Great Clips

Yesterday, 11/10/2022, I went to the Great Clips in Winder, GA. An employee named Diana cut my hair. I told her I wanted my hair trimmed and shaped up, no more than 1/2" taken off all over. It is horrifically terrible. I guess she doesn't know what a 1/2" is!! I have maybe 3" left all over my head. After going home and trying to work with it, I returned to Great Clips and told them I couldn't work with it......didn't know WHAT to do with it. I was given a refund and was told the best thing to do is let it grow a few weeks before trying to do anything else. I agree with that advice.

I just wanted to share this horrible experience with you, because you should be aware of what kind of job this employee does. I know we all make mistakes and we learn from our mistakes. I hope she has learned,…

A girl cut my bangs shorter than I wanted them and their uneven and not straight

The store at Westlake in san antonio. I was teated with disrespect. I was almost in the chair when another customer asked for the stylist helping me and was told I had to switch stylist. I know it is first come first served.

I am very dissatisfied and will not go back this location. The store was dirty and under staffed. The stylists were rude

I am honor that Great Clips set aside a day to honor the Veteran with a free haircut but this is the second time I have gone to them and I found out they are not gone to give you a haircut that looks good they only cutting off hair that will keep you from looking bad . I do realize haircut prices have gone up but it should not negate you from giving a decent haircut receiving a haircut from Great Clips seems more mechanical than meaningful we do it beacause its the right thing to do and

it appears they are still looking for a tip for a bad haircut when they know in their heart its not a good haircut I don't know what can be done but I do want you to know if I was spending top dollar I would get a top dollar haircut but a free haircut not so thanks for listening

This is the actual email I sent the girl who managed the store last year. I don't know if she still does.

I'm not sure if you're still at the Milford store, but I wanted to reach out and let you know that this happened to me again yesterday! I've attached a collage for you. I want to state that even after the last time, I continued coming and supporting the business, however, my son had several botched hair cuts that needed to be fixed and we did and moved on, however, this is ridiculous. I told the girl she was cutting the front too much on four different occasions and she kept going back and snipping more off. I want to believe that this is just a joke at this point, because there is no way that a stylist can't cut a bob with the back slightly stacked and then had the nerve to say "it's…

I went to near tanger mall great clips for my hair cut.. very bad experience I had.. I asked him to make U cut but I don’t know what he did for me.. waste of time and waste money and I loss my hair too..

one side more hair is there and side it’s short and then middle not even oh no..

I got my hair cut at Litchfield illinois today terrible cut and terrible service,!!! I realize I probably get the senior rate only 19$ but no excuse for the way I was treated. None of the staff smiled or introduced themselves.

Maybe because it’s Saturday hung over? I asked for a trim of my current pixie cut.

First she yanked on my earring ok I can handle that . That is why I remove my hearing aides before they cut it. I asked her to even it out or put some gel in it to help with a cowlick she stated that it was like that when I came in that she cut it even she proceeds to use the same comb she used to thin my hair leaving chunks of hair on it squirted some gel on it and

tells me it will took better after I go home and wash and style it I would have gladly paid her extra to do that for…

My son came home crying because the lady that cut his hair hurt him and she said it was his fault and that we could told her so she can refuse to cut his hair I called the manager and she said that she finished urging his hair and what they do when you called to make a complain say the customer had the fault really when his 11 years old so unprofessional never taking none of my kids there.

I'd give 0 stars if I could never again EVER!

While getting my hair cut my stylist and another male stylist were discussing how they didn't get tipped for doing an "awesome job" on a client's hair. She went on and on about not getting a tip. I felt very uncomfortable as though I was being forced into leaving a tip.

Did not like the experience. I have been to Great Clips in the past and had a good experience but this left me uncomfortable. the whole interaction was uncomfortable. I just wanted to get out of there fast. I get the $20 charge at checkout and was surprised.

I asked about the site still shows $13 haircuts, she said no we're $20. That was it…

very unprofessional black woman told me she's not my mother and im to brush my own hair. very rude and made racel. slurs to me told me she does not want to deal with my white ass hair. I would like a email back asap very nasty rude.

threw the cape on the ground and told me to leave very unprfessional. shs should be fired. if I don't get no response back im calling harrisburgh and havingur place shut down this was in the harborcreek plaza 16510

I came in to get my bangs cut and my ends trimmed and not only is my hair not cut EVENLY my bangs are not properly cut either. I asked for side sweep bangs and got nothing similar.

I stopped going to this franchise cause of the absolutly ridiculous rules of waiting in line. I tried again today with my step son and still a crappy design. There was 2 people getting cuts and one person waiting with 3 hair dressers and still was told maybe 50 min wait or more cause of online check in.

Why in the hell do you people have walk ins welcome if this is true. I am literally there to get a cut but have to wait for other people to come in whenever they want? You really have to rethink your bussiness practices.

Obviously you dont want walkins and can mot schedule an appointment so what do you actually want?? People there ready to pay money ate the ones who should be next. Makes no sense to me why you would punish people who are actualky there vesrse people who can come in…

On date of October 17, 2022 at approximately 10:00 AM, I walked into Great Clips located in Miamisburg, Ohio to get a haircut. There were two hair stylists/barbers on the premises serving customers at the time I arrived. I was taken to the counter, asked who I was, gave the information, and was told that there was one customer ahead of me and that my wait would only be a few minutes.

I took a seat to wait while one of the attending barbers finished up her customer. While I was waiting, a young man walked into the shop and took a seat in the waiting area. One of the barbers asked the young man if he had signed in online.

The young man answered in the affirmative and he was immediately escorted to the barber chair ahead of me. The barber who had asked the young man if he had signed in online…

Shelby Nc great clips. Poor service 3 beauticians only 1 of them was cutting hair. This is not the first time this has happened at this location for me. They don’t care how long you wait. The waiting area was full.

great clips, west side, Springfield, IL. Gal with short blond hair cut my hair on 10/14/22 and one side she held the hair up a lot higher. I have PTSD issues so her real attitude was making me nervous. My service dog Sophia was with me and I should have listened to her and left.

My hair is past my shoulders and had layers from another Great Clips hair stylist. I just needed a trim. This lady cut one side shorter than the other and my hair is flat as a board, no longer the fluffy layers put in by Kelly.

AVOID the West Side Great Clips. My Veteran discount gave me a crappy cut and I have to go get my hair cut again! Kelly wasn't available at her Great Clips and I was on the West side so trusted this person. BIGGEST MISTAKE!!!!

We have been going to great clip at westview for 10 years . The manager Molly there was a nice person and always delivered nice hair cut for my son. Today we went in there and asked for the same hair cut ( which was recorded on the clipboard) but this staff Pasi had a hard time understanding us.

She first took our son ‘s masks off without our consent. When we complaint about it she then asked me to leave the area. After two mins I noticed my son came off of the chair, crying because the staff shaved off all his hair.

I felt the staff deliberately did it to retaliate. My son did tell her to stop cutting this short but the staff forcefully shaved his hair off. She has emotionally damaged my son. We have filed a police report about this incident.

I have tried your various franchises for many years in the twin cities and now my patience and forgiving nature has reached its end. I have tried every way under the sun, showing photographs, and explaining until the cows come home but I ALWAYS and I do mean ALWAYS get the opposite of what I ask for. Why ask the customer if you're not going to even TRY to do what they want anyway?

ME: "Then bangs are at the angle I want, so jsut tripm those even a bit, and please don't change the angle." the angle. I'll leave them the way they are." She cut them straight across immediately after saying that.! WHY WHY WHY WHY WHY???

This is not just with your outfit but it is industry wide. I have tried in six states and over forty years tried to just get my bangs cut at an angle and no way in hell is…

I did my online check in and the wait time was an hour and a half, so I decided to wait that time at home until I received my text saying I was coming up next in line. I arrive at the store and I’m the first on the list, the cosmetologist working proceeded to let two other families go in front of me, simply because “they have been waiting for hours”…..well so have I, I just didn’t wait in the store and it’s not my fault they didn’t check in online. The customer service today it absolutely ridiculous!!!!

Stopped in for haircut. Online check in wasn’t not working. Walked in store empty besides one gentleman finishing up. Was informed there was a 2 hour wait. I said no one is here. Again I was told there was a two hour wait.

Turned away with no one in line waiting.

Checked in online 9/21/22@3:50pm. Arrived with 7 min left on my wait time. See my name on screen listed first with two others waiting in lobby. Asked to have a seat and they will be right with me. Never happens.

3 technicians working on 3 clients. One finished and tech collects and then proceeds to do chores, empty trash etc. tech #2 finishes client, cleans work station and comes to counter and calls the customer on the bottom of the list.

I get up, shake my head, say really and no worker acknowledges me, so I walk out. This was approximately 10 minutes after my estimated time. Questions - what good does the on line check in do if they don’t follow the order of the customers doing so?

- are there no exceptions to ending of work shift when the lobby has three waiting customers? - nobody…

My son 12 went to great clips with his stepdad to get a cut. When he got home he was crying. Said the lady that cut his hair was incredibly rude and would not listen to him. She refused to cut his hair the way he requested.

On Thursday, September 15,2022 I I had a haircut at Great Clips on Cotton Lane in Goodyear Arizona. I asked for an inch off the layers and got butchered. My hair is so short that it sticks up all around like a crew cut.

I have been going to Great Clips for years and have never had this happen before but now I will look for a new salon. This person ruined my hair as it will take months to grow in. I would hope to get some reply for this disaster.

It is unacceptable to treat a paying customer like this and ruin their hair for months. I would certainly hope for a response. Thank you.

I had my hair cut today by Marie or Maria at the Ellenton FL location. I have never been so appalled at how she was very direct and unprofessional when speaking to others me. Her tone was condescending and saying, “ I don’t know I never cut your hair before and “How much like your saying this much so do you mean an inch?” just very condescending. My wife was sitting there waiting for her appointment and witnessed and heard how she was speaking to me. I was a second away from getting up and walking out.

I will NEVER let that woman touch my hair again. She doesn’t greet you with a smile and I could not wait to get out of her chair. All I was to bet was a $ sign and not a potential new client. Not too mention, the back of my hair is so uneven that I have to come back tomorrow to get it fixed…

Rude treatment and a stylist who insisted on doing whatever she wanted instead of what I told her to do

Worst service ever in my life today 09-10 -2022

Checked in Was next kept being put back Because people keep saying they had checked in on internet

Two guys can in one checked in Other not both put ahead of me Total 4 times When I checked in wait time 11 minutes After waiting 45 minutes I was leaving new wait time 25 I left

Hi my name is Susanne I am a African American citizen, I went to great clips for wash blow dry hair cut and style. Natalie who works at the Dundalk Maryland great clips who was going to take care of my services she was also African American.

She told me to come back to her station where she could see my hair she saying that I had nappy hair so she then said she would charge me extra for the services to my hair, in front of a whole store of caucasian hairstylists and customers I said OK then she started Comb my hair really rough.

She really made me feel like I didn’t belong because of my black skin and nappy hair. I didn’t get the services that I liked to have I did get my hair washed twice and that was it I paid five dollars and gave her a three dollar tip I didn’t feel safe nor did I…

I got a butchering today & am furious, I had plans to meet a new girlfriend & now it's off!!!! Thanks to your hack hair cutter unbelievable!! Never used a scissors, told her half off the top, high & tight, leave enough bangs to swoop over, she used clippers & off came the bangs, I feel like a concentration camp inmate, thanks for ruining my life until this travesty grows out!!!! God damn your company!!!

rosedale huntersville nc....tried several times to call the phone and I keep getting the fax. very frustrating. on friday, sept 2, 2022

didn't listen to what I wanted. Ask for hair to be dried and she didn't. Hair is uneven. Will never use great clips again and will make others know too!

The lady who would be cutting my hair receives 0 Stars.

I had an appointment today @ 11:00; I do not mind waiting to get my hair cut; however, the hairdresser walked to the back of the store and never returned to the front of the store. Another Great Clips person came into the store and she and the hairdresser continued their conversation, discussing towels and it appeared they were checking out the order of them in the cupboard.

Fifteen minutes.

I left @ 11:15.

Both of these women were unprofessional! I will not return to this Great Clips in the future. There were two people waiting after I left.

I would hope that someone will speak with these two women.

There was another hairdresser cutting someone's hair. I saw how she engaged with her customers, and she was GREAT.

I was excited…

Christina was my server she seemed to have an attitude towards me I must have anything to say to me, people that are in this particular shop she would not have conversation even though she was very friendly with everyone else when I asked her was she from Central America she said no I said where you from she said Mexico I said that is Central America when I got ready to show her on the internet it was Central America she got very irate and

told me she didn't want to hear it nor did she want to hear anything about that from me and said I have a headache and stormed away I don't think this is professional Behavior especially when she did not treat non-melonated people the same way she treated me I am going to report this to Better Business Bureau has discrimination

About a month ago at Great Clips Lebanon Ohio on a Sunday took my granddaughter to get her haircut I checked them under my name and they asked me if I was getting a haircut I said no she is so we set probably an hour for them to catch up so once they got to her they stated they couldn't cut her hair because it was under my name I spoke to the manager about this yesterday on Sunday August 28th 2022 took my granddaughter in for a haircut which she signed in under her name this time the girl or lady that cut her hair absolutely cut it it was the worst haircut ever seen I believe that she was getting back at me for talking to the manager about the situation where she wouldn't cut her hair as far as I'm concerned Great Clips has lost two customers that woman cut her hair way too short and…

Worse customer service ever. Asked for a shampoo and straighten hair , lady used ice cold water dashing my hair, pulling it constantly and poor bed side manor. She specifically asked if I wanted it straight or straight with a bump and I said straight.

Half way threw my hair was still wet and using a flat iron on it, started doing a bump and said the bump looks good. I got tired of her yanking my hair, burin gong my hair and just flat rude.

Left very unhappy and have came in several times

I made an appointment on line showed up on time and the great clips in Greensburg couldn't find it. Made another appointment with the lady at the counter. Itwastexted. me. Never texted and the canceled my appointment. That mess up cost me over 2 hours with special nurses for my mother who has dementia.

Went to Walmart got my grandsons hair cut. I will never be back.

I ask for my hair to be on the longer side. They gave me a buzz cut. The woman cutting my hair didn’t even listen to me.

Great clips Brownwood, Texas. My boys got haircuts on 8/13/22. Honestly these haircuts were awful and the stylist that did the worst one seemed like she just wanted to be done. I could’ve done a better job. They were so uneven.

One was better than the other, but still bad with long pieces sticking up in several places. Went to Great clips in San Angelo on 8/14 and they fixed them. But, I’m out $80 for two boy’s haircuts. This is the second time great clips in brownwood has done a poor job. Won’t be back.

The hair stylist messed my 8year sons hair so bad he was bawling and another employee stepped in to fix it for him. The first employee was extremely rude not only to us but to every person that walked in the door.

The second lady was so very sweet and made him feel so much better. It was a really bad experience.

I walked in to the Cloquet Mn store and was told 1.5 hrs, so I went shopping. I was texted and back within a few min. I was 2nd in line. The older woman (didn’t get her name) was YAPPING (not cutting at the same time) for way too long. The lady next to me commented about it, and I said, “No kidding!” She also added that she doesn’t like that stylist- as she never listens to what she wants. I told her I’ve had good luck with her.

I waited…..and I coughed and “ahem” several times. Finally said something to the other stylist. She rolled her eyes. Then the guy getting his hair cut took out his phone, and she started looking at pictures. I waited a few minutes (you should look at the cameras!!!!) and finally walked up to ask her if she was almost done. She told me to have a seat, and continued…

I have the app and i made an appointment. It said i had 15 minutes so i headed down to Great Clips. I arrived within 15 minutes and saw my name on the monitor as the next person up. I waited another 10 minutes and when they finished with cutting a persons hair they cleaned up and called for a person that wasnt on the list. I asked the lady "did you mean Bill? (she said Ben)" she said no...

I asked her about the signing up online and she did not answer and ignored me. I excused myself and told them I no longer had time to wait to get my hair cut. (it was now 15 min waiting in car, 10 min in store and now they wanted me to wait for this other person to get their hair cut before i could get mine cut) I am frustrated that when i signed on it said 15 minute wait... I was first on the list but…

My barely 16 year old son went to Great Clips on 19th in Alta Loma…received the worst haircut ever…it was an uneven bowl cut. OMG and school starts in 2 days. I returned with him to the salon and the stylist who cut his hair was very hostile and angry she was awful.

no notes on file this is a violent women who should not be allowed to have a scissors in her hands I was afraid she was going to purposely hurt my son. At on point my son told her please don’t talk to My mom like that… horrific experience I will never ever return.

Perhaps your employees should be trained on your listed policies

I went to the Great Clips in Fultondale AL. The lady that cut my hair was absolutely wonderful. She did a great job on the cut and was veery pleasant. I think something was wrong though because she could not stand well.

She said she had a physical condition and brushed it off. My complaint is about the other person who was working there. This was at around 1245 pm today. I do not know either of their names. This guy was rude, kept trying to start mess with her and was very racist towards me referring to me as 'white lady'.

I had checked in and so the lady who did my hair took me before a black lady and he was trying to argue that the other lady was there first and she was trying to tell him I had checked in online. He kept talking under his breath and rolling his eyes the entire time I…

There was explicit directions it directions on the haircut. It was relatively basic the same thing I always get every time I go to Great Clips for the last 10 years.. Ts a number 2 filled in Toto a 1/2 inch of the top or 2 bend length.

Well well the person cutting my hair decided that her fingers are really small and she decided to cut it to her finger length which was about a quarter inch.. I'm going out of the country on vacation and she made me look like shit It was too busy talking and carrying on a butter old crap in her life and

I had specific directions to leave my hair longer in the front and she wacked that shit off like it was nothing it's nothing she was so absorbed in her own conversation she could not concentrate on anything poor excuse for professional poor excuse for…

The manager got awfully rude to me on 7/23/22 I went in to ask about the app and she called me a liar and raised her voice and yelled at me and when I told her she was rude she kicked me out and told me not to come back I have been going there for years and always used app to check in

Took my 15 year old in for a hair cut. The associate told me we are dong a 4. I walked over to make sure what a 4 was because my son and his Dad have the same name and we do not want it short.

The associate cut me off and stated that is what my son wants. I was very upset . I do not care if my minor son wanted a purple Mohawk. It is not up to what my minor son wants.

Never have Ben so I’m stashed in my hole life. This happened today. White House Tn. Great clips. They could use a little more customer service training.

I did the call ahead app and when I got to the store the stylist was busy cutting hair so I leaned over to see if my name was on the window ( not realizing there is a big screen up on the wall) and she yelled at me very rudely asking me what I’m doing and when I told her she became even more rude to the point I didn’t even want a hair cut there anymore so I left.

I’ve never been talked to so rudely in my life!

My wife signed in plenty of time, drove 20 miles and still half hour til closing time. She said she was closing. This great clips is off palmetto parkway Hilton head

Once I got called to be next, we walked to the first chair and there was hair all over the chair from where she didn't clean it from the last hair cut. When I asked her to clean the chair off she remarked back that she had already cleaned the chair.

I insisted for the chair to be cleaned again. Once the chair got cleaned I then placed myself in the chair. She put the apron on me with out a white neck sheet to go around my neck. She replied back with are you joking. Are u serious.

I said yes ma'am I like to be clean and safe from any ways of getting sick. She then got even more disrespectful and more of an attitude. She finally started to cut my hair after talking about she had been emotionally since she got out of court!

I have been coming to great clips for over 2 years now and I get…

Literally hires anybody. Did such a bad job cutting the hair. So uneven for a mens haircut. Was wet when I left. Came hone to see the most uneven haircut of ny life. Paying full money and getting such a bad job done. Disappointed.

Now have to spend more money to get it fixed.