Green Dot

i have a account with green dot with my amount of 1769.00...when to check it..it was in the amount of 0.00 and doubled checked it again...and still the same amount..0.00..i have written to the several times but wasnt satified period with the re ponce and my money wasnt returned to me period..no check no nothing...you customer service no help at all....they just stall on you and leave you hanging...i need my money refunded to me...before it goes to legal forces...thank you..Mr Torres reference number - SF - 31227753

My card was deactivated by GreenDot.. I need the balance of my money sent to me

Wow I need to get hired in their customer service department so I can also do nothing all day but recite monitor your account while folks are stuck penniless because they can’t do transactions correctly.

After speaking with an account specialist it became clear that I was actually the account specialist and had to do all the work but don’t get paid no benefits and stuck monitoring accounts all day. I didn’t even realize I was working today. Thank god they didn’t decide to let me and my triple figure salary of 0.00$ go to the land of the financially destitute holding spots in the unemployment line. Got set up for a supervisor call back in 24 hours because I’m hella important to them, so I’ll let you all know how it goes when I call myself tomorrow and let myself know that there’s nothing I…

New card added $1000 cash to on 10/23/2019 n still not able to get to my funsß a+ crap

Crap .

Can't activate my account

This is the worst company if you have issues with any regarding your account. The hang up on you and you will have to go above the CEO head because he/she doesn't care either. So what I recommend is contact BBB

all the live reps I spoke to have to strong of an accent to understand. I need someone who speaks clear English.NOW!!!! (309)857-6697 IIM CONSIDERING CHANGING SERVICE PROVIDER.

My complaint is simple u don't do what the card says u rip off more money continuously through a month making no transactions it's a rip off and ridiculous will never use this service again u r a bunch of thieves

Went to get money pal store gave me card stated I had to speak to green dot for refund

Well for the 3rd time they have my direct deposit delayed and now I can’t pay my bills till they correct what they are doing. People shouldn’t have to wait on something they work for cause they can’t get things right get on they end. I need my money.

89 With charges. They advised me to contact the bank and file a regulation claim E but no one would access my account. This has been a horrible birthday on account that was all my money I had. I been hungry all week, I honestly hope I don’t need a lawyer.

This has been so frustrating I have all the proof that it’s me but they insist that I get online and handle it myself but I’m not banking online. My paycheck comes to this card , so I work hard and lose like this trying to bank. Please help

Bad customer service false advertising.

On September 30th and again on September 31st purchase two separate Money Packs it was unable to load onto my card so I filed for a refund then they denied my refund and sent me a letter in the mail that I needed to send the receipts so I did so and then they denied my money again it is now October 22nd and

I've yet to receive my money back or an explanation as to why they are holding my funds this is one of the worst companies do not ever use them if I could rate them less than 1 * I would I'm even considering calling a small claims attorney it's now about principal more than the money they also instructed me not to use their card but yet still charge me a membership fee it's quite ridiculous

I rece My card n the mail for a week now and can’t access my money because it won’t allow me to activate it when I call Support they keep transferring to the same thing over and over and I keep Telling them that’s not working y’all have my money and I cant Even received it this is the worst I ever experienced with a prepaid card this was suppose to be convenient when filing taxes and I can’t even get it

cant even get started with your bullshit

Been trying for 4 hours to register my card they took my social security number or my bank information and I have not received any confirmation of my $50 they keep sending me a code and when I punch the code in they tell me it's the wrong code tell me the customer service person to person was hit 5 on the prompt and they don't recognize that either this is the biggest fraudulent card I've ever had my life Robert bendetti

The green dot customer care service is terrible I have been hung up on by 2 reps because they didn’t want to help me resolve my problem, they just kept lien like they were getting someone above them to help but it always be the same person, and they told me the faqs that’s on there is a lie the information it gives is a lie

I opened a Green Dot Bank Prepaid Credit Card Account. They were more than happy to accept deposits via my checking and/or savings account to fund a "Platinum" card.

However, they rejected every monthly payment presented using one/both of these very same accounts. I was told they needed account verification via a letter from my bank or a canceled check. 00 fee for the "rejection". Why does Green Dot willingly accept deposits to open the account without bank verification when they reject payment from these same accounts unless there is bank verification?

Now, the only way to speak to a live person @ Green Dot is to choose the option to "Submit A Dispute". Otherwise, the automated attendant does not give the option to speak to an agent. I chose the "dispute" option and spoke to an agent…

I bought card number 4143-9702-1192-2210 from Walmart in Northlake Illinois. Is a prepaid card . 00 on the card. I tried to use the card at Amazon and Infinity. Both companies refused the card. They declined to answer why. I contacted Green Dot will not accept a bank transfer to a new card. 00.

I need somebody to help me. Walmart refuses to stand behind the card. Green customer service is travesty. com 224-260-1319

My card was stolen and when I called to report it the live agent was very rude and locked me out of my account

I have not had this account that long. But made my first deposit at the end of sept. and a few more since then. I got a email saying I would receive 10 dollars in my account after my first deposit.

I have not received it yet. I was told oct. 11 didn't happen. I was told I would receive a email to let me know thathas not happen either. Very unhappy about this. Feel like your people are not being honest.

I will not put know money until this is fix. Hope to hear back soon.

The company has lost my mind money that I had in an acct I reported my card lost they closed account and now they have no idea where my funds are this has been going on for 2 weeks. That money was to pay bill and live.

I really need my money. I'm financially struggling behind their incompetence.

23 pending in my account to come out. Uhaul canceled the transaction and yet this company refuses to release my funds back to me! I have filed a police report against this company for illegally holding my money from me along with contacted an attorney.

This company told me that my funds will not be released back into my account until Dec 9 do they not understand how illegal this is

Want to register a card given as a gift Unable to do so without giving ss# will not give that out on line and is unnecessary for a temp account. ALL telephone numbers require that including the alternate numbers and numeric by pass keys to press to get a human. Spent hours on all registration options including chat and the system makes it impossible to register. Below is an example of unsatisfactory chat results

CHRISTIAN VRIDGE L

Hello there! Have a question? I'd love to help!11:51:14 AM

Hey, haven’t heard from you in a while. Still there?11:52:38 AM Me

i have chatted and called allof the number but all lead to an automated system that requires ss number I need to register and after two hours, am asking you to either dso it for me or to please proved m,e weith ancorp number where i…

I called in to my green dot card to verify my balance. $135. While I was on the phone, apparently my cheek hit #2 on my screen and 'reported my card lost or stolen". Unfortunately, there is no confirmation after you hit it.

So I immediately called to let them know it was a mistake. The non English speaking representative, after verifying my name and address and social security number, told me there was nothing she could do to reverse it. So I told her I need access to my $135.

She said she could mail me a new card in 7-10 business days at no charge or overnight it for $25. I shouldn't have to pay for it. There was no verification and it was an accident. So I told her to order the new card as I needed my money ASAP to pay a bill with and hung up on her. I waited 10 days. I called back.…

September 30th 2019 there was over 10 translate transactions that I didn't do and I also called on three-way with the people of the management of days in who explained to the one of the representatives that they had no knowledge of that payment and that they have a printed receipt and you only did two statements or two payments out of there and the rest of they will have to put back on my card they filed a complaint I've been asking to speak to the supervisor these people put me on hold and

then turn around and hang up on me and tell me there's no supervisor I think this green. Thing is a scam or just full of it and I know it's a supervisor on here cuz you cannot run a business without a supervisor

They took too long to refund money from a merchant that cancelled the purchase...

00 of my husband money of his work card and put it on a green dot card. He is the only one working and has a 3 yr old and a wife. Yet you wont help him get his money back.

You will be getting a letter from my lawyer!

I have been trying to get a refund on a MoneyPak card I purchased close to a year ago. I have called customer service multiple times and have been given numerous other contacts and referred to the Refund Request site, where I am repeatedly told, my request would not upload, to get this done.

None of which have worked. The card will not load to my my card (NetSpend). 00 on it and I am a Disabled Veteran that cannot afford to lose this money. I only want MY money returned to me. I purchased it at the Dollar General Store # 06766 in Endicott, NY.

Card# 678 195 5462 4978 Please contact ASAP, regarding this matter. Thank you.

00 dispute on well apparently I got my money back but it's on a card that yall cancelled so I ask for it to be put onto my other green dot card and the lady informed me no, I would have to wait 20 days for a refund check and I have a baby due anyday now I need my money to get him the stuff he needs I don't have time to wait 20 days for my refund if yall are a real legit bank then

why cant u at least give me my account number and routing number so I can transfer it to my main bank? 00 that I was supposed to have gotten via check and never have it's been almost a year so since yall claim to be a bank and claim you cant transfer my money then I am gonna report this to the FDIC I'm so over yall doing me this away

I've been trying to move money from a lost temporary card to a new greendot card it's been six weeks every time I call they tell me someone will call back in two days I received a call three days ago for them to tell me someone will call in two days never happen

Your employees are very rude and not at all helpful. I was told it will take 3 days to activate my new card which is just ridicules! I have not been able to use my funds in over a week

The Green Dot Card is in the name of my Sister, Patricia L. Bartlett (age 82), and carries a balance of $4,916.60. The card expired in June, 2019. She and her husband, John H. Bartlett (age 87) were living in Vancouver, WA. Their son, James Bartlett died in October of 2018. He had been handling their money for years but held everything in his head. He left no records of computer finance information. Neither John nor Patricia is computer literate in any way. Patricia has been diagnosed with Alzheimer's disease and John has heart failure, diabetes, cellulites and many other side effects of these diseases.

I am Patricia's sister. I am Power of Attorney for finance and medical purposes for each of them. Also Social Security has named me Representative Payee for Patricia. My name, as above, is…

They are thieves. I loaded cash to my card I went to Hardee's brought a breakfast sandwich. Before I could get my bus ticket, after registering my card, it was blocked! I was stranded in Wisconsin from texas. Every other day I called cooperate (626) 765-2000. Nothing.

I told them a week past I lost my phone. They countinued to not call then taking service fee when my account is not suspicious or anything of the sort. They are liars and thieges if the issue isn't fixed within the week I'm pressing charges and make my businesses to create a lawsuit to take companies like this down. This is ridiculous.

With any green dot affiliated bank it's always some problem. Logos lie!

I signed up for a card that has never arrived in the mail after 20 days. The teller took my 50. Dollars and I have now way of getting my money back or speaking with a live person. I feel GREENDOT is a big fraud and steeling the public's money. Please return my 50. Dollars.

I had a transaction that went through on thursday 09/05/19 on my account twice and as I contacted the merchant I was told that it went through once how ever the bank charged me twice, I have been on the phone everyday since this day and have been given no answers. I want my monewy returned to my bank and I have contacted the BBB

Violation of my rights.

I was sent the direct deposit information from Green Dot Bank so I could set up mydirect deposit. They sent me the wrong account numbers and when my check got to my account that I had set up, the account numbers that they had sent me what incorrect.

I called them and they will very disrespectful and sarcastic about the era. I talked to his supervisor and he informed me that the account numbers were incorrect. They gave me a case number then blocked my card. Every time I went online on my mobile app, the message would say this account is blocked pending further review.

I contacted them everyday from September 3rd 2019. Every time I contacted them they had a new excuse. I talked to a supervisor name Jeff and he said that the problem will be resolved by the end of the day.

Then I talk to…

I was having a issue registering my card and everytime i called to try and exsplain my problem she 'angel' would talk over me like i was stupid and she would tell me to do the same thing over and over i asked her to listen to what i was trying to say but while trying to do that she continued to cut me off ive been trying to get this card registered for 2days now and

havent got anywhere and on top of that customer service person was very rude and disrespectful to me then she makes the comment that i dont have any money on my card then when i ? Her she said she didnt know thats not how i like been treated exspeacaly on my birthday so here it is 2 days later and still nothing but stressed i dont know how much longer ill be apart of green dot not to forget to mention she refused to let me…

I purchased a card yesterday. Not realizing I had to put my social security number personal information I entered the wrong number I'm unable to fix it and I can't use this card as I intended to use it online. I cannot get an agent no options to speak or re-enter my information to use my money.

Greendot delayed my direct deposit. Instead giving me the customer a temporary credit for the inconvenience they just said check your account. And when I tried to call customer service I was on hold for over 30 minutes just to have their representative hang up on me. I'm done with company.

Going to Chime where there is better customer service.

00 worth of I tunes in 12 hours or less you guys declined to reinburse me for it. You told me you would send a letter to tell me why I have never received it. this is my last attempt to get my money back before I turn it in to the Better Business Bureau.

I have sent you everything that you requested. Please look at it again so I don' have to call them. Thank you Denise Mann My phone # 620-714-1688 or email me as soon as possible.

I purchase the GreenDot card 2 days ago from Walmart Money Center I have not been able to use this card at all I submitted two forms of ID one military one state driver's license both of them kept coming back saying they could not accept them I sent plenty of them my money is stuck on the card and I cannot get it off I can't use the card I'm about to contact my lawyer there is no Representatives anywhere to be found the number on the back of the card is just the automatic system it does not have a live person to speak with you people are stealing money from me because my money is locked I can't use it at a ATM I can't use it at the store and

you are continuing to charge me a monthly fee I want my monthly fee back and I want my money back off of the card immediately I want a rep to contact…

Customer service is horrible if you call more than once in one day they will not answer the phone again,,, you have to wait on the phone for an hour to speak to someone and they attitude is horrible

How are you gonna run a business and the client (us) can't transfer money from one account to the other. I hate this company and as soon as my fuckinf card come I am NEVER using you all ever again!!!

And another thing how come we can't transfer money to anybody else??? WHY DOES IT HAVE TO BE A GREENDOT CARD??!!!!!!!!!!! Amd one other thing YOU NEED TO GET PPL THAT SPEAK FUCKING ENGLISH!!!!

GREENDOT created a bogus car rental charge 3 months ago. The reduced my balance by $201. They refused to restore the amount stating it was a pending charge that had to expire in its own after 2 months when it would be dropped.

After the months of waiting, they dropped the bogus charge but failed to restore the $201. Following several complaints by me on their failure to restore my money, GREENDOT tried to state the amount was refunded on June 15th. When I stated that restoration had never appeared or been reflected in my printed account statements up to this present time; they claimed that the restored $201 only shows on their account screens and doesn't show up in my balance statements at all.

This, they are stealing my $201. After attempts to push my complaints up to supervisors; they…

I’ve never found it necessary to “post” an issue before, but someone needs to stop these thieves! Wal-Mart should be embarrassed to be associated with these idiots. monthly lease. About 5 or 6 months into their “bill pay” system, they seem to have lost $2800 - funds were deducted, but never received by our landlord.

I’ve been making inquiries for better than two months and get the same “run around” and no results. S. promises & apologies - and no results. $2800 has been taken!! Going to the State Attorney Generals Office, Federal Trade Commission, Consumer Financial Protection Bureau and a little extra threw the “Small Claims Court” in California. After all my…

I have a greendot debit card, I have sent you several letters and you call me leaving me a message to call a certain number and the number you leave, you can never get a human being, why do you waste you time calling me. I do not down load apps on my phone as you have been told over and over.

00 and you can have your card. YOU NEVER can get a human being no matter what number you call, how sad is this. what a poor company in regards to customer service. how many times do I have to write to you?????

no wonder your reviews are so horrible. 00, you know there are some of us that do NOT down load on our phones, just give me a live person to talk to!!!!! what a disgusting way to treat a customer.

00 refund and take your card and do whatever you want to.

The person that i spoke with did not want to stay on and help me to the best of her ability. She would not let me speak to someone in charge so that i may receive the help that i needed.

If only she would have stayed on she would have seen that the problem was handled. `

So i need the CEO over greendot to give me a call asap. (903)717-1755.