My debit card with Green Dot was compromised I have sent them numerous documents to verify my identity to get my money that is on the last card I cancelled because it was stolen, I've yet to see a refund check or another debit card Ive been given the run around, I DONT recommend using one of these green Dot cards, the customer service needs work as well.
I HATE THIS COMPANY. THEY LITERALLY HOLD YOUR KONEY HOSTAGE WHEN ITS STOLEN OUT OF YOUR ACCOUNT AND GIVE YOU RUN AROUND EVERY TIME I CONTACT THEM. WHEN I GET MY MONEY BACK IM SHUTTING MY ACCOUNT DOWN. DO NOT BANK WITH THEM BY ANY MEANS.
ITS SHOULDNT TAKE UP TO 90 FAYS TO HANDLE A DISPUTE FOR YOUR MONEY!!!
Gave one star cause zero is not a choice. I have a lost card and the company refuses to send my replacement. I've got thousands of dollars that they continue to take little by little each month.
Meanwhile I'm here without a way to retrieve my funds. Fuck greendot and anyone who disagrees
They sent my card to the wrong address now it's taking me months the receive my money from the card and I've sent my documents multiple times every time I call to check the status of my refund check they tell me to send the same documents again
I bought 8 of their cards and none of them worked or were already hacked or were locked. I tried their "customerless service" 6 times and the first time, their staff went through all my cards with me and agreed they owed me $745.
The next day a foreighn speaking man from that office called and said the other ones were wrong and they only owned me $100 and they sent a check for that amount. Now, I called today about the remaining $645 but was hung up on 4 times by the customer service and one woman claiming to be a manager.
Tomorrow I'll file a complaint with their headquarter! What kind of customer service hangs up on someone with no explanation. They just put me on hold and left me there until they hung up. Piss poor management and I would not recommend them to anyone for anything.
I bought a card Green Dot card from the Dollar general they did not give me a receipt and when I tried to activate it it wouldn't activate and I bought it on the 3rd of December and I've tried to activate it ever since and when I finally got a hold of a live representative they say the card is in someone else's name there's no way possible that card can be anyone else's name except for mine I bought it and
had it in my possession the whole time since the 3rd of December and now they're saying it's in somebody else's name there's no way possible I got to have that money it's for my daughter to buy food and I'm on disability and that's the last $75 I had I put on that card and now I can't use it I need help please help me
I have been dealing with them for some time now and every single time it is frustrating anytime that my friends go missing it takes about 3 weeks until I finally get my friends back and seems to be and this last time I reported immediately as it happened I didn't even know the company that was doing it I didn't email me phone and it still got processed and now I am on week too still waiting on top of that I have money in my account number very frustrating
They didnt mail out a new debut card, my current one expired 11/30 So I'vd been without cash for 5+ days now. I've call customer service and are told a different answer every time. If i want money I can go to walmart, BUT you need to be at WALMART to do, as it is only a 15 min pick up window.
Also I did online bill pay for one bill, they say money has been sent, but cable bill still hasnt gotten it yet. I am SO MAD at this bank, I wish there was a way to speak to someone in the USA not India.
I purchased a green dot Visa card from family dollar. I came home and tried to activate it and it did not validate the card. So I took the card back to the store. Upon arrival the family dollar cashier told me that I had to wait 30 minutes for I could activate it.
Now it was been 3 hrs and the card still won’t validate. I need my 20 dollars
My husband sent me money via 2 different transactions (1,000 & 800) on Tuesday Nov 22, 2022 and GreenDot locked both of our cards. He called, submitted his ID and had to get ugly with them to unlock his card, which they did 4hrs later.
I also submitted my ID & phone number to the appropriate email as well to verify myself that this was not fraudulent activity. As of today Saturday Nov 26, 2022 they still have not unlocked my account even after saying they have recieved all of my information and verified me.
I keep getting told it will take 2 business days, yet here we are on day 3 and no one can tell me why or what is taking so long and I keep getting the run around. I understand there’s a policy but if my husband can get his unlocked in a matter of hours, why is mine taking so long?
I…
Green Dot Corporation refuses to issue refund for fraudulent charge that I NEVER received services for. I have submitted all the proper paperwork and they said they will not issue a refund. They cannot even verify I did receive service from merchant. 95.
I have been a customer for over 10 years. It will not allow me to upload files for this case.
is holding my money for a year I am incarcerated I've sent my incarceration ID they keep playing games on the phone and cannot speak English this is my stimulus check I was allowed to file in prison my sister lost her wallet and called the card to be blocked they would never unblocked it without ID she tried to explain to them it only state id from Department of Corrections Alabama it is no writing on the back of the card i have ask them to closed the account mail a check to address on fild t they refuse they are stealing my money cuz I am incarcerated her a copy of my id my card number is4133310292219958 07/26 197 the card is blocked they will not unblock it don't matter what I do this is been going on since February of last year2021 GreenDot is trying to steal my money
I stopped my card on 10/31/2022 still haven’t received a new card keep getting a run around every time I call and have no access to my funds???? I want my money or get this straightened out
I'm getting very passed upset and can't even seem to talk to someone who can seem to help me. I mean y'all handle how much money for how many people. what do I gotta do to get my money drive from south Carolina to where exactly???? HELP PLEASE
OO FOR A REPLACEMENT CARD (THEY CANCELED MY CARD] THE MOMENT MY DEPOSIT OF A FEW THOUSAND DOLLARS POSTED. I STILL HAVENT GOTTEN A CARD AND THERE ARE MILLIONS MORE LIKE ME, WHO GREENDOT HAS TRIED TO SCAM, AN EXECUTIVE AT EXXON MOBIL JUST LAST WEEK I HAVE STARTED A PETITION FOR THEM TO BE BANNED FROM SOLICITING ON THE IRS PLATFORM AND
LAUNCHED A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE I HAVE FULL INTENTIONS OF STANDING BETWEEN THEM AND UNSUSPECTING TAXPAYERS THEY ARE A BIG CON HIDING BEHIND CORPORATE AMERICA ROBBING LOW INCOME TAX PAYERS NO BETTER THAN THEIVES AT YOUR DOOR
Zero stars. And I will be reporting to Channel 12 as well. You motherfuckers need to be taught a lesson
98 was taken out of my account for something I didn’t order. In July I got the money back but in August, it was taken away and I have been trying to get back since August. I’m 70 years old and I live in a assisted living facility.
00 a month so it was very upsetting to have this happen. I would like to have my money back.
I was offered this card thru tax free USA for my direct deposit. As soon as I recieved deposit my account was locked up and told I had to send id and it would take two buisness days to lift hold.
2 buisness days have passed n still no lift of hold. When I call I am put on hold and hung up on or just told to wait 24 hours. I feel as if there is no intention on lifting the hold.
They are just steeling my money
I had to put my ssi/ssa direct on roommate card been victim of identity theft,filed FTC. I saw on his computer it was overdrawn which he should of handled & claims he did. I have not used the card only to get money out.
Now, whatever unauthorized charges on their it is Michael Harvey Glascow responsibility, not mine. I get $181ssi & 680 ssa. Well i only got 60 & the card on kept it. 00 returned to me now. That is part of my rent $. Acct was 194690823040 closed. 00.
I think this can be resolved. com
00 was taken out of my account with my authorization. They GreenDot changed my email and phone number for a total stranger without notifying me until after it was done. This was done so that I wouldn't see the transaction notification of the money that was taken out of my account.
Even changed my id and password on the GreenDot app which won't let me login to my account. I had to upload my drivers license for verification online, supposedly it will be 2 business days before my identity can be verified.
I want my money back and I’m done with Greendot!
I have sent all info regarding a refund from greenest to obtain a refund. No refund
00 on it and I didn't realized I had other accounts with them they haven't been use in a year at least and it. ive moved but since they had a different address they SD they couldn't identify me. On Nov 7.
My purse was stolen and we called you that same night and told you to close the account and we also sent I a police report. 85 and give it up to 2 weeks. The a day goes by and I start receiving these text messages stating alert alert.
We suspect there might be a fraud going on is this you ? Yes it no ? I SD what no it's not me we sent you a police report plus I called you and closed the account two days ago on the 7th because my purse was taken.
I was told they couldn't give me a refund cuz there was two different address so they just open the account back up. What it was a fraud how…
Green Dot is holding over $3000 of my money and won't release it to me. I'm and elderly homeless man with no address or PG&E bill and they say that's the only way to get my money is to have a lease agreement in my name and PG&E bill in my name.
They won't accept my state issued ID or Social security card for proof. Help!!!
Locked me.out of my account call me fraudulent and won't allow me to fix update or claim my money in that account
My dad passed away May 27th 2022 I called the card obtained the information that I needed to turn in to receive the funds and close the account since nobody there speaks English and nobody's higher than the corporate office because you can't speak to real people because the real people are so busy letting these people that don't speak English answer the phone hang up in your face frustrate you because they don't know how to do simple things and
tell you how to do simple things long story short is this November and I still haven't received the funds from my dad's card no one has called me every time I call them they give me the runaround and it makes no sense somebody needs to shut Green Dot corporation down
This has to be the worst bank I have ever dealt with in my life I have had nothing but problem after problem after problem and still haven't got my problems resolved I had to call corporate the other day to get the block took off of my account so I can retrieve my money but I didn't get there in time to put the block back on it I want the block lifted off my account so I can retrieve my money now this Bank sucks I give it a zero
My name is Leticia Aguirre my address is 525 E HARRISON DR APT 604 Avondale Az 85323. On August 23, 2022 I tried to send funds to my sister in Mexico but the transaction was declined. I contacted Green Dot via chat multiple times about the situation and they mentioned to me to wait an hour and to retry the transaction again which I did and again it was declined. 99.
I have been trying to contact green dot for the past months and no one has helped me or listened to me I want my money back please I will take legal action and take this to court if nothing is done because that is very unfair to do.
My account has been locked because they said there was suspicious activity and that wasn't me. Because of this I couldn't pay my rent and was evicted and now I am homeless. I do not have an ID or Driver's License to send a picture of to you guys to get my account unlocked.
I need it fixed so I can get access to my funds.
I call green dot in the 7th of November and report my card losses and they were going to close my account and issue me a check for 403.85. Will the agent didn't close the account so the fraud person use all the money on it and they say I m responsible and I don't get my money how us that my fault.they green dot didn't do there job and close the account. Confirmation # 110124531
98 out of my debit card, I never ordered this, 6-11 I got a new debit card. 7-1 you gave me my money back, 8-4 you took it back. 00 a month from my SS check. This hurt me very much.
I don’t understand how you could do this. I trusted you with my money. Please return my money or I will let people know how you work.
Bought a new carf but it will not let me register it. Tried to reach out to customer care but its not a live person to talk to about my issues
Customer service is a joke at Green dot! They barely tell you the minimum that they have to for filing a dispute of any kind especially a transaction dispute then they tell you it 10 days and they tell you it's 30 days then
they tell it's 45 business days then I get a letter today saying it's going to be up to 90 days while they investigate. Investigate what it was a fraudulent charge my bank would have already had this overturned and refunded me my money this is just ridiculous.
And so frustrating then you find out about a provisional credit oh but they don't tell you you only have 10 days to file it after you filed the complaint nobody ever tells you that. Like I said customer service is a joke I hate Green Dot
I have been dealing with this issue since April 2022. My account was compromised and closed by green dot not per my request and now having problems receiving my refund check by mail to my new address. I have been charged many late fees with my bank and mortgage company due to late payments because I had not received my money after the loss of my job.
I do need a supervisor to review my account and either reopen the account so that I can have access to those funds of 3000+ dollars or open up a new account and transfer that money into the account so that I can process my payments . I can be reached at 956-983-2558 or you can speak to my wife Rachel Galindo at 956-212-6145 thank you
I have experienced a very rude unnessary time with people at green dot and do not want to bank with green dot anymore
On September 15th 2022 called to reset my pin but they said they couldn't help me and told me they could mail me a check for my over 5,000 dollars worth of funds in my account. Said it would take 7-14 days.
Well I never received my check after that time period. Call the company back they said they reissued me a check on the 1st of October 2022 but never received it, called again and the date I was told from a different representative was it was mailed on the 5th of October but
of course I've yet to receive my money!! Called yet again and they said they would expedite me a check that would take 5 days we'll here I am almost 10 days later from that date and still have yet to receive my money from my account!!
Now when I call they hang up on me. I'm ready to hire a lawyer and sue this…
I have money in a green dot account.i been trying to prove it's my money from IRS,but I can't get the proper help
On 10/14/22 my account was hacked, I lost a lot of money. I've talked to numerous people EVERY ONE has told me something different. You never notified me my account had suspicious activity!!!!! Why? So all MY info I was supposed to get Was being sent to the hackers!! Really, pretty smart.
Now I have to wait longer... maybe employees should be trained right and not stutter when asked questions....
00 until oct 27 because of a poor system they have a hold on my money until then and they lied to me about the hold on my account I am extremely disappointed we with this service now and I was very happy with them but now they have really disappointed me and I'm going to complain on every outlet I can find against Daniel R Herry William T Jacobs Ellen Richey Geroge Shaheen J Chris Brewster Jeffery Osher Peter Feld Razeen V Date Saturrino Funk And
last but not least Mr. George Gresham they should all be ashamed of themselves for taking people money and returning when they feel like it leaving people in a bind with no money because they have a hold on the funds for over a week it's wrong unethical and
you are stealing from people and giving it back at your convenience and you should not…
This company has put a hold on my money until October 27 and refuses to release it until then leaving me in a life changing position to where I may lose everything. And will not help me. Blaming the merchant for the hold and it's totally not the merchant and refuses to speak to the merchant.
These people have lied to me and took my money.
Hello there my name is Danielle hawkins and I have been waiting on my TUrbo green dot card for over a month, And after sending multiple proofs of my address as well as my ID card and my proff of address they still have not took the block off my card.
com my phone number is 213-604-0627
Have a Green Dot unlimited account when I get my Social Security check every month direct deposited I've had it for over a year lost my card and hey different email address and phone number sold my house so I don't have the same address be verified all the information to them and as soon as I get a card sent me to access my Social Security checks there's two Social Security disability checks on this card on this card I've been told it it was sent back out to your address but
they never came to my post post office box and the Postal Service grab my mail to this box from my old address so when I'm moving so they never had sent it then come back and would be very fine how I was when she had another car three different times they told me they were going to send it and I still have not…
there were stealing thousands of dollars from me for over a year and nothing was done about it i would call they would laugh and hang up on me
My job sent direct deposit to my card and I can't get my money or a new card .because I complain about a card that never came to me it's been three weeks and I can't get my money .please help me I need to pay my bills .each time I ask about my money they make as new rule up for me to try get it .
Yes I'm Brian Davis and do to the lack of security protocol account was hacked and 250$ was taken.i file a complaint.I could barely understand a word the gentleman was saying do to a very thick Indian accent. So a month later I receive a letter stating that my money was credited well I call to see how to collect and since I didn't keep the receipt I can not collect my hard earned money that was stolen do to there lack of security I think this is total bullshit it's like I have been robbed again
They won't give me access to my account it was locked because it was compromised and know I lost my home and my truck payment is do tomorrow and if I don't make the payment I will loose that to can you help me they are treating me like the criminal here
I reported a unauthorized transaction on my account and disputed it. Over a month later I still have not received my money back not even a provisional credit. They are past the original 10 business days a manager promised me a resolution on and refuse to provide even a provisional credit but keep forcing me to give them more time for research.
I reached out to the merchant where the charge came from as well and explained that the purchase was unauthorized and they cancelled the order and refunded the money back to the bank and provided a cancellation number which I also explained and provided to the bank and they are still refusing to give me my money back.
You can never talk to a supervisor right then and there they always have to do a callback and the ivr system is trash. You finally…
U are the worst I ain’t get the help that is need I need to transfer the money on my money pak card ont my bank
Your refund procedure is unusable. Every time I try to type in information I an M referred to a support I’d number 15618905026575341433. URL was rejected. I can’t speak to a live person. This is rediculois. I have wasted hours trying to resolve this problem.. it keeps. Saying fraud. This is me.
How can I resolve this mess. My number is 601 799 0417. Home.
I was a victim of identity theft in February of 2022 where the thieves stole my eye identity my bank cards and awesome I income tax for my Green Dot card I turned it into local authorities and Green Dot it was only refunded a portion of it in which I never received.
Green Dot is holding my money because my address doesn't match their records what's the identity thieves changed I have sent in multiple identifications and residential leases as proof of my identity and yet Green Dot will not release the rest of my money to me. I have been trying since February to receive my money.
On multiple occasions I have called Green Dot they have been rude and very unwilling to help. and I still haven't received any payment. The reference number is 997 954-768-0 26 76 24 with card number ending in…
This company is a scam. It's not even a real company. They lie and steal from people who have real honest jobs and families to support! DO NOT BUY ANYTHING FROM THIS JOKER THEY CALL A COMPANY OR YOU WILL LOSE YOUR MONEY!!!!