Great Clips

Yesterday my son had his hair cut at Great Clips on G Street in Merced CA. The employee, Heather, talks WAY too much to her coworkers while cutting hair. At least half the time she was turned away from my son, just talking away. It was non-stop.

When finished, I had to point out to her that one side of my son's hair was longer than the other side. Does your company do mystery shops? I work for a mystery shopping company as a project coordinator helping businesses to improve customer service.

Your company really needs to have something like that done. This is actually the second time this same employee has behaved in this way while cutting hair. Her focus needs to be on the customer, not everyone else in the building.

I took my grandson in to get a haircut. When he came out he looked just like when he first walked in the shop. I took him back in and told the person who had worked on his hair, that he needed more hair clipped.

She asked how much more, and I said I don't know, usually when I take him to the Barber he just knows what to do. Then she lifted up some of his hair in the front and asked that much, and I said yes.

She was truly upset by now and just started cutting away. My grandson's hair started to look once and I told her to stop , his cut looks lopsided. I heard everything in the book from her and especially from a stylist whose name was Sam who was working on someone else's hair behind us. ".

My grandson is African American, if I had known that the stylist didn't know how to cut black…

Went in for my scheduled at 9 AM this morning. I had to wait another 20 minutes to get a bad haircut. at the Cottonwood franchise in Albuquerque. Vanessa who was cutting my hair was too busy talking to the other hair cutters and not paying attention My hair was cut uneven.

I have been going to Great Clips for many years. Never again Bad haircuts for seniors for $20. You can't be on time and charge more now. Wow! I had a discount on my receipt for $5 off from 3/29/22. I usually get an haircut about once a month. Today is 4/30//22. Vanessa looked at the coupon and said it was expired and instead of handing my receipt back to me, she threw it in the trash. She told me the coupon expired on 4/16/22 and was not courteous about it. That sure does not seem too long. SEVENTEEN DAYS. By the way…

Went to great clips and asked for 1/2 inch off and she took 2 1/2 inches off. Worst experience ever. I would have been better going to a butcher shop.

Made an appointment online, came in stylist told me it was going to be half an hour wait, I let the stylist know that was ok and that I was going to wait outside, came back in 15 minutes later she said because I left outside that she had to take me off the waisting list and if I wanted to get on it again I would be placed at the bottom of the list, stylist was rude as well.

Fonthill branch manager Allison very rude. Employees and patrons. It doesn't matter. She is abusive. Please have someone talk to this woman. My experience was undesirable for a return visit. I will though just because of the stylists. Word of mouth bad experiences can not be good for businesses. Thank you.

I went in Sunday april 24th at 11 am ish. To the linden ave. Store. My usual gal Kelly was not there. Another gal who appeared to be hard of hearing helped me. I said I needed a trim. Not more than 1/2 an inch. Thin out the back. But NOT to short. She chopped away.

And I walked out with the shortest hair cut I have had. It's awful. I cant do a thing with it. It wont lay down. I cant style it. I looked at it there and was devastated. She knew I was devastated.

I really will not go back. This is the 2nd or 3rd time one bbn of your stylists has given an awfully bad cut. I cant go back for a re-do because there is no hair to Re-do... I'm extremely upset and disappointed.

I do not know her name and I did not get a reciept. I pd cash and left. I did tell her it was WAY to short. And I'd told…

Every time I go for hair cut, they always messed up my hair, today I had hair cut and I am very very disappointed

Old white haired hair cutter is a b*tch. She calls customers in the order she wants. She said corporate doesn't have a clue about what happens in stores so she uses her own system. I registered online and came over when notified.

I've been waiting 45 minutes so far. If I am not next, I'll be walking out. I've had positive experiences before today. She says she is the manager but I doubt it.

Your stores are very convenient for me as they are in the shopping centers where I purchase my food. I realized that I would need to be patient because I had always had a private hairdresser . My age and health have made it impossible for me to retain my usual hairdresser.

I have tried 3 different locations and many different hairdressers. The last 3 years I have received horrible haircuts. I don't think I am picky, as I have worn any different styles.

However , I have had to go back more than once and have a poor haircut remedied. This last time takes the cake. I asked for a pixie haircut and I received a haircut that can only be worn as spikes !

I am a 70 year old female with a short style haircut . This particular cut is only worn under a hat ! I have a double crown and "Donald "…

What happen at this location ? Clio,MI Made a appoint on line showed 18min waited about 5min left for store wait is now 38min ok no problem. 2 people working or should I said one was working other was on their phone for 30min when I was there and still was on phone one on phone made a comment anyone want a scissor cut ?

Know one answer then she said to person she was on phone with I might as go home ! Location had 6 people waiting when I got there This happen on 4/18/2022 @ 5:30 pm

The “salon” closes at 4:30 pm just when most of the working world gets off of work. I was a loyal customer every two weeks for over 10 years but I will find somewhere else now. Guess they don’t treat their employees well and can’t find more help.

Some of their employees did a great job and deserve better. Hope they fine somewhere better to work.

The stylist did not even make sure my sideburns were level… the haircut was awful

That great clips offer walk in service. I walked in to a great clips near me and was told that they could not serve me at the time because they had a number of customers on a list of on line check in.

I was there in person and those on the list were not. I was told that they were coming. So am I to wait until all of these customers on the on line list to show up before I can get serve?

Then why advertise walk in?

When I checked on the online app and then I walk inside the Great Clips, I thought that they were to ask me my name. They just looked at me and ignored me. I sat down thinking they will ask me in a little while.

Other customers walk in and they started asking them that, did they checked in and there answer was no. I Then told the only white lady working there, the others were black and a white a man, I said I checked in, then she ignored me again and said, will be with you shortly and took that customer for a haircut, that did not check in at all.

You all have a very poor customer service. You know that me and many others can go to other haircut establishment in waco. I really don't know what this employee think she is ignoring good paying customers. She can think that she is High and…

I went to your Kirkwood highway location in Wilmington Delaware. To put it delicately my hair was butchered. I came in asking only that the side of my head that I keep short was clippered. After clippering the woman grabbed her scissors and began cutting my hair I asked her to stop and she continued cutting saying that it was important to get all the ends off.

Then she trimmed the front of my hair so I now have bangs. I told her I didn't want bangs she said It looked really nice that way. It doesn't look nice. My hair is over an inch shorter than when I went in and now I have bangs that I don't have normally.

When I tried to move my head away from her she turned it back to her and kept cutting. I finally told her to let me up. Is it the policy of your company to manhandle your customers…

I have been a long time customer at Great Clips in Seal Beach, CA. Today, at 1:30 PM, I went there for a hair cut. A new employee started working on my hair and after half an hour of waste of time, without actually doing any work, and asking me hundreds of questions as to how I wanted it, I finally asked him to get help from another employee and

finish the job, as I had a doctor's appointment. During this time, two other employees had worked on two customers each. My request, however, did not go very well with "Lauren". She got angry at my request and she finally asked me to go to the lobby and wait.

After fifteen more minutes, she called me to her station and told me "you are very rude".

However, I asked her to finish the job. She was angry and rude, and used profanity, while she spent…

I went to get my hair trimmed at Great clips located at 3643 S Keystone Ave Ste 300, Indianapolis, Indiana 46227 on 4/11/2022 around 3:30 pm. This middle aged Caucasian female attended to me. I have wavy hair. She sprayed water on the lower portion of my hair, applied some hair serum and without even combing through the entire length of my hair, or parting it, she cut my hair straight across in less than a minute.

She was extremely unprofessional and rude and did not even ask me if I was fine with the haircut. Now my hair is all uneven after paying to get a proper haircut ! This was my second time at great clips and I’m extremely disappointed and would not be returning again.

Kindly reimburse me for the bad haircut.

I am a transgender female and for some reason, even when I state this to greatclips, they don't take note of it, and though the haircut I got yesterday in their chehalis washington location looks good, its far too short and looks masculine. I am doing everything I can to look feminine and this really doesn't help my dysphoria.

I go to the Great Clips in Sun City West, AZ 85375.

First, the 2 women that work there are FANTASTIC and are in NO WAY responsible for this issue. Your On Line Check In STINKS!!!! I wait at my computer for it to say On Line Check in now available at 5 minutes after opening.

I click on the icon and it instantly goes to the next screen. " What is that?! How can there be a 48 minute wait if Check in still isn't available yet? Clearly someone has checked in. Why does the first screen say I can check in and the next one says I can't?

This morning I had to go to the store, check in and then wait 2 HOURS! I checked in and came back home, had to cancel some plans and waited to go back. I went back half an hour early.

While I was waiting, 3 more people came in and said the website wouldn't let…

When I asked the "stylist " if she know how to cut my hair in a certain style, she assured me she did. After she was done, I told her one side was longer than the other side of of my head.

Instead of saying she would correct HER screw-up, she tells me "it's what I asked for". As she took of my covering, I told her it looked horrible but she would have to fix it. She then replied to me in a VERY rude tone, "WE'RE DONE HERE"!

So I got out of the chair and walked out. As I was headed towards the door saying "I've never been treated so rudely there". I mean, great clips without finding out my take of what happened. sorry, great clips.

I'm a part time teacher and football coach in a high school in the area. I have a network of over 100 coaches and certainly they ALL will know how I was…

Service very poor . I was treated very rudely by the person who did hair cut she didn’t want to listen what I need and states that my way to do it , she messed my hair style as if she didn’t know her job , very unprofessional .

Also while she was checking me out start making faces and when I was asked her to be nice to her customers she said she doesn’t care. This happened at location on hood road great clips on palm beach gardens and the stylish name is Bertha I would request to look into this grevience and please someone get back to me. Thanks Remo (7722409485)

Scotty asked what I wanted and faced me away from the mirror which I thought was odd. When he was finished, he barely cut my hair. He trimmed a few strands of hair that touched my ears and the back of the neck area.

He did not cut the top, front, and side of my head. If you want a stylish hair cut, then scotty is not your guy. If you don't believe me, take a look at the security footage.

The first first empl said 40 min wait, than came a second and she screamed and very unfriendly and told him it would be an hour. Even waiting customers said "wau". My husband asked for her name but she denied it, than he left. NO MORE THIS LOCATION!!!!

This is at the Valley View salon #9900.. My husband went in for a hair cut on 3/28/22 at 11:30am. Ayesha was the one cut his hair. I have to say she needs to go back to beauty school too learn how to cut mens hair.

It was awful cut uneven. Petco could have done a better job on cutting his hair. I would have been ashamed to charge for that hair cut. Could not recommend this salon and the last time they get any money from me.

I went into great clips and my stylist asked me what I was coming in for. I stated I came in for my regular 3 month trim and wanted as little as possible to come off as I have been growing out my hair.

The stylist then proceeded to ask “ so how much do you want off”. I responded by saying normally the stylist gives their opinion on what they think is necessary. He then said an inch was necessary after barely glancing at my hair.

He asked what I did for a living and I told him I am a nurse, for the remainder of my haircut (which lasted about 3 while minutes, he proceeded to bash the medical field saying how it’s a business that lies to people for their money. He ended the haircut with a 30 second long blow dry that created a frizzy mess.

My hair is naturally textured and normally stylist…

Worse service error . Cassie did hair cut in sick a way my son looks balded. March 28th at 3pm. She cut more and his hair looks uneven in the front . And his hard separation she did very thick , clearly bladed him in that area.

Please take certified ones not everyone . I used to do better hair cut for him at Covid time . Worse price for increased services. Will try not to use you guys at all and pews the word

Spring Mill Commons, Westfield, Indiana; I checked in on-line to this store for the first time and the wait time said 49 minutes. I arrived 8 minutes before my wait time and was told there were walk ins they had to accept, and that I had a 30 minute wait.

I told them to take my name off the list and left. I am extremely disappointed that this is the policy of this store. Is that true for every store?

The great clips staff was talking about a family member of mine and they did not know who I was. They were talking about personal information that should of been kept private and anyone could hear what they were saying. That is not professional.

The family member is going through some health issues.

Requested manager to cut my hair. My hair is thick and has body to it. Most enjoy cutting it. Manager with shaved head and tattoos, even after showing her photos and verbally verifying that she could cut it like the photo, did a cut she wanted to perform.

My hair is uneven gapped, and butchered.

I got my hair cut yesterday at Great Clips in DePere, WI, and I had a hair stylist that I have had before. When she got done I paid and left. " I looked down as I shut the door and my navy blue sweater was full of tiny silver hairs all over!

I looked like a dog. My husband teased me about taking me to Starbucks to get a pup-a-chino," I had hair on the front, arms and the back of my sweater everywhere! He drove next door to Walmart and ran in to get a roll of packaging tape.

We spent 30 minutes trying to get the hair off my sweater. Then my hair was still full of the hairs too and so it was back on my sweater. The hair stylist at Great Clips named, Ashley had not blown my hair off and had not…

Yesterday I went to Great Clips in DePere, WI to get my hair cut. I had the stylist named, Ashley, who I had had before to cut my hair. When I was finished getting my hair cut, I paid for the cut and her tip and left the shop.

When I got to the car, I looked down as I got in, and I was covered in tiny little silver hairs on my sweater--front, arms and back. My husband said, "what is up? " I looked down and saw that I was.

Ashley had not blown my hair off with the blow dryer or the apron she had put on me for the cut. My husband teased me that he was going to take me to Starbucks to get a "Pup-a-chino" because I looked like a dog.

Instead he drove next door, and ran into Walmart to get packing tape so I could use it on my sweater to try and get it off. I worked…

I made an appointment this morning and had to wait 45 minutes to go in. After I got there at my scheduled time I had to wait 40 minutes because I was #3 on the list. When it was was my turn a customer came in the door complaining about a haircut he had earlier.

They took him back right away and I left. That was just rude. I have been trying to get in for a haircut for about 6 weeks and was finally able to get in. I work 65-70 hours a week and only get 1 day off if I am lucky.

While I was waiting for my haircut I missed an appointment next door. The staff at this location ruined my day.

I ask her take off half off the ears and trim the back make the whole back even all the way down and I did get it and yes I tip her because of the virus and she got to live and eat prices going up up

I booked over the computer at 2 pm and I had to sit there until 430pm there were 3 employees there and every time someone came in the door they went a head of us and when I guestion it the group of employees laughed names on my receipt Gewels Britney Stephani service was awful I will not go back to great clips or would I recommend them

Been going to the location on 104 W Friendswood AVE. Past 3 times have received a terrible cut. Tried 3 different ladies. Hair was cut unevenly and chopped up. Styilist was named Isabel. Hardly ever see the same workers at this location. Must have high turnover.

I will not be going to another Great Clips again. It's a haircut. Come on people.

Your check in is a waste of time. I checked in it said 30 min. Wait. I waited 15 minutes. Before leaving to greatclips. Once I got there, there were 2 people in the chairs getting haircuts and 2 names before me.

The 2 people receiving there haircuts were in the chairs for 25 mins. While the barber was enjoying a long conversation while we waited. After watching this and knowing I'll have to wait another 25 - 30 minutes for 2 more people before me, I walked out .

This is the second time I've walked out of this establishment at 17469 n. Dale Mabry in lutz fl. My time is valuable and I don't appreciate your company wasting it. Michael Kapono

Why check in on line that says 27 min. Get there 1st online but they take someone not list. Now wait time is changed to to 54 minutes. Ridiculous

I explained to my stylist that I just wanted a trim with a long layer or two. I did not want the length to be shorter. I repeated this and she cut several inches off in the back before I knew what was happening and by then it was too late.

I never complain and do not want to make people feel bad but this was a terrible experience. I had been growing my hair out for several years and feel like I have to start over because someone did not take the time to listen to what I wanted.

I asked the person to cut 2 in off of the bottom and did an inch off of all the layers, and I came home with the chopped-up ugliest haircut I ever had in the whole 20 years I've gone to the salon. I cannot do anything with it it is a chopped up mess and even though it was a bad haircut I still gave her a tip because I'm stupid that's why.

I'm hoping in a month it'll look back to normal. But I doubt very much the cut is horrible

Two times I have gone to this location with failed appointments. First time got a text that appointment was 15 minutes away so I walked in, had to wait 60 minutes as she took walk ins instead, no apologies or reason that we continued to wait there forever watching this.

Second time was today, got a text that apt was 15 minutes away, walked in 10 minutes after and they said they were closing and wouldn’t cut hair. She said she’d call “corporate” so I decided to call instead. Called customer service and “Alex” was very rude saying he had other customer service issues to get to and needed to move on with the call when he asked about the date of first appointment and I told him I couldn’t remember and asked if he could look it up in his system, he could careless about the fact I was calling…

I went to 9510 Riverbend Village Drive Unit K3 Charlotte, NC 28216 I’m new to Great Clips and didn’t know about the online checkin. I came in at 12:15. But they told me the wait time was 30 minutes. I said I would just wait and hopefully have enough time before my lunch break was over.

Obviously they don’t respect my time!! I’m over here waiting for longer than the time the wait time they gave me which was 30 minutes, and then at 12:50 they take someone who walked in after me! and the 2nd lady then walks away and gets on the phone in the back room!

When I had already told them was in a hurry. I asked how much longer it would be, and that’s when the 1st lady told me that the 2nd lady was on a phone call in the back. I told the lady there how frustrating that was and just walked out.

They…

Tiffany at the Bonsack location gave me the WORST haircut of my life. She is untalented and cut my lengthy. I told her 2 inches and she cut 5-6 off ! My hair is gone! This is terrible. What an incompetent person that doesn’t listen to people and cuts scissor happy as she wishes!

I am so angry right now!!!! I’ve been going to Grat CIOs for 7 years and now I’m done. I will not step foot back in there. She did not even apologize! Instead she was snickering about it. If only I could get scissor on her head!!!!

went to windsor location and the stylist/manager their was very rude. I didnt catch her name but she had the longer hair out of the other stylist which was shorter. She didnt clean up after doing a haircut and took another customer back. which was very disgusting.

after she was done with the haircut and he went to pay for it. Im pretty sure she pocket the cash as she open the drawer. she never even handed him a receipt or neither did one print out and at that point I left and I will not return!

I am 62 years young I got the worst haircut of my life. I am embarrassed to go out of the house. You see my scalp all from my back of head and behind my ears no hair at all.

I will never go back. This is from Westlake Greeley, CO Done on Feb 15th

The sign 'walk ins' is false advirtisement. I was turned away and they refused to work me in inbetween clients. I was only getting my bangs trimmed which takes 5 to 8 minutes. They told me i had a 2 or 3 hour wait, which is ridiculous.

Ive been going there for many years. i will never recommend this business in sheridan wyoming to anyone. They no longer take walkins. False advirtisement. They can get sued for that big time. They refused me service.

I checked in online and when I walked in the staff member said my name was not on the list after proving to her that I checked in by showing her my phone and explaining to her that I waited 30 minutes and then it said I could walk in she still refused to try to put me to the back of the line on the waiting list I walked out very upset and the lady was very rude

I was double charged for hair cut and tip,manager said she would refund the cost of hair cut but couldnt refund the tip that should NOT of been charged TWICE!!!Sorry this I dont understand

Went in with my mother and son. The lady cutting my mother's hair refused to finish her hair and once I got home and washed my hair it was just as bad as the attitude of all your employees

Every time that I attempt to get a haircut at the Flemington nj location there will be only 1 and sometimes (if it’s a good day) 2 hairstylist working. If an online time says 30 minutes you will be hard pressed to get into a chair in 60 minutes. This place is a complete joke and shouldn’t represent your brand