Greyhound

My bus was scheduled at 2:45pm from Walsenburg to Denver, CO.

However the bus was delayed until 7:15pm.. meaning I had to wait alone in the dark and cold for my bus fearing so my safety at the bus stop. Later, when we stopped at Pueblo, there was a man in a wheelchair who needed to board the bus.

Our driver WAS NOT TRAINED in using the handicap ramp (or did not have one in the vehicle he was driving), so it took another 1 hour and half to decide what to do and how to get this man on the bus. Our driver called greyhound and DID NOT RECEIVE A RESPONSE FROM GREYHOUND!

HIS OWN EMPLOYER DITCHED THEIR DRIVER. Due to all of these delays, I arrived at Denver Union at MIDNIGHT. It was very hard to find a cab to take me home. For these reasons, I want a refund for my ticket.

My booking…

I booked and paid for a ticket for the Greyhound this morning at 4:50 am that was supposed to arrive at Gateway Station in St. Louis at 6:45 am. The bus never came and I missed a $301 flight from St.

Louis to New York City.

Your bus drivers need to work on their people’s skills. They need to learn how to speak to other customers with some respect and not sarcasm. I also did not get off on the correct bus because my first bus was delayed so we were placed on another bus with none updated tickets and on my old ticket my schedule said remain on the same bus and

your driver did not ask if anyone was heading to a specific location Ohio is not my finial destination Detroit is I shouldn’t have to pay an extra $20 for a mistake I didn’t make. Your driver should’ve announced if we were heading to Detroit to get off at culumbus Ohio she didn’t say that so I remained on the bus because my ticket said other wise.

And the current bus driver I’m with now had an attitude when viewing my ticket. If we paid a lot of money…

They have no handicapped seating the drivers have their suitcases in the seats every bus have the handicapped seat blocked.DOGS are on the bus and they aren’t service Dog the buses are flirty and no security in any the Stations. I’m really think of getting a lawyer

I was scheduled for a bus leaving Minnesota traveling to Chicago. They cancelled my first ticket then rescheduled my ticket for another bus leaving at 11:00am and I was at the bus stop waiting for hours in the cold. The bus never showed up I called customer service nobody knew anything about where the bus was kept giving out a time knowingly the bus was never coming.

I had to spend more money just to get back home to my kids I need my money back and more because it was a waste of time and my money was spent for nothing.

need to change name on my ticket from katelyn to Richard confirmation # 13381640 departure friday 18 nov 2022 return nov 29 2022

00 also didn't get the veteran discount due by the agent who booked the ticket I was late delayed because of this also the rude representative at the bus station gave me a ticket that cause me to end up in Atlanta GA. which was way out my way from Houston Tx to Meridian Ms.

where I was delayed again at Atlanta GA because I was not supposed to be there. While in Houston TX bus station the rude representative also abused other customers who ended up in the same situation as me because they were told by the booking agent to be there at 19:41 I feel very mistreated and

very upset how I was treated by the woman and security at Houston TX bus terminal not only me as for the other people that were mistreated something should be done about this because no one deserves to be treated in this way…

On 11/3 bus scheduled to leave at 8:30 am bus going to Dallas from Shreveport the bus left after 9am ticket confirmation #12715392 Myself and 3 other passengers. ) The bus was fully packed with passengers, the driver was asked to turn on the air conditioner he informed us that the air was not in service after 1 hour of travel.

The bus was EXTEMLEY HOT - temperature was over 80 degrees bus ride was 4-5 hours, the driver did not offer any assistance with opening of the windows. 00. Greyhound should not allow buses to operate without air-conditioning in states where the temperatures remain above 80 degrees.

The lateness was unacceptable, it was not due unforeseen incidents, the driver did not pull off until after 9am, he was elderly, slow. I as a patron was very dissatisfied with the…

I work the front desk at the MCM Elegante Hotel and Suites in Lubbock, Texas. I got a call at 12:35 AM on November 10 that a load of distressed passengers was on their way to our hotel. When they arrived, I went ahead and checked the driver, Floyd Lucas, in since we had his reservation already scheduled.

He then went on to his room and left 15 distressed passengers in the lobby, several of whom did not speak English and I do not speak Spanish. After 30 minutes of waiting for information, I finally called the accomodations number back and was able to get the situation resolved.

I feel it is terribly unprofessional for the driver to abandon his passengers in such a way. Mister Lucas should have been in the lobby as the on-site representative of Greyhound helping me get the situation…

Greyhound didn’t announce when our bus arrived so when I asked the bus driver if that was my bus, he started telling me that he didn’t know anything and for me to hurry up if I was getting in the bus. I told him I wasn’t sure it was my bus since they didn’t announce anything and told him he didn’t have to be rude about it.

He proceeded to pull me from my arm and pulled me down from the bus where I then hit my elbow. He didn’t want to take me to my destination when I had not only paid for my ticket but also dealt with the inconvenience of a horrible employee.

Her supervisor came after but didn’t say anything. It was an awful experience and the bus driver didn’t want to get give me his name. He said he didn’t have to. I hope someone can reach out and handle this situation.

Greyhound has the most filthy bathrooms snd customer waiting areas. I am so tired of the smell of urine and the women's bathrooms are horrible! Why must customers be treated like this when we have to pay so much to ride.

I long for a clean smelling waiting room and a fresh smelling women's rest rooms. Why are we treated like animals only animals don't mind living like this. Longing for change!

It bagan being dropped off 4 hours late so I missed my connecting bus. Bus station closed and threw us out to sit outside overnight. Ended up having to get a hotel room. Was pretty cold around midnight when the bus station closed.

Next day, couldn’t track my bus using your app. Talked to customer service and they couldn’t get ahold of the dispatcher so told me to call back closer to the time the bus was to arrive at my bus location.

This is how your customers are being treated. Pretty shameful! Treatment like this does not motivate your customers to want to use your services. This was supposed to be a 3 day trip, not 5 days!! I’ve had to cancel dr appointments due to all the changes caused by your company. Not happy at all.

Got a ticket for 11/6 bus leaving at 8:30 am from Kansas City Missouri to Mpls Minnesota .no bad weather today at all bus didn't leave until 2 hours later the driver was rude, there was no real communication from the bus company to the customers at all no accomodations for the customers after being late . Driver trying to leave ppl. and now I no why it's been over 20 years the last time I got on the grayhound

Someone buy a ticket in my name and I been trying to get a refund amd thry won't give me back my money and.im. trying to talk to a supervisor and they keep decling and ignoring me

Good evening I have big problem with service of greyhound I have been at the bus station in Columbia Missouri for at least six hours and still no bus has shown up the bus was supposed to be here at 8:50 pm and get me to st Louis at 11:25 yet the bus didn't come I got no info as to why it didn't come just didn't show up why is that this is big inconvenience I had a funeral to got my family was killed I can't count on the money I paid your company to get me there it's so

sad the this is the way the company is being run and how bad the customers are be treated by this company I need y'all to do better I can't even get anyone on the phone they won't even pick up the phone shameful and I know I'm not going to get a response for this letter I wrote but I'm going to send it anyway.

I would like a full refund and they denied my refund but I had 2 different delays that were 4 hr delays that was not apart of the schedule it was suppose to be 30 min.. I would like my refund and I’m trying to now contact corporate or the ceo about this matter.nobody reached out and I want a refund. The worste service I experienced I can be reach via email or at 917-602-7659

I had a connection in Sacramento on November 3rd at 4:55am. I arrived from San Diego at approximately 3 am and was told that there was no driver for the connection bus to Redding (4:55 am bus to Seattle). I was first told that a driver might arrive at some point and then informed I would have to wait until 7:25 pm for a connection, a 14-hour wait.

At no point was I offered a drink or snack, any information as to whether the original connection was definitely cancelled. I am currently stuck in Sacramento awaiting the next bus. Cancelling a bus due to failures of the bus company should be transmitted clearly and politely to the customer.

Instead I am made to feel like I am lucky to get a later bus and left with no recourse but to spend money on food, try to sleep as best I can on a hard…

No format for resolution of problems because of something the company did

Last time I use your service. Sitting here in Raleigh waiting 14 hrs already for a ny bus is absolutely crazy. And not one offer to anyone for water or any vouches for good. Shame on you I'm really disappointed and will take the Amtrak train instead

The driver on route 3570 to Newark/ New York is very rude and disrespectful. I’m Not sure if the driver is a man or woman but the attitude and the smart mouth is not Needed at all. I am a frequent customer and the behavior today was unacceptable.

I miss my bus due to traffic coming in from Dallas to Memphis from Memphis to Nashville was a delay I had a bus going to Clarksville that left as we were pulling in the customer service lady up here in the front in Nashville Tennessee Greyhound bus station is very rude she does not have know how to handle people from the beginning of coming in the door she's rude they expected me to catch a uber with two men other than me I'm the only woman my safety comes first before anybody I think I need a refund it is unprofessional of her of how she treats people here a 21-hour trip was delayed not my fault

My Employer purchased a bus ticket set for the 30th and was wanting the earliest departure on the 30th. I chose 2:00 am to leave and was under the impression that it was set for the 30th however it actually was for the 29th and did not show that it was the 29th until the ticket was paid for.

Because of the misinformation i had to pay more money for a new ticket and am now dealing with a 3 hour lay over to go to Arizona. I don't appreciate how Greyhounds website is confusing people and costing them money.

Im far away from home with no money and may possibly loose my job. I'm very disappointed in the service of this company and would appreciate it if this situation can be corrected. Possibly seeking legal consultation.

We booked Citiliner but we ended up to Greyhound, It was cold from Durban, when we reach to Montrose I ask the driver to switch on the heater he says the heater was not working instead he switches on aircon it was cold until Johannesburg. Now I'm not feeling well.

Greyhound canceled a scheduled bus with no notification. They left 5 passengers waiting at the terminal at 10pm in Vancouver. Because it was so late there was no customer service, just the booking agent. The next bus was 7am, I have a flight from SeaTac to Vegas at 10am.

I had to drive down to Seattle at 11pm. If they had just notified us of the cancellation earlier, we could've made other arrangements. Why did they cancel? Not enough passengers? Save them money to cancel and refund the fare than drive the bus down to Seattle. Greyhound suck.

On October 26 at 5:45 am. I approach to the Greyhound Houston TX, Downtown receptionist I don't know her name, because she didn't have a name badge on her, but she was the only one on that desk. I just needed some information about what time needed to aboard the bus to Katy Texas.

Her replied was it's in your ticket, you should read your ticket I'm not in here to provide you with anything and I don't owe you anything". I said ma'am I just wanted to know at what time do I need aboard the bus.

And replied was the same but uglier than the first time.

Finally I said to her ma'am your customer service is very ugly, your attitude toward greyhound customers is rude and you shouldn't be there if you are treating customers like that. Therefore my experience with greyhound is a horrible one and I…

I had bad ride on them Bus from Friday morning unitl Monday morning . I got sick on the bus Friday cause no air conditioning wasn’t on then no food to eat all day Friday or Friday night no stop . Then Monday morning in Nashville I had to stand up for 3 hours no wereto sit or eat no bus we left late an my ticket change too then when I made to ATLANTA I had to wait for 2 hours no bus I had a asthma attack on the bus cause it was hot

Bus to NYC bus delay in Richmond VA was delayed for 1& 1/2.. Bus was scheduled for 10:15 am bus did not arrive until 12noon.. Bus bathroom was out of service.. Passengers unable to go to bathroom.. Driver made stops on trail back to NYC, however, he did not stop for passengers to get something to eat.

Bus traveled from Richmond to NYC straight route. Bus arrived in NYC by 8pm. Ladies restroom in Richmond VA bus station not clean. No soap or toilet paper..

My bus came in at 5:00 pm to Kalamazoo and the customer representatives were gone. I was unaware my ticket had to be released itinerary number 12202394 greyhound bus driver of 4459 was rude and unprofessional she wouldn't even look up my name!

I know they have the ability to do it. I was left stranded in Kalamazoo with no food, money or a place to lay my head! This is unacceptable. I also paid for priority seating that was not honored and i paid extra for this service.

I thought Greyhound would have given me better service then what i received i am totally upset. I post on all platforms and go to the news if need be. Now i will lose a day pay for not being at work due to this unfortunate situation.

No a/c .. no charging phone no help even dog catchers have A/c we are in the middle of the desert at night shaking my head even the snakes are cooler .. People we need to stop riding Greyhound because thier buses smell like booty and its hotter than a phenix prostitute on here

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I was on the 12:45 am bus to Dc from New York and my driver refused to unlock the bathroom so ive been holding my pee now for 4 hrs. This is cruel and unusual. Not to mention he didnt pull off from nyc until 1:30 am this is my last time taking greyhound buses

, I called the Houston Greyhound bus station to confirm the arrival time of the bus coming from San Antonio. as I was headed there to pick up a family member. m. ” and hung up. It’s unfortunate and should be unacceptable that this is how the Greyhound company is being represented by its employees.

It’s bad enough that you can hardly get in the driveway for passenger pickup due to homeless individuals and then have to deal with horrible customer service. I hope steps will be taken to address the issue as well as clean up the area and the facility so travelers can feel respected as well as safe when traveling Greyhound.

your buses continue to park in a no parking zone and today parked in front of our mail box which is illegal in Wisconsin! and when they do that they let them off the bus and sit on our wall and leave there garbage all over our lawn!! Now i dont know why ur not using the grey hound terminal isnt that what its for? this goes on all day and all night, the next time it happens i will call and have it ticketed and towed. ive made to many complaints and nothing is done about it

Tomah wisconsin

I'm on bus 86845 and the driver told me she would kick me off the bus if I wasn't quiet I had handset on and everything I just want to know where on my ticket it says know talking on the bus I paid 287 dollars to be treated like that I was on the phone with a friend in jail the video call cost me 30 is she going to reimburse me for the money cuz she made me hang up I'm two seats behind her so

obviously she is going to here me talking I swear that was very rude

Confirming my complaint from 10/18/2022

My name is evangelist Frankie Marie white I filed a grievance against greyhound greyhound had 2 friends coming from Cincinnati Ohio heading to Philadelphia Pennsylvania but S driver left September the 8th without the 2 passengers had to wait until September nintill September 9th had a lay over in Columbus ohcolumbus Ohio 4 hours 1 of my friends what 7 months pregnant she is presently in the hospital it was one of the most horrible experiences the experiences they arrived late that evening and that evening in Philadelphia.

Their return trip was on September 11th They arrived in Pittsburgh Pennsylvania no bus driver totally exhausted Greyhound put them up in a hotel they did not arrive home unti've home until the 13th of September this is unacceptable. I have been a faithful greyhound…

Lost my luggage in June 2022, no person to speak to just email. Said that they found my luggage at Dallas terminal and gave me a number to contact but number does not work. Worst customer service ever. Can't speak to a human just once after another run a round after another all by email.

One hand doesn't know what the other did. Never used Greyhound for travel as they don't care at all about anything. 00 to compensate me for my loss. 00. Such a horrible company!!

I have complicated travel from 4 parts. Charleston-columbia-raleigh-filadelfia-wilkes barre. The matter is that the bus raleigh-filadelfia is horribly delayed. 25am it will be at 11am. 30pm and I won't be in wilkes barre in time. Nobody wants to explain the reason of delay, to bring their apologies and compensations for inconvenience and to help to change tickets for more suitable.

To be honest it wasn't my expectation from such great country like usa and I'm very very disappointed. Horrible service

Today 16th, October 2022 I am a passage in the bus number 86919, starting from newyork to buffalo. In the beginning of the trip itself drive noticed there is a problem with the bus and stopped in 2 place and on the 3rd place the driver stopped the bus and

said the bus will not go further, and all the pasangers want to wait for the next bus which is starting from new york and still not sure how many seats they have to fill the another 60 passanger, and it may be full.

When I asked the driver why don't you get alternative bus to complete this schedule, he is not going to drive any other bus due to Covid and, he keeps his words about the next bus comming from newyork to continue for further. And when I asked him 'what shall we do' he said'i don't know'.

I am sad to say most of the passanger…

Ticket agents and helpers are having a hard time when things are unorganized.

Yes I am complaining about the bus that smalls my s*** like no other and needs to be assisted and clean out soon and there's needs to be something done about it is nasty and inhumane cruelty and s***** and I cannot stand the smell you need to do something and I will be calling the Better Business Bureau

I had the worst trip on Greyhound ever I have reden the bus was two hours late from the start on day one which caused me to miss my return trip schedule coming from the west coast to new buffalo area was easier then going to new Bern,NC being stuck overnight in NYC was not fun and then being stuck in Norfolk,VA actually made miss my return trip home my family had to come and

get me so I had to reschedule my trip home all I was trying to do is get there for a funeral now return in heading home was kinda the same even getting into an argument with another passenger for an empty seat at which he threatened to kick my ass my is if get kicked of that bus I will take him with me I am 65yrs old this is not the way it should be Greyhound needs to address these issues now I know weather and…

I am a passage in the bus number 86919, starting from newyork to buffalo. In the beginning of the trip itself drive noticed there is a problem with the bus and stopped in 2 place and on the 3rd place the driver stopped the bus and

said the bus will not go further, and all the pasangers want to wait for the next bus which is starting from new york and still not sure how many seats they have to fill the another 60 passanger, and it may be full.

When I asked the driver why don't you get alternative bus to complete this schedule, he is not going to drive any other bus due to Covid and, he keeps his words about the next bus comming from newyork to continue for further. And when I asked him 'what shall we do' he said'i don't know'.

I am sad to say most of the passanger don't know enough English…

On the 12th of October 2022 I called greyhound to purchase a ticket from Rawlins WY to Nampa ID leaving on the 13th of October. I was directed by a man at costomer service who spoke very broken English to look for a link in my text messing to have me pay via PayPal.

I felt immediately that something was wrong then hung up this is after they received my credit card number. Right away I called Greyhound at this time I was taken to costomer service via an automated service that explained greyhound policies so I was sure I was dealing with the right department.

I booked my trip ,caught the bus out of Rawlins WY on 10/13/22 at 5:10 pm when I arrived at rock springs WY I was told there was a problem. With my ticket but they would sort it out in Salt Lake city UT ariving at 11:30 pm on…

At Indianapolis Station a female of was allowed to butt to front of twenty others to obtain a ticket! Then she preceeded to belittle and make klu, klux racist remarks to all behind her and dared anyone even your customer service person which she referred to as a racist white clan member!

Folks in line watch security guard do nothing to stop or call local authorities to stop her hate racist speech or actions. This was one of the worse things I've ever experienced at a greyhound/ amtrak facility! I additionally your midnight customer service was such a failure at his duties reporting cancelation of several buses that never showed to take customers to Harrisburg, Pa and onto NYC.

He totally neglected to make customers aware of three previous buses cancelation for same trip. Then lied to his…

m. m. m. but we was not guaranteed a seat so we had to wait until the next night to get the 9:45 bus I want to be reimburse for myself and my son for I inconvenience the first confirmation number is 9299712702 & 9299712701 the new confirmation number is 9346002501 & 9346002502 my address is 314 William Street first floor East Orange New Jersey 07 017 my telephone number is 973-246-2728! com!

I'm very disappointed in Greyhound services the bathroom was filthy going and coming I also had to stay extra day that was not in my plan please contact me soon as possible this is the third email I sent thank Mary and Therman James

My bus was 3 and a half hours late from my pick up time. When the bus driver showed up she was rude. We later drove off and she got lost on the road. She finally got back on track but she appeared to be falling asleep she kept swerving and hitting the shoulder lane.

We pulled over on the side of the road for about ten minutes. Then people were smoking in the restroom she didn't even say anything to them, like if she didn't care. Very bad review. 0 stars if I could.

When I spoke to agent Michella agent ID number 9307 wouldn't transfer me over to customer service who could help when I explained what happened on my October 2nd trip from Jacksonville NC to Portland Oregon on October 6th she refused to refund my tickets plus refund what was stolen

Our bus broke down last night around 10:45pm and we had to stay the night on the side of the road where we could have easily got hit by another vehical.another bus picked us up at 6:30am and now our driver said over the intercom he having problems with the GPS and it caused him to take a wrong route.Ive been on this bus 27 hours and I still can't get to Kansas City Missouri since I left from San Antonio tx.I would like the greater part of my money returned to me for this great inconvenience.

Im being excessively over charged for my greyhound tickets from Charleston,SC to Columbia,SC and would like to know if I can be compensated and have the staff dissaplented for intentionally over charging me for years..