Can't put zero stars, this cars is the most single handed form of thievery possible. I work at a retail store and will make sure green dot cards will not be sold and whenever i ho into a store that sells them i will throw them all in the garbage because that's what this corporation is....GARBAGE
They are fraud they hold my 26000$ for 10 days I sent them everything they asked but they keep on hold and dont pick up calls even
I added funds to my Prepaid Green Dot card at Family Dollar in Sibley, LA today which is 12/19/2019 at 4:47 P.M. and my funds is not on my card yet.
I was a victim of identity theft all my funds were electronically transferred via western union and moneygram to people I don’t know! My claim has been 120 days I haven’t received my new card or my funds
They blocked my crad sayn my information doesn't match now im not able to get my paycheck&i will not stop til i get my hard earn money
I had over 800 hundred dollars stolen off my greendot card and greendot isnt giving me the money back.
Someone else might have gotten a hold of my account. I was locked out of it for about 10-20 minutes. Within that little time, they could've collected whatever data it is they need to receive or review my account information, etc.
Green dot is a SCAM! My replacement card was sent to the wrong address. I called in to get my card since it expired 11/2019 and I was supposed to get a new one. They said it was sent out and asked me to verify my address, they had a different address. 00 on it.
I said I need to talk to a supervisor. They refused and said they couldn’t verify who I was. I gave them my social and all info. They said there was nothing they could do since my phone # changed.
Refused to send me to supervisor. My son is getting no Christmas presents because they are SCAMMERS!! They stole my money, do not use these horrible people. Now my autistic son gets no Christmas and they did not care AT ALL.
Filing a complaint with the BBB and attorney general that they scam people. They stole my money.
I made and cancelled a grocery order from Walmart they cancelled it but the money wasn't back in my account I called Green Dot repeatedly they kept giving me the run-around, Walmart gave me this information to give them, the confirmation# WBM7396H4WD2 The order # 7607192715064 & Customer service# 1800-924-9206 All they had to do was call or even FAX them but they didn't want to hear it I get 1 check each month I can't afford to loose $40 especially when I called on the 9th of December they confirmed Walmart had gotten in touch with them and
my $40 would be back in my account by Friday the 13th
I received a prepaid $120 gift (debit) card in October. I registered it right away. Last night, 12/14/2019, I tried to pay for a meal using the card. It expired on 11/2019 and I could not use it. I called your customer service line at 10:22 MST this morning (12/15/2019).
The automated line confirmed that the card was expired and instructed me to request a new card from the attendant. The attendant answered and I requested a new card or a check for the funds in the account. The attendant asked me to hold.
After two more holds (I was willing to be patient), she came back on the line at an elapsed time of 15 minutes. I again explained that all I wanted was my money and asked what steps are required. She became argumentative and put me on hold again (without asking me to hold).
After an…
00 TWICE AND I HAD ONE WITHDRAWAL FROM AN ATM MACHINE AT 7ELEVEM. 00 AND I DID NOT GO TO THE ATM MACHINE.
ALSO GREEN DOT OFFER 3% ON EVERY ONE LINE PURCHASE AND I HAVE NOT YET TO GET MY 3% CASH BACK RECORD SHOES I HAD AN ONLINE PURCHASE OF THESE FOLLOWING DATE 12/03/2019 12/02/2019 12/01/2019 2 ONLINE PURCHASE 11/22/2019 2 ONLINE PURCHASE PLEASE HELP IT IS NOT RIGHT IF YOU OFFER 3% CASH BACK ON ALL ONLINE PURCHASE AND YOU DO NOT GIVE.
They are thief's they are stealing money BIGGEST FRAUD NEVER trust them they I call them asked if I can give my insurance their information routing number and reference number for direct deposit of 26000$ they told me yes sure and after couple hours when money was in account they put hold and even after providing them with all info that they need they dont wanna remove hold I need that money for health and
they block my account and left me on the streets without even gas in my car and there is no workers only one person who cant even talk english no supervisor nobody they are THIEFS AND TGEY HANG UP ON ME TWICE
Prime video took money off my card was supposed to put it back. 00 more dollars of my new card please. 00 off the new card please refund my money. I have been trying to talk to a live person.
dollars and change that was not authorized by me. How do i receive my monies back.. The charge was for some AT&T services. I don't no how that charge got on my card. Please response. Thanks in advance.
I Have Been A GreenDot/Walmartmartmoney Card Holder For Years. My Account Is Clear And Shows: A. Alot Of Unauthorized Transactions B. No Card Security System C. Poor/Unable To Fix Walmartmoneycard Support Staff D. No Direct Contact To Green Dot Corporation To Fix Issue
Need To Contact Me @ { 641 } 224.2659
account online blocked waited over 2 wks and half and still no help, my money in that bank and i cant get it happened around christmads time whio used it because it wasnt me? from green dot,
I just got a green Dot card and I had a refund place on it because I didn't have my bank card. Green Dot block my card and won't let me get my money off I've called several times and they made me wait for a supervisor.
There supervisor are very unknowledgable and uncaring that this happened I told them I have kids and I'm living house to house they didn't seem to give a damn about my issue. Then they tell me I have to prove that to them that I did the refund they need a receipt I don't have one.
So how am I supposed to get my refund back on top of that I'm currently going through a law suit towards them so there going to owe me more than what my refund was for. I would never work with green Dot again and will make it none all over the place if this is not handle.
I'm already working on…
I never got a permanent Green Dot card with my name on it. I couldn't use my temporary card (even though it is registered) on an ATM or make any kind of purchase. I have deposited a sizable dollar amount that I can't access.
The automated phone system is crap, the live customer service representative are not helpful, even when you ask for a supervisor. I asked if I could cancel the account and be given a refund. They said no. I asked if I could get a permanent card with my name on it since the account is active and my information is in the system. They said no.
They said my only option is to buy another Green Dot card. I said thanks for nothing and hung up.
I have no access to my login info.i have a new card but cant activate it
Purchased greendot skam card Sept. 6 have been trying to register card ever since. My case number is31161970. The FTC and BBB are as useless as you are.
Y’all are doing a shitty fucking job ur god dam customer service department r not doing there job I want my fucking money back rite the fuck now no ten day bullshit I will fuck this company off GIVE ME MY GOD DAM MONEY BACK NOW
I load money it's said I could get cash back and get direct deposit it kept on not accept the code to access my account online and said I could not get a premenet card and I was very upset with this card it was a very rude representative that would not help me and just take my money and hold it up that I couldn't get my money to pay my bills got me put behind I very unsatisfied with green dot and want to be considered and contact me About this matter
I bought a load and go card for $150. Registered card with my correct address immediately. Card balance did not load until next day. Tried to make an online purchase and kept getting declined. Tried contacting customer service by phone.
No real person to call and verify info. Tried the chat and kept getting automated type responses. Tried calling corporate. No response. I have now lost $150. Was told by the chat bot that i was not approved for online purchases and could only do point of sale or in store purchases.
Tried buying something in a store and it did not work either. Extremely angry. Where is my money?! I also cannot get the money off the card in any way.
Walmart money card. lost my card call them,to experdite(3)days one . recieved it 25 of Nov 2019 Had to call them to activate it!!!! im on a fixed income(social security) I'm sick to my stomach. every time I call they tell me the work overseas,in Philippines barely speak English.
Cant pay Bill's, or buy gro. I feel I been scammed. Virginia Logan
As soon as I deposited my check my account was blocked and now they are telling me I have to send them proof of who I am in order to get a "refund check" instead of them just taking the block off my card now I am forced to live off of air and pennies until they decide to send me a check and their customer service is the worst I've ever experienced!
One of their reps Rudy hung up in my face as I was trying to explain to her that I am a mother of 3 and that paycheck was all that I had. I would give zero stars if I could!
I also put in a "ticket" to get a call back from a supervisor and as u could have guessed I NEVER received a call back
I couldn't access a bank transfer on the website. I could do this on the app. I tried the chat and they kept giving me the wrong information.
Finally someone had greendot call me. When they called they wanted to speak to my autistic son. We got this card for him to have spending money. I tried to tell whomever was on the call that he could not hold a conversation with her.
She said he needed to authorize the call. I said ask him something so he can answer you to do that. We finally told him to "I authorize". I asked her if that was what she wanted. She stopped talking to us and then finally hung up on us.
I thought reps were not supposed to hang up on you. This is discrimination.
I can not use my card. I am up set because it says I have no money
My money has never been available a and I had put 100.00 on the card for it to never show up it was bought and placed on the card at Wal-Mart in Lexington nc
I put $40 on my prepaid card to pay for something I order from Walmart and it denied my card how do I fix this problem or how do I get my money back
Green Dot is holding my money and they have not sent my replacement card and then been telling for 3 days i should have received it and check my local post office and still nothing and my money is on my old card but i cant use it. Customer Service Reps are crap and can not help you and when you ask for a manager they hang up on you or mute you until you hang up.
I need my money and i need it now. It's thanksgiving week and there is no way i will receive my card in 3 days and that's what the customer service rep calls expedited.
I noticed that 3 transactions were made to my account that I never actually made, I messaged support and they gave me a number to call to try and fix the issue but instead I was locked out of my account entirely and have no way of being reimbursed of the money that was stolen from me and no longer have a way for my direct deposit to be made. I really hope this issue can be fixed soon.
Very bad customer service, especially with Jackie #175117,refused to let me speak to a supervisor after I was verified through the system, then disconnected my call,I still don't have my reversed payment in my account...
I purchased a greendot card loaded 40 on it. Couldnt activate it or open an account. Card was stolen (I have receipt and packaging) I was sent 3 more cards. Have called never a live person tried chat. No help.
I need to locate info and funds from other card. Trying to get answers for over a week. Please help resolve. I have the bank numbers that were inside packaging. Please call asap 319-795-1505 asap
Hello my name is Danae’ Pullum. I am writing this letter to make a dispute against the fraudulent transactions on my Walmart money card. 25 each. 50 each as well. I Danae’ Pullum do not consent to these transactions and I request a reimbursement of the money taken out of my account.
74 at that same Walmart and then I went home. 25 had been made, twice…
I had unauthorized payments taken out of my account. So, I called to file a report and the customer service rep did was not answering the question I needed and was being very rude. I asked to speak to his supervisor and he refuses to connect me to one.
He rather argues with me on the phone. I ask for his dispatched number and he refused that too. It was very stressful and unprofessional. I've been a Greendot customer for a long time and to be treated the way I did make me want o try another company.
I have been told 15 different Answers by 15 different people I can't get a call back I was told I've had a corporate request in yet I don't I have yet to get my card the date on my card being received keeps changing and now I cannot access any funds until they decide they want to give me my card. This is absolutely the worst customer service I've ever had and I work at a call center
I can never find any information about this card or any help never talk to a human just want to do something simple like check my balance I have complained and told everybody I know do not get green dot when my money is gone off of here I will get something else I was going to put my check and have my direct deposit put here at this is a horrible horrible company will not do it once I get my money off of this card yet I cannot find my balance on this card I never lets me go to any information I’m talking to a human is just out of the question with this company
99 monthly fee. I used my card a few times and called to cancel it. They said I still had a balance but failed to mention how I could check it. Now that the car is closed I can't log in to my online acct or get through to a human at customer service.
Is there another way I can check the balance?
I have been with green dot almost 2 years I have never once pulled all my money off of my card if they would have checked my history the could see that...I have been going back n fwd with them over my money that scammers stole ..I am sick I have bills that are due A tradition bank would not put me through all of this that i have been through also I have chose them over a big name bank for years and for them to treat me such a way!!!!!!!!
We need to pay deposit money on the card unable to get a live Representative bogus charges high montly service charges would not recommend this anybody
I damaged my card and ordered a new one (Green dot unlimited) which I received, my direct deposit went to the card I cancelled. I have two cards on file and I Only want to cancel the old card. I have made over 30 phone calls to gd and the automated app is not much help at all .
I recently with thru two phones and 1 was hacked and I had to change my email address, so I forgotten my old information and green dot won't cancel my old card. Can you help me. I'm totally pissed off.
I used my green dot card at a Shell gas station in Durham, NC. 00. I called green dot to file an dispute which was denied like 7 times. I had to get in contact with a detective in South Carolina which he investigated letting me know that my card was hacked.
My only option is to sue Green Dot Company because they wouldn't give me my $300 back, which I have proof that my Green Dot card was hacked. Thank you, very unsatisfied customer.
I phoned last night and talk to a human. But at the end of the conversation I was led to believe that my 795 monthly charge would be returned, before my card was deactivated. She only returned the $1 purchase price, not the $7.95 monthly fee. I don't feel I could be required you pay a monthly fee for a card that got deactivated after 5 days.
I want my money back, or I'll be initiating legal action.
They blocked a purchase and never told me. The store told me and they wont release my funds they blocked weeks later. The number is automated system and never a person. I feel they were trying to steal my money with fraud.
Never had a card do thos before. Visa sure sucks letting Green Dot use their name and saying they have live customer support when they don't. They're trying to drag it out so I have another months fee or just robbed me?
This company is holding my $500 hostage .do not use this company. you cannot talk to a real person and you cannot get a refund. their website and app it is never working. you can’t register your card after you even gave them your money.
I’m about to file a police report, I cannot believe that Walmart Corporation is in business with these crooks!
NO STAR! What a bunch of bull&($! Called number on card sticker only to be told You must click here to register online!!! Why have a phone # Then I tried to chat which was a joke, the rep did not know the CEO or corporate office address or phone number.
Nobody should buy their card!!! In small print I later read Not a Gift Card - Jokers wanted my SSN# online to open a bank account. Rep was no help. RUN!
They placed a hold for two $300 payments when I only paid 1 bill for $300 and then they told me I have to wait 2 weeks to get my $300 back. I never authorized a second payment nor did the merchant and they are only showing one payment was made to them.
Whenever I call the rep hangs up on me or they just tell me they can't do anything because it is a pending transaction and it won't drop off until 11/19. So now I can't pay my other bills or buy groceries for my family.
This company is the worst and once I get my money back I will be cancelling my account.
They won’t give me my money
Green Dot bank is a crooked company that doesn't want to give you your money back from holds. All they want to do is make money off of holding your money hostage. My husband and I have worked hard for our money and they refuse to give us our money back even when the company that was originally holding it for a hotel deposit has released it back to us.
We talked with over 7 people now and no one will give it back to us. THIS IS BAD CUSTOMER CARE.
It has been a month and my account is still frozen on my unlimited card. I have four greendot accounts for years and have never had a problem. I have done what was asked of me and I was told LAST week when I called that it would be 24 hours and account would be unfroze.
Account is still frozen but yet Greendot took the monthly maintenance fee out . How is that good customer service? HOW? It's not. I have been a Customer Service manager and also a GM of a hotel and steakhouse and I would be ashamed of this service,it's a disgrace.
It's not even about the money any longer its the principle and really am debating on closing all my accounts even one I've had for a few years.