Okay I have proof of failed payments that they constantly take out of my account however once I tried to call there each one of them give me different answers all the time I need my money back clearly shows that they have still took the money out of my account they won't return it neither nor my refunds I keep calling periodically to check and see what's going on nobody ever knows what's going on please help me get my money back over 6000
Green Dot has had my money for 2 years I verified who I was they have locked my account and they will not give him my money they are rude they hang up on me and they're very disrespectful all I want to do is get my money they said that my government ID was suspicious so they locked my account
Green Dot blocked my card for a whole week. I don't have access to over $4k in funds while they tell me to wait an additional 10 days to complete their investigation. They have already told Me they are not unblocking my card or account.
There has to be another way for me to access my funds or escalate this issue to. I am livid.
You guys told me to cut card up now say you need it not my problem I want my money back but all customer service does is hang up or put me on hold I'm not gonna stop
They steal people's money . They close accounts suppsbly for fraud when it wasn't fraud and won't except I'd or anything
This company is extremely unprofessional and ignorant they scam you into using their service then give you the worst product service I will no longer use greendot and I definitely will not recommend this prepaid service to anyone
My complaint is my card has been blocked since February 04, 2022. I’ve sent in my state ID twice still getting the run around about my account my bills are late I’ve had to borrow money all because a direct deposit posted on my second card which is related to my account as an family account and
they have locked both cards still today. All I want is my account back up so that myself and my daughter can have our funds that we have worked for if it’s that big o confusion why encourage family accounts.
I would like to say that Green Dot is absolutely the Slowest bank I have ever worked with on getting a hotel deposit back on. I stayed at Downstream Casino and Resort many times and they require a $100 deposit when you stay at their hotel.
I frequent this casino and never have any issues getting my deposits back usually within 24 hours after I check out. i used this service and purchased $120 prepaid card to use as my deposit. I stayed 2 nights and checked out on Feb 11th and the casino instantly issue a credit to my green dot card.
well it is now Feb 16th and Green Dot still hasn't gave me my $100 credit back. I went back to casino to make sure they did issue me the credit on the 11th and yes it was confirmed so Green dot is just holding my money for whatever reason they seem fit.
Do…
I ordered a GreenDot card in one online I believe was going to use it and decided not to and these people have got $119 balance for a card I never use or I think I had to go online to register it cuz I bought the card at a store and I didn't realize that it was a $8 fee every time I use it so I never used it I just took the money off the card that I already spent for the card and
never used it and now they're saying I owe $119 these people won't let you close your account you can't cancel the card and they just keep charging me a fee I'm going to report this to the Better Business Bureau in the state's attorney general office
I've been consistently and continuously contacting greendot's corporate office about removing the block from my account but no update since Dec 8,2021. I've asked to receive a refund check for the funds in the account but I have not yet received anything. Please help me receive my funds, it's been extremely too long.
Green Dot Bank after finishing my disputes my account that they had let somebody get in and steal over $5,000 out of a dispute for finalizing everything was taken and returned to Green. But they refused to return it to me that is my $5,000 and they refused to turn it return it to me they can't do this legally I provided them with all the information required in the deal arcade nevermind they want it done differently each time each time it's a little bit different this is illegal they can't do this they cannot do this they've had my money for over 60 f****** day is in this is ridiculous somebody needs to look into this
I was suppose to get a refund check mailed to me and it's been 2 months and everyone I speak to they tell me it's been pending. They are liars and I would not recommend this place. They are very unprofessional.
An account was opened fraudulently in my name. My legitimate tax refund was sent to the account. As soon as I learned of the account, I contacted greendot to send the money back to the tax resource group since I could not access the greendot account.
then I had to dispute the transactions, three times, for their resolution team and I was denied my dispute all 3 times claiming there were no transactions that weren't authorized... 7k dollars gone to inmate payments and cash apps, because of greendots shitty handling of my claim...
now, they don't even have my respect
Green Dot bank is refusing to send me my disability check and the supervisor I talked to was talking over me the whole time and HUNG UP on me! They are thieves and they need to answer for their evil doings.
you are holding my money on a card that has been inactivated. You owe me $1800 and your customer service has hung up on me twice. The last employee I spoke with said a check was processed and mailed to me, but i have not received it.
It has been weeks of waiting.
Every time I receive my college refund greendot locks my card up. I depend on this school money to get me through and usually it doesn't take them long but now they're taking their time on top of the fact that my card should not lock up every time I get cash deposited like this. It's wrong to withhold my money.
Stealing of my social security check due to a fraud charge that green dot let go thru. They cx my card. Refused to send new one or have access of my money. I have cancer and I can't get my medicine or oxygen so they are indirectly kling me.
SSI knows about this, FDIC now attorney general office and now a lawyer
Can't get thru to cancel my green dot visa card again. 95 per month for an open Green DOT bank account which I closed 7 months ago. I have called every number they have and they hang up on me.
00 debt I owe them. Help they are trying to make money after I canceled this account.
I purchased a card from from the dollar store and put money on it and from the time I bought it to the time I lost it I could never get my money they then they send me a check and the refund my money and then they put on there do not cash the check return the sender or some s*** they rip offs they're con artists are no good for nothing sorry sons of jokers
You have a better chance of hitting the lottery then talking to someone through customer service. Green dot sucks get ur money off now
Hello I’ve been with this company for 3 yrs they lock my account down in September 2021 and do not want to issue my refund off all my money I saved!!! It’s is now January 2022 and I’ve been evicted and have no light in my house hold because I am unable to get my money from GREEN DOT!!!!
I need your help please they’ve done this before to other people and I refuse for anyone else to be robbed by greendot!!! They keep telling me my account is under review and I still have no explanation towards my account!!!! Please help Me
00 gift card card as a Christmas gift , not realizing it was a "debit card". This has been the worst experience ever. 94 fee they charged. I sent in the receipt and circled in red the receipt. Both times they stated that the receipt was too blurry to read.
I have never dealt with Green Dot nor Walmart and I never will again. Horrible customer service, no feedback and no one responded to me whatsoever. Varrow was the only one who even tried to assist me. He once again sent me to a supervisor who told me to send the receipt yet AGAIN.
Varrow told me he could read the amount so I'm not sure why their team couldn't .. And still NO RESOLUTON. Horrible.
Ok, it shouldn't be called green dot it should be called we take your money dot, I've had this happen to me on several different cards, you can't use there card unless you sign up to use there card and it doesn't say that on the card before you purchase it, so if you buy a 20$ card your accually buying a 9$ card because they take over half for there service you don't need. The best way to go is get a bluebird card from Walmart or a Walmart card.
Good afternoon, I purchased a card almost 2years ago . The card did not show up in the mail. I called to see what was the status of the card’s delivery date, but I was told that the card was sent out a while back, and that I should possibly give it another 7-14 business days to arrive.
I explained to the representative that I didn’t have that much time to wait I needed to take care of some business immediately. So I waited another week or so, and then I purchased a new card, and canceled the prior card when I registered the new one.
Today, that card showed up in some old junk mail pile. I was going through and I checked the card to see if it had any funds on it. 24. I called the green dot 800 number to get to the bottom of it.
Not only was the representatives rude, but they played phone…
i hate this corporation they have dragged me along for almost three months. At the start of my process they told me it would take two weeks to resolve my refund request. 1 they lost the documents that i paid to have overnighted to them 2 they mailed my refund check to the wrong address 3 they spent 2 weeks working on the wrong case number and
of course it was only on the last day of the 2 weeks did they suddenly realize that they had been working on the wrong case number. What started out to be a two week process has now gone on to month 3.
they have no clue what they are doing. They refuse to let me talk to anyone that might be able to help. I swear if i hear them tell me they understand my frustration one more time i believe i will exploded.
This corporation just does not care about…
Every 2 weeks you require pic of my ID so I can access my money. You say two business days which is 4 real days to work on issues. All log in information is erased from the website because the only way to resolve issues is through chat and they only chat if your logged in.
The 866 number refers you to website. To rub salt in the wound they sent me a messenger saying I won $2000 if I would send them all my info! lol
Tell them you will join class action and ask for "escalation department". Instant unlock
My card was locked due to suspicious activity. All I did was pay my ATT internet bill, like I do every month. The links don't work and the phone customer service is absolutely horrible. Eventually a rep actually responded on the help chat bubble at bottom of screen and I was able to upload pics of my ID. She told me it would be two to three business days and this was a Saturday. I simply explained repeatedly that this was unacceptable. And after being told many many times that nobody could unlock my card and nothing can be done I mentioned adding my screenshots of our conversation and the recordings of my phone calls to the class action suit against Green Dot. She instantly connected me with a…
I had card one bloody week, my first direct deposit from my work, they locked my account making it so I could not access my paycheck. Then started making me jump through hoops. It has literally been almost seven days and I still have not got my money.
So basically I've sat for a week with no groceries or anything. Long and short DO NOT USE THIS SHAM OF A COMPANY.
Put 400 dollars on card,and my balance is on showing 3 dollars?
I have no access to my stashed money and was unable to make my payment this morning. I will have a late fee and ZERO money until this is resolved. I was hung up on 3 times and had 4 chats ended with no response from your customer service.
I am going to be in touch with a lawyer for not being able to have access to my money as this is causing major harm. I have tried to do it through my app and it timed me out on my daily limits.
Which is absurd because I haven't gotten to transfer my money
You steal peoples money. You are horrible individuals.
I have been trying to get a resolution to multiple fraudulent charges since 10/21/2021. I have made phone calls, sent emails and mailed the required dispute forms. Inhave talked to sevral representatives and Im provided with false information or a generic response that answers none of my questions.
10/31/21 called 11:51 est was on hold for 10 minutes and I was disconnected. Called at 12:02 est put on hold for 16 minutes and I was disconnected Called 12:19 est put on hold for 4 minutes and I was disconnected Called 12:24 Est and I was on the phone for 2 hours and 59 minutes.
During this call I spoke with a rep and then I was trnasferred to a escalation specialist. They said it was and also verified that my dispute (77673421) had been entered into the system. 68) were processed on card…
Can not register my card I received as a Christmas gift! Red error message says they are experiencing difficulties. This has been going on for almost a week.
Long story short. A rental car does immediate return funds once the car is returned. I was told by the bank that I would need the rental car business on the phone at the same time because they don’t see the return request.
A few representatives confirmed that they saw the transaction, but then by the time I had both businesses on the line the bank claimed they saw no such transaction. After submitting two tickets they said that I would get a callback by Friday, 10 December.
I did not get a call so I called them. The representative told me that the transaction was found and that the funds would be returned December 21. I tried calling them both on the line again to see if we could do it sooner since the business could confirm that they want the funds released back to me.
At that time of…
I am writing because the moneycard, greendot, has committed fraud. m. When I came home about an hour later I created an account and activated the card. I forgot to write down my user id. So I did a request to get my user id using the card number and my ssn#.
I got an error message saying the information did not match. I tried it several times, then called the cs # on the card. They told me again that the info I put in did not match the card. They opened a fraud investigation and gave me a fraud number, 81335556.
The next day I got a message saying that I gave my information to someone and there would be no refund. I asked how they got that information. I had just purchased the card.. I also found out at this time that they had not even opened the documents that I sent: the receipt, my…
They closed my account and now all the money I had about $82 is being mailed in 30 days. Well I also now had to get in touch with the Social Security office which took two days to give them my new account which is not greendot.
The person told me they sent out emails to everyone well I never received one . They said there was an email address attached to the card I had no idea, anyhow it was an old one from 10 years ago, that's how long I had that card.
I think if y'all have all those announcements on the 866 number y'all should have put that you were closing accounts. Now I sit here with no money to get anything for Thanksgiving and no idea when I will receive my social security check Soo thanks alot.
Michelle Dupre 201 Arbor Ave Pensacola Florida 32534.
Hello my name is Kimberly Soto about in beginning of October i closed my green dot account for my son's SSI payments whom is disabled I was going to be refunded 742 i have received from this date thank you kimberlysoto196712@gmail.com
Green stole my money. I put $25 on a temporary card. And they say I couldn't use it because I made a mistake online. And they took 995 from me. and I told them they're not sending me another card.
So that was wrong they stole my money.
The worst customer service I've ever known someone got into my account changed all my info so I couldn't get in and stole 453.00 bucks I reported on day it happened they did nothing it happened in Sept 6 it is now nov18 they have done nothing I'm sure that's why they are changing to go 2 they just stall hoping you let it go bullshit
I have not received the correct pre paid debit card, I have dealt with the refund department 8 times to still not receive my paper check from them. I have reported them to the BBB and even the IRS even tried and I have a letter from the IRS stating that Green Dot never responded to them!!
I have been in extreme hardship and it is getting to the point where I want to sue them for not responding, and with not knowing what Green Dot is doing, I have email and screenshots of chat conversation to not receive my refund or stimulus check or child tax return credit.
I am falling deeper in debt for green Dot not responding or just to send my check!!!!
I had an account woth green dot. Well my debt card had been stolen and I had forgot all my info to be able to get into my account. So they then said I woukd have to close my account so closef the account and they were supposed to have sent me a check with the remaining balance on my account which was about 1300.
Needless to say I never got that check. Its almost going on a whole year now.
I have been waiting since Sept 6, 2021 for my $1125.00 to be refunded. I have emailed all the requested documents along with several emails and phone calls regarding this. As of today, over 2 months and still no check mailed back to me
Green Dot sent me 3 debit cards, and the one I did receive had no money on it. Have utilized and provided everything since 1/28/2021. Even the BBB and IRS contacted your company, to get no response. I am considering going to the local police station and report you.
I have been in extreme hardship waiting for my money! This is one very costly mistake that I will never use, nor recommend anyone I know to use it!!!
My case number is 72299548 it has been over 2 months and I still don't have my money from the dispute and I have sent several pictures of my ID front and back they said that they can not verify my identity. So what am I supposed to do take the matter on my own.
This claim is been open for a long time. The company keep saying under investigation and nothing happens. I requested numerous times and in certified mail the documentation of their investigation , they send nothing or they send a letter saying the dispute is denied without any supporting documents.
The dispute should have been granted a while ago , because i did not authorize Turkish airlines for the transaction, as such the transaction was done through justfly. 29 was through justfly , I did not authorize Turkish airlines. I also provided them with absolute evidence that the transaction was done through justfly…
I bought a green dot pre paid card last weekend and put a little over $200 on the card for the week. I used the card all week with zero issues. One of the things I liked about the card was I could direct deposit my paycheck into my online green dot bank account which was basically this debit card with an account and routing number.
As soon as you download the greendot app and set up your online banking, the first advertisement you will see is "get our wonderful direct deposit that makes your life so much easier! " So i send my payroll lady my direct deposit info through a link provided by green dot.
Im excited I dont have to get a paper check anymore and I wont have to be in a race against time to get off by 5pm to cash my paycheck which is just a very stressful hassle. My life was about…
The company refused to refund an unauthorized charges . I booked a flight through jutsfly.com. I filed a dispute against just fly.com for $769.69 and they refunded after three months about $9.59 and the rest they refused claiming it was Turkish airlines, and i said i never authorized Turkish airlines, and it was all through justfly and i even sent them a document from Turkish airlines that said" this is a third party booking" So the green-dot is a scam
Greendot is calling me a liar by denying my claim with police report. 53. But now its hard that ive emailed for my refund check sept 22, with my new email address nothing they didnt get it . I hot proof.
I FONT WANT GREENDOT SERVICES I WANT MY MONEY NOW I SHOULD NOT HAVE TO WAIT ANY LONGER.
My complaint is that I am on a fixed income and I get a check once a month, I was sent a GO2bank card, which I was under the impression that it was a part of green dot, anyways I activated my GO2bank card and all my funds was transmitted to this card from my regular green dot card I have had for 12 years, that old account was closed without my permission on September 8 2021, now mind you I have bills to pay this month which I have to pay this month , I ask them to transfer my money from that account that they closed to my other greendot account or to my GO2bank card which they kept Ed telling me that they were sorry and
how they understood my situation bi talked with people up to the manger and rude wasn’t the word , they treated me like I was trying to get money which wasn’t mines, they…
There Hass to be something that the customers can do to stop cleaned up from stealing money from the customers. I had a dispute and they refused to give me back the money almost $2500..About a dispute back on May 28 they denied it I refiled it and I still have not returned my money the Steele in Grove Apple says they will refund the money