever Having a problem with my 2007 Chevy Tahoe stable track system and it needs to be taken care of nowThere is so many complaints about this problem and it needs to be taken care of now if not you guys will be sued

Paint chipping on door around window

I have a 2019 GMC Sierra that I purchased in July for just under $50,000. I was involved in an accident that ended with me being rear ended in September. It is now a few days away from the new year and I still do not have my truck fixed due to the body shop not having the parts that are needed for repairs.

I am not happy at all with having to pay a good sum of money and driving a vehicle that is damaged. I have always owned GM vehicles yet, I feel as if this may be my last one. Waiting for parts for months to fix a brand new vehicle is ridiculous.

I work hard for my money and to have to pay such a high amount for driving a wrecked vehicle is unacceptable.

My 2019 Chevy Silverado custom trail boss has been at caliber collision in Orlando Florida since November 23,2019. The repair shop ordered both front and back passenger doors on 11/26/2019. It has been over a month and my doors have not been shipped.

I am currently without transportation so, i don’t have a ride to work or the babysitter. I have reached out to everyone from General Motors and no one has given me an estimated arrival date for my doors or accommodations for this inconvenience. Please Help!!

I have a 2014 Chevy Cruze with 48000 miles and the water pump is leaking. My warranty just expired in August and I called Chevy to see if they could do something and the senior account rep told me I was on my own for a 1000 repair.

She offered no assistance and sent me this dry email saying sorry not sorry. By far the worst customer service ever. I’m still paying a note on this tin can and they won’t even cover half the cost of a part that shouldn’t be leaking this soon to begin with.

They mass produced these cars and if you look on the internet everyone had issues with them. So disappointing. I have contacted the fair trade commission and will be reaching out to other individuals about the carelessness this company shows to consumers who are spending hard earned money and they bare…

Hi I owned Malibu LT 2016 around 47k miles. Since the warranty period expire this car showing issues everyother month. Last time on highway it strucked due to stabiliTrack error and whole car started sagging, engine light on and wheels out of control.

Called tow truck and find a dealership nearby. Anyways long story short my car was left finally at Reliable Chevrolet dealership Richardson TX 75081 for two weeks to replace the issue and today on my second trip to Houston I got the same issue again, I took the picture right away for evidence.

I travel with little kids and this is really unreliable car proved so far. Anytime anything can happened to it. StabiliTrack, gear shifter issue, water in the trunk, reduced starting control whatelse I get during last few months? Tomorrow I will go…

Ok y'all repossed our car and it was ur fault not ours I am requesting ALL TRANSACTIONS we have had with GMC and I Mean all last year at this time we had made a payment to defer payments so we could get caught up we have talked to people to we are blue in the face saying whoever took the dererrment payment did not put it on the computer anywy we have record of that payment plus up coming payment to be caught up as of the first of the year unless we get some answers as to where our deferment money went we are in the process of an attorney as u had no reason to repossed PERIOD WE HAVE THE WESTERN U ION PAYMENT AS THE FOLLOWING PAENT AFTER THE DEFERALL PAYMENT U BETTER SEND US EVERY SINGLE TRANSACTION WE HAVE EVER HAD WITH U AND WE EXPECT IT SOON!!!!!!!

I have been waiting for an engine part at Lou Fusz in St. Peters Mo. since September 24, 2019. I would like an explanation for why General Motors is unable to manage parts distribution better than this. I know about the strike, but it has now been almost 7 weeks since the strike ended.

I have bought nothing but GM vehicles since 1994.

Specifically, I would like to know if the lack of parts for maintenance is because you are prioritizing shipment of the part I am waiting for to assembly plants so you can continue to sell new cars, rather than taking care of the customers that have already spent their money on your product. " But WHY are you unable to get these parts where they are needed?

I purchased my 2016 Buick Encore 6/18 Jimmie Johnson Chevrolet Kearny Mesa (San Diego). This was supposed to be a certified vehicle. Within 2 months of purchase my vehicle kept dying, went back to the dealership allegedly they replaced the battery.

I continue to have constant issues with my car not starting. Kept informing the service dept. Within the alleged battery warranty time frame I continue to have problems starting my vehicle. Each oil changed complained! Went in Sept of this year for an oil change complained!

Went in Oct sat for 4 hours was told by service rep my battery was fine! Nov my car continue to have starting issue, the screen goes out. Take my car to the service dept and was told they FIX the screen issues but the battery was no good and I had to replace it!

I have not…

Recently had my truck in Riverview motors Grandfalls Windsor to get recalls done. I asked can they also fix the seal on the onstar where it’s leaking water they said it’s only a ten min job. Then when I picked up my truck I was told I had to make another appointment with the body shop.

I live 2 hours away and would have to take time off work! If only a ten min job why not just fix it?

00 part does not fit want to send back said might not take it back cause it’s a electronic part and they don’t return electral parts I set it back any way the parts manger said they would not credit me after a heated debate about the buckle he said he would charge me 45 percent restocking fee. Well after talking to Hobson Chevy two or three times no belt buckle no credit on account nothing I hope you might step in help me out I love Chevy had them all my life never buy anything but

Chevy I am sadden by the way I was treated let me finish by saying please help so I don’t take legal action

We have 2011 GMC Acadia, we have extended warranty on this SUV. We are having so much issues with this vehicle. We had two dealership worked on this car.

First we took the car to West Point Buick GMC dealer ship in Katy, TX and they are working on it, they did a bad job, we didn't have that much issues begin with but after they start working on it, it keeps breaking. The customer service West Point GMC IS REALLY SUCKS.

NO respect for customers and sales reps are very rude. Then we took the car to Classic Chevy dealership,at least customer service is better but we brought the car back home and broke the next day. Never going to buy GMC ever again.

Tired of repairing the vehicle. If i didn't have the extended warranty will be out of so much cash.

On November 20th, I went to Darrell Waltrip GMC in (Nashville, TN) to have my car serviced. The outside mirrors needed to be replaced due to damage to the motorized gears. 83. I then inquired about the prices and I went to the GM parts center website to find the exact parts that were used.

I found these parts at a significantly cheaper price than what I had been charged. When I asked to speak with the service manager, he would not come out to speak with me. 00 and said that , it was the best that he could do.

When he discounted the bill, I knew that I had been significantly overcharged and they realized that I knew it. 00 more for a GM part than…

I want to file a complaint against General Motors And their headlights on the 2013 Buick Regal GS the HID headlight package they leak which blow out the HID Ballast 5DV 009 610-00, Xenon Headlight Control Unit You constantly have to replace this or buy new headlights which cost $1100 each you must have some sort of recourse or a recall on this . My question is what do I do you can contact me via email which is on the complaint.

My complaint centers around my 2015 GMC Yukon Denali XL. While we love the design, performance and features; this automobile is a mechanical nightmare. New torque converter, body parts coming loose and the drivers side tail light which the dealer wants $802 to replace.

Three more payments and I’m selling this money pit and switching to Ford.

I had a power train problem. Corwin Motors did work costing me $446. The problem was not fixed. Went to Power GM. They found the problem. It was a major engine repair covered under warranty. GM will not reimburse me for the work done at Corwin Motors.

That work should be included in the power train warranty work done at Power.

My complaint is that I bought a new car August in Tucson, AZ. I was told that one of the perks was for 3 years and 3 times a year they would give us a loaner to use for three days. We submit our request back in October so that we could have it the week of Thanksgiving which is plenty of time to confirm our request. The department that was suppose handle this gave us bad customer service by not getting back to us in a timely manner. This is not the only time that we have experience bad customer service. The only one that really helped us was the sale guy Daniel Camacho. Hope you solve this issue now and in the future, so this doesn't happen again. Thank you.

Carol S Polanco Dissatisfied Customer

Why will you not sell me the 2020 corvette? I was one of the five first preorders at my local dealer,.. they obviously didn’t deliver. I reached out to another local dealer... they obviously had the same response... Who/what entity do I need to speak with about buying this car...

never in a million years would I think someone would avoid receiving money. In this instance, it is evident. Tell me my options (if they are a fact limiting reagent) and get me on the list for these cars!!!! Why am I begging?!?