Green Dot

My complaint is that I have been since June trying to get my refund check every time I call I get a different story of why they will not it it to me. On July 22 I was told they received all information requested that I would receive me refund in 2 weeks.

Needless to say never received refund and that they didnt receive requested info from me. I was told to send requested info they utility bill with my name on it. All of my utility bills are in husband name. I sent drivers license front and back and other info with my name and address on it and they keep rejecting it.

I am so upset over this that I am ready to get my lawyer involved.

In an instant, the same fraudulent charge appeared 163 times! It wiped out my account, and put in in a minus state. I was told it would take 15 business days to get it cleared up. That has not happened.

Whenever you ask for any info, all you get is a run around. They haven't made any corrections!!! I am a 17 year customer.

There had been two card thst has sent to a address that doesn’t belong to me and someone had got them both activate and And there was money deposit onto my card from the Curly office and an appointment offer on them to Carl and I’ve been multiple transactions done online and insured and withdrawal and I have been made with them card I never got to go to the wrong address it is not my address I need to know my ass beat my dispute I want my money back in my car and

the pricing them as read it and I should’ve never went to the address that I would not associate with me so how do I fix that and how do I get all my money backI have medical report and I sent it into them and I found this Butte and they only 9 miles Butte yeah how do I refiled might be or how do you go to get my money back or…

It's been over 2 months they blocked My card with out any explanation.they even send me the card.they shouldn't do this because I worked very hard for my money. For this millionaire bank to just take my hard earned money I Lost My wife because of this situation because I didn't pay my house rent and got behind on my car and insurance.Green Dot ruin my life by taking my money.PLEASE Hard working People Don't use Green Dot. They would take your Money.Without any Excuse..

My refund wasn’t put into my green dot card, On April 28, 21 IRS sent my refund to green dot card , I called the 1-888-285-4169 the recorded message started telling me my balance ,but cut before I could it. When I called it 10 minutes, it never meant the deposit ever again. The statement sent to me with the deposit of my refund is WRONG .

I had some charges made on my pre-paid card that I did not make completed on 9/12, (posted on 9/13). I called on 9/12 and spoke with Aiko and she said I had to wait until the charges I was disputing either posted or decline.

So 9/13 I seen these charges posted. I had to call to the company 4 times. Then their phones system was not working as I tried to tell (Hannah) my information. Then I called back for a 5th time and spoke with Sarah.

She got my information of my complaint and my ph, address, ss#, etc. and she was then satisfied I had a complaint after 30 mins on the phone, then I was connected to Eric in the dispute department. He stated that I had to write a letter documenting my complaint.

00 of purchases was made on my card with out my authorization. 00 to donate to people. What…

Fuckers burnt me for 5400$ cause someone took my account over and drained it. I filed a complaint over a year ago and they denied it for the second time.

ordered a Green Dot replacement card for a lost card after 10 days carded still not arrived tried to get the card FedEx or expedited call to get a tracking number and like the previous six calls was unable to speak to a supervisor got hung up on multiple times before we could even get through can't understand what the operator saying the operator can do absolutely nothing to help the problem cannot get ahold of anyone in green.

That seems to be above a $3 pay grade in removing all money from the accounts that we currently hold and we currently hold about six cards with these idiots also will be reviewing them on Google Yelp in any other place that can make him be found because it is absolutely ridiculous to have money and be able to not even access it or get anyone that is supposed to…

Hey I am a disabled combat veteran with direct deposit sent to my account for over a yr you guys locked my account and said I need to verify with my ID which I did and now it says account close and for the days it was lock me and my newborn had to sleep in car cause u guys said that it was suspicious stuff going on maybe cause I lost my card so

I had to send green dot to green dot or PayPal from my account I have been getting my disability in this account for over a year please help corporate because I did nothing wrong and can verify everything I’m saying

Green. took money from my bank account and states that it is processing that is what my says only green dot app and yet nobody can seem to find out where it's at

I am a customer of STASH Debit via GreenDot Corp Bank. On August 23rd i recieved a deposit from my Vanguard retirement account for just under $40,000. 5 days after recieving and begining to utilize the deposit, i was notified that my account had become "locked".

I had tried everything to avoid this issue by emails and calls before hand to notify them of the expected deposit and offer any validation, as well as informing them of the urgency due to my family and i being dislocated by the CA Wildfires. I have been given 5 different reasons for why the account was blocked and provided every bit of information requested for verification to unblock the account, including an hour long call between vanguard and

greendot corp, until finally they said they would NEVER unblock the deposit and could…

Green Dot I will sue you for my 500$

They refuse to give me back my $ 82.16 and have already taken 1.36 from money that I accidentally sent on a go 2 card through my cash app. That card was canceled by me and yet my money posted on it. Thats FRAUD ...I WANT MY MONEY BACK NOW!

No help at all. When I'm filing a dispute they don't even file it, just lie to me. I've been hung up on multiple times or put on hold for over 20 minutes.

I have been waiting a 100 dollar refund since august the 12th i call everyday stay on the phone up to 20 minutes get hung up on and nobody can tell me nothing. Worse customer service by far ive ever talkedcwith

I have had a visa greendot cash back card for about 2 years now and have been totally satisfied until about 3 months ago when I started noticing charges to my card that I did not make or authorize but by the time I saw the charges I had made several small charges myself in which I ended up having to pay a 15.

Overdraft fee even though to my knowledge I should have had the money for. When I noticed these first charges I immediately got on the phone and called the companies that had charged me and most told me the money would be placed back onto my card so

then I called the number on the back of my card and told them what was going on and requested that I NOT be charged overdraft fees due To purchases I DID NOT make I got the run around and was told at one point by one of Visa…

Karen Thomas 733 Carrollwood Village Dr. Gretna/Terrytown, LA 70056 August 13, 2021

Green Dot P.O. Box 5100 Pasadena, CA 91117

To whom it may concern,

My name is Karen Thomas, and I am writing to inform you of a situation you need to be aware of. On July 15, 2021, I ordered items from Walmart online in the amount of $157.00 in which a hold was placed on my card. That was $157.00 and change that I could not touch or spend. Walmart did not have all my items and all that was taken out of my bank account was $94.83 therefore the balance should have reflected back on my account. It was not. The first few calls I made to customer service the representative stated that it would take 48 hours to check into. After a few 48 hours I asked to speak to a supervisor and the supervisors all stated…

I've been calling customer service since July 21st 2021. They randomly sent an email saying it's unusual activity going on with my account because my taxes was deposited into my account. Only 1,079. That's not much. I HAVE KIDS TO FEEL WHILE SUPERVISORS HANG UP IN MY FACE AND BEING RUDE.

I have 4 different case numbers because NOBODY IS HELPING ME. Greendot is scamming me FOR WHAT? 4 million dollars a year. Why take my 1,079 and giving me the run around when you have more then people will ever see in a life time.

I've contacted fraud department to unlock my account and send full refund in a paper check. I have to wait another 4 weeks for the check IF IT COMES AT THIS POINT. They lie and schem and steal from the lest fortuned people. That's not ok

Who can I talk to about helping me file against greendot? They have been holding my money since April 5th! $2500.00 bucks.

I made an account with them thinking it was a bank account so I transferred money over to them. The moment I found out it was a business account I kept trying to get my money back. So Money by quickbooks sent my money to greendot and closed that account out for me... Ever since greendot has been giving me the run around transferring me back and fourth to departmenslts.. hanging up on me etc. This is bull shit! Im a single mom and don't deserve to be treated this way! Now there telling me I have to go to my bank and dispute the charge in order to get my money!! I don't have a back account anymore all because of this crap!!! They dropped me.

Iv had 8 cards sent from…

Description of Complaint: I've been receiving government benefits since the beginning of the pandemic in my Green dot account. On 8/4/2021 after receiving my deposit I notice my card declined. When I logged in to the mobile banking app. I was informed my that my account was blocked and instructed to send verification documents.

I took a picture of my driver's license and sent it. The same license I've sent to them previously. They said my Michigan issued driver's license was fake and closed my account. Then I called they said send again I did so still no block lift.

Called again then they said the original creditor would have to request refund. The state of Michigan then contacted them and told them they cant request a refund once it's posted in account. Still didn't lift block. I have…

Green Dot Bank closed my account for no reason; they have 5,300.00 of MY money and won’t give it to me ! This is ridiculous and absolutely morally wrong !! I need some help getting this returned

I want to UNFILE my complaint there still have not made a decision

My card was hacked and $739 was taken from my GreenDot account. I reported this to GreenDot as soon as I realized it had happened. They filed a dispute “for me” stating it would take 10 business days for me to get my money back.

Grant you this was all the money I had because I only get paid every 2 weeks. Their customer service people have now hung up on me multiple times and it’s past the 10th day and I still don’t have my money. DO NOT USE THEM!!!!

I have attached the part of their disclaimer that says if they can’t resolve the issue the customer is credited their money back.

97 for Hello Ruff Cream on July 8. I didn't not buy this or receive this. I've been talking and texting Green dot I filed a dispute I have not heard anything. Please help I know people make mistakes I am not mad I just want my money back Thank you

97 I told green dot on the 10th or 11th and filed a dispute and I still have not heard anything. Everytime I email them they email back and can't filed the dispute I call Green dot they say the dispute is still being looked into.

I didn't make the purchase or receive the purchase. I understand things take time I think now I should have the money back or a reason why I don't

Card locked. Wal-mart will not refund Never used card Want my money not excuses You turned it off turn it back on Case number. 66905568

14 left in my account, denying me access to my money. 00 was missing from my account. I was told I needed to file a dispute to get my stolen money returned. On May 7th my dispute paperwork was signed for at the Pasadena, CA post office.

The money in my account which was not part of the dispute was still being held hostage by Green Dot. My Mother was diagnosed with Terminal Cancer on June 8th, I tried to get my money released so I could go see her. My request was denied.

My Mother died on June 20th without me getting to see her. " No they are not. On June 29th the Dispute Resolution Committee settled my dispute and granted me a return of $6000 of the stolen funds. 14. I sent it six times.

On July 3rd the check was cleared by Green Dot to be returned to me. I still don't have my money. I…

My complaint is the holds that take to long and customer service reps lying to me on the phone one tell me as soon as they get a notification from vendor of realest it'll go direct back on my card same service rep told me they could release it but it's up to the bank also told me vender did release and my date it's was supposed to get back on my card was the 2nd of August then they told me the 4th I want.

Honest answer do appreciate being lied to and not getting a straight answer I'm on waiting now on this 29th day of July 2021 @ 730 pm all calls are recorded need to listen to the conversation

Won’t refund my money need it for rent dollar general can’t do anything or green dot I NEED HELP NOW. NOT FROM TEXAS LICENCE GOT STOLEN! Have front pic but no back due to theft. RENTS DUE I NEED MY FUNDS

It's on July 12, 2021 someone fraudulently removed $2000 out of my account I called green dot, They blocked my account for someone will not continue taking money out of my account. So I gave them the necessary documents, a copy of my driver's license front and back and a copy of my utility bill And the 4 digits of the card that I had in possession.

I called July 13th 2021 they stated they did not receive the necessary documents, So why they were on the line II resend the necessary documents, The young man said to me he has them and said thank you very much, so here so he said it will be 2 weeks to do the research, I understand that.

On July 26, 2021 I spoke to someone in the fraud department 1st they hung up on me then I recall the number again and spoke to someone in the fraud…

I have experienced for poor customer service with turbo debit card/ greendot. They have given me false information 4 different times. I called them back today to find out what happend to my money for a pending transaction that dropped of and the put me on hold then hung up on me.

When I called back twice after that a rep sounds like they are getting on the line and then the call get dropped.

Had waited 6 months for my tax refund finally got it deposited to my Green Dot card and they froze my account and closed account I was asked to send my I'd and selfie they had no right whatsoever to freeze my account in desperate time of need for my money I worked hard for

I opened a Stash account and did not start really using it until last year. I had no problems investing or even with my checking account until this year. After waiting months to get my income tax check I was finally approved and deposit was sent to Turbo tax on May 18th.

I was excited but immediately started to worry after 5 days had passed and I did not see it in my Stash checking account. After calling back and forth between Stash and TPG Santa Barbara Bank ( who are all owned by Green Dot) My deposit finally showed up June 3rd.

Then on June 8th my Stash checking account was locked and when I called I was told it was a suspicious activity on my account even though they knew I was expecting a large deposit. 00. I immediately called back and was told I would be receiving a check in 30 to…

Closed my account for no reason with my funds on there and will not give me my money

I wish I would’ve listened to the reviews. They are a scam! I’ve been waiting well over a year for my $200 down deposit and now every time I call or contacts then I’m anyway they hang up or ignore me!

They said I’ve never ever had an account with them but when I check my credit boom it’s right there!!! Opened my account in Feb of 2018 closed it July of 2020. They won’t transfer you like you ask to be instead they said “sorry we can not do that for you” and hang up.

I will be taking further action because they are ridiculous and very rude!!!

Brought visa reloadable card in error, and have been trying to get refund since may 3,2021 , Just want REFUND

my complaint is i went to walmart my pay check was 627.45 i took out 620.00 .to pay bills and i need that amout back to me to pay bills .My Name is Angel Gonzales i live at N8283 Kellom Rd. #22 beaver dam,WISCONSIN 53916 i used Green dot card for my job

62) I proved was fraudulent. Instead, I've been told by 2 Reps and a Supervisor they cannot put a stop on the pending transaction. Rather, I need to wait until August 2nd to see if it clears. I live on a very tight budget and need the money ASAP!

I spoke to the company that the transaction indicates and the company CANNOT find any charges, does NOT have my Green Dot card on file, nor my permission for the debit out of my account. Infuriatingly, The Reps, including Supervisors adamantly adhere to scripted responses and do NOT go beyond like normal Customer Service Centers.

I've been told, further, that I will have to wait at least 24-48 hrs to talk to someone else. And, to boot they froze my account even though I have other bills pending. HORRIBLE, HORRIBLE, HORRIBLE SERVICE!!!!!

In late May I contacted Green Dot about some fraudulent transactions. I was instructed that a new card was coming and it would take approximately 2 weeks. About a month later in June I still hadn’t received it. I was then instructed to email a picture of drivers license front and back.

I was told it would take several weeks after I sent the email. Another month has past and I still don’t have my money. Now every time I call customer service I reach a certain point and they place me on hold then hang up on me.

Today I have called u guys 4 times and still getting hung up on!!!!! I want my money!!

I put 300. on my card has to go on line to register it. Ur wouldn't work. The girl I Spock to had no clue. Took it back to Walmart and they tryed but couldn't help. But found out 200. Was spent. I need my money back for bill's. On 7/14 soneone spent 198. @ schita lmprove. Idaho. So I tried to get the100. Bach it wouldn't let me ring up anything. I have the card,recite.. so who ever took my money I praying you can return it. I live on 600. Month. I can't give that money to anyone..

Please help me.

Deborah Smolen 66 Suzanne Apt 3 Lapeer Michigan 48446.

Hello, Today I was calling about a problem with. previous payment. As I tried to figure out what was going on your employee Daniel at customer service hung up the pbone on me as I did not curse or anything inappropriate, and

daniel refused to answer until I called and just pressed 0 in which then she had someone else impersonate her supervisor (Ricky) then he hung up on me as well as soon as I said who I was. Its a shame that your company has employees acting like immature teenagers at a professional establishment.

They should not be representing Steves company as customer service in such a manner that leaves a bad impression. com

The worst customer service ever.. they don't listen to shit because they don't care.. cooperate theft.. the worst!

My green dot account was hacked 5/3/2021 And today’s date is 7/12/2021 I have asked green dot to close my account and just send me my balance but it’s been 2 months now I have sent supporting documents but they don’t want to help me and also don’t want to close my account I have sent an email over 6 time with all the documents needed but everytime I call for and

update they will ask for me to send the same documents again I am fed up with this bullshit and will be contacting the better Business bureau concerning this matter

Refuse to give me my money after filing a dispute and wrote a dispute letter... This has been over a month now and they still giving me the run around

Had turbo and green dot cards transferred money off turbo to greendot account was blocked even though they are the same company asked for ID I emailed it they then closed my account I called asked why they said the email o sent my id look fraudulent I then emailed again call and call get hung up on told different stories now my money is sitting there frozen and they won’t give me a answer how to get my money

I've had this visa account for a long time. Last month experian, Google wang, and prime video charged my card about 90. In charges without my consent but by the time I noticed I had made several small purchases which resulted in 15. Overdraft fees totaling 75.

When I did see what had happened I immediately got I. told me I should get on the phone and have them pay yall the 15. Three times they told me I was getting transferred to corporate only to be disconnected each time then I was told I would get a call back and of course that did not happen either

00 was processed, accepted , AND deposited into my Walmart money card on June 27,2021 . As of July 7 ,2021 I still have not received my money . It’s not on hold , pending , Nothing . I would like to know where is my money

I am a trafficking victim who was issued a Green Dot Card with funds to hel me escape my trafficker. As I activated the card and tried to use it the card was declined. I called Green Dot and there response was it was a suspicious activity on the account.

I'm confused how I just purchased this card. They sent me an email to confirm my identity. I sent in my driver lincense several times. For some reason they put a black CK in the card. I contact the company and headquarters several times and no response.

GREEN DOT DOES JOT RESPECT BLACK WOMAN AND TRAFFICKING VICTIMS!!

I had a loan i was. Approved for. Acj trasfer they. Closed. My account. Refise to release. My money. 00

I was a customer for 3 years. Paid hundreds of dollars in service fees. Then May 12th while multitasking I was checking the balance and accidentally canceled my card with my cheek. I had to upload my drivers license and a current bill three times before they admitted to getting a copy June 11.

I call every week and get told it’s still under review. I call July 2nd and was told the same thing. They are committing fraud and theft and there are Hundreds of stories like mine!