Greyhound

Hi my name is Mr Williams I was reporting from Joplin Missouri to St Paul Minnesota and they have rerouted me to Kansas City Missouri to St Paul Minnesota that way I have asked nicely twice to as a customer if he can put on headphones or if he can talk on regular phone because usually in stations and on buses you have to have headphones while talking video chatting you have a really unhappy customer right now that is very ticked and y'all need to get some new employees at the Kansas City Missouri Greyhound station before I be talking to a loyal when I get to my destination this station is trashed and

they won't do shit about it and if this does not get fixed by tomorrow I will be talking to a loyal I have everything on voice recording I have all kinds of evidence apparently y'all is a…

My son was waiting for the bus in Abilene Kansas today 12/23/2022. It was supposed to leave the bus stop at 2:50,he arrived at the bus stop at 2:20 and he waited till after 3 and the bus never arrived. I think we should be discounted half his ticket due to them not showing up.

First bus from Angelo to Big Spring was fine. Even with the hour delay. Things happen. From Big Springs to El Paso, there was a transfer. New bus driver. I had to sit in the front of the bus. A gentleman next to me started conversation.. I listened.

Responded but the bus driver told my companion he was being too loud. The man sitting next to me just had a deep voice and laugh. He was NOT yelling or causing a ruckus. He stopped the bus on the side of the highway to tell him to move.

The guy i was sitting next to got irritated and refused to move but eventually moved as another passenger asked to switch to please the bus driver. Mind you... He wasn't yelling. When we stopped in Midland... the bus driver got back on the bus and told ME to keep ot down!

I was talking on a very low tone. He…

The drivers, attendants, boarding staff are rude discourteous and frequently cuss at passengers. Poor social skills, poor planning, making people stand in a line for hours before declaring that service is delayed. 10 coach to Detroit on 12/22/22, the driver was late for more than an hour stuck in traffic and nobody cared to stell the passengers who tood in the line for 2 hours.

Passengers were upset but the staff dropped “F bombs” like troubled high schoolers. Please rectify Syed Hasnain

The bus was 4 hours late to Mobile, Al. The bus driver came in barking orders through a megaphone. He was cursing and telling people to shut up. I was explaining to a woman not to get off the bus.

She didn’t understand him with all of rude behavior. ” Then told me get off the bus for no reason.

This is very weird and bad experience.

First of all my sit is broke . No handle and it's shake with Bus . Very annoying and risky. I tried to speak with Driver and he shouted at me even I was polite. Now in three hours trip from Austin to Dallas Bus stopped working.

Whole bus is sitting in the middle of nowhere one hour from Dallas. And I can't even sit cause my broken sit. I am standing. There is empty sit with luggage but driver didn't help me sit there and I don't understand Spanish to speak myself.

This is horrible and bad.

Hello im writing to file 3 complaints in 1. I booked a trip to Dallas Texas for Oct 6 it was canceled multiple times due to the hurricane but first two times they sent me emails then the other 2 times they dis not it was canceled 4 times in a row then

the day they said it will come it did not come for alot of passengers that was waiting that morning. I was told I was going to get a refund which I had in my email and I wrote a complaint about it so it should be on record.

I also lost my phone in Tampa FL during my bus change at the station. It's in lost in found its a IPhone Se and I need it back I can't get a hold of Tampa greyhound for now about 2 months or so since I arrived in Texas.

I also was put off the bus in Louisiana in Lake charles due to an argument I had with a associate at…

Bus 86976. The bus driver was incredibly rude. Argumentative. Tried to say the ticket said 2:17. I showed him my ticket it said 2pm he said if I want to be on time I should drive a car. He was rude in tone of voice and attitude.

I paid for my ticket and have been riding Greyhound for years.

My husb got a bus out of coalinga ca .suppose to be at 3:10 this a.m. he just callrd from Oakland ca and said there is no bus to take him into chico ca where he was to go.what happened.im worried

A driver from New York City to Richmond Virginia had a bad smell of marijuana on her person,I found out her name is Kim Banks and she was very rude to all passengers, cursing every unprofessional.

the bus was over an hour late. then he drove us to battle ground (30min away) where he ignored the road closed signs, hit something and got the bus stuck in a ditch for 30 min. 5 hrs and refused to let anyone got off the bus.

then he finally found i65 (which we had already passed 45 min earlier btw). then we were stuck in 5mph traffic for 45 min. The trip was in total 6hrs for what should have been 2

I was on one of your buses the 15th of December that departed from Greenville on the way to Richmond, but the bus broke down in Bethel North Carolina. m. but then arrived in Greenville until after 12:00 and when I presented my ticket to the bus driver she said there was no need because I would have missed my connecting bus in Wilmington to go to Columbia South Carolina.

I was supposed to be back in Columbia on the 16th for work. So far I don't miss two days of work was equals up to $400 because of the bus error. Who do I talk to about getting compensated for my lost wages due to the bus error?

When boarding the bus on Wed. 12-15-2022 10:30am at the Mt Laurel, NJ 1111NJ-73 Mt Laurel (e) location as our ticket stated, we were handed a flyer WHILE boarding, stating the new location for arriving and departing will be 9-19 Western Dr. Westampton Twp. effective that day.

, I was totally confused hearing about this for the first time especially, while we were boarding. I never received any notice from Greyhound about this location change prior to us boarding that morning and my reservations were made 10 days prior to my trip.

I drove from Hammonton, NJ (45 min drive) to the Mt Laurel location and PARKED there as well. Although confused about the new location change effective that day, I thought we would still be dropped off back at the Mt Laurel location where we boarded and…

The condition of the Greyhound bus was so disgusting. It was filthy and messy and smelly and this is unhygienic and seriously not fair as we pay for your services and expect to be given a decent service.

This was my worst experience with greyhound.

Bus86757 I was on. Got to Fresno & was stranded for hrs w/no driver.

First driver let passengers off at a light & made an unscheduled stop to let another person off. Agent Rosa @ Fresno station wasn’t very helpful w my complaint. No composition etc. oh but she made sure to tell me this is normal for greyhound not to have a driver.

86226 this bus is full for over an hour but he kept us all in the bus his chatting outside the bus

Our bus was lovely until we got to Dallas and it’s been hell since. We got there to witness one of the employees beating a man up and kicking him out of the station during our supposed layover we spent 2 minutes in the bathroom after getting off and

we got in line to find out where to go only for them to tell me I missed my bus when I did not hear and announce nor hear the bus honk at us to alert us then the bus directly after that stop was broken and we had to wait 3 hours for a new bus which caused me to miss my final bus and I’m now stranded in Denver Colorado on my 21st birthday when I was supposed to be in grand junction as of 3;45pm yesterday

So I'm trying to go to Spokane WA from Seattle WA and i90 is closed so there is no way to get to Spokane so they r trying to charge me 20 dollars to change the date on my ticket which makes no sense cuz the route is closed and the lady on the phone barely speaks English like I am so upset and can't even get any help so I am asking if someone can please help me .

Bus was late by several hrs two times caused me my job because I could not be at the appointment as required for job.driverissef rest exit had to turn around. Depot in big springs closed waited 30 min for driver to figure out what to do.driver had crise control on for over 100 miles causing bus to jerk all the time.bAd employee service I'm serverL locations

The bus number 1511 was late getting to little rock Arkansas n I was forced to go to Dallas to wait until the next day to get to my final destination a4 hour trip has turned into 3days and I have no business in Dallas at all I'm filling a complaint because I'm about to file suit due to the fact you all made me miss very very important business

I purchased my daughter a ticket with Greyhound online. Her departure time from Birmingham, Al was for 1:45 am Dec. 5th. She was suppose to arrive in Atlanta, GA at 5:40 am. Her bus never showed up to take her to Atlanta.

The security guards that were present wasn’t any help, and when I called customer service they were no help either. The only thing that was told to my daughter and I was that the bus driver may have not shown up which was the reason why it was late.

Then when I spoke to customer service they told me the bus for Atlanta will be here at 8:30am. So why are they letting people buy tickets for a 1:45 am bus that’s not showing up until 8:30am. I chose that time so that my daughter will be able to get to college at a decent time to take her final exams and now she can’t…

On December 3 2022 I was on the greyhound #86914. My travel started at San Bernardino California. I purchased a ticket to Washington, DC $336 for the purposes of attending My brother ceremonial passing. Choosing greyhound prove to be a disaster and the worst mistake in my life.

First I was subject to sexual solicitation and pressure of buying drugs at the San Bernardino Greyhound location. I felt unsafe for myself and my property. Upon purchasing my ticket I wasn't properly advised of my travel options so I wind up waiting 8 hours for a bus, when I could've gotten on a bus five hours earlier that would've made cut my travel time and wait time buy 6 hours.

The poorly trained staff had no concern with enhancing Greyhound services to it's customers. Therefore, making my with the company and…

On December 3rd s hedule 1523 bus night shift driver she driver is very rude and disrespectful won't go greyhound again.

The grey hound in Atlanta is very rude and when we asked the to not spray the stuff they was spraying because the sent would make my sister have trouble breathing they didn't give a crap they sprayed anyway and I told them I am a transgender female and they still referred to me as a male I am sorry but that is decrementing tords trans by not recognizing what I identify as not what I look like and

telling me that my sister's medical ant important because I have to ride inz seat beside her because if she goes into shaking attack I know how to bring her out of it and they claim that's not important so yes I am pushing the hate against lgbtq+ grey hound do better

To being behind schedule for 4 hours missing connecting buses to buses overheating rude employees to being a type 1 diabetic out of insulin because of all the mess ups I’m beyond pissed contacting lawyer

I have been on the phone for hours today the person I bought a ticket for showed up on time long before time they told him the bus was cancelled and so I called to get a ticket for the following day then the bus ended up not being cancelled and left on time I called and tried to get it back for today's date everyone I spoke to was so

rude and no help I do not want to go through greyhound and want my money back as nothing was done about it and I was lied to saying a bus that was not cancelled went on a long the trip I found another way and will no longer be needing the ticket

Absolutely the most accusatory and assumptive individuals I have ever spoke to in my life. I was told by an agent that rescheduling a ticket was my fault, and charged $20 with the addition of a 7 hour layover, all because the driver never walked in to check the station I sitting in for an hour. No announcement, the driver never physically walked in, and I never saw a bus enter.

A spanish speaking woman asking to use my cell phone, who later I help reschedule her ticket, was given a FREE reissued of her ticket. She claimed she didn't read English, and there customer service, with no argument helped her.

Although, I was there 30 minutes early, payed a taxi driver, and sat there, I'm the irresponsible one.

This is pure prejudice and the justifications made by their customer service calling…

Good Evening,

As a regular traveler on Greyhound, my last two trips have been quite disturbing. My most recent trip, traveling from St. Louis, Missouri to Columbus, Ohio on November 26, 2022 on bus 86919 (1684) (left St. Louis at 1:35 p.m and scheduled to arrive in Columbus, Ohio at 12:25 a.m) was absolutely horrible.

The driver that drove from St. Louis to Indianapolis, Indiana was outstanding and very pleasant. However, once the new driver took over, it was holy hell from the moment we reboarded the bus. He stated the rules with an angry tone and was very disrespectful to us (the passengers). His behavior was not aligned with the Peace Of Mind Policy. Around 8:40p.m. he pulled over onto the shoulder of I-70 East. We (the passengers) had no idea why we were sitting ducks on the shoulder…

I would give a 0 star if that was possible. Every single time we use Greyhound there is an issue. If there was another company that would come even 2 hours close to my home I would use them instead.

Not one time have I had a good experience with your company. The last time the bus was cancelled and I was not informed that the bus was cancelled. I called customer service after waiting an hour after departure time and was informed of the cancellation.

I was told I would receive a free ticket which all I received was a rescheduled ticket. The time prior to that my passenger had to give your driver directions and when he fell asleep after getting her on the interstate she took a wrong exit and drove almost 2 hours in the wrong direction.

Then after that she had him get off the bus into…

I am a 74 year old trans and in error needed to cancel a ticket with 5 minutes of reserving and Reynant badge #36905 refused to allow me to speak with a supervisor very argumentative insisted I just pick a day so I wouldn’t have to pay an additional $20 when I assured him I had the wrong date so I changed til December 16 to allow me enough time to file an complaint..

because of the email address that I used he questioned my gender which is illegal.. again I requested for a supervisor and he said she will tell you exactly what I said and she is busy with other customers…. Supervisor Christie finally picked up the call pretended like she couldn’t hear me and told me to call back and disconnected the call.

Being treated so unfairly over a mistake and then the agent arguing back and forth…

My driver was very rude to me. I got sick on the bus due to burger king :( I puked on myself my clothes and my blanket had to throw all of em away. I asked to get clothes underneath.

He said no because this is who I am as a person As soon as I came back into the bus he told me I can get clothes but after asking for it and being rude to me. This cannot be acceptable

Stranded in the middle of the night in Syracuse bus station FUCKING Greyhound bus. Stop scheduling trips at 11:00pm if or when the Second driver doesn't show up for work. I'm inconvenienced by your negligence.

Greyhound left me stranded in San Bernardino at 11 at night, refused to give me one of my bags. I was mugged because the terminal was closed, my cash was stolen. I keep messaging about my bag which had everything and nothing.

They just don't care about their customers

I had to catch the bus from Moura to Rockhampton and I waited at Puma on Friday 25th but for some reason the bus did not stop at Puma it stop at a shop call nibbles I was told Greyhound stops at Puma now I would like someone to call me to disgust about this issue I have and I was told I can pay the bus driver as I do not have a credit card my phone number 0459837254 I feel people need to know where the bus stop it should only be I bus stop

Hello, jus to complain about this lady from your forth worth station groundhog the only person sellonf the tickets around 12:45pm she was streamly rude i did buy the tickets for a friend that did not know english wen she is a spanish speaking person.. she was asking information about her tickets the first thing she said was why current bring you stuff in a box if would look better than a bag honestly she does not know what situacion were are in next she did say she could not search or see anything with the confirmation number o call her to ask her hoy to find it cause its my first time buying here she answerd saying what do you need??

I ask her my ? Were to find it she was u jus need to read it if you dont know jus call customer service i mean thats real rude thats why i was asking were…

I, Samlie De Santis purchased an economy Round Trip ticket from Raton, New Mexico to Colorado Springs, Colorado for November 7, 2022. With a return from Colorado Springs, Colorado to Raton, New Mexico for November 13, 2022. M. from Tejon Park-N-Ride 125l S.

Tejon St, Colorado Springs, Colorado. M. M. Approximately 2:49 PM the bus had not arrived in Colorado Springs, Colorado. I along with family members tracked the bus as per tracking it showed the bus was still in Denver, Colorado. I proceeded to call Greyhound to see how long it would be for the bus to arrive in Colorado Springs, Colorado. M.

not 1:35PM which at the time of my call the bus was late. Approximately 4:19PM I once again had tracked the bus and tracking showed the bus still in Denver, Colorado. I then called Greyhound to…

I purchased round trip tickets from Cleveland, Ohio to Memphis, TN departure date was November 17, 2022 and return on November 21. My transfer was in Toledo from 6pm to 8:15 on schedule #1535. The bus didn't arrive until after midnight.

There was noone to tell us that our bus was arriving late. We finally talked to a driver that called to find out what happened to our bus. We were told there was a mechanical issue. Upon arrival of the late departure I asked the driver was there a senior seat available and his reply was yes in the back of the bus.

When we arrived in Cincinnati there was a argument about the front seat with the driver and a passenger. Very foul language unprofessional. When the passenger refused to leave the bus the driver shut the bus off which left us with no heat or…

I am currently on the 1502 to Nashville and the bus is completely full. Was promised a smoke break 2 stops ago. The driver has gotten off the bus twice to stretch his legs and get a drink and snack.

So why are we not able to move a little? This trip has been an awful experience since I hit the Dallas terminal. I won't ever use greyhound again and will spread my story as far as possible.

Greyhound Bus Please help our bus broke down on the side of the highway. The passengers had to get taxied after being trapped on the highway with our safety on the line for 2hours. The driver mislead and said he had no access to our luggage although he secretly had a key.

I can be reached at 2103640224 My confirmation #14096824 San Antonio to Austin. After getting taxied to 123 Shady Ln Austin, the supervisor is gone for the day and the employee said he could not refund the fare Although we never made it to the final destination.

I am a white male and was approached by an African American female security officer. I was told to go across the street to smoke. She had to walk past 4 or 5 African Americans who were smoking within 10 feet of the front door in order to inform me of the NO SMOKING policy for greyhound terminals.

When I pointed out the group in front of the door she acted like she couldn't see them smoking at first. Then after I pointed it out the second time she claimed it was because they were greyhound employees. It seems like a racist or sexist officer at your Dallas terminal needs to EQUALLY enforce the rules and focus on her job more so than the color of my skin or my gender and tone down the harassment.

It is appalling that a person who acts like this is given a position of authority. Because of…

I have more than 100 words to express about the horrifying unacceptable bus ride experience I had. I have been calling and searching for a working phone number to speak with a person to file a formal complaint but it is extremely impossible to reach a person at Greyhound. Please call me at 602-515-1098.

I paid for a ticket from Albert Lea MN to Albany Ga from Nov 18-20, 2022. I had to get drop of a Tifton Ga because there were 3 delays no fault of my own but by Greyhound and the bus was been gone when I got to Atl Ga therefore they was no other bus for me to take to Albany which I paid $260 for me to get there.

I need some understanding and resolution for this disappointing trip. I need to be contacted as soon as possible.

Yes every time I use your service it sucks so many delays the customer service from the counter people suck every time you turn around you're always late and this is 2 months in a row I've traveled and had over 10 hours of delayed because the bus didn't get here on time or something like that

A bag was left on the greyhound bus from Pittsburg Pennsylvnia on Sunday/Monday November 13/14, 2022. My family and I have called, sent emails to no avail. There is no one to assist. I would appreciate if someone can contact me regarding my bag that was left on the bus.

I am on vacation in the US and need my belongings.

Incident Report

Name: Dorothy Griffiths Date of Incident: Saturday, November 12, 2022 Age: 58 years old Residency: Brooklyn, New York Other Party: Greyhound Bus Driver Time of Incident: Approximately 11.30pm Pick up Point: Miles City, Montana Travel Destination: Port Authority, NY, NY

Summary of Incident I am an Archaeologist, and I came to Miles City, Montana on October 10, 2022, to conduct Archaeological surveys along the North Dakota Tracts. This project should last up until November 28, 2022. Due to weather changes the deadline for the project was pushed up until November 19, 2022. I began making travel plans. This was marked with many issues because there were no modes of transport in the immediate environs of Miles City. Due to my physical disabilities (injuries sustained from work…

They have not refunded the amount on my credit card for the bus cancelled by them.

Every time just copy-paste the old same response. The customer care team even does not read the mail.

Please see attached on how i was treated from your bus station and Driver From MN to Chicago I am still in shock and ill from my trip please see below

Incident Report Name: Dorothy Griffiths Date of Incident: Saturday, November 12, 2022 Age: 58 years old Residency: Brooklyn, New York Other Party: Greyhound Bus Driver Time of Incident: Approximately 11.30pm Pick up Point: Miles City, Montana Travel Destination: Port Authority, NY, NY Summary of Incident I am an Archaeologist, and I came to Miles City, Montana on October 10, 2022, to conduct Archaeological surveys along the North Dakota Tracts. This project should last up until November 28, 2022. Due to weather changes the deadline for the project was pushed up until November 19, 2022. I began making travel plans. This was marked with many…

My scheduled departure time was supposed to be 9:35am .I'm still sitting here at the bus station and bus still haven't arrived....Due to the delay I will not arrive to my scheduled arrival time for a new job starting tonight.....I will be extremely late on my first night thanks to Greyhound.I am requesting a full refund for my inconvenience....

I feared for my safety was going to Pensacola Florida for Philadelphia bus terminal and was told to get off bus maultrie Georgia