Horrible customer service ! Purposely messing up my account ! Holding my funds ! Discrimination ! Disrespect and just ignorant for no reason at all ! They don’t let you speak ! They talk over you ! Purposefully giving me the run around about my account and telling me misleading information about my refund check after I requested for my account to be closed due to horrible customer service experience!!!
Over a month ago I have a pretty substantial amount of money deposited on to a turbo card and 800$ was fraudulently taken out of my account I call support and they do t do anything but tell me it will be expedited the first time I called him they told me 10 days I would have an answer second time I called him it was 20 days they didn’t have an answer and said I would have an answer in 24 hours I called back at 24 hours and they said that they don’t have an answer and the fraud dept. Will look into it. I asked to speak to the fraud dept and they would not allow me to BS
On top of that the services suck every ATM I went to had a charge of anywhere from 2-5, I even looked up the ATMS that were so called no fee ATMS BS never had one not charge me. Lies Also had to pay rent and the card would…
I can't get my cash back money I earned they close my account out and didn't give me my money I need help
I received a green dot debit card as a gift from my union. The cars states it’s invalid. You can’t call them to discuss the issue. They keep asking for my social security number for a 75 dollar gift card.
Very disappointed in their customer service. I will have to write to the corporation directly. Please do not use green dot as they are not a company you want to do business with.
I send them affidavit and police report because. I was going under Criminal Identity thief and tax fraud. I sent them my real valid state ID, and they still holding my money and also refund money. They had somebody else named Shandria Hardeman who should been and jail...
I give them all my information and proof that she stole my tax slayer to open up the account with green dot... I sent the police documents and proof of my address and state ID! The tax preparer was Lamaka Mills who filed the taxes and put it on my tax slayer card...
She give to her sister my ex girlfriend and did not let me nothing about my income. I have every right to press charges on y'all green! For letting an Shandria Hardeman open up an bank account with green dot using my social security number and a picture ID!…
I had a refund owned to me for 289$ 8 months ago green dot keeps telling me to send in Id verification I did that 12 times and still nothing PLEASE HELP
My Green Dot card would never activate I called the number on the back they researched it said they were going to send me a refund then they actually said they sent me a refund I never received the check they will not fix it they act like I'm lying or something I don't know what the problem is this has been going on for like 3 months or longer.
they are a scam and they make me feel like they just want to keep my money . 00 waiting on me . i verified my account 3 times .
I have only used this card 1 time then i go and put $95 on it just for them to take every penny for fees. Fees for a card i never used? You guys are thieves. I live on SSI and get very little every month, then to have you bastards steal $95. From me.
Your the worst company ever. #
I never got my money after my account was close out and I don’t understand why I don’t have it yet
iwant to update my phone number and email address as they have changed. I have given my social # and card number and info but they need to verify using email or phone number. That's what I'm trying to change I no longer have access to that number or email addresses.
So I'm stuck in a circle and your customer service rep was a idiot and you can hardly underst and anything she is saying. Why do you have people doin customer service on the phone that have broken English ?
Can never understand what they are saying . this is bullshit I have had thiscardfor almost a year now and I'm waiting on a PayPal transfer and I can't even access my online stufff because of this shit !!!
I made a dispute about approximately 3000+ dollars that were made by places I've shopped at before been to before or have never made. I am asking that the money be returned back to me I was rewarded back the money.
I had it on there for a month did not know I had received the refund. Long story short as soon as I started using the funds It was taken back, I am imagining it was because of some of the places I used the card were also places I had disputes with now I am negative 1400+ and
I am missing 2,468$ that was taken from me. I also had a whole new email account that I had to make and when I talked to the first representative I had to give her my brand new email and I got a message saying something about the investigation was found to be not true.
I am looking into legal…
9 hundred dollars got stolen from my account back in April snc greecot just let it happen and greendot once again gave me provisonal credit while I wait for them to finish investigating the DISPUTE and the person ever stolen that money with makes my account in negative a month later I found out my identity is at fraud and I was legit broke and had nothing who ever stolen my identity left me and
my son without anything so I refilled my dispute with greendot corp because why should I let someone steal everything I work for and greendot don't want to help customer service sucks THERE NEVER ON THE SAME PAGE I just want my money I also have more imagine because I file a claim against greendot corp with BBB AND I CANT TELL BY THERW RESPONSE THEY DONT CARE
We sent a subpoena for an incapiciated person for whom we represent and they refused to comply with a Court ordered subpoena for bank statements.
You are refusal to give me my $1396.22 somebody's gonna do something very soon Claim # 58895023
I made a dispute after THIER messages about fraudulent transactions. I blocked the purchases and the allowed the transaction anyway.
Still waitn on my card its been 2 weeks its the third time I've been told different dates tryn see wht the problem will it arrive on June 15th as i was promised again
I've been waiting on my chk for 2 weeks ur company has it on hold i want to no why uall gave me 3 different dates to receive it now its suppose to be here on the 15th will it be here r do i chk bac on the 15 of June
Need to figure out/find out what the reasons for there being a restriction hold on my unlimited green dot card?!? Need to get the money out of my account and pay my utilities bill with it-or my utilities will be disconnected/turned off,by tomorrow (June 11,2021)!!!
REALLY NEEDING ASSISTANT &TO HAVE THE RESTRICTION BLOCK TAKEN OFF MY CARD-ASAP!!! please and thank you would really appreciate it! com
Accountnow is the bank I have my funds with. They told me in order to get my funds I would have to contact green dot bank. They had locked me out of my account I have 1800 dollars j can't get to.
I called green dot and they telling me I have no funds into my account. I need help. No one has helped me to get my funds. Just around round the next step is to take legal action.
I called to ask for a replacement card . It was fraudulent activity on my card , so I called for a replacement card. I gave all my correct information. Mind you , they blocked my card to stop the fraudulent activity , cool.
So I'm calling for a replacement card. I gave all of correct information , they still won't send me a replacement card. I used the card to pay bills with. So now , I'm behind on my bills. It's been a whole month!
Still they ask me about the fraudulent activity . How am I supposed to know , it's fraudulent! I keep telling them I only know about what I did . I don't know about the fraudulent activity. But ! They keep asking me to verify the fraudulent activity!
How can I do that! I don't know!!! So now , I just want my remaining balance that's on my card! That's it!…
I filed a dispute on May 16th 2021 and I have turned all my info in and I keep getting the run around they haven't gave me credit on my account my lights have been turned off and im pissed because it was stolen and everybody including me has done everything im suppose to do but im getting nowhere I need my stimulus money and whats owed to me so I can get lights back on and pay my bills
Worst company worst customer service locked me out of my account & will not give me access to my hard earned money ! Im starting class action lawsuit against theres so many compliments. This company needs to be depleted completely
I got the prepaid card didn’t get to use it so I took all the money again for cards now somebody sent me a go to bank card and I wanna know what these charges are and dispute them to I don’t have to submit all the charges from Jason Minor I didn’t make them somebody else did
Someone got my banking information and started doing fraud on my account and changed all my mobile login information and I let green dot know and they froze my account to do a fraud investigation and know they said I can't get my third stimulus check that was direct deposited in there and they won't return my money back to the IRS and they keep taking monthly fees out and there saying my account is closed
85 for card service I waited one week Since I did not received the mask I called greendot and cancel the card ai try to get the claim dept so I waited anther week let me on hold for 1 hour and 5 min I call back same day waited 49 mi ute they hung up on me I try more than 6 time waiting for someone to cancel account no help at all no one pick up the line I try 2 different numbers.
If there was a way to give a Zero I would. I purchased this card going on two months now. I have corresponded back-and-forth with supposedly people of the company without being able to get my money back. I have called several times to be given many different case numbers, and again not being able to get my money back.
I have sent emails With the information required; the front and back of the card and the receipt. To be told that the case number has been closed out and given another client case number. I have talk to manager after manager and still have not received my money back. I’m absolutely disgusted.
I do not recommend Greendot whatsoever to anybody!
This bank is the worst!!!! They don’t try helping their customers!!! I’ve called about the same issue about 200 times in the past 3 days
Where do I begin. Let's see. My account was compromised and the money I had been putting in my account was spent by some unknown person now my account is locked due to fraud and there has been an investigation going on my account since May 12th, I was not made aware of what I needed to do to unlock my account until I chatted with someone online and
they told me that I needed to email a copy of the front and back of my DL to a certain email address and case number and I did on the 22nd of May then when I called in on that following Wednesday I was told I had sent my documents to the wrong case number so was given a second case number for which I resent my documents then
when I waited 2 more business days I called back in and was told I again had the wrong case number and was given another…
Green Dot has not released my funds after being deposited on May 28th it is now June 2nd. Then I had one operator tell me they are not releasing my money so I cannot spend it...
Account closed no reason 16,500 is on it. I want my money
There was a double charge put on my card .The merchant reported it and cancelled the charge . Green Dot is keeping my money from me for 10 days. theft.
You are stealing my money 16,500 i call and get no help its not a security problem i have used my card to pay my bills..customer service is no help i want funds released! Stop fuckinv with my account now i will spread over social media if no help
Goats my 1400 on my card and not allowing me to access my money.
Right now. com web site, phone contact or any assistance. My card was sent to the wrong address. And when I finally contacted by phone, The assistant could barely speak English. The was no supervisor available to clear my complaint.
So my money is just stuck in greendot bank. Please help.
I brought a green dot card on the 24 of may didn't set up or anything. Some how they are saying that it is someone else's name. I have the recpiet and card. I loaded 80 on it and want my money
They lied about my over draft protection. Now I'm in a bind with my bills. They have strung me alone for several days. I've with green dot for seven years and never have felt so disrespected until now.
The name is Diana Foster living Marion Virginia and trusted Green Dot bank with my money on May the 15th Green Dot Bank chose to give $10,000 $500 $10,500 away of my money how to dispute on it I was to receive that money back within 10 days in 10 days don't have that money again on the 19th of May Green Dot Bank gave another $8,960 away of my money to an Apple store on products I did not order my online banking was hacked Green Dot bank did not catch this mistake but
when I called the bank on the 17th they asked me on the 10,500 I disputed it on that date they said I would have that money back within 10 days then 10 days I don't have it I asked for in a bit emergency provisional credit to have to pay my bills since they get every dime I had away they don't think 50 cents in the bank after…
I would like to complain about Green Dot they close my account and blocked it probably for no reason and they will not let me get a replacement card I would want to make a very much complaint I told them it was me they never sent me anything about suspicious activity or anything so I think they need to give me a chance to get a replacement card and whatever I need to do to verify it's my identity to y'all I would appreciate it very much if you would recheck into this thank you
It would be 0, why are they still holding stimulus payment back from march 12 2021. I spoke with them, said we will do as you said and give it back to the irs because the account given on irs website is not mind and dont match taxes.
Still they hold it or give me reasons and lies. Send it back it not your to keep damit i need my money shit im disable.
For the last 10 months I have been incarcerated over some legal issues well I go in jul 28 2020 my acct is frozen between then but a some of 1200 an a some of 600 hit my card and someone unfreezes the account around Feb well the also try to send there self large transfers which I guess get the account locked again im released In May an every thing they told me to do to reopen my account I've done but they still won't release my money
I am filing a dispute against a transaction of $799 on my green dot account, which was sent to wouldtoo4@gmail.com on February 18 2021
This is a transaction I couldn’t recognize and it removed my money.......I wish the green dot can help me out with me because I really need the money as soon as possible Thanks.
I disputed a charge for $1300 for bill pay , I cancelled the bill pay but still deducted from account. I have trying to reach the dispute department but put on hold for over an hour everyday. Very bad service, I am THE Customer and I am suppose to dispute or not on my account.
Please advise my step
The absolute worst card company there is the customer service line is horrible they steal money from their customers
by the end of today or tomorrow I need for someone to take care of this as soon as possible
On February 26 2021 I did not receive my direct deposit. The person from Green Dot told me they needed a trace number to find the deposit and refund it. I got a trace number from my payroll and called them back.
Now they tell me they can't trace it unless I am logged in to my online account. They next person I talked to said they didn't see a deposit for that date so they can't help me?
I boughy a green dot card and put 500 dollars on it abd they blocked it and not happy i cant use it not happy at all my wallet was stolen and dont have any id and i want to use my money
Well yes I had to file a dispute claim for 2 of my cards from green Dot my other is my walmart card but yes someone broke in to My house when I was out of town an stole everything in my house an I was told that the money would be reimbursed in my two cards within 10days. Please I'm getting out out of my house that was all my rent money. Please
I have a charge on my Green Dot card from AT&T I don't have any AT&T account I'm getting the runaround they won't help me they won't give me my money back that's my rent money and I'm fed up
Used to be good but cust service not helpful. They now don't accept money transfers and my money is in limbo bc they're idiots